Long-term storage
1. Let the dehumidifier sit for two days after making it enter standby mode and unplugging it.
2. Clean the dehumidifier, the water tank, and the filter.
3. Coil up the power cord and secure it with a cable tie.
4. It is recommended to store the dehumidifier in packaging.
5. Store the dehumidifier upright in a dry and well-ventilated place.
Troubleshooting
Issue
The dehumidifier suddenly
shakes when it turns on, enters
standby mode, or operates.
The dehumidifier does not
work well.
The dehumidifier cannot work.
The dehumidifier leaks water.
The dehumidifier makes unusual
sounds when running.
Black stains appear in the water
tank.
Common Error Codes
Code Description
Fan error
C2
Communication error between
C3
display and motherboard
Pipe temperature sensor error
E1
Humidity sensor error
E9
Overload protection
H2
Fluoride deficiency protection
H6
Overheating protection
H8
Note: The error code will appear on the dehumidifier's display.
Cause and Solution
This is caused by the start or stop of the compressor, which is normal.
It is recommended to use the dehumidifier indoors at a temperature from 5°C to 35°C.
Check whether the humidity is set appropriately.
Check whether the air inlet or the air outlet is dirty or blocked, and clean them in time.
Check whether the doors and windows are open. It is recommended to close the doors and
windows and turn off other ventilation equipment when the dehumidifier is operating.
Check whether there is a power failure.
Check whether the power plug has become loose.
Check whether the water tank is full or has been installed incorrectly.
Check whether the timer function is being used.
Check whether the drainage hose has become loose.
Check whether the drainage system is blocked.
Check whether the dehumidifier is on a flat surface.
Check whether the filter is blocked.
Check whether the refrigerant makes sound when the compressor is turned on.
The black stains are caused by the air dust and the materials attached to the surfaces of
the evaporator and condenser. They flow into the water tank with the condensate water.
This is normal.
Directly wipe them with a paper towel. The black stains will decrease with continued use.
Solution
Turn the dehumidifier off for 5 minutes and then turn it on again. If the error code
appears multiple times, please contact the after-sales service team for help.
Disconnect the dehumidifier from the electrical outlet then reconnect it to the
electrical outlet. If the issue persists, please contact the after-sales service team
for help.
Turn the dehumidifier off for 5 minutes and then turn it on again. If the error code
appears multiple times, please contact the after-sales service team for help.
Turn the dehumidifier off for 5 minutes and then turn it on again. If the error code
appears multiple times, please contact the after-sales service team for help.
Check whether the dehumidifier's air inlet or air outlet is blocked.
Turn the dehumidifier on again, and if the error code appears multiple times, please
contact the after-sales service team for help.
Turn the dehumidifier off for 5 minutes and then turn it on again. If the error code
appears multiple times, please contact the after-sales service team for help.
Make sure the dehumidifier is working between 5°C and 35°C. If the error code still
appears, please contact the after-sales service team for help.
7
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