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User manual: Triad
Before using your new REYHEE Triad electric foldable mobility scooter,
please read and comprehend all warnings, cautions, and safety instructions
as labeled on the product packaging box, on the product itself, and in this
user manual.
SKU number: R300
www.reyhee.com

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Summary of Contents for REYHEE Triad

  • Page 1 User manual: Triad Before using your new REYHEE Triad electric foldable mobility scooter, please read and comprehend all warnings, cautions, and safety instructions as labeled on the product packaging box, on the product itself, and in this user manual. SKU number: R300...
  • Page 2: Table Of Contents

    Charging instructions & safety warnings................ 25 Important warnings and safety instructions..............28 How to operate your Triad....................32 Pre-ride checklist……………………………………………........32  Getting in and sitting in the Triad…………………………………………...… 33  How to use the controls………………..............34  How to navigate corners, curbs, and inclines………………………………...41 ...
  • Page 3: Introduction

    Because life happens, and sometimes events and changes create challenges for us to overcome, Reyhee prides itself on being able to offer that bit of help we sometimes need so that we may get back to doing those activities we cherish.
  • Page 4: Packaging Contents

    DO NOT ATTEMPT to unpack or lift - to prevent potential injury to yourself & potential damage to the product - and seek assistance. The Triad comes with the following items in the packaging box. Please identify and locate all of the following prior to assembly:...
  • Page 5: Getting To Know Your Triad

    Getting to know your Triad Parts diagram...
  • Page 6 Getting to know your Triad (cont.) Parts diagram (controls)
  • Page 7: Assembly (Unfolding & Assembling Your Triad)

    BEFORE assembly begins, first ensure ALL of the following: 1. The Triad is UPRIGHT with the front wheel and rear wheels resting on a flat, stable, and dry indoor floor surface.
  • Page 8 Assembly (cont.) Step one: Unfolding the frame 1. Locate the following on the frame: a. Folding point b. Locking bar c. Twist lock Keep all body parts and any loose hair / clothing / jewelry / accessories AWAY from the folding point during assembly, to prevent potential injury or damage.
  • Page 9 Assembly (cont.) Step one: Unfolding the frame (cont.) 4. Next, while using one hand to keep the locking bar aligned, use the other hand to continuously turn the twist lock clockwise, until it is fully tightened and the locking bar is securely installed. Step two: Unfolding the tiller 1.
  • Page 10 Assembly (cont.) Step two: Unfolding the tiller (cont.) 2. Next, gradually unfold the tiller until the top half and the bottom half are fully aligned. 3. Next, while using one hand to maintain the tiller’s position, use the other hand to lift the locking clamp and push it in until it has locked both halves of the tiller securely in place.
  • Page 11 Assembly (cont.) Step three: Installing the headlight / battery level indicator / ignition set 1. Locate: a. Headlight / battery level indicator / ignition set b. Screws (x 2) (pre-installed onto the bottom of the set) c. Screwdriver 2. Flip the set upside down, and use the screwdriver to loosen both screws until both hooks are open.
  • Page 12 Assembly (cont.) Step three: Installing the headlight / battery level indicator / ignition set (cont.) 4. Using the screwdriver, tighten each screw until each hook is fully closed and secure. DO NOT over-tighten the screws, as it may result in potential injury or damage.
  • Page 13 Assembly (cont.) Step three: Installing the headlight / battery level indicator / ignition set (cont.) 7. Ensure the arrows on each cable connection end are aligned. DO NOT attempt to force cable connection WITHOUT aligning the arrows first, as it may result in injury or damage. 8.
  • Page 14 1. Locate the brake lever (on the left handlebar) and the 5mm allen wrench. 2. The brake lever must be checked and – if necessary – tightened PRIOR to first use of the Triad. To tighten the brake lever: o Insert the 5mm allen wrench into the corresponding bolt on the brake lever.
  • Page 15 Assembly (cont.) (cont.) Step five: Installing and adjusting the seat 2. Check to see that the inside of the seat insertion post is CLEAR of any obstructions. 3. Observe the seat’s adjustable seat post and identify the 4 possible seat height positions.
  • Page 16 Assembly (cont.) Step five: Installing and adjusting the seat (cont.) 7. Gradually insert the seat post into the seat insertion post, until the desired seat post hole is aligned accordingly. 8. Insert and push the detent pin through both posts, until the detent pin is all the way through, locking both posts together in place.
  • Page 17 Step six: Unfolding the footpegs Warnings:  Ensure that the Triad remains powered OFF. (This will help prevent accidental starts or movements of the Triad during assembly.)  Keep all body parts and any dangling items AWAY from the footpegs’ folding points, to prevent potential injury or damage.
  • Page 18 Assembly (cont.) Step seven: Adjusting the handlebar height Keep all body parts and any dangling items AWAY from any moving part(s), to prevent potential injury or damage. 1. Locate: a. Handlebar post b. Handlebar height adjustment clamp c. Tiller 2. While grasping the handlebar post with one hand, simultaneously use your other hand to grasp the clamp and pull to release it.
  • Page 19 Triad. 4. While keeping the handlebar post at the desired height position with one hand, simultaneously use your other hand to grasp the clamp and push it closed to lock the handlebar post in place.
  • Page 20 2. Locate the battery level indicator on each battery pack. Press the power button to determine the battery level of each battery pack. NOTE: Prior to first use of the Triad, ensure both battery packs are FULLY CHARGED. If the battery level of a battery pack is NOT full, please read and follow the “Charging instructions”...
  • Page 21 5. Inside the battery box, identify the Active terminal (on the left side) and the Storage terminal (on the right side). 6. Insert one fully-charged battery pack into the Storage terminal, with the Reyhee logo facing upward. Ensure the grooves are aligned so that the battery pack can be fully inserted.
  • Page 22 Step eight: Installing the battery packs into the battery box (cont.) 7. Insert the other fully-charged battery pack into the Active terminal, with the Reyhee logo facing upward. Ensure the grooves are aligned so that the battery pack can be fully inserted.
  • Page 23  DO NOT hang anything from the basket, including (but not limited to) items that could dangle and become tangled in parts of the Triad; any form of walking aid (e.g. a cane); or any items that do not fully and safely fit inside the basket.
  • Page 24: Important Battery & Charger Warnings

    There should be no looseness. ------------------- ASSEMBLY IS NOW COMPLETE------------------- But wait! BEFORE you begin operating your Triad, please read and comprehend ALL warnings and instructions outlined hereafter. If you are not certain that you are capable of fully understanding and following all warnings and instructions below, please do not attempt to operate the product and seek assistance.
  • Page 25 8) Using any battery pack(s), charger, or charging cable OTHER than provided and approved by Reyhee may cause RISK OF FIRE, ELECTRICAL SHOCK, and product damage. It also automatically VOIDS your warranty.
  • Page 26: Charging Instructions

    First ensure the Triad is powered OFF.  If the lights on the battery level indicator (on the handlebar) are on, power off the Triad by turning the ignition key all the way to the left, and removing the key.
  • Page 27 Charging Instructions (cont.) d. Check the charging progress by observing the LED light on the charger. The LED light should turn on after the charger is plugged into the electrical wall outlet. (If not, check that the two-pronged end of the charging cable is fully inserted into the wall outlet.
  • Page 28: Charging Instructions & Safety Warnings

    7) DO NOT STRETCH the charging cord between the charging port and the electrical wall outlet in such a way that it creates a tripping hazard. 8) When charging is complete, BEFORE using the Triad:  First ensure charger is properly DISCONNECTED from the product and UNPLUGGED from the electrical wall outlet.
  • Page 29: Important Warnings And Safety Instructions

    But wait! BEFORE you begin operating your Triad, please read and comprehend ALL warnings and instructions outlined hereafter. IMPORTANT WARNINGS & SAFETY INSTRUCTIONS FAILURE TO COMPREHEND AND FOLLOW ALL WARNINGS & INSTRUCTIONS WILL VOID YOUR WARRANTY. WARNINGS: WHEN THE TRIAD IS IN USE, HEED THE FOLLOWING WARNINGS &...
  • Page 30 WARNINGS (CONT.)  THE MAXIMUM WEIGHT CAPACITY OF THIS PRODUCT IS 300 LBS (136 KG), INCLUDING ANY ITEMS WORN OR CARRIED BY THE USER.  CHECK PRESENCE, CONDITION, AND FUNCTIONALITY OF ALL PARTS BEFORE EACH USE. IF THERE IS ANY UNUSUAL NOISE, VIBRATION, OR CHANGE IN EASE OF USE, DO NOT ATTEMPT TO USE AND CONTACT CUSTOMER SUPPORT.
  • Page 31: Additional Warnings

    13) If transporting the product by ground vehicle, first ensure that it is POWERED OFF, fully disconnected from the charger, and safely stowed and properly secured. (See “How to Transport the Triad” for full safety instructions.) 14) Electric-powered mobility scooters such as this product may be susceptible to...
  • Page 32: Safety Instructions

    NOT permitted and will automatically VOID the warranty. As an electric mobility scooter, the Triad can and is intended to move. Even when taking all necessary precautions, and heeding all warnings and instructions provided, the user and any accompanying persons may still encounter dangerous situations in which serious injury or death may occur.
  • Page 33: How To Operate Your Triad

    READ & COMPREHEND ALL WARNING LABELS ON YOUR TRIAD:  Warning label on the battery pack(s).  Any other warning labels that may be on the product itself or its packaging box. (Note that the presence/design/text/location of these labels are subject to change at any time without prior notice.)
  • Page 34: Getting In And Sitting In The Triad

    Both hands must be placed on the handlebar. c. Both feet must be placed flat on top of the footpegs. If any part of your foot/feet is touching the ground while the Triad is in motion, you risk potential injury. Also ensure that no part of the...
  • Page 35: How To Use The Controls

    How to use the controls Warnings:  Ensure power is OFF and ignition key is REMOVED when the Triad is not in use.  DO NOT use the controls while the Triad is being disassembled or transported.  Ensure that NO children, pets, or persons with limited physical/mental faculties are able to access the ignition key or controls at any time.
  • Page 36 How to use the controls (cont.) 1) Ignition & headlight: powering on/off (cont.) d. Turn the ignition key to the right one notch to power on the Triad. o When the power is on, the battery level indicator will turn on automatically.
  • Page 37 How to use the controls (cont.) 2) Battery level indicator a. Locate the battery level indicator (on top of the handlebar, integrated with the headlight). b. The battery level indicator shows the amount of battery life remaining, and corresponds to the battery level indicator on the battery pack installed in the Active terminal (inside the battery box).
  • Page 38 Triad before you are ready. c. Once you have followed the pre-ride checklist and the Triad is powered on, GRADUALLY twist the throttle control downward to increase the speed. d. Maximum speed has been reached when the throttle control is fully twisted downward.
  • Page 39 How to use the controls (cont.) 3) Throttle twist control (cont.) ALWAYS be aware of the presence of others when operating the Triad in a confined environment (e.g. an elevator). In such environments, twist the throttle control with a LIGHT, INCREMENTAL touch, in order to prevent potential injury to yourself and others.
  • Page 40 Gradually lower your feet from the footpegs to the ground, and disembark. Once the Triad is done being used for the day and is parked in a safe and secure location, the parking brake must be activated to prevent accidental product movement when the Triad is not in use: •...
  • Page 41 How to use the controls (cont.) 4) Brake lever & parking brake (cont.) • Release both the brake lever and parking brake. • The parking brake is activated when both the brake lever and parking brake are locked in depressed position. •...
  • Page 42: How To Navigate Corners, Curbs, And Inclines

    Cornering sharply at high(er) speed levels can cause the Triad to tip over, resulting in injury or product damage. Factors that may affect the risk of tipping include (but are not limited to): cornering speed, steering angle (how sharply you’re turning), uneven...
  • Page 43 DO NOT attempt to navigate over a curb (no higher than 2.5 inches (6.3 cm)) at an angle or in reverse, as this may cause the Triad to tip over, resulting in injury, product damage, or property damage.
  • Page 44 DO NOT attempt to navigate up an incline higher than 6 degrees, as this may cause the Triad to tip over, resulting in injury, product damage, or property damage. DO NOT attempt to move up the incline at an angle or in reverse, as this may cause the Triad to tip over, resulting in injury, product damage, or property damage.
  • Page 45: Standing Up And Getting Out Of The Triad

    Standing up and getting out of the Triad 1) BEFORE standing up: a. Ensure that the Triad has come to a COMPLETE stop in a safe location on a flat even ground-level surface, where the Triad will not create any obstruction or hazard for others.
  • Page 46: How To Fold The Triad

    / sharp points, and other items that can present as hazardous.  The Triad is UPRIGHT with the front wheel and rear wheels resting on a flat, stable, and dry indoor floor surface.
  • Page 47 How to fold the Triad (cont.) 4) Remove the seat twist lock, detent pin, and seat. 5) Fold the frame: a. Locate the twist lock on the frame’s folding point, and turn counterclockwise until loosened. b. Pull the locking bar out.
  • Page 48 How to fold the Triad (cont.) c. Gradually push the front half of the frame until the frame is folded. 6) Fold the tiller: a. Release the locking clip. b. While using one hand to maintain the tiller’s position, use the other hand...
  • Page 49 Gradually lower the top half of the tiller until it is fully folded. d. Ensure that the fully-folded Triad does NOT present any tripping hazard. e. Use the attached Velcro strap to secure the folded tiller to the frame.
  • Page 50: How To Transport The Triad

    INSIDE the back of the moving vehicle. o Ensure NO other items are placed directly next to, on top of, or below the Triad, as this may cause product damage in transit. o Ensure NO PART of the product is exposed (e.g. hanging out of a window or open trunk).
  • Page 51: Maintenance

    4) Ensure the back of the motor vehicle has sufficient room for the folded Triad. 5) Carefully lift the folded Triad by the frame, transport it to the motor vehicle, and load the Triad safely and securely. If you are having difficulty lifting the folded Triad, DO NOT make any further attempts and seek assistance.
  • Page 52 3) Cosmetic maintenance: a. Before each use of the Triad, check that all parts are CLEAR of debris, dirt, dust, and anything else that may cause obstruction or potential deterioration over time. Use a soft, dry cloth if needed.
  • Page 53  Use a clean cloth or any other clean absorbent material to thoroughly soak up as much liquid as possible. DO NOT ATTEMPT to power on and use the Triad, as  this may result in electric shock and/or exacerbate any damage that may already be caused by the liquid.
  • Page 54: Technical Specifications

    Technical Specifications Model name Triad SKU number R300 Description Electric foldable mobility scooter Maximum weight capacity * 300 lbs (136 kg) Drive type Front wheel drive Maximum built-in speed limit ** 3.5 mph (5.6 km/h) General Turning radius 47.2 inches (120 cm)
  • Page 55 Technical Specifications (cont.) Maximum weight capacity includes the user AND any items (such as a purse) that the user may be wearing or carrying. ** Note that the maximum speed limit is the maximum possible built-in speed limit. The product is not able to exceed this speed limit.
  • Page 56: Troubleshooting

    Troubleshooting Questions Possible causes Corresponding answers Why is the Triad not powering on? 1. Battery pack not properly 1. Ensure battery pack is fully installed in the Active terminal charged and properly installed in (inside the battery box). the Active terminal (inside the battery box).
  • Page 57: Warranty

    Unless a different warranty period is expressly provided with your Reyhee product, Reyhee warrants that this product – when the product is delivered to you in new condition, in original packaging, from a Reyhee authorized reseller and used in normal conditions and as described in the user manual –...
  • Page 58 Product replaced under the limited warranty may be replaced with a brand new or factory refurbished product. If the defective product is discontinued, end of life, or out of stock, Reyhee will issue a replacement product of equivalent value or features. Product warranty periods do not renew with replacement products.
  • Page 59: Recycling And Disposal

    Customer Support If your Reyhee product should require service, contact customer support to:  Locate a Reyhee-approved authorized service center in your area.  Obtain information about replacement parts.

This manual is also suitable for:

R300