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ISG S700 Series User Manual

Thermal transfer barcode printer
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ISG S700 Series
Thermal Transfer Barcode Printer
User's Guide
© July 2013, ISG
Document # 120787

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  • Page 1 ISG S700 Series Thermal Transfer Barcode Printer User’s Guide © July 2013, ISG Document # 120787...
  • Page 2 Copyright Declaration Information in this manual is subject to change without notice and does not represent a commitment on the part of the manufacturer. No part of this manual may be reproduced or transmitted in any form by any means, for any purpose other than the purchaser’s personal use, without the expressed written permission from the manufacturer.

  • Page 3: Table Of Contents

    Table of Contents User Caution........................5 Packaging ........................6 Unpacking the printer ............................ 6 Removing protective material ........................6 Introduction ........................7 Product ................................7 Model configuration ............................7 Printer Overview ......................8 Front view ..............................8 Interior view ..............................9 Rear view ..............................
  • Page 4 Print and Program Overview ................62 Traditional Printing ............................62 Legacy Data Stream Interpretation......................62 Standalone/Downtime Applications ......................63 Diagnostic Tool ......................65 Start Diagnostic Tool ........................... 65 Printer Function ............................66 Setting Ethernet by Diagnostic Utility ......................66 Using USB interface to setup Ethernet interface ..................67 Using RS-232 interface to setup Ethernet interface ................

  • Page 5: User Caution

    Operational safety User Caution CAUTION ⚫ ⚫ Refer to the product label (back of the Mechanical and electrical repairs printer) and verify your power source should be conduct by qualified exactly meets those requirements. service personnel. ⚫ ⚫ Do not use this product near heat or Unplug this product from the power water.

  • Page 6: Packaging

    Packaging Unpacking the printer Printer USB Cable CD ROM AC Power Cord Quick Start Guide Removing protective material Open the packing box, remove the printer. Open right cover and remove foam block from printhead assembly. Remove paper between printhead and platen. If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor.

  • Page 7: Introduction

    Introduction Product Thank you very much for purchasing your bar code printer. This printer is designed with die-casting aluminum chassis and print mechanism, metal cover with large clear media view window, which ensuring to work for the extreme and heavy duty industrial environment and applications. With back-lit graphic LCD display, printer status can be managed easier and operated more user friendly.

  • Page 8: Printer Overview

    Printer Overview Front view 1. LED indicators 2. LCD display 3. Front panel buttons 4. Paper exit chute 5. Lower front cover 6. Printer right side cover - 8 -...

  • Page 9: Interior View

    Interior view 1. Ribbon rewind spindle 2. Ribbon release button 3. Ribbon guide plate 4. Print head 5. Platen roller 6. Print head release lever 7. Media guide bar 8. Label roll guard 9. Label supply spindle 10. Ribbon supply spindle 11.

  • Page 10: Rear View

    Rear view Note: 1. Fan-fold paper entrance chute 2. Centronics interface ❖ The above interface picture is for reference only. Please refer to the 3. USB interface product specification for the 4. RS-232C interface interfaces availability. ❖ SD card slot, Ethernet interface and 5.

  • Page 11: Operator Controls

    Operator Controls Display panel LED indicators LCD display Control panel keys Indicators Status Indication The printer power is turned off POWER The printer power is turned on Printer is ready ON-LINE Pause Blinking Downloading data into printer Printer is ready ERROR “CARRIAGE OPEN”...

  • Page 12: Key Functions

    Key functions Function 1. Enter the menu 2. Exit from a menu or cancel a setting and return to the previous menu Pause/Resume the printing process Advance one label Scroll up the menu list Scroll down the menu list Enter/Select cursor located option - 12 -...

  • Page 13: Installation

    Installation Setting up the printer Place the printer on a flat, secure surface. Make sure the power switch is off. Connect the printer to the computer with the provided USB cable. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power cord into a properly grounded power outlet.
  • Page 14 Push the printhead release lever to open the mechanism. Install the ribbon onto the supply spindle. - 14 -...
  • Page 15 Thread the ribbon through the sensor slot and then through the open space in between printhead and platen. Ribbon Ribbon sensor Wrap the ribbon onto the ribbon rewind spindle. Wind the ribbon clockwise about 3~5 complete turns onto the ribbon rewind spindle until it is smooth and properly stretched.
  • Page 16 Close the printhead mechanism and make sure the latch is engaged securely. Latch Loading path for ribbon - 16 -...

  • Page 17: Remove Used Ribbon

    Remove used ribbon Cut the ribbon between the guide plate and the rewind spindle. Push the ribbon release button. - 17 -...

  • Page 18: Loading Roll Media

    Slide/pull the used ribbon off the rewind spindle. Loading roll media Open the printer right side cover. - 18 -...
  • Page 19 Push the printhead release lever to open the mechanism. Move the label roll guard horizontally to the end of label spindle then flip down the label roll guard. - 19 -...
  • Page 20 If necessary, reconfigure 3” label supply spindle to fit the 1” label core by removing two roll guard screws and support bracket. Store supply spindle parts for future use. Place the roll of media on the label supply spindle. Flip up the label roll guard.
  • Page 21 Pull label roll leading edge forward over the media guide bar, under the damper, through the media sensor, set label guide and place the label leading edge onto the platen roller. Media guide bar Media senor Label guide Damper Platen roller Unlock the media sensor lock lever to adjust the media sensor.
  • Page 22 Adjust the media sensor with handle (right side). The sensor location is marked by triangle mark on green housing. Align sensor with label carrier gap or black mark. Insert label inside guides. Adjust right guide to fit the width of the label. - 22 -...
  • Page 23 Close the print head mechanism. Make sure the latches are engaged securely. Using the front display panel set the media sensor type and calibrate the selected sensor. ❖ Loading path for roll labels Media calibration is required when changing gap and black mark sensor type.

  • Page 24: Loading Fan Fold Media

    Loading fan fold media Open the printer right side cover. Push the printhead release lever to open the mechanism (refer to pages17~22 for the follows mechanism set up). Insert the fan-fold media through the rear or bottom external label entrance chute. Pull fan-fold label leading edge forward through the media guide bar, damper media sensor and place the label leading edge onto the platen roller.

  • Page 25: Loading Peel & Present Media

    Loading peel & present media Open the printer right side cover. Push the printhead release lever to open the mechanism (refer to pages17~21 for mechanism set up). Pull approximately 2-feet of label through the front of the printer. Push down the peel-off roller release lever. Peel-off release lever Feed the label between peel-off roller and platen roller.
  • Page 26 Wrap the label onto the internal rewind spindle and wind the spindle counter-clockwise 3~5 revolutions until the label is properly stretched. Rotate and the peel-off sensor toward the paper exit chute. Lift up the peel-off roller release lever and close the print head mechanism.

  • Page 27: Removing Peel & Present Liner

    Peeling will automatically start. Press the FEED button to test. Removing peel & present liner Remove by cutting liner and pressing the release button to extract. - 27 -...

  • Page 28: Adjusting Print Head Pressure

    Adjusting print head pressure Pressure adjustment knobs: Print head pressure adjustment knobs Increase ~ clockwise Decrease ~ counter clockwise The print head pressure adjustment knob has 5 levels of adjustment. Because the printer’s paper alignment is to the left side of mechanism, different media widths require different pressure to print correctly.
  • Page 29 Burn line adjustment screws: Print head burn line adjustment screws Align toward: Trailing edge ~ clockwise Leading edge ~ counter clockwise Incorrectly adjusting these screws can lead to poor print quality and may cause damage to the printer. Proceed with caution. The print head burn line adjustment screws are used to fine tune the print quality for different thickness of media.

  • Page 30: Ps/2 Keyboard Interface

    PS/2 keyboard interface Turn off the printer power. Plug in keyboard PS/2 interface cable into the printer port. Turn ON printer. Press keyboard F1 key, the LCD will display the following: File List DRAM > FLASH CARD Press keyboard UP or DOWN arrow key to move cursor and select memory path where file is stored.

  • Page 31: Control Panel

    Control Panel Menu Function Main Menu Setup File Manager Diagnostics Language Service Exit ↓ ↓ ↓ ↓ ↓ Printer Setup File List Print Config. English Initialization ↓ ↓ ↓ ↓ ↓ Sensor Avail. Memory Dump Mode Chinese(TC) Mileage Info. ↓ ↓...

  • Page 32: Setup Menu Overview

    Setup Menu Overview Setup Printer Setup Sensor Serial Comm. Ethernet Exit ↓ ↓ ↓ ↓ TSPL2 Status Baud Rate Status ↓ ↓ ↓ ↓ ZPL2 Calibration Parity Configure ↓ ↓ ↓ ↓ Exit Exit Data Bits Exit ↓ Stop Bit(s) ↓...

  • Page 33: Printer Setup

    Printer Setup Printer Setup TSPL2 Spee Density Direction Print Mode Offset Shift X Shift Y Reference X Reference Y Code Page Country Exit ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ None +000~-000 +000~-000 000~999 000~999 +000~- Batch Mode Peeler Cutter Cutter...
  • Page 34 Speed: Print Setup 1/12 > Speed Speed Density Direction Use this option to setup print speed. The available print speed is between 4~12ips and each increment/decrement is 1ips. The default print speed is 6ips. Press key to raise the print speed, and press key to decrease print speed.
  • Page 35 Direction: Print Setup 3/12 Direction Speed Density > Direction The direction setting value is either 1 or 0. Use this option to setup the printout direction. Printer default printout direction is DIRECTION 0. Press key to set the direction as 1, and to set it as 0, and key to enable and save the setting.
  • Page 36 Print mode: Print Setup 4/12 Print Mode Density > Batch Mode Direction Peeler Mode > Print Mode Cutter Mode This option is used to set the print mode. Printer default setting is Batch Mode. When entering this list, the print mode on the right side of " >" icon is the current printer setting.
  • Page 37 Offset: Print Setup 5/12 Direction Offset Print Mode +000 > Offset This option is used to fine tune media stop location. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “+”...
  • Page 38 Reference “X” and “Y”: Print Setup 9/12 Shift Y Reference Y Reference X > Reference Y This option is used to set the origin of printer coordinate system horizontally and vertically. Press the button to move the cursor from left digit to right digit, button to set the value from “0”...
  • Page 39 Code Listings 7-bit 8-bit Code page International Code page International name character set number character set United States British Multilingual German Slavic French Portuguese Danish Canadian/French Italian Nordic Spanish Swedish Swiss Windows Code Page (SBCS) Windows Code Page (DBCS) Code page International Code page International...
  • Page 40 Country: Print Setup 11/12 Country 1/23 Reference Y > Code Page > Country Use this option to set the country code for the LCD display. Press the to select the country code, and press the button to set and save the value into printer. When entering this list, the country code on the right side of ">"...

  • Page 41: Sensor

    Sensor Sensor Status Calibration Exit Status: This function is available to check the printer’s sensor status. When entering the [Status] option, you will see following message. Paper Len. 812 Gap Size Intensity Ref. Level 512 Calibration: Calibration Gap Mode Bline Mode Cont.
  • Page 42 Calibration > Gap Mode Bline Mode Cont. Mode b. Automatic: When entering the [Automatic] option, the printer will feed 2 to 3 gap labels to calibrate the sensor sensitivity automatically. When calibration is completed, the LCD screen will return to the previous menu. Gap Mode >...
  • Page 43 Press the button to move the cursor from left to right digit, and press the button to set Gap Size the value from “0” to “9” and the “dot mm/ inch”. 0024 dot Press the button to set the gap size into the printer.
  • Page 44 d. Pre-Printed: This function can set the paper length and gap size before auto-calibration of the sensor sensitivity. It may improve sensitivity accuracy. When entering [Pre-Printed] option, you will see following message. Please complete the following 3-steps. Gap Mode Manual >...
  • Page 45 e. Bline Mode: Press the buttons to scroll the cursor to the sensor type. Press the button to enter the black-line/mark sensor calibration mode. f. Automatic: When entering the [Automatic] option, the printer will feed the black line/mark labels to calibrate the sensor sensitivity automatically. When calibration is completed, the LCD screen will return to the previous menu.
  • Page 46 Press the button to move the cursor from left to right digit, and press the button to set Bline Size the value from “0” to “9” and the “dot mm/ inch”. 0024 dot Press the button to set the bline size into the printer.
  • Page 47 h. Pre-Printed: This function can set the paper length and gap size before auto-calibration of the sensor sensitivity. It may improve sensitivity accuracy. When entering [Pre-Printed] option, you will see following message. Please complete the following 3-steps. Bline Mode Manual >...
  • Page 48 i. Continuous Mode: Press the buttons to scroll the cursor to the sensor type. Press the button to enter the Cont. (continuous) sensor calibration mode. Calibration Bline Mode > Cont. Mode Exit j. Automatic: When entering the [Automatic] option, the printer will calibrate the sensor sensitivity automatically.

  • Page 49: Serial Communication

    Cont. Mode Then, put the continuous label under the Media sensor. Press the button to set the value Scan Paper into the printer. Intensity Ref. Level Cont. Mode The sensor calibration is complete. Press the button the LCD screen will return to the Complete previous menu.
  • Page 50 Baud Rate: Serial Comm. Baud Rate > Baud Rate > 9600 bps Parity 19200 bps 38400 bps Data Bits This option is used to set the RS-232 baud rate. The default setting is 9600 bps. Press buttons to select the different baud rate and press button to set the value into printer.

  • Page 51: Ethernet Communication

    Stop Bits: Serial Comm. Stop Bit(s) Parity > Data Bits > Stop Bit(s) Exit This option is used to set the RS-232 Stop Bits. The default setting is “1” stop bit. Press buttons to select the different Stop Bits and press button to set the value into printer.
  • Page 52 Status: (IP Address / MAC) Use this menu to check the Ethernet setting status a. IP Address: The IP address information will be shown on the LCD display. Please press button to return to the previous menu. Ethernet Status IP Address 0.0.0.0 >...
  • Page 53 Configuration: (DHCP / Static) Use this menu to set the printer's DHCP and Static IP. a. DHCP: Configure Ethernet Status > DHCP Static IP > Configure Reset Exit Press buttons to select the DHCP function and press to enter. Press key to cancel the setting and return to the previous menu.
  • Page 54 IP Address Subnet Mask Gateway 000.000.000.000 000.000.000.000 000.000.000.000 Press button to move the cursor from left to right digits and press the button to scroll the value from “0” to “9”. Press button to next setting. Static IP SELECT: YES MENU: Press the button printer will restart to reset the Ethernet module setting.

  • Page 55: File Manager

    File Manager File Manager File List Avail. Memory Del. All Files Exit ↓ ↓ DRAM DRAM ↓ ↓ FLASH FLASH ↓ ↓ CARD CARD ↓ ↓ Exit Exit File List Use this menu to show, delete and run (.BAS) the files saved in the printer DRAM/Flash/Card memory.
  • Page 56 Available Memory Use this menu to show available memory space. File Manager 2/4 Avail. Memory File List DRAM: 256 KB > Avail. Memory FALSH: 6656 KB Del. All Files CARD: 0 KB Delete All Files Use this menu to delete all files. Press button to delete all files in the device.

  • Page 57: Diagnostics

    Diagnostics Diagnostics Print Config. Dump Mode Rotate Cutter Exit Print Configuration This feature is used to print current printer configuration to the label. On the printout, there is a print head test pattern, which is useful for checking if there is any dot damage on the print head heater element.
  • Page 58 Dump Mode Captures the data from the communications port and prints out the data received by printer. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters.

  • Page 59: Language

    Rotate Cutter In case paper is jammed in the cutter, this feature can rotate the cutter blade forward or reverse direction, which is helpful to remove the jammed paper easily from the cutter. Diagnostics 3/4 Fwd. Print Config. DOWN: Rev. Dump Mode >...

  • Page 60: Service

    Service Service Initialization Mileage Info. Exit This feature is used to restore printer settings to defaults and display printer mileage information. Initialization The printer settings are restored to defaults as below once printer is initialized. Service Initialization Initializing ... > Initialization Mileage Info.
  • Page 61 Parameter Continued Default Setting Continued Country code Clear flash memory Shift X Shift Y Gap sensor sensitivity 3 (Will be reset. Need to re-calibrate the gap) Bline sensor sensitivity 2 (Will be reset. Need to re-calibrate the gap) Language English IP address DHCP Mileage Information...

  • Page 62: Pal Tm Print And Program Overview

    Print and Program Overview Printers featuring PAL Print and Program ability can be used in several ways in any given environment. This section describes 3 common ways this advanced capability is used. For help and assistance determining the best way to use this ability in your situation, please consult your sales representative.

  • Page 63: Standalone/Downtime Applications

    Using a PAL Print and Program capable printer solves this problem. In this case a PAL program is written which interprets a data stream normally sent to the legacy device being replaced. This program is stored on the printer and is automatically executed each time the printer is powered on.
  • Page 64 Examples of these advanced capabilities are: Ability to operate on line from host or off line in stand-alone mode ❑ Ability to range check user input ❑ Ability to combine data from multiple fields into a single bar code ❑ Ability to access database stored in printer ❑...

  • Page 65: Diagnostic Tool

    Diagnostic Tool The Diagnostic Utility is a toolbox that allows users to explore the printer's settings and status; change printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to send additional commands to the printer. Using this convenient tool, you can explore the printer status and settings and troubleshoot the printer.

  • Page 66: Printer Function

    (Calibrate sensor, Ethernet setup, RTC setup…) Printer Function Select the PC interface connected with bar code printer. Click the “Function” button for settings. The detail functions in the Printer Function Group are listed as below. Function Description Calibrate the sensor specified in the Printer Setup Calibrate Sensor group media sensor field Setup the IP address, subnet mask, gateway for...

  • Page 67: Using Usb Interface To Setup Ethernet Interface

    Using USB interface to setup Ethernet interface Connect the USB cable between the computer and the printer. Turn on the printer power. Start the Diagnostic Utility by double clicking on the icon. The Diagnostic Utility default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field.

  • Page 68: Using Rs-232 Interface To Setup Ethernet Interface

    Using RS-232 interface to setup Ethernet interface Connect the computer and the printer with a RS-232 cable. Turn on the printer power. Start the Diagnostic Utility by double clicks on the icon. Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration tab, select “Static IP”...

  • Page 69: Using Ethernet Interface To Setup Ethernet Interface

    Using Ethernet interface to setup Ethernet interface Connect the computer and the printer to the LAN. Turn on the printer power. Start the Diagnostic Utility by double clicks on the icon. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the on board Ethernet.
  • Page 70 Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen. Factory Default button This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and reset the printer name. Web setup button Except to use the Diagnostic Utility to setup the printer, you can also explore and configure the printer settings and status or update the firmware with the IE or Firefox web browser.

  • Page 71: Troubleshooting

    Troubleshooting Common Problems The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.
  • Page 72 * If the cutter module is installed, please press UP or DOWN key to rotate the cutter up or down to make * Cutter jam. the knife back to the right position. Fwd. * There is no cutter installed on the * Remove the label.
  • Page 73 * Use the supported capacity SD card. * Insert the SD card again. * The supported SD card spec. * SD card is damaged. - 128MB SD card is unable to * SD card doesn’t insert correctly. - 256MB * Use the non-approved SD card - 512MB manufacturer.
  • Page 74 LCD panel is dark but * The printer initialization is * Turn OFF and ON the printer again. the LEDs are lit unsuccessful. * Initialize the printer. LCD panel is dark and LEDs are lit on, but * The LCD panel harness connector * The LCD panel harness connector is plugged The label is feeding is loose.
  • Page 75 * If the label is moving to the right side, please move Label feeding is not * The media guide does not touch the the label guide to left. stable (skew) when edge of the media. * If the label is moving to the left side, please move printing the label guide to right.
  • Page 76 * Wrong label size setup. * Set the correct label size. The left side printout * Press [MENU] → [SELECT] x 3 → [DOWN] x 5 * The parameter Shift X in LCD menu position is incorrect → [SELECT] to fine tune the parameter of Shift X. is incorrect.

  • Page 77: Mechanism Fine Adjustment To Avoid Ribbon Wrinkles

    Mechanism Fine Adjustment to Avoid Ribbon Wrinkles This printer has been fully tested before delivery. There should be no ribbon wrinkle presented on the media for general-purpose printing application. Ribbon wrinkle is related to the media thickness, print head pressure balance, ribbon film characteristics, print darkness setting…etc.
  • Page 78 Adjust the print head pressure adjustment knob Adjust the print head pressure adjustment knob Right knob Left knob Left knob Right knob The print head pressure adjustment knob has 5 levels of settings. Clockwise direction adjustment is to increase the print head The print head pressure adjustment knob pressure.

  • Page 79: Maintenance

    Maintenance Tools and Methods Printer Part Method Interval 1. Always turn off the printer before Clean the print head when changing cleaning the print head. a new label roll 2. Allow the print head to cool for a minimum of one minute. 3.
  • Page 80 About the ISG The Identification Systems Group (ISG) is a nationwide network of local experts in identification, security, tracking and card personalization technologies, providing high quality, cost-effective solutions backed by local support and the strength of our Professional Services Certification program. Each member company works together to provide seamless support and collaboration in the identification and issuance www.IdentificationSystemsGroup.com...

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