NOTE: NOTE: Do not attempt to replace other components than those listed above. NOTE: NOTE: For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product. NOTE: NOTE:...
NOTE: NOTE: System BIOS upgrades or downgrades, if not performed by an Acer Service Center or authorized Service Partner, are at own risk. To update Drivers: Run Windows Update in order to get the latest drivers from Acer:...
Disassembly Procedures Safety Guidelines This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal.
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WEEE Annex VII Component These components are classified as requiring selective treatment: Battery SSD Module Memory WLAN Module RTC Battery Mainboard USB Board Touchpad Module LCD Hinge & Panel Disassembly Procedures...
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Pre-disassembly Instructions Do the following prior to starting any maintenance procedures: 1. Place the system on a stable work surface. 2. Remove the power adapter from the DC-IN jack (A) or USB Type-C ports (B and C) as shown in Figure 1-1.
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NOTE: NOTE: Make sure the system is completely powered off. Disassembly Procedures...
Base Cover Removal 1. Remove eleven (11) screws from the base cover (Figure 1-3). Figure 1-3. Base Cover Removal 2. Carefully pry up the base cover starting from the bottom left and right sides to release the latches (Figure 1-4). Figure 1-4.
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3. Continue releasing the remaining latches on all sides of the system (Figure 1-5). Figure 1-5. Base Cover Removal 4. Grasp and remove the base cover from the system (Figure 1-6). Figure 1-6. Base Cover Removal Disassembly Procedures...
Battery Pack Removal Prerequisite: Base Cover Removal 1. Find the battery pack (A) on the top assembly (Figure 1-7). 2. Detach the mylar tape (B) from the battery and mainboard (Figure 1-7). Figure 1-7. Battery Pack Removal 3. Detach the acetate tape (C) from the battery and mainboard (Figure 1-8).
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4. Disconnect the battery cable from the mainboard connector (D) (Figure 1-9). Figure 1-9. Battery Pack Removal 5. Lift the battery pack to release it from the compartment studs (highlighted with the green lines) (Figure 1-10). Then remove the battery pack. WEEE Annex VII Component: Battery Figure 1-10.
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6. Remove one (1) screw securing the battery holder (E) (Figure 1-11). Figure 1-11. Battery Pack Removal 7. Lift the battery holder to release it from the guide pins/compartment stud (highlighted with the green circles/lines) (Figure 1-12). Figure 1-12. Battery Pack Removal Disassembly Procedures 1-11...
SSD Module Removal Prerequisite: Battery Pack Removal 1. Locate the SSD module on the top assembly (Figure 1-13). Figure 1-13. SSD Module Location 2. Remove one (1) screw securing the SSD assembly in place (Figure 1-14). Figure 1-14. SSD Module Removal 1-12 Disassembly Procedures...
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3. Disconnect the SSD assembly from the mainboard connector (A) (Figure 1-15). Figure 1-15. SSD Module Removal 4. By holding the upper edge of the copper foil with mylar (B), unfold and detach it from the SSD module as shown in Figure 1-16 Figure 1-17 but DO NOT remove...
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Figure 1-17. SSD Module Removal 5. Detach the SSD module from the adhesive graphite strip (marked with yellow dashed line) as shown in Figure 1-18. WEEE Annex VII Component: SSD Module Figure 1-18. SSD Module Removal 1-14 Disassembly Procedures...
DIMM (Dual In-line Memory Module) Removal Prerequisite: Battery Pack Removal 1. Find the DIMM assembly (A) in the system (Figure 1-19). 2. Push the DIMM assembly clips (B) outwards (Figure 1-19). Figure 1-19. DIMM Module Removal 3. Remove the DIMM assembly from the mainboard connector (C) (Figure 1-20).
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4. By holding the edge of the composite foil with thermal pad (D), unfold and detach it from the DIMM module as shown in Figure 1-21 but DO NOT remove yet! Figure 1-21. DIMM Module Removal 5. Detach the DIMM module from the thermal pad (marked with yellow dashed lines) as shown in Figure 1-22.
WLAN Module Removal Prerequisite: Battery Pack Removal 1. Find the WLAN module (A) on the top assembly (Figure 1-23). Figure 1-23. WLAN Module Location 2. Disconnect the WLAN antenna cables from the WLAN module connectors (B) (Figure 1-24). 3. Remove one (1) screw securing the WLAN module in place (Figure 1-24).
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4. Remove the WLAN module from the mainboard connector (C) (Figure 1-25). WEEE Annex VII Component: WLAN Module Figure 1-25. WLAN Module Removal 1-18 Disassembly Procedures...
RTC Battery Removal Prerequisite: Battery Pack Removal 1. Using plastic tweezers, carefully pry to detach the adhesive tape underneath the RTC battery (A) but DO NOT remove yet (Figure 1-26). 2. Disconnect the RTC battery cable from the mainboard connector (B) (Figure 1-26).
Mainboard Removal Prerequisite: Ensure that the SSD module, DIMM module, and WLAN module have been disassembled prior removing the mainboard. 1. Detach the acetate tape (A) from the heatsink (Figure 1-27). Figure 1-27. Mainboard Removal 1-20 Disassembly Procedures...
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2. Disconnect the speaker cable from the mainboard connector (B) (Figure 1-28). 3. Disconnect the touchpad FFC from the mainboard connector (C) (Figure 1-28). 4. Disconnect the keyboard backlight FFC from the mainboard connector (D) (Figure 1-28). 5. Disconnect the keyboard FFC from the mainboard connector (E) (Figure 1-28).
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10. Remove thirteen (13) screws securing the mainboard in place (Figure 1-29). Figure 1-29. Mainboard Removal 11. Release the mainboard (J) with the heatsink and fans from the I/O ports slots (marked with green lines) and guides (marked with green circles) on the top assembly (Figure 1-30).
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Figure 1-31. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-31. Remove the circuit board and follow local regulations for disposal. Disassembly Procedures 1-23...
USB Board Removal Prerequisite: Mainboard Removal 1. Disconnect the USB power cable from the USB board connector (A) (Figure 1-32). 2. Remove two (2) screws from the USB board (Figure 1-32). Figure 1-32. USB Board Removal 1-24 Disassembly Procedures...
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3. Slightly lift the USB board to release it from the guides (marked with green circles) and then pull backwards to release its connectors from the slots (marked with green lines) on the top assembly. Remove the USB board (Figure 1-33).
Touchpad Module Removal Prerequisite: Mainboard Removal 1. Disconnect the touchpad FFC from the mainboard connector (A) (Figure 1-34). CAUTION: Touchpad FFC (Flexible Flat Circuit) can be damaged if removed while the mainboard connector is locked. Figure 1-34. Touchpad Module Removal 1-26 Disassembly Procedures...
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2. Gently peel off the conductive fabric with mylar tapes and sponges (B) from the touchpad module (Figure 1-35). Figure 1-35. Touchpad Module Removal 3. Remove three (3) screws securing the touchpad module in place (Figure 1-36). Figure 1-36. Touchpad Module Removal Disassembly Procedures 1-27...
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4. Using the screwdriver, push the screw sleeve (C) firmly to release it from the top assembly (Figure 1-37). 5. Slide the touchpad module slightly to disengage it from the bottom latches (D), and then remove the touchpad module (E) from the top assembly (Figure 1-37).
LCD Module Removal Prerequisite: Mainboard Removal 1. Pry upwards to release the DECO bar latches (marked with green circles) and then remove the DECO bar (Figure 1-38). Figure 1-38. LCD Module Removal Disassembly Procedures 1-29...
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2. Unroute the eDP cable from the cable guides (Figure 1-39). Figure 1-39. LCD Module Removal 3. Remove six (6) screws securing the LCD hinges in place (Figure 1-40). Figure 1-40. LCD Module Removal 1-30 Disassembly Procedures...
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4. Lift the top assembly to release it from the guides (marked with green circles) and then remove it (Figure 1-41). Figure 1-41. LCD Module Removal Disassembly Procedures 1-31...
LCD Bezel Removal Prerequisite: LCD Module Removal 1. Pry the LCD bezel from the bottom side to release latches (Figure 1-42). Figure 1-42. LCD Bezel Removal 2. Continue prying along the other sides of the bezel as shown with red arrows in Figure 1-43.
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3. Pry the latches on all four corners to release the LCD bezel from the LCD cover. Then remove the LCD bezel (Figure 1-44). Figure 1-44. LCD Bezel Removal Disassembly Procedures 1-33...
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LCD Hinges and Panel Removal Prerequisite: LCD Bezel Removal 1. Unroute the eDP cable from the bottom side cable guides (Figure 1-45). Figure 1-45. LCD Hinges and Panel Removal 2. Remove eight (8) screws from the LCD hinges and two (2) screws from the LCD brackets (Figure 1-46).
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3. Remove the LCD hinges (Figure 1-47). Figure 1-47. LCD Hinges and Panel Removal 4. Carefully turn the LCD panel over so that the display panel is facing down on a flat surface (Figure 1-48). 5. Detach the mylar tape securing the eDP cable to the LCD panel (Figure 1-48).
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6. Release the eDP cable latch (Figure 1-49). Figure 1-49. LCD Hinges and Panel Removal 7. Disconnect the eDP cable from the LCD panel connector (B) (Figure 1-50). Figure 1-50. LCD Hinges and Panel Removal 1-36 Disassembly Procedures...
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8. Pull the double-sided mounting tape (D) underneath the LCD panel (E) towards the upper center of the LCD panel to detach the double-sided mounting tape from the LCD cover. Repeat the same procedure to remove the double-sided mounting tape on another side of the LCD panel (Figure 1-51).
Top Assembly Removal Prerequisite: Ensure that the USB board, Touchpad module, TURBO key board, LCD module, and Speaker have been disassembled prior removing the top assembly. NOTE: NOTE: The keyboard is included as part of the top assembly and can not be disassembled. In the event that the keyboard can no longer be used, replace the entire top assembly.
Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.
FRU (Field Replaceable Unit) List Please contact your local service center to find out how to obtain the part or replace your device. FRU (Field Replaceable Unit) List 1-41...
Personal Data Removal Removing your personal data There are three options to choose from: Option 1: Select Start > Settings > Update & Security > Recovery. Under Reset this PC, select Get started. Open Recovery settings. Option 2: Restart your PC to get to the sign-in screen, then press and hold down ...
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