Acer Chromebook C723T Lifecycle Extension Manual
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Acer Chromebook C723T Lifecycle Extension Manual

Acer Chromebook C723T Lifecycle Extension Manual

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Acer Chromebook C723T/C723
Voltorb_86
Lifecycle Extension Guide

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Summary of Contents for Acer Chromebook C723T

  • Page 1 Acer Chromebook C723T/C723 Voltorb_86 Lifecycle Extension Guide...

  • Page 2: Table Of Contents

    SeIf-Repair ....................4 Machine Disassembly and Replacement ............... 5 Recommended Equipment ................5 Disassembly Process ..................7 Base Cover Removal ..................9 Removing the Battery .................. 11 Touchpad Module Removal ................13 Keyboard Removal ..................16 Speaker Module Removal ................20 USB Board Removal ..................
  • Page 3 Personal Data Removal ................107...

  • Page 4: Seif-Repair

    NOTE: Do not attempt to replace other components than those listed above NOTE: NOTE: For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product. NOTE: NOTE: Any damage to the product that occur during self-repair, or which has occurred as a result of...

  • Page 5: Machine Disassembly And Replacement

    Machine Disassembly and Replacement Introduction This chapter contains general information about the computer, a list of tools needed to do the required maintenance and step by step procedures on how to remove and install components from the computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.
  • Page 6 Figure 3-1. AC Adapter Outlet 4. Remove the microSD card from the microSD card slot (C) (Figure 3-2). Figure 3-2. MicroSD Card Removal NOTE: NOTE: Make sure the system is completely powered off.

  • Page 7: Disassembly Process

    Observe the order of the sequence to avoid damage to any of the hardware components. For example, when removing the mainboard, remove first the Base Cover, Battery, and Keyboard in that order. Table 3-1. Main Screw List Size Quantity Acer Part No. SCREW M2.0*L2.5*T0.5*D4.5_Black 86.KKAN8.001 SCREW M2.0*L3.5*T0.5*D5.0_Black 86.KKAN8.002 SCREW M2.5*L4*T0.8*D4.5_Black 86.KKAN8.003 SCREW M2.0*L3*T0.5*D5.0_Slivery...
  • Page 8 Main Unit Disassembly Flowchart Top Camera Module Table 3-2. Main Unit Screw List Step Size Quantity Acer Part No. Base Cover Removal M2.0*L6 86.KKAN8.006 Touchpad Module &WLAN M2.0*L3 3(Touch pad) 86.KKAN8.004 Module Removal 1(WLAN Module) 86.KKAN8.004 USB Board Removal M2.5*L4.0 3 (hinge) 86.KKAN8.005...

  • Page 9: Base Cover Removal

    Base Cover Removal Remove twelve (12) screws from the base cover (Figure 3-3). Figure 3-3. Base Cover Removal Carefully pry up the base cover starting from the upper side to release the latches. Then continue releasing the remaining latches on the left, right, and bottom sides (Figure 3-4). Figure 3-4.
  • Page 10 Figure 3-5. Base Cover Removal Size Torque Quantity Screw Type Red Call M2.0*L6.0 2.0±15%kgf-cm 12 (base cover)

  • Page 11: Removing The Battery

    Removing the Battery Prerequisite: Base Cover Removal 1. Find the battery pack (A) on the top assembly (Figure 3-6). 2. Detach the transparent mylar (B) securing the mainboard connector (Figure 3-6). Figure 3-6. Battery Pack Removal 3. Disconnect the battery cable from the mainboard connector (C) (Figure 3-7). 4.
  • Page 12 Figure 3-8. Battery Pack Removal Lift to release the battery pack from the guide pins (F) (Figure 3-9). Then remove the battery pack from the top assembly. Figure 3-9. Battery Pack Removal IMPORTANT: Follow local regulations for battery disposal. Size Torque Quantity Screw Type...

  • Page 13: Touchpad Module Removal

    Touchpad Module Removal Prerequisite: Battery Pack Removal Detach the adhesive tape (A) securing the touchpad FFC on the touchpad module. (Figure 3- 10). Figure 3-10. Touchpad Module Removal Disconnect the touchpad FFC (B) from the touchpad module and mainboard connectors. Then carefully detach the FFC from its underneath adhesive to remove it from the top assembly (Figure 3-11).
  • Page 14 mainboard and touchpad module connectors are locked. Detach the conductive tape (C) from the touchpad module (Figure 3-12). Figure 3-12. Touchpad Module Removal Remove three (3) screws securing the touchpad module (Figure 3-13). Figure 3-13. Touchpad Module Removal...
  • Page 15 Using the screwdriver, push the guide pins (D) firmly to release them from the top assembly (Figure 3-14). Slide the touchpad module slightly to disengage it from the bottom latches (E), and then remove the touchpad module (F) from the top assembly (Figure 3-14). Figure 3-14.

  • Page 16: Keyboard Removal

    Keyboard Removal Prerequisite: Disconnect the power source, and then enter the Shipping Mode by the following SOP if the Refresh and Power keys remain work. 1. Hold the Refresh and Power keys at the same time. 2. While holding these keys, remove the power cable from the device and then release the keys.
  • Page 17 Carefully lift the bottom part of the keyboard to release it from the top assembly (Figure 3- 15). The upper latches will automatically disengage as you release the keyboard. Figure 3-15. Keyboard Removal Detach the tape (B) securing the keyboard FPC (Figure 3-16). Figure 3-16.
  • Page 18 Disconnect the keyboard FPC from the mainboard connector (C) (Figure 3-17). Then remove the keyboard. Figure 3-17. Keyboard Removal...
  • Page 19 CAUTION: Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while the mainboard connector is locked. CAUTION: The keyboard Mylar can be reused (red box position), and a new keyboard needs to be pasted with Mylar,keyboard Mylar PN：47.KKAN8.005；To disassemble the keyboard, you must first disassemble the D-cover screws，And the system goes into Shipping Mode...

  • Page 20: Speaker Module Removal

    Speaker Module Removal Prerequisite: Battery Pack Removal Find the speaker module (A) on the top assembly (Figure 3-19). Disconnect the left speaker cable from the mainboard connector (B) (Figure 3-19). Disconnect the right speaker cable from the mainboard connector (C) (Figure 3-19). Figure 3-19.
  • Page 21 Lift the speakers to release them from the guide pins (D) (Figure 3-20). Then remove the speakers from the top assembly. Figure 3-20. Speaker Module Removal...

  • Page 22: Usb Board Removal

    USB Board Removal Prerequisite: Battery Pack Removal 1. Remove three (3) screws (A) securing the right LCD hinge (Figure 3-21). Figure 3-21. USB Board Removal 2. Lift the top assembly until it is fully open (Figure 3-22). Figure 3-22. USB Board Removal...
  • Page 23 3. Close the top assembly and lift the right LCD hinge until it is slightly extended (Figure 3- 23). Figure 3-23. USB Board Removal 4. Disconnect the USB board L CABLE (B) from the USB board and mainboard connectors (Figure 3-24). Then remove it from the top assembly. Figure 3-24.
  • Page 24 5. Disconnect the USB board H FFC (C) from the USB board and mainboard connectors (Figure 3-25). Then remove it from the top assembly. 6. Remove two (2) screws (C)/one (1) screws (E) securing the USB board and I/O bracket (Figure 3- 25).
  • Page 25 8. Release the USB board (G) from the I/O port slots and guide pins (H) on the top assembly (Figure 3-27). Then remove the USB board. Figure 3-27. USB Board Removal Size Torque Quantity Screw Type M2.5*L4.0 3.0±15%kgf-cm M2.0*L4.0 2.0+20%kgf-cm M2.0*L3.5 2.0+20%kgf-cm...

  • Page 26: Lcd Module Removal

    LCD Module Removal Prerequisite: Battery Pack Removal 9. Disconnect the WLAN antennas cables from the WLAN module connectors (A). Then unroute the WLAN antennas cables from the cable guides (Figure 3-28). Figure 3-28. LCD Module Removal...
  • Page 27 10. Disconnect the EDP cable from the mainboard connector (B). Then unroute the cable from the cable guides (Figure 3-29). Figure 3-29. LCD Module Removal 11. Remove six (6) screws securing the LCD hinges (Figure 3-30). Figure 3-30. LCD Module Removal...
  • Page 28 12. Lift to slightly open the top assembly (Figure 3-31). Figure 3-31. LCD Module Removal 13. By holding the I/O brackets, continue to fully open the top assembly (Figure 3-32). Figure 3-32. LCD Module Removal...
  • Page 29 14. Remove the LCD module (E) away from the top assembly (Figure 3-32). CAUTION: Make sure all cables and antennas are moved away from the device to avoid damage during removal. Figure 3-33. LCD Module Removal Size Torque Quantity Screw Type Red Call M2.5*L4.0 3.0±15%kgf-cm...

  • Page 30: Mainboard Removal

    Mainboard Removal Prerequisite: Keyboard Removal 1. Remove three (3) screws (A) securing the left LCD hinge (Figure 3-34). Figure 3-34. Mainboard Removal 2. Open the top assembly (Figure 3-35). Figure 3-35. Mainboard Removal...
  • Page 31 3. Lift the left LCD hinge until it is slightly extended (Figure 3-36). Figure 3-36. Mainboard Removal 4. Disconnect the WLAN antenna cables from the WLAN module connectors (B) (Figure 3- 37). 5. Disconnect the UB cable from the mainboard connector (D) (Figure 3-37). 6.
  • Page 32 CAUTION: Touchpad FFC (Flexible Flat Circuit) and USB board L FFC, can be damaged if removed while the mainboard connectors are locked. Figure 3-37. Mainboard Removal 9. Remove seven (5) screws (L) and three (3) screws(M)securing the mainboard and I/O bracket (Figure 3-38).
  • Page 33 10. Release the I/O bracket (N) from the I/O port slot and guide pins (O) on the top assembly (Figure 3-39). Then remove the I/O bracket. Figure 3-39. Mainboard Removal 11. Release the mainboard (P) from the I/O ports slots and guide pins (Q) on the top assembly (Figure 3-40).
  • Page 34 Figure 3-41. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 3-40. Remove the circuit board and follow local regulations for disposal. Size Torque Quantity Screw Type M2.5*L4.0 3.0±15%kgf-cm M2.0*L3.5 2.0+20%kgf-cm M2.0*L4.0 2.0+20%kgf-cm...

  • Page 35: Top Assembly Removal

    Top Assembly Removal Prerequisite: Touchpad Module Removal, Speaker Module Removal, USB Board Removal, LCD Module Removal, Mainboard Removal, and Top Camera Module Removal Figure 3-42. Top Assembly...

  • Page 36: Lcd Module Disassembly Process

    LCD Module Disassembly Process LCD Module Disassembly Flowchart Camera Table 3-3. LCD Module Screw List Step Size Quantity Acer Part No. LCD Hinges Removal M2.5*2.5 86.GWGN7.001...

  • Page 37: Lcd Panel Removal

    LCD Panel Removal Prerequisite: LCD Module Removal 1. Pry the LCD panel from the upper side to release the latches (Figure 3-43). Figure 3-43. LCD Panel Removal 2. Continue prying the latches on the right side of the LCD panel as shown in Figure 3-44.
  • Page 38 3. Pry the latches on the left side of the LCD panel as shown in Figure 3-45. Figure 3-45. LCD Panel Removal 4. Continue prying the remaining latches on the bottom side of the LCD panel as shown in Figure 3-46.
  • Page 39 5. Release the EDP cable (A) from the left hinge cap (Figure 3-47). Then remove the LCD panel (B). Figure 3-47. LCD Panel Removal...

  • Page 40: Lcd Hinges Removal

    LCD Hinges Removal Prerequisite: LCD Panel Removal Release the WLAN antennas cables from the right hinge cap as shown in Figure 3-48. Figure 3-48. LCD Hinges Removal Remove eight (8) screws securing the LCD hinges to the LCD cover (Figure 3-49). Figure 3-49.
  • Page 41 Remove six (6) screws securing the LCD hinge to the LCD panel (Figure 3-50). Figure 3-50. LCD Hinges Removal Detach the mylar tape (F) securing the EDP cable to the LCD panel (Figure 3-51). Figure 3-51. LCD Hinges Removal Lift the latch (G) securing the EDP cable (Figure 3-52).
  • Page 42 Figure 3-52. eDP Cable Removal Disconnect the eDP cable from the LCD panel connector (H) (Figure 3-53). Then remove the LCD panel. Figure 3-53. EDP Cable Removal Release the LCD hinges (A) from the guide pins (B) on the LCD cover (Figure 3-54). Then remove the LCD hinges.
  • Page 43 Figure 3-54. LCD Hinges Removal Size Torque Quantity Screw Type Red Call M2.5*L3.5 3.0±15%kgf-cm Green M2.0*L2.5 2.0±15%kgf-cm Call out...

  • Page 44: Camera Module Removal

    Camera Module Removal Prerequisite: LCD Panel Removal NOTE: NOTE: Please take note that the EDP cable includes the LCD panel cable, camera cable, and G-sensor cable. 1. Find the camera module (A) on the LCD bezel (Figure 3-55). Figure 3-55. Camera Module Removal...
  • Page 45 2. Disconnect the eDP cable from the camera module connector (C) (Figure 3-56). Figure 3-56. Camera Module Removal 3. Lift the camera module to release it from the guide pins (B) (Figure 3-57). Then remove the camera module from the LCD bezel. Figure 3-57.
  • Page 46 4. Carefully detach the microphone rubbers (D) from the camera module (Figure 3-58). Figure 3-58. Camera Module Removal...

  • Page 47: Edp Cable Removal

    EDP Cable Removal Prerequisite: LCD Panel Removal NOTE: Please take note that the EDP cable includes the LCD panel cable, camera cable, and G-sensor cable 1. Lift the camera module (A) to release it from the guide pins (B) (Figure 3-59). Then remove the camera module from the LCD bezel.
  • Page 48 Disconnect the EDP cable from the camera module connector (C) (Figure 3-60). Figure 3-60. eDP Cable Removal Lift the EDP cables from the cable guides on the LCD cover as shown in Figure 3-61. Figure 3-61. EDP Cable Remov...

  • Page 49: Wlan Antenna Removal

    WLAN Antenna Removal Prerequisite: LCD Hinges Removal Unroute the WLAN antennas cables from the cable guides on the LCD cover as shown in Figure 3-62. Figure 3-62. WLAN Antenna Removal...
  • Page 50 Gently peel off the MAIN antenna and its grounding foil (Figure 3-63). Then remove the MAIN antenna from the LCD cover. CAUTION: Use care not to damage the antenna PCB circuit area when the grounding foil is removed. Figure 3-63. WLAN Antenna Removal Gently peel off the AUX antenna and its grounding foil (Figure 3-64).

  • Page 51: Lcd Module Reassembly Process

    LCD Module Reassembly Process Replacing the WLAN Antenna 1. Place the AUX antenna to the left side of the LCD cover. Make sure the antenna PCB circuit area is properly seated and placed onto its compartment highlighted by a green rectangle as shown in Figure 3-65.
  • Page 52 3. Place the MAIN antenna to the right side of the LCD cover. Make sure the antenna PCB circuit area is properly seated and placed onto its compartment highlighted by a green rectangle as shown in Figure 3-66. 4. Adhere the grounding foil of the MAIN antenna as marked in yellow (Figure 3-66). Figure 3-66.

  • Page 53: Replacing The Camera Module

    Replacing the Camera Module NOTE: NOTE: The eDP cable includes the LCD panel cable, camera cable, and G-sensor cable. Install the microphone rubbers (A) onto their respective slots on the camera module (Figure 3-68). Figure 3-68. Replacing the Camera Module By aligning with the guide pins (C), install the camera module (B) onto its compartment on the LCD bezel (Figure 3-69).
  • Page 54 Connect the eDP cable to the camera module connector (D) (Figure 3-70). Figure 3-70. Replacing the Camera Module...

  • Page 55: Replacing The Edp Cable

    Replacing the EDP Cable NOTE: NOTE: The EDP cable includes the LCD panel cable, camera cable, and G-sensor cable. CAM Module Connect the EDP cable to the connector (A) (Figure 3-71). Figure 3-71. Replacing the eDP Cable Continue to route another portion of the eDP cable through the cable guides as shown in Figure 3-72.

  • Page 56: Replacing The Lcd Hinges

    Replacing the LCD Hinges 1. Place the LCD hinges (A) on the LCD cover (Figure 3-73). IMPORTANT: When installing the LCD hinges, make sure they are properly aligned with the guide pins (B) and placed onto their designated locations as shown in Figure 3-73.
  • Page 57 Figure 3-75. Replacing the LCD Hinges Size Torque Quantity Screw Type Red Call M2.5*L3.0 3.0±15%kgf-cm Green M2.5*L2.0 2.0±15%kgf-cm Call out...

  • Page 58: Replacing The Lcd Panel

    Replacing the LCD Panel Connect the EDP cable to the LCD panel connector (A) (Figure 3-76). Figure 3-76. Replacing the LCD Panel Push the latch (B) down to secure the EDP cable in place (Figure 3-77). Figure 3-77. Replacing the LCD Panel...
  • Page 59 Adhere the mylar tape (C) to secure the eDP cable to the LCD panel (Figure 3-78). Figure 3-78. Replacing the LCD Panel Insert the EDP cable (C) into the left hinge cap as shown in Figure 3-79. Then align and place the LCD panel (D) on the LCD cover.
  • Page 60 Install four (4) screws to secure the LCD hinges in place (Figure 3-80). Figure 3-80. Replacing the LCD Panel Start pressing along the bottom side (C) of the LCD panel to secure the latches to the LCD cover (Figure 3-81). Continue pressing upward along the left and right sides (D) of the LCD panel to engage the latches (Figure 3-81).
  • Page 61 Use care not to damage all cables during LCD panel installation.

  • Page 62: Main Unit Reassembly Process

    Main Unit Reassembly Process Replacing the Top Assembly Figure 3-82. Top Assembly...

  • Page 63: Replacing The Main Board

    Replacing the Main board 1. Attach the thermal pad (A) on the top assembly (Figure 3-83). Figure 3-83. Replacing the Mainboard 2. Connect the USB board B FFC to the mainboard connector (C) (Figure 3-84). Figure 3-84. Replacing the Mainboard 3.
  • Page 64 Figure 3-85. Replacing the Mainboard CAUTION: Make sure all cables, FFCs, and FPC are moved away from the mainboard during installation. 5. By aligning with the I/O port slot, slide and install the I/O bracket (F) onto the mainboard. Ensure that the bracket is fully seated and secured to the guide pins (G) (Figure 3-86). Figure 3-86.
  • Page 65 Figure 3-87. Replacing the Mainboard NOTE: NOTE: Make sure that the USB board H FFC is firmly secured to the mainboard connector. 8. Connect the UB cable to the mainboard connector (K) (Figure 3-88). 9. Connect the EDP cable to the mainboard connector (L) (Figure 3-88). 10.
  • Page 66 13. Close the left LCD hinge until it is fully seated in place (Figure 3-89). Figure 3-89. Replacing the Mainboard 18. Install three (3) screws (O) to secure the left LCD hinge in place (Figure 3-90). Figure 3-90. Replacing the Mainboard...
  • Page 67 Size Torque Quantity Screw Type M2.0*L3.5 2.0+20%kgf-cm M2.0*L4.0 2.0+20%kgf-cm M2.5*L5.0 3.0±15%kgf-cm...

  • Page 68: Replacing The Lcd Module

    Replacing the LCD Module By holding the top assembly upright and the keyboard is facing you, align the top assembly with the LCD hinges slots on the LCD module (A) as shown in Figure 3-91. Figure 3-91. Replacing the LCD Module By holding the I/O brackets, close the top assembly (Figure 3-92).
  • Page 69 3. Install six (6) screws to secure the LCD hinges in place (Figure 3-93). Figure 3-93. Replacing the LCD Module Route and secure the eDP cable along the cable guides on the top assembly. Then connect the eDP cable to the mainboard connector (B) (Figure 3-94). Figure 3-94.
  • Page 70 Route and secure the WLAN antenna cables along the cable guides on the top assembly (Figure 3-95). Connect the WLAN antennas cables to the WLAN module connectors (E) (Figure 3-95). Figure 3-95. Replacing the LCD Module Size Torque Quantity Screw Type Red Call M2.5*L4.0 3.0±15%kgf-cm...

  • Page 71: Replacing The Usb Board

    Replacing the USB Board 1. Align and slide the I/O ports on the USB board (A) into their slots on the top assembly (Figure 3- 96). 2. Place the USB board onto its compartment until it is fully seated and secured to the guide pins (B) (Figure 3-96).
  • Page 72 4. Install two (2) screws (E) and one screw (G) to secure the USB board and I/O bracket in place (Figure 3-98). 5. Connect the USB board H FFC (F) to the mainboard and USB board connectors (Figure 3- 98). Figure 3-98.
  • Page 73 NOTE: NOTE: Make sure that the USB board L FFC is firmly secured to the mainboard and USB board connectors. 7. Close the right LCD hinge until it is fully seated in place (Figure 3-100). Figure 3-100. Replacing the USB Board 8.
  • Page 74 Size Torque Quantity Screw Type M2.0*L3.5 2.0+20%kgf-cm M2.5*L4.0 3.0±15%kgf-cm...

  • Page 75: Replacing The Speaker Module

    Replacing the Speaker Module 1. Place the speakers (A) to their respective compartments on the top assembly (Figure 3-102). Figure 3-101. Replacing the Speaker Module IMPORTANT: When installing the speakers, make sure there are properly aligned with the guide pins (B) and placed onto their designated locations as shown in Figure 3-102.
  • Page 76 2. Connect the speaker R cable to the USB board connector (C) (Figure 3-103). 3. Connect the speaker L cable to the mainboard connector (D) (Figure 3-103). Figure 3-103. Replacing the Speaker Module...

  • Page 77: Replacing The Keyboard

    Replacing the Keyboard Connect the keyboard FPC to the mainboard connector (A) (Figure 3-104). Figure 3-104. Replacing the Keyboard NOTE: NOTE: Make sure that the keyboard FPC is firmly secured to the mainboard connector. Detach the tape (B) to secure the keyboard FPC connection (Figure 3-105). Figure 3-105.
  • Page 78 Insert the bottom side latches of the keyboard (C) into the slots on the top assembly (Figure 3- 106). Figure 3-106. Replacing the Keyboard Press all edges of the keyboard firmly to secure the latches. Make sure they are fully engaged (Figure 3-107).

  • Page 79: Replacing The Touchpad Module

    Replacing the Touchpad Module 1. Slide the touchpad module (A) into the bottom latches (B) until those are fully engaged (Figure 3-108). 2. Ensure that the touchpad module is properly aligned with the guide pins (C), push the touchpad module firmly onto its slot until it is fully seated in place (Figure 3-108). Figure 3-108.
  • Page 80 4. Attach the conductive tape (D) onto the touchpad module. Make sure the conductive tape is properly aligned and placed onto its slot highlighted by the yellow and green lines as shown in Figure 3-110. Figure 3-110. Replacing the Touchpad Module 5.
  • Page 81 6. Attach the adhesive tape (F) to secure the touchpad FFC connection (Figure 3-112). Figure 3-112. Replacing the Touchpad Module Size Torque Quantity Screw Type Red Call M2.0*L3.0 2.0+20%kgf-cm...

  • Page 82: Replacing The Battery Pack

    Replacing the Battery Pack 1. By aligning with the guide pins (A), place the battery pack (B) to its compartment on the system (Figure 3-113). Figure 3-113. Replacing the Battery Pack 2. Install two (2) screws to secure the Battery in place (Figure 3-114).
  • Page 83 Figure 3-115. Replacing the Battery Pack 4. Attach the acetate tape (D) to secure the battery cable to the mainboard connector (Figure 3- 116). 5. Attach the transparent mylar (E) to secure the battery cable in place (Figure 3-116). Figure 3-116. Replacing the Battery Pack 6.
  • Page 84 Figure 3-117. Replacing the Battery Pack...

  • Page 85: Replacing The Base Cover

    Replacing the Base Cover 1. Carefully place the base cover onto the top assembly. Make sure that the edges of the base cover are aligned properly to those of the top assembly (Figure 3-118). Figure 3-118. Replacing the Base Cover 2.
  • Page 86 3. Install twelve (12) screws to secure the base cover in place. (Figure 3-120). Figure 3-120. Replacing the Base Cover Size Torque Quantity Screw Type Red Call M2.0*L6.0 2.0+20%kgf-cm 12 (keyboard)

  • Page 87: Electronic Boards Diagrams

    Electronic boards diagrams...

  • Page 88: Troubleshooting

    Troubleshooting Introduction This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.. Introduction tips This computer incorporates an advanced design that delivers on-screen error message reports to help you solve problems.

  • Page 89: Error Messages

    Error messages If you receive an error message, note the message and take the corrective action. The following table lists the error messages in the alphabetical order together with the recommended course of action. Table 1-1. Error Messages Error Messages Error Messages Corrective Action Disk boot failure...

  • Page 90: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 91: Exploded Diagrams

    Exploded Diagrams Figure 6-1. System Exploded Diagram...
  • Page 92 Description Acer Part No. UPPER CASE WIFI N-STYLUS SKU 63.KKAN8.001 Keyboard SUNREX AD01G_C21B AD01G Internal 11 Standard 74KS NK.I111S.0JJ Black Arabic Chrome OS for Full Size EDU anchored frameV0 lock NK.I111S.0JK NK.I111S.0JL NK.I111S.0JM NK.I111S.0JN NK.I111S.0JP NK.I111S.0JQ NK.I111S.0JR NK.I111S.0JS NK.I111S.0JT NK.I111S.0JU NK.I111S.0J5...
  • Page 93 10 USB BOARD FFC 50.KKAN8.001 11 SPEAKER-L 23.KKAN8.001 12 TOUCHPAD MODULE 56.KKAN8.001 56.KKAN8.002 13 SPEAKER-R 23.KKAN8.002 14 Battery KT.0030G.020 KT.0030B.004 15 LOWER CASE 64.KKAN8.001 Figure 6-2. LCD Assembly Exploded Diagram...
  • Page 94 Table 6-2. LCD Assembly Exploded Diagram Description Acer Part No. LCD COVER 61.KKAN8.001 ANTENNA MAIN+AUX 50.KKAN8.004 EDP CABLE 50.KK5N8.001 50.KKAN8.005 CAMERA KS.0HD06.038 KS.0HD0Q.026 RUBBER CAMERA 47.KKAN8.001 HINGE L 33.KKAN8.003 HINGE R 33.KKAN8.004 LCD PANEL KL.11605.067 KL.1160D.032 KL.11605.046 KL.1160D.028 62.KKAN8.001 B COVER...

  • Page 95: Fru List

    FRU list Table 6-3. FRU List Category Description Acer Part No. ADAPTER Adapter Chicony Power 45W KP.0450H.012 5V/3A_9V/3A_12V/3A_15V/3A_20V/2.25A Type C A045RP05P LF Black Meet DOE6, CoC Tier2, IEC 62368 Adapter DELTA ADP-45HG BA 45W Type C Brick KP.04501.023 5V/3A_9V/3A_12V/3A_15V/3A_20V_2.25A Black Adapter LITE-ON PA-1450-50AD 45W Type C KP.04503.014...
  • Page 96 Category Description Acer Part No. CABLE FFC CABLE I/O BOARD 45PIN 50.KKAN8.001 FFC CABLE TOUCHPAD 8PIN 50.KKAN8.002 CABLE I/O BOARD 8PIN 50.KKAN8.003 ANTENNA MAIN/AUX 50.KKAN8.004 CABLE LCD TOUCH 50.KK5N8.001 CABLE LCD NON-TOUCH 50.KKAN8.005...
  • Page 97 Category Description Acer Part No. CAMERA Camera CHICONY HD Camera CNFLH35-2 KS.0HD06.038 GC1009 RTS5855 1L3B059F2 (BG) KMM4030102664DN9 TNR Chrome V1.0 (ROI) Camera Tech-Front HD Camera YHV-3 HM1091C KS.0HD0Q.026 SPCA2112N DS-31041M(BG) KMM4030102664DN9 TNR , Chrome V1.0 (ROI) KEYBOARD Keyboard SUNREX AD01G_C20B AD1G Internal 11 Standard 75KS Black Hungarian NK.I111S.0JJ...
  • Page 98 Category Description Acer Part No. Keyboard SUNREX AD01G_C20B AD1G Internal 11 Standard 75KS Black Portuguese NK.I111S.0JN Chrome OS for Full Size EDU anchored w/ frame Keyboard SUNREX AD01G_C20B AD1G Internal 11 Standard 75KS Black SLO/CRO NK.I111S.0JP Chrome OS for Full Size EDU anchored w/ frame...
  • Page 99 Category Description Acer Part No. Keyboard SUNREX AD01G_C20B AD1G Internal 11 Standard 74KS Black Korean Chrome NK.I111S.0J0 OS for Full Size EDU anchored w/ frame V0 Keyboard SUNREX AD01G_C20B AD1G Internal 11 Standard 74KS Black Russian NK.I111S.0J1 Chrome OS for Full Size EDU anchored w/ frame...
  • Page 100 Category Description Acer Part No. Keyboard SUNREX AD01G_C20B AD1G Internal 11 Standard 75KS Black Brazilian NK.I111S.0JC Portuguese Chrome OS for Full Size EDU anchored w/ frame V0 Keyboard SUNREX AD01G_C20B AD1G Internal 11 Standard 75KS Black CZ/SK Chrome NK.I111S.0JD OS for Full Size EDU anchored w/ frame V0...
  • Page 101 Category Description Acer Part No. LED LCD Panel AUO 11.6" WXGA IPS None Glare B116XAN06.1 H/W 0A 250nit NTSC 50% KL.11605.046 60Hz 25ms 800:1 (ultra-slim) (eDP) LED LCD Panel CMI 11.6" WXGA IPS None Glare N116BCA-EA1 C2 C2 250nit NTSC 50% KL.1160D.028...
  • Page 102 MAINBOARD Mainboard C723T MT8186T 4GB eMMC32GB NB.KK711.002 Mainboard C723 MT8186T 4GB eMMC32GB NB.KKB11.002 Mainboard C723T MT8186T 4GB eMMC64GB NB.KK711.004 Mainboard C723 MT8186T 4GB eMMC64GB NB.KKB11.004 Mainboard C723T MT8186T 8GB eMMC32GB NB.KK711.003 Mainboard C723 MT8186T 8GB eMMC32GB NB.KKB11.005 Mainboard C723T MT8186T 8GB eMMC64GB NB.KK711.001 Mainboard C723 MT8186T 8GB eMMC64GB NB.KKB11.003...
  • Page 103 Category Description Acer Part No. POWER CORD POWER CORD 1M BLACK 250 V_Argentina 27.K0JN8.009 POWER CORD 1M BLACK 250 V_Australian 27.K0JN8.005 POWER CORD 1M BLACK 250 V_Brazil 27.K0JN8.010 POWER CORD 1M BLACK 250 V_Korea 27.K0JN8.012 POWER CORD 1M BLACK 250 V_ISRAEL 27.K0JN8.004...
  • Page 104 Category Description Acer Part No. TOUCHPAD TOUCHPAD MODULE GREEN ELANTECH 56.KKAN8.001 NC.24611.04K TOUCHPAD MODULE GREEN SYNAPTICS 56.KKAN8.002 NC.24611.08W MISCELLANEOUS CONDUCTIVE TOUCHPAD 47.KKAN8.002 RUBBER MIC 47.KKAN8.001 TAPE CABLE 47.KKAN8.003 TAPE BATTERY CABLE 47.KKAN8.004 MYLAR KB 47.KKAN8.005 RUBBER TOP OF D COVER 240 MM_8.4 47.KKAN8.007...
  • Page 105 Screw List Table 6-4. Screw List Category Description Acer Part No. SCREW_M2.0MM*L4MM_D4.0MM_T0.7MM_SILVER 86.KKAN8.005 SCREW_M2.0MM_L6.0MM_D4.5MM_T0.8MM_BLAC 86.KKAN8.006 SCREW_M2.0MM*L3.0MM_D5.0MM_T0.5MM_SILVE 86.KKAN8.004 SCREW_M2.5MM*L4MM_D4.5MM_T0.8MM_BLACK 86.KKAN8.003 SCREW_M2.0MM*L3.5MM_D5.0MM_T0.5MM_BLAC 86.KKAN8.002 SCREW_M2.0MM*L2.5MM_D4.5MM_T0.5MM_BLAC 86.KKAN8.001...

  • Page 106: Software Update

    Upgrading the system BIOS incorrectly, or intermittence of the system BIOS update process could harm the product. NOTE System BIOS upgrades or downgrades, if not performed by an Acer Service Center or authorized Service Partner, are at own risk. To update Drivers Run Windows Update in order to get the latest drivers from Acer ⚫...

  • Page 107: Software Recovery

    NOTE In the event of not being able to create a Factory Default recovery media, it is possible to obtain a copy of the recovery media through Acer Customer Service (http://www.acer.com/support) This is not a free of charge service.

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