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Summary of Contents for ICT Protege GX
- Page 1 Integrated Control Technology Protege Troubleshooting Guide Protege GX / Protege WX / Protege X...
- Page 2 The specifications and descriptions of products and services contained in this document were correct at the time of printing. Integrated Control Technology Limited reserves the right to change specifications or withdraw products without notice. No part of this document may be reproduced, photocopied, or transmitted in any form or by any means (electronic or mechanical), for any purpose, without the express written permission of Integrated Control Technology Limited.
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Page 3: Table Of Contents
Keypad Trouble Inputs Trouble Messages on the Keypad Health Status Messages Defaulting Controllers Temporarily Defaulting the IP Address Defaulting a Controller Protege GX Networking Networking Local Controllers Networking Remote Controllers Networking with a Cellular Modem Troubleshooting Controller Connections Reporting Services... -
Page 4: Introduction
This guide is intended for reference only, so it assumes some familiarity with Protege systems. For more information about your system, click the Help button in the software or see the documentation on the ICT website. If all else fails, contact ICT Technical Support: https://ict.co/about/contact-us/... -
Page 5: Led Indicators
LED Indicators Protege modules include handy LED indicators to help you identify issues with the system at the cabinet. This section provides a quick reference guide for the meaning of each LED indicator color and pattern. Module Status Indicators Power Indicator State Description On (green) -
Page 6: Controller Status Indicators
Controller Secured Registration Not Allowed The controller is not accepting any module registrations. To allow module registrations use the network secure command to change the setting to not secured. Serial Number Fault The serial number in the device is not valid. Return the unit to the distributor for replacement. Locked Device The module or system controller is a locked device and cannot communicate on the network. -
Page 7: Reader Indicators
Output Indicators State Description Constantly on (red) Output is ON Constantly off Output is OFF Relay Indicators State Description Constantly on (red) Relay output is ON Constantly off Relay output is OFF Bell Indicator State Description Bell is connected, output is OFF On (green) Bell is ON Single flash (green) -
Page 8: Cellular Modem Indicator
Flashing (red) Mains has failed and the PSU is drawing power from the battery. State is Battery Low Flashing (green) Mains has failed and the PSU is drawing power from the battery. State is Battery Restore Temp Indicator State Description On (red) Core temperature exceeded. -
Page 9: Card Readers
The card does not match the expected format. In Protege GX these settings may not be available when the readers are set to ICT RS-485. To work around this issue, temporarily set the Port 1/2... - Page 10 Use a card with the correct encryption for the card Either the card or the card reader has reader, or configure the encryption keys in the card encryption which the other does not respond. reader. Contact ICT Technical Support for more recognize. information. The card reader...
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Page 11: Trouble Inputs
You can view the status of trouble inputs by the following methods: ⦁ On a status page or floor plan in Protege GX. ⦁ Under Monitoring | Status Lists | Trouble Inputs in Protege WX. - Page 12 Input Description Cause Solution Number Opens when the bell output draws too much current. Bell Current Closes when the current returns to Overload normal levels. See the controller installation manual for the electronic shutdown threshold. Opens when the controller loses Closes immediately when all communication with any module on the modules are back online.
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Page 13: Reader Expander Trouble Inputs
(e.g. an output, door or Cross-Controller controller programming to close the area), but fails to communicate. Communication trouble input. Fault Protege GX only. Reader Expander Trouble Inputs Input Description Cause Solution Number Closes when the card reader comes back online. -
Page 14: Door Trouble Inputs
Door Trouble Inputs Input Description Cause Solution Number Close the door. Door Forced See the Alarm options tab for Opens when the door is forced open. Open settings to disable the door forced alarm. Close the door. Opens when the door is left open for the See the Alarm options tab for Door Left Open Door left open alarm time. -
Page 15: Output Expander Trouble Inputs
Input Description Cause Solution Number Opens when the core temperature of the power supply rises to near-unsafe levels. If the Core temperature rises higher, the power supply Closes when the core Temperature will shut down the mains input and supply temperature returns to normal Over- output power from the battery. -
Page 16: Trouble Messages On The Keypad
Input Description Cause Solution Number Opens when too many incorrect PINs have been entered at the keypad in a row. Too Many Closes automatically after the programmed time. Attempts Only occurs when the Lock keypad on excess attempts option is enabled. Opens when the controller loses Closes immediately when the module is back communication with this... - Page 17 Trouble Trouble Trouble Message Group Trouble Inputs Group Options Bell PGM Controller 9: Bell Siren 1 Tamper / Cut 1 - General Bell A Bell/Siren is faulty or it is in tamper, Controller 11: Bell Siren 1 Current Overload verify fault or call service. System System Trouble has occurred.
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Page 18: Health Status Messages
You can view the current health status: On the homepage of the controller web interface ⦁ In Protege GX, by right clicking on a controller record and selecting Get health status. ⦁ In Protege X, on the Controller Records | Controllers page. - Page 19 Category Message Cause Solution If you have added an input to the area or edited its input type, disarm and The inputs assigned to the area or rearm the area. Area requires their input types have been rearming due to changed, but the changes will not If you have removed an input from the input changes...
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Page 20: Defaulting Controllers
Defaulting Controllers This section covers how to temporarily reset a controller to a known IP address, as well as how to default a controller to factory settings. Temporarily Defaulting the IP Address If the currently configured IP address is unknown it can be temporarily set to 192.168.111.222 so that you can connect to the web interface to view and/or change it. -
Page 21: Defaulting A Controller
SB SA S- S+ Z2 V- Z1 NC C NO RS485 NETWORK 12VDC OUT INPUT 2 INPUT 1 RELAY 1 N+ N- NA NB 12VDC IN/OUT RS485 NETWORK ETHERNET Power up the controller. Wait for the status indicator to begin flashing steadily. Accessing the Controller When the controller starts up it will use the following temporary settings: IP Address: 192.168.111.222... - Page 22 READER 2 Power up the controller. Wait for the status indicator to begin flashing steadily. Remove the wire link before making any changes to the controller's configuration. Defaulting a Single-Door Controller Remove power to the controller by disconnecting the 12V DC input. Wait until the power indicator is off.
- Page 23 After Defaulting a Controller Before making any changes to the controller's configuration or upgrading the firmware, remove the wire link used to default the controller. After defaulting a controller a number of essential steps will need to be performed to resume normal operation. Not all of the following steps will necessarily be required, depending on your site configuration: Connect to the controller's web interface using HTTPS, unless it is an older controller with no default certificate loaded, then it will connect using HTTP.
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Page 24: Protege Gx Networking
The basic steps for bringing a defaulted Protege GX controller online in a local network are: Find out the details of the Protege GX server and the network it is connected to. In most cases you will need: The server's IP address or domain name... -
Page 25: Networking Remote Controllers
Networking Remote Controllers Consider a situation where the Protege GX server (in Building A) must communicate with both controllers on the same network (Controller A1 and Controller A2) and controllers on a remote network (Controller B1 and Controller B2 in Building B). -
Page 26: Networking With A Cellular Modem
Incoming messages on port 21005 are sent to Controller B2, port 21005. Networking with a Cellular Modem The PRT-4G-USB cellular modem can be used to connect a controller to Protege GX in place of a traditional ethernet network. For more information about using the cellular modem, see the Protege DIN Rail Cellular Modem Configuration... -
Page 27: Troubleshooting Controller Connections
Not receiving events, controller status is offline: Check that the controller is connected to the network. Check that the Protege GX event service is running. Check that GXEvtSvr.exe is allowed through the firewall. If the controller is remote, ensure that all required port forwarding rules are enabled on the server network's router. - Page 28 Type: Save to database Event filter: All events Check whether the server's hard drive is full. If it is, contact ICT technical support. If you are using SQL Express, the server may have reached the 10GB limit. Check this in SQL Server Management Studio: Right click on the ProtegeGX database.
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Page 29: Reporting Services
For IP reporting over 4G, log in to the controller's web interface. In Settings | Adaptor - USB Ethernet (Protege GX) or System | Settings | Adaptor USB Ethernet (Protege WX), confirm that the cellular modem is online with the mobile network provider. - Page 30 Ensure that the Reporting options are enabled in the input type (Options (1) tab). Ensure that the area is armed and/or has its 24hr area enabled. Enabling service logging: To help you determine where the reporting service is failing, you can enable logging in the service. ⦁...
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Page 31: Access
Causes There is no door programmed for this reader port. Read Control Error RD1 Port Port 1 For Wiegand or ICT RS-485 readers, check the Reader 1/2 door in the ⦁ Error Door Is Not Valid Or Not reader expander programming, Reader 1/2 tab. - Page 32 Event Example Causes All of the user's access levels are currently invalid due to schedules. Possible causes: User Brett Lamb Schedule Not Valid The Schedule set on the access level in the user programming is not ⦁ At Office Door Using Any Access valid.
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Page 33: Keypad Login Denied
Event Example Causes User Brett Lamb Denied Entry At The area which the user is attempting to enter has user counting enabled Office Door By Area Count Office (area programming, Options (1) tab) and currently contains the maximum Using Access Level Staff number of people. -
Page 34: Area Arming/Disarming Failure
Event Example Keypad Message Causes Possible causes: ⦁ The Schedule set on the access level in the user User Jane Smith Schedule Not Invalid Schedule programming is not valid. Valid At KP 1 please try again The Operating schedule set in the access level ⦁... - Page 35 Issue Keypad Message Causes Possible causes: ⦁ Areas are restricted by the area groups in the access level. Only some areas Areas that are included in the Arming area groups but not ⦁ are displayed in the Disarming area groups will only be displayed when the Areas menu they are currently disarmed (i.e.
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Page 36: Unattended Arming/Disarming
Issue Keypad Message Causes Possible causes: Cannot force arm FORCE Arming not ⦁ Force arming is disabled in the menu group. the area allowed Enable force arming is disabled in the area. ⦁ Some inputs cannot be force Input 1 is OPEN Force input is disabled in the input type. - Page 37 Issue Event Causes Possible causes: ⦁ The area received a disarm command before arming was complete. The area contains open or tampered inputs. Close or bypass ⦁ the inputs to allow arming. Alternatively, enable Exit alley input do not test it in the input type to allow an input to remain open during arming.
- Page 38 In accordance with the ICT policy of enhanced development, design and specifications are subject to change without notice.
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