Sonim Spot H500 User Manual

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Sonim Spot™ H500

5G Mobile Hotspot

User Guide

V1.0

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Page 2: What's In The Box
Welcome! Welcome to your new Sonim H500 series, model Sonim Spot™ H500 5G Mobile Hotspot. This guide will help you set up and start using your device quickly and easily. You'll also learn everything there is to know about using the features of the device, safety and handling, and more.
Page 3 USB Type-C port, ensuring continuous productivity on the go. (Ethernet cable not included.) Security Support WPA3 Wi-Fi security support, VPN passthrough, and remote connectivity to office networks provide the peace of mind that data connections are secure. ©2024 Sonim Technologies V1.0...
Page 4: Getting To Know Your Device
4. Status LED (indicates sign of life - flashes white periodically) 5. Signal strength 6. Display 7. Connections info 8. Battery indicator 9. Menu 10. Wi-Fi info 11. Power button 12. Battery under battery cover 13. SIM (SIM under battery) 14. Battery cover opening ©2024 Sonim Technologies V1.0...
Page 5: Status Icons
SIM error. Check that your SIM card is properly No SIM detected You have unread messages You have read messages Trash Device menu Status menu Help menu Settings Go back to Home screen Go back to previous page in the device UI Data usage ©2024 Sonim Technologies V1.0...
Page 6: Getting Started
To open the battery compartment, gently insert a small coin into the slot located at the corner of the device as illustrated, and then gently pry it open. Remove the plastic safety tab and close the battery door. ©2024 Sonim Technologies V1.0...
Page 7: How To Insert The Battery
H500 mobile hotspot, there will be a risk of fire or explosions and perhaps burns. Do not attempt to open, crush, or burn the battery. Do not allow the battery to exceed 60°C. ©2024 Sonim Technologies V1.0...
Page 8: Charging Your Mobile Hotspot
Warning Only use the Sonim-approved battery and charger that was provided with your H500 mobile hotspot. The warranty does not cover damage caused by usage of non-approved batteries and/or chargers. NOTE: Before removing or replacing the battery, ensure your H500 mobile hotspot is not connected to any device or power source.
Page 9 Place the new SIM card with the gold contacts facing down. Gently slide the SIM into the SIM card tray. Caution! Do not bend or scratch your SIM card. Avoid exposing the SIM card to static electricity, water, or dirt. ©2024 Sonim Technologies V1.0...
Page 10: Led Status Indicator
H500, the device will go into deep-sleep mode to conserve battery life. When the device is in deep-sleep mode, the LED will not blink. Once the user takes the unit out of deep-sleep mode by briefly pressing the power button, the LED will resume blinking. ©2024 Sonim Technologies V1.0...
Page 11: Setting Up A Wi-Fi Connection
Internet access. Note that the Guest Network may be turned off by default. NOTE: The Wi-Fi names (SSIDs) and password appear on the screen (under Wi-Fi Info). It is recommended that you connect to the Primary Wi-Fi. Guest Wi-Fi should be first enabled using Menu→Wi-Fi→Guest Network. ©2024 Sonim Technologies V1.0...
Page 12: The Home Screen
The device screen is a 2.4 inch (61mm) TFT LCD with Capacitive Touch. There are three selectable icons: Connections, Wi-Fi info and Menu. Once a selection is made, that section will appear red briefly before it changes screens. ©2024 Sonim Technologies V1.0...
Page 13 You can check and select the available USB options. When the USB cable is plugged in, the USB Options screen appears. Select the appropriate option from the list and click OK to return to the Home page. ©2024 Sonim Technologies V1.0...
Page 14 • Swipe the page to display the various options: Primary (2.4GHz)/Primary (5GHz)/Guest Wi-Fi. • To change the Network Name (SSID) and/or Password, refer to the section Managing Your Mobile Hotspot using the Web User Interface ©2024 Sonim Technologies V1.0...
Page 16 The top left icon acts as a guide to display where you are in the menu. The icons on the top right of the screen gives you the option of either going back one page or returning to the home page Current page Return to Home screen ©2024 Sonim Technologies V1.0...
Page 17 Network options can be accessed by pressing the Network icon. Using the toggle switches you can enable or disable a cellular Network Connection and Data Roaming. Green means it is enabled, and gray means it is disabled. ©2024 Sonim Technologies V1.0...
Page 18 From the Network home page, you can swipe to the second page to see your IMEI number and your mobile number. Wi-Fi Wi-Fi options can be accessed by pressing the Wi-Fi icon. The Wi-Fi menu allows setup of the Primary and Guest Wi-Fi networks as well as updating Wi-Fi Settings. ©2024 Sonim Technologies V1.0...
Page 19 Selecting the Primary Network allows users to enable and disable the 2.4Ghz and 5GHz Wi-Fi networks by sliding the toggle switches. Green means it is enabled, and gray means it is disabled. ©2024 Sonim Technologies V1.0...
Page 20 Swipe the screen, to display the Primary Network names (2.4GHz and 5GHz) (SSID) and passwords. NOTE: Passwords can only be changed from the Web UI. ©2024 Sonim Technologies V1.0...
Page 21 5GHz Wi-Fi networks by sliding the toggle switches. Note that the user can only enable either 2.4GHz or 5GHz Guest Network, but not both simultaneously. Green means it is enabled, and gray means it is disabled. Swipe the screen, to display the Guest Network name(SSID) and passwords. ©2024 Sonim Technologies V1.0...
Page 22 Enable WPS connections either with the button or enter a PIN. WPS is Wi-Fi Protected Setup. It is a wireless network security standard that makes connections between a router (H500) and wireless devices faster and easier. ©2024 Sonim Technologies V1.0...
Page 23 With the WPS button method you can connect to a Wi-Fi enabled device. To activate this feature, you press the WPS button on the connecting device. ©2024 Sonim Technologies V1.0...
Page 24 Use the WPS PIN method to connect to a Wi-Fi enabled device that has a WPS PIN associated with it. ©2024 Sonim Technologies V1.0...
Page 25 NOTE: Messages cannot be sent from the hotspot. Messages can be deleted using the Delete button. Once it has been deleted it cannot be recovered. ©2024 Sonim Technologies V1.0...
Page 26 USB Tethering (a mobile connection shared with laptop /PC using a USB data cable) can be enabled or disabled Language options are provided and can be selected Screen Timeout can be modified (note long screen times can drain the battery) ©2024 Sonim Technologies V1.0...
Page 27 H500 back on. Power Bank Mode allows you to use the USB-C port on the H500 as a power bank to power other devices. NOTE: Power bank mode will operate as a slow charger. ©2024 Sonim Technologies V1.0...
Page 28 Technology • Network • Signal Strength (RSRP) • SNR (dB) • Mobile Number • IMEI • ICCID • Roaming status • • IP Address Software Update informs you when software updates are available for your H500 ©2024 Sonim Technologies V1.0...
Page 29 Access the user guide displays a QR code that links to the online user guide NOTE: You cannot access the user guide directly from the H500. You will need to use the QR code to link to the URL for the online user guide. ©2024 Sonim Technologies V1.0...
Page 30: Data Usage
Data usage Click to find information about the amount of data used during the current billing period. ©2024 Sonim Technologies V1.0...
Page 31: Web User Interface
Web user interface device management 1. On your Wi-Fi device or laptop that is connected to your H500, type http://192.168.1.1 or http://sonim.mobilehotspot/ in the browser bar. NOTE: Your device or laptop MUST be connected to your H500 for you to access your Web User Interface.
Page 32 Click OK on the pop-screen to exit the application and return to the login interface. Web UI Home screen The Web UI home screen main navigation tabs are: Status, Network, Wi-Fi, LAN/WAN, Data Usage, Messages, Connections, Settings and Help. ©2024 Sonim Technologies V1.0...
Page 33 You can view the basic device network settings. Connections to the cellular network can be enabled or disabled with the toggle switches. Red means it is enabled, gray means it is disabled. Network mode and operator can be selected. Data roaming can also be enabled or disabled. ©2024 Sonim Technologies V1.0...
Page 34 • Use separate settings for the 2.4GHz and 5GHz bands. • Enter the new Wi-Fi password in the settings box to change the password. This must be done for each band separately. • Click Save Changes to apply the changes. ©2024 Sonim Technologies V1.0...
Page 37: Dynamic Host Configuration Protocol
Internet Protocol (IP) address to any device and configure network devices to communicate across an IP network. From the Home screen, click LAN/WAN > LAN. Enable any DHCP-specific options that your device requires. Click Save Changes to ensure the changes take effect. ©2024 Sonim Technologies V1.0...
Page 38 NOTE: IP passthrough lets a device connected to the mobile hotspot use a public IP address directly, instead of sharing the hotspot’s internal network. This can be useful for gaming, remote work, or any situation where you need a direct internet connection for better performance and fewer restrictions. ©2024 Sonim Technologies V1.0...
Page 39 Data Usage Select Data Usage to view how much data has been used during a specified time period. ©2024 Sonim Technologies V1.0...
Page 40 Any new or previously read messages that were not deleted will appear here for your review. You can delete messages from this interface by checking the box of the message and then select Delete. Once deleted, the message cannot be recovered. ©2024 Sonim Technologies V1.0...
Page 41 IPV4 and MAC addresses. Check the box to BLOCK the device from accessing your H500. Here you can also see a list of blocked devices. To unblock a device, check the Unblock box. ©2024 Sonim Technologies V1.0...
Page 42: Software Update
Settings Settings provides access to several useful tasks: Software Update You can see your current version of software and hardware as well as check for updates. ©2024 Sonim Technologies V1.0...
Page 43 You can remotely reboot your device or reset it to factory default settings. From the Home screen, click Settings > Restore and Restart. Click Restart to restart the device or click Reset Factory Defaults to restore the original factory settings to the device. ©2024 Sonim Technologies V1.0...
Page 44: Admin Settings
Admin Settings You can modify/change all the Sonim Spot H500 Mobile Hotspot settings. From the Home screen, click Settings > Admin Settings Modify your Username and/or Password for the web user interface, if desired. Click Apply to ensure the changes take effect.
Page 45: Device Settings
USB tethering can be enabled /disabled from this page. From the Home screen, click Settings > Device Settings Enable/disable the ability of the Mobile Hotspot to support tethered devices. Click Save Changes to ensure the changes take effect. ©2024 Sonim Technologies V1.0...
Page 46 (NMEA*) stream to a Windows computer. This can be used when running an app that is capable of utilizing a NMEA GPS stream (such as an enterprise application). To utilize GPS over Wi-Fi, a driver must be installed on the computer. *NMEA: National Marine Electronics Association ©2024 Sonim Technologies V1.0...
Page 47 H500 when no battery is inserted into the device. This is useful if you expect to use the device for an extended period while plugged in. This will help extend the life of your battery. ©2024 Sonim Technologies V1.0...
Page 48 About In the About screen, you can view the Internet Status, Network and Device information tabs and relevant information about your H500. ©2024 Sonim Technologies V1.0...
Page 49: Advanced Settings
Advanced Settings Warning! Making changes to Advanced Settings can cause the device to stop operating properly. Only make changes to these settings if you understand the impact to the device. ©2024 Sonim Technologies V1.0...
Page 50: Manual Dns
From the Home screen, click Settings> Advanced Settings > Manual DNS. Modify the DNS address as required and apply to filter. Click Save Changes to ensure the changes take effect. ©2024 Sonim Technologies V1.0...
Page 51: Subscriber Identity Module (Sim)
2. Enter your device’s default PIN to enable SIM PIN security. NOTE: Contact your service provider for the default PIN. Only your service provider has this information. 3. Click Save Changes to ensure the changes take effect. ©2024 Sonim Technologies V1.0...
Page 52 From the Home screen, click Settings> Advanced Settings > Firewall. Enable/disable the key firewall settings. Click Save Changes to ensure the changes take effect. NOTE: Firewall settings should be changed with caution as it may leave the device vulnerable to unauthorized access. ©2024 Sonim Technologies V1.0...
Page 53: Mac Filter
MAC address filtering. From the Home screen, click Settings > Advanced Settings > MAC Filter. Enable/disable the ability to add devices to your Whitelist or Blacklist settings. Click Save Changes to ensure the changes take effect. ©2024 Sonim Technologies V1.0...
Page 54 2. Enable/disable the IP address network packets that need to be filtered. 3. Click Save Changes to ensure the changes take effect. NOTE: The IP address filtering must be configured in the Firewall before it can be utilized for Blacklisted or Whitelisted devices. ©2024 Sonim Technologies V1.0...
Page 55: Port Filter
Mobile Hotspot to connect to the Internet. From the Home screen, click Settings > Advanced Settings > Port Filter. Define the type of ports required. Click Save Changes to ensure the changes take effect. ©2024 Sonim Technologies V1.0...
Page 56: Port Forwarding
From the Home screen, click Settings > Advanced Settings > Port Forwarding. Manage/customize your IP address to send and receive to the LAN side and the internet side. Click Save Changes to ensure the changes take effect. ©2024 Sonim Technologies V1.0...
Page 57 LAN devices through this WAN interface. From the Home screen, click Settings > Advanced Settings > DMZ Settings. Click enable to add the desired IP address to manage the DMZ settings. Click Save Changes to ensure the changes take effect. ©2024 Sonim Technologies V1.0...
Page 58: Vpn Passthrough
From the Home screen, click Settings > Advanced Settings > VPN passthrough. Click enable to add the desired IP address to manage the DMZ settings. Click Save Changes to ensure the changes take effect. ©2024 Sonim Technologies V1.0...
Page 59: Product Specifications
Product specifications General Name Sonim Spot H500 5G Mobile Hotspot Model H500B Approvals FCC (US) IC (Canada) Weight 306g, 10.6oz 4FF removable Dimension 115x100x22.7mm, 4.53”x3.94”x0.89” Connectivity 3G/4G/5G Wireless Network Wi-Fi 6 (802.11 a/b/g/n/ac/ax)* (Wi-Fi mode) *dual concurrent Location services GPS L1 & L5 / NMEA 2000 /...
Page 60: Wireless Communication
SONIM® or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the Mobile Hotspot device or failure of the Sonim Spot H500 5G Mobile Hotspot device to send or receive such data.
Page 61: Safety Hazards
(such as propane or butane), • areas where the air contains chemicals or particles, such as grain, dust, or metal powders, and any other area where you would generally be advised to turn off our vehicle engine. ©2024 Sonim Technologies V1.0...
Page 62 Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. Restart your Mobile Hotspot devices if the software is not operational after an ESD occurrence. ©2024 Sonim Technologies V1.0...
Page 63 RF exposure guidelines. SAR information on this model mobile hotspot is on file with the FCC and can be found under the Display Grant section of https://www.fcc.gov/oet/fccid after searching on Grantee Code: WYP and Product Code: H500B. ©2024 Sonim Technologies V1.0...
Page 64: Fcc Statement
• Consult the dealer or an experienced radio/TV technician for help. Sonim or the manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to the product. Such changes could void the user’s authority to operate the equipment.
Page 65 The display settings are located in Settings > Display. BATTERY USAGE Your Sonim Spot H500 mobile hotspot comes with a removable battery. For any battery related questions, please contact the Sonim Customer Experience Center at 1-833-697-6646 (1-833-MY-SONIM) or email us at support@ sonimtech.com.
Page 66 30 seconds (which is the factory default). You have options to set the Screen Timeout to 30 seconds, or 1, 5 or 10 minutes. The longer the Screen Timeout is set, the shorter your battery life will typically be. Managing Sleep Mode. ©2024 Sonim Technologies V1.0...
Page 67 -20°C and +55°C (-4°F and 131°F). A device with a hot or cold battery may not work temporarily, even when the battery is fully charged. Battery performance is particularly limited in temperatures well below freezing. ©2024 Sonim Technologies V1.0...
Page 68 If you use a climate-controlled storage location, set the temperature to 50° to 64° F (10° - 18°Celsius) and keep the relative humidity between 40% - 50% Recharge the battery once every 6 months, using the original Sonim wall charger and charging cable...
Page 69: Basic Troubleshooting & Faq
On the touchscreen, tap Wi-Fi Info in order to check the SSID and password of your mobile hotspot. On the Admin web UI, go to http://sonim.mobilehotspot. Login and go to Status page and your SSID and passwords will be listed on the left-hand side under Wi-Fi.
Page 70 Sonim is not able to provide unlock codes. Can I use my device in another country? Sonim mobile hotspots will work in other countries IF your rate plan with your mobile operator allows international roaming. Please contact your mobile operator to confirm your account is properly set up to allow international roaming.

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