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Frequently Asked Questions
Q1: Will the camera emit red lights when the night vision mode is activated?
A1: The camera is equipped with built-in infrared lamp beads that may emit some dim
red lights when the night vision mode is activated. However, the image quality will
remain clear even in environments with no ambient light.
Q2: What are the requirements for Wi-Fi?
A2: Please use a 2.4GHz wireless network. The device does not support the 5GHz
wireless network. Meanwhile, please set the Wi-Fi authentication method to
WPA2-PSK or other lower level of security method. A password is required.
Q3: What is the recommended distance between the camera and the router?
A3: Based on our testing, the WiFi connection distance can typically reach up to 220
meters in an open area. However, the actual distance may vary depending on the
strength of the WiFi signal and the surrounding environment. If the camera's
connection signal is weak or unstable, we recommend placing the camera as close to
the router as possible to ensure a stable connection.
Q4: What should I do if the device malfunctions?
A4: Try restarting it by long-pressing the power button for 3 seconds. If there is no
response, you can try removing the rubber plug located at the bottom of the camera
and press the reboot hole with a pointed object to restart the camera.
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Need help?
Do you have a question about the Vigil Plus 3 and is the answer not in the manual?
Questions and answers
Can you turn off camera with your phone
No, you cannot turn off the Netvue Vigil Plus 3 camera with your phone. To turn it off, you must press and hold the power button on the camera for 3 seconds.
This answer is automatically generated