Brother HL-L1228 Online User's Manual
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Brother HL-L1228 Online User's Manual

Brother HL-L1228 Online User's Manual

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Online User's Guide
HL-L1228
HL-L1238W
HL-L1808W
!CAUTION Before using this product, read carefully these instructions for correct operation.
Keep the User's Guide in a secure place for future reference.
© 2024 Brother Industries, Ltd. All rights reserved.

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  • Page 1 Online User's Guide HL-L1228 HL-L1238W HL-L1808W !CAUTION Before using this product, read carefully these instructions for correct operation. Keep the User's Guide in a secure place for future reference. © 2024 Brother Industries, Ltd. All rights reserved.

  • Page 2: Table Of Contents

    Before Using Your Machine ........................... 8 Control Panel Overview ..........................9 LED Patterns and Indications ........................10 Access Brother Utilities (Windows) ......................11 Uninstall the Software and Drivers (Windows) ................... 12 Access Brother iPrint&Scan (Windows/Mac) ....................13 Input/Output Port Locations on Your Machine ..................... 14 Paper Handling............................
  • Page 3 Before Using AirPrint (macOS) ......................66 Print Using AirPrint ..........................67 ™ Mopria Print Service ..........................70 Brother Mobile Connect ..........................71 WeChat Print..............................72 Troubleshooting ..........................73 Error and Maintenance LED Indications ..................... 74 Paper Jams ..............................78 Clear Paper Jams..........................79 Paper is Jammed inside the Machine ....................
  • Page 4 Home > Table of Contents Supplies ..............................136 Notice ................................. 137 Brother Help and Customer Support......................138...

  • Page 5: Before You Use Your Machine

    Home > Before You Use Your Machine Before You Use Your Machine • Definitions of Notes • Trademarks • Open Source Licensing • Copyright and License • Important Notes...

  • Page 6: Definitions Of Notes

    Home > Before You Use Your Machine > Definitions of Notes Definitions of Notes We use the following symbols and conventions throughout this User's Guide: WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. CAUTION CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

  • Page 7: Trademarks

    Bluetooth SIG, Inc. and any use of such marks by Brother Industries, Ltd. is under license. Other trademarks and trade names are those of their respective owners. Each company whose software title is mentioned in this manual has a Software Licence Agreement specific to its proprietary programs.

  • Page 8: Open Source Licensing

    Before You Use Your Machine > Open Source Licensing Open Source Licensing This product includes open source software. To view Open Source Licensing Remarks and Copyright Information, go to your model's Manuals page at support.brother.com/manuals. Related Information • Before You Use Your Machine...

  • Page 9: Copyright And License

    Before You Use Your Machine > Copyright and License Copyright and License ©2024 Brother Industries, Ltd. All rights reserved. This product includes software developed by the following vendors: This product includes the “KASAGO TCP/IP” software developed by ZUKEN ELMIC, Inc.

  • Page 10: Important Notes

    > Important Notes Important Notes • Check support.brother.com/downloads for Brother driver and software updates. • To keep your machine performance up to date, check support.brother.com/downloads for the latest firmware upgrade. Otherwise, some of your machine's functions may not be available.

  • Page 11: Introduction To Your Machine

    Home > Introduction to Your Machine Introduction to Your Machine • Before Using Your Machine • Control Panel Overview • LED Patterns and Indications • Access Brother Utilities (Windows) • Access Brother iPrint&Scan (Windows/Mac) • Input/Output Port Locations on Your Machine...

  • Page 12: Before Using Your Machine

    Home > Introduction to Your Machine > Before Using Your Machine Before Using Your Machine Before attempting any printing operation, confirm the following: • Make sure you have installed the correct software and drivers for your machine. • For USB cable users: Make sure the interface cable is physically secure. Firewall (Windows) If your computer is protected by a firewall and you are unable to network print, you may need to configure the firewall settings.

  • Page 13: Control Panel Overview

    When the Wi-Fi light is on, your Brother machine is connected to a wireless access point. When the Wi-Fi light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless access point.

  • Page 14: Led Patterns And Indications

    Home > Introduction to Your Machine > LED Patterns and Indications LED Patterns and Indications The LEDs on your machine's control panel light up, dim, or blink to indicate machine status. LED indications are defined in the table below. LED is off. LED is on.

  • Page 15: Access Brother Utilities (Windows)

    Home > Introduction to Your Machine > Access Brother Utilities (Windows) Access Brother Utilities (Windows) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 1. Do one of the following: •...

  • Page 16: Uninstall The Software And Drivers (Windows)

    • If the Software Update Notification icon is not visible, go to the next step. 4. Click Uninstall in the Tools section of Brother Utilities. Follow the instructions in the dialog box to uninstall the software and drivers. Related Information •...

  • Page 17: Access Brother Iprint&Scan (Windows/Mac)

    Use Brother iPrint&Scan for Windows and Mac to print from your computer. To download the latest version: For Windows: Go to your model's Downloads page at support.brother.com/downloads, and then download and install Brother iPrint&Scan. For Mac: (HL-L1238W/HL-L1808W) Download and install Brother iPrint&Scan from the Apple App Store.

  • Page 18: Input/Output Port Locations On Your Machine

    1. USB port When connecting the USB cable, follow the instructions in the software/driver installer. To install the necessary driver and software for operating your machine, go to your model's Downloads page at support.brother.com/downloads. Related Information • Introduction to Your Machine...

  • Page 19: Paper Handling

    Home > Paper Handling Paper Handling • Load Paper • Paper Settings • Unprintable Area • Recommended Print Media • Using Special Paper...

  • Page 20: Load Paper

    Home > Paper Handling > Load Paper Load Paper • Load Paper in the Paper Tray...

  • Page 21: Load Paper In The Paper Tray

    Home > Paper Handling > Load Paper > Load Paper in the Paper Tray Load Paper in the Paper Tray When you load a different size and type of paper in the tray, you must also change the Paper Size and Paper Type settings on the machine, or on your computer.
  • Page 22 7. Open the output tray. Related Information • Load Paper...

  • Page 23: Paper Settings

    Home > Paper Handling > Paper Settings Paper Settings • Change the Auto Switching Setting...

  • Page 24: Change The Auto Switching Setting

    Home > Paper Handling > Paper Settings > Change the Auto Switching Setting Change the Auto Switching Setting Related Models: HL-L1238W/HL-L1808W Use the Auto Switching feature to select the paper size automatically from the two sizes set in the Tray setting. 1.

  • Page 25: Unprintable Area

    Home > Paper Handling > Unprintable Area Unprintable Area The measurements in the table below show maximum unprintable areas from the edges of the most commonly used paper sizes. The measurements may vary depending on the paper size or settings in the application you are using.

  • Page 26: Recommended Print Media

    Home > Paper Handling > Recommended Print Media Recommended Print Media To get the best print quality, we recommend using the paper listed in the table. Paper Type Item Plain Paper APP Blue Flag Ship 70 g/m APP Gold Flag Ship 80 g/m Advanced Agro Double A 80 g/m Related Information •...

  • Page 27: Using Special Paper

    • that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement. Related Information • Paper Handling...

  • Page 28: Print

    Home > Print Print • Print from Your Computer (Windows) • Print from Your Computer (Mac) • Cancel a Print Job...

  • Page 29: Print From Your Computer (Windows)

    Home > Print > Print from Your Computer (Windows) Print from Your Computer (Windows) • Print a Document (Windows) • Print on Both Sides of the Paper (Windows) • Change the Default Print Settings (Windows) • Print Settings (Windows) • Monitor the Status of the Machine from Your Computer (Windows)

  • Page 30: Print A Document (Windows)

    Home > Print > Print from Your Computer (Windows) > Print a Document (Windows) Print a Document (Windows) When you change an application's print settings, the changes apply only to documents printed with that application. To change print settings for all Windows applications, you must configure the printer driver properties. For more information, see Related Information:Change the Default Print Settings (Windows).
  • Page 31 9. To print multiple pages on a single sheet of paper or print one page of your document on multiple sheets, click the Multiple Page drop-down list, and then select your options. 10. Click the 2-sided / Booklet drop-down list, and then select the option you want. 11.

  • Page 32: Print On Both Sides Of The Paper (Windows)

    Home > Print > Print from Your Computer (Windows) > Print on Both Sides of the Paper (Windows) Print on Both Sides of the Paper (Windows) • If paper is curled, straighten it and put it back in the paper tray. •...
  • Page 33 Option for Portrait Description Long Edge (Right) Short Edge (Top) Short Edge (Bottom) Option for Landscape Description Long Edge (Top) Long Edge (Bottom) Short Edge (Right) Short Edge (Left)
  • Page 34 7. Select the Binding Offset checkbox to specify the offset for binding in inches or millimetres. 8. Click OK. 9. Change other printer settings, if needed. 10. Click OK again and follow the screen instructions. If the paper is not feeding correctly, it may be curled. Remove the paper, straighten it, and put it back in the paper tray.

  • Page 35: Change The Default Print Settings (Windows)

    Home > Print > Print from Your Computer (Windows) > Change the Default Print Settings (Windows) Change the Default Print Settings (Windows) When you change an application's print settings, the changes apply only to documents printed with that application. To change print settings for all Windows applications, you must configure the printer driver properties.

  • Page 36: Print Settings (Windows)

    Home > Print > Print from Your Computer (Windows) > Print Settings (Windows) Print Settings (Windows) • When you change an application's print settings, the changes apply only to documents printed with that application. For more information, see Related Information: Print a Document (Windows). •...
  • Page 37 3. Copies Type the number of copies (1-999) that you want to print in this field. Collate Select this option to print sets of multi-page documents in the original page order. When this option is selected, one complete copy of your document will print, and then reprint according to the number of copies you choose.
  • Page 38 8. 2-sided / Booklet Select this option to print on both sides of the paper, or print a document in booklet format using 2-sided printing. 2-sided Settings Click this button to select the type of 2-sided binding. Four types of 2-sided bindings are available for each orientation.
  • Page 39 3. Use Watermark Select this option to print a logo or text on your document as a watermark. Select one of the preset watermarks, add a new watermark, or use an image file you have created. 4. Header-Footer Print Select this option to print the date, time, and login user name on the document. 5.

  • Page 40: Monitor The Status Of The Machine From Your Computer (Windows)

    Double-click the icon in the task tray. Launch (Brother Utilities), and then click the drop-down list and select your model's name (if not already selected). Click Tools in the left navigation bar, and then click Status Monitor. Troubleshooting Click the Troubleshooting link to access the support website.

  • Page 41: Print From Your Computer (Mac)

    Home > Print > Print from Your Computer (Mac) Print from Your Computer (Mac) • Before Using AirPrint (macOS) • Print Using AirPrint...

  • Page 42: Cancel A Print Job

    Cancel a Print Job On the machine's control panel, press and hold for about two seconds to cancel the current print job. (HL-L1228) To cancel multiple print jobs, press and hold for about two seconds. While all the LEDs light up alternately, press again.

  • Page 43: Network

    Home > Network Network Related Models: HL-L1238W/HL-L1808W • Supported Basic Network Features • Configure Network Settings • Wireless Network Settings • Network Features • Brother Management Tools...

  • Page 44: Supported Basic Network Features

    Home > Network > Supported Basic Network Features Supported Basic Network Features Related Models: HL-L1238W/HL-L1808W The machine supports various features depending on the operating system. Use this table to see which network features and connections are supported by each operating system. Operating Systems Windows Windows Server...

  • Page 45: Configure Network Settings

    Home > Network > Configure Network Settings Configure Network Settings Related Models: HL-L1238W/HL-L1808W • Change Machine Settings Using Web Based Management...

  • Page 46: Wireless Network Settings

    Home > Network > Wireless Network Settings Wireless Network Settings Related Models: HL-L1238W/HL-L1808W • Use the Wireless Network • Use Wireless Direct • Enable/Disable Wireless LAN • Enable/Disable Wireless Direct • Print the WLAN Report...

  • Page 47: Use The Wireless Network

    Home > Network > Wireless Network Settings > Use the Wireless Network Use the Wireless Network Related Models: HL-L1238W/HL-L1808W • Before Configuring Your Machine for a Wireless Network • Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Computer •...
  • Page 48 Make sure you know your wireless router/access point's Network Name (SSID) and Network Key (Password). If you cannot find this information, consult the manufacturer of your wireless router/access point, your system administrator, or Internet provider. Brother cannot provide this information. Related Information •...
  • Page 49 Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Computer Related Models: HL-L1238W/HL-L1808W 1. Download the installer from your model's Downloads page at support.brother.com/downloads. 2. Start the installer, and then follow the on-screen instructions. 3. Select Wireless Network Connection (Wi-Fi), and then click Next.
  • Page 50 If your wireless device is connected successfully, the Wi-Fi LED lights up. You have completed the wireless network setup. To install the drivers and software necessary to use your machine, go to your model's Downloads page at support.brother.com/downloads. Related Information •...
  • Page 51 Home > Network > Wireless Network Settings > Use the Wireless Network > Configure Your Machine for a ™ Wireless Network Using the PIN Method of Wi-Fi Protected Setup (WPS) Configure Your Machine for a Wireless Network Using the PIN Method ™...
  • Page 52 If you use Windows 10 or Windows 11 as a Registrar, you can install the printer driver after the wireless configuration by following the on-screen instructions. To install the driver and software necessary to use your machine, go to your model's Downloads page at support.brother.com/downloads. 10. Select your machine and click Next.

  • Page 53: Use Wireless Direct

    Home > Network > Wireless Network Settings > Use Wireless Direct Use Wireless Direct Related Models: HL-L1238W/HL-L1808W • Wireless Direct Overview • Configure Your Wireless Direct Network...
  • Page 54 Home > Network > Wireless Network Settings > Use Wireless Direct > Wireless Direct Overview Wireless Direct Overview Related Models: HL-L1238W/HL-L1808W Wireless Direct allows you to configure a secured wireless network between your machine and your wireless device (computer, smartphone, tablet, or similar), without using a wireless router/access point. You can configure a wireless network by manually setting a Network Name (SSID) and Network Key (Password).
  • Page 55 Home > Network > Wireless Network Settings > Use Wireless Direct > Configure Your Wireless Direct Network Configure Your Wireless Direct Network Related Models: HL-L1238W/HL-L1808W If your mobile device does not support Wireless Direct or WPS, you must configure a Wireless Direct network manually.

  • Page 56: Enable/Disable Wireless Lan

    Home > Network > Wireless Network Settings > Enable/Disable Wireless LAN Enable/Disable Wireless LAN Related Models: HL-L1238W/HL-L1808W 1. Make sure that the power cord is plugged in and the top cover is closed. 2. Press to turn the machine on and make sure only the Ready LED ( ) lights up.

  • Page 57: Enable/Disable Wireless Direct

    Home > Network > Wireless Network Settings > Enable/Disable Wireless Direct Enable/Disable Wireless Direct Related Models: HL-L1238W/HL-L1808W 1. Make sure that the power cord is plugged in and the top cover is closed. 2. Press to turn the machine on and make sure only the Ready LED ( ) lights up.

  • Page 58: Print The Wlan Report

    Home > Network > Wireless Network Settings > Print the WLAN Report Print the WLAN Report Related Models: HL-L1238W/HL-L1808W The WLAN Report shows your machine's wireless status. If the wireless connection fails, check the error code on the printed report. 1.
  • Page 59 Home > Network > Wireless Network Settings > Print the WLAN Report > Wireless LAN Report Error Codes Wireless LAN Report Error Codes Related Models: HL-L1238W/HL-L1808W If the Wireless LAN Report shows that the connection failed, check the error code on the printed report and see the corresponding instructions in the table: Error Code Problem and Recommended Solutions...
  • Page 60 Error Code Problem and Recommended Solutions TS-05 The Network Name (SSID) and Network Key (Password) are incorrect. Check the following points and try to set up your wireless connection again: • Confirm the Network Name (SSID) and Network Key (Password). •...
  • Page 61 How to confirm wireless security information (SSID/authentication method/encryption method/Network Key) of your WLAN access point/router: 1. The default security settings may be provided on a label attached to the WLAN access point/router. Or the manufacturer's name or model number of the WLAN access point/router may be used as the default security settings.

  • Page 62: Network Features

    Home > Network > Network Features Network Features Related Models: HL-L1238W/HL-L1808W • Configure the Proxy Server Settings Using Web Based Management • Reset the Network Settings to the Factory Settings...

  • Page 63: Configure The Proxy Server Settings Using Web Based Management

    Home > Network > Network Features > Configure the Proxy Server Settings Using Web Based Management Configure the Proxy Server Settings Using Web Based Management Related Models: HL-L1238W/HL-L1808W If your network uses a proxy server, the following proxy server information must be configured using Web Based Management: •...

  • Page 64: Reset The Network Settings To The Factory Settings

    Home > Network > Network Features > Reset the Network Settings to the Factory Settings Reset the Network Settings to the Factory Settings Related Models: HL-L1238W/HL-L1808W You can use your machine's button to reset the print server to its default factory settings. This resets all information except the administrator password.

  • Page 65: Brother Management Tools

    Home > Network > Brother Management Tools Brother Management Tools Related Models: HL-L1238W/HL-L1808W Use one of Brother's management tools to configure your Brother machine's network settings. Go to your model's Downloads page at support.brother.com/downloads to download the tools. Related Information •...

  • Page 66: Security

    Home > Security Security Related Models: HL-L1238W/HL-L1808W Your machine supports the security features listed below. For more information about each security feature, go to your model's Security Features Guide at support.brother.com/manuals. • Introduction > Before Using Network Security Features •...

  • Page 67: Mobile Connect

    Home > Mobile Connect Mobile Connect • AirPrint • ™ Mopria Print Service • Brother Mobile Connect • WeChat Print...

  • Page 68: Airprint

    Home > Mobile Connect > AirPrint AirPrint • AirPrint Overview • Before Using AirPrint (macOS) • Print Using AirPrint...

  • Page 69: Airprint Overview

    Home > Mobile Connect > AirPrint > AirPrint Overview AirPrint Overview Related Models: HL-L1238W/HL-L1808W AirPrint is a printing solution for Apple operating systems that allows you to wirelessly print photos, email, web pages, and documents from your iPad, iPhone, iPod touch, and Mac computer without the need to install a driver.

  • Page 70: Before Using Airprint (Macos)

    Home > Mobile Connect > AirPrint > Before Using AirPrint (macOS) Before Using AirPrint (macOS) Related Models: HL-L1238W/HL-L1808W Before printing using macOS, add your machine to the printer list on your Mac computer. 1. Do one of the following: • macOS v14 and macOS v13 Select System Settings from the Apple menu.

  • Page 71: Print Using Airprint

    Home > Mobile Connect > AirPrint > Print Using AirPrint Print Using AirPrint • Print from iPad, iPhone, or iPod touch • Print Using AirPrint (macOS)
  • Page 72 Home > Mobile Connect > AirPrint > Print Using AirPrint > Print from iPad, iPhone, or iPod touch Print from iPad, iPhone, or iPod touch Related Models: HL-L1238W/HL-L1808W The procedure used to print may vary by application. Safari is used in the example below. 1.
  • Page 73 Home > Mobile Connect > AirPrint > Print Using AirPrint > Print Using AirPrint (macOS) Print Using AirPrint (macOS) Related Models: HL-L1238W/HL-L1808W The procedure used to print may vary by application. Safari is used in the example below. Before printing, make sure your machine is in the printer list on your Mac computer.

  • Page 74: Mopria ™ Print Service

    ™ Home > Mobile Connect > Mopria Print Service ™ Mopria Print Service Related Models: HL-L1238W/HL-L1808W ™ ™ Mopria Print Service is a print feature on Android mobile devices developed ™ by the Mopria Alliance . With this service, you can connect to the same network as your machine and print without additional setup.

  • Page 75: Brother Mobile Connect

    • For all iOS or iPadOS supported devices including iPhone, iPad, and iPod touch: Brother Mobile Connect allows you to use your Brother machine's features directly from your iOS or iPadOS device. Download and install Brother Mobile Connect from the App Store.

  • Page 76: Wechat Print

    • You need to install and set up Brother Mobile Connect on your mobile device. For more information, see Related Information. • For network setups that use a proxy server, the machine must also be configured to use a proxy server. If you are unsure of your network configuration, check with your network administrator.

  • Page 77: Troubleshooting

    Use this section to resolve typical problems you may encounter when using your machine. You can correct most problems yourself. IMPORTANT For technical help, you must call Brother customer service or your local Brother dealer. If you need additional help, visit support.brother.com. First, check the following: •...

  • Page 78: Error And Maintenance Led Indications

    Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, contact Brother customer service or your local Brother dealer. Wrong Toner The installed toner cartridge Remove the toner cartridge from...
  • Page 79 LED Indication Status Monitor Cause Action cartridge is near the end of Both the Ready ( its life. and Error ( ) LEDs will Replace Toner The toner cartridge is at the Replace the toner cartridge with a turn on together, then the end of its life.
  • Page 80 LED Indication Status Monitor Cause Action Jam Rear The paper is jammed in the Open the top cover, and then The Error LED ( ) will back of the machine. remove the jammed paper. blink twice and turn off for No Paper T1 The machine is out of paper, •...
  • Page 81 Ready LED ( ) will minutes, and then turn it on blink. again. • If the problem continues, contact Brother customer service or your local Brother dealer. Related Information • Troubleshooting Related Topics: • Replace Supplies •...

  • Page 82: Paper Jams

    Home > Troubleshooting > Paper Jams Paper Jams Always remove the remaining paper from the paper tray, fan and straighten the stack when you are adding new paper. This helps prevent paper jams. • Clear Paper Jams • Paper is Jammed inside the Machine...

  • Page 83: Clear Paper Jams

    Home > Troubleshooting > Paper Jams > Clear Paper Jams Clear Paper Jams If paper is jammed or multiple sheets of paper are fed together frequently, do the following: • Clean the paper pick-up roller of the paper tray. See Related Information: Clean the Paper Pick-up Rollers. •...

  • Page 84: Paper Is Jammed Inside The Machine

    Home > Troubleshooting > Paper Jams > Paper is Jammed inside the Machine Paper is Jammed inside the Machine Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams. If the machine's control panel or the Status Monitor indicates that there is a jam inside the machine, follow these steps: 1.
  • Page 85 WARNING HOT SURFACE The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them. 7. Push down the lock lever and take the toner cartridge out of the drum unit. Remove the jammed paper if there is any inside the drum unit.
  • Page 86 9. Place the drum unit and toner cartridge assembly back in to the machine. 10. Close the top cover. 11. Load the paper back in to the tray. Make sure that the paper is below the protruding section of the rear guide. Slide the paper guides to fit the paper size.

  • Page 87: Printing Problems

    Home > Troubleshooting > Printing Problems Printing Problems If, after reading the information in this table, you still need help, see the latest troubleshooting tips at support.brother.com/faqs. Difficulties Suggestions No printout Check the machine is not in Power Off mode.
  • Page 88 Check the settings in your application to make sure they are set up to work with your machine. Confirm that the Brother printer driver is selected in your application's Print window. The machine prints the first couple of pages correctly, Check the settings in your application to make sure they then some pages have missing text.

  • Page 89: Printing Quality Problems

    Replace the toner cartridge with a new toner cartridge. • The fuser unit may be contaminated. Ghosting images Contact Brother customer service. • Make sure the media type setting in the driver matches the type of paper you are using.
  • Page 90 Examples of poor print quality Recommendation Hollow print • Clean the corona wire inside the drum unit. • The drum unit may be damaged. Replace the drum unit with a new drum unit. All black • Select the appropriate media type in the printer driver. •...
  • Page 91 Replace the drum unit with a new drum unit. • The fuser unit may be contaminated. Contact Brother customer service. • Make sure there is no foreign material, such as a torn piece of paper, sticky notes or dust, inside the...
  • Page 92 Examples of poor print quality Recommendation • Make sure paper is loaded correctly. • Check the paper type and quality. B DEFGH • Turn over the stack of paper in the tray or rotate the abc efghijk paper 180° in the paper tray. b c d e 1 3 4 Wrinkles or creases...

  • Page 93: Network Problems

    Home > Troubleshooting > Network Problems Network Problems Related Models: HL-L1238W/HL-L1808W • Use the Network Connection Repair Tool (Windows) • If You Are Having Difficulty with Your Machine's Network...

  • Page 94: Use The Network Connection Repair Tool (Windows)

    Use the Network Connection Repair Tool (Windows) Related Models: HL-L1238W/HL-L1808W Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct IP address and Subnet Mask. Make sure your machine is turned on and is connected to the same network as your computer.

  • Page 95: If You Are Having Difficulty With Your Machine's Network

    If You Are Having Difficulty with Your Machine's Network If you think there is a problem with your machine's network environment, check the following topics. You can correct most problems yourself. If you need additional help, visit support.brother.com/faqs. • I Cannot Complete the Wireless Network Setup Configuration •...
  • Page 96 SSID and password will be displayed on your mobile device’s screen. Your Brother machine is Move your Brother machine within about 3.3 feet (1 metre) of the Wireless Direct placed too far from your mobile device when you configure the Wireless Direct network mobile device.
  • Page 97 Related Information • If You Are Having Difficulty with Your Machine's Network...
  • Page 98 Verify that both the IP addresses and Subnet Masks of your computer and the address. Brother machine are correct and located on the same network. For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.
  • Page 99 If you have checked and tried all of the above, but your machine still cannot print, uninstall the driver (Windows) and reinstall it. Related Information • If You Are Having Difficulty with Your Machine's Network Related Topics: • Print the WLAN Report •...
  • Page 100 Report or the Printer Settings page. Check that you can "ping" the Ping the Brother machine from your computer using the IP address or the node name Brother machine from your in the Windows command prompt or Mac Terminal application: computer.

  • Page 101: Airprint Problems

    Home > Troubleshooting > AirPrint Problems AirPrint Problems Related Models: HL-L1238W/HL-L1808W Difficulties Suggestions My machine is not displayed in the printer list. Make sure your machine is turned on. Make sure your machine and your mobile device or Mac are connected to the same network. Move your mobile device closer to the wireless access point/router, or to your machine.

  • Page 102: Other Problems

    (Windows) If the Security Software warning appears on the computer screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Mac) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.

  • Page 103: Reset Functions

    Home > Troubleshooting > Reset Functions Reset Functions • Machine Reset • Network Reset • Factory Reset...

  • Page 104: Machine Reset

    Home > Troubleshooting > Reset Functions > Machine Reset Machine Reset Use the Machine Reset function to reset the machine's settings to the factory settings. The network settings and the security settings will not be reset by the Machine Reset function. We strongly recommend you perform this operation when you dispose of the machine.

  • Page 105: Network Reset

    Home > Troubleshooting > Reset Functions > Network Reset Network Reset Related Models: HL-L1238W/HL-L1808W Use the Network Reset function to restore the machine's network settings back to its default factory settings (includes IP Address information, except the administrator password). Unplug all the interface cables before you perform a Network Reset. 1.

  • Page 106: Factory Reset

    Home > Troubleshooting > Reset Functions > Factory Reset Factory Reset Use the Factory Reset function to restore all settings back to the factory settings. Unplug all the interface cables before you perform a Factory Reset. 1. Turn the machine off. 2.

  • Page 107: Routine Maintenance

    Home > Routine Maintenance Routine Maintenance • Replace Supplies • Clean the Machine • Pack and Ship Your Machine...

  • Page 108: Replace Supplies

    Home > Routine Maintenance > Replace Supplies Replace Supplies You must replace supplies when the machine indicates that the life of the supply is over. The toner cartridge and drum unit are two separate supplies. Make sure both are installed as an assembly. The product code of supplies may vary depending on the country.
  • Page 109 Related Information • Routine Maintenance • Replace the Toner Cartridge • Replace the Drum Unit • Reset the Drum Counter Related Topics: • Error and Maintenance LED Indications...

  • Page 110: Replace The Toner Cartridge

    Home > Routine Maintenance > Replace Supplies > Replace the Toner Cartridge Replace the Toner Cartridge 1. Make sure the machine is turned on. 2. Open the top cover. 3. Remove the toner cartridge and drum unit assembly from the machine. 4.
  • Page 111 Although not all non-genuine supplies may cause quality issues, it is possible that some may adversely affect print quality or cause machine malfunction. Brother may charge for repairing your machine if it is proven that non-genuine supplies caused the damage, even if the machine is still covered by the warranty.

  • Page 112: Replace The Drum Unit

    Home > Routine Maintenance > Replace Supplies > Replace the Drum Unit Replace the Drum Unit 1. Make sure the machine is turned on. 2. Open the top cover. 3. Remove the toner cartridge and drum unit assembly from the machine. 4.
  • Page 113 Drum wear and tear occurs due to use and rotation of the drum and interaction with paper, toner, and other materials in the paper path. In designing this product, Brother decided to use the number of rotations of the drum as a reasonable determinant of the drum life. When a drum reaches the factory- established rotation limit corresponding to the rated page yield, the product’s LCD will advise you to...

  • Page 114: Reset The Drum Counter

    Home > Routine Maintenance > Replace Supplies > Reset the Drum Counter Reset the Drum Counter When you replace the drum unit with a new one, you must reset the drum counter by completing the following steps: IMPORTANT DO NOT reset the drum counter unless you are replacing the drum unit. 1.

  • Page 115: Clean The Machine

    Home > Routine Maintenance > Clean the Machine Clean the Machine Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.
  • Page 116 Related Information • Routine Maintenance • Clean the Corona Wire • Clean the Paper Pick-up Rollers...

  • Page 117: Clean The Corona Wire

    Home > Routine Maintenance > Clean the Machine > Clean the Corona Wire Clean the Corona Wire If you have print quality problems or the control panel displays [Drum !] status, clean the corona wire. 1. Open the top cover. 2.
  • Page 118 Related Information • Clean the Machine Related Topics: • Error and Maintenance LED Indications...

  • Page 119: Clean The Paper Pick-Up Rollers

    Home > Routine Maintenance > Clean the Machine > Clean the Paper Pick-up Rollers Clean the Paper Pick-up Rollers Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds correctly. Before starting the cleaning procedure, see Related Information: Clean the Machine. If you have paper feed problems, clean the pick-up rollers as follows: 1.

  • Page 120: Pack And Ship Your Machine

    Home > Routine Maintenance > Pack and Ship Your Machine Pack and Ship Your Machine If for any reason you must ship your machine, carefully repack the machine in the original packaging to avoid any damage during transit. The machine should be adequately insured with the carrier. 1.

  • Page 121: Machine Settings

    Home > Machine Settings Machine Settings Customise settings and features to make your machine a more efficient work tool. • Check Your Machine's Password • Change Machine Settings from the Control Panel • Print a List of Printer Settings • Change Machine Settings from Windows Printer Driver •...

  • Page 122: Check Your Machine's Password

    Home > Machine Settings > Check Your Machine's Password Check Your Machine's Password Related Models: HL-L1238W/HL-L1808W If prompted to enter a password, check the following information: >> Find the Default Password >> Change the Password >> Reset the Password Find the Default Password The default password to manage this machine's settings is located on the back of the machine and marked "Pwd".

  • Page 123: Change Machine Settings From The Control Panel

    Home > Machine Settings > Change Machine Settings from the Control Panel Change Machine Settings from the Control Panel • General Settings...

  • Page 124: General Settings

    Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings General Settings • About Deep Sleep Mode • Set Auto Power Off Mode • Set the Continue Mode...
  • Page 125 The Deep Sleep Mode setting cannot be disabled due to environmental considerations. Applicable Models Machine's Control Panel in Deep Conditions That Will Wake the Sleep Mode Machine HL-L1228/HL-L1238W/ • The machine receives a job. HL-L1808W • Someone presses a button on the The Ready LED ( ) is dimmed.
  • Page 126 Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Set Auto Power Off Mode Set Auto Power Off Mode If the machine does not receive any jobs for a certain length of time, based on your model and settings, the machine will automatically enter Power Off mode.
  • Page 127 Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Set the Continue Mode Set the Continue Mode The Continue Mode forces the machine to continue printing after the control panel or the Status Monitor displays "Replace Toner".

  • Page 128: Print A List Of Printer Settings

    Home > Machine Settings > Print a List of Printer Settings Print a List of Printer Settings 1. Make sure that the top cover is closed and the power cord is plugged in. 2. Press to turn on the machine and make sure only the Ready LED ( ) lights up.

  • Page 129: Change Machine Settings From Windows Printer Driver

    Machine Settings > Change Machine Settings from Windows Printer Driver Change Machine Settings from Windows Printer Driver Related Models: HL-L1228 For LED models, the following machine setting items are available on the Windows printer driver. Auto Power Off 1. Hold down the key and press the key on the computer's keyboard to launch Run.

  • Page 130: Change Machine Settings Using Web Based Management

    Home > Machine Settings > Change Machine Settings Using Web Based Management Change Machine Settings Using Web Based Management Related Models: HL-L1238W/HL-L1808W Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS).

  • Page 131: What Is Web Based Management

    Home > Machine Settings > Change Machine Settings Using Web Based Management > What is Web Based Management? What is Web Based Management? Related Models: HL-L1238W/HL-L1808W Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS).

  • Page 132: Access Web Based Management

    You can also find the default password in the Network Configuration Report or on the Printer Settings page. >> Access Web Based Management from your Web Browser (HL-L1238W/HL-L1808W) >> Access Web Based Management from Brother iPrint&Scan (Windows/Mac) >> Access Web Based Management from Brother Utilities (Windows) Access Web Based Management from your Web Browser (HL-L1238W/HL-L1808W) 1.
  • Page 133 In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then select your model name from the list. Click OK.

  • Page 134: Change The Login Password Using Web Based Management

    1. Start Web Based Management. See Access Web Based Management. You can access Web Based Management from the following • Brother iPrint&Scan (Windows) • Brother iPrint&Scan (Mac) • Your Web Browser •...

  • Page 135: Appendix

    Home > Appendix Appendix • Specifications • Supplies • Notice • Brother Help and Customer Support...

  • Page 136: Specifications

    >> Computer Requirements Specifications General Specifications Printer Type Laser Print Method Electrophotographic Laser Printer Memory Capacity Standard • (HL-L1228) 1 MB • (HL-L1238W/HL-L1808W) 64 MB Power Source 220 V to 240 V AC 50/60 Hz Power Consumption Peak Approximately 1,056 W (Average) Approximately 380 W at 25 °C...
  • Page 137 First Print Time Data is based on Brother lab test results and may vary from actual print quality due to usage environment and settings. Best print resolution is 600 x 600 dpi (measured with print quality set to best mode).
  • Page 138 Supported Protocols and Security Features Supported protocols and security features may differ depending on the models. Wireless LAN (2.4 GHz) IEEE 802.11b/g/n (Infrastructure Mode), IEEE 802.11g/n (Wireless Direct) Wireless LAN (5 GHz) IEEE 802.11a/n (Infrastructure Mode), IEEE 802.11a/n (Wireless Direct) Protocols (IPv4) ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, SMTP Client, IPP/IPPS, FTP Server, SNMPv1/v2c/v3,...
  • Page 139 For the latest driver updates, go to your model's Downloads page at support.brother.com. For the latest supported OS, go to your model's Supported OS page at support.brother.com/os. All trademarks, brand and product names are the property of their respective companies.
  • Page 140 Status Monitor. For more information about the supplies for your machine, visit go.brother/original or contact your local Brother dealer. Supply product codes vary by country and region. Toner Cartridge Supply Product Codes...
  • Page 141 Firstly, thank you very much indeed for using our Brother products! Brother focuses on the earth environment concerned. And make a basic policy which is to concern about the earth environment, including any workflow from product development to discard. The local citizen should be responsible for local society and its environment during these environment protection activities.
  • Page 142 For technical and operational assistance, call the call center in mainland China. To search Frequently asked questions (FAQs)/ASCs/Driver/Manuals, etc, please visit our service website: support.brother.com To search where to purchase consumables, please visit the official website of BROTHER (CHINA) LTD.: www.brother.cn Related Information •...
  • Page 143 These machines are approved for use in the country of purchase only. Local Brother companies or their dealers may only support machines purchased in their own countries. CHN-ENG Version 0...

This manual is also suitable for:

Hl-l1238wHl-l1808w

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