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Acer TravelMate P453-M Service Manual

Acer travelmate p453, p453-m, p453-mg notebook service guide
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Acer TravelMate P453
SERVICEGUIDE

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  • Page 1 Acer TravelMate P453 SERVICEGUIDE...
  • Page 2: Revision History

    Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3: General Information

    This service guide provides you with all technical information relating to the basic configuration for Acer’s global product offering. To better fit local market requirements and enhance product competitiveness, your regional office may have decided to extend the functionality of a machine (such as add-on cards, modems, or extra memory capabilities).
  • Page 5: Table Of Contents

    CHAPTER 1 Hardware Specifications Features ..........1-5 Operating System .
  • Page 6 Boot..........2-12 Exit.
  • Page 7 Removing The CPU Module ......3-38 Removing the TPM Board ......3-39 Removing the Bottom Case .
  • Page 8 LCD Failure ........4-7 Keyboard Failure .
  • Page 9 Introduction ......... 8-3...
  • Page 11 CHAPTER Hardware Specifications...
  • Page 12 Features ..........1-5 Operating System .
  • Page 13 Display Supported Resolution (System Supported Resolution)..1-36 Graphics Controller ......... . . 1-36 Display Supported Resolution (GPU Supported Resolution) .
  • Page 15: Features

    Hardware Specifications and Configurations Features The following is a brief summary of the computer’s many features: Operating System ® Microsoft Windows 7 Home Premium 32-bit  ® Microsoft Windows 7 Home Premium 64-bit  ® Microsoft Windows 7 Home Basic 32-bit ...
  • Page 16: Graphics

    Secure Digital™ (SD), Secure Digital™ eXtended Capacity(SDXC), MultiMediaCard™ (MMC),  MultiMediaCard Plus (MMCplus™), Memory Stick™ (MS), xD-Picture Card™ (xD), Secure Digital™ High Capacity (SDHC) Audio Subsystem Two built-in 20mm diameter stereo speakers and the Acer Tuba CineBass booster supporting  low-frequency effects 2 channel stereo sound output ...
  • Page 17: Optical Media Drive

    Write: 8X DVD-R, 6X DVD-R DL, 6X DVD-RW, 5X DVD-RAM, 8X DVD+R, 6X DVD+R DL,  8X DVD+RW, 24X CD-R, 24X CD-RW Communication Webcam Acer Video Conference, featuring:  1.0M webcam with 1280*720 effective resolution  USB 2.0 High Speed interface ...
  • Page 18: Power Adapter And Battery

    Weight 2.5 kg with 6-cell battery pack  Power Adapter and Battery ACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes Power adapter 3-pin 65 W AC adapter:  95.0 (W) x 50.0 (D) x 25.4 (H) mm ...
  • Page 19: Software

     Silverlight (Acer)  Security Absolute Data Protect (Acer)  Acer ProShield (Acer)  McAfee Internet Security Suite WW (Acer Emerald)  McAfee NDIS62 Filter Driver Patch (Acer Emerald)  McAfee Virus Definitions (Acer)  Norton Online Backup (Acer) ...
  • Page 20: Environment

    Windows Live Essentials 2011 (Acer)  Web links and utilities Bing Bar (Acer v7)  BingSetup (Acer v7)  Internet Explorer 9 (Acer)  Acer Accessory Store (Acer)  eBay Shortcut 2009 (Acer)  Environment Temperature:  Operating: 5 °C to 35 °C ...
  • Page 21: Notebook Tour

    Notebook Tour This section provides an overview of the features and functions of the notebook. Top Cover View Figure 1-1. Top Cover View Table 1-1. Top Cover View Icon Item Description Microphone Internal microphone for sound recording. Display screen Also called Liquid-Crystal Display (LCD), displays computer output.
  • Page 22: Keyboard View

    Keyboard View Figure 1-2. Keyboard View Table 1-2. Keyboard View Icon Item Description Power button Turns the computer on and off. Keyboard For entering data into your computer. Touchpad Touch-sensitive pointing device which functions like a computer mouse. 1-12 Hardware Specifications and Configurations...
  • Page 23 Table 1-2. Keyboard View (Continued) Icon Item Description HDD indicator Indicates when the hard disk drive is active Communication Indicates the computer’s wireless connectivity Indicator device status. Power indicator Indicates the computer’s power status. Battery indicator Indicates the computer’s battery status. 1.
  • Page 24: Left View

    Left View Figure 1-3. Left View Table 1-3. Left View Icon Item Description Kensington lock slot Connects to a Kensington-compatible computer security lock. Note: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer. Insert the lock into the notch and turn the key to secure the lock.
  • Page 25: Right View

    Right View Figure 1-4. Right View Table 1-4. Right View Icon Item Description Microphone jack Accepts inputs from external microphones. Headphones/speaker Connects to audio devices (e.g., speakers, jack headphones). USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB camera).
  • Page 26: Base View

    Houses the computer's main memory. compartment Hard disk bay Houses the computer's hard disk (secured with screws). Battery bay Houses the computer’s battery pack. Acer DASP (Disk Protects the hard disk from shocks and bumps. Anti-Shock Protection) 1-16 Hardware Specifications and Configurations...
  • Page 27: Indicators

    Indicators The computer has five easy-to-read status indicators. The following indicators are visible even when the computer cover is closed. Table 1-6. Indicators Icon Function Description Power indicator Indicates the computer’s power status. Battery indicator Indicates the computer’s battery status. 1.
  • Page 28: Touchpad Basics

    Touchpad Basics Figure 1-6. Touchpad The following items show you how to use the touchpad Move your finger across the touchpad to move the cursor.  Press the touchpad down, or tap, to perform a click, which will select or start an item. ...
  • Page 29: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Figure 1-7. Keyboard Lock Keys 1-19 Hardware Specifications and Configurations...
  • Page 30: Lock Keys

    Lock Keys The keyboard has three lock keys which the user can toggle on and off. Table 1-8. Lock Keys Lock key Description Caps Lock When on, all alphabetic characters are in uppercase. Num Lock Off by default. When On, internal keyboard acts as numeric key padlock. If an external keyboard or keypad is present, the Num Lock will have the following <Fn>...
  • Page 31: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key  Application key  Table 1-9. Windows Keys Description Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
  • Page 32: Hotkeys

    Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Figure 1-8. Keyboard Hotkeys Table 1-10.
  • Page 33 Table 1-10. Hotkeys (Continued) Hotkey Icon Function Description <Fn> + <Pg Up> Stop Stop playing the selected media file. <Fn> +<Pg Dn> Previous Return to the previous media file. <Fn> + <End> Next Jump to the next media file. 1-23 Hardware Specifications and Configurations...
  • Page 34: System Block Diagram

    System Block Diagram BA50 BLOCK DIAGRAM DDR-III N13P-GL DDR3 1333/1600 MHz Sandy Bridge Ivy Bridge SO-DIMM*2 Page 70~77 PAGE 21,22 PAGE 7-12 FDI x 4 DMI x 4 UMA/DSC Option by PCIE *1 10/100/1000 LAN 0 ohm Resistors. RJ45 AR8151L HDMI PAGE 39 PAGE 33...
  • Page 35: Specification Tables

    Specification Tables Computer specifications Item Metric Imperial Dimensions Length 381.6 mm 15.0 in Width 253.0 mm 9.9 in Height 33.8 mm 1.3 in Weight (equipped with optical 2.5 kg 5.5 lbs with 6-cell battery pack with 6-cell battery pack drive, flash drive, and battery) Input power Operating voltage 19V at 4.74A Max for 90W...
  • Page 36 System Board Major Chips Item Specification Core logic Intel® Mobile HM77 NVIDIA Geforce GT 630M Atheros AR8151-BL1A-RL USB 3.0 Intel® Mobile HM77 Embedded controller ITE IT8518E Bluetooth (chip of WLAN Broadcom BCM20702 combo) Atheros AR9462 Intel® Centrino® Advanced-N 6235 (Jackson Peak 2) dual chip Wireless LAN (chip of WLAN Broadcom BCM43228 combo)
  • Page 37 Processor Specifications Item CPU Speed Cores Mfg Tech Cache Size Package (GHz) i3-2370M 32nm rPGA988B i3-3110M 22nm rPGA988B i5-2450M 32nm rPGA988B i5-3210M 22nm rPGA988B B820 32nm rPGA988B B830 32nm rPGA988B B950 32nm rPGA988B B960 32nm rPGA988B B970 32nm rPGA988B B980 32nm rPGA988B 1-27...
  • Page 38 CPU Fan True Value Table (Discrete GPU) CPU Temperature CPU Temperature CPU Temperature Fan Speed (RPM) (Tj85) (Tj100) (Tj105) 40°C 43°C 43°C 2300 46°C 49°C 49°C 2500 52°C 55°C 55°C 2800 58°C 61°C 61°C 3100 64°C 67°C 67°C 3400 76°C 80°C 80°C 3700...
  • Page 39 Item Specification Memory size 2/4 GB DDR3 SDRAM DIMM socket number Supports memory size per 4 GB Max slot Supports maximum memory 8 GB size Supports DIMM type Support DDR III 1333/1600MHz SDRAM memory interface design Supports DIMM Speed 1333/1600 MHz Support DIMM voltage 1.5V Supports DIMM package...
  • Page 40 Support PXE Support WinFlash  Wake on LAN from S3  Wake on LAN from S5 in AC mode  System information  Refer to Acer BIOS specification  LAN Interface Item Specification LAN Chipset Atheros AR8151-BL1A-RL LAN connector type RJ45...
  • Page 41 Item Specification Internal & external keyboard Plug USB keyboard to the USB port directly: Yes work simultaneously Features Overlay numeric keypad  Support independent pgdn/pgup/home/end keys  Factory configurable different languages by OEM customer  Hard Disk Drive (AVL components) Item Specifications Vendor &...
  • Page 42 Item Specifications Vendor & Seagate/S Hitachi/HT Western Toshiba/M Hitachi/HT Western Model T9500325 S545050A Digital/WD Q01ABD05 S727550A Digital/WD Name 7E380 5000BPVT- 9E364 5000BPKT- 22A1YT0 22PK4T0 Capacity (GB) Bytes per 512/4096 512/4096 512/4096 512/4096 512/4096 512/4096 sector Data heads Drive Format Height(m Disks Performance Specifications Spindle...
  • Page 43 Item Specifications Data heads Drive Format Height(m Disks Performance Specifications Spindle 5400 5400 5400 7200 speed (RPM) Buffer 16MB size Interface SATA SATA SATA SATA Fast data transfer rate (G/bits, max) DC Power Requirement Voltage 5V +/- 5% 5V +/- 5% 5V +/- 5% 5V +/- 5% tolerance...
  • Page 44 Item Specification Applicable disc format Applicable disc format CD: CD-DA, CD-ROM, CD-ROM XA, Photo CD (multi-session), Video CD, Cd-Extra (CD+), CD-text DVD: DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB) DVD-R DL, DVD-RW, DVD-RAM, DVD+R, DVD+R DL, DVD+RW CD: CD-DA (Red Book) - Standard Audio CD & CD-TEXT CD-ROM (Yellow Book Mode1 &...
  • Page 45 Item Specification Applicable disc Applicable disc format CD: CD-DA, CD-ROM, CD-ROM XA, Photo CD format (multi-session), Video CD, Cd-Extra (CD+), CD-text DVD:DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB) DVD-R DL, DVD-RW, DVD-RAM, DVD+R, DVD+R DL, DVD+RW CD: CD-DA (Red Book) - Standard Audio CD &...
  • Page 46: Display Supported Resolution (System Supported Resolution)

    Item Specification Vendor & Model name LG/LP156WH4-TLP2 CMI/N156BGE-L11 Screen Diagonal (mm) 394.91 394.91 Active Area (mm) 344.23 x 193.54 344.23 x 193.54 Display resolution (pixels) 1366x3(RGB)x768 1366x3(RGB)x768 Pixel Pitch (mm) 0.252X0.252 0.252X0.252 Typical White Luminance 220 typ.185 min 220 typ.185 min (cd/m2) also called Brightness Contrast Ratio...
  • Page 47: Display Supported Resolution (Gpu Supported Resolution)

    Item Specification Supports NVIDIA® Optimus™ technology, Microsoft® DirectX® 11 with Shader Model 5.0, NVIDIA® Verde™ Drivers, NVIDIA® PhysX® technology, NVIDIA® CUDA™ technology, Hardware Video Decode Acceleration, NVIDIA® 3D Vision™, NVIDIA® 3DTV Play™ and HDMI, PCI Express 2.0, Dual-link DVI, OpenGL® 4.1, OpenCL™ 1.1, High Dynamic-Range (HDR) technology Display Supported Resolution (GPU Supported Resolution) Resolution...
  • Page 48: Camera

    Resolution 16 bits 32 bits 1280x768/60Hz 1360x768/60Hz 1366x768/60Hz Camera Item Specification Vendor and Model Liteon/12P2SF105 Suyin/HF1016-A21U-OV02 Suyin/HF1016-T821-HN01 Chicony/CNFB1D721004971LH Type 1.0M Pixels CMOS WLAN Combo Card Item Specification Vendor and Model Liteon/WCBN611AH-AA Foxconn/T77H348.02 Foxconn/T77H365.00 Intel/6235AN.HMWG Form Factor Half-Mini card 4-layer design and single side Antenna connector 2 UFL type WiFi Function...
  • Page 49 Item Specification Features Meets WLP (Windows Logo Program) requirements for  Windows XP, Vista and Windows 7 98dB Signal-to-Noise Ratio (A-weighting) for DAC output  90dB Signal-to-Noise Ratio (A-weighting) for ADC input  4-channel DAC supports 16/20/24-bit PCM format for ...
  • Page 50: Audio Interface

    Item Specification Features Stereo Bridge-Tied Load Class-D amplifier at port-D has  2Watt (rms)/4Ω per channel output Short circuit and thermal overload protection for Class-D  amplifier Class D amplifier has high pass filter with programmable  Cut-Off frequency (10Hz~900Hz) to prevent low frequency signal damage speaker Class D amplifier output with slew rate and spread spectrum ...
  • Page 51: Vram

    VRAM Item Specification Chipset HYNIX/H5TQ1G63DFR-11C HYNIX/H5TQ2G63BFR-11C HYNIX/H5TQ2G63DFR-11C Memory size Interface DDR3 DDR3 USB Port Item Specification USB compliance level USB 3.0, USB 2.0 EHCI Number of USB port(s) USB 3.0x1, USB 2.0x2 Location USB 3.0 one at left side USB 2.0 two at right side Output Current 1.0A for each connector HDMI Port...
  • Page 52: Ac Adapter

    AC Adapter Item Specification Vendor & Model Name DELTA/ADP-65VH BA DELTA/ADP-90MD BBA LITEON/PA-1650-86AW LITEON/PA-1900-32AW CHICONY/A065R035L CHICONY/A090A029L LITEON/PA-1650-69AH LITEON/PA-1900-32AH CHICONY/A065R013H CHICONY/A090A029H Power Input rating 100-240V AC Maximum input AC current 1.5A Max at 100V AC Inrush current 264V AC Efficiency 87% min. at nominal input voltage. System Power Management Item Specification...
  • Page 53: System Dma Specification

    Item Specification Battery indicator Charging Orange solid on - Battery charging with AC  Blue color solid on - Battery full  Orange blinking - Battery in low power state or battery  abnormal Discharging Orange blinking - Battery in critical low state ...
  • Page 54: System Io Address Map

    Hardware IRQ System function IRQ17 Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port1 – 1E10 IRQ18 Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 – 1E14 IRQ19 Intel(R) 7 Series Chipset Family SATA AHCI Controller Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 –...
  • Page 55 I/O address (hex) System Function (shipping configuration) 0064 – 0064 Standard PS/2 Keyboard 0065 – 0065 Motherboard resources 0066 – 0066 Microsoft ACPI-Compliant Embedded Controller 0067 – 0067 Motherboard resources 0070 – 0070 Motherboard resources 0070 – 0077 System CMOS/real time clock 0080 –...
  • Page 56 I/O address (hex) System Function (shipping configuration) 2000 – 2FFF Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 – 1E14 3000 – 3FFF Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 – 1E12 4000 – 4FFF Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 –...
  • Page 57 CHAPTER System Utilities...
  • Page 58 BIOS Setup Utility........2-3 Navigating the BIOS Utility .
  • Page 59: Bios Setup Utility

    System Utilities BIOS Setup Utility A hardware configuration program built into a computer’s BIOS (Basic Input/Output System). Preconfigured and optimized so users do not need to run this utility. If configuration problems occur, users may need to run Setup. Refer to Chapter 4, Troubleshooting when problem arises.
  • Page 60: Bios

    BIOS The following is a description of the tabs found on the InsydeH20 Setup Utility screen: NOTE: NOTE: The screens provided are for reference only. Actual values may differ by model. Information This tab shows a summary of computer hardware information. Figure 2-1.
  • Page 61 Table 2-1 describes the parameters shown in Figure 2-1 Table 2-1. Parameters Parameter Description CPU Type The CPU type and speed of the system. CPU Speed The speed of the CPU. HDD Model Name The model name of HDD installed on primary IDE master. HDD Serial Number The serial number of HDD installed on primary IDE master.
  • Page 62: Main

    Main This tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Figure 2-2. BIOS Main Table 2-2 describes the parameters shown in Figure 2-2. Table 2-2. BIOS Main Parameter Description Format/Option System...
  • Page 63 Table 2-2. (Continued)BIOS Main Parameter Description Format/Option Enables, disables D2D Recovery function. The function Enabled or Disabled Recovery allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults. SATA Mode Control the mode in which the SATA controller should AHCI or IDE...
  • Page 64: Security

    Security This tab shows parameters that safeguard and protect the computer from unauthorized use. Figure 2-3. BIOS Security Table 2-3 describes the parameters shown in Figure 2-3. Table 2-3. BIOS Security Parameter Description Option Supervisor Shows the setting of the supervisor password Clear or Password Is User Password Is...
  • Page 65: Removing A Password

    Enter key. The Set Supervisor Password box appears. Figure 2-4. Set Supervisor Password 2. Type a new password in the Enter New Password field. Password length is not to exceed 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the Confirm New Password field.
  • Page 66: Changing A Password

    Changing a Password 1. Use the  and keys to highlight Set Supervisor Password and press the Enter. The Set Supervisor Password box appears. Figure 2-6. Set Supervisor Password 2. Type the current password in the Enter Current Password field and press Enter. 3.
  • Page 67 Figure 2-9. Setup Warning 2-11 System Utilities...
  • Page 68: Boot

    Boot This tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives  Onboard hard disk drive  DVD drive in the module bay  Use  and  keys to select a device and press F5 or F6 to move it up or down the list. Figure 2-10.
  • Page 69: Exit

    Exit The Exit tab allows users to save or discard changes and quit the BIOS Utility. Figure 2-11. BIOS Exit Table 2-4 describes the parameters in Figure 2-11. Table 2-4. Exit Parameters Parameter Description Exit Saving Changes Exit System Setup and save changes to the system. Exit Discarding Changes Exit utility without saving setup data to.
  • Page 70: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted.  Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: Create a Crisis Recovery Disc, if one is not available, before the Flash utility is used.
  • Page 71: Dos Flash Bios Utility

    DOS Flash BIOS Utility Perform the following to use the DOS Flash BIOS Utility: 1. Press F2 during boot to enter the Setup Menu. 2. Select Boot Menu to modify the boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-12.
  • Page 72 Figure 2-14. DOS Flash 5. In flash BIOS, the message Please do not remove AC Power Source is shown. NOTE: NOTE: If AC power is not connected, the following message (Figure 2-15) is shown. Figure 2-15. AC Power Warning NOTE: NOTE: Plug in the AC power to continue.
  • Page 73: Dos Flash Me Utility

    DOS Flash ME Utility Perform the following to use the DOS Flash ME Utility: 1. Press F2 during boot to enter the Setup Menu. 2. Select Boot Menu to modify the boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-16.
  • Page 74 Figure 2-18. DOS Flash 5. Press power button shutdown, then unplug and plug AC. 6. Press power button start , then Entry BIOS setup menu to load default setting and exit saving changes. 2-18 System Utilities...
  • Page 75: Winflash Utility

    WinFlash Utility Perform the following to use the WinFlash Utility: 1. Double click the WinFlash executable. 2. If forget to plug AC, a soft remind is shown below. Figure 2-19. InsydeFlash 3. Check Model name of flashing BIOS is the same platform BIOS. Check the popping out caution.
  • Page 76 Figure 2-20. InsydeFlash 4. Click OK to begin the update. A progress screen is shown (Figure 2-21). Figure 2-21. InsydeFlash 5. Shutdown and press power button start , then Entry BIOS setup menu to load default setting and exit saving changes. 2-20 System Utilities...
  • Page 77: Remove Hdd/Bios Password Utilities

    Remove HDD/BIOS Password Utilities This section provides details for removing HDD/BIOS passwords. Remove HDD Password Utilities This section provides details for removing HDD passwords. Remove HDD Password as follows: NOTE: NOTE: If the HDD password is incorrectly entered three times, an error is generated, you will see below menu (Figure 2-22).
  • Page 78 Enter the password from the Step 1 to unlock the HDD (Figure 2-19). Figure 2-25. Unlock Password NOTE: NOTE: After customer clearing the HDD password, HDD maybe in “Frozen” state. Please power off system. Then, power on to Win system, HDD Password will be in normal. Figure 2-26.
  • Page 79: Removing Bios Passwords

    Removing BIOS Passwords To clear User or Supervisor passwords, open the Main door and remove the mylar from DIMM then use a metal instrument to short the RTCRST# point.(Figure 2-27 and Figure 2-28) Figure 2-27. CMOS Jumper Figure 2-28. CMOS Jumper 2-23 System Utilities...
  • Page 80: Cleaning Bios Passwords

    4. After press Y/y key, BIOS will clear BIOS password and reboot system. Figure 2-29. Clear BIOS Password The on screen message indicates the function success. NOTE: NOTE: This document is for Pegatron Acer project in 2012. 2-24 System Utilities...
  • Page 81: Using Dmi Tools

    Using DMI Tools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM. Used in the DMI pool for hardware management. Figure 2-30. DMI Tools 2-25 System Utilities...
  • Page 82: Dmi Utility

    DMI Utility 1. Update SMBIOS Type 1 Manufacturer Name. MN.bat Figure 2-31. MN.bat 2. Update SMBIOS Type 1 Product Name. PN.bat Figure 2-32. PN.bat 3. Update SMBIOS Type 1 Serial Number. 2-26 System Utilities...
  • Page 83 SN.bat Figure 2-33. SN.bat 4. Update SMBIOS Type 3 Asset Tag Number. AT.bat Figure 2-34. AT.bat 5. Read SMBIOS Type 1 UUID. RU.bat 2-27 System Utilities...
  • Page 84 Figure 2-35. RU.bat 6. Write SMBIOS Type 1 UUID. WU.bat Figure 2-36. WU.bat 7. Generate and Write SMBIOS Type 1 UUID. GU.bat 2-28 System Utilities...
  • Page 85 Figure 2-37. GU.bat 2-29 System Utilities...
  • Page 86: Lan Efuse Utility

    LAN EFUSE Utility LAN EFUSE Utility enables to change the MAC address. Refer the following steps to use the LAN EFUSE Utility: 1. Open the text file MAC.ini. Figure 2-38. MAC.ini 2. Edit the MAC.ini file, change the MAC address, fill in the xx-xx-xx-xx-xx-xx, and save it. Current_MAC_address = 00-13-74-55-11-23 SubSystem_ID = 84-9C-10-43 Command1 = 00-00-00-4C-14-A0...
  • Page 87 Figure 2-40. memcfg 5. Run command to check the MAC address programmed correctly. memcfg -c Figure 2-41. memcfg 2-31 System Utilities...
  • Page 88 2-32 System Utilities...
  • Page 89 CHAPTER Machine Maintenance...
  • Page 90 Machine Disassembly and Replacement ....3-5 Recommended Equipment ......3-5 Replacement Requirements .
  • Page 91 Replacing The CPU Module ......3-64 Replacing the Thermal Module ......3-65 Replacing the Motherboard .
  • Page 93: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Cable paths and positioning may not represent the actual model. During the removal and installation of the components, ensure all available cable channels and clips are used and that the cables are replaced in the same position.
  • Page 94: Pre-Disassembly Instructions

    Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure to do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. Figure 3-1. AC Adapter 3.
  • Page 95: Disassembly Process

    For example, when removing the main board, remove first the keyboard, and LCD module then disassemble the inside assembly frame in that order. Table 3-1. Main Screw List Screw Quantity Acer Part Number M2.5*5 86.B050U.001 M3*3 86.V5M0U.001 M2*3 20(22) 86.W750U.002...
  • Page 96: External Module Disassembly Process

    External Module Disassembly Process Table 3-2. Screw List Step Screw Quantity Part No. HDD Module Disassembly M2.5*5 86.B050U.001 HDD Bracket Disassembly M3*3 86.V5M0U.001 ODD Module Disassembly M2.5*5 86.B050U.001 ODD Bracket Disassembly M2*3 86.W750U.002 WLAN Module Disassembly M2*3 86.W750U.002 External Modules Disassembly Flowchart Memory Card Battery Main Door...
  • Page 97: Removing The Memory Card

    Removing the Memory Card 1. Press the memory card in to allow it to spring out and pull the memory card out. Figure 3-3. Memory Card...
  • Page 98: Removing The Battery

    Removing the Battery 1. Shut down the operating system, close the LCD panel, then turn over the notebook and place it on a level platform. Figure 3-4. Bottom side 2. Use a phillips screwdriver to insert the pit of battery latch, release the latch to spring the battery.
  • Page 99 3. Lift the bottom edge of battery bar first to remove the battery. Figure 3-6. Battery 3-11...
  • Page 100: Removing The Main Door

    Removing the Main Door 1. Loose 6 captive screws on the main door. Figure 3-7. Screws on Main Door 2. Dig out the top edge of main door with a finger, lift the top edge first. Figure 3-8. Main Door 3-12...
  • Page 101 3. Lift to remove the main door. Figure 3-9. Main Door 3-13...
  • Page 102: Removing The Hdd Module

    Removing the HDD Module 1. Remove 2 screws on HDD bracket. Figure 3-10. Screws on HDD Bracket Table 3-3. Screws Step Screw Quantity Screw Type HDD Module Disassembly M2.5*5 2. Pull the handling mylar to disconnect the HDD from motherboard. Figure 3-11.
  • Page 103 3. Use two fingers to hold the notches of HDD bracket, lift to remove HDD module. Figure 3-12. HDD Module 4. Remove 4 screws on HDD bracket to separate the HDD from the bracket. Figure 3-13. HDD Module Table 3-4. Screws Step Screw Quantity...
  • Page 104 5. Remove the HDD bracket. Figure 3-14. HDD Bracket 3-16...
  • Page 105: Removing The Odd Module

    Removing the ODD Module 1. Remove 1 screw from the bottom case. Figure 3-15. ODD Module Table 3-5. Screws Step Screw Quantity Screw Type ODD Module Disassembly M2.5*5 2. Pull the ODD module completely out of the housing. Figure 3-16. ODD Module 3-17...
  • Page 106 3. Pull the ODD bezel to separate it from the ODD. Figure 3-17. ODD Module 4. Remove 2 screws to remove ODD bracket. Figure 3-18. ODD Bracket Table 3-6. Screws Step Screw Quantity Screw Type ODD Bracket Disassembly M2*3 3-18...
  • Page 107 Figure 3-19. ODD Bracket 3-19...
  • Page 108: Removing The Memory Module

    Removing the Memory Module 1. Use two fingers, push the memory module clips outwards to spring the memory. Figure 3-20. Memory Module 2. Pull out the memory from its slot. Figure 3-21. Memory Module 3-20...
  • Page 109 3. Use two fingers, push the memory module clips outwards to spring another memory bar. Figure 3-22. Memory Module 4. Pull out the memory from its slot. Figure 3-23. Memory Module 3-21...
  • Page 110: Removing The Wlan Card

    Removing the WLAN Card 1. Use a pair of plastic tweezers to clamp the antenna cable connectors, disconnect the 2 cable from the WLAN module. IMPORTANT: Note the connector positions of the Main (black). Figure 3-24. WLAN Card 2. Remove 1 screw and ensure the cables are well clear of the WLAN module. Figure 3-25.
  • Page 111 Table 3-7. Screws Step Screw Quantity Screw Type WLAN Module Disassembly M2*3 3. Pull the WLAN module out from its slot. Figure 3-26. WLAN Card 3-23...
  • Page 112: Main Unit Disassembly Process

    Main Unit Disassembly Process Main Unit Disassembly Flowchart Keyboard Top Case Module Power Switch Board Touchpad Module IO Board Motherboard Bottom Case Thermal Module Module Figure 3-27. Main Unit DIsassembly Flowchart Table 3-8. Screws Step Screw Quantity Part No. Top Case Module Disassembly M2.5*8 86.V5M0U.002 Top Case Module Disassembly...
  • Page 113: Removing The Keyboard

    Removing the Keyboard IMPORTANT: The keyboard is easily warped or damaged during the removal process.Take care not to use excessive force when removing. 1. Open 6 latches (Esc, F4, F8, F12, Del, End) on the keyboard module. Figure 3-28. Keyboard module Figure 3-29.
  • Page 114 2. Lift the keyboard and turn it back. Figure 3-30. Keyboard module 3. Disconnect the cable from the motherboard. Figure 3-31. Keyboard FFC 3-26...
  • Page 115: Removing The Top Case Module

    Removing the Top Case Module 1. Disconnect power switch cable(red),touch pad cable(yellow),fan cable(green),click board cable(blue),DC-in cable(purple) and speaker cable(orange). Figure 3-32. Top Case 2. Remove 6 screws from the top case. Figure 3-33. Top Case Table 3-9. Screws Step Screw Quantity Screw Type Top Case Module Disassembly...
  • Page 116 3. Remove 15 screws from the bottom case. Figure 3-34. Top Case Table 3-10. Screws Step Screw Quantity Screw Type Top Case Module Disassembly M2.5*8 Top Case Module Disassembly M2*3 4. Use a plastic pry slice to insert to the gap between top case and bottom case.pry to release all latches,then lift up top case and remove it.
  • Page 117: Removing Power Switch Board Module

    Removing Power Switch Board Module 1. Remove 2 screws from the power switch board. Figure 3-36. Touchpad Switch Board Table 3-11. Screws Step Screw Quantity Screw Type M2.5*4 Power Switch Board Module Disassembly 2. Romove the power switch board. Figure 3-37. Touchpad Switch Board 3-29...
  • Page 118: Removing Touch Pad Module

    Removing Touch Pad Module 1. Tear down the protection film on touch pad. Figure 3-38. Touch Pad Module 2. Disconnect the click board cable(red) and touch pad cable(yellow). Figure 3-39. Touch Pad Module 3-30...
  • Page 119 3. Remove 2 screws on click board. Figure 3-40. Touch Pad Module Table 3-12. screws Step Screw Quantity Screw Type Touchpad Module Disassembly M2.5*4 4. Remove click board from top case. Figure 3-41. Touch Pad Module 3-31...
  • Page 120: Removing The Io Board

    Removing the IO Board 1. Disconnect the IO board cable from motherboard and IO board. Figure 3-42. IO Board 2. Remove 2 screws from IO board. Figure 3-43. IO Board Table 3-13. Screws Step Screw Quantity Screw Type IO Board Disassembly M2.5*6 3-32...
  • Page 121 3. Lift the left edge of IO board first, and pull out the board from connector holes of bottom case. Figure 3-44. IO Board 3-33...
  • Page 122: Removing The Motherboard

    Removing the Motherboard 1. For machine with LVDS interface, the LVDS connector nearby is connected with LVDS cable. Disconnect this cable before continuing. Figure 3-45. LVDS Cable Connector 2. Remove 4 screws from motherboard and thermal fan. Figure 3-46. Motherboard Table 3-14.
  • Page 123 Table 3-14. Screws Step Screw Quantity Screw Type Motherboard Disassembly M2.5*6 3. Lift the right edge of motherboard first to pull out the motherboard from the connector holes of bottom case. Figure 3-47. Motherboard CAUTION: Hold the fan in your hand when you remove the motherboard in case of damage CPU.
  • Page 124: Removing The Thermal Module

    Removing the Thermal Module 1. Remove 4(6) screws from the thermal module. NOTE: NOTE: Two kinds of CPU are equipped with different thermal module. Figure 3-48. Thermal Module Of UMA CPU Figure 3-49. Thermal Module Of DSC CPU Table 3-15. Screws Step Screw Quantity...
  • Page 125 Table 3-15. Screws Step Screw Quantity Screw Type DSC Thermal Module M2*3 Disassembly 2. Lift to remove the thermal module. Figure 3-50. Thermal Module 3-37...
  • Page 126: Removing The Cpu Module

    Removing The CPU Module 1. Turn the non-removable screw here about 180 degrees counter-clockwise to loosen the CPU. Figure 3-51. CPU Module 2. Squeeze the vacuum handling pump on the CPU and use it to lift the CPU away. Figure 3-52. CPU Module 3-38...
  • Page 127: Removing The Tpm Board

    Removing the TPM Board 1. If the motherboard support TPM function.Please follow the step below to remove the TPM board. Figure 3-53. TPM Board 2. Pull out the TPM board from motherboard at 90°degree. Figure 3-54. TPM Board 3-39...
  • Page 128: Removing The Bottom Case

    Removing the Bottom Case 1. Pull out LVDS cable and antenna cables from position groove of bottom case.Remove 3 screws from the hinges. Figure 3-55. Bottom Case Table 3-16. Screws Step Screw Quantity Screw Type Bottom Case Disassembly M2.5*6 3-40...
  • Page 129 2. Lift LCD module to separate it from bottom case. Figure 3-56. Bottom Case 3. Pull out DC-in cable from position groove and lift the connector to remove DC-in cable. Figure 3-57. Bottom Case 3-41...
  • Page 130: Lcd Module Disassembly Process

    LCD Module Disassembly Process LCD Module Disassembly Flowchart LCD Bezel LCD Panel LCD Hinge Camera LVDS Cable Figure 3-58. LCD Module Disassembly Flowchart Table 3-17. Screws Step Screw Quantity Part No. LCD Bezel Disassembly M2.5*4.5 86.V5M0U.004 LCD Panel Disassembly M2*3 86.W750U.002 3-42...
  • Page 131: Removing The Lcd Bezel

    Removing the LCD Bezel 1. Use a pair of tweezers to remove 2 screw mylar on LCD bezel. Figure 3-59. LCD Bezel Figure 3-60. LCD Bezel 3-43...
  • Page 132 2. Remove 2 screws on LCD bezel. Figure 3-61. LCD Bezel Figure 3-62. LCD Bezel Table 3-18. Screws Step Screw Quantity Screw Type LCD Bezel Disassembly M2.5*4.5 3-44...
  • Page 133 3. Apply froce with 4 fingers inside LCD bezel and with thumb outside LCD bezel ,pry to release all latches. Figure 3-63. LCD Bezel 4. Lift to remove the LCD bezel. Figure 3-64. LCD Bezel 3-45...
  • Page 134: Removing The Lcd Panel

    Removing the LCD Panel 1. Remove 6 screws on LCD hinges. Figure 3-65. LCD Panel Table 3-19. Screws Step Screw Quantity Screw Type LCD Panel Disassembly M2.5*4.5 2. Turn over LCD panel to separate the LVDS cable. Figure 3-66. LCD Panel 3-46...
  • Page 135 3. Tear off the transparent handle tape of LVDS connector from LCD panel.Disconnect the LVDS cable from LCD panel to remove LCD panel. Figure 3-67. LCD Panel 3-47...
  • Page 136: Removing The Hinges

    Removing the Hinges 1. Remove 8 screws to separate the hinges from LCD panel. Figure 3-68. LCD Hinge Figure 3-69. LCD Hinge Table 3-20. Screws Step Screw Quantity Screw Type LCD Hinge Disassembly M2*3 3-48...
  • Page 137: Removing The Camera Module

    Removing the Camera Module 1. Disconnect the cable from the camera module. Figure 3-70. Camera Module 2. Lift to remove the camera from LCD cover carefully. Figure 3-71. Camera Module 3-49...
  • Page 138: Removing The Lvds Cable

    Removing the LVDS Cable 1. Remove the LVDS cable from LCD cover carefully. Figure 3-72. LVDS Cable NOTE: NOTE: Pay attention to the location of silver paper and the Microphone. 3-50...
  • Page 139: Lcd Reassembly Procedure

    LCD Reassembly Procedure Replacing the LVDS Cable 1. Place the LVDS cable into the LCD cover cable clip. Figure 3-73. LVDS cable NOTE: NOTE: Pay attention to the location of silver paper and the Microphone. 3-51...
  • Page 140: Replacing The Camera Module

    Replacing the Camera Module 1. Replace the camera on the LCD cover. Figure 3-74. Camera Module 2. Connect the cable with camera carefully. Figure 3-75. Camera Module 3-52...
  • Page 141: Replacing The Lcd Hinges

    Replacing the LCD Hinges 1. Turn over the LCD panel. Consolidate the hinges and the LCD panel with 8 screws. Figure 3-76. LCD Panel Figure 3-77. LCD Panel Table 3-21. Screws Step Screw Quantity Screw Type LCD Hinge Assembly M2*3 3-53...
  • Page 142 Figure 3-78. LCD Hinge CAUTION: Distinguish the left and right hinge before assembling. 3-54...
  • Page 143: Replacing The Lcd Panel

    Replacing the LCD Panel 1. Connect the LVDS cable to LVDS connector of LCD panel. Figure 3-79. LVDS Panel 2. Replace the bottom edge of LCD panel on LCD cover, then lay the top edge down to position LCD hinges. Figure 3-80.
  • Page 144 3. Consolidate the LCD panel and LCD cover with 4 screws. Figure 3-81. LCD Panel Table 3-22. Screws Step Screw Quantity Screw Type LCD Panel Assembly M2.5*4.5 3-56...
  • Page 145: Replacing The Lcd Bezel

    Replacing the LCD Bezel 1. Position LCD bezel on LCD cover, press the edges of LCD bezel to lock all latches. Figure 3-82. LCD Bezel 2. Consolidate LCD bezel and LCD cover with 2 screws. Figure 3-83. LCD Bezel 3-57...
  • Page 146 Figure 3-84. LCD Bezel Table 3-23. Screws Step Screw Quantity Screw Type LCD Bezel Assembly M2.5*4.5 3. Cover 2 screw mylar on bezel screws. Figure 3-85. LCD Bezel 3-58...
  • Page 147 Figure 3-86. LCD Bezel 3-59...
  • Page 148: Replacing The Bottom Case

    Replacing the Bottom Case 1. Replace DC-in cable in bottom case groove. Figure 3-87. Bottom Case 2. Open the hinges to an about 75-degree angle to the LCD panel, replace LCD module on the bottom case by aiming the position pillars of bottom case at the position holes of hinges.
  • Page 149 3. Consolidate the hinges and bottom case with 3 screws. Figure 3-89. Bottom Case Table 3-24. Screws Step Screw Quantity Screw Type Bottom Case Assembly M2.5*6 3-61...
  • Page 150 4. Route antenna cables and LVDS cable in position groove of bottom case, adhere the conductive fabric to fix LVDS cable. Replace DC-in cable in the position groove of bottom case. Figure 3-90. Cables on Bottom Case Figure 3-91. Bottom Case 3-62...
  • Page 151: Replacing The Tpm Board

    Replacing the TPM Board 1. Press the TPM board at 90°degree to combine it with the motherboard. Figure 3-92. TPM Board 3-63...
  • Page 152: Replacing The Cpu Module

    Replacing The CPU Module 1. Use the CPU vacuum to “suck up” the CPU. Install the CPU and use a single-slotted screwdriver to fix it. Figure 3-93. CPU Module 2. Turn the non-removable screw here 180 degrees counter-clockwise to secure the CPU. Figure 3-94.
  • Page 153: Replacing The Thermal Module

    Replacing the Thermal Module IMPORTANT: Apply an appropriate thermal grease and ensure all heat pads are in place before replacing the thermal module. 1. Align the screw holes on the thermal module and mainboard then replace the module. Keep the module as level as possible to spread the thermal grease evenly. NOTE: NOTE: Two kinds of CPU are equipped with different thermal module.
  • Page 154 Figure 3-97. Thermal Module Of DSC CPU Table 3-25. Screws Step Screw Quantity Screw Type. UMA Thermal Module M2*3 Assembly DSC Thermal Module M2*3 Assembly 3-66...
  • Page 155: Replacing The Motherboard

    Replacing the Motherboard 1. Turn over the motherboard. Replace the motherboard by inserting the IO conncetors to corresponding holes on bottom case, then lay the motherboard down to position it. Figure 3-98. Motherboard CAUTION: Hold the fan in your hand when you replace the motherboard in bottom case in case of damage CPU.
  • Page 156 Figure 3-99. Motherboard Table 3-26. Screws Step Screw Quantity Screw Type Motherboard Assembly M2*5 Motherboard Assembly M2.5*6 3. Connect the LVDS cable on motherboard. Figure 3-100. Motherboard 3-68...
  • Page 157: Replacing The Io Board

    Replacing the IO Board 1. Position the IO board on bottom case by aiming the IO connectors at corresponding holes of bottom case first. Figure 3-101. IO Board 2. Consolidate the IO board with 2 screws. Figure 3-102. IO Board Table 3-27.
  • Page 158 3. Connect the cable from IO board to motherboard. Figure 3-103. IO Board 3-70...
  • Page 159: Replacing The Touchpad Module

    Replacing the Touchpad Module 1. Position the touchpad switch board on the back side of top case. Figure 3-104. Touchpad Module 2. Consolidate the touchpad switch board with 2 screws. Figure 3-105. Touchpad Module Table 3-28. Screws Step Screw Quantity Screw Type Touchpad Switch Board M2.5*4...
  • Page 160 3. Connect the cable to the touchpad and touch pad board. Figure 3-106. Touchpad Module 4. Paste the protection film on touchpad. Figure 3-107. Touchpad Module 3-72...
  • Page 161: Replacing The Power Switch Board

    Replacing the Power Switch Board 1. Replace the power switch board on the top case by aiming the position pillars of top case at the position holes of the board. Figure 3-108. Power Switch Board 2. Consolidate the power switch board with 2 screws Figure 3-109.
  • Page 162: Replacing The Top Case

    Replacing the Top Case 1. Lay the top case module down to position it on the bottom case,press the edges of top case to lock all latches. Figure 3-110. Top Case Module 2. Consolidate 15 screws on bottom case. Figure 3-111. Top Case Module 3-74...
  • Page 163 Table 3-30. Screws Step Screw Quantity Screw Type Top Case Assembly M2*3 Top Case Assembly M2.5*8 3. Consolidate 6 screws on top case. Figure 3-112. Top Case Module Table 3-31. Screws Step Screw Quantity Screw Type Top Case Assembly M2.5*8 4.
  • Page 164 Figure 3-113. Top Case Module 3-76...
  • Page 165: Replacing The Keyboard

    Replacing the Keyboard 1. Connect the FFC cable to motherboard. Figure 3-114. Keyboard 2. Lay down the keyboard to position it on the top case. Figure 3-115. Keyboard 3-77...
  • Page 166 3. Lock 6 latches (Esc, F4, F8, F12, Del, End) around the keyboard. Figure 3-116. Keyboard 3-78...
  • Page 167: Replacing The Wlan Card

    Replacing the WLAN Card 1. Insert the WLAN card to its slot on motherboard with a 30-degree angle, press down the card and release it three times for perfect contact of golden fingers. Figure 3-117. WLAN Card 2. Press down the WLAN card and consolidate it with 1 screw. Figure 3-118.
  • Page 168 3. Connect the antenna cable to the WLAN card. Figure 3-119. WLAN Card IMPORTANT: The black cable connector is on the 1Main port. 3-80...
  • Page 169: Replacing The Memory Module

    Replacing the Memory Module 1. Insert one memory bar to the socket on motherboard with a 45-degree angle, press down the DIMM and release it three times for perfect contact of golden fingers. Figure 3-120. Memory Module 2. Press down the DIMM until it clicks into the spring latches. Figure 3-121.
  • Page 170: Replacing The Odd Module

    Replacing the ODD Module 1. Consolidate the ODD bracket and ODD with 2 screws. Figure 3-122. ODD Bracket Table 3-33. Screws Step Screw Quantity Screw Type ODD Bracket Assembly M2*3 2. Combine the ODD bezel with ODD by inserting the bezel to the drive’s front panel. Figure 3-123.
  • Page 171 3. Insert the ODD module to the housing of bottom case. Consolidate the ODD bracket with 1 screw. Figure 3-124. ODD Module Figure 3-125. ODD Module Table 3-34. Screws Step Screw Quantity Screw Type ODD Module Assembly M2.5*5 3-83...
  • Page 172: Replacing The Hdd Module

    Replacing the HDD Module 1. Consolidate the HDD and HDD bracket with 4 screws. Figure 3-126. HDD Bracket Figure 3-127. HDD Bracket Table 3-35. Screws Step Screw Quantity Screw Type HDD Bracket Assembly M3*3 3-84...
  • Page 173 2. Place the HDD module into the housing of bottom case. Figure 3-128. HDD Module 3. Pull the handling mylar right to connect the SATA power and data interface to the motherboard. Figure 3-129. HDD Module 3-85...
  • Page 174 4. Consolidate the HDD module with 2 screws. Figure 3-130. HDD Module Table 3-36. Screws Step Screw Quantity Screw Type HDD Module Assembly M2.5*5 3-86...
  • Page 175: Replacing The Main Door

    Replacing the Main Door 1. Replace the bottom edge of main door first and press down the top edge. Figure 3-131. Main Door 2. Tighten 6 captive screws to consolidate the main door and the bottom case. Figure 3-132. Main Door 3-87...
  • Page 176: Replacing The Battery

    Replacing the Battery 1. Place the top edge of the battery to its housing, press down the bottom edge to lock the spring latch. Figure 3-133. Battery Figure 3-134. Battery 3-88...
  • Page 177: Replacing The Memory Card

    Replacing the Memory Card 1. Push the memory card in and press the memory card into card slot. Figure 3-135. Memory Card 3-89...
  • Page 178 3-90...
  • Page 179 CHAPTER Troubleshooting...
  • Page 180 Introduction ......... 4-3 General Information .
  • Page 181: Introduction

    NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
  • Page 182: Power On Issues

    Power On Issues If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU: Start Check AC/Battery Swap AC/Battery Power on Check Swap Daughter BD & Daughter BD &...
  • Page 183: No Display Issues

    No Display Issues If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: START LCD Moduel Power On? Power On Issue Replace LCD Panel/LCD Cable Ext.DDRRAM Module well Check Connection connected? Replace Ext DDRRAM Ext.
  • Page 184: Lcd Failure

    5. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5. 6. If the POST or video appears on the external display only, refer to Failure. 7. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs.
  • Page 185: Lcd Failure

    LCD Failure If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU: START Swap LCD Check Module/LCD LCD Module Panel Check LCD Reassemble/Re- Connector/ plug LCD Cable Cable Swap MB Figure 4-3. LCD Failure Troubleshooting...
  • Page 186: Keyboard Failure

    Keyboard Failure If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective FRU: START Keyboard FFC Connect it Well Well Connected? Keyboard Ok? Replace Keyboard Replace M/B Figure 4-4. Keyboard Failure Troubleshooting...
  • Page 187: Touchpad Failure

    Touchpad Failure If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective FRU: START Check MB T/P Reassemble the T/P FFC to MB Swap/Reassemble Check the T/P Pad or T/P Touchpad Swap MB Figure 4-5. Touchpad Failure Troubleshooting...
  • Page 188: Internal & External Speaker Failure

    Internal & External Speaker Failure If internal Speakers fail, perform the following, one at a time. Do not replace a non-defective FRU: S TA R T S TA R T C heck M B R eassem ble the C heck I/O B oard R eassem ble I/O S P K cable S P K cable to M B...
  • Page 189 Click Mixer to verify that other audio applications are set to 50 and not muted.     6. Navigate to Start Control Panel Hardware and Sound Sound. Confirm that Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers do not show, right-click on the Playback tab and select Show Disabled...
  • Page 190: Microphone Failure

    Microphone Failure If internal or external Microphones fail, perform the following, one at a time. Start Check Mic to Re-assemble Mic MB cable well cable to MB connected? Swap Mic module Check Mic module? and cable Replace M/B Figure 4-7. Microphone Failure 1.
  • Page 191: Usb Failure

    USB Failure If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: S t a r t C h e c k U S B b o a r d t o R e - a s s e m b le U S B M B c a b le b o a r d c a b le t o M B S w a p U S B b o a r d...
  • Page 192: Wlan Failure

    WLAN Failure If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU: S ta r t T u r n o n W L A N d e v ic e W L A N d e v ic e t u r n o n ? fr o m A c e r R in g D e v ic e C o n tr o l C h e c k W L A N a n te n n a w e ll...
  • Page 193: Card Reader Failure

    Card Reader Failure If the Card Reader fails, perform the following, one at a time. Do not replace a non-defective FRU: S t a r t C h e c k C a r d R e a d e r R e - i n s t a l l C a r d d e v i c e O K ? R e a d e r d r i v e r...
  • Page 194: Thermal Unit Failure

    Thermal Unit Failure If the Thermal Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: Start Fan power wire well Check Connect connected? Replace thermal Fan OK? module Heatsink well Seat it well seated? CPU OK? Replace CPU Replace M/B...
  • Page 195: Hdmi And Vga Failure

    HDMI and VGA Failure If the HDMI or VGA function fails, perform the following, one at a time. Do not replace a non-defective FRU: START Reinsert VGA/HDMI VGA/HDMI connection check Connector Check Drivers install OK Reinstall corrcet or not in Device driver manager Swap MB...
  • Page 196: Odd Failure

    ODD Failure If the ODD function fail, perform the following, one at a time. Do not replace a non-defective FRU: START ODD Device with ODD/B Reassemble ODD connection check Device ODD/B with M/B Reassemble connection check ODD/B to M/B ODD/B function Swap ODD/B check Swap MB...
  • Page 197: Other Functions Failure

    1. Remove power from the computer. 2. Visually check the components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices  Printer, mouse, and other external devices ...
  • Page 198: Post Codes

    Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. POST Code Range Table 4-2. POST Code Range Phase POST Code Range 0x01 - 0x0F...
  • Page 199 Table 4-3. SEC Phase POST Code Table (Continued) Functionality Name (Include\ Post Phase Description PostCode.h) Code SEC_SETUP_CAR_OK Cache as RAM test SEC_FORCE_MAX_RATIO* Tune CPU frequency ratio to maximum level SEC_GO_TO_SECSTARTUP Setup BIOS ROM cache SEC_GO_TO_PEICORE Enter Boot Firmware Volume * 3rd party relate functions – Platform dependence. Table 4-4.
  • Page 200 Table 4-4. PEI Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code PEI_ENTER_RECOVERY_MODE Recovery device Initialization PEI_RECOVERY_MEDIA_FOUND Found Recovery image PEI_RECOVERY_MEDIA_NOT_FOUND Recovery image not found PEI_RECOVERY_LOAD_FILE_DONE Load Recovery Image completed PEI_RECOVERY_START_FLASH Start Flash BIOS with Recovery image PEI_ENTER_DXEIPL Loading BIOS image to RAM PEI_FINDING_DXE_CORE...
  • Page 201 Table 4-5. DXE Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code DXE_SMART_TIMER_INIT 8259 Initialization DXE_PCRTC_INIT RTC Initialization DXE_SATA_INIT* SATA Controller earlyInitialization DXE_SMM_CONTROLER_INIT* Setup SMM Control service DXE_LEGACY_INTERRUPT* Setup Legacy Interrupt service DXE_RELOCATE_SMBASE Relocate SMM BASE DXE_FIRST_SMI SMI test DXE_VTD_INIT* VTD Initial...
  • Page 202 Table 4-6. BDS Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_CONNECT_STD_ERR Error report device initialization BDS_CONNECT_USB_HC USB host controller initialization BDS_CONNECT_USB_BUS USB BUS driver initialization BDS_CONNECT_USB_DEVICE USB device driver initialization BDS_NO_CONSOLE_ACTION Console device initial fail BDS_DISPLAY_LOGO_SYSTEM_INFO Display logo or system information...
  • Page 203 Table 4-6. BDS Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_LEGACY_BOOT_EVENT Last Chipset initial before boot to Legacy OS. BDS_ENTER_LEGACY_16_BOOT Ready to Boot Legacy OS. BDS_RECOVERY_START_FLASH Fast Recovery Start Flash. * 3rd party relate functions – Platform dependence. Table 4-7.
  • Page 204 Table 4-8. ACPI Function POST Table Functionality Name (Include\ Post Phase Description PostCode.h) Code ASL_ENTER_S1 Prepare to enter S1 ASL_ENTER_S3 Prepare to enter S3 ASL_ENTER_S4 Prepare to enter S4 ASL_ENTER_S5 Prepare to enter S5 ASL_WAKEUP_S1 System wakeup from S1 ASL_WAKEUP_S3 System wakeup from S3 ASL_WAKEUP_S4 System wakeup from S4...
  • Page 205 Table 4-10. InsydeH2ODDT Debugger POST Code Table (Continued) Functionality Name Post Code Description (Include\ PostCode.h) Used by Insyde debugger 0xD3 Debug port connect low speed device Used by Insyde debugger 0xD4 DDT Cable become low speed device Used by Insyde debugger 0xD5 DDT Cable Transmission Error (Get descriptor fail)
  • Page 206 4-28 Troubleshooting...
  • Page 207 CHAPTER Jumper and Connector Locations...
  • Page 208: Clearing Password Check And Bios Recovery

    Clearing Password Check and BIOS Recovery ....5-6 Clearing Password Check ......5-6 Clear CMOS Jumper .
  • Page 209: Jumper And Connector Locations

    Jumper and Connector Locations Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Connector Description CON4001 Card Reader CON. CON6103 USB3.0 CON. CON6503 PWR_BD CON. CON4803 TP Module CON. CON3701 LVDS CON. CON4901 FAN CON. J6301 DC IN JACK CON4801 Keyboard CON.
  • Page 210 Table 5-1. Mainboard Top Item Connector Description J2801 Debug CON. TP_SW1 TP Left Button TP_SW2 TP Right Button Figure 5-2. Mainboard Bottom Table 5-2. Mainboard Bottom Item Connector Description CON3801 D-sub CON. CON3402 RJ45 CON. CON3901 HDMI CON. CON5201 Express Card CON. J2001 RTC CON.
  • Page 211 Table 5-2. Mainboard Bottom Item Connector Description CON6001 HDD CON. U0301 CPU Socket CON6005 ODD CON. CON5501 WLAN CON. J1601 DIMM CON. J1701 DIMM CON. CON6301 Battery CON. TPCON1 TP Button CON. PWR_U01 Hot Bar IOCON1 MIC JACK IOCON2 COMBO JACK IOCON3 USB2.0 CON.
  • Page 212: Clearing Password Check And Bios Recovery

    Clearing Password Check and BIOS Recovery This section provides procedures for: Clearing Passwords BIOS Recovery. This Machine has one Hardware Open Gap on the main board for clearing password check and one Hotkey for enabling BIOS Recovery. Clearing Password Check NOTE: NOTE: The following procedure is only for clearing BIOS Password (Supervisor Password and...
  • Page 213: Clear Cmos Jumper

    7. Press Power Button until BIOS POST is finished, then remove the conductivity tool from the RTCRST# jumper. 8. Restart the system. Press F2 to enter BIOS Setup menu. 9. If there is no Password request, BIOS Password is cleared. 10.
  • Page 214: Bios Recovery By Crisis Disk

    BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS, used to boot the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware once the previous BIOS flashing process failed.
  • Page 215 CHAPTER FRU List...
  • Page 216: Travelmate P453 Exploded Diagrams

    TravelMate P453 Exploded Diagrams..... 6-4 Main Assembly ........6-4 FRU List .
  • Page 217 DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 218: Travelmate P453 Exploded Diagrams

    TravelMate P453 Exploded Diagrams Main Assembly Figure 6-1. Main Assembly Exploded Diagram FRU (Field Replaceable Unit) List...
  • Page 219 Table 6-1. Main Assembly Exploded Diagram Item Description Part Number Item Description Part Number Battery BT.00603.124 KC.95001.DPB WLAN+BT BOARD NI.23600.103 DVD RW DRIVE KU.00807.081 Nuvoton NPCT420R NC.22911.002 ODD BRACKET 33.V5M0U.002 Foxconn Module IO USB BOARD ODD BEZEL - SUPER MULTI POWER SWITCH KH.32008.024 BOARD W/CABLE...
  • Page 220: Fru List

    FRU List Table 6-2. FRU List Category Acer Description Acer Part No ADAPTER Adapter LITE-ON 65W_HF 19V 1.7x5.5x11 Yellow AP.06503.030 PA-1650-69AH, low profile HSF LF Adapter Chicony Power 65W_HF 19V 1.7x5.5x11 AP.0650H.002 Yellow CPA09-A065N1, LV5, low profile & HSF (A065R013H) LF Adapter Chicony Power 90W_HF 19V 1.7x5.5x11...
  • Page 221 Table 6-2. FRU List (Continued) Category Acer Description Acer Part No BATTERY Battery LGC AS10D Li-Ion 3S2P LGC 6 cell BT.0060G.001 4400mAh Main COMMON ID:AS10D81 Battery SIMPLO ID:AS10D75, for HSF Li-Ion 3S2P BT.00607.137 SAMSUNG 6 cell 4400mAh Main COMMON Battery SIMPLO ID:AS10D73, for HSF Li-Ion 3S2P BT.00607.136...
  • Page 222 Table 6-2. FRU List (Continued) Category Acer Description Acer Part No CABLE POWER CORD 1.0M BLACK 3 PIN US 27.RN60U.003 POWER CORD 1.0M BLACK 3 PIN EU 27.RN60U.002 POWER CORD 1.0M BLACK 3 PIN EU 27.RN60U.002 POWER CORD 1.0M BLACK 3 PIN EU 27.RN60U.002...
  • Page 223 HDD WD 2.5" 7200rpm 500GB KH.50008.023 WD5000BPKT-22PK4T0,MX375M SATA 16MB LF+HF F/W:01.01A01 KH.50008.036 KEYBOARD Keyboard ACER TM7T_A10B TM7T Internal 17 KB.I170A.227 Standard 106KS Black UK Texture Keyboard ACER TM7T_A10B TM7T Internal 17 KB.I170A.227 Standard 106KS Black UK Texture Keyboard ACER TM7T_A10B TM7T Internal 17 KB.I170A.228...
  • Page 224 Table 6-2. FRU List (Continued) Category Acer Description Acer Part No KEYBOARD Keyboard ACER TM7T_A10B TM7T Internal 17 KB.I170A.208 Standard 106KS Black Danish Texture Keyboard ACER TM7T_A10B TM7T Internal 17 KB.I170A.203 Standard 105KS Black Arabic Texture Keyboard ACER TM7T_A10B TM7T Internal 17 KB.I170A.230...
  • Page 225 Table 6-2. FRU List (Continued) Category Acer Description Acer Part No Keyboard ACER TM7T_A10B TM7T Internal 17 KB.I170A.207 Standard 105KS Black Chinese Texture Keyboard ACER TM7T_A10B TM7T Internal 17 KB.I170A.144 Standard Black NONE Y2010 Acer Legend Texture 6-11 FRU (Field Replaceable Unit) List...
  • Page 226 Table 6-2. FRU List (Continued) Category Acer Description Acer Part No DVD RW DRIVE ODD SUPER MULTI MODULE ODD PANASONIC Super-Multi DRIVE 12.7mm KU.00807.081 Tray DL 8X UJ8C0ADAA1-B LF+HF W/O bezel SATA Win7 ODD PIONEER Super-Multi DRIVE 12.7mm Tray KU.00805.051 DL 8X DVR-TD11RS LF W/O bezel 1.01 SATA HF +...
  • Page 227 Table 6-2. FRU List (Continued) Category Acer Description Acer Part No LED LCD 15.6"W WXGA None Glare MODULE 6M.V5M0U.002 W/ANTENNA LED LCD AUO 15.6"W WXGA None Glare LK.15605.011 B156XW02 V3 LF 200nit 8ms 400:1 (power saving) LED LCD CMI 15.6'W WXGA None Glare KL.1560D.001...
  • Page 228 Table 6-2. FRU List (Continued) Category Acer Description Acer Part No MAINBOARD BA50 MB_0M/DIS/U3C/HM77/TPM/AR BA50 MB_0M/DIS/U3C/HM77/TPM/AR NB.V7U11.001 BA50 MB_0M/UMA/U3C/HM77/TPM/AR NB.V6Z11.001 MEMORY DDRIII1333 SO-D NANYA 2GB KN.2GB03.025 DDRIII1600 SO-DIMM 2GB 204P KN.2GB07.008 DDRIII1600 SO-DIMM 2GB 204P KN.2GB0C.011 DDRIII1333 SO-D 2G 204P KN.2GB0G.031...
  • Page 229 Table 6-2. FRU List (Continued) Category Acer Description Acer Part No HEATSINK BA50 DIS THERMAL MOD ASSY BA50 DIS THERMAL MOD ASSY BA50 UMA THERMAL MOD ASSY BA50 UMA THERMAL MOD ASSY SPEAKER SPEAKER SPEAKER Others LCD BEZEL SCREW MYLAR 47.RYNN5.001...
  • Page 230 6-16 FRU (Field Replaceable Unit) List...
  • Page 231 CHAPTER Test Compatible Components...
  • Page 232: Microsoft® Windows® 7 Environment Test

    Microsoft® Windows® 7 Environment Test ....7-4 TravelMate P453........7-4...
  • Page 233: Test Compatible Components

    Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All ® of its system functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
  • Page 234: Microsoft Windows

    Microsoft Windows 7 Environment Test ® ® TravelMate P453 Table 8-1. Test Compatible Components Vendor Type Description Part No. Adapter 60036752 Adapter LITE-ON 65W 19V 1.7x5.5x11 AP.06503.031 LITE-ON Yellow PA-1650-86AW, LV5, Low profile SINGAPORE 10001023 Adapter LITE-ON 65W_HF 19V AP.06503.030 LITE-ON 1.7x5.5x11 Yellow PA-1650-69AH, low profile HSF LF...
  • Page 235 Table 8-1. Test Compatible Components Vendor Type Description Part No. 60002162 6CELL2.2 Battery SIMPLO ID:AS10D75, for HSF BT.00607.137 SIMPLO Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON 60032811 6CELL2.2 Battery LGC AS10D Li-Ion 3S2P LGC 6 BT.0060G.001 cell 4400mAh Main COMMON ID:AS10D81 Camera 10001023...
  • Page 236 ST9750420AS/9RT14G-500/Desaru, Generic code SATA 16MB LF+HF F/W:0001SDM5 Keyboard 60004864 TM7T_A11B Keyboard DARFON TM7T_A11B TM7T NK.I1717.03M DARFON Internal 17 Standard Black NONE Y2011 Acer Legend Win 8 10017383 AR8151L Atheros AR8151L NI.22400.048 Atheros 60024207 SO2GBIII Memory KINGSTON SO-DIMM DDRIII KN.2GB07.008 KINGSTON-F...
  • Page 237 Table 8-1. Test Compatible Components Vendor Type Description Part No. 60001993 SO2GBIII13 Memory NANYA SO-DIMM DDRIII KN.2GB03.025 NANYA 1333 2GB NT2GC64B88G0NS-CG LF+HF 60002050 SO2GBIII13 Memory MICRON SO-DIMM DDRIII KN.2GB04.019 MICRON SG 1333 2GB MT8KTF25664HZ-1G4M1 LF+HF 256*8 46nm V79D 60004668 SO2GBIII13 Memory ELPIDA SO-DIMM DDRIII KN.2GB09.012 ELPIDA...
  • Page 238 Table 8-1. Test Compatible Components Vendor Type Description Part No. 60001939 NSM8XS ODD PIONEER Super-Multi DRIVE KU.00805.051 PIONEER 12.7mm Tray DL 8X DVR-TD11RS LF W/O bezel 1.01 SATA HF + ZP (HME OPU) 60001535 NSM8XS ODD PANASONIC Super-Multi DRIVE KU.00807.081 PANASONIC 12.7mm Tray DL 8X UJ8C0ADAA1-B LF+HF W/O bezel SATA Win7...
  • Page 239 Table 8-1. Test Compatible Components Vendor Type Description Part No. 60003316 NLED15.6WXG LED LCD AUO 15.6'W WXGA None KL.15605.002 Glare B156XTN02.3 LF 200nit 8ms 400:1 10001022 NLED15.6WXG LED LCD CMI 15.6'W WXGA None KL.1560D.001 Glare N156BGE-L11 LF 220nit 10ms 500:1 60003316 NLED15.6WXG LED LCD AUO 15.6'W WXGA None...
  • Page 240 7-10 Test Compatible Components...
  • Page 241 CHAPTER Online Support Information...
  • Page 242 Introduction ......... 8-3...
  • Page 243: Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.
  • Page 244 Online Support Information...