EPIC SAFETY surf General Installation Manual

Lte alarm system communicator
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surf
LTE Alarm System Communicator
General Installation Guide
V1.7
Firmware V1.0

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Summary of Contents for EPIC SAFETY surf

  • Page 1 LTE Alarm System Communicator General Installation Guide V1.7 Firmware V1.0...
  • Page 2: Table Of Contents

    Setup & Installation Steps ........................6 Add User & Device on Aryo Cloud ....................6 Install & Program Alarm Panel ......................7 Connect Surf to Alarm Panel ......................7 Complete Aryo Cloud Configurations ....................7 Configure User’s Mobile App ......................7 Performance Guide ..........................
  • Page 3 High/Low Temperature ........................11 Troubleshooting ..........................12 Specifications ............................14 Warranty ............................. 14 Product Warranty ........................... 14 Warranty Updates ........................... 15 Warranty Disclaimer ........................15 Limitations of Liability ........................15 Repair Under Warranty ........................16...
  • Page 4: Overview

    PGM for remote control, enabling keyswitch arming and disarming the alarm systems. With Surf, users can remotely access their systems from anywhere via the Aryo cloud platform. This platform is accessible through web browsers and dedicated iOS and Android smartphone apps, providing users with convenient and reliable security system management on the go.
  • Page 5: Introduction

    • Upgrade and replace traditional landline systems. • New installations. b. Device & Cloud Features Surf: • Small, lightweight, and easy for connection to any security system inside or outside the alarm panel enclosure. • Wide-area coverage via cellular technology using LTE, NB-IoT.
  • Page 6: Pre-Installation Recommendations

    Dial capture allows Surf to detect and capture CID and SIA events sent by alarm panel and monitor any system that uses these two formats. Dial capture monitoring is available by connecting the TIP and RNG pins of Surf to any panel that can communicate in CID and SIA formats.
  • Page 7: Install & Program Alarm Panel

    Connect Surf to Alarm Panel Connect the power terminals from the alarm panel to those of Surf. Connect Tip and Ring of the alarm panel to TIP and RNG terminals on Surf for dial capture monitoring. Use PGM and zone wires for keyswitch arming.
  • Page 8: Temperature

    High – Device will trigger high temperature trouble event. c. Voltage For proper operation, both alarm panel and Surf should be powered by approved power source within the recommended range. Different voltage levels and corresponding interpretations for the alarm panel are listed below.
  • Page 9: Led Indications

    2- Could be also used for exiting the Signal Level Mode, before the duration specified in the next row ends. To select the best mounting location based on the signal level of Surf. Signal Level 5 sec 30 sec Slow blinking Mode...
  • Page 10: Connector Cable Color Code

    & Green medium cellular signal f. Connector Cable Color Code A connector cable plugs into the 6-pin connector on Surf. Consider the following table when connecting Surf to the alarm panel terminals: Surf Cable Color Description Black DC -...
  • Page 11: Other Hardware Connections

    If radio signal is poor, Surf will send a trouble event to Aryo cloud server and CMS. No Cellular Service iii. If Surf cannot connect to the cellular tower (RSSI is 0 or 99), Surf will send a trouble event to Aryo cloud server and CMS. SIM Card Error If there is an issue with SIM card detection by Surf, it will send a trouble event to Aryo cloud server and CMS.
  • Page 12: Troubleshooting

    2. Move the antenna or Network Signal Poor signal 2. Second LED blinks Surf to a place where the slowly, one at a time. signal well received. Check if the signal level is acceptable. If it is, check...
  • Page 13 3. Check if the antenna is properly connected. Ambient Check ambient temperature being temperature, identify the First blinks High/Low Temperature cause of the temperature quickly. operating range of abnormality, Surf eliminate the cause.
  • Page 14: Specifications

    8. Specifications Hardware Surf Dimensions 57.5mm*37.5mm*14.75mm Weight 19 g Operating temperature 32°F to 120°F (0°C to 48.9°C) Humidity Input voltage 9-14 VDC Operating voltage 6-20 VDC Standby current draw at 25 mA 13.5V Peak current draw at 13.5V 60 mA...
  • Page 15: Warranty Updates

    b. Warranty Updates Epic reserves the right to update or modify the terms and conditions of its warranty at any time, without prior notice. Any updates or modifications to the warranty will be communicated to the dealer through appropriate channels, such as official notifications or revised warranty documentation.
  • Page 16: Repair Under Warranty

    on contracts, tort (including negligence), or any other legal theory, even if Epic has been advised of the possibility of such damages. Epic shall not be liable for any loss and/or damage to the user’s premises and the contents thereof, any injury or death to any person, any failure of the system to function, any error in performance, any inaccuracies or issues in transmission, reception, or handling by the recipient of any alarm signal to react properly, for any reason whatsoever, and such circumstances shall not create any liability for Epic, whether in breach of contract, tort, or...
  • Page 17 reasonably determines that the item can function, the customer shall pay all the transportation charges. If Epic determines, at its sole discretion, that the allegedly defective item is not covered by the terms of the warranty provided hereunder or that a warranty claim is made after the warranty period, the cost of repair by Epic, including all shipping fees, shall be paid by the customer.

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