Appendix C - Problem Solving - TRENDnet VIP-L16 Configuration Manual
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Also See for VIP-L16:
- Installation manual (21 pages) ,
- Operation manual (36 pages) ,
- Datasheet (2 pages)
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Appendix C – Problem solving
1. I am not able to watch live video nor recorded video
•
Check that you have correctly installed the .NET Framework 1.1.
•
Check that ActiveX components both live video and recorded video has been correctly
installed.
•
Check that you have Internet access, by trying to access any known Web page
through Internet Explorer.
2. You are only able to watch live video
•
Check that you have correctly installed the .NET Framework 1.1.
•
Check that ActiveX component for live video has been correctly installed.
•
Check you have Internet access, by trying to access any known Web Page in Internet
Explorer.
•
Check that you do not have Proxy Server configured in the Internet Explorer. ActiveX
live video allows you to connect the PC through a Proxy Server. But ActiveX does not
support connections by means of a Proxy Server.
•
Check that your PC has access to the Internet.
3. ActiveX components do not get installed
•
Check that you have correctly installed the .NET Framework 1.1.
4. The NVR does not record video
•
Check that the NVR has direct connection to Internet and try to access any known
Web page in Internet Explorer.
•
Ping the IP cameras that you want to record.
•
Check that recording is enabled.
•
Check the cameras' recording schedule. If they are configured to record by event then
verify that the IP camera is sending the events to the NVR.
5. Service cannot be initialized, stopped or restarted by Web access
•
This functionality is only available when VortexIP recorded is installed on Windows XP
Professional. If you are running Windows 2000 Server or Windows 2003 Server, then
you will not be able to make decisions about the recording service from the Web
access due to the security policy of the operating system.
6. Forgot my Administrator password
•
For security reasons passwords will not be able to be restored. If you happen to forget
your root password, you need to reinstall VortexIP. Remember that by default, there
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