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Eargo SE User Manual

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USE AND CARE
U S E R G U I D E PA R T 2

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  • Page 1 USE AND CARE U S E R G U I D E PA R T 2...
  • Page 2 Orientation Call. Adjust . Let your ears (and brain) adjust to your new world of hearing. Be patient. This takes time. Optimize . Speak with an Eargo hearing professional on your Orientation Call to personalize and optimize your Eargos.
  • Page 3 • Not a smart phone user? No problem! You can eargo.com/ also register your Devices at register or during your Orientation Call. • For more information and “how-to” videos, we eargo.com/showme recommend you visit...

  • Page 4: Table Of Contents

    ........Charge Your Eargo Devices .
  • Page 5 Select The Program With A Finger Tap ..Remove From Ear ......Find The Perfect Fit .

  • Page 6: What's Included

    What’s Included 2 Eargo Charger User Devices Guides 2 Small 2 Medium 2 Large Trumpets Trumpets Trumpets *Devices ship with Medium Trumpets attached.
  • Page 7 USB-C Cleaning Power Cord Brush Cleaning Power Adaptor Cloth...

  • Page 8: Get To Know Your Hearing Aid

    Get To Know Your Hearing Aid Right/Left Marker Removal Thread Sound Outlet Charging Contacts Replaceable Trumpet Tip Microphone (Sound Inlet)

  • Page 9: Get To Know Your Charger

    Get To Know Your Charger Hearing Device Hearing Device Indicator Left Indicator Right Charger Indicator...
  • Page 10 Get To Know Your Charger Charging Contacts Cradle for Hearing Device Charging Port A fully charged Charger provides up to 5 full charges to the Eargo Devices.

  • Page 11: Hearing Device Charge States

    Hearing Device Charge States Solid Green: fully charged Pulsing Green: 67-99% charged Pulsing Yellow: 34-66% charged Pulsing Red: 1-33% charged Charge-related indicator lights will time out after ~10 seconds.

  • Page 12: Charger Charge State - Plugged In

    Charger Charge State – Plugged In Solid Green: fully charged Pulsing Green: 67-99% charged Pulsing Yellow: 34-66% charged Pulsing Red: 1-33% charged...

  • Page 13: Charger Charge State - Unplugged

    Charger Charge State – Unplugged Solid Green: 67-100% charged Solid Yellow: 34-66% charged Solid Red: 1-33% charged...

  • Page 14: Connectivity States

    Connectivity States Solid Blue: Bluetooth pairing, ready to pair. Follow the in-app prompts. Pulsing Blue: Communication state. Seen during updates from the mobile app and when Charger is establishing a connection to the Hearing Devices.

  • Page 15: Error States

    Error States All Lights Double-flashing Red: Error updating from the Eargo app or Bluetooth pairing error. Follow the in-app prompts to try again. Hearing Device Double-flashing Red: Charging interrupted. Remove and replace Hearing Device(s) in Cradle.

  • Page 16: Charge Your Eargo Devices

    Charge Your Eargo Devices Position the Eargo Device above the Charger. Ensure the Removal Thread is pointing upwards and the Trumpet is pointing out. Press Device into Charger so that the R or L marker is centered and facing straight up. Use your thumb or finger to press down on the marker.

  • Page 18: Remove From Charger

    Remove From Charger Lift your Eargo Device out of Charger by its Removal Thread. It will automatically turn on after about 10 seconds. Eargo Devices last up to 16 hours when fully charged.

  • Page 19: Insert Into Ear

    Insert Into Ear Check the side marker on the Device. L is for Left ear, R is for Right ear. Ensure the Removal Thread is pointing downwards for insertion. Grasp the Device between your index finger and thumb.
  • Page 20 Gently press the Device, Trumpet first, into your ear canal and move it into place with your For most ears, the finger or thumb. The Removal Thread Grip microphone end should rests here (see above). rest at your ear canal If the Removal Thread opening.

  • Page 21: Insertion & Fit Tips

    Insertion & Fit Tips Feeling a tickle? Your ear canal can take a little time to get used to Eargo. Itching is a common experience, and the feeling usually goes away in a few days. Everyone’s ears are sized, shaped and curved a little differently, so your Eargo insertion technique may vary –...

  • Page 22: Select The Program With A Finger Tap

    Eargo Devices arrive with four Preset Programs inside. To move from one program to the next, use your finger to rapidly double tap where indicated on each ear. You can use the Eargo app on your smart phone to change programs in both ears simultaneously.

  • Page 23: Remove From Ear

    Remove From Ear Grasp the Removal Thread Grip. Gently pull up and out to remove. Before replacing Devices in the Charger, wipe them gently with the Cleaning Cloth.

  • Page 24: Find The Perfect Fit

    Large Medium Small If your Eargo Devices seem too tight, try the Small size. If they seem too loose, try the Large size. It is perfectly okay to mix and match, everyone’s ears are unique.

  • Page 25: Self-Fit With Sound Match

    Self-Fit With Sound Match Use Sound Match to self-fit Eargo Devices to your unique hearing and listening preferences in each ear. Download the Eargo app and connect your Charger. Sound Match appears automatically during first-time app use then can be accessed anytime from the app Menu.

  • Page 26: Customize Using The App

    Sound Match. After applying the results, a Normal listening program will be generated to suit each ear. Further personalize your Eargo Devices: choose up to 3 listening environments that are most important to you (e.g. Restaurant, Meeting, TV, Phone, Music), right...
  • Page 27 • Receive and apply the-box program updates from • Complete Sound Match Eargo to get your Normal • Manage notifications Program, then choose and alerts from: • Contact Eargo Support - Restaurant - Meeting - Phone - Music - TV...

  • Page 28: Care & Maintenance

    Care & Maintenance It’s really important to keep your Eargo Devices clean. Wax, oil or debris will affect their sound quality and performance. The Trumpet, the Sound Outlet beneath the Trumpet, the Microphone/Sound Inlet and the Charging Contacts must all be clean to...

  • Page 29: Daily Care

    Daily Care Brush the Microphone to remove wax and debris. Brush the Trumpet to remove wax and debris from the tip and holes. Wipe Devices with the Cleaning Cloth before and after use.

  • Page 30: Charger Care

    Charger Care Use the Cleaning Cloth to remove wax and debris from Charger Cradles and Charging Contacts. Your Cleaning Cloth can be laundered on a gentle wash cycle. Hang to air dry. Your Cleaning Brush can be washed with a gentle detergent. Rinse and dry thoroughly before reuse.

  • Page 31: Trumpet Care

    Trumpet Care Change Trumpets about every month, or when sound quality is decreased. Inspect Trumpets regularly and replace them if any wear and tear is visible. Intact Trumpets may be soaked in a gentle soap such as Dawn and warm water for 3-5 minutes to clean them.

  • Page 32: Remove The Trumpets

    Remove The Trumpets Hold the Device firmly around its middle. With your other hand, grasp the bottom layer of the Trumpet and peel it away.

  • Page 33: Replace The Trumpets

    Replace The Trumpets Turn the Charger tray over to find accessories. Peel the film up and remove a Trumpet. Align the bare Sound Outlet with the base of the Trumpet. Press the device into the base of the Trumpet. Then, push the Trumpet tip down evenly so that it can’t go on any further.

  • Page 34: Deeper Cleaning

    Deeper Cleaning You can use the Eargo putty cleaning kit to deep clean your Hearing Devices every 2-4 weeks or as needed. The putty is great for removing visible and non-visible debris from the tiny nooks and crannies of the Sound Outlet and Sound Inlet.
  • Page 35 Sound Inlet Sound Outlet Remove the Trumpets and set them aside. Wipe first. Use the wipe all over the bare Devices.
  • Page 36 Deeper Cleaning, Continued Use the putty. After you wipe the bare Devices, knead the putty and make it into a roll or a ball. • Hold the putty in one hand and the Hearing Device in the other. • Gently press the putty into the Sound Outlet and peel it away.
  • Page 37 For more details on caring for your Eargo Devices, please visit our online video library at eargo.com/guides. Need help, accessories or want to learn more? Visit us at eargo.com.

  • Page 39: Getting Used To Eargos

    Getting Used To Eargos When you start wearing Eargo, the range of hearing you have access to changes for the better! Your brain will be working with sounds you may not have heard for some time. Little noises—water running, and paper crumpling— may suddenly seem quite loud.
  • Page 40 Get the very best out of your Eargo experience by being an active listener. Here are some useful strategies for you and your conversation partners that will help you hear life to the fullest: • Face-to-face communication always works best.
  • Page 41 Sometimes people experience feedback, like whistling or buzzing, when talking on the phone and wearing a Hearing Device. This can happen when the phone is too close to the ear. The proximity can create a feedback loop between the phone’s speaker and the Device’s Microphone.
  • Page 42 (800) 615-9000 eargo.com Eargo and the Eargo wordmark are registered trademarks of Eargo, Inc. ©2024 Eargo, Inc. LBL0309-001 Rev A...

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