Jackery Explorer 500 - Power Station Manual

Also See for Explorer 500:

User manual (58 pages)

User manual (48 pages)

Table of Contents

Contents

1 Package List
2 Product Inspection
3 PRODUCT INFO
4 Specifications
5 HOW TO RECHARGE THE POWER STATION & RECHARGE TIMES
6 HOW TO USE THE POWER STATION?
- 6.1 Start use the Explorer 500
7 GIVE YOUR APPLIANCES MORE RUN TIME
- 7.1 Charging
- 7.2 For inductive load devices
8 Troubleshooting
9 Product Guidelines
10 FAQ
11 CUSTOMER SUPPORT
12 Documents / Resources
- 12.1 References
- 12.2 Download manual

Jackery Explorer 500 - Power Station Manual

Package List

Please kindly check all accessories are complete (Car charger cable, AC&ACcharger cable, User manual).
If any charger cables missing, please feel free to contact us at: hello@jackery.com.

Product Inspection

Please kindly check if the one you get is the same as one you ordered.
Please kindly check the appearance of the product first to see if there is damage or cracks.
Please kindly test the power station to see if it can input or output well.

warning Note: Charge first- before using your new Jackery Explorer 500, plug it into a suitable power outlet until it is fully charged.

PRODUCT INFO

Pic of Input & Output Ports
PRODUCT INFO

Specifications

HOW TO RECHARGE THE POWER STATION & RECHARGE TIMES

Before use or storage, plug your Explorer 500 into the wall until it is fully charged. If the LCDscreen shows less than 20% capacity, plug it into a power source, like an ACoutlet or a solar panel, as soon as possible.

Recharge Time

How to Use the Saga 100W to Charge the E500

Jackery recommends Best Match: Use one Jackery SolarSaga 100W solar panels to charge the E500.

Solar recharging steps:

Find the DCinterface on the back of SolarSaga 100W;
Connect the DCinterface of SolarSaga 100Wwith the DC input of Explorer 500.

How to check the E500 is full charged?

The display screen shows 100% when fully recharged.

HOW TO USE THE POWER STATION?

Start use the Explorer 500

Power

LCD Screen Button

Jackery Pressthe power button to check the remaining battery.
AC Button / DC 12V Button

Turn off each output by pressing its power button, also turn off as it will not turn off automatically or it will drain the battery out.

warning Note: For power saving, Explorer 500 portable power station will be turned off automatically in 12 hours when being drawn under 10W power.

LCD Screen

Power Level Percentage
Check the battery level by pressing the display button before use. If battery is ata low level, charge first. LCD screen flickers around 10 times when the battery capacity drains to 20% to 10%.
Power of Input Output (W)
Please ensure that power consumption is less than 500W, then press the power button. If the Jackery Explorer's total output exceeds 500W, it will shut off.
Low & High Temperature Alarm The E500 can power your devices at temperatures ranging from -10~40⁰C. If your working temperature is outside this range, the unit may stop working.

Other

How to reset the Explorer 500
Please try to hold the display power button for 8s to reset the battery.
When should we need to reset the power station?
When the power station can't work properly, you can choose to reset the battery to trouble shoot.
Fan Operating Principle
E500 uses intelligent temperature control. When the AC is turned on, the fan does not turn on. Only when the temperature rises to a certain degree then the fan starts to turn on.

Attention

Start use the Explorer 500

If you operate the power station in improper way, there will be appearing symbols on LCDscreen.

Battery has been drain out
It shows that the battery has been drain out. Please kindly charge it to 100% and then use it.
A warming tip: It's suggested to recharge the battery before the power drops below 15%. Please don't drain out the battery.

It shows that the battery is used in a high or low temperature. Please charge, use and store the E500 within a ambient temperature 0-40⁰C (32-104⁰F).

Battery was overcharged
It shows that the battery was overcharged. Please try to hold the display power button for 8s to reset the battery and try to charge to see.

warning Over-loaded
It shows that the power station is over-loaded, please kindly check the power of your device and hold the display power button for 8s to reset the battery and try to charge to see.

GIVE YOUR APPLIANCES MORE RUN TIME

warning Note: The running time of the E500 for the following equipment are tested in the laboratory, which has strict controls on temperature, the working hours can also be affected by many other factors. The actual working time = 518Wh* 0.85 / operating power of your device.

Charging

For inductive load devices

What is the inductive load device?
Inductive Loads, also called Lagging Loads or Inductive Load Banks or Inductive Reactive Loads or Power Factor Loads, are AC loads that are predominantly inductive in nature so that the alternating current lags behind the alternating voltage when the current flows into the load.
The inductive load device has an instant start power when the it runs. Typically starting power is 3 times the amount of power to run the application.
When you check if the E500 can run the device, please kindly check if there is an instant start power.

Troubleshooting

Problem With Input (AC/DC)

When the power station has something wrong with input by using AC charger cable:

Check if the charger cable and the power station are reliably connected; whether the charger indicator light is on.
Check if the original charger is used.
Whether the charging indicator of the power station power supply is on and whether the screen displays the charging power.
Please try to use the provided car charging cable to charge to see.

This troubleshooting is also fit for DCinput failure.

Problem With Solar Charging

Using Jackery solar panel to charge the E500:

Please kindly check if all connections are OK.
Please use the provided AC charger to charge to see.
Please use a soft cloth to remove the dust and dirt on the surface.
Please test under midday strong sunlight. Connect the solar panel, make sure there is no shadow cast on the panel. You can unplug and plug for several times to see.

Using other brand solar panel to charge the E500:

Please kindly check if all connections are OK.
Please use the provided AC charger to charge to see.
Please use a soft cloth to remove the dust and dirt on the surface.
Please test under midday strong sunlight. Connect the solar panel, make sure there is no shadow cast on the panel. You can unplug and plug for several times to see.
If E500 can be recharged by AC charger well, it shows that there is nothing wrong with the E500 and please check if there is a problem with the solar panel.

Problem with Output (AC/DC/USB)

When the power station has something wrong with AC/DC/USB Output, please try to hold the display power button for 8s to reset the battery and try to charge to see.

Problem With LCD Screen

If the LCDscreen can't work, or the shown input or output number is inaccurate, please try to hold the display power button for 8s to reset the battery and try to charge to see.

Customer Support:
If there are some problems with the power station, please feel free to contact us at hello@jackery.com. Please send the messages according to the template to move forward your issue faster.
Amazon order number/ Web order number + issue + S/N code + Pictures / video if needed

Product Guidelines

Please recharge it every 3-month to keep the battery power above 50% if you don't use it.
It's suggested to recharge the battery before the power drops below 15%
Only charge the E500within a ambient temperature 0-40⁰C(32-104⁰F),discharge temperature is -10-40⁰Cand Storage temperature is -20-45⁰C.
Please keep the battery laid flat during use, charging, and store.

FAQ

Q1: What devices can Explorer 500 power?
A: Please note that the AC output port can only charge/power devices that operate at less than total 500 Watt.

Q2: Can the Explorer 500 be charged while using?
A: Yes, Explorer 500 supports pass-through charging. But we don't suggest, it will cause damage to battery life.

Q3: Can the E500 be used as UPS?
A: No, the E500 can't be used as UPS, need to press the power button to turn on the AC/USB [DC output, so it can't turn on and off automatically.

Q4: How to know the working times for my device?
A: Working time = 518Wh* 0.85 / operating power of your device.

Q5: Does Explorer 500 include a built-in MPPT controller?
A: All Jackery power stations have a built-in MPPT controller.

Q6: How do I know the E500 is charged?
A: To check the charge level of the Explorer 500, refer to the LCD Battery Display.

Q7: Can I keep this charged up by keeping it plugged in all the time in case of power outage?
A: Yes, you can keep the battery plugged in to charge. Keeping it plugged in won't cause damage to the battery.

Q8: Can I use it indoors?
A: Yes, the E500 is safe to use indoors.

Q9: Why it takes so long to charge the power station from 99%to 100%?
A: When the power station is charged at a low power (constant current stage), the charging power is the largest. With the increase of the power, the internal battery pack voltage of the energy storage gradually increases to the charging limit voltage and then enters the constant current stage (the charging power gradually decreases to full). In the later stage of charging, the charging power gradually decreases. Please kindly take a long time to charge to 100%.

Q10: Can I find any video about recharging the E500?
A: Please kindly check the video in the following instructions:

Go to jackery.com
Click the "Support", and then choose "FAQ"
Check "Product Video".

Q11:Are the output ports regulated, and if so, which ones are regulated?
A: All output ports of Jackery power stations are regulated. The voltage won't change when the battery power decreases.

Q12: Can the battery inside be replaceable?
A: No, the batteries inside of Jackery power station can't be replaceable.

More questions, please kindly find the answer in the following way: