Sonim H500 5G User Manual
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Sonim H500 5G User Manual

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H500 5G
USER GUIDE
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Summary of Contents for Sonim H500 5G

  • Page 1 H500 5G USER GUIDE...

  • Page 2: What's In The Box

    • SIM Card (pre-inserted into the device) • Battery door lever SYSTEM REQUIREMENTS The Sonim H500 5G must have cellular data service to function and is compatible with all major operating systems and the latest versions of browsers. • Compatible with Google Chrome®, Firefox®, Internet Explorer®, Safari™, and Mobile Safari™...
  • Page 3 It also ensures reliable access with 4G support, so you can stay connected. Wi-Fi 6 The Sonim H500 5G offers dual-band Wi-Fi 6, enabling faster speeds and more reliable connections than previous generations of Wi-Fi, even when multiple devices are connected. This ensures virtually smooth streaming, quick downloads, and efficient online collaboration.

  • Page 4: Durable Design

    Durable Design The Sonim H500 5G mobile hotspot is engineered for ultra durability, featuring an IP68 rating that certifies its resistance to dust and water. This means the device can be submerged in up to 1.5 meters of fresh water for 30 minutes without sustaining damage, making it ideal for harsh and unpredictable environments.

  • Page 5: Getting To Know Your Device

    GETTING TO KNOW YOUR DEVICE Test ports Ethernet port (RJ45) USB Type-C Status LED (indicates sign of life - flashes white periodically) Signal strength Display Connections info Battery indicator Menu Wi-Fi info Power button Battery under battery cover SIM (SIM under battery) Battery cover opening...

  • Page 6: Status Icons

    Status icons Icon Meaning Connected to 3G network Connected to 4G LTE network Connected to 5G network Network signal strength No network signal Number of connected devices Internet connected No internet connection Wi-Fi indicator Wi-Fi information LAN connection Upload and download activity is taking place Battery is charging Battery fast charging Device is in ‘No Battery Mode’...
  • Page 7 No SIM Detected You have unread messages You have read messages Trash Device menu Status menu Help menu Settings Go back to Home screen Go back to previous screen in the device UI Data usage...

  • Page 8: Getting Started

    GETTING STARTED Remove the battery safety tab IMPORTANT! The device ships with a safety tab to protect the device from automatically turning on during shipment. Remove the tab prior to first use. To remove the battery safety tab: Open the battery door. Remove the plastic safety tab.

  • Page 9: How To Insert The Battery

    Step 2 Close the battery cover ensuring that it is fully closed. You will hear a click when the battery cover is properly sealed. This is important to ensure the Sonim H500 5G remains water-resistant...
  • Page 10 NOTE: Before removing or replacing the battery, ensure your Sonim H500 5G mobile hotspot is not connected to any device or power source. Take caution when removing the battery cover and battery. Use the battery door lever that was included in the box with your device to open the battery cover, and never attempt to remove the battery with a knife, a key, a pen or any other tool.

  • Page 11: Charging Your Mobile Hotspot

    Charging your mobile hotspot NOTE: It is important to fully charge your Sonim H500 5G mobile hotspot's battery before using it for the first time. To charge the battery: Connect the USB end of the charger to the charging port of the mobile hotspot.
  • Page 12 Your mobile hotspot will not function without a properly activated SIM card. Your Sonim H500 5G mobile hotspot comes with a pre-installed SIM card. To replace a SIM card: Power OFF the mobile hotspot, remove the battery cover, and take out the battery.

  • Page 13: Led Status Indicator

    • To wake up the display: Press and release the Power button. LED status indicator The Sonim H500 5G has a white status LED to indicate that the device is turned on. The LED will turn on for one second and turn off for five seconds when the device is powered on.

  • Page 14: Setting Up A Wi-Fi Connection

    Setting up a Wi-Fi connection Turn on the Sonim H500 5G by pressing the power button for four seconds. Open the Wi-Fi application or controls on your laptop or Wi-Fi- enabled device that you want to connect to your Sonim H500 5G.

  • Page 15: The Home Screen

    USING YOUR MOBILE HOTSPOT The display of the Sonim H500 5G mobile hotspot allows you to gain access to the internet, check the status of your Sonim H500 5G, view data usage, Wi-Fi SSID and password, connected device details, and other details about your device.
  • Page 16 The home screen provides connection status on the top bar: H500 5G USB options You can check and select the available USB options. When the USB cable is plugged in, the USB Options screen appears. Select the appropriate option from the list and click OK to return to...
  • Page 17 Connections This displays the number of devices connected to each of the primary and guest connections. Touch the Connections window and the names of the devices connected, and their respective IP and MAC addresses will appear. It is possible to block or unblock a device by selecting the device you wish to take action on by tapping Block or Unblock at the top right of the screen.
  • Page 19 Menu The menu icon allows the user to access additional options including Network, Wi-Fi, Messages, Settings, Help and Data usage. The top left icon acts as a guide to display where you are in the menu. The icons on the top right of the screen gives you the option of either going back one page or returning to the home page Current page...
  • Page 20 Network Network options can be accessed by pressing the Network icon. Using the toggle switches you can enable or disable a cellular Network Connection and Data Roaming. Green means it is enabled, and gray means it is disabled.
  • Page 21 From the Network home page, you can swipe to the second page to see your IMEI number and your mobile number. Wi-Fi Wi-Fi options can be accessed by pressing the Wi-Fi icon. The Wi-Fi menu allows setup of the Primary and Guest Wi-Fi networks as well as update Wi-Fi Settings.
  • Page 22 Selecting the Primary Network allows users to enable and disable the 2.4GHz and 5GHz Wi-Fi networks by sliding the toggle switches. Green means it is enabled, and gray means it is disabled.
  • Page 23 Swipe the screen, to display the Primary Network names (2.4GHz and 5GHz) (SSID) and passwords. NOTE: Passwords can only be changed from the Web UI.
  • Page 24 Selecting the Guest Network allows users to enable and disable the 2.4GHz and 5GHz Wi-Fi networks by sliding the toggle switches. Note that the user can only enable either 2.4GHz or 5GHz Guest Network, but not both simultaneously. Green means it is enabled, and gray means it is disabled. Swipe the screen, to display the Guest Network Name (SSID) and passwords.
  • Page 25 Wi-Fi connections to be enabled or disabled • Enable WPS connections either with the button or enter a PIN • WPS is Wi-Fi Protected Setup. It is a wireless network security standard that makes connections between a router (H500 5G) and wireless devices faster and easier.
  • Page 26 With the WPS button method you can connect to a Wi-Fi enabled device. To activate this feature, press the WPS button on the connecting device.
  • Page 27 Use the WPS PIN method to connect to a Wi-Fi enabled device that has a WPS PIN associated with it.
  • Page 28 Messages Messages can be accessed by pressing the Messages icon. Messages can be viewed and deleted in this section. Here you will find messages about your device or messages from Verizon regarding software updates or carrier notifications. NOTE: Messages cannot be sent from the hotspot. Messages can be deleted using the Delete button.
  • Page 29 Pressing the Settings icon allows the following settings selections: Airplane Mode can be enabled or disabled. NOTE: If Airplane Mode is active, you will not be able to use the Sonim H500 5G as a hotspot. USB Tethering (a mobile connection shared with laptop /PC using a USB data cable) can be enabled or disabled.
  • Page 30 Sleep Mode for the device can be set to different time intervals. NOTE: the longer the selected sleep mode time, the shorter the battery life. Reset and Reboot allows the device to be reset and rebooted back to factory default settings. Ethernet allows an Ethernet connection with an Ethernet cable to be enabled or disabled.
  • Page 31 • IP Address (IPv4/IPv6) Software Update informs you when software updates are available for your Sonim H500 5G. Clicking on Software Update will display the Model Name, current software version and the date the device last checked for a software...
  • Page 32 Access the user guide displays a QR code that links to the online user guide, available at https://www.sonimtech.com/wireless- connectivity/help/h500. NOTE: You cannot access the user guide directly from the Sonim H500 5G. You will need to use the QR code to link to the URL for the online user guide.

  • Page 33: Data Usage

    Data usage Click to find information about the amount of data used during the current billing period.
  • Page 34 Web UI device management. Web user interface device management On your Wi-Fi device or laptop that is connected to your Sonim H500 5G, type http://192.168.1.1 or http://sonim.mobilehotspot/ in the browser bar.
  • Page 35 Log out of Web UI To log out, Click Logout in the upper right corner. Click OK on the pop-up screen to exit the application and return to the login interface. Web UI Home screen The Web UI home screen main navigation tabs are: Status, Network, Wi-Fi, LAN/WAN, Data Usage, Messages, Connections, Settings and Help.
  • Page 36 Network You can view the basic device network settings. Connections to the cellular network can be enabled or disabled with the toggle switches. Red means it is enabled, gray means it is disabled. Network mode and operator can be selected. Data roaming can also be enabled or disabled.
  • Page 37 Wi-Fi You can view the basic device Wi-Fi settings. From the Device Home screen, click Wi-Fi > Settings. From this page you can modify the band settings. From the Primary Network or Guest Network tabs, you can manage the 2.4GHz & 5GHz bands and Guest Network by: •...

  • Page 40: Dynamic Host Configuration Protocol (Dhcp)

    LAN/WAN You can reconfigure the IPv4 settings on the Sonim H500 5G. Please exercise caution when changing LAN settings to avoid potential network issues. Dynamic Host Configuration Protocol (DHCP) You can view the network management protocol that is used to assign an Internet Protocol (IP) address to any device and configure network devices to communicate across an IP network.
  • Page 41 IP passthrough can be enabled. NOTE: IP passthrough lets a device connected to the mobile hotspot use a public IP address directly, instead of sharing the hotspot’s internal network. This can be useful for gaming, remote work, or any situation where you need a direct internet connection for better performance and fewer restrictions.
  • Page 42 Data Usage Select Data Usage to view how much data has been used during your billing cycle.
  • Page 43 Messages Your Sonim H500 5G cannot send messages, however it can receive messages from Verizon only. From here, you can review messages that have been received. You can save the messages, or you can delete those that are no longer needed. To delete messages, simply check the box of the message you would like to delete and then select Delete.
  • Page 44 Connections This screen shows the connected devices and their status. Click on the arrow on the right margin to show their IPV4 and MAC addresses. From this menu you can also block a device or devices from accessing your connection. To block a device(s), simply check the box(es) to block the device and hit Save Changes.

  • Page 45: Software Update

    Settings Settings provides access to several useful tasks. Software update Use this section to review current software & hardware versions and check for available software updates. To check for a software update, click the Check for Update button and follow the instructions on the screen. Restore and restart You can remotely reboot your device or reset it to factory default settings.

  • Page 46: Admin Settings

    Admin Settings You can modify/change all the Sonim H500 5G Mobile Hotspot settings. From the Home screen, click Settings > Admin Settings. Modify your Username and/or Password for the web user interface, if desired. Click Apply to ensure the changes take effect.

  • Page 47: Device Settings

    Device Settings USB tethering can be enabled /disabled from this page. From the Home screen, click Settings > Device Settings Enable/disable the ability of the Mobile Hotspot to support tethered devices. NOTE: The default setting is DISABLE. Click Save Changes to ensure the changes take effect.
  • Page 48 GPS can be enabled or disabled. GPS over Wi-Fi in the Sonim H500 5G web UI allows the device to provide a GPS (NMEA*) stream to a Windows computer. This can be used when running an app that is capable of utilizing a NMEA GPS stream (such as an enterprise application).
  • Page 49 About In the About screen, you can view the Internet Status, Network and Device information tabs and relevant information about your Sonim H500 5G. On the Internet Status tab, you will see the following specifications: Internet Mode • Network Status...

  • Page 50: Advanced Settings

    Advanced Settings Warning! Making changes to Advanced Settings can cause the device to stop operating properly. Only make changes to these settings if you understand the impact to the device.

  • Page 51: Manual Dns

    Manual DNS You can specify control settings on the Open DNS website to block specific categories of websites and view the ones that have been accessed from your specific network. From the Home screen, click Settings> Advanced Settings > Manual DNS. Modify the DNS address as required and apply to filter.

  • Page 52: Subscriber Identity Module (Sim)

    Subscriber Identity Module (SIM) You can enable SIM Personal Identification Number (PIN) security to allow your device to connect to the Internet. From the Home screen, click Settings> Advanced Settings > SIM. Enter your device’s default PIN to enable SIM PIN security. NOTE: Contact Verizon for the default PIN.
  • Page 53 Firewall The Firewall tab allows you to enhance the security of your network connections by managing and configuring protective measures against unauthorized access and cybersecurity threats. From the Home screen, click Settings> Advanced Settings > Firewall. Enable/disable the key firewall settings. Click Save Changes to ensure the changes take effect.

  • Page 54: Mac Filter

    MAC Filter MAC Filter You can define a list of devices and only allow those devices on your Wi-Fi network using MAC address filtering. From the Home screen, click Settings > Advanced Settings > MAC Filter. Enable/disable the ability to add devices to your Whitelist or Blacklist settings.
  • Page 55 IP Filter You can manage what IP traffic is allowed in and out of your network based on the rules you define. From the Home screen, click Settings > Advanced Settings > IP Filter. Enable/disable the IP address network packets that need to be filtered.

  • Page 56: Port Filter

    Port Filter You can select which programs (for example, HTTP, FTP, and email servers) can use the Mobile Hotspot to connect to the Internet. From the Home screen, click Settings > Advanced Settings > Port Filter. Define the type of ports required. Click Save Changes to ensure the changes take effect.

  • Page 57: Port Forwarding

    Port Forwarding You can set up (for example, Web servers, FTP servers, email servers) specialized Internet applications on your networks. From the Home screen, click Settings > Advanced Settings > Port Forwarding. Manage/customize your IP address to send and receive to the LAN side and the internet side.
  • Page 58 Data Management Zone (DMZ) Settings You can allow an external network to connect to and communicate with inside LAN devices through this WAN interface. From the Home screen, click Settings > Advanced Settings > DMZ Settings. Click enable to add the desired IP address to manage the DMZ settings.

  • Page 59: Vpn Passthrough

    VPN passthrough Your device supports VPN passthrough. VPN passthrough allows VPN traffic to pass through the device's firewall, ensuring secure internet connections for remote work or accessing private networks while maintaining data privacy. From the Home screen, click Settings > Advanced Settings > VPN passthrough.

  • Page 60: Product Specifications

    PRODUCT SPECIFICATIONS General Name Sonim H500 5G Mobile Hotspot Model H500V Approvals FCC (US) IC (Canada) Weight 308g, 10.9oz 4FF removable Dimension 115x100x22.7mm, 4.53”x3.94”x0.89” Connectivity 3G/4G/5G Wi-Fi 6 (802.11 a/b/g/n/ac/ax)* Wireless Network (Wi-Fi mode) *dual concurrent Location services GPS L1 & L5 / NMEA 2000 /...

  • Page 61: Wireless Communication

    Mobile Hotspot device or failure of the Sonim H500 5G Mobile Hotspot device to send or receive such data.

  • Page 62: Safety Hazards

    SAFETY HAZARDS Do not operate the Mobile Hotspot in an environment that might be susceptible to radio interference resulting in danger specifically: AREAS PROHIBITED BY LAW Follow any special rules and regulations and obey all signs and notices. Always turn off the hotspot host device when instructed or suspect it might cause interference or danger.
  • Page 63 FCC SAR WARNING This device with FCC ID: WYPH500V meets the government’s requirements for exposure to radio waves. This mobile hotspot is designed and manufactured not to exceed the emission limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commissioner of the U.S. Government: o The exposure standard for wireless mobile hotspots employs a unit of measurement known as the Specific Absorption Rate or...

  • Page 64: Fcc Statement

    Consult the dealer or an experienced radio/TV technician for help. Sonim or the manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to the product. Such changes could void the user’s authority to operate the...
  • Page 65 Data transmission is always initiated by software, passed down through the MAC, digital and analog baseband, and finally to the RF chip. The MAC initiates several special packets, the only way the digital baseband portion will turn on the RF transmitter, which then turns off the end of the packet.

  • Page 66: Battery Safety Warning

    BATTERY SAFETY WARNING Battery usage Your Sonim H500 5G mobile hotspot comes with a removable battery. For any battery-related questions, please contact the Sonim Customer Experience Center at 1-833-697-6646 (1-833-MY-SONIM) or email us at support@sonimtech.com. Use only a Sonim-certified mobile hotspot battery for the Sonim H500 5G.
  • Page 67 4. Battery IEEE1725 safety statement 4 IEEE Standards Association. “IEEE Standard for Rechargeable Batteries for Mobile Phones.” Last updated August 23, 2021. https://standards.ieee.org/ieee/1725/7238/.
  • Page 68 Additional battery information The current battery level, and whether it is charging or not charging, is displayed in the upper right-hand corner of the screen. Charging the battery We recommend that you give your mobile hotspot a full charge before you use your mobile hotspot for the first time.
  • Page 69 Tips to extend the battery life You can optimize battery power by utilizing two options within the Settings menu. First, the Screen Timeout and second, the Sleep Mode. Managing Screen Timeout To maximize your battery life, it is recommended to set your Screen Timeout to 30 seconds (which is the factory default).
  • Page 70 AVOID HIGH TEMPERATURES Leaving the device in hot or cold places, such as in a closed car in summer or winter conditions, reduces the capacity and lifetime of the battery. For the best results, try to use the device between -20°C and +55°C (-4°F and 131°F).
  • Page 71 If you use a climate-controlled storage location, set the temperature to 50° to 64° F (10° - 18°Celsius) and keep the relative humidity between 40% - 50% Recharge the battery once every 6 months, using the original Sonim wall charger and charging cable. Child safety Do not allow children to play with your mobile hotspot or its accessories.

  • Page 72: Basic Troubleshooting & Faq

    Can I use my device in another country? The Sonim H500 5G mobile hotspot will work in other countries IF your rate plan allows international roaming. Please contact Verizon to confirm your account is properly set up to allow international roaming along with the Terms and Conditions that apply.

  • Page 73: Register Your Device

    Please register your phone at http://sonimxperience. com/registration_portal/portal/registration.php to receive product information and updates. The Sonim H500 5G is covered by a 2-Year warranty. The battery is covered by a 1-Year warranty. For more FAQ’s, please go to the Sonim website at www.sonimtech.com/support. Manufacturer’s address: 4445 Eastgate Mall, Suite 200, San Diego, CA 92121, USA Tel: 1-650-378-8100.

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