J5create JCD543P Troubleshooting

Before troubleshooting
Ensure the dock connects directly to a USB port on the laptop (not through any other adapters/converters).
PD Charging issue: When some of the ports are not working, or the dock is not charging the laptop
1. Ensure the JUP2290 100W PD power adapter connects to the dock, then connects the dock to a USB port
on the laptop (not connecting the power adapter directly to the laptop)
2. Remove DC power adapter from the laptop (if applicable)
Ethernet issue: When Ethernet drops out after running Teams call for a while
Follow the instructions in the link below and update firmware to 1.0.6.
https://drive.google.com/drive/folders/11CuAzDdjNU4vcFfferaf9czepoGWThZa?usp=drive_link
Display issue: When HDMI/DisplayPort/VGA ports are not working
1. See image below and identify the port that is not working is using DP Alt-mode or USB Driver Graphics.
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DP Alt-mode port: ensure your laptop supports DP Alt-mode.
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USB Driver Graphics port: ensure the driver is installed correctly.
DP Alt-mode
2. If the issue persists, try following steps:
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Ensure the video cable is connected directly from the dock to the monitor (not through any other
adapters/converters).
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Ensure the monitor is powered on
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Ensure the monitor is functioning properly
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Ensure the monitor is selected to the correct input source, i.e., HDMI, DP, VGA
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Cross-test the dock with another monitor (if possible)
JCD543P Troubleshooting
USB Driver Graphics