Canon imageRUNNER ADVANCE DX 6765i Faq Manual
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Canon imageRUNNER ADVANCE DX 6765i Faq Manual

Canon imageRUNNER ADVANCE DX 6765i Faq Manual

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FAQ Guide
Please read "Important Safety Instructions" before
operating this product. ⇒ P.36
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to change
without notice.
https://oip.manual.canon/

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Summary of Contents for Canon imageRUNNER ADVANCE DX 6765i

  • Page 1 FAQ Guide Please read "Important Safety Instructions" before operating this product. ⇒ P.36 After you finish reading this guide, store it in a safe place for future reference. The information in this document is subject to change without notice. https://oip.manual.canon/...

  • Page 2: Table Of Contents

    Contents What's Your Problem? The Machine Does Not If Paper Jams Occur P.16 Operate Check the following first ......4 The Machine Does Not Respond to the Computer .
  • Page 3 Canceling Copy/ Printing Results Are P.26 P.13 Print Jobs Not Satisfactory Installing the P.27 Printer Driver P.28 Replacement Parts Images Are Shifted/Slanted/Skewed ... . . 13 Irregularities Appear in Images/Images Are Faint .

  • Page 4: Check The Following First

    The Machine Does Not Operate Check the following first Check Check Is a message displayed on the touch Is the main power indicator Off? panel display? If the main power indicator does not light when you turn the main power ON, check the power plug and the breaker.

  • Page 5: The Machine Does Not Respond To The Computer

    The Machine Does Not Respond to the Computer Solution Solution   Restart the machine. Set the IP address again. Setting an IP Address Press the main power switch to turn off the machine. User's Guide 0YAS-00K Search CAUTION! Note that turning OFF the machine deletes the data that is waiting to be printed.

  • Page 6: How To Load Paper

    How to Load Paper Loading Paper in the Paper Loading Paper in the Paper Deck Drawer CAUTION!   Of the A4 size, you can load the preset size of paper in the paper deck. N O T E When loading paper in the optional paper deck. User's Guide Squeeze the light blue tabs and adjust the positions of the slide guides.
  • Page 7 For available paper, see the following. AVPP-TBM Search Available Paper P.43 How to use the search number Place the paper drawer back into the machine. CAUTION! Be careful not to get your fingers caught between the paper drawer and the machine. P O I N T When you have changed the paper size, replace the paper size label with an appropriate one, as...

  • Page 8: When You Have Loaded A Different Type Of Paper Than The Preset One

    How to Load Paper When You Have Loaded a Different Type of Paper than the Preset One   Select the Press paper type. Press [Preferences] [Paper Settings] [Paper Settings]. CAUTION! Make sure to select paper type that matches the basis weight of the loaded paper. Press [Set].

  • Page 9: Loading Paper In The Multi-Purpose Tray

    For available paper, see the following. AVPP-TBM Search Available Paper P.43 How to use the search number Loading Paper in the Multi- Purpose Tray CAUTION!     When using coated paper or paper that does not feed well, load one sheet at a time. Check the paper size/ type.

  • Page 10: When Loading Paper In The Optional

    How to Load Paper When loading paper in the optional Document insertion For the loading procedures, see the User's Guide. When you have loaded custom size paper Document Insertion/Folding Unit-J Set the paper size manually. User's Guide Specifying Paper Size and Type in the 0WR8-0SK Search Multi-purpose Tray...

  • Page 11: Loading Paper With Printed Logos

    For available paper, see the following. AVPP-TBM Search Available Paper P.43 How to use the search number Loading Paper with Printed Logos Refer to the table below to load paper with printed logos. Example: When printing on A4 size paper Orientation Printing result Paper Deck/Paper Drawer...

  • Page 12: Loading Tab Paper

    How to Load Paper Loading Tab Paper Load the tab paper. CAUTION!   You can load index paper in a paper drawer, the Make sure that this line is not exceeded. optional POD Deck Lite, or the optional Document Insertion. N O T E When loading paper in the POD Deck Lite.

  • Page 13: Images Are Shifted/Slanted/Skewed

    Printing Results Are Not Satisfactory Images Are Shifted/Slanted/ Irregularities Appear in Skewed Images/Images Are Faint Solution Solution Adjust the paper guides. The paper may have absorbed moisture. Replace it with paper that has not absorbed moisture. Solution Perform gradation adjustment. Press Adjust the guide exactly.

  • Page 14: Black Streaks Appear In Images

    Printing Results Are Not Satisfactory Black Streaks Appear in Images Open the inner cover. Solution   Is the document feed scanning area dirty? Turn OFF the machine, and unplug the power plug from the AC power outlet. Open the feeder, and clean the lower side document feed scanning area (a) and feeder white plate (b) using the supplied glass-cleaning sheet.

  • Page 15: Bleed-Through Occurs

    Bleed-through Occurs Solution Solution Solution   Set the type of original properly. Set a lower background density. If bleed-through is observed with the copy result, If bleed-through is observed with the original, setting the type of original can improve the setting a lower background density can improve problem, giving a neat copy.

  • Page 16: Paper Jams Occur

    If Paper Jams Occur Paper Jams Occur If paper jams occur, a screen like the following appears on the touch panel display. Follow the instructions in the screen to remove the jammed paper. Paper jam locations Remedy Use these buttons and bar to operate the video. P O I N T The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed correctly.

  • Page 17: Paper Jams Occur Frequently

    Paper Jams Occur Frequently Solution Solution   Adjust the paper guides. Check the paper type setting. Press Press Adjust the guide exactly. Multi-purpose tray If the paper type setting does not match the loaded paper, change the setting. • For paper deck/paper drawer •...

  • Page 18: Loading Paper Or Paper Settings Cannot Be Done Successfully

    Loading Paper or Paper Settings Cannot Be Done Successfully Paper Is Not Fed • Solution Remove the excess amount of paper.   Make sure that the paper stack does not Open the paper source to check whether exceed the load limit line ( paper has been loaded properly.

  • Page 19: If The "Load Paper." Message Is Displayed

    If the "Load paper." Message Is Displayed Solution Solution   Replenish paper. Check the paper type setting. Press Press If the paper source is vacant, replenish paper. Solution If the paper type setting does not match the Adjust the paper guides. loaded paper, change the setting.

  • Page 20: Printing Cannot Be Performed On The Expected Side Of Paper

    Loading Paper or Paper Settings Cannot Be Done Successfully Printing Cannot Be Performed Printing Cannot Be Performed on the Expected Side of Paper with the Expected Size Solution Solution Load paper in the correct orientation Make sure that the paper size setting and with the correct side face up/ matches the size of the loaded paper.

  • Page 21: In Two-Sided Printing, The Print Direction Differs

    In Two-Sided Printing, the Print Direction Differs between the Front and Back Sides of the Paper Solution Make settings for two-sided printing. In the application's print setting screen, select the print direction. In the [Printing Preferences] screen of the driver, set [Orientation] for the direction selected in step 1.

  • Page 22: Scan/Fax Cannot Be Performed Successfully

    Scan/Fax Cannot Be Performed Successfully If You Cannot Send Documents Stopping Scanning/Faxing to a Server Using [Scan and Send] Check the server information. To stop the paper feed If you have updated something including the login password for the server (computer), change the information registered to the address book/one- touch buttons.

  • Page 23: Scanned Documents Cannot Be E-Mailed

    Scanned Documents Cannot Be E-Mailed Solution Solution   Check the information of the If e-mailing of documents is destination. not possible at all, make correct communication settings for the SMTP/ If any update has been done, change the DNS server. For the setting procedures, information registered to the address book/one- see the User's Guide.

  • Page 24: If You Cannot Send/Forward Faxes

    Scan/Fax Cannot Be Performed Successfully If You Cannot Send/Forward Faxes If you cannot forward faxes Solution     Check the information of the forwarding Check the information of the destination registered to the address book/one- destination. touch buttons. If anything is wrong with the information, correct it.

  • Page 25: If You Cannot Receive Faxes

    If You Cannot Receive Faxes If you are using an optical line or IP Solution telephone line Delete unnecessary documents in the Communication errors may occur memory to increase the free space. depending on the line quality. For more information, contact your telephone carrier.
  • Page 26 Canceling Copy/Print Jobs Canceling a Copy Job Canceling a Print Job To stop the paper feed For Windows OS In the computer screen, double-click the printer icon. Press P O I N T You can also stop the paper feed by pressing Select the file you want to cancel.
  • Page 27 For details of printer driver installation, see the Driver Installation Guide. The Guide can be downloaded from, or viewed on, the same page of the Canon website as for the printer driver. Latest OS support information See the Canon website...

  • Page 28: Replacement Parts

    The screen and messages may vary depending on the consumable. Prepare the consumable. Check the item number.* * This is an item number identifying a Canon genuine consumables. For high quality printouts, we recommend that you use Canon genuine consumables. N O T E P.29...
  • Page 29 Be careful of counterfeit toners Please be aware that there are counterfeit Canon toners in the marketplace. Use of counterfeit toner may result in poor print quality or machine performance. Canon is not responsible for any malfunction, accident or damage caused by the use of counterfeit toner.

  • Page 30: An Error Screen Is Displayed

    An Error Screen is Displayed If the "Contact your service An Error Message is Displayed representative" Message Is Displayed If an error occurs during scanning or printing or When the machine ceases to operate normally   if a problem occurs with network connection or due to a trouble, a message appears, asking you setting, a message is displayed on the touch panel to contact the service representative.
  • Page 31 The machine enters the limited functions mode. When the problem is resolved, the [Call service representative.] message disappears in the screen at the bottom left. A Message Saying to Contact a Local Authorized Canon Dealer Is Displayed User's Guide 0YAS-0K0 Search P.43...

  • Page 32: Illustrated Index

    Illustrated Index You can easily identify the name of a part and find the page where that part is described. Main Unit Control Panel (Flat) P.34 P. 7 Paper size label Attach the paper size label so that it aligns with the cassette number indicator horizontally.
  • Page 33 Main Power Switch Multi-purpose Tray Auxiliary Tray Slide Guides Paper Decks Paper Drawers Slide Guides Tab Feeding Attachment Kit P.12...
  • Page 34 Illustrated Index Control Panel Home screen Onscreen number keypad Touch panel display [Energy Saver] Displays the settings screen and messages. Press to put the machine into sleep mode. Touch the panel to perform setting and other operations. [Log in]/[Log out] Press this to log in/out (when a login service [Settings/Registration] has been set).
  • Page 35 Press to clear the entered values or characters. ※ When the Error indicator maintains a steady red light, contact your local authorized Canon dealer. If your machine is equipped with the Upright Control Panel, use the Upright Control Panel of the machine.

  • Page 36: Appendix

    Do not perform any operations not described in with a wireless LAN function) • A laboratory or location where chemical this manual. Canon will not be responsible for any • Install the machine at a distance of 50 meters reactions occur damages resulting from operations not described or less from the wireless LAN router.
  • Page 37 (near the rollers), AC power outlet and contact an authorized especially pay careful attention to the sharp Canon dealer if the machine makes an unusual staples, as this may result in personal injury. noise, emits an unusual smell, or emits smoke Paper drawer (only for products with a paper or excessive heat.
  • Page 38 Regulatory information for users in Argentina cold water and immediately consult a [NOTE] Incluye módulo Wireless LAN Module Marca Canon physician. • Some of symbols shown above may not be Inc., Modelo FM1M944, CNC C-20793 If toner escapes from the toner cartridge, •...
  • Page 39 The information in this document is subject to • change without notice. • CANON INC. MAKES NO WARRANTY OF ANY Third Party Software KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, This Canon product (the “PRODUCT”) includes...

  • Page 43: Do You Want To Know More

    The User's Guide describes all functions of the machine. Opening the User's Guide Search by "Contents" Display the online manual website https://oip.manual.canon/ Search by "Search" If you notice a search number in a topic in this guide you are reading... Setting the network environment User's Guide...
  • Page 44 Building A, The Park Estate, 5 Talavera Road, 146-8501, Japan Macquarie Park, NSW 2113, Australia CANON U.S.A., INC. CANON SINGAPORE PTE LTD One Canon Park, Melville, NY 11747, U.S.A. 1 Fusionopolis Place, #15-10, Galaxis, Singapore 138522 CANON CANADA INC. 8000 Mississauga Road Brampton ON L6Y 5Z7, Canada CANON EUROPA N.V.

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