NOTE: NOTE: Do not attempt to replace other components than those listed above. NOTE: NOTE: For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product. NOTE: NOTE:...
NOTE: NOTE: System BIOS upgrades or downgrades, if not performed by an Acer Service Center or authorized Service Partner, are at own risk. To update Drivers: Run Windows Update in order to get the latest drivers from Acer:...
Disassembly Procedures Safety Guidelines This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal.
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WEEE Annex VII Component These components are classified as requiring selective treatment: Battery pack LTE module (LTE SKU) USB board (Wi-Fi SKU) WLAN module DIMM modules SSD modules Touchpad module LTE board (LTE SKU) ...
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Pre-disassembly Instructions Do the following prior to starting any maintenance procedures: 1. Place the system on a stable work surface. 2. Remove the AC adapter from the DC-in jack (A) or the power adapter from the USB Type-C port (B) as shown in Figure 1-1.
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5. Insert the eject tool into the hole on the SIM card tray (E). Then push to eject the card tray and remove the SIM card (Figure 1-3). Figure 1-3. SIM Card Removal NOTE: NOTE: Make sure the system is completely powered off. Disassembly Procedures...
Base Cover Removal 1. Remove ten (10) screws from the base cover (Figure 1-4). Figure 1-4. Base Cover Removal 2. Carefully pry up the base cover starting from the bottom side to release the latches (Figure 1-5). Figure 1-5. Base Cover Removal Disassembly Procedures...
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3. Continue to release the remaining latches. Then remove the base cover from the system (Figure 1-6). Figure 1-6. Base Cover Removal Disassembly Procedures...
Battery Pack Removal Prerequisite: Base Cover Removal 1. Find the battery pack (A) in the system (Figure 1-7). 2. Detach the acetate tape (B) securing the battery cable to the mainboard connector (Figure 1-7). Figure 1-7. Battery Pack Removal 3. Disconnect the battery cable from the mainboard connector (C) (Figure 1-8).
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4. Lift to release the battery pack from the guide pins (D) and guide studs (highlighted by green lines) (Figure 1-9). Then remove the battery pack from the top assembly. WEEE Annex VII Component: Battery Pack Figure 1-9. Battery Pack Removal 5.
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6. Disconnect the battery cable from the battery connector (F) (Figure 1-11). Then remove the cable. Figure 1-11. Battery Pack Removal IMPORTANT: Follow local regulations for battery disposal. Disassembly Procedures 1-11...
LCD Module Removal Prerequisite: Battery Pack Removal 1. Detach the tape (A). Then disconnect the sensor cable from the mainboard connector (Figure 1-12). Figure 1-12. LCD Module Removal 2. Disconnect the LVDS cable from the mainboard connector (C) (Figure 1-13). Figure 1-13.
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3. Remove seven (7) screws securing the LCD hinges (Figure 1-14). Figure 1-14. LCD Module Removal 4. Lift the top assembly until it is fully open (Figure 1-15). Figure 1-15. LCD Module Removal Disassembly Procedures 1-13...
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5. Close the top assembly and lift both LCD hinges until they are fully extended (Figure 1-16). Figure 1-16. LCD Module Removal 6. Open the top assembly again. Then remove the LCD module (D) away from the top assembly (Figure 1-17).
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LTE Module Removal (LTE SKU) Prerequisite: Battery Pack Removal 1. Disconnect the LTE antennas cables from the LTE module connectors (A) (Figure 1-18). 2. Remove one (1) screw securing the LTE module (Figure 1-18). Figure 1-18. LTE Module Removal 3. Disconnect the LTE module (B) from the mainboard connector (C) (Figure 1-19).
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USB Board Removal (Wi-Fi SKU) Prerequisite: Battery Pack Removal 1. Remove one (1) screw (A) securing the left IO bracket (Figure 1-20). Figure 1-20. USB Board Removal 2. Lift the left IO bracket (B) to release it from the guide pin (C) and guide stud (highlighted by green line) (Figure 1-21).
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3. Detach the tape (D). Then disconnect the sensor cable from the mainboard connector (Figure 1-22). 4. Disconnect the USB board FFC from the USB board connector (F) (Figure 1-22). 5. Disconnect the fingerprint FFC from the USB board connector (G) (Figure 1-22).
WLAN Module Removal Prerequisite: Battery Pack Removal 1. Find the WLAN module (A) on the top assembly (Figure 1-24). Figure 1-24. WLAN Module Location 2. Disconnect the WLAN antennas cables from the WLAN module connectors (B) (Figure 1-25). 3. Remove one (1) screw securing the WLAN module in place (Figure 1-25).
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4. Disconnect the WLAN module from the mainboard connector (C) (Figure 1-26). Then remove the WLAN module. WEEE Annex VII Component: WLAN Module Figure 1-26. WLAN Module Removal Disassembly Procedures 1-19...
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DIMM Modules Removal Prerequisite: Battery Pack Removal 1. Find the DIMM modules (A) in the system (Figure 1-27). 2. Push the DIMM module clips (B) outwards (Figure 1-27). Figure 1-27. DIMM Module Removal 3. Remove the DIMM module from the mainboard connector (C) (Figure 1-28).
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4. Repeat steps 2~3 to remove another DIMM module. Disassembly Procedures 1-21...
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SSD Modules Removal Prerequisite: Battery Pack Removal 1. Find the SSD modules (A) on the top assembly (Figure 1-29). Figure 1-29. SSD Modules Location 2. Remove one (1) screw securing the SSD module (Figure 1-30). Figure 1-30. SSD Module Removal 1-22 Disassembly Procedures...
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3. Disconnect the SSD module from the mainboard connector (B) (Figure 1-31). Then remove the SSD module. WEEE Annex VII Component: SSD Modules Figure 1-31. SSD Module Removal 4. Repeat steps 2~3 to remove another SSD module. Disassembly Procedures 1-23...
Touchpad Module Removal Prerequisite: Battery Pack Removal 1. Disconnect the LED board FFC from the mainboard connector (A) (Figure 1-32). 2. Disconnect the touchpad FFC from the mainboard connector (B) (Figure 1-32). Figure 1-32. Touchpad Module Removal CAUTION: LED board FFC (Flexible Flat Circuit) and touchpad FFC can be damaged if removed while the mainboard connectors are locked.
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3. Detach the mylar. Then lift the mylar and keyboard FPC. 4. Disconnect the touchpad FFC from the touchpad module connector (C) (Figure 1-33). Figure 1-33. Touchpad Module Removal CAUTION: Touchpad FFC (Flexible Flat Circuit) can be damaged if removed while the touchpad module connector is locked.
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6. Remove three (3) screws securing the touchpad module (Figure 1-35). Figure 1-35. Touchpad Module Removal 7. Push the upper part of the touchpad module (E) and slide the touchpad module slightly to disengage it from the bottom latches (F) (Figure 1-36).
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LTE Board Removal (LTE SKU) Prerequisite: LTE Module Removal (LTE SKU) 1. Remove one (1) screw (A) securing the left IO bracket (Figure 1-37). Figure 1-37. LTE Board Removal 2. Lift the left IO bracket (B) to release it from the guide pin (C) and guide stud (highlighted by green line) (Figure 1-38).
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3. Detach the tape (D). Then disconnect the sensor cable from the mainboard connector (Figure 1-39). 4. Disconnect the LTE board FPC (F) from the LTE board and mainboard connectors (Figure 1-39). Remove the LTE board FPC. 5. Disconnect the I/O board FFC from the LTE board connector (G) (Figure 1-39).
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8. Disconnect the P-sensor FFC (J) from the LTE board and mainboard connectors. Then carefully detach the FFC from its underneath adhesive (highlighted by the yellow lines) and remove the P-sensor FFC (Figure 1-40). 9. Remove three (3) screws (K) securing the LTE board (Figure 1-40).
LED Board Removal Prerequisite: SSD Modules Removal 1. Detach the sponge (A) from the LED board (Figure 1-42). Figure 1-42. LED Board Removal 1-30 Disassembly Procedures...
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2. Disconnect the smart card reader FFC from the LED board connector (B) (Figure 1-43). 3. Disconnect the LED board FFC (C) from the LED board and mainboard connectors (Figure 1-43). Then remove the FFC. 4. Remove two (2) screws securing the LED board (Figure 1-43).
RTC Battery Removal Prerequisite: SSD Modules Removal 1. Disconnect the RTC battery cable from the mainboard connector (A) (Figure 1-45). 2. Using plastic tweezers, carefully pry to detach the adhesive tape underneath the RTC battery (B) (Figure 1-45). Then remove the RTC battery. WEEE Annex VII Component: RTC Battery Figure 1-45.
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Mainboard Removal (UMA SKU) Prerequisite: Ensure that the LCD Module, DIMM Modules, Thermal Module (UMA SKU), and SSD Modules have been disassembled prior removing the mainboard. 1. Detach the adhesive tape (A). Then remove one (1) screw (B) securing the right IO bracket (Figure 1-46).
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3. Disconnect the USB board FFC from the USB board connector (E) (Figure 1-48). 4. Disconnect the right speaker cable from the mainboard connector (F) (Figure 1-48). 5. Disconnect the keyboard FPC from the mainboard connector (G) (Figure 1-48). 6. Disconnect the keyboard backlight FPC from the mainboard connector (H) (Figure 1-48).
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12. Remove another two (2) screws (N) securing the mainboard (Figure 1-49). Figure 1-49. Mainboard Removal 13. Release the mainboard (O) from the I/O ports slots and guide pin (P) on the top assembly (Figure 1-50). Then remove the mainboard. WEEE Annex VII Component: Mainboard Figure 1-50.
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14. Detach the tape (Q) securing the FFC connection (Figure 1-51). Figure 1-51. Mainboard Removal 15. Disconnect the other end of the USB board FFC from the mainboard connector (R) (Figure 1-52). Remove the FFC. Figure 1-52. Mainboard Removal CAUTION: USB board FFC (Flexible Flat Circuit) can be damaged if removed while the mainboard connector is locked.
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Figure 1-53. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-53. Remove the circuit board and follow local regulations for disposal. Disassembly Procedures 1-37...
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Mainboard Removal (Discrete SKU) Prerequisite: Ensure that the LCD Module, WLAN Module, DIMM Modules, Thermal Module (Discrete SKU), and SSD Modules have been disassembled prior removing the mainboard. 1. Detach the adhesive tape (A). Then remove one (1) screw (B) securing the right IO bracket (Figure 1-54).
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3. Disconnect the I/O board FFC from the LTE board connector (E) (Figure 1-56). 4. Disconnect the LTE board FPC from the mainboard connector (F) (Figure 1-56). 5. Disconnect the right speaker cable from the mainboard connector (G) (Figure 1-56). 6.
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14. Remove another two (2) screws (P) securing the mainboard (Figure 1-57). Figure 1-57. Mainboard Removal 15. Release the mainboard (Q) from the I/O ports slots and guide pin (R) on the top assembly (Figure 1-58). Then remove the mainboard. WEEE Annex VII Component: Mainboard Figure 1-58.
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16. Detach the tape (S) securing the FFC connection (Figure 1-59). Figure 1-59. Mainboard Removal 17. Disconnect the other end of the I/O board FFC from the mainboard connector (T) (Figure 1-60). Remove the FFC. Figure 1-60. Mainboard Removal CAUTION: I/O board FFC (Flexible Flat Circuit) can be damaged if removed while the mainboard connector is locked.
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Figure 1-61. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-61. Remove the circuit board and follow local regulations for disposal. 1-42 Disassembly Procedures...
LCD Bezel Removal Prerequisite: LCD Module Removal 1. Pry the LCD bezel from the upper side to release the latches (Figure 1-62). Figure 1-62. LCD Bezel Removal 2. Pry the LCD bezel from the right side to release the latches (Figure 1-63).
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3. Continue prying along the left side of the bezel (Figure 1-64). Figure 1-64. LCD Bezel Removal 4. Pry both LCD hinge caps as shown in Figure 1-65. Figure 1-65. LCD Bezel Removal 1-44 Disassembly Procedures...
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5. Continue prying along the bottom side of the bezel until all the latches have been released (Figure 1-66). Then lift and remove the bezel from LCD module. Figure 1-66. LCD Bezel Removal Disassembly Procedures 1-45...
LCD Panel Removal Prerequisite: LCD Bezel Removal 1. Unroute the LVDS cable (A) from the bottom side of the cable guides on the LCD cover as shown in Figure 1-67. Figure 1-67. LCD Panel Removal 1-46 Disassembly Procedures...
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2. Pry slightly to access the double-sided mounting tape (B) underneath the LCD panel (C). Then pull to detach the double-sided mounting tape. Repeat the same procedure to remove the double-sided mounting tape on another side of the LCD panel (Figure 1-68).
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4. Lift the latch (E) securing the LVDS cable (Figure 1-70). Figure 1-70. LCD Panel Removal 5. Disconnect the LVDS cable from the LCD panel connector (F) (Figure 1-71). Figure 1-71. LCD Panel Removal 6. Remove the LCD panel. CAUTION: Make sure the LVDS cable is moved away from the device to avoid damage during the LCD panel removal.
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Top Assembly Removal (Keyboard Removal) Prerequisite: Ensure that the Right Speaker, Left Speaker, Touchpad Module, DC-IN Cable, Fingerprint Module, Smart Card Reader, LED Board, and Mainboard have been disassembled prior removing the top assembly. NOTE: NOTE: The keyboard is included as part of the top assembly and can not be disassembled. In the event that the keyboard can no longer be used, replace the entire top assembly.
Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.
FRU (Field Replaceable Unit) List Please contact your local service center to find out how to obtain the part or replace your device. 1-52 FRU (Field Replaceable Unit) List...
Personal Data Removal Removing your personal data There are three options to choose from: Option 1: Select Start > Settings > Update & Security > Recovery. Under Reset this PC, select Get started. Open Recovery settings. Option 2: Restart your PC to get to the sign-in screen, then press and hold down ...
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