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Gentner GSC3000 Manual

Voice interface
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Voice Interface Manual Rev 1.1
D
Appendix D:
Voice Interface
Congratulations on purchasing the GSC3000 Voice Interface. With this
site control accessory, your GSC3000 site controller can be easily
accessed via dial-up telephone line, anywhere, anytime. You will be able
to control your site with DTMF tones from your touch-tone telephone.
TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760

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  • Page 1 Voice Interface Congratulations on purchasing the GSC3000 Voice Interface. With this site control accessory, your GSC3000 site controller can be easily accessed via dial-up telephone line, anywhere, anytime. You will be able to control your site with DTMF tones from your touch-tone telephone.
  • Page 2 Gentner Part No. 800-085-130 May 1999 (Rev. 1.1) © Copyright 1999 by Gentner Communications Corporation. All rights reserved. Gentner Communications Corporation reserves specification privileges. Information in this manual is subject to change without notice. This equipment complies with the requirements of the EU guidelines: 89/336/EEC “Electromagnetic Compatibility”...

  • Page 3: Table Of Contents

    able of Contents Introduction ......D3 Congratulations! ..........D3 Sales and Customer Service .
  • Page 4 TABLE OF CONTENTS Operation ......D29 Voice vs. Data Mode ........D30 Escape/Cancel Command .

  • Page 5: Introduction

    INTRODUCTION • CONGRATUL ATIONS Introduction Congratulations! This supplement to the GSC3000 Installation and Operations Manual explains how to install, set up, and operate the Voice Interface. It also supplies instructions on how to resolve technical problems. Please insert this supplement into your GSC3000 Installation and Operations Manual behind the tab labeled “App.

  • Page 6: Warranty Registration

    Please register your Voice Interface by completing the online registra- tion at www.gentner.com. When your product is properly registered, Gentner Communications will be able to serve you better should you require technical assistance or wish to receive upgrades, new product information, etc.

  • Page 7: Overview

    Overview About the Voice Interface The Voice Interface is designed for use with the GSC3000 site controller. It provides vocal interaction with the site as an observer (read only) or operator (perform metering, status, command/macro functions, and capture data) via telephone line.

  • Page 8: Back Panel Connectors

    4. G-Bus 1. This RJ45 connector allows for interconnection with the on-site GSC3000 I/O units via the G-Bus network—the G-Bus 2 of a preceding I/O unit to the Voice Interface G-Bus 1 connector; the Voice Interface’s G-Bus 2 connector to the following I/O unit’s G-Bus 1 connector—creating a daisy-chain style local network.
  • Page 9 OVERVIEW • ABOUT THE VOICE INTERFACE 5. G-Bus 2. This RJ45 connector allows for interconnection with the on-site GSC3000 I/O units via the G-Bus network—the G-Bus 1 of a preceding I/O unit to the Voice Interface G-Bus 2 connector; the Voice Interface’s G-Bus 1 connector to the following I/O unit’s G-Bus 2...
  • Page 10 TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760...

  • Page 11: Installation

    Network Requirements The G-Bus (RS485 LAN) gives you the ability to interconnect the Voice Interface with multiple GSC3000 I/O units. The sum total of all G-Bus cable running between locally connected I/O units and Voice Interfaces should be 1,000 feet or less.
  • Page 12 INSTALL ATION • BEFORE YOU INSTALL Virtual Site Monitoring For continuous site monitoring, dedicating a PC to the GSC3000 system is recommended. Adding additional COM ports to existing PCs may create problems difficult for users to resolve. If, however, you decide to add PC COM ports, Gentner Communications recommends Comtrol Rocket Port four and eight-port extension boards.

  • Page 13: Connecting To The I/O Unit

    INSTALL ATION • CONNECTING TO THE I/O UNIT Connecting to the I/O Unit The Voice Interface connects directly to your GSC3000 I/O unit, providing expanded accessibility to site equipment. Installation includes Your GSC3000 site con- installing a dial-up telephone line, a G-Bus network interconnection, and troller (both hardware and setting the Voice Interface’s network address.
  • Page 14 INSTALL ATION • CONNECTING TO THE I/O UNIT To Controlling Site via Four-Wire Modem STL/TSL, Microwave, etc. use COM 1 GSC3000 I/O Unit G-Bus To Controlling Site via Terminator Two-Wire Modem Two-Wire Dial-Up Telephone Line use COM 2 To Additional I/O Units or G-Bus Terminator...
  • Page 15 INSTALL ATION • CONNECTING TO THE I/O UNIT First GSC3000 I/O Unit (Address: 0) G-Bus Terminator Second GSC3000 I/O Unit (Address: 1) G-Bus Terminator Voice Interface As Last Unit (Address: 16) Voice Interface G-Bus Connection(s) Step 2 — G-Bus Connection If the Voice Interface and The G-Bus 1 and G-Bus 2 connectors on the Voice Interface’s back...
  • Page 16 TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760...

  • Page 17: Security

    You don’t want just anyone to be able to access your GSC3000. That’s why we’ve created the security feature. Security for the Voice Interface is similar to that of the GSC3000 I/O unit and is complimented by the Voice Interface’s two modes of operation: data and voice.
  • Page 18 SECURIT Y • CHANGING SECURIT Y PARAMETERS After connection has been made, the GSC3000 software will open a Site Access window, asking for a password. Enter the default password (GSC3000), or if you have already changed the password, enter your user-defined password.
  • Page 19 SECURIT Y • CHANGING SECURIT Y PARAMETERS Configuration window with Setup Management window The GSC3000 Configuration window will open a Setup Management window [A]. Click the Site button [1]. This will call up the User Access window. User Access window...

  • Page 20: User Information

    SECURIT Y • USER INFORMATION User Information In Voice Mode there are two levels of user access via the Voice In Data Mode, there are Interface: observer and operator. three levels of user access via the Voice Interface: system, observer, and operator. In Voice Mode, system configura- tion cannot be set up or changed.

  • Page 21: General Setup

    General Setup Voice Interface Dial-Up Settings Once security measures are in place, further setup from the GSC3000 Configuration screen should be performed on the Voice Interface From the GSC3000 Configuration Setup Management window [A], click the Site Dialing button [1].
  • Page 22 GENERAL SETUP • VOICE INTERFACE DIAL-UP SETTINGS The Site Dialing window (shown below) is where you input the numbers that the Voice Interface will call in the event of an alarm. Setup outbound numbers in order of priority in the Phone List [A]. Click on the Dial When pull-down menu [1] to select when you want the A comma (,) signifies a Voice Interface to call the particular entry in the phone list: Always Dial,...

  • Page 23: Unit Initialization

    The Voice Interface is sion level or if the Remote/Local LED is dark. To initialize the Voice shipped from the factory Interface, you must upload the GSC3000 Voice Interface firmware to with the firmware installed. the unit. To upload the firmware: A firmware upload will not work through the G-bus.
  • Page 24 4. Click on the appropriate GSC Site for a direct connection. 5. A “Burn Firmware” window will open and ask for your password. Enter the password (default is “GSC3000”). 6. When the “Unit Initialization” window opens, make sure the upload box is checked.

  • Page 25: Programming Speech

    PROGRAMMING SPEECH • VOICE PROPERTIES Programming Speech Voice Properties The Voice Interface uses a phoneme-based text-to-speech synthesizer. A 16-bit converter is used to transform ASCII text to a high-quality, male voice. TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760...

  • Page 26: Timing Properties

    PROGRAMMING SPEECH • TIMING PROPERTIES The Voice Interface’s voice properties [A] can be customized to meet practical and preferential needs. Personality The vocal personality [1] (pitch, tone and rate of speech) is controllable. Click the desired setting from five options: •...
  • Page 27 PROGRAMMING SPEECH • TIMING PROPERTIES Audio Input Timeout The audio-input timeout [6] can be set from 1–15 minutes (default is three minutes). This timeout pertains to any audio being sent along the Telco two-wire line, be it via the sound sensor or Audio In connector, to the person connected to the Voice Interface.

  • Page 28: Dial-In Properties

    Voice Interface’s ability to pronounce the entered word(s). If the Voice Interface has difficulty pronouncing certain words, it may be necessary to spell the word(s) phonetically. Gentner Communications recommends that the welcome always begin with the words: • W ..

  • Page 29: Speech

    I/O unit themselves (GSC3000 Manual Tab 4: Configuration). For example, when an I/O unit is selected, the Voice Interface will identify the I/O unit by converting the description (entered during I/O unit configuration) into audible speech.
  • Page 30 TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760...

  • Page 31: Operation

    OPERATION Operation DTMF tones operate the Voice Interface. Using any DTMF telephone, the Voice Interface can be called to request readings on status and metering channels, issue commands to any of the command channels, check to see if there are any pending alarms, and/or clear the alarms. TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760...

  • Page 32: Voice Vs. Data Mode

    OPERATION • VOICE VS. DATA MODE Voice vs. Data Mode The Voice Interface has two modes of operation: voice mode and data mode. To gain access to voice mode, dial the Voice Interface and enter If the Voice Interface is set the appropriate access code.

  • Page 33: Escape/Cancel Command

    OPERATION • ESCAPE/CANCEL COMMAND Escape/Cancel Command The Voice Interface can be programmed to pause for a specified length of time (See Command Delay, Page 24) before issuing commands. This gives you a chance to clear/escape entered DTMF codes before the Numbers and phrases sent to codes are acted on in the case of error.

  • Page 34: Query Current I/O Unit

    OPERATION • QUERY CURRENT I/O UNIT Query Current I/O Unit Occasionally, it may be necessary to query the I/O unit currently being accessed by the Voice Interface to determine its network address, the security level where the user is logged on, etc. To do so, enter: "...

  • Page 35: Status And Meter Channels

    GSC3000 Configuration application. If no text has been entered, the number to be accessed (e.g. 01 is Voice Interface will remain silent.

  • Page 36: Operator-Only Operations

    " “2 #” The Voice Interface will respond with the command description(s) for that I/O unit if a text description has been entered via the GSC3000 Configuration application. If no text has been entered, the Voice Interface will remain silent.
  • Page 37 " “5 #” The Voice Interface will respond with the current I/O unit’s macro titles and numbers if a text description has been entered via the GSC3000 Configuration application. If no text has been entered, the Voice Interface will remain silent.

  • Page 38: Remembering Voice Interface Codes

    OPERATIONS • REMEMBERING VOICE INTERFACE CODES Evoke Macro To evoke the macro, enter the following code: " “5 x x #” The Voice Interface will perform the functions detailed in the macro. Perform Data Capture Enter the following code to perform a data capture on the current I/O unit: "...
  • Page 39 OPERATION • MUTING OUTBOUND TELEPHONE NUMBERS To enable the outbound telephone number(s) again, enter: The disabled outbound telephone number will " “1 0 1 #” through " “1 0 5 #” remain disabled until reactivated via DTMF code. The Voice Interface will respond: •...
  • Page 40 OPERATION • MUTING OUTBOUND TELEPHONE NUMBERS To determine what alarms are present, enter the following code: " “0 0 0” The Voice Interface will respond: • C HECKING LARMS NIT X If no alarms are present, the Voice Interface will respond: •...

  • Page 41: Checking Current Date And Time

    OPERATION • CHECKING CURRENT DATE AND TIME Status-Channel Alarms Status-channel alarms are generated when the sample changes its state (e.g. a status channel sample goes low or high). For example, if an alarm is generated and cleared, a new alarm will not be generated until the status channel goes back to its nominal condition then changes state to the alarm condition.

  • Page 42: Sending Telco Audio To The Voice Interface

    OPERATION • SENDING TELCO AUDIO TO THE VOICE INTERFACE To deactivate the sound sensor at any time prior to the end of the user- defined duration, enter: " “0 5 0 *” The Voice Interface will respond: Sending Telco • I NTERNAL ICROPHONE Audio to the...

  • Page 43: Requery The Network

    OPERATION • REQUERY THE NET WORK To send the Voice Interface’s Audio Out to the telephone, enter: " “0 8 0 #” The Voice Interface will respond: • External Audio Output On Audio will continue to be routed along the Audio Out connector until the Audio Out routing is manually deactivated or until the inactivity timer times out (see Inactivity Timeout, page 24).

  • Page 44: Report Unit Number And Security Level

    OPERATION • REPORT UNIT NUMBER AND SECURIT Y LEVEL Report Unit Number and Security Level To report the unit number of the I/O unit currently being accessed and the security level at which the I/O unit is being accessed, enter: "...

  • Page 45: Glossary

    The FCC registration number and ringer equivalency numbers appear on a printed label attached to the Voice Interface chassis. G-bus. A high speed digital bus that allows GSC3000 units to exchange information. G-bus connections are made using a RJ45 jumper.
  • Page 46 GLOSSARY Inactivity Timeout. The Voice Interface must receive at least one valid DTMF command in a user-definable period (1–15 minutes), or it will automatically drop the line. Message-Only Function. The message-only function allows the Voice Interface to call a number and leave a message to return the call. Multiple-Response Reports.

  • Page 47: Appendices

    APPENDICES • APPENDIX A: SPECIFICATIONS Appendices Appendix A: Specifications Dimensions 19"/48.3cmW x 10"/25.4cmL x 1 3/4"/4.45cmH Weight 7 lbs./3.2kg (dry) 12 lbs./5.5kg (shipping) Connectors COM 1: DB9; RS232 serial communication at 19.2kbps G-Bus 1: RS485; 115.2kbps; 110 Ohm impedance, category-five twisted-pair cable; 1,000-foot limit for all units networked combined G-Bus 2: RS485;...
  • Page 48 APPENDICES • APPENDIX A: SPECIFICATIONS Power Requirements 100–240Vac, 50/60Hz, 15W; input selection automatic over entire input-voltage range Operating Temperature 0–46° C/32–115° F Storage Temperature 0–50° C/32–122° F Supplied Cables AC power cord G-Bus (RS485) jumper G-Bus terminator Specifications are subject to change without prior notice. TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760...

  • Page 49: Appendix B: Warranty

    Appendix B: Warranty Gentner Communications Corporation (Manufacturer) warrants that this product is free of defects in both materials and workmanship. Should any part of this equipment be defective, the Manufacturer agrees, at its option, to: A. Repair or replace any defective part free of charge (except transportation charges) for a period of one year from the date of the original purchase, provided the owner returns the equipment to the Manufacturer at the address set forth in this warranty.

  • Page 50: Appendix C: Compliance

    Changes or modifications not expressly approved by Gentner Communications Corporation could void the user’s authority to operate the equipment.

  • Page 51: Ic Compliance

    APPENDICES • APPENDIX C: COMPLIANCE the necessary modifications in order to maintain uninterrupted service. If you experience problems with this equipment, contact Gentner Communications Corporation, 1825 Research Way, Salt Lake City, Utah 84119, or by phone at (801) 975-7200 for repair and warranty information.

  • Page 52: Appendix D: Connector Pinouts

    Meter Channel Modification To take full advantage of the Voice Interface’s vocal capabilities, meter- ing channels can be modified through the GSC3000 Configuration application (Tab 4: Configuration, Pages 45–46). When describing the unit of measure, the GSC3000 Configuration application will only accept up to four characters.

  • Page 53: Appendix F: Dtmf Code Quick Reference

    APPENDICES • APPENDIX F: DTMF CODE QUICK REFERENCE Appendix F: DTMF Code Quick Reference Codes Voice Interface Modes and Codes DTMF Function Alarm Mode - Report all Alarms (Current I/O Unit) Step Forward One Alarm Step Back One Alarm Repeat Current Alarm Exit Alarm Mode (#0) same Mode Plus Access Level (Observer, Operator) Escape/Cancel...

  • Page 54: Appendix G: Bill Of Materials

    APPENDICES • APPENDIX G: BILL OF MATERIALS Appendix G: Bill of Materials The following bill of materials is accurate as of this printing. This infor- mation herein is subject to change without notice. If you are in need of a more current bill of materials, please contact technical support as noted on the bottom of the page.

  • Page 55: Appendix H: Schematics

    APPENDICES • APPENDIX H: SCHEMATICS Appendix H: Schematics TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760...
  • Page 56 APPENDICES • APPENDIX H: SCHEMATICS TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760...
  • Page 57 APPENDICES • APPENDIX H: SCHEMATICS TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760...
  • Page 58 APPENDICES • APPENDIX H: SCHEMATICS TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760...
  • Page 59 APPENDICES • APPENDIX H: SCHEMATICS TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760...
  • Page 60 APPENDICES • APPENDIX H: SCHEMATICS TECHNICAL SUPPORT: 1.800.283.5936 (USA) OR 1.801.974.3760...

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