Segway NAVIMOW i Series Important Information Manual page 6

THAT PROHIBITS SUCH EXCLUSION, LIMITATION, RESTRICTION, OR MODIFICATION OF WARRANTY. FOR ANY WARRANTY THAT MAY
APPLY HEREIN ON THE GROUND THAT SUCH WARRANTY IS MANDATED BY LAW AND CANNOT BE EFFECTIVELY EXCLUDED,
RESTRICTED OR MODIFIED BY THE FOREGOING DISCLAIMER, THE DURATION OF ITS APPLICABILITY SHALL BE THE PERIOD
PROVIDED BY THE LIMITED WARRANTY HEREIN OR THAT REQUIRED BY THE APPLICABLE COUNTRY/STATE LAW, WHICHEVER IS
SHORTER. SOME COUNTRIES/STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
2. Limited Warranty Service Process
Navimow's online services are available at navimow.segway.com. During your use of the Product, you believe the Product or its
component is defective and/or does not work correctly. PLEASE IMMEDIATELY STOP USING THE PRODUCT, AND STORE THE
PRODUCT PROPERLY. YOUR CONTINUED USE OF THE PRODUCT UNDER SUCH CIRCUMSTANCE MAY CAUSE SEVERE BODILY INJURY
OR EVEN DEATH TO YOU OR THE OTHERS AND/OR CAUSE PROPERTY DAMAGES. Thereafter, please immediately contact Navimow
at support-navimow@rlm.segway.com or through Live Chat via the app. Navimow's technical support personnel are available to
assist you online in diagnosing the defect, and if any, and providing further instructions. In the event the warranty services are
required, please prepare for the following materials, including (i) proof of the original purchase of the Product, (ii) the Product's
serial number, and (iii) a description of the defect if applicable. Upon the verification of your eligibility for the Limited Warranty
protection and/or services, you should provide your name, email address, mailing address, and contact phone number to us, we
will guide you to get our service.
If you want to return the defective unit to service, you shall be responsible for the cost of shipping and risk of loss and damage
that may occur during the shipment from you to Navimow and from Navimow to you. You must include your defective Product or
component within the original or Navimow-approved packaging, which will be provided at your cost, for shipment of the
Product to Navimow. You shall defend, indemnify, and hold Navimow harmless any loss and/or damages that may be caused by
your improper packaging or shipment of the Product or component to Navimow.
An authorized service provider or Navimow Dealer will inspect your returned Product. If Navimow reasonably determines that
the problem is not covered by the Limited Warranty, Navimow will notify you and inform you of service or replacement
alternatives that are available to you on a fee basis, or Navimow will return your Product to you unrepaired, and in such
instance, you will be responsible for the cost of shipping and insurance for shipment of your Product from Navimow to you. In an
event that any services is not covered by the limited warranty and you reject a paid service recommended by Navimow Parties
and/or Navimow Dealer, you understand and acknowledge that failure to repair and/or services the Product may increase the
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risk of fall and/or Product failure which may result in severe property damages, severe bodily injury or death, and you agree that
this is your informed consent to take such risk.
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For a return eligible for the warranty protection and/or services, Navimow will serve defective Products with new or
reconditioned parts of the same or similar style at no cost to you for the service. Parts replaced by Navimow will be retained by
and become the property of Navimow. In such a situation, Navimow will pay reasonable return shipping charges for the return of
the Product to you.
3. Limited Warranty Eligibility
3.1 Your service request must be received by Navimow within the Limited Warranty Period as described above, and Navimow
must receive your Product in accordance with the Limited Warranty Service Process defined above.
3.2 Your Product must be purchased from an authorized Navimow Dealer.
3.3 You must provide the original purchase receipt.
3.4 Your Product must have serial number legible, unobscured, untampered, and unmodified.
3.5 All tamper-resistant seals must be intact, in place, and unmodified.
4. Limited Warranty Exclusions
This Limited Warranty describes the service available to you if your product requires warranty service, and you may have
additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your product or any
component thereof caused by:
4.1 Abuse, misuse, recklessness, negligence, or commercial use.
4.2 Improper charging, storage, maintenance, or operation of the Product not in compliance with instructions or limitations as
provided in the user materials.
4.3 Use of the Product not in compliance with applicable laws and regulations.
4.4 Use of the Product by persons with inadequate experience.
4.5 Accident, collision, fire damage, water damage, chemical damage, use of the product outside of the product's working
temperature range, high-pressure water spray, earthquake, dropping.
4.6 Modifications to mechanical parts, modification of electronic parts, or modifications to software embedded in the Product.
4.7 Service, repair, and maintenance by unauthorized providers.
4.8 Cosmetic damages.
4.9 Use of the Product with third party product, component, or accessory.
4.10 The normal deterioration of wear and tear parts.
4.11 Use of the Product with overdue wear and tear parts.
5. LIABILITY DISCLAIMER AND LIMITATION
5.1 NAVIMOW AND OTHER NAVIMOW PARTIES DO NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME ON ITS BEHALF, ANY OTHER
OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT, ITS COMPONENT PARTS, ACCESSORIES, SERVICE REPAIR, OR
THIS LIMITED WARRANTY.
5.2 NAVIMOW PARTIES AND NAVIMOW DEALERS ARE NOT RESPONSIBLE FOR ANY LOSS OF USE OF A PRODUCT, ITS COMPONENT
PARTS, ACCESSORIES, OR FOR ANY INCONVENIENCE OR OTHER LOSS OR DAMAGE WHICH MIGHT BE CAUSED FROM ANY
DEFECT IN A PRODUCT, ITS COMPONENT PARTS, ACCESSORIES, SERVICE REPAIR, OR FOR ANY OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES YOU MAY HAVE AS A RESULT OF ANY DEFECT IN A PRODUCT, ITS COMPONENT PARTS,
ACCESSORIES, OR SERVICE REPAIR. SOME COUNTRIES/STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE
EXTENT THAT IT IS DISALLOWED BY APPLICABLE LAW.
5.3 IN NO EVENT NAVIMOW, OTHER NAVIMOW PARTIES AND NAVIMOW DEALERS' TOTAL AND AGGREGATE LIABILITY FOR ALL
CLAIMS UNDER ANY AND ALL APPLICABLE LAW OR THEORY, JOINTLY OR SEVERALLY, ARISING OUT OF OR RELATED TO THE
PURCHASE OF THE PRODUCT, USE OF THE PRODUCT, BREACH OF CONTRACT, TORTS (INCLUDING NEGLIGENCE) OR
OTHERWISE, EXCEEDS THE DUTY TO REPAIR OR REPLACE ANY DEFECTIVE PRODUCT, FURTHER SUBJECT TO NAVIMOW'S SOLE
AND EXCLUSIVE DISCRETION. IN NO EVENT SHALL BE NAVIMOW, OTHER NAVIMOW PARTIES AND NAVIMOW DEALERS BE
LIABLE TO ANY PERSON FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED
DAMAGED ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH THE PURCHASE OF THE PRODUCT, ANY BREACH
OF THIS AGREEMENT OR MANUFACTURER'S DUTIES REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B)
WHETHER OR NOT NAVIMOW OR OTHER NAVIMOW PARTIES WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND (C)
THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED UNLESS SUCH
LIMITATIONS AND EXCLUSIONS ARE PROHIBITED BY APPLICABLE LAW. THE FOREGOING LIMITATIONS OR EXCLUSIONS APPLY
EVEN IF AN AGGRIEVED CUSTOMER OR ANY OTHER PERSON'S (WHO MIGHT HAVE RIGHT OR CLAIM UNDER THIS AGREEMENT
BY OPERATION OF LAW OR EQUITY) REMEDIES UNDER THIS AGREEMENT FAIL THEIR ESSENTIAL PURPOSE. IN THE EVENT
SOME COUNTRIES/STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN OR ALL OF THE FOREGOING
DAMAGES, SO TO THE EXTENT THAT SUCH LIMITATIONS OR EXCLUSIONS ARE NOT ALLOWED BY LAW, THEY MAY NOT APPLY TO
YOU. SOME COUNTRIES/STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO TO THE EXTENT THAT SUCH LIMITATIONS OR EXCLUSIONS ARE NOT ALLOWED BY LAW, THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.
5.4 To the extent permitted by applicable law, NAVIMOW PARTIES hereby DISCLAIM any liability and thereby shall not be
responsible for any damages, including but not limited to death, bodily injury, or damages to property, arising out of or
related to any conduct (including misconduct), action, inaction, act (including failure to act), omission or negligence by any
authorized or unauthorized dealer, distributor, wholesaler, retailer, service provider or third party that involves into the
distribution of Product or the services thereto. To the extent permitted by applicable law, the explicit representations and
warranties, if any, provided herein, shall be the only warranties and representations made by NAVIMOW PARTIES to YOU, any
consumer, and/or end-user. NAVIMOW PARTIES shall not be responsible for any other warranties and/or representations that
may be given and/or provided by another person unless NAVIMOW Parties have in a written form explicitly authorized such
additional warranty and/or representation to be given to consumer or end-user.
6. Claims, Dispute Resolution and Arbitration
THE CLAUSES CONTAINED HEREIN ARE LEGALLY BINDING BETWEEN YOU (EITHER AN INDIVIDUAL OR ENTITY), AND NAVIMOW, ITS
AFFILIATES, NAVIMOW PARTIES AND NAVIMOW DEALERS. THE CLAUSES CONTAINED HEREIN MAY AFFECT YOUR RIGHTS, AND IT IS
YOUR RESPONSIBILITY TO READ THE FOLLOWING SECTIONS. YOU CAN OPT OUT OF THE AGREEMENT WITHIN 30 CALENDAR DAYS
OF THE FIRST CONSUMER PURCHASE BY EMAILING OPTOUT@SEGWAY.COM AND PROVIDING THE APPLICABLE INFORMATION. FOR
MORE DETAILS, PLEASE SEE SECTION 6.3.
6.1 Binding Arbitration
Navimow Parties, Navimow Dealers, and you agree that any dispute, controversy, or claim arising out of, related to or in
connection with this Agreement, the limited warranty, the sale, condition, or performance of the Product, whether based in
contract, tort, fraud, misrepresentation or any other legal theory at law or in equity, including but not limited to any claims
for death, injury or property damages, shall be submitted to binding arbitration upon the request of either party upon the
service of that request on the other party.
The arbitration shall be conducted by the American Arbitration Association (AAA) according to its Commercial Arbitration
Rules and the Supplementary Procedures for Consumer-Related Disputes (collectively "AAA Rules"). The AAA Rules are
available online at adr.org or by calling the AAA at 1-800-778-7879. The arbitration shall be conducted before a single
arbitrator, whose award may not exceed, in form or amount, the relief allowed by the "Liability Disclaimer and Limitation"
clause herein subject to the applicable law. The arbitration tribunal shall have the power to rule on any challenge to its
jurisdiction or to the validity or enforceability of any portion of the Agreement to arbitrate. Any decision of the arbitrator
shall be final and may be entered into any judgment in any court of competent jurisdiction. You waive the right to have your
claim heard in a court of law and by a jury.
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