Page 1 ThinkSystem ST550 Messages and Codes Reference Machine Types: 7X09 and 7X10...
Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: http://thinksystem.lenovofiles.com/help/topic/safety_documentation/pdf_files.html In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Tenth Edition (November 2024) ©...
Page 4 ThinkSystem ST550 Messages and Codes Reference...
Page 5: Chapter 1. Messages
Lenovo XClarity Provisioning Manager (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager. For each event, a user action is available to help you understand what must be done to resolve the issue.
Page 6 – PW. Power - Can be power supplies, VRMs, VRDs, voltage levels, system power state, policies, batteries, AT power width, TPMD, power controllers, external power, Battery Backup Unit (UPS), PDUs. – SB. System Board - Main system board, associated risers, system planar, mid-planes, backplanes, interconnects.
Page 7 – B. Unknown / No action. – D. Reserved - Immediate Decision. – E. Reserved - Eventual Action. – F. Warning / No Action. – G. Warning / Deferred Action. – H. Minor / Deferred Action. – I. Information / No Action. –...
Page 8 ThinkSystem ST550 Messages and Codes Reference...
Page 9: Chapter 2. Xclarity Controller Events
Chapter 2. XClarity Controller events When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server. Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component.
Page 10: Xcc Events That Automatically Notify Support
If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.
Page 11: Xcc Events Organized By Severity
Table 1. Events that automatically notify Support (continued) Message String Event ID FQXSPIO0001L The connector [PhysicalConnectorElementName] has encountered a configuration error. FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName]. FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. FQXSPPW0002L [PowerSupplyElementName] has Failed. FQXSPPW0013L [PowerSupplyElementName] has Failed.
Page 12 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPBR4009I Management Controller [arg1]: cloning configuration from neighbor Informational server [arg2] by group name [arg3]. FQXSPBR400AI Management Controller [arg1]: cloning configuration from neighbor Informational server [arg2] by group name [arg3] completed. FQXSPBR400BI Management Controller [arg1]: cloning configuration from neighbor Informational...
Page 13 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPBT0017I System [ComputerSystemElementName] boot from ROM initiated. Informational FQXSPBT0018I System [ComputerSystemElementName] boot initiated. Informational FQXSPBT0019I Critical Stop during OS load on system Informational [ComputerSystemElementName]. FQXSPBT0020I Run-time critical stop on system [ComputerSystemElementName]. Informational FQXSPBT0021I OS Graceful stop on system [ComputerSystemElementName].
Page 14 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPCA2008I Numeric sensor [NumericSensorElementName] going high (upper Informational critical) has deasserted. FQXSPCA2009I Numeric sensor [NumericSensorElementName] going high (upper Informational critical) has deasserted. FQXSPCA2010I Numeric sensor [NumericSensorElementName] going high (upper Informational non-recoverable) has deasserted.
Page 15 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPCN4003I Remote Control session started by user [arg1] in [arg2] mode has Informational been closed. FQXSPCR2001I Sensor [SensorElementName] has deasserted the transition to non- Informational recoverable from a less severe state. FQXSPDA0001I The Power Button [ButtonElementName] has been pressed.
Page 16 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEA2003I Link up is detected on port [arg1] of the PCIe device [arg2]. Informational Informational FQXSPEM0000I The Log [RecordLogElementName] used by [MemoryElementName] has been disabled. FQXSPEM0001I The Log [RecordLogElementName] used by Informational [ManagedSystemElementName] has been disabled.
Page 17 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM2010I Sensor [SensorElementName] has returned to normal on Informational management system [ComputerSystemElementName]. FQXSPEM2011I Controller [ControllerElementName] has returned to normal on Informational management system [ComputerSystemElementName]. FQXSPEM2012I Management system [ComputerSystemElementName] is enabled. Informational FQXSPEM2013I Management system [ComputerSystemElementName] is enabled.
Page 18 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM4017I The RAID controller detected one or more possible configuration Informational changes within the subsystem. Please check the drive LED status. If necessary, contact technical support for additional assistance.([arg1], [arg2],[arg3],[arg4],[arg5]) FQXSPEM4018I Enclosure/Chassis issue detected with one or more units.
Page 19 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPFC4005I UEFI deployment boot mode has been disabled. Informational FQXSPFW0003I The System [ComputerSystemElementName] encountered firmware Informational progress. UEFI advanced memory test is running. Informational FQXSPFW0004I FQXSPFW0005I UEFI advanced memory test is completed. Informational FQXSPFW2000I The System [ComputerSystemElementName] has detected a POST...
Page 20 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPIO2007I A PCI PERR recovery has occurred on system Informational [ComputerSystemElementName]. FQXSPIO2008I A PCI SERR on system [ComputerSystemElementName] has Informational deasserted. FQXSPIO2009I System [ComputerSystemElementName] has recovered from a EISA Informational Fail Safe timeout.
Page 21 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPMA2009I Memory sparing concluded for [PhysicalMemoryElementName] on Informational Subsystem [MemoryElementName]. FQXSPMA2010I [PhysicalMemoryElementName] on Subsystem Informational [MemoryElementName] is no longer Throttled. FQXSPMA2012I An Over-Temperature Condition has been removed on the Informational [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 22 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPNM4017I Domain Source changed to [arg1] by user [arg2]. Informational FQXSPNM4018I DDNS setting changed to [arg1] by user [arg2]. Informational FQXSPNM4019I DDNS registration successful. The domain name is [arg1]. Informational FQXSPNM4020I IPv6 enabled by user [arg1] .
Page 23 User [arg1] has set the SMTP Server reverse-path to [arg2]. Informational FQXSPNM4052I DHCP specified hostname is set to [arg1] by user [arg2]. Informational FQXSPNM4053I DNS discovery of Lenovo XClarity Administrator has been [arg1] by Informational user [arg2]. FQXSPNM4054I The hostname from DHCP is [arg1] by user [arg2]. Informational FQXSPNM4055I The hostname from DHCP is invalid.
Page 24 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4007I The maximum power cap value changed from [arg1] watts to [arg2] Informational watts. FQXSPPP4008I The soft minimum power cap value changed from [arg1] watts to Informational [arg2] watts. FQXSPPP4011I Power capping was activated by user [arg1].
Page 25 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4039I The server stayed powered off because the power restore policy is set Informational to restore previous power state.. FQXSPPP4040I The server was powered off via Platform Event Filter. Informational FQXSPPP4041I The server was powered off via Real Time Clock (scheduled power...
Page 26 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW0008I [SensorElementName] has been turned off. Informational FQXSPPW0009I [PowerSupplyElementName] has been Power Cycled. Informational FQXSPPW0010I [PowerSupplyElementName] has encountered an error during power Informational down. FQXSPPW0011I [PowerSupplyElementName] has lost power. Informational FQXSPPW0015I Power On for system [ComputerSystemElementName].
Page 27 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW0087I Sensor [SensorElementName] has an informational state. Informational FQXSPPW0089I Redundancy [RedundancySetElementName] has been restored. Informational FQXSPPW0090I Redundancy [RedundancySetElementName] has been restored. Informational FQXSPPW0091I Redundancy [RedundancySetElementName] has been restored. Informational FQXSPPW0092I [LogicalDeviceElementName] has transitioned to a D0 power state.
Page 28 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW2032I Numeric sensor [NumericSensorElementName] going low (lower Informational critical) has deasserted. FQXSPPW2033I Numeric sensor [NumericSensorElementName] going low (lower Informational critical) has deasserted. FQXSPPW2034I Numeric sensor [NumericSensorElementName] going low (lower Informational critical) has deasserted.
Page 29 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW2057I Sensor [SensorElementName] has deasserted the transition from Informational normal to non-critical state. FQXSPPW2058I Sensor [SensorElementName] has deasserted the transition from Informational normal to non-critical state. FQXSPPW2059I Sensor [SensorElementName] has deasserted the transition from Informational normal to non-critical state.
Page 30 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW2104I Non-redundant:Sufficient Resources from Redundancy Degraded or Informational Fully Redundant for [RedundancySetElementName] has deasserted. FQXSPPW2105I Non-redundant:Sufficient Resources from Insufficient Resources for Informational [RedundancySetElementName] has deasserted. FQXSPPW2106I Non-redundant:Sufficient Resources from Insufficient Resources for Informational [RedundancySetElementName] has deasserted.
Page 31 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD2000I The [StorageVolumeElementName] has been removed from unit Informational [PhysicalPackageElementName]. FQXSPSD2001I The [StorageVolumeElementName] has recovered from a fault. Informational FQXSPSD2002I Failure no longer Predicted on [StorageVolumeElementName] for Informational array [ComputerSystemElementName].
Page 32 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE2000I The Chassis [PhysicalPackageElementName] was closed. Informational Informational FQXSPSE4001I Remote Login Successful. Login ID: [arg1] using [arg2] from [arg3] at IP address [arg4]. FQXSPSE4002I Security: Userid: [arg1] using [arg2] had [arg3] login failures from WEB Informational client at IP address [arg4].
Page 33 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4023I SSH Client key added for user [arg1] by user [arg2] from [arg3] at IP Informational address [arg4]. FQXSPSE4024I SSH Client key imported for user [arg1] from [arg2] by user [arg3] from Informational [arg4] at IP address [arg5].
Page 34 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4048I Role [arg1] is removed by user [arg2]. Informational FQXSPSE4049I Role [arg1] is assigned to user [arg2] by user [arg3]. Informational FQXSPSE4050I [arg1] sent IPMI command from [arg2], raw data: [arg3][arg4][arg5]. Informational FQXSPSE4051I Management Controller [arg1] joined the neighbor group [arg2] by...
Page 35 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSS4001I Server General Settings set by user [arg1]: Name=[arg2], Contact= Informational [arg3], Location=[arg4], Room=[arg5], RackID=[arg6], Rack U- position=[arg7], Address=[arg8]. FQXSPSS4002I License key for [arg1] added by user [arg2]. Informational FQXSPSS4003I License key for [arg1] removed by user [arg2].
Page 36 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPUN0026I Device [LogicalDeviceElementName] has been added. Informational Informational FQXSPUN0027I Device [LogicalDeviceElementName] has been removed from unit [PhysicalPackageElementName]. FQXSPUN0028I Device [LogicalDeviceElementName] has been enabled. Informational FQXSPUN0029I Device [LogicalDeviceElementName] has been disabled. Informational FQXSPUN0030I Sensor [SensorElementName] has indicated a running state.
Page 37 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPUN2018I Sensor [SensorElementName] has deasserted the transition from Informational normal to non-critical state. FQXSPUN2019I Sensor [SensorElementName] has transitioned to a less severe state Informational from critical. FQXSPUN2020I Sensor [SensorElementName] has deasserted the transition to non- Informational recoverable from a less severe state.
Page 38 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPUP0008I A successful hardware change was detected on system Informational [ComputerSystemElementName]. FQXSPUP0009I A successful software or firmware change was detected on system Informational [ComputerSystemElementName]. FQXSPUP2004I The hardware on system [ComputerSystemElementName] is Informational compatible.
Page 39 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEA0003J Link down is detected on port [arg1] of the PCIe device [arg2]. Warning Warning FQXSPEM0010J Sensor [SensorElementName] is unavailable or degraded on management system [ComputerSystemElementName]. FQXSPEM0011J Controller [ControllerElementName] is unavailable or degraded on Warning management system [ComputerSystemElementName].
Page 40 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW0031J Numeric sensor [NumericSensorElementName] going low (lower non- Warning critical) has asserted. FQXSPPW0040J Numeric sensor [NumericSensorElementName] going high (upper Warning non-critical) has asserted. FQXSPPW0041J Numeric sensor [NumericSensorElementName] going high (upper Warning non-critical) has asserted.
Page 41 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPUN0026G Device [LogicalDeviceElementName] has been added. Warning Warning FQXSPUN0038J Sensor [SensorElementName] has indicated an install error. FQXSPUN0041J Redundancy Degraded for [RedundancySetElementName] has Warning asserted. FQXSPUN0042J Non-redundant:Sufficient Resources from Redundancy Degraded or Warning Fully Redundant for [RedundancySetElementName] has asserted.
Page 42 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPCA0019N Sensor [SensorElementName] has transitioned to non-recoverable Error from a less severe state. FQXSPCA0022M Sensor [SensorElementName] has transitioned to critical from a non- Error recoverable state. FQXSPCA0023M Sensor [SensorElementName] has transitioned to critical from a non- Error recoverable state.
Page 43 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system Error [ComputerSystemElementName]. FQXSPMA0006N Parity Error for [PhysicalMemoryElementName] on Subsystem Error [MemoryElementName]. FQXSPMA0012M An Over-Temperature Condition has been detected on the Error [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 44 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW0039N Numeric sensor [NumericSensorElementName] going low (lower non- Error recoverable) has asserted. FQXSPPW0044M Numeric sensor [NumericSensorElementName] going high (upper Error critical) has asserted. FQXSPPW0045M Numeric sensor [NumericSensorElementName] going high (upper Error critical) has asserted.
Page 45 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW0077N Sensor [SensorElementName] has transitioned to non-recoverable. Error FQXSPPW0078N Sensor [SensorElementName] has transitioned to non-recoverable. Error FQXSPPW0079N Sensor [SensorElementName] has transitioned to non-recoverable. Error FQXSPPW0096L Redundancy Lost for [RedundancySetElementName] has asserted. Error FQXSPPW0097L Redundancy Lost for [RedundancySetElementName] has asserted.
Page 46: List Of Xclarity Controller Events
Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPUN0019M Sensor [SensorElementName] has transitioned to critical from a less Error severe state. FQXSPUN0020N Sensor [SensorElementName] has transitioned to non-recoverable Error from a less severe state. FQXSPUN0022M Sensor [SensorElementName] has transitioned to critical from a non- Error recoverable state.
Page 47 • FQXSPBR4000I: Management Controller [arg1]: Configuration restored from a file by user [arg2] from [arg3] at IP address [arg4]. This message is for the use case where a user restores a Management Controller configuration from a file. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
Page 48 User Action: Complete the following steps until the problem is solved: 1. Reconfigure the watchdog timer to a higher value. 2. Make sure that the BMC Ethernet-over-USB interface is enabled. 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4.
Page 49 This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to complete. Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0137 User Action: Complete the following steps until the problem is solved:...
Page 50 This message is for the use case where a user synchronizes a Management Controller configuration by Federation and it completes. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0256 User Action: Information only;...
Page 51 • FQXSPBR400EI: Neighbor group firmware update was initiated by user [arg1]. This message is for the user started a Federation update. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0260 User Action: Information only;...
Page 52 This message is for the use case when an implementation has detected a System has been Power Cycled Hard. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0274 User Action: Information only;...
Page 53 • FQXSPBT0006I: System Restart Requested for system [ComputerSystemElementName]. This message is for the use case when an implementation has detected a System has been requested to perform a System Restart. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0282 User Action:...
Page 54 This message is for the use case when an implementation has detected a System has been requested to perform a PXE Boot but a PXE Server was not Found. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0290 User Action:...
Page 55 Information only; no action is required. • FQXSPBT0014I: System [ComputerSystemElementName] boot from PXE on Network Port [NetworkPortElementName] initiated. This message is for the use case when an implementation has detected a System PXE Boot was completed. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
Page 56 CIM Prefix: PLAT CIM ID: 0306 User Action: Information only; no action is required. • FQXSPBT0018I: System [ComputerSystemElementName] boot initiated. This message is for the use case when an implementation has detected a System Boot was Completed. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
Page 57 Information only; no action is required. • FQXSPBT0022I: OS Graceful shutdown begun on system [ComputerSystemElementName]. This message is for the use case when an implementation has detected an OS Graceful Shutdown began. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0326...
Page 58 Complete the following steps until the problem is solved: 1. Reseat the failing fan indicated by the fan LED. 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPCA0003M: Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted.
Page 59 Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Fan Failure SNMP Trap ID: 11 CIM Prefix: PLAT CIM ID: 0484 User Action: None • FQXSPCA0005N: Numeric sensor [NumericSensorElementName] going low (lower non- recoverable) has asserted. This message is for the use case when an implementation has detected a Lower Non-recoverable sensor going low has asserted.
Page 60 3. Make sure that the room temperature is within operating specifications. 4. Upgrade all system and chassis (if applicable) firmware to the latest level. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPCA0008M: Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted.
Page 61 3. Make sure that the room temperature is within operating specifications. 4. If problem persists, collect Service Data log. 5. Contact Lenovo Support. • FQXSPCA0012I: Sensor [SensorElementName] has transitioned to normal state. This message is for the use case when an implementation has detected a Sensor transition to the normal state.
Page 62 Note: If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before the update. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPCA0016M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
Page 63 3. Make sure that the room temperature is within operating specifications. 4. Upgrade all system and chassis (if applicable) firmware to the latest level. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPCA0018N: Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state.
Page 64 Note: If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before the update. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPCA0020I: Sensor [SensorElementName] has transitioned to non-critical from a more severe state.
Page 65 Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0528 User Action: Complete the following steps until the problem is solved: 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.
Page 66 • FQXSPCA0026I: Sensor [SensorElementName] indicates a monitor state. This message is for the use case when an implementation has detected a Sensor indicates a monitor state. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Fan SNMP Trap ID: 165 CIM Prefix: PLAT CIM ID: 0532 User Action: Information only;...
Page 67 • FQXSPCA0030I: Redundancy [RedundancySetElementName] has been restored. This message is for the use case when an implementation has detected Redundancy was Restored. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Fan SNMP Trap ID: 165 CIM Prefix: PLAT CIM ID: 0561 User Action: Information only;...
Page 68 SNMP Trap ID: 165 CIM Prefix: PLAT CIM ID: 0806 User Action: None • FQXSPCA0035M: Non-redundant:Insufficient Resources for [RedundancySetElementName] has asserted. This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient Resources. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Fan Failure SNMP Trap ID: 11...
Page 69 Information only; no action is required. • FQXSPCA2001I: Numeric sensor [NumericSensorElementName] going low (lower non-critical) has deasserted. This message is for the use case when an implementation has detected a Lower Non-critical sensor going low has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Temperature SNMP Trap ID: 12...
Page 70 Alert Category: Critical - Fan Failure SNMP Trap ID: 11 CIM Prefix: PLAT CIM ID: 0485 User Action: Information only; no action is required. • FQXSPCA2005I: Numeric sensor [NumericSensorElementName] going low (lower non-recoverable) has deasserted. This message is for the use case when an implementation has detected a Lower Non-recoverable sensor going low has deasserted.
Page 71 This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Fan Failure SNMP Trap ID: 11 CIM Prefix: PLAT CIM ID: 0495 User Action: Information only;...
Page 72 Information only; no action is required. • FQXSPCA2014I: Sensor [SensorElementName] has deasserted the transition from normal to non- critical state. This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal. Severity: Info Serviceable: No Automatically notify Support: No...
Page 73 CIM Prefix: PLAT CIM ID: 0523 User Action: Information only; no action is required. • FQXSPCA2018I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted.
Page 74 This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0531 User Action: Information only;...
Page 75 • FQXSPCA2034I: Non-redundant:Sufficient Resources from Insufficient Resources for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Fan SNMP Trap ID: 165 CIM Prefix: PLAT CIM ID: 0809 User Action: Information only;...
Page 76 User Action: Information only; no action is required. • FQXSPCA2038I: Acoustic mode is disengaged to allow adequate cooling. This message is for the use case when an implementation has detected a Sensor acoustic mode has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
Page 77 Information only; no action is required. • FQXSPCN4003I: Remote Control session started by user [arg1] in [arg2] mode has been closed. Remote Control session closed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0194 User Action: Information only;...
Page 78 Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0766 User Action: This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged BMC message text.
Page 79 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0254 User Action: Information only; no action is required. • FQXSPDA0005I: The Service Request [PhysicalPackageElementName] has been enabled. This message is for the use case when an implementation has detected a FRU Service Request. Severity: Info Serviceable: No Automatically notify Support: No...
Page 80 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0072 User Action: Information only; no action is required. • FQXSPDM4001I: Storage [arg1] has changed. This message is for the use case where an IP address for the Storage Management has changed Severity: Info Serviceable: No Automatically notify Support: No...
Page 81 User Action: Information only; no action is required. • FQXSPDM4005I: User [arg1] has generated a new encryption key pair and installed a self-signed certificate for the TKLM client. User generated a new encryption key pair and installed a self-signed certificate for the TKLM client Severity: Info Serviceable: No Automatically notify Support: No...
Page 82 Information only; no action is required. • FQXSPDM4009I: User [arg1] has [arg2] file [arg3] from [arg4]. User has mounted/unmounted file from URL or server Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0162 User Action: Information only;...
Page 83 • FQXSPEA0001J: Sensor [SensorElementName] has transitioned from normal to non-critical state. This message is for the use case when an implementation has detected a Sensor transitioned to non- critical from normal. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0520 User Action:...
Page 84 This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0521 User Action: Information only;...
Page 85 This message is for the use case when an implementation has detected an OEM System Boot Event. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0212 User Action: Information only;...
Page 86 This message is for the use case when an implementation has detected a Controller is unavailable or degraded. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0400 User Action: None •...
Page 87 • FQXSPEM0015J: FRU [PhysicalPackageElementName] has failed on management system [ComputerSystemElementName]. This message is for the use case when an implementation has detected a FRU Failed. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0408 User Action: None...
Page 88 • FQXSPEM0019I: Activation in progress for FRU [PhysicalPackageElementName] on system [ComputerSystemElementName]. This message is for the use case when an implementation has detected FRU activation in progress. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0468 User Action:...
Page 89 • FQXSPEM0023I: Communication lost with FRU [PhysicalPackageElementName] on system [ComputerSystemElementName]. This message is for the use case when an implementation has detected that FRU communication has been lost. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0474 User Action:...
Page 90 CIM Prefix: PLAT CIM ID: 0401 User Action: Information only; no action is required. • FQXSPEM2012I: Management system [ComputerSystemElementName] is enabled. This message is for the use case when an implementation has detected a Management Controller was Enabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other...
Page 91 Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0409 User Action: Information only; no action is required. • FQXSPEM4000I: The [arg1] on system [arg2] cleared by user [arg3]. This message is for the use case where a Management Controller Event Log on a system is cleared by a user.
Page 92 CIM Prefix: IMM CIM ID: 0071 User Action: Information only; no action is required. • FQXSPEM4004I: SNMP [arg1] enabled by user [arg2] . A user enabled SNMPv1 or SNMPv3 or Traps Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0073 User Action:...
Page 93 CIM Prefix: IMM CIM ID: 0111 User Action: Information only; no action is required. • FQXSPEM4008I: SNMP Traps enabled by user [arg1]: EnabledAlerts=[arg2], AllowedFilters=[arg3] . A user enabled the SNMP Traps configuration Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0112...
Page 94 3. Check battery cables are properly connected. 4. If the problem persists, collect Service Data and StorCLI logs. 5. Contact Lenovo Support. Note: How to gather Service Data using the Lenovo XClarity Controller: https://datacentersupport. lenovo.com/solutions/ht508507 Note: How to gather StorCLI logs: https://support.lenovo.com/tt/en/solutions/ht512617...
Page 95 Complete the following steps: 1. Collect data from the OS (OneCLI or StorCLI) 2. Contact Lenovo Support. Note: How to gather Service Data using the Lenovo XClarity Controller: https://datacentersupport. lenovo.com/solutions/ht508507 Note: How to gather StorCLI logs: https://support.lenovo.com/tt/en/solutions/ht512617 • FQXSPEM4016I: The RAID controller detected one or more problems. Please contact technical support for additional assistance.([arg1],[arg2],[arg3],[arg4],[arg5])
Page 96 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0207 User Action: Information only; no action is required. • FQXSPEM4019I: Connectivity issue detected with the enclosure/chassis. Please check your cable configurations to repair the problem.([arg1],[arg2],[arg3],[arg4],[arg5]) Connectivity issue detected with the enclosure/chassis Severity: Info...
Page 97 User Action: Complete the following steps: 1. Collect the StorCLI and service data log from the management controller interface and contact Lenovo Support. • FQXSPEM4026I: Drive error was detected by RAID controller. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5])
Page 98 Complete the following steps: 1. Collect the StorCLI and service data log from the management controller interface and contact Lenovo Support. • FQXSPEM4027I: Drive error was detected by RAID controller. Please check the event logs and if events are targeted to the same disk then replace the drive. If necessary, contact technical support for additional assistance.([arg1],[arg2],[arg3],[arg4],[arg5])
Page 99 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0223 User Action: Information only; no action is required. • FQXSPFC4000I: The bare metal connection process has been started. Bare Metal Connection process has been started Severity: Info Serviceable: No Automatically notify Support: No...
Page 100 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0197 User Action: Information only; no action is required. • FQXSPFC4004I: UEFI deployment boot mode is enabled for NextAc. UEFI deployment boot mode is enabled for NextAC Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
Page 101 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
Page 102 Complete the following steps until the problem is solved: 1. Re-install the cable between light path LED card and the system board. 2. Collect Service Data log and OS memory dump. 3. Contact Lenovo Support. ThinkSystem ST550 Messages and Codes Reference...
Page 103 • FQXSPIO0002N: The System [ComputerSystemElementName] encountered firmware error - unrecoverable keyboard failure. This message is for the use case when an implementation has detected that System Firmware Error Unrecoverable Keyboard failure has occurred. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0764...
Page 104 1. Complete the following steps until the problem is solved: 2. Collect Service Data log and OS memory dump. 3. Contact Lenovo Support. • FQXSPIO0007N: A PCI PERR has occurred on system [ComputerSystemElementName]. This message is for the use case when an implementation has detected a PCI PERR.
Page 105 This message is for the use case when an implementation has detected a PCI SERR. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0234 User Action: Complete the following steps until the problem is solved: 1.
Page 106 User Action: Complete the following steps until the problem is solved: 1. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. Upgrade all system and chassis (if applicable) firmware to the latest level.
Page 107 User Action: Complete the following steps until the problem is solved: 1. Collect Service Data log. 2. Contact Lenovo Support. • FQXSPIO0015M: Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. This message is for the use case when an implementation has detected a Fault in a slot.
Page 108 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0334 User Action: Information only; no action is required. • FQXSPIO0018I: Slot [PhysicalConnectorElementName] in system [ComputerSystemElementName] is ready for installation. This message is for the use case when an implementation has detected a slot is Ready for Package Installation.
Page 109 This message is for the use case when an implementation has detected a Removal of a Package from a Slot was Requested. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0346 User Action: Information only;...
Page 110 User Action: Complete the following steps until the problem is solved: 1. Re-install VGA connector and cable. 2. Check Lenovo Support for known service bulletins and Tech tips. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support.
Page 111 Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0223 User Action: Information only; no action is required. • FQXSPIO2004I: Bus [SensorElementName] has recovered from a bus timeout. This message is for the use case when an implementation has detected that a system has recovered from a Bus Timeout.
Page 112 Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0233 User Action: Information only; no action is required. • FQXSPIO2008I: A PCI SERR on system [ComputerSystemElementName] has deasserted. This message is for the use case when an implementation has detected a PCI SERR deassertion. Severity: Info Serviceable: No Automatically notify Support: No...
Page 113 Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0243 User Action: Information only; no action is required. • FQXSPIO2013I: Bus [SensorElementName] has recovered from a Fatal Bus Error. This message is for the use case when an implementation has detected that a system has recovered from a Bus Fatal Error.
Page 114 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0336 User Action: Information only; no action is required. • FQXSPIO2020I: Power is on for slot [PhysicalConnectorElementName] of system [ComputerSystemElementName]. This message is for the use case when an implementation has detected a Slot has been Powered On.
Page 115 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0124 User Action: Information only; no action is required. • FQXSPMA0003I: [PhysicalMemoryElementName] Added on Subsystem [MemoryElementName]. This message is for the use case when an implementation has detected Memory that has been Added. Severity: Info Serviceable: No Automatically notify Support: No...
Page 116 Note: If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before the update. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPMA0012M: An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 117 Alert Category: Warning - Memory SNMP Trap ID: 43 CIM Prefix: PLAT CIM ID: 0561 User Action: Information only; no action is required. • FQXSPMA0016J: Redundancy Degraded for [RedundancySetElementName] has asserted. This message is for the use case when Redundancy Degraded has asserted. Severity: Warning Serviceable: Yes Automatically notify Support: No...
Page 118 3. If the DIMMs have been upgraded just prior to the issue, update UEFI to the latest version. 4. If the problem persists, collect Service Data logs. 5. Contact Lenovo Support. • FQXSPMA0025I: Sensor [SensorElementName] has asserted. This message is for the use case when an implementation has detected a Sensor has asserted.
Page 119 Information only; no action is required. • FQXSPMA2006I: Parity Error Recovery for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. This message is for the use case when an implementation has recovered from a Memory parity error. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Memory SNMP Trap ID: 41 CIM Prefix: PLAT CIM ID: 0135...
Page 120 User Action: Information only; no action is required. • FQXSPMA2012I: An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. Severity: Info Serviceable: No Automatically notify Support: No...
Page 121 User Action: Information only; no action is required. • FQXSPMA2020I: Redundancy Degraded from Fully Redundant for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from Redundancy Degraded from Fully Redundant. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Memory...
Page 122 User Action: Information only; no action is required. • FQXSPNM4001I: Ethernet Data Rate modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port data rate. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
Page 123 Information only; no action is required. • FQXSPNM4005I: Ethernet interface [arg1] by user [arg2]. This message is for the use case where a user enables or disabled the ethernet interface. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0007 User Action:...
Page 124 This message is for the use case where a user modifies the default gateway IP address of a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0011 User Action: Information only;...
Page 125 User Action: Information only; no action is required. • FQXSPNM4013I: LAN: Ethernet[[arg1]] interface is no longer active. This message is for the use case where a Management Controller ethernet interface is no longer active. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: CIM Prefix: IMM CIM ID: 0024...
Page 126 • FQXSPNM4017I: Domain Source changed to [arg1] by user [arg2]. Domain source changed by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0044 User Action: Information only;...
Page 127 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0048 User Action: Information only; no action is required. • FQXSPNM4022I: IPv6 static IP configuration enabled by user [arg1]. IPv6 static address assignment method is enabled by user Severity: Info Serviceable: No...
Page 128 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0052 User Action: Information only; no action is required. • FQXSPNM4026I: IPv6 DHCP disabled by user [arg1]. IPv6 DHCP assignment method is disabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
Page 129 User Action: Information only; no action is required. • FQXSPNM4030I: ENET[[arg1]] DHCPv6-HSTN=[arg2], DN=[arg3], IP@=[arg4], Pref=[arg5], DNS1@= [arg5]. IPv6 DHCP-assigned address is active Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: CIM Prefix: IMM CIM ID: 0057 User Action: Information only;...
Page 130 CIM Prefix: IMM CIM ID: 0061 User Action: Information only; no action is required. • FQXSPNM4034I: SSH port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SSH port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0062...
Page 131 Information only; no action is required. • FQXSPNM4038I: CIM/XML HTTPS port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTPS port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0066 User Action:...
Page 132 A user has modified the Remote Presence port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0070 User Action: Information only; no action is required. •...
Page 133 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0089 User Action: Information only; no action is required. • FQXSPNM4047I: LAN over USB Port Forwarding set by user [arg1]: ExternalPort=[arg2], USB-LAN port=[arg3].
Page 134 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0216 User Action: Information only; no action is required. • FQXSPNM4053I: DNS discovery of Lenovo XClarity Administrator has been [arg1] by user [arg2]. DNS discovery of Lenovo XClarity Administrator Severity: Info Serviceable: No...
Page 135 SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0244 User Action: Information only; no action is required. • FQXSPNM4055I: The hostname from DHCP is invalid. This message is for hostname from DHCP is invalid. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0245...
Page 136 User Action: Information only; no action is required. • FQXSPOS4001I: Watchdog [arg1] Screen Capture Occurred . This message is for the use case where an operating system error has occurred and the screen was captured. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0028...
Page 137 SNMP Trap ID: 26 CIM Prefix: IMM CIM ID: 0060 User Action: Complete the following steps until the problem is solved: 1. Reconfigure the watchdog timer to a higher value. 2. Make sure that the BMC Ethernet over USB interface is enabled. 3.
Page 138 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0233 User Action: Information only; no action is required. • FQXSPOS4008I: Host Admin password cleared by user [arg1] from [arg2] at IP address [arg3]. This message is for the use case where Host Admin password cleared.
Page 139 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0280 User Action: Information only; no action is required. • FQXSPPP4000I: Attempting to [arg1] server [arg2] by user [arg3]. This message is for the use case where a user is using the Management Controller to perform a power function on the system.
Page 140 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0083 User Action: Information only; no action is required. • FQXSPPP4004I: Server [arg1] [arg2] cleared by user [arg3]. A user cleared a Server Power Action. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0084...
Page 141 User Action: Information only; no action is required. • FQXSPPP4008I: The soft minimum power cap value changed from [arg1] watts to [arg2] watts. Soft Minimum Power Cap value changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0116 User Action:...
Page 142 • FQXSPPP4012I: Power capping was deactivated by user [arg1]. Power capping deactivated by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0120 User Action: Information only; no action is required. •...
Page 143 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0124 User Action: Information only; no action is required. • FQXSPPP4017I: Power cap and external throttling occurred. Power cap and external throttling occurred Severity: Info Serviceable: No Automatically notify Support: No...
Page 144 Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: IMM CIM ID: 0130 User Action: Information only; no action is required. • FQXSPPP4021I: The new minimum power cap value has returned below the power cap value. Minimum Power Cap exceeds Power Cap recovered Severity: Info Serviceable: No Automatically notify Support: No...
Page 145 User Action: Information only; no action is required. • FQXSPPP4025I: The server was powered-up via power push button. Server was power-up via power push button Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0169 User Action: Information only;...
Page 146 Information only; no action is required. • FQXSPPP4029I: The server was automatically powered on because the power restore policy is set to restore previous power state.. Server was automatically powered on because the power restore policy is set to restore previous power state.
Page 147 • FQXSPPP4033I: The server was powered up via Real Time Clock (scheduled power on). Server was powered up via Real Time Clock (scheduled power on) Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0177 User Action: Information only;...
Page 148 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0181 User Action: Information only; no action is required. • FQXSPPP4038I: The server stayed powered off because the power restore policy is set to always off.
Page 149 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0185 User Action: Information only; no action is required. • FQXSPPP4042I: Management Controller [arg1] reset was initiated due to Power-On-Reset. Management Controller reset was initiated due to Power-On-Reset Severity: Info Serviceable: No...
Page 150 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0189 User Action: Information only; no action is required. • FQXSPPP4047I: Management Controller [arg1] reset was initiated by user [arg2]. This message is for the use case where a Management Controller reset is initiated by a user. Severity: Info Serviceable: No Automatically notify Support: No...
Page 151 User Action: Information only; no action is required. • FQXSPPR0001I: [ManagedElementName] detected as absent. This message is for the use case when an implementation has detected a Managed Element is Absent. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0392 User Action:...
Page 152 Note: If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before the update. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPPU0002G: The Processor [ProcessorElementName] is operating in a Degraded State. ThinkSystem ST550 Messages and Codes Reference...
Page 153 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPPU0005M: [ProcessorElementName] has Failed with FRB2/POST condition. This message is for the use case when an implementation has detected a Processor Failed - FRB2/POST condition.
Page 154 3. Verify that the processors are installed in the correct sockets according to the service information for this product. If not, correct that problem. 4. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this processor error.
Page 155 This message is for the use case when an implementation has detected a Processor that has encountered a machine check error. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - CPU SNMP Trap ID: 40 CIM Prefix: PLAT CIM ID: 0058 User Action: Information only;...
Page 156 This message is for the use case when an implementation has detected a Processor is no longer running in the Degraded state. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - CPU SNMP Trap ID: 42 CIM Prefix: PLAT CIM ID: 0039 User Action: Information only;...
Page 157 AC LED is not lit, check power cord and input voltage. b. if DC LED is not lit, remove and re-install power supply. c. If Error LED (!) is lit amber, Contact Lenovo Support for replacement. 2. If problem persists, collect Service Data log and Contact Lenovo Support.
Page 158 Complete the following steps until the problem is solved: 1. Please collect Service Data log and SMM Service Log (if applicable). 2. Contact Lenovo Support. • FQXSPPW0004I: The input to [PowerSupplyElementName] has been lost or fallen out of range. This message is for the use case when an implementation has detected that a Power Supply input is lost or out of range.
Page 159 3. Contact Lenovo Support. • FQXSPPW0007L: [PowerSupplyElementName] has a Configuration Mismatch. This message is for the use case when an implementation has detected a Power Supply with a Configuration Error. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Power...
Page 160 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0110 User Action: Information only; no action is required. • FQXSPPW0011I: [PowerSupplyElementName] has lost power. This message is for the use case when an implementation has detected a Power Unit that has lost power. Severity: Info Serviceable: No Automatically notify Support: No...
Page 161 Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0118 User Action: None • FQXSPPW0015I: Power On for system [ComputerSystemElementName]. This message is for the use case when an implementation has detected that the system was Powered On. Severity: Info Serviceable: No Automatically notify Support: No...
Page 162 SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0356 User Action: Information only; no action is required. • FQXSPPW0019I: Computer System [ComputerSystemElementName] is in Sleep - light mode. This message is for the use case when an implementation has detected a System went into Sleep - light mode.
Page 163 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0362 User Action: Information only; no action is required. • FQXSPPW0023I: Computer System [ComputerSystemElementName] is in hard - off mode. This message is for the use case when an implementation has detected a System went into Hard - off mode.
Page 164 SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0431 User Action: Information only; no action is required. • FQXSPPW0027M: The Battery [BatteryElementName] has failed. This message is for the use case when an implementation has detected a Battery failed. Severity: Error Serviceable: Yes Automatically notify Support: No...
Page 165 User Action: Complete the following steps until the problem is solved: 1. Collect Service Data log. 2. Contact Lenovo Support. • FQXSPPW0032M: Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted.
Page 166 User Action: Complete the following steps until the problem is solved: 1. If system has stand-by power, please collect Service Data log. 2. Contact Lenovo Support. • FQXSPPW0036N: Numeric sensor [NumericSensorElementName] going low (lower non- recoverable) has asserted. This message is for the use case when an implementation has detected a Lower Non-recoverable sensor going low has asserted.
Page 167 Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Power SNMP Trap ID: 4 CIM Prefix: PLAT CIM ID: 0484 User Action: None • FQXSPPW0038N: Numeric sensor [NumericSensorElementName] going low (lower non- recoverable) has asserted. This message is for the use case when an implementation has detected a Lower Non-recoverable sensor going low has asserted.
Page 168 • FQXSPPW0041J: Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0490 User Action:...
Page 169 User Action: Complete the following steps until the problem is solved: 1. If system has stand-by power, please collect Service Data log. 2. Contact Lenovo Support. • FQXSPPW0048N: Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has asserted. Chapter 2...
Page 170 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Power SNMP Trap ID: 4 CIM Prefix: PLAT CIM ID: 0498 User Action: None •...
Page 171 None • FQXSPPW0052I: Sensor [SensorElementName] has transitioned to normal state. This message is for the use case when an implementation has detected a Sensor transition to the normal state. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0518 User Action:...
Page 172 DC LED is not lit, remove and re-install power supply 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPPW0058J: Sensor [SensorElementName] has transitioned from normal to non-critical state. This message is for the use case when an implementation has detected a Sensor transitioned to non- critical from normal.
Page 173 AC LED is not lit, check power cord and input voltage b. if DC LED is not lit, remove and re-install power supply 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPPW0062M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
Page 174 2. If the error persists, remove A/C power and any recently installed components. 3. If the system successfully powers on, complete the following steps: a. Check the Server Proven website (http://www.lenovo.com/us/en/serverproven/index.shtml) to make sure that recently installed components are compatible with the system.
Page 175 • FQXSPPW0066N: Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state. This message is for the use case when an implementation has detected a Sensor transitioned to non- recoverable from less severe. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Power SNMP Trap ID: 4 CIM Prefix: PLAT CIM ID: 0524...
Page 176 • FQXSPPW0069I: Sensor [SensorElementName] has transitioned to non-critical from a more severe state. This message is for the use case when an implementation has detected a Sensor transitioned to non- critical from more severe. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0526...
Page 177 CIM Prefix: PLAT CIM ID: 0528 User Action: None • FQXSPPW0073M: Sensor [SensorElementName] has transitioned to critical from a non- recoverable state. This message is for the use case when an implementation has detected a Sensor transitioned to critical from Non-recoverable. Severity: Error Serviceable: Yes Automatically notify Support: No...
Page 178 1. If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is solved: a. Use the Lenovo Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/ resources/powerconfig.html.
Page 179 1. AC cycle the system. 2. If the problem persist collect Service Data log. 3. Contact Lenovo Support. • FQXSPPW0080I: Sensor [SensorElementName] indicates a monitor state. This message is for the use case when an implementation has detected a Sensor indicates a monitor state.
Page 180 Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0532 User Action: Information only; no action is required. • FQXSPPW0082I: Sensor [SensorElementName] indicates a monitor state. This message is for the use case when an implementation has detected a Sensor indicates a monitor state.
Page 181 Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0534 User Action: Information only; no action is required. • FQXSPPW0086I: Sensor [SensorElementName] has an informational state. This message is for the use case when an implementation has detected a Sensor indicated an informational state.
Page 182 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPPW0089I: Redundancy [RedundancySetElementName] has been restored. This message is for the use case when an implementation has detected Redundancy was Restored. Severity: Info Serviceable: No Automatically notify Support: No...
Page 183 • FQXSPPW0093I: [LogicalDeviceElementName] has transitioned to a D1 power state. This message is for the use case when an implementation has detected a Sensor indicates a device transitioned to D1 power state. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0564...
Page 184 • FQXSPPW0097L: Redundancy Lost for [RedundancySetElementName] has asserted. This message is for the use case when Redundancy Lost has asserted. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Redundant Power Supply SNMP Trap ID: 9 CIM Prefix: PLAT CIM ID: 0802 User Action: Complete the following steps until the problem is solved: 1.
Page 185 Note: If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before the update. 4. Collect Service Data log. 5. Contact Lenovo Support. • FQXSPPW0102J: Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has asserted.
Page 186 AC LED is not lit, check power cord and input voltage b. if DC LED is not lit, remove and re-install power supply 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPPW0108M: Non-redundant:Insufficient Resources for [RedundancySetElementName] has asserted.
Page 187 Note: If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before the update. 4. Collect Service Data log. 5. Contact Lenovo Support. • FQXSPPW0117M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
Page 188 Information only; no action is required. • FQXSPPW2002I: [PowerSupplyElementName] has returned to OK status. This message is for the use case when an implementation has detected a Power Supply return to normal operational status. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Power SNMP Trap ID: 4 CIM Prefix: PLAT CIM ID: 0087...
Page 189 Information only; no action is required. • FQXSPPW2006I: [PowerSupplyElementName] has returned to a Normal Input State. This message is for the use case when an implementation has detected a Power Supply that has input that has returned to normal. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
Page 190 Information only; no action is required. • FQXSPPW2011I: [PowerSupplyElementName] power was restored. This message is for the use case when an implementation has detected a power was restore to the Power Unit. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0113...
Page 191 Information only; no action is required. • FQXSPPW2016I: Power Control of System [ComputerSystemElementName] has recovered. This message is for the use case when an implementation has detected a Soft Power Control Failure recovery. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0259...
Page 192 Information only; no action is required. • FQXSPPW2028I: Numeric sensor [NumericSensorElementName] going low (lower non-critical) has deasserted. This message is for the use case when an implementation has detected a Lower Non-critical sensor going low has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164...
Page 193 Alert Category: Warning - Voltage SNMP Trap ID: 13 CIM Prefix: PLAT CIM ID: 0477 User Action: Information only; no action is required. • FQXSPPW2032I: Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted.
Page 194 This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Voltage SNMP Trap ID: 1 CIM Prefix: PLAT CIM ID: 0481 User Action: Information only;...
Page 195 Information only; no action is required. • FQXSPPW2039I: Numeric sensor [NumericSensorElementName] going low (lower non- recoverable) has deasserted. This message is for the use case when an implementation has detected a Lower Non-recoverable sensor going low has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Voltage...
Page 196 Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0491 User Action: Information only; no action is required. • FQXSPPW2043I: Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
Page 197 This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Power SNMP Trap ID: 4 CIM Prefix: PLAT CIM ID: 0495 User Action: Information only;...
Page 198 Information only; no action is required. • FQXSPPW2050I: Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has deasserted. This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Power...
Page 199 Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0521 User Action: 1. Check power supply LEDs: 2. If AC LED is not lit, check power cord and input voltage. 3. If DC LED is not lit, remove and reinstall power supply. 4.
Page 200 • FQXSPPW2061I: Sensor [SensorElementName] has transitioned to a less severe state from critical. This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Power SNMP Trap ID: 4 CIM Prefix: PLAT CIM ID: 0523...
Page 201 Information only; no action is required. • FQXSPPW2065I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted. Severity: Info Serviceable: No Automatically notify Support: No...
Page 202 SNMP Trap ID: 4 CIM Prefix: PLAT CIM ID: 0531 User Action: Information only; no action is required. • FQXSPPW2077I: Sensor [SensorElementName] has deasserted the transition to non-recoverable. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable has deasserted.
Page 203 SNMP Trap ID: 9 CIM Prefix: PLAT CIM ID: 0803 User Action: Information only; no action is required. • FQXSPPW2097I: Redundancy Lost for [RedundancySetElementName] has deasserted. This message is for the use case when Redundancy Lost has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Redundant Power Supply...
Page 204 User Action: Information only; no action is required. • FQXSPPW2101I: Redundancy Degraded for [RedundancySetElementName] has deasserted. This message is for the use case when Redundancy Degraded has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Redundant Power Supply SNMP Trap ID: 10 CIM Prefix: PLAT CIM ID: 0805 User Action:...
Page 205 Alert Category: Warning - Redundant Power Supply SNMP Trap ID: 10 CIM Prefix: PLAT CIM ID: 0807 User Action: Information only; no action is required. • FQXSPPW2105I: Non-redundant:Sufficient Resources from Insufficient Resources for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient. Severity: Info Serviceable: No Automatically notify Support: No...
Page 206 Serviceable: No Automatically notify Support: No Alert Category: Critical - Redundant Power Supply SNMP Trap ID: 9 CIM Prefix: PLAT CIM ID: 0811 User Action: Information only; no action is required. • FQXSPPW2109I: Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from Non-redundant: Insufficient Resources.
Page 207 • FQXSPPW2112I: Redundancy Degraded from Fully Redundant for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from Redundancy Degraded from Fully Redundant. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Redundant Power Supply SNMP Trap ID: 10 CIM Prefix: PLAT CIM ID: 0813 User Action:...
Page 208 CIM Prefix: PLAT CIM ID: 0815 User Action: Information only; no action is required. • FQXSPPW2116I: Redundancy Degraded from Non-redundant for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from the Redundancy Degraded from Non-redundant state.
Page 209 Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0795 User Action: This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged BMC message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response.
Page 210 Complete the following steps: 1. Make sure that the reported device is compatible by checking https://serverproven.lenovo.com. 2. Collect the service data log from the management controller interface and contact Lenovo Support. • FQXSPSD0002G: Failure Predicted on [StorageVolumeElementName] for array [ComputerSystemElementName].
Page 211 User Action: Replace hard disk drive n at the next maintenance period. • FQXSPSD0003I: Hot Spare enabled for [ComputerSystemElementName]. This message is for the use case when an implementation has detected a Hot Spare has been Enabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
Page 212 Complete the following steps until the problem is solved: 1. Collect Service Data log. 2. Contact Lenovo Support. • FQXSPSD0006L: Array [ComputerSystemElementName] has failed. This message is for the use case when an implementation has detected that an Array Failed.
Page 213 This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0178 User Action: Information only;...
Page 214 User Action: This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged BMC message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response. •...
Page 215 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Predicted Failure SNMP Trap ID: 27 CIM Prefix: PLAT CIM ID: 0169 User Action: Information only; no action is required. • FQXSPSD2003I: Hot spare disabled for [ComputerSystemElementName]. This message is for the use case when an implementation has detected a Hot Spare has been Disabled. Severity: Info Serviceable: No Automatically notify Support: No...
Page 216 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0177 User Action: Information only; no action is required. • FQXSPSD2007I: Rebuild completed for Array in system [ComputerSystemElementName]. This message is for the use case when an implementation has detected that an Array Rebuild has Completed.
Page 217 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0163 User Action: Information only; no action is required. • FQXSPSD2011I: Failure no longer Predicted on drive [arg1] in the enclosure/chassis (MTM-S/N: [arg2]).
Page 218 2. Check if the Intrusion Switch is present. If yes, inspect Intrusion Switch Cable for damage and make sure it’s not loose. 3. Check the active events and confirm that the chassis sensor has de-asserted. 4. If the problem continues, collect the Service Data log and contact Lenovo Support. ThinkSystem ST550 Messages and Codes Reference...
Page 219 • FQXSPSE0001I: The Computer System [ComputerSystemElementName] has detected a secure mode violation. This message is for the use case when an implementation has detected a Secure Mode Violation. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0022 User Action:...
Page 220 User Action: Information only; no action is required. • FQXSPSE0005I: The Computer System [ComputerSystemElementName] has detected a password violation for user [AccountUserID]. This message is for the use case when an implementation has detected a Password Violation and a more specific message is not available.
Page 221 User Action: Make sure that the certificate that you are importing is correct and properly generated. • FQXSPSE4001I: Remote Login Successful. Login ID: [arg1] using [arg2] from [arg3] at IP address [arg4]. This message is for the use case where a user successfully logs in to a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No...
Page 222 This message is for the use case where a remote user has failed to establish a remote control session from a Web browser session. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0018 User Action: Make sure that the correct login ID and password are being used.
Page 223 1. Make sure that the correct login ID and password are being used. 2. Have the system administrator reset the login ID or password. • FQXSPSE4008I: SNMPv1 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4], Address= [arg5], . A user changed the SNMP community string Severity: Info Serviceable: No Automatically notify Support: No...
Page 224 User Action: Information only; no action is required. • FQXSPSE4012I: Secure CIM/XML(HTTPS) [arg1] by user [arg2]. A user enables or disables Secure CIM/XML services Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0092 User Action: Information only;...
Page 225 Information only; no action is required. • FQXSPSE4016I: Global Login Account Security set by user [arg1]: PasswordRequired=[arg2], PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4], MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6], MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8]. A user changes the Global Login Account Security Settings to Legacy Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0099...
Page 226 Information only; no action is required. • FQXSPSE4020I: User [arg1] role set to [arg2]. A user account role assigned Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0103 User Action: Information only;...
Page 227 • FQXSPSE4024I: SSH Client key imported for user [arg1] from [arg2] by user [arg3] from [arg4] at IP address [arg5]. User imported an SSH Client key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0107 User Action: Information only;...
Page 228 Information only; no action is required. • FQXSPSE4028I: Security: Userid: [arg1] had [arg2] login failures from IPMI client at IP address [arg3]. This message is for the use case where a user has failed to log in to a Management Controller from IPMI. Severity: Info Serviceable: No Automatically notify Support: No...
Page 229 Information only; no action is required. • FQXSPSE4032I: Login ID: [arg1] from [arg2] at IP address [arg3] has logged off. This message is for the use case where a user has logged off of a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30...
Page 230 Expired certificate has been removed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0190 User Action: Information only; no action is required. • FQXSPSE4037I: Crypto mode modified from [arg1] to [arg2] by user [arg3]. Crypto mode modified Severity: Info Serviceable: No...
Page 231 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0229 User Action: The user account you input has expired. • FQXSPSE4041I: Security: Userid: [arg1] had [arg2] login failures from a SFTP client at IP address [arg3].
Page 232 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0240 User Action: Information only; no action is required. • FQXSPSE4045I: The Salt of user [arg1] third-party password has been [arg2] by user [arg3] from [arg4] at IP address [arg5].
Page 233 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0247 User Action: Information only; no action is required. • FQXSPSE4049I: Role [arg1] is assigned to user [arg2] by user [arg3]. Role is assigned Severity: Info Serviceable: No...
Page 234 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0262 User Action: Information only; no action is required. • FQXSPSE4053I: Management Controller [arg1] left the neighbor group [arg2] by user [arg3] at IP address [arg4].
Page 235 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0266 User Action: Information only; no action is required. • FQXSPSE4057I: User [arg1] created by user [arg2] from [arg3] at IP address [arg4]. A user account was created by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
Page 236 User Action: Information only; no action is required. • FQXSPSE4061I: User [arg1] custom privileges set: [arg2][arg3][arg4][arg5][arg6][arg7][arg8][arg9] by user [arg10] from [arg11] at IP address [arg12]. User account privileges assigned by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0271 User Action:...
Page 237 User Action: Information only; no action is required. • FQXSPSE4075I: [arg1] by KCS to allow secure boot to be enabled by user [arg2] from [arg3] at IP address [arg4]. Allow Secure boot to be enabled over KCS Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
Page 238 Information only; no action is required. • FQXSPSE4083I: The local cached key has expired and destroyed it. This message is for the use case where the local cached key has expired and destroyed it. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0331...
Page 239 Check the status of all virtual disks on the system, resolve the problem according to LSI MegaRAID software user guide. • FQXSPSR2001I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted.
Page 240 Automatically notify Support: Yes Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0135 User Action: Lenovo Support will address the problem. • FQXSPSS4006I: Call Home to [arg1] failed to complete: [arg2]. Call Home failed to complete. Severity: Info Serviceable: No...
Page 241 Tier Change Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0222 User Action: Information only; no action is required. • FQXSPSS4008I: The [arg1] setting has been changed to [arg2] by user [arg3]. The setting has been changed by user Severity: Info Serviceable: No...
Page 242 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0033 User Action: Complete the following steps until the problem is solved: 1. Make sure that the certificate that you are importing is correct. 2.
Page 243 User Action: Complete the following steps until the problem is solved: 1. Collect Service Data log. 2. Contact Lenovo Support. • FQXSPUN0002N: Numeric sensor [NumericSensorElementName] going low (lower non- recoverable) has asserted. This message is for the use case when an implementation has detected a Lower Non-recoverable sensor going low has asserted.
Page 244 Note: If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before the update. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPUN0004M: Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted.
Page 245 None • FQXSPUN0006I: Sensor [SensorElementName] has transitioned to idle. This message is for the use case when an implementation has detected a Sensor transition to idle. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0500 User Action: Information only;...
Page 246 2. If the problem still exist, press F1 or use LXPM to do XCC firmware update. 3. Collect Service Data log. 4. Contact Lenovo Support. • FQXSPUN0009I: Sensor [SensorElementName] has asserted. This message is for the use case when an implementation has detected a Sensor has asserted.
Page 247 Automatically notify Support: No Alert Category: System - Predicted Failure SNMP Trap ID: 27 CIM Prefix: PLAT CIM ID: 0511 User Action: Information only; no action is required. • FQXSPUN0013I: Sensor [SensorElementName] has indicated limit exceeded. This message is for the use case when an implementation has detected a Sensor limit was exceeded. Severity: Info Serviceable: No Automatically notify Support: No...
Page 248 Complete the following steps until the problem is solved: 1. Reseat Power supplies and AC cycle the system. 2. If the problem persist collect Service Data log. 3. Contact Lenovo Support. • FQXSPUN0019M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
Page 249 2. Contact Lenovo Support. • FQXSPUN0020N: Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state. This message is for the use case when an implementation has detected a Sensor transitioned to non- recoverable from less severe. Severity: Error...
Page 250 CIM Prefix: PLAT CIM ID: 0530 User Action: Complete the following steps until the problem is solved: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system.
Page 251 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0534 User Action: Information only; no action is required. • FQXSPUN0026G: Device [LogicalDeviceElementName] has been added. This message is for the use case when an implementation has detected a Device was inserted. Severity: Warning Serviceable: No Automatically notify Support: No...
Page 252 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0538 User Action: Information only; no action is required. • FQXSPUN0029I: Device [LogicalDeviceElementName] has been disabled. This message is for the use case when an implementation has detected a Device was disabled. Severity: Info Serviceable: No Automatically notify Support: No...
Page 253 CIM Prefix: PLAT CIM ID: 0544 User Action: Information only; no action is required. • FQXSPUN0033I: Sensor [SensorElementName] has indicated a on-line state. This message is for the use case when an implementation has detected a Sensor transitioned to on-line. Severity: Info Serviceable: No Automatically notify Support: No...
Page 254 User Action: Information only; no action is required. • FQXSPUN0037I: Sensor [SensorElementName] has indicated a power save state. This message is for the use case when an implementation has detected a Sensor transitioned to power save state. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
Page 255 3. Consider reconfiguring the solution with larger power rating PSU's. 4. If problem persists, collect Service Data log. 5. Contact Lenovo Support. • FQXSPUN0042J: Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has asserted.
Page 256 CIM Prefix: PLAT CIM ID: 0530 User Action: Complete the following steps until the problem is solved: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system.
Page 257 a. Reduce the compute board/system in error to a minimum configuration; 1 CPU + 1 DIMM. Does the problem still occur? Yes/No b. No: Add CPU and/DIMMs one and a time until the error re-occurs. Consider replacing the last CPU or DIMM that was installed that caused the error. c.
Page 258 Complete the following steps until the problem is solved: 1. Investigate why the drive is offline. 2. It is likely another event indicating a drive has failed of has been deasserted. • FQXSPUN0051J: The RAID controller in PCI slot [arg1] is asserted a warning. Foreign configuration is detected.
Page 259 Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0522 User Action: This is usually consequence of a drive failure, there should be another event reporting the failure (like the one above), replace the failed drive.
Page 260 This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0481 User Action: Information only;...
Page 261 Information only; no action is required. • FQXSPUN2005I: Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has deasserted. This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other...
Page 262 SNMP Trap ID: 27 CIM Prefix: PLAT CIM ID: 0511 User Action: Information only; no action is required. • FQXSPUN2012G: Sensor [SensorElementName] is asserting predictive failure. This message is for the use case when an implementation has detected a Sensor predictive failure was asserted.
Page 263 CIM Prefix: PLAT CIM ID: 0512 User Action: Information only; no action is required. • FQXSPUN2015I: Sensor [SensorElementName] has indicated performance lags. This message is for the use case when an implementation has detected a Sensor performance lags. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
Page 264 SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0523 User Action: Information only; no action is required. • FQXSPUN2020I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted.
Page 265 This message is for the use case when an implementation has detected a Device was inserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0536 User Action: Information only;...
Page 266 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0557 User Action: Information only; no action is required. • FQXSPUN2040I: Redundancy Lost for [RedundancySetElementName] has deasserted. This message is for the use case when Redundancy Lost has deasserted. Severity: Info Serviceable: No Automatically notify Support: No...
Page 267 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0809 User Action: Information only; no action is required. • FQXSPUN2044I: Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from Non-redundant: Insufficient Resources.
Page 268 • FQXSPUN2047I: Sensor [SensorElementName] has deasserted the transition to non-recoverable. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0531 User Action:...
Page 269 • FQXSPUP0001I: A firmware or software change occurred on system [ComputerSystemElementName]. This message is for the use case when an implementation has detected that the Firmware or Software Changed. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0438 User Action:...
Page 270 Complete the following steps until the problem is solved: 1. Flash XCC firmware to the latest level and reboot system. 2. If the problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPUP0006L: Invalid or Unsupported hardware was detected on system [ComputerSystemElementName].
Page 271 • FQXSPUP0009I: A successful software or firmware change was detected on system [ComputerSystemElementName]. This message is for the use case when an implementation has detected a Successful Software or Firmware Change. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0450 User Action:...
Page 272 User Action: Information only; no action is required. • FQXSPUP2007I: Valid and Supported firmware or software was detected on system [ComputerSystemElementName]. This message is for the use case when an implementation has detected a Valid/Supported Firmware/ Software Version. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other...
Page 273 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0035 User Action: Information only; no action is required. • FQXSPUP4002I: Flash of [arg1] from [arg2] failed for user [arg3]. This message is for the use case where a user has not flashed the firmware component from the interface and IP address due to a failure.
Page 274 Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0133 User Action: Attempt to flash the FPGA firmware to the same level on all nodes. • FQXSPUP4006I: Auto promote primary XCC to backup is [arg1] by user [arg2] from [arg3] at IP address [arg4].
Page 275 This message is for the use case when an implementation has detected a Poweroff by Watchdog has occurred. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0372 User Action: Information only;...
Page 276 ThinkSystem ST550 Messages and Codes Reference...
Page 277: Chapter 3. Uefi Events
UEFI error messages can be generated when the server starts up (POST) or while the server is running. UEFI error messages are logged in the Lenovo XClarity Controller event log in the server. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event.
Page 278 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0007I [arg1] DIMM number [arg2] has been replaced. [arg3] Informational FQXSFMA0008I DIMM [arg1] POST memory test failure has been recovered. [arg2] Informational FQXSFMA0009I Invalid memory configuration for Mirror Mode has been recovered. Informational [arg1] FQXSFMA0010I...
Page 279 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4081I Host Power-On password has been cleared. Informational FQXSFPU4082I Host Admin password has been changed. Informational FQXSFPU4083I Host Admin password has been cleared. Informational FQXSFPU4084I Host boot order has been changed. Informational FQXSFPU4085I Host WOL boot order has been changed.
Page 280 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0028M DIMM [arg1] Self-healing, attempt post package repair (PPR) Warning exceeded DIMM level threshold [arg2] at Rank [arg3] Sub Rank [arg4] Bank [arg5] Row [arg6] on Device [arg7]. [arg8] Warning FQXSFMA0030K Intel Optane DCPMM [arg1] Percentage Remaining is less than...
Page 281 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4045G Physical Presence is not asserted, abort TPM Firmware upgrade. Warning FQXSFPU4050G Failed to update TPM Firmware. Warning Warning FQXSFPU4051G Undefined TPM_TCM_POLICY found FQXSFPU4052G TPM_TCM_POLICY is not locked Warning Warning FQXSFPU4053G...
Page 282 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0001M DIMM [arg1] has been disabled due to an error detected during POST. Error [arg2] FQXSFMA0002M An uncorrectable memory error has been detected on DIMM [arg1] at Error address [arg2].
Page 283: List Of Uefi Events
Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU0010K A cache size mismatch has been detected for one or more Error processors. FQXSFPU0011K A cache type mismatch has been detected for one or more Error processors. FQXSFPU0012K A cache associativity mismatch has been detected for one or more Error...
Page 284 3. Save settings and restart the system. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0002M: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller. Severity: Warning User Action: Complete the following steps: 1. Reboot the system.
Page 285 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
Page 286 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
Page 287 1. Power off the system and remove A/C power. 2. Restore A/C power and power on the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
Page 288 1. Check Lenovo Support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates. 2. If this device and/or any attached cables were recently installed, moved, serviced or upgraded.
Page 289 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
Page 290 Reseat adapter and any attached cables. 2. Move adapter to a different system slot, if available. 3. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. Note: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded.
Page 291 1. Check the log for a separate error related to an associated PCIe device and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
Page 292 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
Page 293 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
Page 294 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 2. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.)
Page 295 4. If the DIMMs have been upgraded just prior to the issue than update uEFI using alternate or minimal configuration. 5. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
Page 296 5. After you install qualified memory and power up the server, check to ensure this informational event is not logged again. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0007I: [arg1] DIMM number [arg2] has been replaced. [arg3]...
Page 297 Clear CMOS settings by removing battery for a few seconds. 5. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0009I: Invalid memory configuration for Mirror Mode has been recovered. [arg1] Severity: Info Parameters: [arg1] DIMM identifier consists of S/N, FRU and UDI, e.g. "739E68ED-VC10 FRU 0123456"...
Page 298 User Action: Complete the following steps: 1. Reseat affected DIMM. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. Swap the DIMM to another known good location. 4. If the problem persists, collect Service Data logs and contact Lenovo Support.
Page 299 Complete the following steps: 1. Reseat the affected NDIMM, and the DIMM in the adjacent slots if populated. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
Page 300 DIMM connector on that memory channel. 2. If no problem is observed on the BBU connectors or the problem persists, Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error.
Page 301 4. Reset UEFI to the default settings. 5. If the problem persists, update the UEFI firmware. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
Page 302 2. Boot to F1 setup and enable the DIMM. Reboot the system. 3. Update UEFI firmware to the latest version. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
Page 303 4. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key. • FQXSFMA0029I: The PFA of DIMM [arg1] has been deasserted after applying PPR for this DIMM.
Page 304 2. Back up data. 3. Check if the DCPMM meets warranty terms. a. If the DCPMM meets the warranty terms, contact Lenovo Support for DCPMM replacement. b. If the DCPMM does not meet the warranty terms, order a new comparable DCPMM through an authorized Lenovo reseller.
Page 305 5. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0034M: DIMM [arg1] (UID: [arg2]) of Intel Optane DCPMM persistent memory interleave set should be moved to DIMM slot [arg3] in sequence. Severity: Warning Parameters: [arg1] DIMM Silk Label, 1-based...
Page 306 3. This error message will provide the UID of the missing DCPMM, 4. Use Lenovo Service Client or contact Lenovo Support to parse log to get correct location for DCPMM Find the missing DCPMM and install it in the correct location.
Page 307 Complete the following steps: 1. Check system spec and follow the rules for populating DCPMM in correct order. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0041K: Near Memory/Far Memory ratio (1:[arg1].[arg2]) for Intel Optane DCPMM configuration is not in recommended range (1:2 - 1:16).
Page 308 Complete the following steps: 1. Perform a virtual reseat or AC cycle the server. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
Page 309 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for a firmware update required for this processor and install that update, if applicable. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
Page 310 1. If this is a newly installed option, ensure that matching processors are installed in the correct processor sockets. 2. Check Lenovo Support site for an applicable service bulletin that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
Page 311 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch issues found. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
Page 312 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
Page 313 User Action: Complete the following steps: 1. If the processor or firmware was just updated, check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
Page 314 4. Determine if there have been recent changes to the hardware, firmware or operating system. Reverse them if possible. 5. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU0020I: The UEFI firmware image capsule signature is invalid.
Page 315 Security -> Physical Presence Policy Configuration), user is allowed to assert remote Physical Presence via IPMI tool.) 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU0023I: Secure Boot Image Verification Failure has been cleared as no failure in this round boot.
Page 316 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem.
Page 317 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot the system. 3. If the problem persists, collect Service Data logs.
Page 318 2. If the error recurs TPM related features will not work. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
Page 319 ThinkSystem SR850P Types 7D2F, 7D2G, 7D2H > Hardware replacement procedures > motherboard replacement>Enable TPM/TCM>Set the TPM version. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4046I: TPM Firmware will be updated from TPM1.2 to TPM2.0.
Page 320 Usually, the TPM update information is located in “System board replacement” section in “Hardware replacement procedures”. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4051G: Undefined TPM_TCM_POLICY found...
Page 321 1. Re-install the original TCM/TPM card that shipped with the system. 2. Reboot the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
Page 322 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
Page 323 Complete the following steps: 1. Review XCC logs for communication errors and resolve. 2. AC cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFSR0001M: [arg1] GPT corruption detected, DiskGUID: [arg2] Severity: Warning Parameters: [arg1] GPT corruption location.
Page 324 2. Connect at least one bootable device to the system. 3. Connect AC power to the system. 4. Power on system and retry. 5. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFTR0001L: An invalid date and time have been detected. Severity: Warning...
Page 325: Chapter 4. Xclarity Provisioning Manager Events
FQXPMCL0037I Import uefi settings successfully. Informational FQXPMCL0039I Export bmc settings successfully. Informational FQXPMCL0041I Import bmc settings successfully. Informational FQXPMEM0002I LXPM firmware image found. Starting LXPM Informational FQXPMEM0003I LXPM has exited. Control returned to UEFI Informational © Copyright Lenovo 2017, 2024...
Page 326 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMEM0004I Launching diagnostic program Informational FQXPMEM0005I boot diagnostic program success Informational FQXPMNM0002I Set BMC network parameters to new values. Informational FQXPMOS0010I Red Hat RHEL 7.3 (64-bit) OS installed Informational FQXPMOS0011I Red Hat RHEL 6.9 (64-bit) OS installed...
Page 327 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMCL0005K Current System Boot Mode is Legacy. OS Clone only support UEFI Warning Mode. FQXPMCL0030K Failed to export raid config. Warning FQXPMCL0032K Failed to import raid config. Warning FQXPMCL0034K Failed to export uefi settings.
Page 328: List Of Xclarity Provisioning Manager Events
The update package is invalid. Failed to update the firmware. Error FQXPMUP0208M Failed to execute reboot BMC command Error List of XClarity Provisioning Manager events This section lists all messages that can be sent from the Lenovo XClarity Provisioning Manager. ThinkSystem ST550 Messages and Codes Reference...
Page 329 • FQXPMCL0001K: Bootx64.efi is not found. Failed to Boot OS. Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. If the problem persists, reflash BMC firmware. 3. Reboot system and retry OS booting. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
Page 330 • FQXPMCL0030K: Failed to export raid config. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. Ensure the state of the RAID adapter and disk drives are normal.
Page 331 6. Reboot the machine and retry the import of the RAID configuration. 7. If the problem persists, contact technical support. • FQXPMCL0033I: Import raid config successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0034K: Failed to export uefi settings. Severity: Warning User Action: 1.
Page 332 3. Retry the export of BMC setting. 4. If the problem persists, contact technical support. • FQXPMCL0039I: Export bmc settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0040K: Failed import bmc settings. Severity: Warning User Action: 1.
Page 333 Information only; no action is required. • FQXPMEM0004I: Launching diagnostic program Severity: Info User Action: Information only; no action is required. • FQXPMEM0005I: boot diagnostic program success Severity: Info User Action: Information only; no action is required. • FQXPMEM0006M: Unable to locate diagnostic firmware image Severity: Error User Action: 1.
Page 334 Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 3.
Page 335 5. If the problem persists, perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, contact technical support. •...
Page 336 Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. If the problem persists, reflash BMC firmware. 3. Retry OS deployment. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
Page 337 Information only; no action is required. • FQXPMOS0011I: Red Hat RHEL 6.9 (64-bit) OS installed Severity: Info User Action: Information only; no action is required. • FQXPMOS0012I: SLES 12 for AMD64 and Intel64 Service Pack 2 OS installed Severity: Info User Action: Information only;...
Page 338 Severity: Info User Action: Information only; no action is required. • FQXPMOS0020I: Hyper-V Server 2016 SERVERHYPERCORE OS installed Severity: Info User Action: Information only; no action is required. • FQXPMOS0021I: Windows Server 2016 SERVERSOLUTION OS installed Severity: Info User Action: Information only;...
Page 339 Information only; no action is required. • FQXPMRS0011K: Failed to change disk drives' state. Severity: Warning User Action: 1. Ensure LXPM and RAID adapter firmware are at the latest levels. 2. Ensure the state of the RAID adapter and disk drives are both healty. 3.
Page 340 User Action: 1. Remove A/C from the server and reseat all drives, backplanes, RAID adapters, expanders (if any), and cables. 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. •...
Page 341 Severity: Error User Action: 1. Do one of the following: – If the affected drive(s) are detected by the system, update the disk drive firmware and reboot the server. – If the affected drive(s) are not detected by the system or failing to respond: a.
Page 342 User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. If the problem persists, contact technical support. • FQXPMSR0012I: Change disk drives' state successfully.
Page 343 1. Follow prompts to update the firmware and retry the update. 2. If the problem persists, contact technical support. • FQXPMUP0002K: The selected packages are not compatible Severity: Warning User Action: 1. Follow prompts to update each individual firmware package. 2.
Page 344 1. Restart BMC via supported method and reboot the system. 2. Reflash BMC firmware. 3. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4.
Page 345 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
Page 346 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
Page 347 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
Page 348 • FQXPMVD0002H: Failed to update the VPD data. Severity: Warning User Action: 1. Press "Update" button on VPD update page. 2. Perform AC reset or virtual reseat if step 1 failed. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
Page 349: Appendix A. Getting Help And Technical Assistance
Gathering information needed to call Support If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call. You can also see http:// for more information about your product warranty.
Page 350: Collecting Service Data
Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.
Page 351: Contacting Support
Contacting Support You can contact Support to obtain help for your issue. You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service provider authorized by Lenovo to provide warranty service, go to https://datacentersupport.lenovo.com/ serviceprovider and use filter searching for different countries.
Page 352 ThinkSystem ST550 Messages and Codes Reference...
Page 353: Index
Index Lenovo XClarity Controller error messages collecting service data Lenovo XClarity Controller events creating a personalized support web page custom support web page service and support before you call error codes and messages hardware Lenovo XClarity Controller UEFI 273, 321...
Page 354 ThinkSystem ST550 Messages and Codes Reference...

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