Kyocera DuraForce EX User Manual
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Kyocera DuraForce EX User Manual

Kyocera DuraForce EX User Manual

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DuraForce EX
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Summary of Contents for Kyocera DuraForce EX

  • Page 1 DuraForce EX User Guide...

  • Page 3: Table Of Contents

    Preparing to Use Handset Package Contents............... 6 Parts & Functions.............. 6 eSIM..................8 USIM Card................11 SD Card................14 DuraForce EX Inserting & Removing Battery Pack........19 User Guide Contents Charging Battery.............. 22 Power On/Off..............23 Making Initial Settings............ 23 Setting a Google Account..........26 Waking Handset from Sleep..........
  • Page 4 Handset Settings Handset Settings.............. 80 Data Usage Settings............81 Battery Settings...............82 Display Settings..............83 Sound & Vibration Settings..........83 Security Settings..............84 System Settings..............85 Other Settings..............86 Global Services Global Roaming..............94 Making Calls while Abroad..........95 Warranty/Specifications/Customer Services Warranty & After-Sales Service........100 Specifications..............100 Customer Service............

  • Page 5: Introduction

    Introduction Introduction Thank you for purchasing DuraForce EX. Before You Begin ・DuraForce EX is referred to as "handset" in this guide. ・Read "Safety Precautions" and this guide thoroughly beforehand for proper usage. ・Accessible services may be limited by contract conditions.

  • Page 7: Preparing To Use Handset

    Preparing to Use Handset Package Contents............... 6 Parts & Functions.............. 6 eSIM..................8 USIM Card................11 SD Card................14 Inserting & Removing Battery Pack........19 Charging Battery.............. 22 Power On/Off..............23 Making Initial Settings............ 23 Setting a Google Account..........26 Waking Handset from Sleep..........29...

  • Page 8: Package Contents

    HYBRID SHIELD "HYBRID SHIELD", with exclusive structure, is used for DuraForce EX to prevent Display from being damaged due to glass breakage. To take advantage of its structure, an acrylic screen is attached at the time of purchase.
  • Page 9 Handset (Back/Side) Keys Part Description Part Description Direct Key Press once, twice, or long to activate a assigned function. Left Earphone/ Connect an earphone/microphone. Microphone Volume Up Increase the volume. Jack Put this mark over a reader to use Volume mark Decrease the volume.

  • Page 10: Esim

    eSIM Next eSIM is a type of SIM that is embedded in a device. If your device supports an eSIM, you only need to set up a service plan that you purchased with eSIM and start using it. You don't need a USIM card. Handling eSIM To learn about setting up your service plan with eSIM, see the following website.
  • Page 11 Enable or disable eSIM Close Method to disable eSIM is described as an example. In Home Screen, (Settings) Network & internet Your service plan with eSIM is downloaded. ・ Tap Settings to set eSIM. Continue by following onscreen instructions. SIMs Select eSIM ・...
  • Page 12 Restart your service plan with eSIM Erase your service plan with eSIM after erasing it Your service plan with eSIM is not terminated by erasing In Home Screen, (Settings) Network & internet it. To restart it, you need a new QR code to download the plan again.

  • Page 13: Usim Card

    USIM Card Remove Back Cover USIM Card is an IC card containing phone number and other customer information. Handling USIM Card For USIM card handling, see following items. ・Lift Back Cover by notch in direction shown with finger (nail). IC chip Slide Battery Lock in direction of "UNLOCK"...
  • Page 14 Insert USIM Card/SD Card Tray straight until it stops Make sure Back Cover is not jutting upward and press it in directions shown starting from upper part (Camera side) of handset to close Back Cover securely ・Make sure Lock Knob indicates "FREE" and Battery Lock is at "LOCK"...
  • Page 15 Removing USIM Card Remove USIM Card from USIM Card/SD Card Tray Always power off beforehand, and turn backside up. Turn Lock Knob counterclockwise Insert USIM Card/SD Card Tray straight until it stops ・Turn Lock Knob to match with "FREE." Remove Back Cover Install Battery Pack ・Lift Back Cover by notch in direction shown with finger (nail).

  • Page 16: Sd Card

    SD Card Make sure Back Cover is not jutting upward and press it in Handset supports SD Cards up to 1 TB. Some SD Cards may not directions shown starting from upper part (Camera side) of operate properly. handset to close Back Cover securely When using a new SD card for the first time, always format it on handset.
  • Page 17 Slide Battery Lock in direction of "UNLOCK" (right) Install Battery Pack ・Make sure USIM Card/SD Card Tray is attached securely before installing Battery Pack. ・Battery Lock is unlocked. You cannot remove Battery Pack if ・ Confirm terminal position, slide Battery Pack ( ), and Battery Lock is locked.
  • Page 18 Formatting SD Card Turn Lock Knob clockwise to match with "LOCK" In Home Screen, (Settings) When Back Cover is locked, ○ on the left of "LOCK" turns red. Storage THIS DEVICE SD CARD...
  • Page 19 Unmounting SD Card Format In Home Screen, (Settings) FORMAT SD CARD Storage Done THIS DEVICE SD CARD Handset erases all data in SD Card. Formatting SD Card Cautions Eject Observe the following when formatting SD Card. ・Formatting erases all data on SD Card. Carefully check any SD Card that was used on another device before formatting.
  • Page 20 Removing SD Card Remove SD Card from USIM Card/SD Card Tray Always power off beforehand, and turn backside up. Turn Lock Knob counterclockwise Insert USIM Card/SD Card Tray straight until it stops ・Turn Lock Knob to match with "FREE." Remove Back Cover Install Battery Pack ・Lift Back Cover by notch in direction shown with finger (nail).

  • Page 21: Inserting & Removing Battery Pack

    Inserting & Removing Battery Pack Make sure Back Cover is not jutting upward and press it in directions shown starting from upper part (Camera side) of Inserting Battery Pack handset to close Back Cover securely Turn backside up when installing Battery Pack. Turn Lock Knob counterclockwise ・Make sure Lock Knob indicates "FREE"...
  • Page 22 Removing Battery Pack Slide Battery Lock in direction of "LOCK" (left) Turn backside up when installing Battery Pack. Turn Lock Knob counterclockwise ・Battery Lock is locked and Battery Pack is secured. ・Turn Lock Knob to match with "FREE." Align two claws of Back Cover with handset notches on upper part ( ), and then attach Back Cover ( Remove Back Cover...
  • Page 23 Replacing Battery Pack with the Power Align two claws of Back Cover with handset notches on upper part ( ), and then attach Back Cover ( Long Press Power Key/Fingerprint Sensor Battery swap ・Make sure Lock Knob indicates "FREE." Make sure Back Cover is not jutting upward and press it in directions shown starting from upper part (Camera side) of handset to close Back Cover securely ・When you replace Battery Pack for the first time, procedure...

  • Page 24: Charging Battery

    Charging Battery Long Press Power Key/Fingerprint Sensor (at least 2 seconds) Charging Cautions Never connect USB Type-C plug while handset or peripheral equipment is wet. Charging with AC Charger Battery Pack has been replaced. Be sure to use an AC Charger specified by SoftBank. For information on AC Charger and other peripheral devices, see SoftBank Website.

  • Page 25: Power On/Off

    Power On/Off Making Initial Settings When powering on the first time, an initial settings wizard Powering On appears for optionally making Wi-Fi, Google™ account, and other settings. Follow onscreen instructions to set items. Making Initial Settings Long Press Power Key/Fingerprint Sensor Select language Start Start Screen appears.
  • Page 26 Follow onscreen instructions Follow onscreen instructions ・If Wi-Fi network selection screen appears, select Wi-Fi ・For details on Google accounts, see "Setting a Google network to connect to again. Account." ・ If USIM Card is inserted, proceed to step ・ If not making Google account settings, Tap Skip Skip Download eSIM following onscreen instructions...
  • Page 27 Follow onscreen instructions Next ・If not setting a security method for Start Screen, Tap Settings are complete. Skip Follow onscreen instructions Follow onscreen instructions ・ Tap Add a card to save credit card information. Follow onscreen instructions. ・ If not saving credit card information, Tap Skip Follow onscreen instructions to make other settings ・...

  • Page 28: Setting A Google Account

    Setting a Google Account Google Use a Google account and get more convenience with Google services. A Google account is required to use some services or fully use some applications. Google Account Cautions Be careful not to forget your Google account mail address or password.
  • Page 29 Enter date of birth Select gender Next Next Select username (mail address) Next Check the privacy policy and terms of use, then I agree ・ To create a username (mail address) you prefer, Tap Create your own Gmail address Enter username (mail address) Next Follow onscreen instructions Enter password...
  • Page 30 Logging In with a Google Account In window for logging in to a Google account, enter mail address or phone number Next In Home Screen, (Settings) Enter password Next Passwords & accounts Follow onscreen prompts Add account You are logged in to your Google account. Google Window for logging in to a Google account opens.

  • Page 31: Waking Handset From Sleep

    Waking Handset from Sleep Unlocking Start Screen Display goes out after a set period of inactivity. Alternatively, Press Power Key/Fingerprint Sensor to enter sleep manually. This saves battery power and prevents In Sleep mode, Press Power Key/Fingerprint Sensor accidental Touchscreen operation. Sleep Display goes out after a set period of inactivity to save power (sleep).
  • Page 33 Basic Operations Basic Operation..............32 Using Touchscreen............32 Silent Mode............... 33 Airplane Mode..............35 Text Entry.................35 Updating Software............36...

  • Page 34: Basic Operation

    Basic Operation Using Touchscreen Handset uses a touchscreen-type Display. Operate with your Selecting Options and Navigating fingers on Display. Screens Tap items, icons, onscreen keys, etc. to open assigned items. Contact Display lightly and briefly. ・Flick Screen from left edge to inner side to go back to previous screen.

  • Page 35: Silent Mode

    Silent Mode Swipe/Flick Mute ringtones and other handset sounds to avoid disturbing Contact Display lightly, then brush screen up/down or left/ others around you. right. Silent Mode Cautions Camera shutter, video start/stop tones, Alarm, video/ music audio during calls sound when Silent mode is set to vibrate/mute.
  • Page 36 Using Silent Mode (Mute) Using Silent Mode (Drive) Press Volume Up/Down Key Press Volume Up/Down Key While volume adjust bar appears, (OFF) (Mute) While volume adjust bar appears, (OFF) (Drive) Icon changes to (Mute), and handset enters Silent Icon changes to (Drive), and handset enters Silent mode.

  • Page 37: Airplane Mode

    Airplane Mode Text Entry Disable all functions that emit signals. Handset remains Keyboards powered on. Use onscreen keyboards for text entry. Using Airplane Mode ・ To switch between keyboards, Tap in keyboard Languages English (US) QWERTY Handwriting QWERTZ AZERTY Dvorak Colemak Morse Flick Status Bar down using two fingers...

  • Page 38: Updating Software

    Updating Software Switching Keyboards Check whether updates are required via the Internet, and update as required. Checking and performing available software update is free. In a text entry window, Tap Before Updating Software Saved data may be lost depending on condition of handset (malfunctioning, damaged, water seepage, etc.).
  • Page 39 System update Follow onscreen prompts Software update starts.

  • Page 41: Handset Interface

    Handset Interface Handset Screens............... 40 Status Bar................. 42 Using Notifications Window..........43 Using Quick Settings............44...

  • Page 42: Handset Screens

    Handset Screens Toggling Home Screen Sheets Flick Home Screen left/right to toggle sheets. Home Screen & Apps Menu ・In any Home Screen sheet, Flick upward to return to Home Screen top sheet. Most handset operations start in Home Screen (appears at power on) or in Apps Menu.
  • Page 43 Portrait Orientation & Landscape Multi-Window Orientation Split screen to view and operate 2 applications. Activate the 2 applications beforehand. Viewing and When handset is rotated sideways, appears on Navigation operating (Contacts) and (Phone) is described as an Bar. Tap to change screen to landscape orientation. To example.

  • Page 44: Status Bar

    Status Bar From application history at bottom of Multi-Window, Tap next Status Bar appears at the top of Display. Notification application Indicators for new mail, etc. and Status Indicators for handset appear here. Status Bar Layout Tapped application opens. Multi-Window Operations Switching between Applications Notification Indicators Status Indicators...

  • Page 45: Using Notifications Window

    Using Notifications Window Main Status Indicators Flick Status Bar down to open Notifications Window. Open Status Indicators appearing in Status Bar include the Notification Indicators to check details. following. Opening Notifications Window Indicator Description Auto Answering Set Bluetooth Connected ® Flick Status Bar down Silent Mode (Vibrate) Silent Mode (Mute)

  • Page 46: Using Quick Settings

    Using Quick Settings Quick Settings Layout Flick Notifications Window down to access Quick Setting. Tap icons to toggle functions on/off, etc. Opening Quick Settings Flick Status Bar down Adjust brightness Mobile network/Wi-Fi on/off Location Information on/off Airplane mode on/off Tethering on/off Notifications Window appears.

  • Page 47: Phone

    Phone Placing/Answering Calls........... 46 Optional Services..............48 Phone Number..............54 Using Contacts..............54...

  • Page 48: Placing/Answering Calls

    Placing/Answering Calls Placing Calls How to dial directly to make a call and answer a call, as well as options when a call is arriving/during a call are described. In Home Screen, (Phone) Phone Function Emergency Location Report Making emergency calls (110, 119 or 118) automatically reports handset location to corresponding agency (police, etc.).
  • Page 49 Answering Calls When call arrives, Drag to right Handset dials number. Call begins when other party answers. Call begins. ・ If Step-up ring volume is on, ringtone volume gradually To end call, increases for a call from the same number within 10 minutes after a missed call.

  • Page 50: Optional Services

    Optional Services In-Call Screen Layout/In-Call Operations This handset is compatible with SoftBank Optional Services. During a call, Tap icons to use the following functions. Optional Services The following optional services are available. Service Description Call Divert calls to a preset number when out Forwarding of service area or unable to answer.
  • Page 51 Using Call Forwarding Voice Mail / Call Forwarding Call Forwarding ON In Home Screen, (Phone) Ring Time Select ring time Settings Calls Telephone Number of Forwarding Destination Enter Call settings open. number REGISTER ・When USIM card and eSIM are used at the same time, Tap Settings Calls Tap SIM to set.
  • Page 52 Using Voicemail Voice Mail / Call Forwarding Voice Mail ON In Home Screen, (Phone) Ring Time Select ring time Settings Calls CONFIRM Call settings open. ・When USIM card and eSIM are used at the same time, Tap Settings Calls Tap SIM to set. Call service settings Voicemail is set.
  • Page 53 Using Call Waiting of "Call Waiting" ( Requires separate subscription. In Home Screen, (Phone) Call Waiting is set. ・ Tap to toggle on ( )/off ( ・ When call arrives during another call, tone sounds. Drag to right to begin call. Settings Calls Call settings open.
  • Page 54 Using Group Calling Using Caller ID Notification Requires separate subscription. In Home Screen, (Phone) During a call, Settings Enter number Settings open. When call connects, Accept Caller ID Group Calling starts. Notify Caller ID is set. ・ Tap Accept Caller ID to toggle on ( )/off (...
  • Page 55 Using Call Barring Outgoing Call Barring Incoming Call Barring Restrict outgoing/incoming calls and SMS messages for specified phone number. ・When attempting to place/send a call/SMS while outgoing/ incoming call is restricted, a message appears. Message may take time to appear in some areas. ・Depending on areas, sending SMS may not be restricted.

  • Page 56: Phone Number

    Phone Number Using Contacts Save phone numbers, mail addresses, etc. to Contacts. Checking Your Phone Number Contacts Cautions Information saved in Contacts may be lost or changed if In Home Screen, (Settings) Battery is left uncharged. Accident or malfunction may also cause loss or change to information.
  • Page 57 Enter items SAVE Contact is added. Saving Contacts from Call Window Save a number entered in call window directly to Contacts. In Home Screen, (Phone) DIALPAD dialpad to enter number to save Add to contact Create contact Enter items SAVE...

  • Page 59: Messaging

    Messaging +Message................58 Using Gmail............... 58...

  • Page 60: Message

    +Message Using Gmail Gmail is Google's webmail service. Use this service to exchange Using +Message email. For information on +Message, see this SoftBank Website. Creating/Sending Mail http://help.mb.softbank.jp/app/plusmessage/sp/ (Japanese) In Home Screen, (Google) (Gmail) Mail list opens. Compose Mail composition window opens.
  • Page 61 Enter recipient/subject/mail text Mail is sent. Operations when Composing Mail Adding Cc/Bcc In mail composition window, for recipient Enter recipient Attaching Files In mail composition window, Attach file Select where file is saved Select file to attach Save Mail Being Composed as a Draft In mail composition window, Save draft Delete Mail Being Composed...

  • Page 63: Internet

    Internet Using Chrome..............62...

  • Page 64: Using Chrome

    Using Chrome Enter search words or URL Use Chrome simply by entering words to search and URLs. TLS (Transport Layer Security) is a protocol for encrypting sent/received data. While in a screen connected by TLS, data is encrypted to safely send/receive private information, credit card numbers, corporate secrets, etc., and provide protection against online threats (eavesdropping, falsification, impersonation, etc.).
  • Page 65 Bookmark Operations Adding Bookmarks Editing Bookmarks In Chrome, Bookmarks Touch & Hold target In Home Screen, (Chrome) bookmark Edit items Deleting Bookmarks In Chrome, Bookmarks Touch & Hold target bookmark Chrome opens. Show Website to add Current Website is added to Bookmarks.

  • Page 67: Camera

    Camera Capturing Still Images/Videos......... 66 Viewing Still Images/Videos (Photos)......68...

  • Page 68: Capturing Still Images/Videos

    Capturing Still Images/Videos Flick Viewfinder left/right to select Pro photo Photo File Format for Still Images/Videos File Format for Still Images File format for still images is JPEG. File Format for Videos File format for videos is MPEG-4. Camera Cautions Aim Camera at subject If Lens Becomes Dirty Fingerprints/smudges on lens prevent capturing of clear...
  • Page 69 Capturing Videos To stop recording, In Home Screen, (Camera) Video recording stops and video is saved. Viewfinder appears. ・If confirmation appears, follow onscreen instructions. Flick Viewfinder left/right to select Video Pro video Aim Camera at subject Video recording starts. ・ Tap while recording a video to capture a still image.

  • Page 70: Viewing Still Images/Videos (Photos)

    Viewing Still Images/Videos (Photos) Show still images and videos downloaded or captured with Camera. Log in to your Google account beforehand. Opening Still Images/Videos Show captured or downloaded still images and videos. Supported file formats: Type File Format Still image JPEG, GIF, PNG, BMP, WebP Video MP4, 3GPP, TS, WebM...

  • Page 71: Application Basics

    Application Basics Applications...............70 Adding/Deleting Applications.......... 71...

  • Page 72: Applications

    Applications Other Ways to Set Required Permissions for Applications Setting Required Permissions for Setting Functions to Use for Each Application Applications In Home Screen, (Settings) Apps See all XX apps Tap application Permissions Set the operation of applications when activating for the function Allow Don't allow...

  • Page 73: Adding/Deleting Applications

    Adding/Deleting Applications Install Download a variety of applications (free/paid) from Google Play. Change the setting of downloaded applications to enable manual or automatic updates. Log in to your Google account beforehand. Installing Applications Many different kinds of applications can be installed on handset from Google Play (provided by Google LLC).
  • Page 74 Purchasing Paid Applications In Home Screen, (Play Store) Enter Google account password Verify Google Play appears. Application is downloaded and installed. ・If confirmation appears, follow onscreen instructions. ・If confirmation appears, follow onscreen instructions. Tap paid application Purchased Applications Payment Pay only once. Redownloads of uninstalled applications are free of charge.
  • Page 75 Updating Applications In Home Screen, (Play Store) Google Play appears. ・If confirmation appears, follow onscreen instructions. Tap account icon Manage apps & device Manage Tap application to update Update Application is downloaded and installed. ・If confirmation appears, follow onscreen instructions. Setting Application Updates Setting Automatic Application Updates Tap account icon on Google Play screen...

  • Page 77: Wi-Fi/Bluetooth

    Wi-Fi/Bluetooth ® Connecting by Wi-Fi............76 Using Bluetooth Function..........77 ®...

  • Page 78: Connecting By Wi-Fi

    Connecting by Wi-Fi Wi-Fi Handset supports Wi-Fi (wireless LAN). Access the Internet via a household Wi-Fi connection environment. Connecting Selected Access Points In Home Screen, (Settings) Wi-Fi is enabled. ・ Tap Wi-Fi to toggle on ( )/off ( Tap access point Network &...

  • Page 79: Using Bluetooth ® Function

    Using Bluetooth Function ® Connection preferences Connect to a Bluetooth -capable wireless phone, etc. for calls ® or to a hands-free device such as a headset. Hints Cannot use Bluetooth ® Is handset in Airplane mode? If in Airplane mode, Bluetooth function is disabled.
  • Page 81 Handset Settings Handset Settings.............. 80 Data Usage Settings............81 Battery Settings...............82 Display Settings..............83 Sound & Vibration Settings..........83 Security Settings..............84 System Settings..............85 Other Settings..............86...

  • Page 82: Handset Settings

    Handset Settings In Home Screen, (Settings) Handset Settings In Home Screen, (Settings) to customize operation of handset functions. Handset settings include the following items. Item Description Check and edit your phone number, e-mail Profile address, etc. Make network and Internet settings for Network &...

  • Page 83: Data Usage Settings

    Data Usage Settings SIMs Data Usage Operations Set Data Saver In Home Screen, (Settings) Network & internet Data Saver Use Data Saver ・ Tap Use Data Saver to toggle on ( )/off ( Set Functions Not Subject to Data Saver In Home Screen, (Settings) Network &...

  • Page 84: Battery Settings

    Battery Settings Using Battery Care Mode Avoid charging completely to keep Battery optimal and longer- Battery Settings lasting. Check Battery consumption settings and Battery usage. Settable items are the following. In Home Screen, (Settings) Battery Item Description Check Battery, time remaining, etc. Check handset usage since last full charge Battery usage and check or make settings for battery...

  • Page 85: Display Settings

    Display Settings Sound & Vibration Settings Display Settings Sound & Vibration Settings Make settings for Display brightness, Wallpaper, etc. Settable Make ringtone, operation tones, vibration intensity and other items are the following. sound settings. Settable items are the following. Item Description Item Description...

  • Page 86: Security Settings

    Security Settings Enabling USIM/eSIM PIN When PIN is enabled, a window for entering PIN appears to Security Settings allow handset use each time handset is powered on with USIM Card installed/eSIM activated. Make settings for Lock Screen security, USIM Card lock, etc. Settable items are the following.

  • Page 87: System Settings

    System Settings Changing USIM/eSIM PIN First enable USIM/eSIM PIN to change PIN. System Settings Check and make settings for language and input, date and In Home Screen, (Settings) Security time, backup, and reset, etc. Settable items are the following. Item Description Languages &...

  • Page 88: Other Settings

    Other Settings Connected Devices Settings Make settings for Bluetooth connection and other settings. ® Profile Settable items are the following. Check and edit your phone number, e-mail address, etc. Item Description Pair new Search for and pair nearby Bluetooth ® Profile Operations device devices.
  • Page 89 Notifications Settings Direct Keys Settings Make notification settings. Make notification settings. Make settings for functions to activate by pressing Direct Settable items are the following. Keys on sides of handset. Settable items are the following. Item Description Item Description Make notification settings for each ・Single press App settings applications...
  • Page 90 Switch Home App Settings Accessibility Settings Switch Home Screen app. Settable items are the following. Set captions, magnification gestures, and other useful accessibility functions. Settable items are the following. Item Description Item Description Simple Home Screen arranging necessary Simple Home information and frequently used functions Downloaded Set whether to allow accessibility...
  • Page 91 Privacy Settings Safety & Emergency Settings Make privacy settings. Settable items are the following. Make settings for medical information in emergency or emergency call. Settable items are the following. Item Description Item Description Privacy Show apps which used permissions within dashboard 24 hours.
  • Page 92 Digital Wellbeing & Parental Controls Google Settings Settings Make settings for Google services together at the same time. Check handset usage habits at a glance and get more offline Settable items are the following. time. Settable items are the following. Item Description ・Displayed items depend on the handset status.
  • Page 93 About Phone Check device name or own phone number, etc. Settable items are the following. Item Description Device name View/change the device name. Phone number View your device's phone number. (sim slot 1/2) Legal View legal information. information Technical regulations View technical regulations conformity conformity certification.
  • Page 95 Global Services Global Roaming..............94 Making Calls while Abroad..........95...
  • Page 96 Global Roaming Tap provider Handset is Global Roaming Service eligible. Use the same handset number outside Japan. Cellular provider is set. Handset connects to an appropriate cellular provider automatically by default. A specific carrier can also be ・To set an appropriate cellular provider automatically, Tap selected manually.
  • Page 97 Making Calls while Abroad Changing Data Roaming Setting See SoftBank Website to learn about roaming areas/services, etc. https://www.softbank.jp/en/mobile/service/global/ In Home Screen, (Settings) Network & internet International Calls to Japan and Other Countries from Abroad In Home Screen, (Phone) SIMs Phone opens. DIALPAD ・When USIM card and eSIM are used at the same time, select SIM to set.
  • Page 98 Calls to Landline Phones/Cell Phones in Country of Stay Enter country code then other party number (omit first 0) Place calls the same way you would within Japan. ・Do not enter country code or omit first 0 from phone numbers. In Home Screen, (Phone) ・Do not omit first 0 from phone numbers when dialing Italy...
  • Page 99 Handset dials number. Call begins when other party answers.
  • Page 101 Warranty/Specifications/ Customer Services Warranty & After-Sales Service........100 Specifications..............100 Customer Service............102...
  • Page 102 Warranty & After-Sales Service Specifications Warranty Handset ・The warranty period is 1 year from the date of newly Item Description purchase. Weight Approx. 248g ・Free repairs will be done based on terms of repair service. Terms of repair service is referred to SoftBank website. Continuous Approx.
  • Page 103 Parts Material/Finishing Parts Material/Finishing Outer Case Main Unit PC resin (Display Side, PC resin/UV cured coating (Outer Case) Side Panel) Cord Back Cover Power Plug Zinc/Nickel (Upper part of Charging Camera), Back Stainless/Nickel Terminal Cover, Volume PC resin Up/Down Key, Direct Key Left/Right, Lock Knob...
  • Page 104 Customer Service If you encounter any difficulties or are unsure of anything, contact customer service. SoftBank Customer Support ・From a SoftBank handset, dial toll free at 157 ・From a landline/IP phone, dial toll free at 0800-919-0157 ・Business hours : Call: 10:00am - 7:00pm/Chat: 9:00am - 8:00pm Smartphone Technical Support Center ・From a SoftBank handset, dial toll free at 151...
  • Page 105 Safety Precautions Safety Precautions............104 General Notes..............113 Specific Absorption Rate (SAR) for This Product..117 Water/Dust/Shock Resistance........119...

  • Page 106: Safety Precautions

    Safety Precautions Handset, Battery Pack, USIM Card, AC Charger, Desktop Holder (Optional), Battery Charger (Common) For proper handset use, carefully read Safety Precautions beforehand. Keep this guide for future reference. Observe these safety precautions to prevent injury or damage to property. Safety Precautions Do not use, store, or leave handset or Risks of injury or damage from improper use are categorized...
  • Page 107 Do not apply excessive force to or break handset. Particularly when carrying handset in Do not drop, step on, throw, or otherwise your clothes pocket, do not bump it or place it subject to strong force or impact, or to between objects.
  • Page 108 Follow the instructions of a gas station or other such location before using handset there. Do not use damaged. Do not charge handset at a gas station, etc. May cause fire, burns, injury, etc. Take care not to drop handset at a gas station, etc.; in particular, do not use handset while filling.
  • Page 109 Handset Do not shine Mobile Light near or photograph with Mobile Light close to someone's eyes. Especially, do not photograph infants up close. Do not throw in fire or heat. May affect eyesight, etc. May also temporarily affect eyesight or startle, leading to injury or other accident. May cause fire, burns, injury, etc.
  • Page 110 Follow instructions of each medical institution Keep handset power off near high precision for use in a hospital. electronic devices or devices using weak signals. Power off handset where use is prohibited. If any functions that power on handset automatically are Radio waves may cause malfunctioning or otherwise affect activated, deactivate them.
  • Page 111 If internal matter from Internal Battery leaks, avoid getting it on your skin (face, hands, Do not swing handset around by holding the etc.), clothes, etc. strap, etc. May cause harm to your vision, skin, etc. May cause an accident such as injury. If internal matter should get in your eyes, mouth, etc., or on your skin or clothes, immediately rinse with clean water.
  • Page 112 Battery Pack Do not drop, stomp, throw, or otherwise subject to strong force, impact, or vibration. May cause fire, burns, injury, electric shock, etc. Do not allow metal objects (necklaces, hairpins, etc.) and conductive materials to come in contact with External Device Port. Do not carry or store such objects or materials with Battery If you notice an unusual odor, overheating, Pack.
  • Page 113 AC Charger, Desktop Holder (Optional), Battery Charger (Optional) If matter from inside Battery Pack leaks, do not let it get on skin (face, hands, etc.), clothing, etc. May cause harm to your vision, skin, etc. If matter gets Do not use AC Charger if cable is damaged. in eyes/mouth or on skin/clothing, immediately rinse with clean water.
  • Page 114 Do not touch AC Charger cord, Charging If water or other liquid (beverage, sweat, Terminals, power plug, Desktop Holder seawater, pet urine, etc.) gets on AC Charger, (optional), or Battery Charger (optional) with immediately unplug from outlet. wet hands. Water or other liquid getting on AC Charger may cause May cause fire, burns, electric shock, etc.

  • Page 115: General Notes

    General Notes Handset Use & Electronic Medical Equipment Observe the following for optimal performance. Please use handset after reading carefully. General Use Read battery label to confirm battery type; use/dispose of When carrying handset, keep a minimum of Battery Pack accordingly. 15 cm from implanted cardiac pacemaker, implanted defibrillator, etc.
  • Page 116 35% - 90% (limited use in temperatures installed applications (quality, reliability, legality, fitness between 36˚C - 40˚C). for a purpose, credibility, accuracy, etc.) or resulting -DuraForce EX unit malfunctions (viruses, etc.). ・-Battery Pack ・A Google account is required for use of Google services such ・To clean handset, wipe it with a dry, soft cloth.
  • Page 117 ・Do not leave near air conditioning vent. Condensation from Camera sudden temperature changes may corrosion of handset interior and malfunction. ・Do not leave Camera Lens under direct sunlight. May burn or ・A strong magnet nearby may cause malfunction. fade colors of elements. ・Display may be difficult to view in bright conditions ・Capturing or saving photos after handset has been left in a (outdoors, under fluorescent lighting, etc.).
  • Page 118 Urgent News (Application) Bluetooth ® ・Urgent news reception is enabled by default. ・Frequencies ・ If Handset Bluetooth function uses 2400 MHz - 2483.5 MHz Always alert at full volume is disabled, alert does not ® frequencies in the 2.4 GHz band. sound during Silent Mode.

  • Page 119: Specific Absorption Rate (Sar) For This Product

    Specific Absorption Rate (SAR) for Wi-Fi (Wireless LAN) This Product ・Wi-Fi Cautions ・Handset WLAN function is certified as compliant with 【A301KC】 here refers to this mobile phone 【DuraForce Japanese domestic and FCC standards. Use of WLAN is EX】. restricted in some countries/regions. Check the laws and regulations of the country/region before using handset Specific Absorption Rate (SAR) for This abroad.
  • Page 120 ** Including other radio systems that can be simultaneously FCC Notice used with 5G/LTE. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device FCC RF Exposure Information may not cause harmful interference, and (2) this device must accept any interference received, including interference that This mobile phone [A301KC] is a radio transmitter and may cause undesired operation.

  • Page 121: Water/Dust/Shock Resistance

    Handset has water resistance equivalent to IPX5 and IPX8 and dust resistance equivalent to IP6X with Battery Cover completely installed. Handset also has shock resistance compliant with MIL standards (Kyocera testing methods). Specifically, handset can be used in rain (less than 20 mm In Various Environments per hour) without an umbrella.
  • Page 122 ・Use handset in temperatures between 5˚C - 35˚C and Shared Precautions humidity within 35% - 90% (limited use in temperatures between 36˚C - 40˚C). Use in extremes beyond these ranges ・Attach Battery Cover securely. Lodged particles, no matter may degrade water, dust, and shock resistance. how small (lint, a single hair, grain of sand, etc.), may allow ・Sudden temperature change results in condensation.
  • Page 123 When Using a Foam Type Hand Soap/ When Using Alcohol, etc. Body Soap Remove the cables from handset completely and turn it off Remove the cables from handset completely and turn it off Apply small amount of isopropyl alcohol (99.7 % or less), Wash your hands and wipe off water on them, apply a foam ethanol (99.5 % or less), or sodium hypochlorite (1.0 % or type hand soap/body soap on your palms and lather well, and...
  • Page 124 If Exposed to Water Using handset with any moisture on it may allow moisture to collect in Mic, Earpiece/Speaker, External Device Port, or Earphone/Microphone Jack, and may cause sound to be inaudible or may wet clothing, bag, etc. Follow steps below to drain water.
  • Page 125 Ａ Adding/Deleting Applications.......... 71 Airplane Mode..............35 Applications...............70 Ｂ Basic Operation..............32 DuraForce EX User Guide Index Battery Settings...............82 Ｃ Capturing Still Images/Videos......... 66 Charging Battery.............. 22 Connecting by Wi-Fi............76 Customer Service............102 Ｄ Data Usage Settings............81 Display Settings..............83 Ｅ...
  • Page 126 Parts & Functions.............. 6 Phone Number..............54 Placing/Answering Calls........... 46 Power On/Off..............23 Ｓ Safety Precautions............104 SD Card................14 Security Settings..............84 Setting a Google Account..........26 Silent Mode............... 33 Sound & Vibration Settings..........83 Specific Absorption Rate (SAR) for This Product..117 Specifications..............100 Status Bar.................
  • Page 128 DuraForce EX User Guide February 2024, First Edition SoftBank Corp. Visit SoftBank Shop for assistance Model : DuraForce EX Manufacturer : KYOCERA Corporation...

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