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Bose 500 Manual

Bose 500 Manual

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  • Page 1 S O U N D B A R 5 0 0...
  • Page 2 IM P ORTA NT SAF ETY IN STRU CTI O NS Please read and keep all safety, security, and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements.
  • Page 3 • If the battery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made, seek medical advice. • Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like). • Only use the following hardware to mount this product: Bose Soundbar Wall Bracket. E N G...
  • Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 5 The external power supply provided with the product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is in compliance with the following norms(s) or documents(s): Commission Regulation (EU) 2019/1782. Manufacturer Bose Products B.V. Commercial registration number 36037901 Gorslaan 60...
  • Page 6 REGU L ATORY AND L EGA L I NFO RM ATIO N Management Regulation for Low-power Radio-frequency Devices Article XII According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices.
  • Page 7 Serial number: ___________________________________________________________________________ Model number: ___________________________________________________________________________ Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product. You can easily do this by going to global.Bose.com/register Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “1” is 2011 or 2021.
  • Page 8 This product is capable of receiving automatic security updates from Bose. To receive automatic security updates, you must complete the product setup process in the Bose app and connect the product to the Internet. If you do not complete the setup process, you will be responsible for installing security updates that Bose makes available.
  • Page 9 To view the license disclosures that apply to the third-party software packages included as components of your Bose Soundbar 500 product: 1. On the remote, press and hold the Bluetooth button l and Skip backward button J for 5 seconds.

  • Page 10: Table Of Contents

    Connect the soundbar to power ....................... 16 Network standby ............................16 BOSE APP SETUP Download the Bose app ........................17 EXISTING BOSE APP USERS Add the soundbar to an existing account..................18 Connect to a different Wi-Fi® network ................... 18 ADAPTIQ AUDIO CALIBRATION Run ADAPTiQ audio calibration ......................
  • Page 11 C ON TE N TS VOICE ASSISTANT Voice assistant options .......................... 26 Set up your voice assistant ........................26 Access Alexa ............................... 27 Use your voice ..........................27 Use the soundbar controls ......................28 Access your Google Assistant ......................29 Use your voice ..........................
  • Page 12 C ON TE N TS SOUNDBAR STATUS Wi-Fi status ..............................38 Bluetooth status ............................38 Voice assistant status ..........................39 Microphone off indicator ......................39 Media playback and volume ........................ 40 Update and error status ........................40 ADVANCED FEATURES Update the soundbar ..........................41 Disable/enable Wi-Fi capability ......................
  • Page 13 *May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product is damaged, do NOT use it. Contact your authorized Bose dealer or Bose customer service. Visit: worldwide.Bose.com/Support/SB500 E N G...

  • Page 14: Soundbar Placement

    S OU ND BA R P L AC E M E NT RECOMMENDATIONS For best performance, follow these recommendations when placing the soundbar: • Do NOT place any objects on top of the soundbar. • To avoid wireless interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m) away from the soundbar.

  • Page 15: Wall Mount The Soundbar

    S OU ND BA R P L AC E M E NT WALL MOUNT THE SOUNDBAR You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket, contact your authorized Bose dealer. Visit: worldwide.Bose.com/Support/SB500 CAUTION: Do NOT use any other hardware to mount the soundbar.

  • Page 16: Power

    The soundbar transitions to network standby when audio has stopped and you have not pressed any buttons for 20 minutes. To wake the soundbar from network standby: • Play or resume audio using your mobile device or using the Bose app. • Talk to Amazon Alexa or your Google Assistant.

  • Page 17: Bose App Setup

    B OS E A P P S ET U P The Bose app lets you set up and control the soundbar from your mobile device, such as a smartphone or tablet. Using the app, you can stream music, set and change presets, add music services, explore internet radio stations, configure Amazon Alexa or your Google Assistant, and manage soundbar settings.

  • Page 18: Existing Bose App Users

    EXIST ING BO S E A P P U S E RS ADD THE SOUNDBAR TO AN EXISTING ACCOUNT In the Bose app, go to the My Products screen and add your Bose Soundbar 500. CONNECT TO A DIFFERENT WI-FI NETWORK Connect to a different network if your network name or password has changed, or if you want to change or add another network.

  • Page 19: Adaptiq Audio Calibration

    ADA PT IQ AU D IO CA L I B RATIO N After you set up the soundbar using the Bose app, the app prompts you to run ADAPTiQ audio calibration for best acoustic performance. ADAPTiQ audio calibration customizes the sound of the system to the acoustics of your listening area by taking five audio measurements.

  • Page 20: Soundbar Controls

    S OU ND BA R C O NTRO LS The soundbar controls are located on the top of the soundbar and on the remote. NOTE: You can also control your soundbar using the Bose app. Microphone off button (see page 28)

  • Page 21: Power

    • The first time the soundbar is powered on, the soundbar defaults to TV g source. • You can still access your voice assistant when the soundbar is powered off as long as it has been set up using the Bose app and the microphone is on (see page 26).

  • Page 22: Sources

    S OU ND BA R C O NTRO LS Sources You can control your Bose presets and Bluetooth connections using your remote. To control a source, on the remote, press the button (Bose app m or Bluetooth l) for the source you want to control. Bose app button...

  • Page 23: Presets

    The soundbar includes six presets that you can set to play audio from your favorite music services. Once set, you can access your music, at any time, with a simple touch of a button on the remote or using the Bose app. Preset buttons For more information about presets, see “Preset Personalization”...

  • Page 24: Media Playback And Volume

    S OU ND BA R C O NTRO LS Media playback and volume Volume up Volume down Mute/Unmute Skip backward Skip forward Play/Pause FUNCTION WHAT TO DO Press F. Play/Pause When audio is paused, two lights in the center of the light bar glow solid white until audio resumes.

  • Page 25: Adjust The Bass

    S OU ND BA R C O NTRO LS ADJUST THE BASS To adjust the bass, use the Bose app. You can access this option in the Settings menu. PROGRAM A THIRD-PARTY REMOTE You can program a third-party remote, such as your cable/satellite box remote, to control the soundbar.

  • Page 26: Voice Assistant

    Before you begin, make sure your mobile device and the soundbar are connected to the same Wi-Fi network. To set up your voice assistant, use the Bose app. You can access this option from the Settings menu. NOTE: When setting up your voice assistant, make sure you use the same audio service account that you used in the Bose app.

  • Page 27: Access Alexa

    Play funk in the living room. NOTE: Make sure you say the speaker name you assigned in the Bose app. If multiple speakers Play on a specific speaker have the same name, use the name assigned in the Alexa app or change the name in the Bose app.

  • Page 28: Use The Soundbar Controls

    VOIC E AS S I STA NT Use the soundbar controls The Action button b and Microphone off button n are used to control Alexa. They are located on the top of the soundbar. Microphone off button THINGS TO TRY WHAT TO DO Tap b then say your request.

  • Page 29: Access Your Google Assistant

    VOIC E AS S I STA NT ACCESS YOUR GOOGLE ASSISTANT Get hands-free help from your Bose Soundbar 500, which now works with your Google Assistant so you can pause and play your favorite media using just your voice. For more information on what your Google Assistant can do, visit: https://support.google.com/assistant...

  • Page 30: Use The Soundbar Controls

    VOIC E AS S I STA NT Use the soundbar controls You can use the Action button b and Microphone off button n to control your Google Assistant. They are located on the top of the soundbar. Microphone off button THINGS TO TRY WHAT TO DO Tap b then say your request.

  • Page 31: Play Music With Your Google Assistant

    Choose a default audio service During initial setup for your Google Assistant, the Google Assistant app prompts you to select a default audio service. When using your Google Assistant with Bose products, only Pandora and Spotify are supported default services. Although other audio services are listed as available during setup, they are not supported.

  • Page 32: Preset Personalization

    P RE S ET P E RS O NA L IZAT I ON You can control presets using the Bose app or the remote. NOTE: You can’t set presets in Bluetooth mode. SET A PRESET 1. Stream music using the Bose app.

  • Page 33: Play A Preset

    P RE S ET P E RS ON A L I ZATI ON 3. Press and hold a preset button until you hear a tone. Preset buttons PLAY A PRESET Once you personalize presets, press a preset button on the remote to play music. Preset buttons E N G...

  • Page 34: Bluetooth® Connections

    B LUETO OTH C O NN ECT I ON S Bluetooth wireless technology lets you stream music from mobile devices such as smartphones, tablets, and laptop computers. Before you can stream music from a device, you must connect your device to the soundbar. CONNECT A MOBILE DEVICE 1.

  • Page 35: Disconnect A Mobile Device

    B LUETO OTH C O NN ECT I ON S 3. Select your soundbar from the device list. TIP: Look for the name you entered for your soundbar in the Bose app. If you didn’t name your soundbar, the default name appears.

  • Page 36: Connect An Additional Mobile Device

    B LUETO OTH C O NN ECT I ON S CONNECT AN ADDITIONAL MOBILE DEVICE You can store up to eight devices in the soundbar device list, and the soundbar can be actively connected to two devices at a time. NOTE: You can play audio from only one device at a time.

  • Page 37: Stream Audio With Airplay

    ST REA M AU D IO W I TH A IRP L AY The soundbar is capable of playing AirPlay 2 audio, which allows you to quickly stream audio from your Apple device to the soundbar or multiple speakers. NOTES: •...

  • Page 38: Soundbar Status

    S OU ND BA R STAT U S The LED light bar located on the front of the soundbar shows the soundbar status. Light bar NOTE: The light bar displays one status at a time of the selected source. WI-FI STATUS Shows the Wi-Fi connection status of the soundbar.

  • Page 39: Voice Assistant Status

    S OU ND BA R STAT US S OU ND BA R STAT US VOICE ASSISTANT STATUS Shows the status of your voice assistant. LIGHT BAR ACTIVITY SYSTEM STATE Voice assistant is idle Voice assistant is listening White light slides to the center then glows solid White light slides to Voice assistant is thinking...

  • Page 40: Media Playback And Volume

    White light slides from Downloading update right to left White light slides from Updating soundbar left to right Request is temporarily Pulses red four times unavailable - try again later Soundbar error - contact Solid red Bose customer service E N G...

  • Page 41: Advanced Features

    Wi-Fi network, the soundbar updates automatically. DISABLE/ENABLE WI-FI CAPABILITY On the remote, press and hold the Bose app button m and Skip forward button v until the light bar pulses white twice then fades to black. Bose app button...

  • Page 42: Connect Accessories (Optional)

    CONNECT ACCESSORIES (OPTIONAL) You can connect any of these accessories to your soundbar. For more information, refer to your accessory owner’s guide. • Bose Bass Module 500: worldwide.Bose.com/Support/BASS500 • Bose Bass Module 700: worldwide.Bose.com/Support/BASS700 • Acoustimass 300 bass module: global.Bose.com/Support/AM300 •...

  • Page 43: Care And Maintenance

    CA RE AND M A I NTE N A NC E INSTALL THE REMOTE BATTERIES 1. Slide open the battery compartment cover on the back of the remote. 2. Insert the two provided AAA (IEC-LR3) 1.5V batteries. Match the H and z symbols on the batteries with the H and z markings inside the compartment.

  • Page 44: Clean The Soundbar

    • Do NOT allow objects to drop into any openings. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: worldwide.Bose.com/Support/SB500 LIMITED WARRANTY The soundbar is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.

  • Page 45: Troubleshooting

    • Place the soundbar according to the placement guidelines (see page 14). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM SOLUTION...
  • Page 46 TROU B LE S HO OT ING TROU B LE S HO OT ING SYMPTOM SOLUTION If the left side of the light bar is glowing solid white, the soundbar is muted. Press the Mute/Unmute button A to unmute the soundbar. Make sure your mobile device is not muted.
  • Page 47 Make sure the software is current in the Bose app. module or surround speakers Adjust the bass level using the Bose app (see page 25). Switch to a different source (see page 22). Make sure that the soundbar’s HDMI cable is inserted into a connector on your TV labeled HDMI eARC or ARC (Audio Return Channel).
  • Page 48 Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds and firmly plug them into the AC (mains) outlet. Uninstall the Bose app on your mobile device, reinstall the app and restart setup.
  • Page 49 Make sure the Microphone off indicator is not glowing red. To turn on the microphone, see page 39. Make sure you say the name you assigned in the Bose app. If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose app.
  • Page 50 Settings menu in the Google Assistant app. result settings Make sure the preset has been set (see page 32). Preset doesn’t Press the Bose app button m to make sure the soundbar is in the respond correct source. E N G...

  • Page 51: Reset The Soundbar

    2. To restore the soundbar’s network and audio settings: a. Launch the Bose app on your mobile device and add the soundbar to your network (see “Existing Bose App Users” on page 18). b. Run ADAPTiQ audio calibration using the Bose app.

  • Page 52: Appendix: Setup Reference

    A P P E ND IX: S ET UP RE F E RE NC E CONNECTION OPTIONS Connect the soundbar to your TV using one of the following connection options: Option 1 (preferred): HDMI eARC or ARC (Audio Return Channel) Option 2: Optical NOTE: The preferred option is to connect the soundbar to your TV’s HMDI eARC or ARC connector using the HDMI cable.

  • Page 53: Connect The Soundbar To Your Tv

    A P P E ND IX: S ET UP RE F E RE NC E TROU B LE S HO OT ING CONNECT THE SOUNDBAR TO YOUR TV After choosing an audio cable, connect the soundbar to your TV. Option 1 (preferred): HDMI eARC or ARC 1.

  • Page 54: Option 2: Optical (Not Provided)

    A P P E ND IX: S ET UP RE F E RE NC E Option 2: Optical If your TV doesn’t have an HDMI eARC or ARC connector, use the optical cable to connect the soundbar to your TV. 1.

  • Page 55: Check For Sound

    AP P E ND IX: S ET UP RE F E RE N C E CHECK FOR SOUND NOTE: To avoid hearing distorted audio, turn off your TV speakers. Refer to your TV owner’s guide for more information. 1. Power on your TV. 2.
  • Page 56 ©2024 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM810604-0010 Rev. 08...

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