ViewSonic VS19917 User Manual
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ViewSonic VS19917 User Manual

ViewSonic VS19917 User Manual

All-in-one direct view led display
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LDC027 Series
All-in-One Direct View LED Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User
Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box of our website.
Model No. VS19917 | VS19918 | VS19919 | VS19920
P/N: LDC027-120 | LDC027-150 | LDC027-180 | LDC027-250

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Summary of Contents for ViewSonic VS19917

  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at http://www.viewsonic.com in English, or in specific languages using the Regional selection box of our website.
  • Page 2 As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic®, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic® product you have chosen will serve you well.

  • Page 3: Safety Precautions

    Do not place any heavy objects on the device or connection cables. • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device. •...
  • Page 4 • Place the device in a well-ventilated area. • Do not cover the surface of the display with any material. • Do not block the air circulation around the display. • Keep flammable materials away from the display. • Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as: ͫ...

  • Page 5: Table Of Contents

    Contents Safety Precautions ............3 Introduction ..............9 Product Overview ....................9 Control Panel and I/O ...................11 I/O Ports .......................12 Remote Control ....................13 Bluetooth Remote Control Pairing ................ 13 Remote Control Receiver Range ................14 IR Extension ......................14 Inserting Remote Control Batteries ..............15 Making Connections ..........
  • Page 6 Using Your Display ............. 21 Turning the LED Display On/Off ................21 Home Screen ......................22 Navigating the Home Screen ................23 Remote Control ..................... 23 Keyboard and Mouse .................... 23 App Center ......................24 Input Source ......................25 Settings .........................26 Settings Menu Tree ....................27 Network .........................
  • Page 7 Pre-installed Applications .......... 56 vCast ........................56 Display Group Settings ..................58 Synchronized Group Screen All the Time .............. 60 Share a Screen to the Display Group (One to Many Casting) ........ 60 Moderator Mode ....................61 Broadcast ......................62 Multiple Screen Sharing ..................62 Preview Screen ......................
  • Page 8 RS-232 Protocol ............96 Description ......................96 RS-232 Hardware Specification ................96 RS-232 Communication Setting ................96 Command Table....................97 Get Operation Time Example ................99 Regulatory and Service Information ......100 Compliance Information ..................100 FCC Compliance Statement ................. 100 FCC Radiation Exposure Statement ..............101 IC Warning Statement ..................

  • Page 9: Introduction

    Introduction Product Overview NOTE:  Below is a 6 x 6 cabinet example (sizing will vary by model) with the LD- SCB-011/LD-SCB-021 control box. Front View USB 3.0 USB 2.0 I/O & Control Panel Speaker Speaker HDMI & Audio Out Rear View...
  • Page 10 NOTE:  Below is the LD-SCB-012/LD-SCB-022 control box. Front View USB 3.0 USB 2.0 I/O & Control Panel HDMI & Audio Out Rear View...

  • Page 11: Control Panel And I/O

    Control Panel and I/O USB 3.0 USB 2.0 10 11 USB 3.0 USB 2.0 HDMI 4 Audio Out Item Description Light Sensor Ambient light sensor. IR Receiver Receiver for remote control signal. USB Type C USB 2.0 support (5V/1.0A). USB 3.0 USB Reader (5V/0.9A).

  • Page 12: I/O Ports

    I/O Ports NOTE:  The below I/O ports are accessed by removing the right side of the System Control Box Cover. RJ45 Audio Out SPDIF Out HDMI 1 HDMI 2 HDMI 3 IR Extension HDMI Out RS-232 USB 2.0 Control Board Switch HDMI 4 Audio Out...

  • Page 13: Remote Control

    Remote Control Button Description Power Turn the display on or off. Source Select the input source. Brightness Adjust the screen's brightness level. Change the current screen to a black Blank Blank screen. Navigate menus and make Directional adjustments. Confirm the selection. Open the display settings or On-Screen Menu Display (OSD) Menu.

  • Page 14: Remote Control Receiver Range

    Remote Control Receiver Range The operating range of the remote control is shown here. It has an effective ° range of 6 m (20 ft), 30 degrees left and right. Please make sure there is nothing obstructing the remote control’s signal to the receiver. USB 3.0 USB 2.0 30°...

  • Page 15: Inserting Remote Control Batteries

    Inserting Remote Control Batteries The remote control is powered by two 1.5V "AAA" batteries. To insert batteries into the remote control: 1. Remove the cover on the rear of the remote control. 2. Insert two “AAA” batteries, ensuring the positive (+) symbol on the battery matches the positive (+) symbol on the battery post.

  • Page 16: Making Connections

    Making Connections Connecting to Video HDMI HDMI Computer Connect an HDMI cable from your external device to the HDMI 1/HDMI 2/HDMI 3/ HDMI 4 port on the display. NOTE:  The HDMI 1/HDMI 2/HDMI 3 port is accessed by removing the System Control Box Cover.

  • Page 17: Usb Connection

    USB Connection USB Type A USB Device Plug the USB device or storage drive into a USB Type A (USB 3.0 or USB 2.0) port on the display’s control panel. NOTE:  An additional USB Type A port can be accessed by removing the System Control Box Cover;...

  • Page 18: Network Connection

    Network Connection Internet To connect to a network, connect an Ethernet cable to your network, then connect the other end to the LAN port of the display. NOTE:  The LAN port is accessed by removing the System Control Box Cover.

  • Page 19: Control Connection

    Control Connection RS-232 (DB 9-pin) RS-232 Computer When you use a RS-232 serial cable to connect the display to an external computer or control system, certain functions can be controlled remotely such as: power on and off, volume adjustment, input select, brightness, and more. NOTE: ...

  • Page 20: Audio Connection

    Audio Connection Audio Out To play audio from the display through an external speaker, connect one end of an audio cable to the external speaker, and the other end to the display’s Audio Out port. AUDIO OUT Speaker NOTE:  The display is equipped with two Audio Out ports, one can be accessed externally, while the other is accessed by removing the System Control Box Cover.

  • Page 21: Using Your Display

    Using Your Display Turning the LED Display On/Off USB 3.0 USB 2.0 1. Make sure the power cord is connected and plugged into a power outlet. 2. Press the Power button to turn on the display. 3. To turn the display off, press the Power button again.

  • Page 22: Home Screen

    NOTE: Only supported by keyboard and mouse. Adjust and show or hide the Date & Time by going to: Settings > Date & Time Device > Launcher Settings ViewSonic Show or hide the logo by going to: Settings > Display > Logo Launcher Settings...

  • Page 23: Navigating The Home Screen

    Navigating the Home Screen Remote Control The remote control can be used to easily navigate the Home Screen. When using the remote control, ensure it is kept within the IR receiver range as shown below: USB 3.0 USB 2.0 30° 30° Blank Keyboard and Mouse When connected to the USB Type A port of the display, a keyboard and mouse can...

  • Page 24: App Center

    App Center Installed applications will be in the App Center. Icon Name Description Settings Adjust and view the display’s settings. Chromium Web browser. Folders File explorer. vSweeper Resource management tool. Miracast Wireless screen mirroring. Create documents, spreadsheets, and OfficeSuite presentations. myViewBoard Display Wirelessly mirror your desktop.

  • Page 25: Input Source

    Input Source The display supports eight input sources: Home, HDMI 1, HDMI 2, HDMI 3, HDMI 4, and Custom. NOTE:  The Custom input source is used to quickly access custom applications. To select the custom application, go to: Settings > Device > Signage Display >...

  • Page 26: Settings

    Settings Adjust and view the display’s settings. Menu Description View and adjust Ethernet, Wi-Fi, Wireless Hotspot, Network Bluetooth, and Miracast settings. Dehumidification View and adjust dehumidification settings and start the Service dehumidification process. View and adjust Signage Display, System Tools, Display, Apps, Device Audio, Physical Keyboard, Input method, and Launcher settings.

  • Page 27: Settings Menu Tree

    Settings Menu Tree Main Menu Sub-menu Menu Option Disable Main Switch Enable Ethernet Connection Type Ethernet Configuration Mac Address Disable Wi-Fi Enable Add Wi-Fi Disable Main Switch Network Enable Wireless Hotspot Network Name Hotspot Configuration Security Type Disable Bluetooth Bluetooth Enable Available Device Disable...
  • Page 28 Factory Reset System Tools Device Export Signage Display Settings Import & Export Import Signage Display Settings Clone Clone Media Files Font Size Display Screen Saver Running Apps Download Physical Keyboard ViewSonic Logo Launcher Settings Date & Time Theme Input Method...
  • Page 29 Main Menu Sub-menu Menu Option Select Time Zone Date & Time NTP Server Local System Updates Online System Updates Asset Tagging System Legal Information About Android Version Kernel Version Build Number Operation Hours...

  • Page 30: Network

    Network Sub-menu Description Enable or disable Ethernet and configure it. Ethernet...
  • Page 31 Sub-menu Description Open the Wi-Fi selection interface to enable or disable Wi-Fi and connect to a Wi-Fi network. Wi-Fi You can also select Add Network in the Wi-Fi selection screen to manually add a Wi-Fi network. Enable or disable Wireless Hotspot. Once enabled, the hotspot name will be displayed and can be connected to.
  • Page 32 Sub-menu Description Enable or disable Bluetooth. Once enabled, available devices will be displayed and can be connected to. Bluetooth NOTE: The volume of a connected Bluetooth speaker cannot be adjusted with the remote control. Enable or disable Miracast. Miracast...

  • Page 33: Dehumidification Service

    Dehumidification Service Sub-menu Description Set the dehumidification level or shut it down. Dehumidification Settings Manually start the dehumidification process. Begin Dehumidification...

  • Page 34: Device

    Device Sub-menu Description Signage Display General Settings Set the Signage Display Name and Boot Logo. Source Settings Set the application to open when the Custom input source is selected. Credential Settings View and clear credentials and install from storage. Security Review privacy and copyright protections, allow external USB storage and installing applications from unknown sources.
  • Page 35 Sub-menu Description System Tools Clear Storage Clear storage space from both internal and external storage. Reset Reset the display to its default factory values. Import & Export Import or export the display’s settings. Clone Copy media files from the display. Display Font Size Set the font size for the display.
  • Page 36 Sub-menu Description View information about the display’s running, downloaded, or all applications. Apps View and select a keyboard input method. Physical Keyboard...
  • Page 37 Sub-menu Description Launcher Settings ViewSonic Logo Display or hide the ViewSonic logo on the Home Screen. Date & Time Display or hide the Date & Time on the Home Screen. Theme Set the theme for the Home Screen. Input Method...

  • Page 38: System

    System Sub-menu Description Date & Time Select Time Zone Set the display’s time zone. NTP Server View NTP service information.
  • Page 39 Sub-menu Description View information about the display and update the system locally or online. About Device...

  • Page 40: On-Screen Display (Osd) Menu

    On-Screen Display (OSD) Menu Use the On-Screen Display (OSD) Menu to adjust settings. NOTE:  The OSD Menu is only available when there is an active input source (e.g., HDMI). To open and operate the OSD Menu: 1. Press the MENU ( ) button on the remote control. 2.

  • Page 41: On-Screen Display (Osd) Menu Tree

    On-Screen Display (OSD) Menu Tree Main Menu Sub-menu Menu Option Brightness (-/+, 0~100) Contrast (-/+, 0~100) Sharpness (-/+, 0~15) Tint (-/+, 0~100) Color (-/+, 0~100) Warm Normal Color Temperature Cool User Normal Dynamic Picture Picture Mode Soft User Full Range RGB Range Limited Range Auto...
  • Page 42 Main Menu Sub-menu Menu Option Full Screen Dual Screen PBP Mode Three-part Screen Center Screen Quad Screen PBP Source PBP Audio PBP Reset Top Left Top Right PIP Mode Bottom Left Bottom Right PicMain PicSub PIP Audio PIP Reset Treble (-/+, 0~24) Bass (-/+, 0~24)
  • Page 43 Main Menu Sub-menu Menu Option Off Time (10 mins~240 mins) Use Network-Provided Time Set Date Format Date and Time Choose Time Zone Use 24-hour Format Schedule List Enable Start Time Schedule End Time Time Input Day of the Week Every Week Slideshow Interval (1s/3s/5s/10s/15s/20s/25s/30s) OSD Turn Off...
  • Page 44 Main Menu Sub-menu Menu Option Panel Saving Sleep Power Save Saving Hibernate Light Sensing Last Source Boot On Source Input ViewSonic Boot Blue Boot On Logo Black Custom Advanced Auto Signal Detection Signal (Off/0 min/5 min/15 No Signal Standby min/30 min)
  • Page 45 Main Menu Sub-menu Menu Option Power Off Switch On State Last Status Forced On English French Spanish German Russian Language Advanced Other Dutch Traditional Chinese Simplified Chinese Turkish Arabic Cancel Factory Reset Reset Cancel Advanced Reset Reset Heat Status xx° C / xx° F Model Name About Serial No.

  • Page 46: Menu Options

    Menu Options Picture 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the Picture menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.
  • Page 47 Sub-menu Description Manually adjust the brightness level of the monitor’s grayscale Gamma Set levels. Picture Reset Reset the Picture settings to their default values.

  • Page 48: Screen

    Screen 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the Screen menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.

  • Page 49: Pbp (Picture-By-Picture)

    PBP (Picture-by-Picture) 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the PBP menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.

  • Page 50: Pip (Picture-In-Picture)

    PIP (Picture-in-Picture) 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the PIP menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.

  • Page 51: Audio

    Audio 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the Audio menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.

  • Page 52: Time

    Time 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the Time menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.

  • Page 53: Advanced

    Advanced 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the Advanced menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.
  • Page 54 Sub-menu Description Boot On Source Select the input source to enter automatically after the display is turned on. Boot Boot On Logo Show or hide a logo when the display is turned on. Auto Signal Detection Allow the display to detect and display available input sources automatically.

  • Page 55: About

    About 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the About menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.

  • Page 56: Pre-Installed Applications

    Pre-installed Applications vCast Working with ViewBoard® Cast software (vCast, vCast Pro, and vCastSender), the vCast application will allow the display to receive laptop screens (Windows/Mac/ Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s) that are using the vCastSender application.
  • Page 57 ͫ UDP 48689, 25123 (Device searching and broadcast & client device audio transfer) ͫ UDP 5353 (Multicast search device protocol) • Port and DNS for Activation: ͫ Port: 443 ͫ DNS: https://vcastactivate.viewsonic.com • OTA Service ͫ Server Port: TCP 443 ͫ Server FQDN Name: https://vcastupdate.viewsonic.com...

  • Page 58: Display Group Settings

    Display Group Settings To adjust the Display Group Settings, select the Display Group icon ( ) located in the lower-right corner of the screen. 1. Toggle the “Turn On/Off Display Group” ON to enable the Display Group feature. NOTE:  Other preinstalled ViewBoard Cast devices in the same network will be listed.
  • Page 59 3. If you frequently connect to the same device, you can select the Star icon ( next to the device to add it to your frequently connected devices list, “My List of Devices in Group”, for easier Display Group setup and management.

  • Page 60: Synchronized Group Screen All The Time

    Synchronized Group Screen All the Time When the “Synchronized group screen all the time” function is toggled ON, it will display a synchronized group screen continuously. If it is toggled OFF, it will work on vCast mirroring only. NOTE:  Select the devices to group first, then toggle the “Synchronized group screen all the time”...

  • Page 61: Moderator Mode

    Moderator Mode Moderator Mode allows the moderator to take control of the devices connected to the display. To enter Moderator Mode, select the Moderator Mode icon ( ) located in the lower-right corner of the screen. When enabled, the moderator can view a list of all connected screens in the left floating window and can preview each participant’s screen and then select any of participant’s screen and cast to the display’s main screen for presentation.

  • Page 62: Broadcast

    Broadcast When enabled, the display’s screen will be broadcasted to all of the participant’s connected screens simultaneously. The participants can only view the presentation contents until the moderator disables the Broadcast function. Multiple Screen Sharing By default, vCast is set to allow multiple screen sharing, but can also be set to single screen sharing.

  • Page 63: Casting From Windows, Macbook, And Chrome Devices

    Casting from Windows, MacBook, and Chrome Devices 1. Ensure the client device (e.g., laptop) is connected to the same network as the display. NOTE:  The network name can be found under Room Network. 2. On the client device, visit the address that is shown on the display to download and install the vCastSender application.
  • Page 64 4. To connect to the display, input the PIN code and click OK. NOTE:  The PIN code can be found as highlighted below: 5. Additionally, you can connect to the display by clicking Device List then the Device Name listed. NOTE: ...

  • Page 65: Casting From Android Devices

    Casting from Android Devices 1. Ensure the client device (e.g., Android phone or tablet) is connected to the same network as the display. NOTE:  The network name can be found under Room Network.
  • Page 66 2. On the Android client device, scan the QR code shown on the display to directly download the vCastSender application, or download the application from the Google Play Store. 3. After installing, launch the vCastSender application. 4. To connect to the display, input the PIN code and select OK. NOTE: ...
  • Page 67 5. You can also connect to the display by selecting Device List then the Device Name listed. NOTE:  The Device Name can be found as highlighted below:...
  • Page 68 6. Additionally, you can connect to the display by selecting Scan then placing the on-screen QR code into the box to automatically connect.

  • Page 69: Casting From Apple Ios Devices

    Casting from Apple iOS Devices Apple AirPlay® is compatible with vCast for screen mirroring and content streaming under the same subnet environment only. An “AirPlay Password” will be generated on-screen for connection when using AirPlay to cast to the display. 1.
  • Page 70 2. On the iOS client device, directly open AirPlay and select the Device Name of the display to connect. NOTE:  The Device Name can be found as highlighted below: 3. Input the generated on-screen AirPlay Password on the client device to connect. NOTE: ...
  • Page 71 4. You can also connect to the display by selecting Scan then placing the on-screen QR code into the box to automatically connect.

  • Page 72: Connecting To A Viewboard From A Mobile Device

    Connecting to a ViewBoard from a Mobile Device Once connected, select Receive. The display’s screen will appear on the mobile device with an on-screen toolbar. Users can interact with the display with annotations, file sharing, etc. Item Description Toggle Hide or display the toolbar. Home Return to the Home interface.

  • Page 73: Casting With Chromecast

    Casting with Chromecast vCast supports native Chromecast screen sharing via the Chrome browser casting when the Chromecast feature is enabled. NOTE:  Chromecast does not support password protection or multiple-screen casting. 1. Ensure the client device (e.g., laptop) is connected to the same network as the ViewBoard.
  • Page 74 3. In the Chrome browser, go to: Settings > Save and share > Cast... > Select the screen to cast to.

  • Page 75: Casting With Miracast

    Casting with Miracast vCast supports native Miracast to cast content from Windows and Android devices to a ViewBoard when the Miracast feature is enabled. NOTE:  • Miracast does not support password protection or multiple-screen casting. • Miracast sharing is only available over Wi-Fi. •...
  • Page 76 3. Please follow the below steps to cast: For Windows devices: 1. On the Windows device, press Win + K and select the display to cast to. 2. Select the checkbox “Allow mouse, keyboard, touch, and pen input from the device”...

  • Page 77: Other Default Applications

    Other Default Applications Browser Web browser for surfing the Internet.

  • Page 78: Officesuite

    OfficeSuite Create, edit, and view documents, spreadsheets, presentations, and PDFs.

  • Page 79: Vsweeper

    vSweeper Remove unnecessary data and unwanted files. Advanced Settings can also be customized to the user’s needs.

  • Page 80: Appendix

    Appendix Specifications Item Category Specifications Model LDC027-120 LDC027-150 LDC027-180 LDC027-250 Type Direct View LED Display 68.41 cm Size 27” 600 x 337.5 mm Active Size (H x V) 23.62” x 13.29” LED Screen Pitch Size 1.25 mm 1.56 mm 1.87 mm 2.5 mm Resolution 480 x 270...
  • Page 81 Item Category Specifications ≤ 5,000 m Altitude ≤ 16,404 ft Storage Relative 10%~85% non-condensing Conditions Humidity -10° C to 60° C Temperature 14° F to 140° F Physical 600 x 337.5 x 31 mm Dimensions Per Cabinet (W x H x D) 23.62”...

  • Page 82: Timing Chart

    Timing Chart HDMI (PC) Resolution Refresh Rate 640 x 480 60 Hz 800 x 600 60 Hz 1024 x 768 60 Hz 1280 x 768 60 Hz 1280 x 800 60 Hz 1280 x 960 60 Hz 1280 x 1024 60 Hz 1360 x 768 60 Hz...
  • Page 83 HDMI (Video) Video Resolution Refresh Rate 640 x 480 60 Hz 480p 576p 720 x 576 50 Hz 800 x 600 800 x 600 60 Hz 1024 x 768 1024 x 768 60 Hz 1280 x 720 50, 60 Hz 720p 1920 x 1080 24, 25, 30, 50, 60 Hz...

  • Page 84: Supported Media Formats

    Supported Media Formats Type File Type Codec Ability Max Resolution: 8176 x 8176 .jpeg JFIF file format 1.02 Min Resolution: 48 x 48 Max Resolution: 8176 x 8176 .jpg JFIF file format 1.02 Min Resolution: 48 x 48 Max Resolution: 8176 x 8176 Photo .bmp Min Resolution: 48 x 49...
  • Page 85 Type File Type Codec Ability Supported Image Size: 48 x 48 pixels to 1920 x 1080 pixels .asf VC-1 Maximum Frame Rate: 30 fps Maximum Bit Rate: 45 Mbps Supported Image Size: 48 x 48 pixels to 1920 x 1080 pixels Maximum Frame Rate: 30 fps MPEG4 Maximum Bit Rate: 38.4 Mbps...
  • Page 86 Type File Type Codec Ability Supported Image Size: 48 x 48 pixels to 1920 x 1080 pixels Maximum Frame Rate: 30 fps MPEG4 Maximum Bit Rate: 38.4 Mbps Not supported: MS MPEG4 v1, v2, v3 Not supported: GMC Supported Image Size: 48 x 48 pixels to 4096 x 2304 pixels Maximum Frame Rate: 2304p @ 30 fps, H.264...
  • Page 87 Type File Type Codec Ability Supported Image Size: 48 x 48 pixels to 1920 x 1080 pixels Maximum Frame Rate: 30 fps MPEG4 Maximum Bit Rate: 38.4 Mbps Not supported: MS MPEG4 v1, v2, v3 Not supported: GMC Supported Image Size: 48 x 48 pixels to 4096 x 2304 pixels Maximum Frame Rate: 2304p @ 30 fps, H.264...
  • Page 88 Type File Type Codec Ability Supported Image Size: SQCIF (128 x 96), QCIF(176 x 144), CIF (352 x 288), 4CIF (704 x 576) .mp7 H.263 Maximum Frame Rate: 30 fps Maximum Bit Rate: 38.4 Mbps Not supported: H.263+ Supported Image Size: 48 x 48 pixels to 1920 x 1080 pixels .mpg MPEG-1/2...
  • Page 89 Type File Type Codec Ability Supported Image Size: 48 x 48 pixels to 1920 x 1080 pixels Maximum Frame Rate: 30 fps Maximum Bit Rate: 38.4 Mbps .webm Supported Image Size: 48 x 48 pixels to 4096 x 2304 pixels Video Maximum Frame Rate: 2304p @ 60 fps Maximum Bit Rate: 100 Mbps...

  • Page 90: Led Display Stuck Pixel Definition

    LED Display Stuck Pixel Definition Item Acceptance Criteria Stuck Pixel ≤ 60 stuck pixels (whole display) Stuck Pixel ≤ 18 stuck pixels (as marked in green) Stuck Pixel ≤ 6 stuck pixels (Single Module)

  • Page 91: Maintenance Tools

    Maintenance Tools System Control Box Maintenance Tool Dimensions 26 mm 125.1 mm 25.7 mm 62.3 mm 145.1 mm Specifications Item Description Model LD-MK-004 145.1 x 125.1 x 62.3 mm Product Dimension 5.71” x 4.93”x 2.45” 0.5 kg Weight 1.10 lb LED Module Removal Tool Dimensions 78 mm...

  • Page 92: Troubleshooting

    Troubleshooting General Problem or Issue Possible Solutions 1. Check whether something is obstructing the display’s remote control receiver. Remote Control is not 2. Check whether the battery polarities in the remote working control are installed correctly. 3. Check whether the batteries need to be replaced. 1.

  • Page 93: Video Not Working Properly

    Video Not Working Properly Problem or Issue Possible Solutions 1. Check the Power status. 2. Check the signal cable. No picture/No sound 3. Use the remote control to ensure the input source setting is the same as the connected device. 1.

  • Page 94: Maintenance

    Maintenance General Precautions • The LED lights used in the modules are susceptible to ESD (Electrostatic discharge). To prevent damage to the LED lights, do not touch them with bare hands or with conductive materials when handling. • Wear anti-static gloves and wrist strap when installing and servicing the display. •...

  • Page 95: Cabinet Cleaning Instructions

    Cabinet Cleaning Instructions • Do not allow water or detergent to come into contact with the surface of the display. If water or moisture gets inside the unit, a system malfunction or electrical shock may occur. • Do not scratch and do not put pressure on the cabinet with any abrasive objects of any kind.

  • Page 96: Rs-232 Protocol

    RS-232 Protocol This document describes the hardware interface and software protocols of RS-232 interface communication between the ViewSonic LED Display and computers or other control units with RS-232 protocol. Description RS-232 Hardware Specification ViewSonic RS-232 serial port on the lower left side: 1.

  • Page 97: Command Table

    Command Table Command Code Function Data Range (Hex) Power on/off(standby):STBY 38 30 31 73 21 30 30 30 0D Power on/off(standby):ON 38 30 31 73 21 30 30 31 0D Input Select:USB auto play 38 30 31 73 22 30 30 33 0D Input Select:HDMI1 38 30 31 73 22 30 30 34 0D Input Select:HDMI2...
  • Page 98 Command Code Function Data Range (Hex) Remote Control:Disable 38 30 31 73 42 30 30 30 0D Remote Control:Enable 38 30 31 73 42 30 30 31 0D Restore default 38 30 31 73 7E 30 30 30 0D Input Select: Cycle 38 30 31 73 22 30 30 5A 0D Contrast 38 30 31 73 23 3X 3X 3X 0D...

  • Page 99: Get Operation Time Example

    Command Code Function Data Range (Hex) Time: Sec 38 30 31 73 57 53 3X 3X 0D 00-59 Get-Brightness 38 30 31 67 62 30 30 30 0D Get-Volume 38 30 31 67 66 30 30 30 0D Get-Mute 38 30 31 67 67 30 30 30 0D Get-Input select 38 30 31 67 6A 30 30 30 0D Get-Power status...

  • Page 100: Regulatory And Service Information

    Regulatory and Service Information Compliance Information This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit. FCC Compliance Statement This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 101: Fcc Radiation Exposure Statement

    FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

  • Page 102: Ic Radiation Exposure Statement

    IC Radiation Exposure Statement This equipment complied with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. The device for the band 5150-5825 MHz is only for indoor usage to reduce potential for harmful interference to co-channel mobile satellite systems.

  • Page 103: Declaration Of Rohs2 Compliance

    Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Proposed Maximum Substance...

  • Page 104: European Union Regulatory Conformance

    Schedule 2 of the Rule. Product Disposal at End of Product Life ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic®...

  • Page 105: Copyright Information

    Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries. ViewSonic® and the three birds logo are registered trademarks of ViewSonic® Corporation. VESA is a registered trademark of the Video Electronics Standards Association.

  • Page 106: Customer Service

    For technical support or product service, see the table below or contact your reseller. NOTE:  You will need the product’s serial number. Country/ Region Website Country/ Region Website Asia Pacific & Africa Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/ www.viewsonic.com.cn www.viewsonic.com/hk/ 中国 (China) 香港 (繁體中文) Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/...

  • Page 107: Limited Warranty

    ViewSonic® Commercial Display What the warranty covers: ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product.
  • Page 108 (e) the serial number of the product. • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®. • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®. Limitation of implied warranties:...
  • Page 109 Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of...

  • Page 110: Mexico Limited Warranty

    If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components &...
  • Page 111 Exclusion of damages: ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: • Damage to other property caused by any defects in the product, damages...
  • Page 112 Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 Hermosillo: Villahermosa: Distribuciones y Servicios Computacionales SA de CV.

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