Blackberry Motion BBD100-2 User Manual
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Blackberry Motion BBD100-2 User Manual

Blackberry Motion BBD100-2 User Manual

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Summary of Contents for Blackberry Motion BBD100-2

  • Page 1 BBD100-2...

  • Page 2: Table Of Contents

    Contents Setup and basics ......................4 Your device at a glance ..........................4 Insert the SIM card ............................5 Insert a media card ............................6 Turn your device on or off ..........................8 Move between home screens ........................8 Get around with navigation buttons .......................9 Touch screen gestures ..........................9 Apps, widgets, and shortcuts ........................12 Personalizing your device ..........................14 Phone and voice ......................15...
  • Page 3 Clock ................................29 BlackBerry® Device Search .........................32 Location services and Google Maps ......................34 Google Chrome™ and Downloads ........................35 Printing ...............................36 Settings ..........................38 Change your device settings ........................38 Customize the quick settings menu ......................38 Notifications ...............................38 Storage space and media cards ........................43 Connections ...............................47...

  • Page 4: Setup And Basics

    Setup and basics User guide Setup and basics Your device at a glance Microphone Sensors Receiver Front Notification camera Volume up/down key Power key Convenience key Home key (Fingerprint sensor) Back key Recents key Microphone USB Type-C Headset connector Speaker...

  • Page 5: Insert The Sim Card

    Setup and basics User guide Insert the SIM card Your device uses a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider. CAUTION: Do not use a larger SIM card that was cut to a smaller size. Your device might not recognize the SIM card, or the SIM card might get stuck because it is thicker than a nano SIM card.

  • Page 6: Insert A Media Card

    Setup and basics User guide 4. Put the SIM card in the tray. 5. Push the SIM/microSD tray back into the slot. Insert a media card If you want more storage for pictures, videos, music, and documents, you can insert a media card (microSD card). 1.
  • Page 7 Setup and basics User guide 2. Pull out the SIM/microSD tray completely and set it on a flat surface. 3. Hold the media card so that the metal contacts are facing away from you. Align the notch on the media card with the notch in the larger section of the tray.

  • Page 8: Turn Your Device On Or Off

    Setup and basics User guide Troubleshooting: How to properly care for my phone for water resistance The device may be damaged if water or dust enters the device (NOTE). Follow these tips carefully to prevent damage to the device: • Make sure the SIM/microSD tray is tightly closed. • Do not immerse the device in water deeper than 1 meter and keep it submerged for more than 30 minutes.

  • Page 9: Get Around With Navigation Buttons

    Setup and basics User guide Get around with navigation buttons No matter what you're doing on your device, navigation buttons appear at the bottom of your screen. Do any of the following: • To go back to the previous screen, tap • To go to your home screen, press the key.
  • Page 10 Setup and basics User guide Select items Do any of the following: • To select an item, tap it. If the item can be opened, it opens. • To select multiple items, such as photos that you want to share or email messages that you want to delete, touch and hold one item.
  • Page 11 Setup and basics User guide Open Quick Settings You can open Quick Settings to turn on or turn off common settings such as Wi-Fi and airplane mode. Swipe down from the top of the screen once using two fingers, or twice using one finger. Use a slider If a slider appears on your screen, you can progress through a file, such as a song or video, or adjust a setting, such as the screen brightness.

  • Page 12: Apps, Widgets, And Shortcuts

    Setup and basics User guide Zoom in to or zoom out from the screen If you want to see something in more detail, such as a photo or part of a map, you can magnify the image. To zoom in, slide two fingers apart.
  • Page 13 Setup and basics User guide Search for installed apps, widgets, and shortcuts 1. On the home screen, tap 2. Enter a search term in the Search apps, widgets, and shortcuts field. Add an app, a widget, or a shortcut to your home screen 1.

  • Page 14: Personalizing Your Device

    Setup and basics User guide Open a pop-up widget for an app With pop-up widgets, you can access a widget for an app without having that widget on the home screen. If a pop-up widget is available for an app, an indicator ( ) appears beneath the app icon.

  • Page 15: Phone And Voice

    Phone and voice User guide Phone and voice Phone icons During a call Icon Description Show the dial pad Mute your microphone Tip: You can also press the Convenience key to mute your microphone. Put a call on hold Make another call Turn on the speakerphone Merge calls to start a conference call Split a conference call into multiple calls...

  • Page 16: Change Your Ringtone

    Phone and voice User guide Change your ringtone 1. Swipe down from the top of the screen. 2. Tap > Sound > Phone ringtone. 3. Tap a ringtone, and then tap OK. Tip: To use a song or a custom sound as your ringtone, move the .mp3 file you want to use to the Ringtones folder on your device.

  • Page 17: Receiving Calls

    Phone and voice User guide Show or hide your number on outgoing calls Depending on your service provider, this feature might not be supported. 1. In the Phone app, in the upper-right corner of the screen, tap 2. Tap Settings > Calls > Additional settings > Caller ID. 3.
  • Page 18 Phone and voice User guide Change your default quick response messages You can create your own quick response messages to replace the available defaults. 1. In the Phone app, in the upper-right corner of the screen, tap > Settings > Quick responses. 2.

  • Page 19: Blocking Calls

    Phone and voice User guide Blocking calls Block incoming calls When you block calls, you won't receive calls or texts from the blocked phone numbers. Contact your service provider for more information. 1. In the Phone app, in the upper-right corner of the screen, tap >...

  • Page 20: Call Waiting And Call Forwarding

    Phone and voice User guide 3. Tap Enable FDN. 4. Enter the SIM security code provided to you by your service provider. 5. Tap OK. 6. Tap FDN list > > Add contact. 7. Type a name and phone number. 8.

  • Page 21: Start A Conference Call

    Phone and voice User guide 2. Tap Settings > Calls > Call forwarding. 3. To change the number that your calls are forwarded to, tap a call forwarding option and type a number. Start a conference call 1. While on a call, make or answer another call. 2.

  • Page 22: Lte Calling

    Phone and voice User guide LTE calling Turn on Voice over LTE and LTE video calling Voice over LTE and LTE video calling provide high-definition voice and video calling using 4G LTE connections. To use LTE video calling, you must turn on Voice over LTE. Depending on your service provider, this feature might not be supported.

  • Page 23: Wi-Fi Calling

    Phone and voice User guide Put a video call on hold During a video call, do one of the following: • Tap • Tap Hold call. Share video one way During a voice call, you can share video with the contact you're talking to, if they also have the LTE video calling feature, but the contact doesn't have to share video with you.

  • Page 24: Voicemail

    Phone and voice User guide Make a Wi-Fi call Make sure that appears at the top of your screen. 1. In the Phone app, tap 2. Enter the number. 3. Tap Voicemail Set up your voicemail Depending on your service provider, this feature might not be supported. Contact your service provider for more info. 1.

  • Page 25: Applications And Features

    Applications and features User guide Applications and features Download an app on Google Play™ 1. Open the Google Play™ store app. 2. If necessary, sign in with your Google™ account. 3. Browse or search for an app that you want to download. 4.
  • Page 26 Applications and features User guide Change the default home screen Change the home screen that is displayed when you turn on your device or when you press the key. Note: You might have to press the key twice to open your default home screen. 1.

  • Page 27: Messages

    Applications and features User guide If you remove an app from the home screen, the app is still installed on your device, and you can open the app from 1. Touch and hold an app, a widget, or a shortcut. 2.

  • Page 28: About The Google™ App And Now On Tap

    Applications and features User guide • To attach an audio message you record, tap , and then touch and hold to record the audio. • To attach your location, tap 5. Tap Note: If you close the screen while composing a message, it is saved as a draft. You can tap on the conversation to resume typing the message.

  • Page 29: Clock

    Applications and features User guide Clock Setting the alarm clock Set an alarm 1. In the Clock app, tap • To set an existing alarm, tap the time shown on the alarm. • To create a new alarm, tap 2. To adjust the alarm time, tap the hour or minute. Touch and hold the dial, and then slide the dial to your desired time. 3.
  • Page 30 Applications and features User guide Set the snooze length By default, the alarm snoozes for ten minutes. 1. In the Clock app, tap > Settings > Snooze length. 2. Slide your finger up or down over the numbers. 3. Tap a time. Set the silence time By default, the alarm is silenced after ten minutes.
  • Page 31 Applications and features User guide Set your home time zone 1. In the Clock app, tap > Settings. 2. Tap Home time zone. 3. Tap a time zone. Tip: If you would like the clock to update automatically to your current location's time zone when you're traveling, turn on the Automatic home clock switch.

  • Page 32: Blackberry® Device Search

    BlackBerry® Device Search Search your device With the BlackBerry Device Search app, you can search your device for files, apps, help, and more. You can also type an Instant Actions command in the search field to perform a task quickly.
  • Page 33 Troubleshooting: BlackBerry Device Search I can't find an email using the BlackBerry Device Search app The BlackBerry Device Search app only searches email that is in the BlackBerry® Hub. To learn how to add email accounts to the BlackBerry Hub, read the Help for the BlackBerry...

  • Page 34: Location Services And Google Maps

    Applications and features User guide Location services and Google Maps About location services You can turn on location services so that location-based applications and services, like Google Maps™, can find your location. Location-based applications can use GPS technology and other positioning information to provide you with information, such as driving directions.

  • Page 35: Google Chrome™ And Downloads

    Applications and features User guide 3. If necessary, add your Google™ account. 4. At the top of the screen, turn the switch on or off. About Google Maps™ Google Maps™ helps you to find businesses, restaurants, and other places of interest, and can provide you with turn-by- turn directions to your destination.

  • Page 36: Printing

    Applications and features User guide Printing Print from your device You can print webpages, photos, documents, and more from your device using compatible Wi-Fi or Bluetooth enabled printers and printers connected to your computer. Not all applications support printing. 1. In an app, tap >...
  • Page 37 Applications and features User guide Printing using Google Cloud Print™ You can use Google Cloud Print™ to print from your device to a Cloud Ready printer or to any printer that's connected to a computer. To print to a printer that's not Cloud Ready, you must also do the following: • Make sure that Google Chrome™...

  • Page 38: Settings

    Settings User guide Settings Change your device settings 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap a setting or, to see more settings, tap Tip: To find a setting quickly, tap , and then type the setting that you're looking for.
  • Page 39 Note: To change notification sounds and vibration settings for a specific app, look in the Settings screen inside the app. For example, if you want to turn off notification sounds for new emails, open BlackBerry Hub, open the Settings screen, and change the notification settings for your email account.
  • Page 40 Settings User guide Flip to mute If this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your device facedown on a flat surface to silence the ringtone or vibration. You still receive a notification of the missed call. 1.
  • Page 41 To change notification sounds and vibration settings for a specific app, look in the Settings screen inside the app. For example, if you want to turn off notification sounds for new emails, open BlackBerry Hub, open the Settings screen, and change the notification settings for your email account.
  • Page 42 • To see more details about an item, tap the notification. • To open the app associated with the notification, tap More or Open. You can return to the BlackBerry Productivity Tab screen from an app when you swipe on the tab again.

  • Page 43: Storage Space And Media Cards

    User guide Create an item using the BlackBerry Productivity Tab You can add new items, such as calendar events or email messages, right from the BlackBerry Productivity Tab without opening your calendar or email apps. 1. Swipe on the tab toward the center of the screen.
  • Page 44 To use a media card with a capacity greater than 32 GB, you must download Microsoft exFAT Technology for BlackBerry smartphone to install the driver. A notification appears when you insert the media card into your device. Make sure that you are connected to the Internet, and then tap the notification to download the driver.
  • Page 45 Settings User guide CAUTION: When you format your media card, you can't recover any of the deleted data. 1. Make sure that your device isn’t connected to a computer. 2. Swipe down from the top of the screen. 3. Tap >...
  • Page 46 Settings User guide 4. To see more details about an item in the list, tap the item. For example, to see which apps are using the most storage space, tap Apps. Free up storage space You may notice slower performance on your device if your device's internal storage space is full or almost full. You can try removing unnecessary files and clearing cached data to free up space and improve your device's performance.

  • Page 47: Connections

    Settings User guide Connections Wireless connection icons The following icons might appear at the top of your screen to indicate the wireless coverage level that your device currently has. Icon Description The amount of solid color indicates the strength of the mobile signal. If the signal is weak, your device might use more power to try to maintain the connection.
  • Page 48 Settings User guide The following icons appear at the top of your screen if your device is connected or trying to connect to another device using mobile hotspot mode, Internet tethering, Bluetooth technology, a USB cable, or NFC. Icon Description Mobile hotspot mode is turned on.
  • Page 49 Settings User guide 4. Tap a network. To turn off your mobile network connection, turn on airplane mode. Set a preferred network type 1. Swipe down from the top of the screen. 2. Tap > More > Cellular networks > Preferred network type. 3.
  • Page 50 Settings User guide Change the APN settings for your default Internet connection Your device uses Access Point Name (APN) settings to open a data connection with your service provider's wireless network. You might need to change your APN settings if you change your wireless service plan or if the default settings don't apply to your service provider.
  • Page 51 Settings User guide • Enter the password for the Wi-Fi network, and then tap Connect. • To connect to a Wi-Fi network at work, enter your username and password, and then tap Connect. • To connect to a public network, tap the sign-in notification and, accept the license agreement. Tap >...
  • Page 52 Settings User guide Delete a saved Wi-Fi network If you don't want your device to connect to a Wi-Fi network automatically, you can delete the information used to connect to the network. 1. Swipe down from the top of the screen. 2.
  • Page 53 Settings User guide Advanced Wi-Fi connection settings Setting Description Saved networks Tap to set the frequency band. When you set the band to 5 GHz, your device connects to access points on the 5-GHz band only. When set to 2.4 GHz, your device connects to access points on the 2.4-GHz band only. When set to automatic, your device tries to connect to the band with the stronger signal strength.
  • Page 54 Settings User guide Try more advanced troubleshooting options: • Try choosing a different authentication type. Swipe down from the top of the screen. Tap > Wi-Fi. Touch and hold the Wi-Fi network, and then tap Modify network. • Check that the time on your device is correct and synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, connecting to a network might require that you have a certificate on your device, and the certificate has an expiration date).
  • Page 55 Settings User guide Change the name of your device for Bluetooth connections If you turn on Bluetooth technology, the name of your device is visible to other Bluetooth enabled devices nearby. 1. Swipe down from the top of the screen. 2.
  • Page 56 Settings User guide Profile Description Advanced Audio Distribution Profile This profile allows your device to stream audio files to Bluetooth enabled (A2DP) devices that support stereo audio, such as stereo headsets, speakers, and car kits. Audio/Video Remote Control Profile This profile allows you to use the buttons on a Bluetooth enabled device, (AVRCP) such as a headset, to perform actions such as adjusting the volume or playing the next or previous media file on your device.
  • Page 57 Settings User guide Troubleshooting: Bluetooth connections I can't pair my device with a Bluetooth enabled device • Check that your device and the device that you want to connect to have Bluetooth technology turned on. • To scan again for nearby Bluetooth enabled devices, on the Bluetooth screen, tap >...
  • Page 58 Internet tethering allows another device, such as a laptop or tablet, to share your device's connection to the mobile network. You can connect the other device to your BlackBerry smartphone using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead.
  • Page 59 Settings User guide Mobile hotspot When you use the mobile hotspot feature, your device becomes a wireless access point for other Wi-Fi enabled devices to connect to and access the Internet. For the best performance, plug your device into a battery charger and connect it to a power source.
  • Page 60 • If you set up a mobile hotspot, you must enter the mobile hotspot password on the device that is trying to connect to your mobile hotspot. • To find your password, on your BlackBerry smartphone, swipe down from the top of the screen. Tap > More >...
  • Page 61 Settings User guide Add a VPN profile Before you can add a VPN profile, you must set a screen lock for your device. 1. Swipe down from the top of the screen. 2. Tap > More > VPN > 3. Complete the fields on the screen. If you don't know the network information, contact your administrator. 4.
  • Page 62 Settings User guide Emergency broadcast messages Depending on your region, service provider, and wireless network, you might receive text messages (SMS or MMS) about possible threats to safety in your area. For example, you might receive messages with information about severe weather, a missing child, or a national emergency.
  • Page 63 Settings User guide Change when you get notified about data usage Your wireless service plan must include data services. 1. Swipe down from the top of the screen. 2. Tap > Data usage. 3. If necessary, turn on the Cellular data switch. 4.

  • Page 64: Battery And Power

    > Battery. Charge your device CAUTION: Use the charging accessory that came with your device, or a charger specifically approved by BlackBerry for use with your device. Other chargers might not provide adequate power and might damage your device. 1. Insert the cable into the port on your device.
  • Page 65 Settings User guide Battery and charging icons The battery power level icons appear at the top of the screen. Icon Description The battery is charging. The battery is fully charged and still connected to a power source. The battery is getting low on power. Battery saver mode is turned on, or you can turn it on from your list of notifications.
  • Page 66 2. On the Media volume, Alarm volume, Ring volume, or Notification volume sliders, drag the slider handle to the left. Turn off key press feedback 1. In the device settings, tap Languages & input > Keyboard Settings > BlackBerry® Keyboard > Key press feedback. 2. Turn off the Vibrate switch and the Sound switch.
  • Page 67 4. Select the Optimize option, and then tap DONE. Device and battery safety You should use only the battery that BlackBerry specifies for use with your particular BlackBerry smartphone model. If you use any other battery, you might invalidate any warranty provided with your device.

  • Page 68: Display

    3. Tap the text size that you want to use. Change your display language The language that you selected during the initial setup of your device is your display language. The home screen, BlackBerry Hub, and supported applications display content in this language.
  • Page 69 Settings User guide 3. Tap Add a language to select a preference language. 4. Tap and swipe up to the top of the list. Turn on or turn off screen rotation Choose whether or not your screen rotates when you turn your device. 1.

  • Page 70: Convenience Key

    Settings User guide Tip: After you set up devices that you want to share your screen on, you can access them in the Quick Settings menu by tapping Casting screen To stop casting your screen, swipe down from the top of the screen once with two fingers or twice with one finger. Tap then tap the device you're casting to and tap Disconnect.

  • Page 71: Accounts

    4. Complete the instructions on the screen. If you added an email account to your device, you can send and respond to messages using the BlackBerry Hub. To add an email account to the BlackBerry Hub, in the BlackBerry Hub, tap >...

  • Page 72: Accessibility

    • Teletypewriter (TTY) support allows you to connect to a TTY device to make and receive calls from TTY devices. • Hearing aid compatibility is available for certain BlackBerry smartphone models. • The BlackBerry Keyboard lets you type more efficiently with contextual autocorrection, next-word prediction, and personalized learning that gets to know the way you type.
  • Page 73 TTY support is designed to allow your device to connect with an external TTY device that converts received calls to text. The TTY device that you want to connect to your BlackBerry smartphone must operate at 45.45 bps. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your...

  • Page 74: Users

    Settings User guide Users About users The users feature lets you share your device with others while keeping your personal or work information private. For example, users that you add to your device can't access your info, such as your email, contacts, pictures, apps, and more. By default, your device is set up with a device owner and a guest.
  • Page 75 Settings User guide Add user A user profile creates a separate space on your device for another person to use and customize. For example, the user can add a Google™ account or download apps, wallpaper, and music without seeing the device owner or other users' account info, apps, and data.

  • Page 76: Backup And Reset

    Settings User guide Allow a user to make calls and send text messages You can set whether a guest or user can make or receive calls when they use the guest profile or a user profile on your device. You can also set whether a user can send or receive text messages (SMS). 1.
  • Page 77 You can connect your device to your computer using a USB cable, view your device's files in your computer's file manager, and copy the files (such as pictures and documents) to your computer. This is a manual process. BlackBerry does not provide desktop software for Android™ devices. Use a third-party backup service The Google Play™...
  • Page 78 Settings User guide Change the Google™ account that you use to back up device data If you have more than one Google™ account, or if you start using a new Google™ account, you can change the account that you use to back up your data. 1.

  • Page 79: Update Your Device Software

    Settings User guide I can't get out of safe mode To get out of safe mode, press and hold the Power on/off key (on the left side of your device). Tap Restart. Update your device software Updating your device software to the latest version can help your device stay secure and run as expected. Do one of the following: • To update your device software when a notification appears, swipe down from the top of the screen using one finger.

  • Page 80: Security

    Security User guide Security Locks, passwords, and protecting your data There are several types of locks, PINs, and security features that you can use to help protect the data on your device. If you use your device for work, your organization might have security rules in place. The organization might require you to enter a password to unlock your device or might prevent you from using the Smart Lock feature.
  • Page 81 Security User guide SIM card PIN You can set up a PIN for your SIM card, which you can use to help prevent unauthorized use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly.
  • Page 82 Security User guide 2. Tap > Security > besides of Screen lock. 3. Do any of the following: • To lock your device automatically after a certain amount of inactive time, tap Automatically lock, and then tap an interval. • To lock your device when you press the Power on/off key, turn on the Power button instantly locks switch. • To delete your device data automatically after ten unsuccessful attempts to unlock the device, turn on the Automatically wipe switch.
  • Page 83 Security User guide About Smart Lock The Smart Lock feature makes it easy for you to unlock your device. You can set up your device to remain unlocked in the following situations: • When your device is connected to a trusted Bluetooth enabled device or NFC-enabled device • When your device is in a familiar location, such as your home or workplace • When your device recognizes your face or voice • When you carry your device in your hand, pocket, or bag...
  • Page 84 Security User guide 4. Do any of the following: • Tap On-body detection. Turn off the switch. • Tap Trusted devices. Tap a device, and then tap Remove trusted device. • Tap Trusted places. Tap a location, and then tap Turn off this location. • Tap Trusted face.
  • Page 85 > Security > Smart Lock > Trusted face > Improve face matching. • Adjust the distance between your BlackBerry smartphone and a trusted Bluetooth enabled device. The distance of a • Bluetooth connection can vary depending on your BlackBerry smartphone model and the Bluetooth enabled device.

  • Page 86: Finding And Protecting A Lost Device

    Security User guide • If your device remains unlocked when it is close to a trusted location instead of when you are at the trusted location, try improving the accuracy of the trusted location. Delete the trusted location. Tap > Location > Mode. Tap High accuracy or Battery saving, and then add the trusted location again.
  • Page 87 Security User guide • Make your device ring • Add a phone number or message to the home screen of your device • View the approximate location of your device on a map • Delete all of the data on your device If your device is not connected to the wireless network or if data services are turned off, you should still try to lock your device and delete your device data.

  • Page 88: Security Settings

    When you use the app, the app prompts you for permission to access certain data or features on your device before it completes an action. For example, if the BlackBerry Hub wants to access your contacts, you can allow or deny the permission request.
  • Page 89 Security User guide Download apps from sources other than Google Play™ Google Play™ is the default trusted source for downloading Android™ apps onto your device. You can set up your device to let you download apps onto your device from other websites and sources. If you want to download apps from other sources, you should also set up your device to scan for malicious app activity.
  • Page 90 Security User guide 2. Tap 3. On the app or screen that you want to pin, tap To unpin a screen, touch and hold . If necessary, enter your screen lock. Install a certificate Some Wi-Fi and VPN networks require your device to have a security certificate before the device can connect to the network.
  • Page 91 Improving your security settings using DTEK The DTEK™ by BlackBerry app is designed to help you monitor and control the level of security on your BlackBerry smartphone. DTEK is preloaded on your device, and updates are available from the Google Play™ store.

  • Page 92: Legal Notice

    User guide Legal notice Trademarks, including but not limited to BLACKBERRY, BBM, and EMBLEM Design, are the trademarks or registered trademarks of BlackBerry Limited and used under license by TCL Communication Ltd. Bluetooth is a trademark of Bluetooth SIG. Call2Recycle is a trademark of Call2Recycle, Inc. CTIA - The Wireless Association is a trademark of CTIA - The Wireless Association.

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