Oki C931 Maintenance Manual
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Oki C931 Maintenance Manual

Oki C931 Maintenance Manual

Option fiery xf server
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C931 / C942
Option Fiery XF Server
Maintenance Manual
(Disassembly)
062513A

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Summary of Contents for Oki C931

  • Page 1 C931 / C942 Option Fiery XF Server Maintenance Manual (Disassembly) 062513A...
  • Page 2 Copyright Information Copyright © 2013 by Oki Data. All Rights Reserved Disclaimer Every effort has been made to ensure that the information in this document is complete, accurate, and up-to­ date. The manufacturer assumes no responsibility for the results of errors beyond its control. The manufacturer also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this guide will not affect the applicability of the information in it.

  • Page 3: Disassembly/Reassembly Procedures

    Oki Data CONFIDENTIAL Introduction Warnings This Manual uses the following warnings to prevent injury to maintenance personnel and damage to customer property. “Danger” indicates the imminent danger of death or serious injury if not used (or conducted) properly. “Warning” indicates the possibility of death or serious injury if not used (or conducted) properly.

  • Page 4: Names Of Parts

    Oki Data CONFIDENTIAL Names of parts 0000 1. Front of personal computer (Actual unit may differ from the above illustration depending on model and conditions) Power button Headphone jack Used to turn on the power to the PC and put it in power saving mode.
  • Page 5 Oki Data CONFIDENTIAL 2. Rear side of the PC (Actual unit may differ from the above illustration depending on model and conditions) 1. Main switch 3. Inlet Switches the PC’s power on or off. Used to attach the power cable that came with Switch status the PC.
  • Page 6 Oki Data CONFIDENTIAL (Actual unit may differ from the above illustration depending on model and conditions) Serial connector USB connectors Connect or disconenct a serial device after first The upper four conenctors are USB turning off the power to the PC.
  • Page 7 Oki Data CONFIDENTIAL 3. Inside the PC (Actual unit may differ from the above illustration depending on model and conditions) 1. PCI card slot Use this slot to attach various expansion cards to expand the PC’s functions. 2. Power supply unit 3.
  • Page 8 Oki Data CONFIDENTIAL 4. Main board (Actual unit may differ from the above illustration depending on model and conditions) 1. Power connector 2. CPU fan connector 3. CPU socket The PC’s CPU is mounted in this socket. Maintenance parts installed in the CPU socket are the CPU and the heat sink.

  • Page 9: List Of Maintenance Parts

    Oki Data CONFIDENTIAL List of maintenance parts 0001 Parts specifications are subject to change, addition, or removal without notice. Check specifications before ordering parts. Part name Common name Part specification Comments MB-main board-ASY Main board ASY CP583532-XX-OKI M/B+CPU(Corei7-3770)+H/S( heat sink)

  • Page 10: Removal Steps

    Oki Data CONFIDENTIAL Replacing the upper cover and dust filter 0002 * Minimum work time: approx. 5 min. Conduct this task after first turning off the power to the equipment and removing the power cable and connector cables. Failure to do so could lead to electric shock, fire, or damage.

  • Page 11: Installation Steps

    Oki Data CONFIDENTIAL Installation steps (1) Affix the dust filter to the air intake vents on the inside of the upper cover. (Fig. 3) (Fig. 4) Note: Cautions on affixing the dust filter 1) Check the direction of installation. • The double-sided tape is on the front-cover side.

  • Page 12: Replacing Memory

    Oki Data CONFIDENTIAL Replacing memory 0003 * Minimum work time: approx. 10 min. (not including testing time) Conduct this task after first turning off the power to the equipment and removing the power cable and connector cables. Failure to do so could lead to electric shock, fire, or damage.
  • Page 13 Oki Data CONFIDENTIAL (2) Install the upper cover. (0002) Note: Check the memory capacity, including the number of installed slots, in the BIOS. Also, make sure there is no looseness or play in the memory when installing it. Memory slot combinations...
  • Page 14 Oki Data CONFIDENTIAL Replacing the slot board 0004 * Minimum work time: approx. 15 min. (not including testing time) Conduct this task after first turning off the power to the equipment and removing the power cable and connector cables. Failure to do so could lead to electric shock, fire, or damage.
  • Page 15 Oki Data CONFIDENTIAL Installation steps (1) Attach the two screws to install the slot board. (Fig. 2) (2) Attach the entire slot board and tray to the unit. Note: Take care to ensure the slot board hardware and lower cover assembly fit together.
  • Page 16 Oki Data CONFIDENTIAL Replacing the ODD (e.g., DVD) and ODD cable 0005 * Minimum work time: approx. 15 min. (not including testing time) Conduct this task after first turning off the power to the equipment and removing the power cable and connector cables. Failure to do so could lead to electric shock, fire, or damage.
  • Page 17 Oki Data CONFIDENTIAL Fig. 1 Fig. 2 Fig. 3 45592302TH Rev.1...
  • Page 18 Oki Data CONFIDENTIAL Installation steps Note: When installing the drive, install it flush against the rear of the unit and keep it in place using the screws. (Fig. 4) Fig. 4 Note: When installing the drive, install it flush against the rear of the unit and keep it in place using the screws.
  • Page 19 Oki Data CONFIDENTIAL (1) Insert the ODD (thick drive) into the drive unit and mount it in place using two screws. (2) Connect the ODD’s ODD cable and power cable. (3) Put the driver unit’s stopper in place and store the drive unit inside the main unit (following the instructions on the warning label).
  • Page 20 Oki Data CONFIDENTIAL Replacing the HDD and HDD cable 0006 * Minimum work time: approx. 15 min. (not including testing time) Conduct this task after first turning off the power to the equipment and removing the power cable and connector cables. Failure to do so could lead to electric shock, fire, or damage.
  • Page 21 Oki Data CONFIDENTIAL Fig. 1 (5) Remove the HDD and its hardware by removing the four screws to the left and right of the HDD tray. (Fig. 2) (6) Remove the HDD by removing the four screws at the base of the hardware. (Fig. 3) Fig.
  • Page 22 Oki Data CONFIDENTIAL Installation steps Note: Connect the HDD cable to the SATA0 (black) connector on the main board. Note: Store the extra length of the HDD cable in front of the power supply unit. (Fig. 4) (1) Attach the HDD to the hardware with four screws. (Fig. 3) (2) Attach the HDD and its hardware to the HDD tray with four screws.
  • Page 23 Oki Data CONFIDENTIAL Replacing the SW/LED cables 0007 * Minimum work time: approx. 15 min. (not including testing time) Conduct this task after first turning off the power to the equipment and removing the power cable and connector cables. Failure to do so could lead to electric shock, fire, or damage.
  • Page 24 Oki Data CONFIDENTIAL Fig. 2 Installation steps (1) Place the LEDs in their holders, from the side of the equipment. (2) Pull the switch out from the mounting hole and place it in the holder. (3) Connect the SW/LED cable connectors to the main board and place the cables in the holder.

  • Page 25: Replacing The Power Supply Unit

    Oki Data CONFIDENTIAL Replacing the power supply unit 0008 * Minimum work time: approx. 15 min. (not including testing time) Conduct this task after first turning off the power to the equipment and removing the power cable and connector cables. Failure to do so could lead to electric shock, fire, or damage.
  • Page 26 Oki Data CONFIDENTIAL Installation steps Note: First connect the power supply’s 4PIN cable, and then connect the 24PIN cable last. Note: Pass the power supply’s 4PIN cable above the SW/LED cable. (Fig. 3) (1) Set the power supply unit in the housing.

  • Page 27: Replacing The Cpu Fan

    Oki Data CONFIDENTIAL Replacing the CPU fan 0009 [Edition] 001 * Minimum work time: approx. 10 min. (not including testing time) Conduct this task after first turning off the power to the equipment and removing the power cable and connector cables. Failure to do so could lead to electric shock, fire, or damage.
  • Page 28 Oki Data CONFIDENTIAL Fig. 3: CPU fan (with duct attached) Installation steps (1) CPU fan (with duct attached) (Fig. 3) (2) Set the CPU fan (with duct attached) in place aligned with the tabs on the heat sink hardware. (Fig. 4) Fig.
  • Page 29 Oki Data CONFIDENTIAL (3) Connect the CPU fan’s connector and fix it in place using the levers. Note: Attach the CPU cable wrapped together with the SW/LED cable. (Fig. 1) (4) Attach the upper cover. (0002) 45592302TH Rev.1...
  • Page 30 Oki Data CONFIDENTIAL Replacing the main board assembly 0010 [Edition] 001 * Minimum work time: approx. 25 min. (not including testing time) Conduct this task after first turning off the power to the equipment and removing the power cable and connector cables. Failure to do so could lead to electric shock, fire, or damage.
  • Page 31 Oki Data CONFIDENTIAL Removal steps (1) Remove the upper cover. (0002) (2) Remove the memory. (0003) (3) Remove the slot card part. (0004) (4) Remove the drive unit. (0005) (5) Remove the CPU fan. (0009) (6) Remove all the cables connected to the main board assembly. See Fig. 1 for the layout and names of connectors.
  • Page 32 Oki Data CONFIDENTIAL Installation steps Note: Store the extra length of the HDD and ODD cables in front of the power supply unit. (1) Insert the main board’s metal tray from the rear side of the equipment and fix it in place with the screw.

  • Page 33: Replacing The Lithium Battery

    Oki Data CONFIDENTIAL Replacing the lithium battery 0011 * Minimum work time: approx. 15 min. Conduct this task after first turning off the power to the equipment and removing the power cable and connector cables. Failure to do so could lead to electric shock, fire, or damage.

  • Page 34: Cmos Clear

    Oki Data CONFIDENTIAL CMOS Clear 0012 * Minimum work time: approx. 10 min. (not including test time etc.) Conduct this task after first turning off the power to the equipment and removing the power cable and connector cables. Failure to do so could lead to electric shock, fire, or damage.
  • Page 35 Oki Data CONFIDENTIAL References (REF) BIOS setup (0100) • BIOS settings (0101) • Info menu (0102) • System menu (0103) • Advanced menu (0104) • Power menu (0105) • Security (0106) • (0107) • 45592302TH Rev.1...

  • Page 36: Starting The Bios Setup

    (1) Complete the tasks for which the PC is used, and turn off its power. As necessary, save data in use. (2) Turn on the power to the equipment while pressing the F2 key. (3) When the BIOS setup screen is displayed after the OKI logo, stop pressing the F2 key. (4) Configure the BIOS setup as needed.

  • Page 37: Bios Settings

    Oki Data CONFIDENTIAL BIOS settings 0101 [Edition] 001 List of BIOS menus The BIOS setup utility is split into the following menus by configuration items. Menu Settings Description Info Menu displaying BIOS setup and PC data (0102) System Menu for configuring date, time, drives, etc.
  • Page 38 Oki Data CONFIDENTIAL Info menu 0102 Info menu The Info menu displays information concerning the BIOS setup and the PC itself. These settings cannot be changed. Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. Info System Advanced Power Security...
  • Page 39 Oki Data CONFIDENTIAL Item Content Notes Product Name Displays the equipment’s model name After M/B replacement: “None” Displays the BTO configuration as an ID no. Not displayed after M/B Configuration ID Not displayed if none loaded replacement Serial Number Displays the equipment’s serial no.

  • Page 40: System Menu

    Oki Data CONFIDENTIAL System menu 0103 [Edition] 001 Content of the System menu Each setting is described below. UUID Info System Advnced Power Security Exit System Time: [hh:mm:ss] System Date: [mm/dd/yyyy] Language: [English (US)] Drive0 [xxxxxxxxxxxxxxxxxx] Drive1 [xxxxxxxxxxxxxxxxxx] Drive4 [xxxxxxxxxxxxxxxxxx] Version x.xx.xxxx.
  • Page 41 Oki Data CONFIDENTIAL Drive0 Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. System Power 情報 詳細 セキュリティ 終了 Drive0 Drive0: [Enabled] Type: Hard Disk Model: xxxxxxxxxxxxxxxxxxxxxx Capacity: xxxxx GB (xxx,xxx,xxx,xxx,xxx byte) Version x.xx.xxxx. Copyright (C) 2011 American Megatrends, Inc.
  • Page 42 Oki Data CONFIDENTIAL Drive4 Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. System Power 情報 詳細 セキュリティ 終了 Drive4 Drive4: [Enabled] Silent Mode: [Performance] Type: CD/DVD Model: xxxxxxxxxxxxxxxxxxxxxx Version x.xx.xxxx. Copyright (C) 2011 American Megatrends, Inc. Item Initial value or display...

  • Page 43: Advanced Menu

    Oki Data CONFIDENTIAL Advanced menu 0104 Content of the Advanced menu Each setting is described below. Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. Info System Advanced Power Security Exit Boot Device Priority  H ard Disk Drives Priority ...
  • Page 44 Oki Data CONFIDENTIAL Item Content or initial value Notes Boot Device Priority Uses a submenu to set Move the cursor to this item and press the Enter priority of boot devices key to display the submenu screen. Removable Drives Uses a submenu to set...
  • Page 45 Oki Data CONFIDENTIAL Boot Device Priority Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. Advanced Power 情報 システム セキュリティ 終了 Boot Device Priority 1. Drive: [CD/DVD Drives] 2. Drive: [! Removable Drives] 3. Drive: [Hard Disk Drives] 4. Drive: [Network Boot] Version x.xx.xxxx.
  • Page 46 Oki Data CONFIDENTIAL Removable Drives Priority Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. Advanced Power 情報 システム セキュリティ 終了 Removable Drives Priority 1. Drive: [xxxxxxxxxxxxxxxx] Version x.xx.xxxx. Copyright (C) 2011 American Megatrends, Inc. Item Content Notes Removable Drives 1.Drive[xxxxxxxxxxxxxxxx]...
  • Page 47 Oki Data CONFIDENTIAL CD/DVD Drives Priority Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. Advnced Power 情報 システム セキュリティ 終了 CD/DVD Drives Priority 1. Drive: [xxxxxxxxxxxxxxxx] Version x.xx.xxxx. Copyright (C) 2011 American Megatrends, Inc. Item Content Notes CD/DVD Drives Priority 1.Drive[xxxxxxxxxxxxxxxx]...
  • Page 48 Oki Data CONFIDENTIAL Serial Port Configurations Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. Advanced Power 情報 システム セキュリティ 終了 Serial Port Configurations Serial Port: [Enabled] Base I/O, Interrupt: [3F8/IRQ 4] Version x.xx.xxxx. Copyright (C) 2011 American Megatrends, Inc.
  • Page 49 Oki Data CONFIDENTIAL Parallel Port Configurations Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. Advanced Power 情報 システム セキュリティ 終了 Parallel Port Configurations Parallel Port: [Enabled] Mode: [Bi-directional] Base I/O, Interrupt: [378/IRQ 7] Version x.xx.xxxx. Copyright (C) 2011 American Megatrends, Inc.
  • Page 50 Oki Data CONFIDENTIAL Event Logging Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. Advanced Power 情報 システム セキュリティ 終了 Event Logging Event Log Capacity: Space Available Event Log Validity: Valid View Event Log [Enter] Clear All Event Logs [Enter]...
  • Page 51 Oki Data CONFIDENTIAL Power 0105 Content of the Power menu Each setting is described below. POWER Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. Info System Advanced Power Security Exit Deep Sleep: [Enabled in S4-S5] AC Power Recovery: [Disabled]...
  • Page 52 Oki Data CONFIDENTIAL Security 0106 Security content Each setting is described below. Security Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. Info System Advanced Power Security Exit Supervisor Password Is: Clear User Password Is: Clear Set Supervisor Password [Enter]...
  • Page 53 Oki Data CONFIDENTIAL Security Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. Power Security 情報 システム 詳細 終了 Hard Disk Security Drive0 Password Is: Clear Drive1 Password Is: Not Available Drive4 Password Is: Not Available Set Drive0 Password [Enter]...
  • Page 54 Oki Data CONFIDENTIAL Exit 0107 Exit menu Use this menu for tasks such as saving and loading settings or exiting the BIOS setup utility. Exit Aptio Setup Utility –Copyright (C) 2011 American Megatrends, Inc. Info System Advanced Power Security Exit Exit Saving Changes Save &...

  • Page 55: Troubleshooting

    Oki Data CONFIDENTIAL Troubleshooting Trouble during startup and shutdown 1-1 Power does not turn on • Is the power cable connected? • Is the main switch on the back of the PC main unit turned on? • Is voltage supplied to the power outlet? •...

  • Page 56: Message Displayed

    Oki Data CONFIDENTIAL 1-3 Message displayed • Sometimes a message will be displayed on screen during the self diagnostics (POST) after turning on the power. Message Explanation Boot Failure This message is displayed when no OS has been found. It also...
  • Page 57 Oki Data CONFIDENTIAL Message Explanation Press F1 to resume This message is displayed prior to booting the OS when an error Press F2 to Run Setup has occurred during POST. Press the F1 key to start booting the OS. Press the F2 key to run the BIOS setup utility and change the settings.
  • Page 58 Oki Data CONFIDENTIAL 1-4 Nothing displayed on screen • Is the power lamp lit? Press the power button to start up the PC. • Check the following items related to the display. - Are any of the display cable connector’s pins damaged? - Are the displays’...
  • Page 59 Oki Data CONFIDENTIAL Hardware-related trouble BIOS 2-1 Forgotten BIOS password • If you forget the supervisor password, you will not be able to change the settings or disable the password. If you forget the hard disk password, you will not be able to use the password or to disable its security features.

  • Page 60: Diagnostic Program

    1) Turn on the power to the PC while keeping the F12 key on the keyboard pressed. 2) When the boot menu is displayed after the OKI logo, release the F12 key. 3) Use the up and down cursor arrow keys to choose <Diagnostic Program> and then press the Enter key.
  • Page 61 Oki Data CONFIDENTIAL 4) The message “Do you want to run Diagnostic Program?” will be displayed. Press the “Y” key. [English: Do you want to run Diagnostic Program?] The hardware diagnosis will start. 45592302TH Rev.1...
  • Page 62 Oki Data CONFIDENTIAL 5) After the hardware diagnosis is complete, the results of the diagnosis will be displayed. (1) The equipment’s F model name* (2) The equipment’s serial number* (3) The configuration number will be displayed only when the equipment supports it.* (4) Memory capacity (5) List of installed hard disks.
  • Page 63 Oki Data CONFIDENTIAL Monitor error codes Individual diagnostic results can be determined by the first three digits of the error code. The first three digits of error codes output by this monitor are 001. The details of this monitor’s error codes are shown below.
  • Page 64 Oki Data CONFIDENTIAL CPU diagnostic error codes Error code Meaning Response 101-1-1001 Unsupported CPU 101-1-1002 Failed to start second or later CPU(AP) 101-1-1003 Error in APIC DESCRIPTION information 101-1-1004 EAX register comparison error 101-1-1005 EBX register comparison error 101-1-1006 ECX register comparison error...
  • Page 65 Oki Data CONFIDENTIAL HDD diagnostic error codes Error code Meaning Response 104-1-1001 No HDD subject to diagnostics is Check that the HDD is properly connected to the main connected. unit. 104-1-1002 Failed to obtain protocol to access HDD. Check that the HDD is properly connected to the main unit, and then try the diagnostics again.

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