Panasonic Toughbook CF-S9KWAZG1M Reference Manual page 150

Troubleshooting (Advanced)
Some applications may not work properly
When switching to a different user with the Fast User Switching function, the following problems may occur:
• Some applications may not work properly.
• Key combination with the Fn may not work.
• It may not be possible to set the settings of the display.
• Personal Secure Drive function of Security Platform (TPM) may not work (only for models that supports TPM).
• The wireless LAN cannot be used. (only for models with wireless LAN)
In this case, log off all users without using Fast User Switching function, and try the operation once more. If the problem
persists, restart the computer.
Some software applications installed after the time of purchase are not compatible with operating system. Refer to
application software manufacturer homepage or other sources.
Windows 7
While you are using motion video playback software, benchmark software for graphic, etc., if error screen is displayed or
application software does not function normally, set [Display power saving function] to [Disabled] in [Extension setting -
Edit] of [Power Plan Extension Utility].
No response
Is there an input screen (e.g., password input screen at startup) hidden behind another window? Use the Alt+Tab to
check for other windows being displayed.
Press the Ctrl+Shift+Esc to open Task Manager and close the software application which is not responding.
After sliding the power switch for at least four seconds to turn off the computer, turn on again.
If Windows runs correctly, but the application software does not start, following procedure:
Windows 7
Click (Start) - [Control Panel] - [Uninstall a program] and remove the failing application software, then reinstall the
application software.
Windows XP
click [start] - [Control Panel] - [Add or Remove Programs] and remove the failing application software, then reinstall the
application software.
Cannot play movies with the Windows
When you try to play a movie, is [Codec required] displayed?
Some video files use a Codec that is not installed as a standard. In these instances, if you play back the video file after
connecting to the Internet, the Codec may be downloaded automatically, allowing you to play back the file.
®
Media Player
150