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AVerMedia Live Streamer CAP 4K(BU113) Quick
Installation & Troubleshooting Guide
Date: 2023 March For Amazon
AVerMedia Customer Success & Satisfaction Team
Support | Technical | AVerMedia
System Requirements (For dedicated streaming PC)
https://www.avermedia.com/us/product-detail/BU113
Operating system:
Compatible OS: Windows® 11/10
Connection interface: USB 3.1 Gen 1 / USB 3.0 port (UVC/UAC compatible, easy
plug-and-play connection)
For desktop computers:
・CPU: Intel® Core™ i5-6XXX or higher
・Graphic board: NVIDIA® GeForce® GTX 1060 or higher
・Main memory: 8GB RAM (*dual channel required) or more recommended
For laptops:
・CPU: Intel® Core™ i7-7700HQ or higher
・Graphic board: NVIDIA® GeForce® GTX 1050 Ti or higher
・Main memory: 8GB RAM (*dual channel required) or more recommended
・Supported OS: macOS 10.14 or higher
・Connection interface: USB 3.1 Gen 1 / USB 3.0 port (UVC/UAC compatible, easy
plug-and-play connection)
For desktop computers (iMac):
・CPU: 3.6GHz quad-core Intel® Core™ i7 or higher
・GPU: AMD Radeon™ Pro 555 (2GB VRAM) or higher
・RAM: 16GB 2400 MHz DDR4 or more recommended
For laptops (MacBook Pro):
・CPU: 2.8 GHz quad-core Intel® Core™ i7 or higher
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Summary of Contents for Avermedia Live Streamer CAP 4K
- Page 1 AVerMedia Live Streamer CAP 4K(BU113) Quick Installation & Troubleshooting Guide Date: 2023 March For Amazon AVerMedia Customer Success & Satisfaction Team Support | Technical | AVerMedia System Requirements (For dedicated streaming PC) https://www.avermedia.com/us/product-detail/BU113 Operating system: Compatible OS: Windows® 11/10 Connection interface: USB 3.1 Gen 1 / USB 3.0 port (UVC/UAC compatible, easy...
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Page 2: Led Indications
・GPU: AMD Radeon™ Pro 555 (2GB GDDR5 memory) or higher ・RAM: 16GB 2133 MHz LPDDR3 or more recommended *We have verified the following Mac models: ・iMac (Retina 4K, 21.5 inches, 2017) ・MacBook Pro (15 inch, 2017) LED Indications When you connect your BU113 to your PC, your BU113 will be ready to use when you see the solid blue light. - Page 3 3. The issue might also happen when you plug the device into the USB ports with 10Gbps on some of the specific motherboards. Please switch different using USB 3 ports with 5Gbps and the issue could be resolved. You can also refer to see the video on YouTube which cover the above steps: https://youtu.be/uxxMXtiKWMI Question 2: Does not connect.
- Page 4 3. Make sure the game console or your input sources outputs video from HDMI output. To ensure your situation get resolved, please contact us: Support | Technical | AVerMedia Question 3: lags computer Answer: 1. Please ensure connect BU113 on the USB3 port by using the cable in the package.
- Page 5 ・iMac (Retina 4K, 21.5 inches, 2017) ・MacBook Pro (15 inch, 2017) To ensure to answer customer question, please contact us: Support | Technical | AVerMedia Question 5: does not capture 4k properly Answer: Please ensure the PC you are using meet the below requirement: Operating system: Compatible OS: Windows®...
- Page 6 ・CPU: 2.8 GHz quad-core Intel® Core™ i7 or higher ・GPU: AMD Radeon™ Pro 555 (2GB GDDR5 memory) or higher ・RAM: 16GB 2133 MHz LPDDR3 or more recommended *We have verified the following Mac models: ・iMac (Retina 4K, 21.5 inches, 2017) ・MacBook Pro (15 inch, 2017) Notes 1: When you are using Windows 10 or 11, we recommend you connect BU113 to the PC...
- Page 7 1. Please ensure to use high rated quality mini-HDMI to HDMI cable from the camera to BU113 2. When you are connecting to a Mac system, please use AVerMedia Type C to A cable to connect with a USB adapter made by Apple: 3.
- Page 8 To ensure to answer customer question, please contact us: Support | Technical | AVerMedia Question 6 Item threw HDCP errors where other capture devices did not. Answer: High-bandwidth Digital Content Protection (HDCP) is a digital copy protection system that is commonly associated with DisplayPort, DVI or HDMI connections.
- Page 9 - Radeon Pro 450 with 2GB of GDDR5 memory - 16GB of 2133MHz LPDDR3 onboard memory 2. When you are connecting to a Mac system, please use AVerMedia Type C to A cable to connect with a USB adapter made by Apple:...
- Page 10 Notes: M1/M2 chip mac supports 1080p60/30 in maximum by using video capture device, Therefore, we strongly recommend you choose 1920x1080 including BU113. Resolution in the software you are using. Should you run into any issues with using AVerMedia products, please contact our technical support team via: Support | Technical | AVerMedia.
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