Dell Vostro 3030 Owner's Manual
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Dell Vostro 3030 Owner's Manual

Dell Vostro 3030 Owner's Manual

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Vostro 3030 Desktop
Owner's Manual
Regulatory Model: D32M
Regulatory Type: D32M004
December 2023
Rev. A00

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Summary of Contents for Dell Vostro 3030

  • Page 1 Vostro 3030 Desktop Owner's Manual Regulatory Model: D32M Regulatory Type: D32M004 December 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Views of Vostro 3030 Desktop..................6 Front....................................... 6 Back......................................7 Service Tag................................... 8 Chapter 2: Set up your Vostro 3030 Desktop................10 Chapter 3: Specifications of Vostro 3030 Desktop............... 14 Dimensions and weight..............................14 Processor..................................... 14 Chipset....................................16 Operating system................................16...
  • Page 4 Removing the left-side cover............................31 Installing the left-side cover............................. 32 Front cover..................................33 Removing the front cover............................33 Installing the front cover............................34 Memory....................................35 Removing the memory............................... 35 Installing the memory..............................36 Solid-state drive.................................37 Removing the solid-state drive..........................37 Installing the solid-state drive..........................38 Coin-cell battery................................
  • Page 5 Updating the BIOS using the USB drive in Windows..................103 Updating the BIOS from the F12 One Time Boot menu................... 103 Chapter 9: Troubleshooting....................... 104 Locate the Service Tag or Express Service Code of your Dell computer ..........104 SupportAssist diagnostics............................. 104 System diagnostic lights..............................104 Recovering the operating system..........................105...

  • Page 6: Chapter 1: Views Of Vostro 3030 Desktop

    Views of Vostro 3030 Desktop Front Figure 1. Front view 1. Slim optical drive (optional) The optical drive reads from and writes to CDs and DVDs. 2. Power button Press to turn on the computer if it is turned off, in sleep state, or in hibernate state.

  • Page 7: Back

    8. One USB 3.2 Gen 1 (5 Gbps) port Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps. Back Figure 2. Back view 1. Line-out port Connect speakers. Views of Vostro 3030 Desktop...

  • Page 8: Service Tag

    14. VGA port (optional) Connect an external display or a projector. Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Views of Vostro 3030 Desktop...
  • Page 9 Figure 3. Service Tag location Views of Vostro 3030 Desktop...

  • Page 10: Chapter 2: Set Up Your Vostro 3030 Desktop

    Set up your Vostro 3030 Desktop Steps 1. Connect the keyboard and mouse. Figure 4. Connect the keyboard and mouse 2. Connect to your network using a cable, or connect to a wireless network. Set up your Vostro 3030 Desktop...
  • Page 11 Figure 5. Connect to your network 3. Connect the display. Figure 6. Connect the display 4. Connect the power cable. Set up your Vostro 3030 Desktop...
  • Page 12 6. Finish the operating system setup. For Ubuntu: Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support. For Windows: Set up your Vostro 3030 Desktop...
  • Page 13 Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.

  • Page 14: Chapter 3: Specifications Of Vostro 3030 Desktop

    7.27 kg (16.03 lb), maximum NOTE: The weight of your computer depends on the configuration ordered and manufacturing variability. Processor The following table lists the details of the processors that are supported by your Vostro 3030 Desktop. Specifications of Vostro 3030 Desktop...
  • Page 15 Processor cache 12 MB 20 MB 20 MB 33 MB 33 MB 6 MB Integrated Intel UHD Intel UHD None Intel UHD None Intel UHD 710 graphics Graphics 730 Graphics 730 Graphics 770 Graphics Specifications of Vostro 3030 Desktop...

  • Page 16: Chipset

    Chipset The following table lists the details of the chipset that is supported for your Vostro 3030 Desktop. Table 4. Chipset  Description Values Chipset B660 Processor ● 14 Generation Intel Core i3/i5/i5F/i7/i7F ● Intel 300 DRAM bus width 64-bit Flash EPROM...

  • Page 17: Memory Matrix

    16 GB 16 GB 64 GB DDR5 32 GB 32 GB Ports and connectors The following table lists the external and internal ports available on your Vostro 3030 Desktop. Table 7. Ports and connectors  Description Values External: Network One RJ45 Ethernet port ●...

  • Page 18: Ethernet

    Model number Realtek RTL8111HD Transfer rate 10/100/1000 Mbps Wireless module The following table lists the Wireless Local Area Network (WLAN) modules that are supported on your Vostro 3030 Desktop. Table 9. Wireless module specifications  Description Option one Option two Model number...

  • Page 19: Storage

    9.5 mm 16x slimline DVD-RW drive SATA AHCI, up to 1.5 Gbps One DVD-RW GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Vostro 3030 Desktop. Table 11. GPU—Integrated  Controller External display support...

  • Page 20: Gpu-Discrete

    GPU—Discrete The following table lists the specifications of the discrete Graphics Processing Unit (GPU) supported by your Vostro 3030 Desktop. Table 12. GPU—Discrete  Controller External display support Memory size Memory type NVIDIA RTX 3050 ● Three DisplayPort 1.4a 8 GB...

  • Page 21: Power Ratings

    High definition audio interface External audio interface ● One global headset jack ● One audio line-out port Power ratings The following table lists the power rating specifications of Vostro 3030 Desktop. Table 16. Power ratings  Description Option one Option two...

  • Page 22: Energy Star And Trusted Platform Module (Tpm)

    WEEE South Korea E-standby EU RoHS China RoHS Operating and storage environment This table lists the operating and storage specifications of your Vostro 3030 Desktop. Airborne contaminant level: G1 as defined by ISA-S71.04-1985 Table 20. Computer environment  Description Operating Storage Temperature range 0°C to 35°C (32°F to 95°F)

  • Page 23: Dell Support Policies

    * Measured using a random vibration spectrum that simulates user environment. † Measured using a 2 ms half-sine pulse when the hard drive is in use. Dell support policies For more information on support policy, see the knowledge base articles 000181418, 000043920, and 000181188. Specifications of Vostro 3030 Desktop...

  • Page 24: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 25: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 26: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the computer, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 27: Transporting Sensitive Components

    It is recommended to use the traditional wired ESD grounding wrist strap and protective anti-static mat always when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 28: Screw List

    6-32, pan head Front I/O-bracket 6-32, pan head Processor fan and heat-sink Captive (M3) assembly System board 6-32, hex head Major components of Vostro 3030 Desktop The following image shows the major components of Vostro 3030 Desktop. Working inside your computer...
  • Page 29 Figure 9. Major Components of your system 1. Side cover 2. Coin-cell battery 3. Optical drive 4. M.2 2280 solid state drive 5. M.2 2230 solid state drive 6. Media-card reader 7. System board 8. Power-supply unit 9. Chassis 10. Graphics card 11.
  • Page 30 NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Working inside your computer...

  • Page 31: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Left-side cover Removing the left-side cover Prerequisites...

  • Page 32: Installing The Left-Side Cover

    Figure 10. Removing the left-side cover Steps 1. Remove the two screws (6-32) that secure the left-side cover to the chassis. 2. Holding the tab on the left-side cover firmly, slide and remove the left-side cover from the chassis. Installing the left-side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 33: Front Cover

    Figure 11. Installing the left-side cover Steps 1. Holding the left-side cover firmly on both sides, slide it into the chassis towards the front of the computer. 2. Replace the two screws (6-32) that secure the left-side cover to the chassis. Next steps 1.

  • Page 34: Installing The Front Cover

    Figure 12. Removing the front cover Steps 1. Gently pry and release the tabs that secure the front-cover to the chassis. 2. Open the front cover and lift it away from the chassis. Installing the front cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the front cover and provides a visual representation of the installation procedure.

  • Page 35: Memory

    Figure 13. Installing the front cover Steps 1. Align and insert the front-cover tabs into the slots on the right side of the chassis. 2. Rotate the front cover towards the chassis and snap the tabs into place. Next steps 1.

  • Page 36: Installing The Memory

    Figure 14. Removing the memory Steps 1. Place the computer on its side with the left side facing up. 2. Carefully spread apart the securing-clips on each end of the memory-module slot. 3. Grasp the memory module near the securing clip, and then gently ease the memory module out of the memory-module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges.

  • Page 37: Solid-State Drive

    Figure 15. Installing the memory Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Insert the memory module into the memory-module slot. 3. Press down on the memory module until the memory module snaps into position and the securing clip locks in place. CAUTION: To prevent damage to the memory module, hold the memory module by the edges.

  • Page 38: Installing The Solid-State Drive

    About this task NOTE: Depending on the configuration ordered, your computer may have a M.2 2230 or 2280 solid-state drive that is installed in the M.2 solid-state drive slot on the system board. The following image indicates the location of the solid-state drive and provides a visual representation of the removal procedure. Figure 16.
  • Page 39 About this task NOTE: You may install either a M.2 2230 or 2280 solid-state drive into the M.2 solid-state drive slot on the system board. The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 40: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the removal procedure. Figure 18.

  • Page 41: Wireless Card

    Figure 19. Installing the coin-cell battery Steps 1. Insert the coin-cell battery into the socket with the positive side (+) label facing up and snap the battery in the socket. 2. Place the computer in an upright position. Next steps 1.

  • Page 42: Installing The Wireless Card

    Figure 20. Removing the wireless card Steps 1. Place the computer on its side with the left side facing up. 2. Remove the screw (M2x4) that secures the wireless card to the system board. 3. Slide and lift the wireless-card bracket off the wireless card. 4.
  • Page 43 Figure 21. Installing the wireless card Steps 1. Connect the antenna cables to the wireless card. Table 22. Antenna-cable color scheme  Connectors on the Antenna-cable color Silkscreen marking wireless card △ (white triangle) Main White MAIN Auxiliary Black ▲ (black triangle) 2.

  • Page 44: Graphics Card

    2. Follow the procedure in After working inside your computer. Graphics card Removing the graphics card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task NOTE: Depending on the configuration ordered, your computer may not have a discrete graphics card installed. The following image indicates the location of the graphics card and provides a visual representation of the removal procedure.

  • Page 45: Installing The Graphics Card

    Figure 22. Removing the graphics card Steps 1. Place the computer on its side with the left side facing up. 2. Lift the tab to open the card-retention bracket. 3. Disconnect the graphics-card power cable from the graphics card. 4. Push the securing tab on the PCIe x16 slot away from the graphics card. 5.
  • Page 46 About this task The following image indicates the location of the graphics card and provides a visual representation of the installation procedure. Figure 23. Installing the graphics card Steps 1. Align the graphics card with the PCIe x16 slot on the system board. 2.

  • Page 47: Hard Drive

    2. Follow the procedure in After working inside your computer. Hard drive Removing the hard drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the front cover. About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure.

  • Page 48: Installing The Hard Drive

    2. Holding the hard drive in place, remove the four screws (6-32) that secure the hard drive to the chassis. 3. Disconnect the data and power cables from the hard drive. 4. Lift the hard drive off the chassis. Installing the hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 49: Power Button

    Next steps 1. Install the front cover. 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer. Power button Removing the power button Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover.

  • Page 50: Installing The Power Button

    Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the power button and provides a visual representation of the installation procedure.

  • Page 51: Optical Drive

    Optical drive Removing the optical drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the front cover. About this task NOTE: Depending on the configuration ordered, your computer may not have an optical drive installed. The following image indicates the location of the optical drive and provides a visual representation of the removal procedure.

  • Page 52: Installing The Optical Drive

    2. Disconnect the power and data cables from the optical drive. 3. Remove the two screws (M2x2) that secure the optical drive to the optical-drive cage. 4. Pull to slide out the optical drive through the front of the computer. Installing the optical drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 53: Optical-Drive Bezel

    Next steps 1. Install the front cover. 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer. Optical-drive bezel Removing the optical-drive bezel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover.

  • Page 54: Installing The Optical-Drive Bezel

    Figure 30. Removing the optical-drive bezel Steps 1. Insert an unfolded paperclip into the emergency eject pinhole of the optical drive to open the drive tray. 2. Using a plastic scribe press down the tab that secures the optical-drive bezel to the optical drive. 3.

  • Page 55: Fan Shroud

    Figure 31. Installing the optical-drive bezel Steps 1. Align the tabs on the optical-drive bezel with the slots on the optical drive and snap it in place. 2. Slide the optical-drive tray into the optical drive and close it. Next steps 1.

  • Page 56: Installing The Fan Shroud

    Figure 32. Removing the fan shroud Steps 1. Place the computer on its side with the left side facing up. 2. Press the securing clips to release the fan shroud from the fan and heat-sink assembly. 3. Lift the fan shroud off the fan and heat-sink assembly. Installing the fan shroud Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 57: Media-Card Reader

    Figure 33. Installing the fan shroud Steps 1. Place the fan shroud on the fan and heat-sink assembly. 2. Press the fan shroud against the fan and heat sink assembly to snap the fan shroud in place. 3. Place the computer in an upright position. Next steps 1.

  • Page 58: Installing The Media-Card Reader

    2. Remove the left-side cover. 3. Remove the front cover. 4. Remove the hard drive. About this task The following image indicates the location of the media-card reader and provides a visual representation of the removal procedure. Figure 34. Removing the media-card reader Steps 1.
  • Page 59 About this task The following image indicates the location of the media-card reader and provides a visual representation of the installation procedure. Figure 35. Installing the media-card reader Steps 1. Place and slide the media-card reader onto its slot on the system board. 2.

  • Page 60: Power-Supply Unit

    Power-supply unit Removing the power-supply unit Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following image indicates the location of the power-supply unit and provides a visual representation of the removal procedure.

  • Page 61: Installing The Power-Supply Unit

    Steps 1. Place the computer on its side with the left side facing up. 2. Disconnect the graphics-card power cable from the graphics card. 3. Press the securing clip and disconnect the processor-power cable from the system board. 4. Press the securing clip and disconnect the system-board power cable from the system board. 5.
  • Page 62 Figure 37. Installing the power-supply unit Steps 1. Place and slide the tabs on the power-supply unit into the latches on the chassis. 2. Align the screw holes on the power-supply unit to the screw holes on the chassis. 3. Replace the three screws (#6-32) that secure the power-supply unit to the chassis. 4.
  • Page 63 Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. Removing and installing Customer Replaceable Units (CRUs)

  • Page 64: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists. CAUTION: As a reminder, your warranty does not cover damages that may occur during the courses of FRU repairs that are not authorized by Dell Technologies.

  • Page 65: Installing The Antenna Modules

    Figure 38. Removing the antenna modules Steps 1. Loosen the two captive screws (M3) that secure the antenna modules to the chassis. 2. Remove the antenna cables through the routing guide on the chassis and unroute the antenna cables through the slot on the chassis.
  • Page 66 About this task The following image indicates the location of the antenna modules and provides a visual representation of the installation procedure. Figure 39. Installing the antenna modules Steps 1. Place the antenna modules on the chassis. 2. Align the captive screws on the antenna modules with the screw holes on the chassis. 3.

  • Page 67: Processor Fan And Heat-Sink Assembly

    Processor fan and heat-sink assembly Removing the processor fan and heat-sink assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover.

  • Page 68: Installing The Processor Fan And Heat-Sink Assembly

    2. In a reverse sequential order (4>3>2>1) loosen the four captive screws (M3) that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly from the system board. Installing the processor fan and heat-sink assembly CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 69: Processor

    Next steps 1. Install the shroud. 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer. Processor Removing the processor CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 70: Installing The Processor

    Installing the processor CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the processor and provides a visual representation of the installation procedure. Figure 43.

  • Page 71: Optional Input/Output Modules

    Optional Input/Output modules Serial module Removing the optional serial module CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. Remove the shroud.

  • Page 72: Vga Module

    About this task The following image indicates the location of the serial module and provides a visual representation of the installation procedure. Figure 45. Installing the serial module Steps 1. Using a screwdriver, remove the serial module cover from the chassis. NOTE: This step is applicable only when the serial module is being installed for the first time.
  • Page 73 Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the shroud. About this task The following image indicates the location of the optional VGA module and provides a visual representation of the removal procedure.

  • Page 74: System Board

    Figure 47. Installing optional VGA module Steps 1. To remove the dummy metal bracket, insert a star-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the computer. NOTE: Applies if you are upgrading the computer that did not have these optional modules.
  • Page 75 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. 3. Remove the front cover. 4. Remove the memory. 5. Remove the solid-state drive. 6. Remove the hard drive. 7. Remove the graphics card. 8.
  • Page 76 Figure 48. System board callout 1. Serial port connector 2. VGA port connector 3. processor-power cable connector 4. Processor socket 5. processor-fan cable connector 6. memory-module slots 7. system-board power cable connector 8. coin-cell battery socket 9. power-button cable connector 10.
  • Page 77 15. Hard drive data cable connector (SATA 0, boot drive) 16. M.2 2230/2280 solid state drive slot 17. PCIe x16 slot (SLOT 3) 18. Two PCIe x1 slots (SLOT 2) The following images indicate the location of the system board and provide a visual representation of the removal procedure. Figure 49.

  • Page 78: Installing The System Board

    Figure 50. Removing the system board Steps 1. Remove the two screws (6-32) that secure the front I/O-bracket to the chassis. 2. Remove and lift the front I/O-bracket from the chassis. 3. Disconnect all the cables that are connected to the system board. ●...
  • Page 79 Figure 51. System board callout 1. Serial port connector 2. VGA port connector 3. processor-power cable connector 4. Processor socket 5. processor-fan cable connector 6. memory-module slots 7. system-board power cable connector 8. coin-cell battery socket 9. power-button cable connector 10.
  • Page 80 15. Hard drive data cable connector (SATA 0, boot drive) 16. M.2 2230/2280 solid state drive slot 17. PCIe x16 slot (SLOT 3) 18. Two PCIe x1 slots (SLOT 2) The following images indicate the location of the system board and provide a visual representation of the installation procedure. Figure 52.
  • Page 81 Figure 53. Installing the system board Steps 1. Slide the front I/O-ports on the system board into the front I/O-slots on the chassis. 2. Align the screw holes on the system board with the screw holes on the chassis. 3. Replace the eight screws (6-32) that secure the system board to the chassis. 4.
  • Page 82 5. Install the shroud. 6. Install the media-card reader. 7. Install the coin-cell battery. 8. Install the wireless card. 9. Install the graphics card. 10. Install the hard drive. 11. Install the solid-state drive. 12. Install the memory. 13. Install the front cover.

  • Page 83: Chapter 7: Software

    ● Windows 11 Home National Education ● Windows 11 Pro National Education ● Ubuntu 22.04 LTS Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQs 000123347. Software...

  • Page 84: Chapter 8: Bios Setup

    Boot sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: BIOS Setup...

  • Page 85: F12 One Time Boot Menu

    Depending on this computer and its installed devices, the items that are listed in this section may or may not appear. Table 24. System setup options—System information menu  Overview Vostro 3030 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 86 Table 24. System setup options—System information menu (continued) Overview Current Clock Speed Displays the current processor clock speed. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Processor L2 Cache Displays the Processor L2 Cache size. Processor L3 Cache Displays the Processor L2 Cache size.
  • Page 87 Table 25. System setup options—Boot Configuration menu (continued) Boot Configuration Secure Boot Enable Secure Boot Enables secure boot using only validated boot software. Default: OFF Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of UEFI driver signatures. Deployed Mode should be selected for normal operation of Secure Boot.
  • Page 88 Table 26. System setup options—Integrated Devices menu (continued) Integrated Devices By default, Enable USB Boot Support is selected. Front USB Configuration Enables or disables individual USB ports. By default, Front Port 1 (Bottom Left)* is selected. By default, Front Port 2 (Bottom Right)* is selected. By default, Front Port 3 (Top Left) is selected.
  • Page 89 Table 28. System setup options—Display menu (continued) Display Video Primary Display Set or change the primary video controller when multi controllers are available in the system. By default, Auto is selected. Brightness on battery power Sets the screen brightness when the computer is running on battery power. Default: 50 Full Screen Logo Full Screen Logo...
  • Page 90 TPM On Allows you to enable or disable TPM. By default, the TPM On option is enabled. For additional security, Dell Technologies recommends keeping TPM On enabled to allow these security technologies to fully function. Physical Presence Interface (PPI) Bypass...
  • Page 91 BIOS. This option returns to the disabled state when the computer restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. TPM State Enables or disables the Trusted Platform Module (TPM).
  • Page 92 PTT fTPM after exiting the computer's BIOS. This option returns to the disabled state when the computer restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when PTT fTPM data needs to be cleared. Chassis intrusion...
  • Page 93 By default, the Start Data Wipe option is disabled. Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for configuration and activation.
  • Page 94 Password prompt. ● The computer password is not prompted when the computer resumes from standby mode. Dell Technologies recommends using the computer password in situations where it is likely that a computer may be lost or stolen. Hard Drive Password The Hard Drive Password can be set to prevent unauthorized access of the data stored on the hard drive.
  • Page 95 BIOS passwords. You can modify the minimum and maximum length of the passwords and require passwords to contain certain character classes (upper case, lower case, digit, special character). Dell Technologies recommends setting the minimum password length to at least eight characters. Password Bypass The Password Bypass option allows the computer to reboot from the operating system without entering the computer or hard drive password.
  • Page 96 The Recovery Password can be used when a system owner forgets the administrator, system, or hard drive password. You can get an unlock code from Dell Support over the phone after verifying ownership details. The unlock code overrides and removes the existing password.
  • Page 97 Allows you to control the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery Tool. By default, the Dell Auto OS Recovery Threshold value is set to 2. Table 34. System setup options—System Management menu ...
  • Page 98 Table 35. System setup options—Keyboard menu (continued) Keyboard Keyboard Backlight Timeout on Battery Sets the timeout value for the keyboard backlight when the computer is running only on the battery power. The keyboard backlight timeout value is only effective when the backlight is enabled. By default, the 10 seconds option is selected.
  • Page 99 Table 37. System setup options—Virtualization menu (continued) Virtualization Support For additional security, Dell Technologies recommends keeping the Intel Trusted Execution Technology (TXT) option enabled. DMA Protection Enable Pre-Boot DMA Support Allows you to control the Pre-Boot DMA protection for both internal and external ports.

  • Page 100: System And Setup Password

    Table 38. System setup options—Performance menu (continued) Performance Enable Intel Hyper-Threading Technology Enables the Intel Hyper-Threading mode of the processor. When enabled, the Intel Hyper-Threading increases the efficiency of the processor resources when multiple threads run on each core. By default, the Intel Hyper-Threading Technology option is enabled. Dynamic Tuning: Machine Learning Enable Dynamic Tuning: Machine Learning Enables or disables operating system capability to enhance power tuning...

  • Page 101: Deleting Or Changing An Existing System Setup Password

    Depending on how the computer is configured, you may see LED indications during the period the power button is held and after it is released. Once the reset is complete, the computer restarts and the Dell logo appears indicates reset success.

  • Page 102: Clearing Bios (System Setup) And System Passwords

    ● Password clear The Master System Password is used to clear the admin and computer password. To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 103: Updating The Bios Using The Usb Drive In Windows

    Time Boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 104: Chapter 9: Troubleshooting

    Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified with a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support.

  • Page 105: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 106: Drain Residual Flea Power (Perform Hard Reset)

    3. Press and hold the power button for 20 seconds to drain the flea power. 4. Connect the power adapter to your computer. 5. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 107: Chapter 10: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 42. Self-help resources  Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Figure 54.

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