Comat Releco CMS-10R User Manual

Messaging system

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09.01.2024

ComatReleco Messaging System

CMS-10R

User Manual

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Page 1 09.01.2024 ComatReleco Messaging System CMS-10R User Manual...
Page 2: Important Information
ComatReleco assumes no liability for personal injury, damage to property or financial losses. Unauthorized modifications and changes to the device can affect safety and are not permitted. This may lead to a limitation of the warranty and may result in loss of product conformity. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 3: Table Of Contents
Wiring of the CMS-10R-D inputs ..............................22 4.3.3 Wiring the CMS-10R-DA inputs ..............................23 4.3.4 Wiring the CMS-10R-DAC inputs ..............................23 4.3.5 Wiring the CMS-10R-D /-DA /-DAC relay outputs ..........................24 Antennas and antenna cables ...............................24 4.4.1 Interior Antennas ..................................24 4.4.2 Exterior Antennas ..................................24 4.4.3...
Page 4 Maintenance and troubleshooting ............................71 Maintenance ....................................71 Troubleshooting ....................................71 Device exchange ..................................73 Replace «old» CMS-10x with new CMS-10R ..........................73 Disposal ......................................74 Technical data ....................................75 Dimensions ....................................75 Technical data ....................................75 Order details and accessories ..............................76 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 5: Introduction
Geräte-Firmware MCU Version: 1.3.1 Android Version:1.8.1 iOS Version: 1.8.1 The current CMS-10R user manual covers all functionalities for the mentioned software versions. New functionalities and adaptations are do- cumented in release notes as supplements to the current user manual. There you can also see the older release notes.
Page 6: Product Conformity
ComatReleco web portal Link Documents service and support CMS-10R documents such as short instructions, drawings, technical data, general terms and conditions, etc. can be found on the ComatRe- leco web portal. Link Under the CMS-10R Support Centre you will find video tutorials and a FAQ (Frequently Asked Questions) database.
Page 7: Contact Details
09580-310 Sao Caetano do Sul Switzerland Germany Brasil Phone +41 31 838 55 77 Phone +49 40 - 67045391 Phone +55 11 2639 6053 E-mail support@comatreleco.com E-mail kontakt@comatreleco.de E-Mail contato@comatreleco.com.br www.comatreleco.com www.comatreleco.de www.comatreleco.com.br Table 3 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 8: Safety Instructions
• Risk of Electric Shock - More than one disconnect switch may be required to de-energize the device before servicing. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 9: User Groups / Personal Qualification
Intended use Devices of the CMS-10R series are remote monitoring and remote control devices for industrial and building technology. They transmit changes in the value of the digital and/or analogue inputs via the mobile phone network by push, SMS, pager, e-mail and/or voice call to the message receivers.
Page 10: Unintended Use
Login attempts limited after 5 failed attempts the login is blocked for 5 minutes. See also chapter 5.2.1 • Information management TLS 1.2 encryption from the modem of the CMS-10R to the IoT portal • Network security 128 bit VPN connection between CMS-10R and IoT portal •...
Page 11: Product Description
Overview Devices of the CMS-10R series are remote monitoring and remote control devices for industrial and building technology. They transmit changes in the value of the digital and/or analogue inputs via the mobile phone network by push, SMS, pager, e-mail and/or voice call to the message re- ceivers.
Page 12: Included In The Delivery
The devices are intended for use in various countries. Since the frequency bands available for mobile communications vary greatly from country to country, the device is offered with two different modem types. For identification purposes, the ordering designations of the devices are provided with a corresponding suffix Z1 or Z2 (e.g. CMS-10R-DA/ DC12-48V- Z2 ), which describes the zone.
Page 13: Supported Frequency Bands
3G UMTS UMTS: B1 (2100 MHz), B8 (900 MHz) GSM: B2 (1900 MHz), B3 (1800 MHz), B5 (850 MHz), B8 (900 MHz) 2G GSM GSM: B3 (1800 MHz), B8 (900 MHz) Table 5 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 14: Communication
One event per e-mail message is deducted from the Number of monthly events. Please note that the Number of monthly events must not be empty! ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 15 Four SMS are deducted from the Account SMS available per voice call. Please note that the Account SMS available must not be empty! For the automatic renewal of SMS packages, see chapter 5.7.3.2 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 16: Behavior Of The Device Under Specific Conditions
At the same time, the mobile connection is reestablished, and the device connects to the IoT Portal. Once connected, pending configurations from the IoT Portal are transferred to the device ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 17 If an internal firmware error occurs, the device is automatically restarted after 2 minutes at the latest to automatically correct the failure. The behaviour is the same as for a manual reset (see also the Reset button behaviour section above). ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 18: Hardware Description
Screws with a maximum thread diameter of 3.9 mm can be used for mounting. The tightening torque of 1.0 Nm must not be exceeded! For the housing model with pre-installed screws, these must be removed in order to mount th device on the wall. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 19 Firmware update / restart Slow LED lights up Device shuts down / exits all running tasks LED flashing Device shuts down / terminates connection to Fast, even IoT Portal and mobile network ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 20 The current input is compliant to IEC 60381-1 can be enabled. DIN rail mounting DIN rail mounting bracket for mounting the device on a 35 mm DIN rail compliant to IEC 60715. bracket ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 21: Installing The Device
• Screw the device onto the enclosure wall. Select screws with a maximum head diameter of 6 mm and a maximum thread and shaft dia- meter of 3.9 mm. The tightening torque must not exceed 1.0 Nm. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 22: Dismantling The Device
4.3.2 Wiring of the CMS-10R-D inputs Connect the digital inputs to an outer conductor (L). The digital inputs must not be connected to different outer conductors (L1, L2, L3)! Figure 4 Sig. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 23: Wiring The Cms-10R-Da Inputs
⎓ I 5 - 6: Current inputs 4 - 20 mA ⎓ 1-4: or 0-10V Figure 6 Sig. 5-6: 4-20mA CMS-10… CMS-10… 1-6: or 0-10V Sig. CMS-10… CMS-10… 1-6: or 0-10V CMS-10... ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 24: Wiring The Cms-10R-D /-Da /-Dac Relay Outputs
Antennas and antenna cables The CMS-ANT-STUB/INT-50MM GSM deveice antenna is supplied with the CMS-10R device. However, certain installation situations require the use of a remote antenna. Ordering data and other accessories can be found in chapter 10. The following antenna and cable types are available: 4.4.1...
Page 25 | ComatReleco.com | WorldOfRelays.com • The CMS-10R may only be operated with antennas and antenna cables from the ComatReleco range of accessories. (see also chapter 10) • The supplied device antenna CMS-ANT-STUB/INT-50MM is not suitable for installation in a metallic control cabinet (owing to the shielding effect).
Page 26: Iot Portal
OFF / deactivated function ON / activated function Open the Account settings / account settings menu Open the Account settings / SMS package menu Activate push notifications. Currently deactivated Deactivate push notifications. Currently activated ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 27: Role And Rights As User, Owner Or Installer
Owner      Installer    ( * ) ( * ) User    Table 6 (*) Rights can be assigned individually. See chapter 5.8.3 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 28: Initial Commissioning
Figure 9 With the Pair function, the one-year, fee-based service profile is started! Variant 1 (favoured) offers the possibility to create/modify the device configuration in advance without activating the fee-based service profile. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 29: Login / Create User Account / Forgotten Password
You must answer any system question about whether notifications are allowed with Allow . Select + Add a device to configure a new device. Figure 11 Select Set up a new device . Figure 12 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 30 The invitation to the owner is only valid for 30 days. After that under Manage, Change owner the invitation can be resent (see chapter 5.8.2, Figure 41 (3)). Then continue with Figure 16 in chapter 5.3.2 Figure 15 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 31: Add A Device As Owner
Figure 16 Select + Add a device to configure a new device. Select Set up a new device . Figure 17 Select Yes , because you are the device owner. Figure 18 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 32: Add A Device With Invitation Code
Figure 21 Select + Add a device to configure a new device. Select With invitation code if you have received an invitation code by e-mail or SMS from another user. Figure 22 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 33 Phone +41 31 838 55 77 | Fax +41 31 838 55 99 info@comatreleco.com | ComatReleco.com | WorldOfRelays.com Enter the invitation code that you received by e-mail or SMS. You will then be able to use the device. Figure 23 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 34: Pair Device
The serial number can be found on the label on the front of the device (see Figure 2 (6)). Example: 1939VS000096 The device must now be connected to the power supply and in operation. Figure 26 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 35 • Manage your device  Configure device (chapter 5.8) Figure 29 It can take up to 10 minutes before the status is displayed in the IoT Portal. With the Pair function, the one-year, fee-based service profile is started! ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 36: Set Up Service Profile
All invoices can be viewed and printed in PDF format at any time in the Service profile history (see chapter 5.8.8.1). You will immediately receive an order confirmation by e-mail. Later, the invoice will be sent in a separate e-mail. Figure 32 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 37: Devices Overview
Last connection), Service profile, Expires on, SMS available for this month, Firmware version ted, bad reception / Device not paired / Open the Overview menu with a mouse click (see chapter 5.8) Press the Refresh button to retrieve all statuses of the device again. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 38: Account Settings
Please contact the support if you have question. You should not be the owner of a device, otherwise the process may fail. If you have any questions, please contact ComatReleco support. (see chapter 1.5) Figure 35 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 39: Menu: Password
The password to access the IoT Portal can be changed. The password must be at least 8 characters long and consist of a number, a special character, upper and lower case letters. Figure 36 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 40: Menu: Sms Package
If the credit for SMS (from the service profile and the account SMS) is 0, no more SMS can be transmitted! The SMS packages are not transferable. In order to ensure that a transmission is always guaranteed, we recommend to activate the Automatic purchase of the SMS packets. (see Figure 37). ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 41: Two-Factor Authentication (2Fa)
If you ever lose your phone or access to your secret time password, each of these recovery codes can be used once to restore access to the account. Please keep them in a safe place so that you do not lose access to your account. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 42: Log Out
Phone +41 31 838 55 77 | Fax +41 31 838 55 99 info@comatreleco.com | ComatReleco.com | WorldOfRelays.com 5.7.5 Log out Select Logout to log out of the IoT portal. To log in again, see chapter 5.2.1 Figure 39 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 43: Configure Device
Status of the outputs (can be switched on/off directly if the corresponding authorizations are available) Status of the Test button (on the device) Various documents and support can be accessed online (see chapter 1.4) Menu list ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 44: Menu: Manage
The installer can be removed with the Remove Installer button (Figure 41 (4). This function can be used when the installer has completed his installation and configuration tasks and no longer needs access to the device. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 45 (view status, control device, manage device) can be set individually or for all of them. Under Action a note appears when an invitation SMS is sent to the corresponding number. Figure 45 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 46: Menu: Users / Machines
• sees all states of the inputs and outputs ( Overview menu) (see chapter 5.8.1) Manage access • can receive and acknowledge messages • has full access to all management options Table 7 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 47 As long as the invited user has not confirmed his account, his business card will say User not confirmed . The e-mail or SMS with the invitation code can be resent via the Edit menu item. Figure 49 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 48 In the lower area a message (test SMS) can be sent to the machine for checking purposes. Legitimisation number for pagers With a pager system, a unique number can be stored by the provider (e.g. Swissphone) for identification purposes use the legitimisation number. Figure 52 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 49 Note: Be aware in any case the SMS will be sent but may not be received by the recipient! The machine supports the following English-language keywords for opt-out and opt-in applications: STOP prevents notification (blacklist) START starts notification HELP for help Message and data charges may apply. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 50: Menu: Event Log
Upper limit crossed downwards Analog input crosses downwards the upper limit Lower limit crossed downwards Analog input crosses downward the lower limit Lower limit crossed upwards Analog input crosses upwards the lower limit ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 51 Shows the sent status of the notification. The recipient's telephone number is displayed for pager notifications. Acknowledged When the notification message has been acknowledged, this field shall display «Yes». Otherwise this field shall be empty. Table 9 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 52 It occurs when the user makes send a SMS message to the device or when the user test a SMS message when creating a Machine. Table 10 Messages sent in fallback mode are not logged. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 53: Menu: Events
(special characters, Greek alphabet, Cyrillic characters, etc.), the system automatically switches to UCS-2 co- ding. The maximum length of an SMS is now only 70 characters. If the maximum length is exceeded, concatenated SMS messages are sent. One SMS is deducted per segment. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 54 The acknowledgement message is sent to all message recipients with : OK: Mobile phone number 5.8.5.1 Menu: Power on / off Power on The entered message is sent after the device starts up. Figure 57 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 55 (see chapter 5.8.2) Note that the number of events available each month is not exceeded (see Figure 40 (7)), as a large number of events are triggered, especially for short intervals. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 56 The entered message is sent when the device is connecting to the IoT Portal. Figure 64 Disconnected from the IoT Portal The device runs in fallback mode (see chapter 3.7.) The entered message is sent when the device disconnects from the IoT Portal. Figure 65 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 57: Menu: Inputs
• The message delay values limits are as follows: 0 - 99 hours, 0 - 59 minutes, 0 - 59.9 seconds (99:59:59.9 at max.) • The minimum value is 0.5 seconds. The default value is 1.0 second. Message if input is controlled (input high) Message if input is not controlled (input low) ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 58 Each change of state at an input that leads to a message is processed in sequence according to its occurrence. Several messages can thus be triggered simultaneously. For example, the two states «Pump failure» and «Excess temperature» (2 separate inputs) are reported simultaneous- ly. However, the messages are processed i.e. sent one after the other. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 59 To display the voltage input in another unit, such as temperature, enter the minimum and maximum values of the desired unit in the Value field. The IoT Portal thus automatically converts the unit of voltage into the desired unit. Figure 67 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 60 . The display of the LED at the input is also delayed. Notification is given when the upper limit value has been exceeded and fallen below again ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 61 This graphic is opened via the question mark (Figure 67 (10)) and is closed by clicking on the graphic. Upper limit crossed upwards Upper limit crossed downwards Lower limit crossed upwards Event Lower limit crossed downwards Figure 70 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 62: Menu: Outputs
The time function (is deactivated by default), events and notifications shall be enabled. Events: Each output can be activated or deactivated individually. The entered message is sent when the output is switched. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 63 For security reasons, only registered telephone numbers should be considered if possible (function switched on)! Examples: Switch on all outputs simultaneously: • Message in each input field (output on)  «all_out_on». Switch off all outputs simultaneously: • Message in each input field (Output off)  «all_out_off». ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 64 Message receiver: use (+) to select who is to receive the messages and via which channel, and set the acknowledgment (see also chapter 5.8.5, Figure 56). After the settings have been made, they must be applied with the Apply button. If you press the Close button, the settings are not applied. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 65: Menu: Service Profile
The service profile cannot be downgraded during the one-year term and can only be changed within 30 days after the service profile expires. 30 days after expiration, the device becomes inactive. If the device is inactive, select a service profile so that the device can be activated again. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 66: Menu: Support
In the Service profile history , all invoices of the service profile are displayed and can be downloaded in PDF format in the Receipt column. 5.8.9 Menu: Support Support Session By clicking on Allow remote access , you authorise the ComatReleco support team (see also chapter 1.5) to access the device for one hour. Figure 74 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 67: Firmware Update
You will then be guided through the update process. The update may take a few minutes. Figure 76 WARNING During the installation of a firmware update the device is out of operation! Make sure that the device is not used during installation. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 68: Operation Via Smartphone Or Tablet
When setting up the app, you can log in with an existing account or create a new account. The password can also be reset or a new password can be requested. Figure 77 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 69: Overview
• Timestamp (in ISO 8601 format  YYYY-MM-DD HH:mm:SS.sssZ), time is displayed in UTC • 0 or 1 for digital inputs and outputs • actual value for analogue inputs followed by the configured unit x if the input / output is disabled, not used ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 70: Detailed Views
The outputs can be switched on and off directly via the sliders. Under CMS-10R Documents , the download area on the ComatReleco web portal can be opened, where all documents relating to the CMS- 10R device are available. Figure 81 ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 71: Maintenance And Troubleshooting
I can't log in with two-factor authentication (2FA) Pin code or current password is incorrect ¾ Reset the password (see chapter 5.2.1) ¾ Check the 6-digit pin code ¾ Use one-time recovery code (see chapter 5.7.4) ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 72 Table 12 Further information and assistance can be found in the IoT Portal under the menu item Overview/Documents (see Figure 40 (17)), or in the ComatReleco Internet portal in the CMS-10R Support Center under the FAQ (Frequently Asked Questions)  Link.
Page 73: Device Exchange
Current device version Previous version CMS-10R-D/AC110-240V CMS-10F/AC110-240V CMS-10R-DA/DC12-48V CMS-10F/DC12-48V or CMS-10ADF/DC12-48V CMS-10R-DAC/DC12-48V CMS-10ACDF/DC12-48V Table 13 The configuration of the previous CMS-10 device can be imported into the new CMS-10R device. See chapter 5.8.2.3. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 74: Disposal
The above symbol is only valid in the European Union (EU). If you wish to dispose of this product, contact your local authorities or your dealer and ask for the correct method of disposal. Packaging material Dispose of packaging material in accordance with the applicable national regulations. ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 75: Technical Data
All dimensions in mm Figure 82 Technical data The technical data for all types of equipment can be found on the ComatReleco web portal in the CMS-10R data sheets section.  Link ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 76: Order Details And Accessories
Device antenna stubby 50 mm for indoor use, without antenna cable CMS-ANT-BLADE/INT-150MM Device antenna blade 150 mm for indoor use, without antenna cable CMS-ANT-MAG1/INT-2.5M Magnetic mount antenna for indoor use with 2.5 m antenna cable ComatReleco CMS-10R | User Manual | 45013-030-50-011-EN |...
Page 77 Level and Level probe with output 0 - 10 V ⎓ , 0 - 0.5 bar cable length 7 m Table 14 (*) The CMS-10R devices are tested and approved with the antennas and antennas extensions cables. ComatReleco declines all responsibility for the use of other products. It may also lead to loss of product conformity.
Page 78 ComatReleco AG | Birchstrasse 24 | CH-3186 Düdingen | Phone +41 838 55 77 | Fax +41 31 838 55 99 comatreleco.com | info@comatreleco.com | WorldofRelays.com...

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