Phomemo P12 - Wireless Label Printer Manual

Table of Contents

Contents

1 Item checklist
2 Introduction to printer components
3 How to install the battery and the labeling tape
4 How to download the Print Master app
5 How to connect to the P12 label printer in the Print Master app
6 How to edit labels
7 Frequently asked questions
8 Customer services
9 Documents / Resources
- 9.1 References
- 9.2 Download manual

Item checklist

warning Please read the Quick Start Guide in detail before using the product.

warning Note: The number of Labeling Tape in the list is subject to the actual delivery

Introduction to printer components

How to install the battery and the labeling tape

Open the lower cover and insert 6 AAA batteries
Open the cassette cover, pull out 3 cm tape labeling tape before installing the tape

Align the label and carbon tape and pull out about 3cm

Close the cover carefully

How to download the Print Master app

Method 1:
Search and download

in the App Store

or Google Play

Method 2:
Scan the QR code to download

How to connect to the P12 label printer in the Print Master app

Press and hold the power button for 3 seconds to start the printer.
Enable Bluetooth on your phone (And enable GPSif you are using an Android device).

Note:
According to Google's requirements, Android devices must enable GPS before using Bluetooth, or connection would fail.

Open Print Master and pair with your printer in the app.

After the printer is connected successfully, a green tick will appear next to the printer icon, which is located on the upper-right corner.
How to connect to the P12 label printer in the Print Master app - Step 4

warning Note:
Please do not connect to your printer in your phone's Bluetooth setting, or connection would fail.

How to edit labels

Tap "Create label" button
Tap "Text" button to edit the text
Insert borders and stickers
After you complete editing, tap the "Print" button
After printing, push the cutter button to cut off the label
For labeling tapes with a carbon tape on it, remove the carbon tape before use

Tear the carbon tape

You can find detailed tutorial videos in the Print Master app. Instructions: Enter the Print Master app, select to find detailed tutorial videos.

Frequently asked questions

Frequently Asked Questions and Solutions

Issue	Reason	Solution
The prints are not clear and have vertical lines	Battery power is insufficient, causing unstable power supply.	Please use high quality alkaline batteries such as Duracell.
The prints are not clear and have vertical lines	There's a foreign object on the print head.	Use a cotton bud with a small amount of medical alcohol to wipe the printer head. Do not turn on the printer beforethe alcohol fully evaporates.
I can't switch on the printer	The batteries are installed incorrectly.	Install the batteries properly accordingto the positiveand negativesigns.
I can't switch on the printer	The batteries have run out of power.	Insert new batteries.
The printer's indicator light is red	Labeling tape is not installed.	After installing the labeling tape, close the cover and the indicator light should turn green
The printer's indicator light is red	Power is low.	Insert new batteries.
Cannot close printer covers	The upper and lower covers are not aligned properly with the mark.	Close the upperand lower covers properly.
Cannot connect the printer to your phone via Bluetooth.	Your phone's Bluetooth is off.	Enable Bluetooth on your phone.
	The app cannot detect your printer	The printer is not switched on. The printer must be switched on.
	Your phone's GPS is not enabled.	Enable GPS. (Android phones)
	The printer is connected to other devices.	The printer cannot be connected to multiple devices at the same time. Restart your printer and connect it to our intended device.
	Please do not connect your printer directly in your phone's Bluetooth setting.	Open the app and tap "Connect now".
Prints won't come out.	The carbon tape and the label are not pulled to the printer's paper outlet, so the label and the carbon tape are stuck inside the printer	Before installing the labeling tape, make sure the label and the carbon tape are properly aligned, and then pull out around 3 cm of the tape.
Prints won't come out.	The printer is jammed.	Open the upper cover and remove the labeling tape. Cut and remove the broken tape and reinstall the tape into the printer.
Prints won't come out.	The labeling tape is used up.	Replace labeling tape.
The labels printed are reversed (mirror image).	The mirror image option inside the app is switched on	You only need to tick the mirror image option for thermal transfer labels. Do not tick that option for other products.
The printer's cutter is dulled.	Please do not use the printer's cutter to cut fabric thermal printings and ribbon labels.	Cut ribbons and fabric thermal printing labels with scissors.