Troubleshooting - Kensington 33900 Instruction Manual

Troubleshooting

If your ShareCentral does not operate as expected, first check these items to try and
correct the problem. If the problem persists, please contact Kensington Technical
Support. Contact information is provided in "Technical Support," below.
I don't see indicator lights for any devices on either side of my ShareCentral.
Check to make sure that the power adapter included with the ShareCentral
(ShareCentral 2/ShareCentral 5 only) is plugged into the ShareCentral and into a
working electrical outlet. Whenever possible, use the power adapter supplied with the
ShareCentral. If you need to replace the power adapter, be sure to use an equivalent
adapter as described in "Power Adapter Specifications," above.
I get a message on my computer that there is no driver for the printer attached to the
ShareCentral.
You need to install the driver software for the printer on your computer. Check the
documentation that came with the printer for information.
I am not able to switch my printer.
Make sure the other computer is not using the printer. For the ShareCentral 2/
ShareCentral 5, even if you have the Automatic Printer Sharing feature installed, you
cannot use the printer if the other computer is currently using it. Wait until the other
print job has finished and try printing again.
I am not able to switch my external mass storage device. (ShareCentral 2/ShareCentral
5 only)
• If the other computer has the File Corruption Protection feature installed, you
cannot switch an external mass storage device while the other computer is
transferring data. Wait until the data transfer has finished and try switching the
external mass storage device again.
• If you are sure that the other computer's data transfer has finished and you still
cannot switch the external storage device, press and hold the external storage
device button on your ShareCentral for 3 seconds. This overrides File Corruption
Protection and allows you to switch the device.
CAUTION: Make sure that the other computer's data transfer has finished before you
press the button. Switching a device while it is in use may cause loss or corruption of data.
There is no other computer connected to the ShareCentral, but the devices are not
assigned to my computer.
(ShareCentral 2/ShareCentral 5 only) Check the manual/automatic switch on the
bottom of your ShareCentral. If the switch is in the manual position, any devices
previously assigned to the other computer continue to be assigned there even if the
other computer is not connected to the ShareCentral. You must press the button for
any device you want to switch to your computer.
If the manual/automatic switch is in the automatic (AUTO) position, all devices should
automatically switch to your computer if the other computer is disconnected from the
ShareCentral.
For the ShareCentral 1, press the device button to assign the device to your computer.
16
Technical Support
Technical support is available to all registered users of Kensington products.
Web Support
You may find the answer to your problem in the Frequently Asked Questions (FAQ)
section of the Support area on the Kensington Website: www.support.kensington.com.
Telephone Support
There is no charge for technical support except long-distance charges where applicable.
Please visit www.kensington.com for telephone support hours. In Europe, technical
support is available by telephone Monday to Friday 09:00 to 21:00 (Central European
time).
Please note the following when calling support:
• Call from a phone where you have access to your mouse.
• Be prepared to provide the following information:
– Name, address, and telephone number
– Name of the Kensington product
– Make and model of your computer
– System software and version
– Symptoms of the problem and what led to them
Please call one of these numbers:
België / Belgique 02 275 0684
Canada 1 800 268 3447
Denmark 35 25 87 62
Deutschland 0211 6579 1159
España 91 66 2 3833
Finland 09 2290 6004
France 01 70 20 00 41
Ireland 01 601 1163
México 55 15 00 57 00
2-YEAR LIMITED WARRANTY
KENSINGTON COMPUTER PRODUCTS GROUP ("KENSINGTON") warrants this product against defects in
material and workmanship under normal use and service for two years from the original date of purchase.
KENSINGTON, at its option, shall repair or replace the defective unit covered by this warranty. Please
retain the dated sales receipt as evidence of the date of purchase. You will need it for any warranty
service. In order to keep this limited warranty in effect, the product must have been handled and used
as prescribed in the instructions accompanying this warranty. This limited warranty does not cover any
damage due to accident, misuse, abuse or negligence. This limited warranty is valid only if the product
is used with the equipment specified on the product box. Please check product box for details or call
KENSINGTON technical support. This warranty does not affect any other legal rights you may have by
operation of law. Contact KENSINGTON at www.support.kensington.com or at one of the technical
support numbers listed below for warranty service procedures.
DISCLAIMER OF WARRANTY
EXCEPT FOR THE LIMITED WARRANTY PROVIDED HEREIN, TO THE EXTENT PERMITTED BY LAW,
KENSINGTON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES OF
MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED
WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY SUCH WARRANTIES ARE LIMITED TO
THE DURATION OF THIS WARRANTY.
Nederland 053 482 9868
Norway 22 70 82 01
Österreich 01 790 855 701
Portugal 800 831 438
Schweiz / Suisse 01 730 3830
Sweden 08 5792 9009
United Kingdom 0207 949 0119
United States 1 800 535 4242
International Toll +31 53 484 9135
17