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AVIRE RATH SmartView SmartRescue 5 Installation & Operation Manual

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Installation &
Operations Manual
SmartView
SmartRescue
5 & 10
2
YEAR
WARRANTY

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Summary of Contents for AVIRE RATH SmartView SmartRescue 5

  • Page 1 Installation & Operations Manual SmartView SmartRescue 5 & 10 YEAR WARRANTY...

  • Page 2: Table Of Contents

    Thank you for purchasing the SmartView SmartRescue. Combining the brands of RATH Communications and JANUS Elevator Products, AVIRE Global is the largest Emergency Communication Manufacturer in North America and has been in business for over 35 years. We take great pride in our products, service, and support. Our Emergency Products are of the highest quality and our experienced customer support teams are available to remotely assist with site preparation, installation, and maintenance.

  • Page 3: Pre-Installation Requirements

    Please see the SmartView 2 Installation and Operations manual for the SmartView 2 hardware requirements and installation steps. Pre-Installation Requirements Required (Not Included): • RATH by AVIRE SmartView 2 System • Two-Pair 22 or 24 AWG twisted, shielded cable • Mounting hardware • 120vac Battery Backed-up Power Source •...
  • Page 4 NOTE: If using cellular, it is recommended to use the RATH by AVIRE cellular gateway (2100-LTEVER4 or 2100-LTEGSM4). RATH by AVIRE cannot guarantee functionality of the system with third-party gateways.
  • Page 5 Elevator Emergency Phones The SmartRescue system requires two-pairs of wires between the master station and the connected phones. The system will use a conventional 4-pin RJ-11 layout where the center pins (2 / green and 3 / red) carry operating voltage and dial-tone from the outside phone line. While the outer pins (1 / yellow and 4 / black) carry the intercom pair required for communication with the SmartRescue when it is installed on site.
  • Page 6 4. Terminate the 4 wires from the two pair cable to the phone line input on the 2100 Series Elevator Emergency phone board by using one of the following recommended methods: • Using a biscuit jack or terminal block, screw the twisted, shielded pairs to the yellow, green, red, and black screws of a biscuit jack, following the wire termination scheme from step 2.

  • Page 7: System Power

    System Power Powering the SmartRescue 1. Using the provided 24vdc plug-in transformer, screw the pigtail side in to the input power terminal on the SmartRescue board. The power input terminal is not polarity sensitive. 2. Plug the transformer into any of the open ports on the back of the power supply with battery backup (RATH part number: RP7700104S).
  • Page 8 Powering the SmartView Viewing System 1. Locate the 9vdc plug-in transformer for the touch-screen display. Plug the barrel side of the transformer into the power input connector on the back of the display. 2. Locate the 12vdc plug-in transformer for the mini-PC. Plug the barrel side of the transformer into the power input on the side of the mini-PC.

  • Page 9: Machine Room Phones

    Machine Room Phones The 2300-630SM is an optional Machine Room Phone that may be remote mounted and used to call any of the phones connected to the SmartRescue. Up to (2) 2300-630SM phones may be connected to one SmartRescue. Note: Machine Room Phones will only ring if they are being called by the SmartRescue. Wiring Overview: 1.

  • Page 10: Smartrescue Programming Options

    SmartRescue Programming Options Programming Options for the SmartRescue Option 1: Factory Default The 2100 Series Elevator Emergency Phones will call directly off site and not stop at the SmartRescue. While calling off site, the LED for that phone will be illuminated on the SmartRescue. NOTE: It is recommended to keep the SmartRescue in default if it is not manned at the installation site 24 / 7.

  • Page 11: Elevator Emergency Phone Programming

    The 2100 Series elevator emergency phones should already be installed with power applied from the elevator installation process. If they are not, install the phone per the elevator fixture manufacturer’s guidelines. The RATH by AVIRE SmartView SmartRescue is only compatible with RATH by AVIRE 2100 series phones.
  • Page 12 Location Message Programming The 2100 Series Elevator Emergency Phones have the ability to play a verbal location message when the call is answered by an off site monitoring party. This feature allows the monitoring party to know the origin of the call as well as the unique identifier for the SmartView 2 system in the elevator.

  • Page 13: Smartrescue Testing And Operation

    SmartRescue Testing and Operation Initiate a Call to an Emergency Phone from the SmartRescue: 1. Lift the handset on the SmartRescue. 2. Press the BLACK Phone button for the corresponding 2100 Series phone you wish to call. 3. The green LED will light next to that phone button and there should be two-way communication between the phone and the SmartRescue.
  • Page 14 Elevator Emergency Phone Places a Call off site (Only for systems programmed for option 1): 1. Press the call button for the elevator emergency phone. The LED for that phone will light on the SmartRescue. 2. The elevator emergency phone will call to the programmed monitoring party. When calling off site, the SmartRescue will light the LED next to the Disconnect button to indicate the outside phone line is active.

  • Page 15: Smartview Setup Instructions

    SmartView Setup Instructions Viewing the video feed from the elevators on the SmartView SmartRescue is done through the SmartView 2 monitoring website, smartviewhub.com. For security and privacy reasons, an account is required to log in to the SmartView Hub. It is recommended the building creates the account for the SmartView SmartRescue. This will prevent the account from being tied to one elevator company.
  • Page 16 4. In the search box, type in the SmartView ID number, then click the “Search” button. 5. In the search box, type in the SmartView ID number, then click the “Search” button. 6. In the Search Results, under the Building Manager role, click “Request Assign” button. 7.
  • Page 17 8. Enter device description, Building Name, and Building Address if desired, then click “Assign” button. 9. Repeat steps 3-8 until all SmartView devices are added to the account. Installation and Operations Manual...

  • Page 18: Two-Way Visual Verification

    Two-Way Visual Installation Verification 1. Once all SmartView 2 devices have been added to the building account, go to the touch-screen display on the SmartView SmartRescue, then double tap the “SmartView Hub” shortcut on the desktop. 2. Enter the username and password for the SmartView Command Center into the login box on the SmartView Hub, then click “Login to SmartView Hub”.
  • Page 19 3. On the camera page, find desired unit, then click the “Play” button next to it. 4. The camera feed will appear in the Live Preview window. 5. Type a test message in the text box labeled “Type to Communicate with Passengers”. 6.

  • Page 20: How It Works

    How It Works An elevator passenger will press the emergency phone button in the elevator, prompting the elevator emergency phone to call out to the SmartRescue or directly to a monitoring service or an answering party. When the call is answered, a pre-recorded location message with the SmartView ID will be played (example: “Highland Hotel, Building A, Elevator 1, SmartView ID 123456”).
  • Page 21 If it is determined that rescue services are needed, you MUST send a message stating, “Help is on the way”. The monitoring or answering party must remain on the call and view the video feed until help has arrived. NOTE: After 10 minutes, a pop-up will appear asking to extend the session for another 10 minutes or close the window.

  • Page 22: Typical System Wiring

    Typical System Wiring with SmartView 2 7200M Elevator Unit SmartView SmartRescue Typical Wiring Diagram for SmartView 2 7200M Installations with Celllular Voice Gateway Machine Room CAT5 OR GREATER TO 2300-630SM BUILDING NETWORK (Optional MR Phone) OR 2100-SVCELLU 7100 RP7700104S (Power Supply UPS/Battery) Single Pair Pair...

  • Page 23: Appendix

    Appendix Adjusting Volume on the 2100 Series Elevator Emergency Phone 1. Locate the silver VR1 POT on the bottom right corner of the phone board. 2. Using a fine Philips Head screwdriver, turn VR1 clockwise to increase the volume or counterclockwise to decrease the volume 3.
  • Page 24 SmartRescue Circuit Board Overview: System Activation Relay Handset Switch-hook Input Phone Push Connector 1 Phone Push Connector 2 Phone Push Connector 3 Phone Push Connector 4 Phone Push Connector 5 Phone Push Connector 6 Phone Push Connector 7 Phone Push Connector 8 Phone Push Connector 9 Phone Push Connector 10 Handset Connector...

  • Page 25: Specifications

    • Amp Hour Capacity: 1400mAh • Expected Standby Time: 24 hours • Replacement Battery Part Number: RP7300109A Battery Maintenance Rechargeable batteries should be replaced every 2 years under normal circumstances. Contact RATH by AVIRE at 1-800-1460 to purchase replacement batteries. Installation and Operations Manual...

  • Page 26: Troubleshooting

    Troubleshooting Problem Possible Cause & Solutions The SmartRescue • System does not have a valid phone line connected to it. The SmartRescue can call the elevator cannot be used as an intercom only system and requires a phone line for full phones but the elevator functionality.
  • Page 27 SmartView Master Station account. • If the device is already associated with another building account, follow the prompts on the site to request a device transfer, or contact the RATH by AVIRE customer service team at rath-janus@avire-global.com. Installation and Operations Manual...
  • Page 28 Problem Possible Cause & Solutions SmartView Hub will not • Unplug the Ethernet cable from the mini-PC and plug it into a laptop and verify load on the SmartView web browsing capabilities on the connection. SmartRescue Display: • If the facility where the equipment is installed is using static IP addresses for network connectivity, a static IP may need to be set up on the mini-PC in the SmartView Command Center.

  • Page 29: Simplified User Instructions

    Simplified User Instructions Step 1 Log in to smartviewhub.com, if not already. Step 2 Click “Play” icon next to desired camera or type the SmartView ID into the search field. Step 3 In “Type to Communicate to Passenger” text box, type out message to car passenger. Passenger in car can then respond to message by using YES/NO buttons in the car.

  • Page 30: Network Requirements

    TCP / UDP Standard port for the Network Time Protocol (NPT). For detailed network security associated with the system or questions about the information mentioned above, please contact RATH by AVIRE at 1-800-451-1460 or emailing rath-janus@avire-global.com Installation and Operations Manual...

  • Page 31: Registration Guide

    9. Check the box next to “I’m not a robot” and complete the captcha. 10. Click “Submit” to finish registration. 11. Registration forms will be reviewed by the RATH by AVIRE customer service team and accounts will be created within 24 business operating hours.
  • Page 32 N56 W24720 N. Corporate Circle • Sussex, WI 53089 | 800-451-1460...

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Rath smartview smartrescue 10