Pelgrim O360MAT Troubleshooting

Symptom Cause / Source
Oven will not Not open heating element
heat.
Oven lamp will Light bulb was burned out.
not work.
Door Outer Glass Damaged after shipping.
Broken.
Damaged after shipping.
Door Inner Glass
Broken. Cold item placed on hot glass
Item dropped on window pack
Food placed in oven during
Pre-heat
Food may be too close to the
Food is burnt or
heating element.
oven bakes
uneven.
Temperature setting too high
for recipe or quantity of food
OPERATIONAL DIFFICULTIES AND POSSIBLE CAUSES
Troubleshooting Checks
Check elements at harness
connection point.
Replace light bulb.
Check packaging condition
Question for incident details.
Question for incident details.
Question for incident details.
Check the food is not in oven
before Pre-heat
Check position of bake rack or
bake tray
Check temperature setting. Verify
temperature setting against recipe.
Solution
Replace elements or replace
harness if needed.
Replace light bulb.
Replace door glass.
Replace door glass
Replace door glass
Replace door glass
Educate customer not to put food
into oven during pre-heat
Educate the customer on right
position of bake rack or bake tray
by reference of user manual
Educate customer on right setting
temperature
User Actions / Solutions
Call for service.
Replace light bulb.
Call for service.
Call for service.
Call for service.
Call for service.
Verify the food is not in
oven before Pre-heat
Put the bake rack or bake
tray on right position
Check temperature
setting. Verify temperature
setting against recipe