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ISG S100 User Manual

Thermal transfer barcode printer, 300dpi
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S100/300dpi
Thermal Transfer Barcode Printer
User's Guide
Document #120190 A

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Summary of Contents for ISG S100

  • Page 1 S100/300dpi Thermal Transfer Barcode Printer User’s Guide Document #120190 A...

  • Page 2: Table Of Contents

    Contents Copyright Declaration 1. Introduction 1.1 Product Introduction 1.2 Compliances 2. Operations Overview 2.1 Unpacking and Inspection 2.2 Printer Overview 2.2.1 Front View 2.2.2 Interior View 2.2.3 Rear View 3. Setup 3.1 Setting Up the Printer 3.2 Loading the Media 3.2.1 Loading the Media 3.2.2 Loading Media in Peel-off Mode (Option) 3.2.3 Loading Media in Cutter Mode (Option)

  • Page 3: Copyright Declaration

    Copyright Declaration Information in this subject to change without notice and does not represent a commitment on the part of Identification Systems Group. No part of this manual may be reproduced or transmitted in any form by any means, for any purpose other than the purchaser’s personal use, without the expressed written permission of Identification Systems Group.

  • Page 4: Introduction

    1. Introduction 1.1 Product Introduction Thank you for your purchase. Although the printer has a small footprint, it delivers reliable, superior performance. This printer provides transfer or direct thermal printing at user selectable speed of: 2.0 or 3.0 inches per second, and a resolution of 300 dots per inch. It accepts roll feed, die-cut, and fan-fold media with gap or black mark.

  • Page 5: Operations Overview

    WARNUNG! GEFÄHRLICHE BEWEGLICHE TEILE – FINGER UND ANDERE KÖRPERTEILE FERNHALTEN! VORSICHT! EXPLOSIONSGEFAHR BEI ERSATZ DER BATTERIE DURCH UNZULÄSSIGEN TYP. VERBRAUCHTE BATTERIEN IMMER VORSCHRIFTSGEMÄSS ENTSORGEN! B 급기기 가정용 정보통신기기 이 기기는 가정용으로 전자파 적합등록을 한 기기로서 주거지역에서는 물론 모든 지역에서 사용할 수 있습니다. Note：...
  • Page 6 Unpacking and Inspection The following items are included in the carton. ◼ One printer unit ◼ One Windows labeling software/Windows driver CD disk ◼ One quick installation guide ◼ One power cord ◼ One auto switching power supply ◼ One USB interface cable ◼...

  • Page 7: Printer Overview

    2.2 Printer Overview 2.2.1 Front View 1. LCD display (Factory option) 2. LED indicator 3. Feed button 4. Paper exit chute 5. Media view window 6. Top cover open lever...

  • Page 8: Interior View

    2.2.2 Interior View NOTE: Case color has been changed to Navy Blue. 1. Ribbon access cover 2. Ribbon rewind hub 3. Ribbon rewind gear 4. Print head 5. Ribbon supply hub 6. Gap sensor (receiver) 7. Media holders 8. Media guide 9.

  • Page 9: Rear View

    2.2.3 Rear View NOTE: Case color has been changed to Navy Blue. 1. Power switch 2. Power jack socket 3. USB interface 4. USB host (Factory option) 5. RS-232C interface / Ethernet interface (Option) 6. SD card socket Note: * The interface picture is for reference only. Please refer to the product specification for the interface availability.

  • Page 10: Setup

    3. Setup 3.1 Setting Up the Printer 1. Place the printer on a flat, secure surface. 2. Make sure the power switch is set to “off”. 3. Connect the printer to the computer with the provided USB cable. 4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power cord into a properly grounded power outlet.
  • Page 11 3. Separate the media holders to the label roll width. 4. Place the roll between the holders and close them onto the core. Place the paper, printing side face up, through the media guides, media sensor and place the label leading edge onto the platen roller.
  • Page 12 5. Move the media guides to fit the label width by turning the media guide adjuster knob. 6. Hold the top cover and press the top cover support to disengage the top cover support with lower inner cover. Gently close the top cover. Make sure the cover latches securely. 7.

  • Page 13: Loading Media In Peel-Off Mode (Option)

    3.2.2 Loading Media in Peel-off Mode (Option) 1. Refer to section 3.2.1 to load the media. 2. Open the top cover and peel-off panel after calibrated the sensor. Peel-off panel 3. Lead the media through the backing paper opening, beneath the peel-off roller. Peel-off roller Backing paper opening...
  • Page 14 4. Push the peel-off panel back to the printer. 5. Close the top cover gently. 6. Press the FEED button to test. Backing paper (Liner) Note: Please calibrate the gap/black mark sensor when changing media.

  • Page 15: Loading Media In Cutter Mode (Option)

    3.2.3 Loading Media in Cutter Mode (Option) 1. Refer to section 3.2.1 to load the media. 2. Lead the media through the cutter paper opening. Cutter paper opening 3. Close the top cover gently. 4. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected sensor. (Start the “Diagnostic tool”...

  • Page 16: Loading The Thick Media (Thickness Is 0.19 Mm)

    3.2.4 Loading the Thick Media (Thickness is 0.19 mm) 1. Open the printer top cover by pulling the tabs located on each side towards the front of the printer, and then lift the top cover to the maximum open angle. 2.

  • Page 17: Loading The Ribbon

    3.3 Loading the Ribbon 1. Open the printer’s top cover by pulling the top cover open levers located on each side of the printer and lifting the top cover to the maximum open angle. 2. Insert the ribbon right side onto the supply hub. Align the notches on the left side and mount onto the spokes.
  • Page 18 4. Insert the paper core right side onto the rewind hub. Align the notches on the left side and mount onto the spokes. 5. Pull the leading ribbon to pass the print head.
  • Page 19 6. Stick the ribbon onto the ribbon rewind paper core. 7. Turn the ribbon rewind gear until the ribbon plastic leader is thoroughly wound and the black section of the ribbon covers the print head. Close the ribbon access cover and the top cover.

  • Page 20: Diagnostic Tool

    3.4 Diagnostic Tool The Diagnostic Utility is enclosed in the CD disk \Utilities directory. The Diagnostic Utility is a toolbox that allows users to explore the printer's settings and status; change printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to send additional commands to the printer.

  • Page 21: Printer Function (Calibrate Sensor, Ethernet Setup, Rtc Setup, Etc

    3.4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup, etc..) 1. Select the PC interface connected with bar code printer. 2. Click the “Function” button to setting. 3. The detail functions in the Printer Function Group are listed as below. Function Description Calibrate the sensor specified in the Printer Setup...

  • Page 22: Setting Ethernet By Diagnostic Utility (Option)

    3.5 Setting Ethernet by Diagnostic Utility (Option) The Diagnostic Utility is enclosed in the CD disk \Utilities. Users can use Diagnostic Tool to setup the Ethernet by USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these interfaces.

  • Page 23: Using Ethernet Interface To Setup Ethernet Interface

    3.5.2 Using Ethernet interface to setup Ethernet interface 1. Connect the computer and the printer to the LAN. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. Note: This utility works with printer firmware V6.00 and later versions. 4.
  • Page 24 The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect the settings. Users can also change the “Printer Name” by another model name in this fields then click “Set Printer Name”...

  • Page 25: Install Microsd Memory Card

    3.6 Install MicroSD Memory Card 1. Open the SD memory card cover. 2. Insert the MicroSD card into the socket. 3. Close the memory card cover. * Recommended SD card specification. SD card spec SD card capacity Approved SD card manufacturer V1.0, V1.1 MicroSD 128 MB Transcend, Panasonic...

  • Page 26: Using The Pc Usb Keyboard With Printer Usb Host Interface (Factory Option)

    3.7 Using the PC USB Keyboard with Printer USB Host Interface (Factory option) 1. Turn off the printer power. 2. Plug in the PC USB keyboard into printer USB host interface. 3. Turn on the printer power. 4. After pressing the F1 key of the keyboard, the printer LCD will display as following. File List >...

  • Page 27: Led And Button Functions

    4. LED and Button Functions This printer has one button and one three-color LED indicator. By indicating the LED with different color and pressing the button, printer can feed labels, pause the printing job, select and calibrate the media sensor, print printer self-test report, reset printer to defaults (initialization). Please refer to the button operation below for different functions.

  • Page 28: Gap/Black Mark Sensor Calibration

    2. Hold on the button then turn on the power switch. 3. Release the button when LED indicates with different color for different functions. Power on utilities The LED color will be changed as following pattern: LED color Amber Amber Green Green/Amber Red/Amber...

  • Page 29: Gap/Black Mark Calibration, Self-Test And Dump Mode

    4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode While calibrate the gap/black mark sensor, printer will measure the label length, print the internal configuration (self-test) on label and then enter the dump mode. To calibrate gap or black mark sensor, depends on the sensor setting in the last print job. Please follow the steps below to calibrate the sensor.
  • Page 30 Self-test Printer will print the printer configuration after gap/black mark sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. Print head test pattern Printer model name & Main board firmware version Printed mileage Main board firmware checksum Serial port setting...

  • Page 31: Printer Initialization

    Hex decimal data related to ASCII Data left column of ASCII data Note: 1. Dump mode requires 2” wide paper width. 2. Turn off / on the power to resume printer for normal printing. 3. Press FEED button to back to the previous menu. 4.3.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults.

  • Page 32: Set Black Mark Sensor As Media Sensor And Calibrate The Black Mark Sensor

    Label Height 2” (50.8 mm) Sensor Type Gap sensor 0.12” (3.0 mm) Gap Setting Print Direction Reference Point 0,0 (upper left corner) Offset Tear Mode Peel off Mode Cutter Mode Serial Port Settings 9600 bps, none parity, 8 data bits, 1 stop bit Code Page Country Code Clear Flash Memory...

  • Page 33: Skip Auto.bas

    4.3.6 Skip AUTO.BAS TSPL2 programming language allows user to download an auto execution file to flash memory. Printer will run the AUTO.BAS program immediately when turning on printer power. The AUTO.BAS program can be interrupted without running the program by the power-on utility. Please follow the procedures below to skip an AUTO.BAS program.

  • Page 34: Troubleshooting

    5. Troubleshooting The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.

  • Page 35: Print Problem

    5.2 Print Problem Problem Possible Cause Recovery Procedure Check if interface cable is well Re-connect cable to interface. connected to the interface connector. The serial port cable pin configuration is Please replace the cable with pin to pin not pin to pin connected. connected.

  • Page 36: Lcd Display (Factory Option)

    5.3 LCD display (Factory option) This section lists the LCD display messages that you may encounter when operating the printer. Also, it provides solutions. Messages Possible Cause Recovery Procedure Head Open * The printer top cover is open. * Please close the top cover. * Supply a new label roll.

  • Page 37: Maintenance

    6. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer. ◼ Cotton swab (Head cleaner pen) ◼ Lint-free cloth ◼ Vacuum / Blower brush ◼ 100% ethanol 2.
  • Page 38 3.3mm for 300 DPI resolution printer. About the ISG The Identification Systems Group (ISG) is a nationwide network of local experts in identification, security, tracking and card personalization technologies, providing high quality, cost-effective solutions backed by local support and the strength of our Professional Services Certification program.

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