Hisense 65U8K, 65U88KM, 55U8K, 55U88KM, 75U8K, U8 Series Manual

Table of Contents

Contents

1 What's in the box
2 Getting started
3 Troubleshooting
4 Product specifications
5 Documents / Resources
- 5.1 References
- 5.2 Download manual

What's in the box

Your Hisense TV comes with the following items:

power cord

remote control
2 base stands

Quick Setup Guide (this document)
1 set of AAA or AA (1.5Vcc) batteries
Important Safety Information and Warranty Card
4 screws

NOTE:
If you need the AV adapter cable, please contact us and we will send it to you for free.

To prevent accidentally discarding items that came with your TV, be sure to check ALL of the foam in the carton box.

Please check foam for accessories before discarding.

Disclaimer: This Quick Setup Guide is intended as a general guideline to help you set up your TV. Images throughout this document are for illustrative purposes only and may differ from the actual product.

Getting started

Attach stand or mount

Before you start using your TV, attach your TV stand or mount it on the wall.

Disconnect the AC power cord before installing a stand or a wall mount bracket.
The LED display on your TV is fragile. Make sure the TV screen is not scratched or damaged by hard objects or from pressure.
After the installation is complete, make sure the TV is steady on a table or firmly attached to a wall mount, before removing all protective film, if any.

Attach the TV stand
To attach the TV stand legs to your TV:

Carefully place your TV face down on a clean, soft and flat surface.
Insert the TV base stands into the bottom slots on your TV.
Use the screws provided to secure each base stand tightly.

Note: If your table is long enough to place the TV, then insert the base stands into the screw holes 'A' that are shown in the illustration. If your table is not long enough, then insert the base stand into the screw holes 'B' that are shown in the illustration. Note that these two installation methods types cannot be mixed.

Attach the wall mount bracket (not included)
Before you begin the third-party manufacturer instructions, be sure to do the following things:

Place the TV face down on a clean, safe and cushioned surface.
Remove the TV stand if you have already attached it.
Place spacers (not included) in the corresponding bracket holes.

Follow instructions provided with the wall mount bracket. If it is not correctly mounted, the TV may fall and cause property damage or personal injury.
When you attach the mount, be sure to use spacers (provided by the third-party manufacturer) between the TV and the bracket.
To prevent internal damage to the TV and to ensure it is mounted securely, be sure to use fixing screws (not included) that are 9.5 - 11.5 mm in length when measured from the attaching surface of the rear cover.
We do not recommend hanging the TV on a slanted wall, and when wall mounting make sure your television remains parallel to the wall and does not lean forward.

NOTE:

If installed on a ceiling or slanted wall, or the television installed is not parallel to the wall, the television may fall and result in property damage or severe personal injury.
If you have additional questions, please contact the wall mount manufacturer or the retailer from which you purchased the TV.
The diameter and length of the screws differ depending on the wall mount bracket model.

Connect devices to your TV

Check to ensure that you have connected right cables for right ports securely. Loose connections can affect the quality of the picture image and color.
Connect devices to your TV

Power indicator	The light is white in standby mode.
Power button (Standby/Source)	When the TV is in standby mode, quick press the power button, and TV will be turned on. When the TV is on, quick press the power button to call up the menu: Quick press to change the selection. Long press to confirm your selection.
SERIAL	Service use only.
ANTICABLE	Connect an outdoor VHF/UHF antenna.
HDMI	Connect a High Definition Multimedia Interface (HDMI) cable from an external device.
AV IN	Connect a composite video cable and left-right audio cables from an external AV device.
HEADPHONE/	Connect headphones to hear audio from the TV. Headphones with microphones are not supported.
RESET	Power off / restart (quick press) Reset your TV back to the factory setting (long press for 5 seconds)
USB	Connect a USB device for browsing photos, music and movies. The rate of speed of USB 3.0 port 10 times faster than the USB 2.0 port. NOTE: You can still plug a USB 2.0 device into a USB 3.0 port; however, the rate of speed will not be as fast. USB 3.0 devices are also backwards compatible with USB 2.0 ports.
LAN	Connect an Ethernet cable to access a network or the Internet. The TV also has a wireless connectivity feature.
DIGITAL AUDIO OUT	Connect an optical cable from an external digital audio system.

Get to know controls

Control on the TV

The Google Assistant can answer your questions or help you change TV configuration. Before using this function, connect the TV to the Internet and sign in your Google account. When you turn on the TV for the first time, you can select Set up Google TV to sign into a Google Account by the setup guide, if you select Set up basic TV, you can also set it later by pressing to select Set up Google TV.

How to use the Google Assistant function via the control button on your TV:

Switch the button to [] to turn on built-in microphone.
Pair the remote first, press button to select "Yes, I'm in".
Start a conversation by saying "Hey Google", and the dialog bar appears at the top of the TV screen. At the same time, voice indicator illuminate.
Continue speaking, such as "What's the weather" or "volume up".

Screenless Mode
Talk to the Google Assistant even when the screen is off. In Screenless Mode, the Google Assistant is always available to help even when the screen is not on. Just say "Hey Google".
This feature will affect standby power consumption. To turn it off, go to Settings > System > Advanced System > Screenless Mode
NOTE: The Google Assistant and some features are available on limited country/region/language.

Get your remote ready
The following table shows the buttons on your remote control and describes what they are for.

BUTTON	DESCRIPTION
	Power on/off
	Microphone / Indicator
INPUT	Change TV input source
	Google Assistant of TV
	Accounts & Sign In or switch profile
	Access the settings (direct or through the dashboard in GTV) from any place in the system
	D-pad (up/down/left/right navigation buttons)
OK	Confirmation button
	Return to the previous place in the menu or app
	Press to display the Home screen
	Enter to Live tab in launcher/Display the Electronic Program Guide(if support)/Return to Live TV*
VOL	Volume (up/down)
CH	Channel (up/down)
	Press to mute or restore sound Hold to display Accessibility menu
MENU	Press to enter Menu
	Media content control function buttons
Apps	Fast access to all applications
	Enter Channels/input numbers and special function buttons
App	Quick access buttons to applications

NOTE:

Buttons listed here are for reference only. Actual remote control may vary depending on model, country.
* Pressing the button in different scenarios will have different responses.

Insert the batteries

Take off the back cover to open the battery compartment of the remote control.
Insert two AAA or AA (I.5Vcc) size batteries. Make sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment.
Restore the battery compartment cover.

Important information about the remote and batteries

Discard batteries in a designated disposal area. Do not throw them into a fire.
Remove old batteries immediately to prevent them from leaking into the battery compartment.
If you do not intend to use the remote control for a long time, then remove the batteries.
Battery chemicals can cause a rash. If the batteries leak, clean the battery compartment with a cloth. If chemicals touch your skin then wash it immediately.
Do not mix old and new batteries.
Do not mix alkaline, standard (carbon-zinc) or rechargeable (NiCd, NiMH, etc.) batteries.
Do not continue using the remote if it gets warm or hot.
Call our Support Center immediately on the support website.

Remote control range information

The remote control can work at a distance of up to 26 feet (792.5 cm) in front of the TV set.
It can work at a 30 degree horizontal or vertical angle.

Pairing the remote control

Pair the remote to the TV after you power it on for the first time, there will be instructions on how to pair the remote.
If your remote fails to pair with TV, keep the remote within 10 feet (304.8 cm) from the TV, press and hold the [ ] button and [ ] button at the same time at least 3 seconds to start pairing.
If the remote pairs successfully, a confirmation will display on the screen. If it does not pair successfully, an unsuccessful message will display. Repeat step 2, or you can press [ ] button to select Settings > Remotes & Accessories > Bluetooth to On.

NOTE:

If an unknown error occurs with the remote, it could have been caused by interference. Try to remove what's causing the interference and pair the remote again.
If an unknown error occurs with the remote control while the battery power is normal, you can take out the batteries and press any key for 1—2seconds, and insert them back. The remote control can work normally.
The remote cannot be paired to the TV while the TV is in the standby mode.

Power on the TV

Power on the TV
Connect your power cord to the TV and plug it into a power outlet. Your TV will display a launch screen showing the Hisense logo.

Complete the first-time setup

The first time you turn on your TV, there is a guided setup to make it easy to connect your TV to the Internet and complete the setup of your TV.

Establish a network connection

Press the [] button on the remote, and select Settings to enter the Settings menu.
Select Network & Internet.

Establish a wired network connection

Establish a wireless network connection

And setup is done, congratulations!
Now that you've completed the first-time setup, enjoy your TV!

Text-to-Speech (TTS) and Video Description functionalities on TV
Text-to-Speech (TTS) and Video Description can help you to navigate the menus on the screen and hear an audio description of relevant programs. Text-to-Speech can convert written text into voice to help visually impaired people listen to the information they are unable to read. In addition, the Video Description has an audio narration added to certain programs that will describe the main visual elements which visually impaired users may not be able to see.
Follow the steps below to enable the functions:

Press the [ ] button on your remote to select Settings.
Next, select System to enter the Accessibility menu.
Select TalkBack to turn the Menu Audio on or off by selecting the appropriate choice that is presented.

or you can:

Press the [ INPUT ] button on your remote, select TV.

Next, press the menu button to select Video Description to turn Video Description on or off by selecting the appropriate choice that is presented.

Text-to-Speech(TTS) and Audio Description functionalities on Google TV - Hisense USA (hisense-usa.com)

Troubleshooting

If you are having trouble with your TV, first try turning it off and on again. If this does not fix the problem, check the tips in the following table. If your problem is not listed in the following table, then contact us at one of the phone numbers on page before.

Issues	Possible solutions
No sound or picture	Check if the power cord is plugged into a powered AC outlet. Press the Power button on the remote control to activate the unit from 'Standby' mode. Check to see if the LED light is on or not. If it is, then the TV is receiving power.
I have connected an external source to my TV and I get no picture and/or sound.	Check for the correct output connection on the external source and for the correct input connection on the TV. Make sure you have made the correct selection for the input mode for the incoming signal.
When I tum on my TV, there is a delay for a few seconds before the picture appears. Is this normal?	Yes, this is normal. The TV is initializing and searching for previous setting information.
The picture is normal but there is no sound	Check the volume settings. Check if 'Mute' mode is set to On.
Sound but no picture or black and white picture	If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds. Check that the Color is set to 50 or higher. Try different TV channels.
The sound and/or picture is distorted or appears wavy	An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther away from the TV. Insert the power plug of the TV set into another power outlet.
The sound and picture is blurry or cuts out	If using an external antenna, check the direction, position and connection of the antenna. Adjust the direction of your antenna or reset or fine tune the channel.
A horizontal or vertical stripe appears on the picture and/or the picture is shaking	Check if there is an appliance or electric tool nearby that is causing interference.
The plastic cabinet makes a "clicking" type of sound	The 'click' sound can occur when the temperature of the television changes. This change causes the television cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
The remote control does not work	Confirm that TV still has power and is operational. Change the batteries in the remote control. Check if the batteries are correctly installed.

Product specifications

Product specifications - Table 1

Disclaimer: All products, product specifications, and data are subject to change without notice to improve reliability, function, design or otherwise.