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Understanding Status
Messages
You may receive status messages under certain
conditions. Before contacting Customer Care, note
the message, numeric code, and the conditions
under which it appeared. The following table lists
and describes the status messages.
Status
Message Description
Messages
The number that you entered is not
Number Not in
valid.
Service
The phone that you called is either
User Not
busy, out of coverage, or turned off.
Available
Please try again later.
The person that you called has not
User Not
purchased this service.
Authorized
Please Try Later This service is temporarily not
available. Please try again later.
This service was restricted by your
Service
service provider, or this service was
Restricted
not purchased.
You are either out of coverage or
Service Not
having problems with provisioning.
Available
Status
Message Description
Messages
The system is experiencing heavy
System Busy
traffic. Please try again later.
Service Conflict This service cannot be enabled
because an incompatible service has
already been turned on.
An error occurred. Please try again.
Please Try
Again
SIM PIN
You have entered an incorrect PIN
number.
incorrect. Try
again.
You have inserted a SIM card that will
Please Enter
not work with a your service provider
Special Code
phone. Contact Customer Care if you
believe this is a valid SIM card.
A fault was detected with your phone.
Self Check Error
If this error recurs, note the error code
+ Number Code
and contact Customer Care.
An operational fault was detected with
Self Check Fail
your phone. Note the numeric code,
+ Number Code
turn your phone off, and contact
Customer Care.
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