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Summary of Contents for Sennheiser Sonite R
- Page 1 Sonite R User guide Sennheiser Sonite R Sennheiser Sonite R Demo Sennheiser Sonite R Loaner Sennheiser S Charger R...
- Page 2 This user guide is valid for: Wireless hearing aids Sennheiser Sonite R Sennheiser Sonite R Demo Sennheiser Sonite R Loaner Charging accessory Sennheiser S Charger R Note that instructions for the activity tracking functions can be found in the Easy Line Remote™...
- Page 3 Please also read safety information regarding handling rechargeable hearing aids (chapter 24). Hearing aid models Earpieces Sennheiser Sonite R Dome Sennheiser Sonite R Demo SlimTip Sennheiser Sonite R Loaner cShell Charging accessory Sennheiser S Charger R Sonite R...
- Page 4 These premium products are the result of decades of research and expertise, and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure. Please read the user guide carefully to make sure that you understand and get the most out of your hearing aids.
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Page 5: Table Of Contents
10. Touch Control ............. 24 11. Connectivity overview ........25 12. Initial pairing ............26 13. Phone calls ............28 14. Flight mode ............33 15. Rebooting your hearing aid ......36 16. Easy Line Remote™ app overview ....37 Sonite R... - Page 6 18. Care and maintenance ........41 19. Exchanging the earwax protection ....44 20. Service and warranty ........49 21. Compliance information ........51 22. Information and description of symbols ..60 23.Troubleshooting ..........65 24. Important safety information ......70 Sonite R...
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Page 7: Quick Guide
When fully charged the indicator light will be constantly on i.e. solid green light. Left & right hearing aid markings Blue marking for Red marking for left hearing aid. right hearing aid. Sonite R... - Page 8 If paired with a Bluetooth® enabled device, multiple functions can be accessed using Touch Control, please refer to chapter 10. This is also indicated in your individual instructions. To use Touch Control, tap the top of your ear twice. Sonite R...
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Page 9: Parts Of The Hearing Aid And Charger
You can identify your personal models by: checking “Your hearing aid and charger details” • on page 3. comparing your earpieces, hearing aid and • charger with the following models. Possible earpieces Dome SlimTip cShell Sonite R... - Page 10 Sennheiser Sonite R Sennheiser Sonite R Demo Sennheiser Sonite R Loaner Multi-function button with built-in indicator light Speaker (without earpiece attached) Anchor (optional) Tube 10 | Sonite R...
- Page 11 Sennheiser S Charger R Charger case lid Cavity for earpieces Hearing aid charging slots with left/right indicators Sonite R | 11...
- Page 12 USB-C connection to external power supply External power supply Power supply USB cable (< 3 m) 12 | Sonite R...
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Page 13: Preparing The Charger
Plug the smaller end into the USB port on the charger. Plug the power supply into a power outlet. The indicator light around the USB port will light up green when the charger is connected to the power outlet. Sonite R | 13... - Page 14 100-240 VAC, 50/60 Hz, voltage current 0.25 A Power supply output 5 VDC +/-5%, current 1 A voltage Charger input voltage 5 VDC +/-5%, current 250 USB cable 5 V min. 1 A, USB-A to speciications USB-C, maximum length 14 | Sonite R...
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Page 15: Charging The Hearing Aids
3 hours. The hearing aid must be dry before charging, see chapter 17. Please ensure to charge and use the hearing aid within operating temperature range: +5 to +40 °Celsius (+41 to +104 °Fahrenheit). Sonite R | 15... - Page 16 Make sure the left and right hearing aid markings match the left (blue), right (red) indicators next to the charging slots. The hearing aids will automatically switch off once inserted into the charger. 16 | Sonite R...
- Page 17 3 hours to charge the hearing aids. The charger lid can be closed while charging. Charging times Indicator Charging Approximate light state charging times 0 – 10% 30 min (30%) 11 – 80% 60 min (50%) 90 min (80%) 81 – 99% 100% Sonite R | 17...
- Page 18 Turn off your hearing aid before inserting it in the disconnected charger to store it. Do not hold the tubes to remove the hearing aids from the charger as this can damage the tubes. 18 | Sonite R...
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Page 19: Left And Right Hearing Aid Markings
There is a red or blue marking on the back of the hearing aid and on the speaker. This will tell you if it is a left or a right hearing aid. Blue marking Red marking left hearing aid. right hearing aid. Sonite R | 19... -
Page 20: Putting On The Hearing Aid
Place the hearing aid behind your ear. Insert the earpiece into your ear canal. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid. 20 | Sonite R... -
Page 21: Removing The Hearing Aid
7. Removing the hearing aid Pull on the bend of the tube and remove the hearing aid from behind the ear. Sonite R | 21... -
Page 22: Multi-Function Button
If the hearing aid is paired with a Bluetooth® enabled phone, a short press on the upper or the lower part of the button will accept an incoming call and a long press will reject an incoming call – refer to chapter 13. 22 | Sonite R... -
Page 23: On/Off
Blinking green Hearing aid is switching on Solid red for 2 seconds Hearing aid is switching off When you switch on the hearing aid you might hear a start-up melody. Sonite R | 23... -
Page 24: Touch Control
Touch Control, e.g. accept/end phone call, pause/ resume streaming, start/stop voice assistant. This is indicated in your individual “Hearing aid instructions”. To use Touch Control, tap the top of your ear twice. 24 | Sonite R... -
Page 25: Connectivity Overview
Bluetooth® enabled device, e.g. cell phone TV Connector connected to TV* * The TV Connector can be connected to any audio source such as a TV, PC or hi-i system. Sonite R | 25... -
Page 26: Initial Pairing
On your device (e.g. a phone), ensure that Bluetooth® wireless technology is enabled and search for Bluetooth® enabled devices in the connectivity setting menu. Switch on both hearing aids. You now have 3 minutes to pair your hearing aids with your device. 26 | Sonite R... - Page 27 The connection will be maintained as long as the device remains ON and within range. Your hearing aid can be connected to up to two devices and paired to up to eight devices. Sonite R | 27...
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Page 28: Phone Calls
Phone calls are “hands free”, this means your voice is picked up by the hearing aid’s microphones and transmitted back to the phone. Your voice 28 | Sonite R... - Page 29 13.1 Making a call Enter the phone number and press the dial button. You will hear the dialing tone through your hearing aids. Your voice is picked up by the hearing aid microphones and transmitted to the phone. Sonite R | 29...
- Page 30 (less than 2 seconds) or directly on your phone. short press < 2 sec tap ear twice 30 | Sonite R...
- Page 31 (more than 2 seconds) or directly on your phone. The phone call can also be ended by tapping the top of your ear twice. long press > 2 sec tap ear twice Sonite R | 31...
- Page 32 An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec 32 | Sonite R...
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Page 33: Flight Mode
Entering light mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. 14.1 Enter flight mode To disable the wireless function and enter light mode in each hearing aid: Sonite R | 33... - Page 34 7 seconds, until the indicator light is solid orange, then release the button. The solid orange light indicates the hearing aid is in light mode. In light mode, your hearing aid cannot connect directly to your phone. 34 | Sonite R...
- Page 35 14.2 Exit flight mode To enable the wireless function and exit light mode in each hearing aid: Switch the hearing aid off and then on again - refer to chapter 9. Sonite R | 35...
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Page 36: Rebooting Your Hearing Aid
15 seconds. Place the hearing aid in the power-connected charger and wait until the indicator light blinks green. This can take up to 30 seconds. The hearing aid is now ready to use. 36 | Sonite R... -
Page 37: Easy Line Remote™ App Overview
Apple Inc., registered in the U.S. and other countries. IOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its afi liates in the United States and certain other countries. Android™ is a trademark of Google LLC. Sonite R | 37... -
Page 38: Environmental Conditions
Please ensure to use, charge, transport and store the hearing aids and the charger according to the following conditions: Sennheiser Sonite R Charging Transport Storage Temperature +5 to +40° C +5 to +40°... - Page 39 Sennheiser S Charger R Transport Storage Temperature +5 to +40° C -20 to +60° C -20 to +60° C Maximum (41 to 104° F) (-4 to 140° F) (-4 to 140° F) range +7 to +32° C 0 to +20° C 0 to +20°...
- Page 40 Please ensure to charge the hearing aids regularly during long-term storage. If the device has been subject to storage and transport conditions outside of the recommended use conditions, wait 15 minutes before starting the device. 40 | Sonite R...
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Page 41: Care And Maintenance
Please use the following speciications as a guideline. For further information regarding product safety, see chapter 24.2. Sonite R | 41... - Page 42 After exposure to water, sweat or dust, the hearing aid is cleaned and dried. • The hearing aid is used and maintained as described in this user guide. Always make sure that the hearing aids and charger are dry and clean before charging. 42 | Sonite R...
- Page 43 Chargers: Remove dust or dirt from the charger inserts with a lint-free cloth. Always make sure that the charger is disconnected from the power mains before cleaning. Sonite R | 43...
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Page 44: Exchanging The Earwax Protection
The earwax protection should be replaced every four to eight weeks. 19.1 Removing the earpiece from the speaker Remove the earpiece from the speaker by holding the speaker in one hand and the earpiece in the other. 44 | Sonite R... - Page 45 Gently pull off the earpiece to remove. Clean the speaker with a lint-free cloth. Sonite R | 45...
- Page 46 The shaft of the holder should touch the rim of the earwax protector. Carefully pull and remove the earwax protector straight out of the speaker. Do not twist the earwax protector when removing. 46 | Sonite R...
- Page 47 Pull the tool straight out. The new earwax protector will remain in place. Now attach your earpiece to the speaker. Sonite R | 47...
- Page 48 19.3 Attaching the earpiece to the speaker Hold the speaker in one hand and the earpiece in the other. Slide the earpiece over the speaker sound outlet. The speaker and the earpiece should it perfectly together. 48 | Sonite R...
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Page 49: Service And Warranty
The warranty only comes into force if a proof of purchase is shown. The international warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods. Sonite R | 49... - Page 50 This warranty does not include any services performed by a hearing care professional in their ofice. Serial numbers Hearing aid left side: Hearing aid right side: Charger: Date of purchase: Authorized hearing care professional (stamp/signature): 50 | Sonite R...
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Page 51: Compliance Information
(RSM) and Australian Communications and Media Authority (ACMA) regulatory arrangements for the legal sale in New Zealand and Australia. The compliance label R-NZ is for radio products supplied in the New Zealand market under conformity level A1. Sonite R | 51... - Page 52 The wireless models listed on page 2 are certiied under: Sennheiser Sonite R Sennheiser Sonite R Demo Sennheiser Sonite R Loaner FCC ID: KWC-MRP Canada 2262A-MRP 52 | Sonite R...
- Page 53 Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, Sonite R | 53...
- Page 54 • Consult the dealer or an experienced radio/ TV technician for help. Charger • Please keep at least 20 cm separation distance between the charger and the human body during operation. 54 | Sonite R...
- Page 55 Radio information of your wireless hearing aid Antenna type Resonant loop antenna Operation frequency 2.4 GHz – 2.48 GHz Modulation GFSK, Pi/4 DPSK, GMSK Radiated power < 2.5 mW Bluetooth® Range ~1 m Bluetooth® 4.2 Dual-Mode Proiles supported HFP (Hands-free proile), A2DP Sonite R | 55...
- Page 56 The device is suitable for use in domestic establishment and in establishment directly connected to RF emissions Class B a low voltage power supply network CISPR 11 which supplies buildings used for domestic purposes. 56 | Sonite R...
- Page 57 +/- 8 kV, +/- 15 kV air Radiated RF 10 V/m 80 MHz – 2.7 GHz 10 V/m 80 MHz – 2.7 Electromagnetic 80% AM at 1 kHz Field Immunity 80% AM at 1 kHz Test IEC 61000-4-3 Sonite R | 57...
- Page 58 28 V/m; 810, 870, 930 MHz; Pulse 930 MHz; modulation Pulse modulation 18 Hz 18 Hz 28 V/m; 1720, 1845, 28 V/m; 1720, 1845, 1970, 2450 MHz; 1970, 2450 MHz; Pulse modulation Pulse modulation 217 Hz 217 Hz 58 | Sonite R...
- Page 59 Immunity Test IEC60601-1-2 Compliance Level Test Level Rated power frequency 30 A/m 30 A/m magnetic ields 50 Hz or 60 Hz 50 Hz or 60 Hz IEC 61000-4-8 Sonite R | 59...
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Page 60: Information And Description Of Symbols
European Community. The EC REP is also the importer to the European Union. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. 60 | Sonite R... - Page 61 Bluetooth SIG, Inc. and any use of such marks by manufacturer is under license. Other trademarks and trade names are those of their respective owners. Japanese mark for certii ed radio equipment. Sonite R | 61...
- Page 62 12,5 mm diameter and greater and is additionally protected against vertically falling water drops when enclosure tilted up to 15°. Indicates the temperature limits to which the medical device can be safely exposed. 62 | Sonite R...
- Page 63 – including accessories – meets the requirements of the Medical Devices Regulation MDR 2017/745 as well as the Radio Equipment Directive 2014/53/EU. With the UK Conformity Assessed mark, manufacturer conirms that the product is conform to applicable Great Britain legislations. Sonite R | 63...
- Page 64 Symbols applicable to the European power supply only Power supply with double isolation. Device designed for indoor use only. Safety isolating transformer, short circuit proof. Feature symbols Superior sound quality Bluetooth connectivity Clear and vibrant hearing Premium durability Calls and music 64 | Sonite R...
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Page 65: Troubleshooting
Insert hearing aid correctly correctly into ear (chapter 6) Cerumen in ear canal Contact your ENT/GP or hearing care professional Problem: Hearing aid too loud Volume too loud Decrease volume if volume control available (chapter 8) Sonite R | 65... - Page 66 Battery fully discharged Charge hearing aid (chapter 4) Button was inadvertent- Perform step 2 of the ly deactivated by rebooting process pressing the button (chapter 15) longer than 15 seconds Please check https://www.sennheiser-hearing.com/ soniteR/support for further information. 66 | Sonite R...
- Page 67 +40° Celsius (+41° to +104° Fahrenheit) Faulty battery Contact your hearing care professional Problem: Indicator light on hearing aid switches off when hearing aid is removed from charger “Auto On” feature is Switch on the hearing aid disabled (chapter 9) Sonite R | 67...
- Page 68 (chapter 14.2) Hearing aid not paired to Pair hearing aid to the the phone phone (chapter 12) If the problem persists, contact your hearing care professional for assistance. Please check https://www.sennheiser-hearing.com/ soniteR/support for further information. 68 | Sonite R...
- Page 69 Charging does not start (but indicator light around the charger USB port lights up green when the charger is connected to the power outlet.) Hearing aid not inserted Insert hearing aid correctly correctly into charger into charger (chapter 4) Sonite R | 69...
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Page 70: Important Safety Information
Hearing aid: This device is intended for patients with unilateral and bilateral, mild to profound hearing loss from 8 years of age. The Tinnitus Balance software feature is intended for patients with chronic tinnitus from 18 years of age. 70 | Sonite R... - Page 71 • Mild to profound Presence of a chronic tinnitus (only applicable for devices which provide the Tinnitus Balance software feature) Charger: Please note, indications are not derived from the charger, but from the compatible hearing aids. Sonite R | 71...
- Page 72 Visible congenital or traumatic deformity of the ear; • History of active drainage from the ear in the previous 90 days; • History of sudden or rapidly progressive hearing loss in one or both ears within the previous 90 days; 72 | Sonite R...
- Page 73 132 decibels (dB) because there may be risk of impairing the remaining hearing of the hearing aid user. (This provision is required only for those hearing aids with a maximum sound pressure capability greater than 132 dB). Sonite R | 73...
- Page 74 The records conirm that all necessary considerations about the patient´s best interests have been made. If legally required, the patient has signed a disclaimer to conirm that the referral advice has not been accepted and that it is an informed decision. 74 | Sonite R...
- Page 75 Conventional hearing aids have the potential to expose patients to higher levels of sound exposure, which might result in threshold shifts in the frequency range affected by acoustic trauma. Sonite R | 75...
- Page 76 Feedback, poor sound quality, too loud or too soft sounds, inadequate itting or problems when chewing or swallowing, can be resolved or improved during the ine-tuning process at the itting procedure by your hearing care professional. 76 | Sonite R...
- Page 77 To report an unexpected operation or event, please contact the manufacturer or a representative. Sonite R | 77...
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Page 78: Hazard Warnings
The device is not ATEX certiied. If you feel pain in or behind your ear, if it is inlamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician. 78 | Sonite R... - Page 79 The hearing aid is a small device and contains small parts. Do not leave children and individuals with cognitive impairment unsupervised with this hearing aid. If swallowed, consult a physician or hospital immediately as the hearing aid or its parts can cause choking! Sonite R | 79...
- Page 80 30 cm (12 inches) to any part of the hearing aids and charger, including cables speciied by the manufacturer. Otherwise, degradation of the performance of this equipment could result. 80 | Sonite R...
- Page 81 Do not remove receiver cables from the hearing instruments. If removal or exchange is required it is recommended to contact the hearing care professional. Sonite R | 81...
- Page 82 IEC 60601-1 certiied equipment with an output rating of 5 VDC. Min. 500 mA. Do not touch the contacts of the charger when powered. *Note: this standard may not be valid anymore in your country, please refer to IEC 62368-1. 82 | Sonite R...
- Page 83 Cables and cords wrapped around the neck may cause strangulation. Do not leave the device and its components unattended with children, individuals with cognitive impairment or pets. Only authorized personnel are allowed to open the charging accessory due to possible electrical hazard. Sonite R | 83...
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Page 84: Information On Product Safety
If you are not using your hearing aid for a long period of time, store it in a box with a drying capsule or in a well ventilated location. This allows moisture to evaporate from your hearing aid and prevents a potential impact on its performance. 84 | Sonite R... - Page 85 Never wash the microphone inputs. Doing so could cause it to lose its special acoustic features. Do not use your hearing aid or charger in areas where electronic equipment is prohibited. Sonite R | 85...
- Page 86 Notes 86 | Sonite R...
- Page 87 Pat. www.sonova.com/en/intellectualproperty Sennheiser is a registered trademark of Sennheiser electronic SE & Co. KG and is used under license by Sonova.
- Page 88 7 6 1 3 3 8 9 7 4 5 3 9 9 Sonova Deutschland GmbH Australian Sponsor: Max-Eyth-Strasse 20 Sonova Australia Pty Ltd 70736 Fellbach-Oefingen 12 Inglewood Place, Germany Norwest NSW 2153 Australia Sonova AG UK Responsible person and UK Importer: Laubisrütistrasse 28 Sonova UK Limited CH-8712 Stäfa,...
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