Xblue Networks X16plus Administration Manual
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Xblue Networks X16plus Administration Manual

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Administration Manual
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Summary of Contents for Xblue Networks X16plus

  • Page 1 & X16plus-HYBRID Administration Manual Page 1 of 68...
  • Page 2 This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface.
  • Page 3 Oct. 25, 2021 1.0.1 1. Remove ATA Nov. 8, 2021 2. Add Auto Attendant function at 3.1 3. Change to be X16plus 1.0.2 1. Add EKT/PSTN & IP Phone/Trunk Diagnostic Dec. 2, 2021 2. Add Mail Server Configuration 3. Add Voice Mail 4.
  • Page 4 4. XD10 12/24 - hour mode F#5 5. Change MAX Record Duration Time to 10 minutes 6. Add dial by name in auto attendant 1.2.1 1. Add SSL and test key in 5.6.2 mail server Jan. 12, 2023 2. Unlock IP phone password 1.2.2 1.

  • Page 5: Table Of Contents

    X16plus Administration Manual Table Of Contents Introduction ..............................7 Interfaces ............................7 Terminals ............................7 Getting to Know the X16plus ......................... 8 X16plus System Features ..........................9 Auto Attendant ..........................9 Auto Provision ..........................17 Area Code ............................. 19 Basic Call ............................. 20 Blocked Call List ..........................
  • Page 6 X16plus Administration Manual 5.4.7. IP Phone Setting ........................60 5.4.8. EKT Setting ......................... 61 5.4.9. Analog Lines & VOIP Trunks ..................... 62 5.4.10. Ring Group Setting ......................63 The Update Software ........................64 Wall Mount Installation ..........................66 Customer Information Statement ........................ 67...

  • Page 7: Introduction

    VoIP, including lower cost long distance service, and one network for both voice and data. The X16plus is so easy to configure that a fully working system can be set up in minutes. Plug and Play feature allows IP phone to be automatically detected and registered when they are connected.

  • Page 8: Getting To Know The X16Plus

    X16plus Administration Manual Getting to Know the X16plus Panel of X16plus The panel contains the ports for the X16plus's data and power connections. Label Function RJ-45 connector: Connects to a Cable, FTTH, or DLS devices. RJ-45 connector: Connects to data switch for more IP devices.

  • Page 9: X16Plus System Features

     Play the welcome greeting messages depending on the system service mode: Day, Night and time. Set the system service mode in web 5.8.3.  X16plus provides 6 Auto Attendant members (890~895) to pick up incoming call at the same time. Press "419" to enter Auto Attendant.
  • Page 10 X16plus Administration Manual Record Auto Attendant by XD10 phone • Digital extension presses "Feature # 0" LCD show: C h e c k P a s s w o r d P S W D b k s p s h o w c h g Input "9999", press "F2"...
  • Page 11 X16plus Administration Manual Press "F3" next to record waiting message. 2 . 1 . 6 W a i t i n g m e s s a g e 6 . W A I T I N G M S G...
  • Page 12 X16plus Administration Manual Record Auto Attendant by IP phone • User can record auto attendant by IP phone, XD10 phone and incoming trunk to VAA.  IP phone or XD10 EKT presses "419" to enter Auto Attendant.  When auto attendant is playing greeting, press record code "**" to input operator password (default: "9999")
  • Page 13 X16plus Administration Manual Auto Attendant default voice • Name ID Default Voice Day Greeting (10001) Hello, your call has been answered by the Voice Processing System. This system can quickly get your call to the extension that you wish. You may dial that extension now, or press 0 (zero) for the attendant.
  • Page 14 X16plus Administration Manual VAA Voice file • X16plus supports upload, download, play and reset VAA voice file in web 6.3.3. Web 6.3.3 VAA Voice File Name Description Tips: Voice File format Upload audio file needs to be modified to u-law WAV (8Khz, Mono,8-bit).
  • Page 15 X16plus Administration Manual Other Auto Attendant settings • Web 5.3.1 Call Handing Name Description Day/ Noon/ Night Mode Normal operator: If incoming user do not dial any digits or receive error numbers, trunk call will transfer to operator. Normal Disconnect: If incoming user do not dial any digits, trunk call will be released.
  • Page 16 X16plus Administration Manual Dial by name •  Firstly, set name in EKT and IP phone web. Web 5.8.1 XD Phones Web 4.1.1 IP phone  Secondly, record name in voice mail. Press "voicemail key"  Press "password"  Press "5" to record name. ...

  • Page 17: Auto Provision

    •  Detected IP phone means X16plus system received the broadcast packet from the IP Phone and then X16plus will wait this IP phone to get the config file to register.  Click the IP address will link to the web of IP phone.
  • Page 18 •  Distribute IP phone automatic. When the X16plus system is running, connect the IP8g / IP9g into the LAN port or WAN side under the same router and restart the IP phone. The IP phone will occupy an idle number which is not used in web 4.1.1 and register to the SIP server automatic.

  • Page 19: Area Code

    X16plus Administration Manual Area Code X16plus provides 1 home area code and 5 local area codes which are programmable in web 5.7.2 Web 5.7.2 Area Code Home and Local Area Codes • Name Description Home Area Code Program Home Area Code (1~3 digits)

  • Page 20: Basic Call

    X16plus Administration Manual Caller Number Length User doesn’t set User has set Home/Local Area Code Home/Local Area Code Length is 1 ~ 6, 8, and 9 No Change No Change No Change No Change Number is DDN Length is 7...

  • Page 21: Blocked Call List

    X16plus Administration Manual Blocked Call List X16plus provides 100 blocked call numbers which can be set in web 5.3.3. Web 5.3.3 Blocked Call List Name Description Item in blocked call list. The max blocked call items are 100. Blocked Number Blocked number which incoming CID will be blocked.

  • Page 22: Call Abandon

    X16plus Administration Manual Call Abandon For each PSTN call, X16plus provides the facility to monitor the call status. If the remote party hangs up, the ongoing call will be terminated. The PSTN line monitor is accomplished through monitoring the Talk Abandon Time, polarity reversal or busy tone.

  • Page 23: Caller Id Detection

    “To” entry. Caller ID Detection X16plus provides the ability to detect the calling party identification provided by CO via PSTN lines or by Uplink Server via IP trunks. This data when received by the telephone carrier will be displayed on all ringing phones.

  • Page 24: Dial Out Number Plan

    X16plus Administration Manual 3.13 Dial Out Number Plan X16plus allows user to change dial out digits by setting dial out table. Web 5.5.2 Dial out number plan table Name Description Enable Enable or disable this item in dial out table.

  • Page 25: Default Set

    3.14 Default Set Clear all settings and return the X16plus config to the factory condition. When rebooting the X16plus to the default, Wan IP and Lan IP will not change for the user to enter the web.  Web 6.7 Reset set factory default.

  • Page 26: Ekt/Pstn & Ipphone/Trunk Diagnostic

    X16plus Administration Manual Name Description EKT Position Enter EKT Position for emergency call Note： ： ： ： •  If PSTN line or IP trunk are all busy, system will release one line to dial out emergency number.  If EKT dial out emergency number and Notification set to "Y", system will show EKT position on the operator EKT and send this position in IP trunk Display name.

  • Page 27: Ip Trunk

    X16plus Administration Manual 3.17 IP Trunk X16plus can register 6~8 IP trunk lines at 4 SIP Servers. The extensions may make a call to the users of the SIP Servers, or any user in the world through the SIP Servers.
  • Page 28 X16plus Administration Manual Name Description Outbound Proxy Outbound Proxy Port. Port Register Interval The timing value of register cycle. NAT Refresh Used for some complicated ITSP network topology. Interval NAT Refresh Message type SIP PING/OPTIONS/NOTIFY/UDP. Message Bind Mode Server CPE send NAT Refresh message to ITSP Server periodically to Status Check sync session status of each other.
  • Page 29 X16plus Administration Manual SIP Trunk setting • Web 4.2.5 SIP Trunk Account Name Description Source NO. Copy source trunk. Dest Range Copy range (From trunk to trunk) Copy Copy Enable, Name ,UN and PSWD except TN. Line IP trunk line number.

  • Page 30: Mail Server

    X16plus Administration Manual 3.18 Mail Server X16plus mail server is used to send Email for Emergency call and Voice mail feature. It support Gmail、iCloud and Microsoft mail server. Web 5.6.2 Mail Server Name Description Server Type Include common E-mail server. Help user to set the SMTP server address and port.

  • Page 31: Transfer Calls To A Voicemail

    X16plus Administration Manual 3.19 Transfer calls to a voicemail If you want to transfer a line or internal call to the voice mail of extension 101, firstly press XFR key, then dial *101, finally press XFR key again. If you want to leave message to the voice mail of extension 101 through an incoming VAA line call.

  • Page 32: Virtual Mailbox

    X16plus Administration Manual 3.21 Virtual Mailbox Virtual Mailbox Number Plan • There are 16 virtual mailboxes in X16plus system, the default number is 600~615. It can be changed in web 5.8.2 Number plan. Enable Virtual Mailbox • Web 5.1.7 Voice mail...
  • Page 33 X16plus Administration Manual Set Virtual mailbox •  Set extension call forward to virtual mailbox in web 5.1.2.  Set trunk answer position to virtual mailbox in web 5.2.1.  Set UCD FailOver Destination to virtual mailbox in web 5.6.1.

  • Page 34: Voice Mail

    X16plus Administration Manual 3.22 Voice Mail Enable extension voice mail • Web 5.1.7 Voice mail Name Description Enable Extension Enable/Disable mail box. Default is Enable. Password Extension mail box password, default is extension number. Max length is 6. Email address Send a notification via email when a new message is left.
  • Page 35 X16plus Administration Manual Leave message to an extension • When the extension is busy or no answer, the trunk call will pick up by the voice mail, press "#" to leave a message to that extension.  If you record personal greeting, play first.

  • Page 36: Visual Message Waiting Indicator

    X16plus Administration Manual 3.23 Visual Message Waiting Indicator  If the X16plus get the VMWI signal from the PSTN line, the indication will be on the operator XD10 EKT. the LED on the top-right corner of operator XD10 will be flashed.

  • Page 37: X16Plus Extension Features

    X16plus Administration Manual X16plus Extension Features X16plus Support XD10 digital extension, and IP Phone. 10 Programmable Keys XD10 digital extension have 10 programmable keys set in web 5.1.3 Web 5.1.3 Feature key Name Description Extension Copy feature key source extension.

  • Page 38: Call Forward

    X16plus Administration Manual Call Forward Description • There are some Call Forward choices:  "All" Forward all of your calls,  "Busy" Forward your calls when your telephone is busy.  "No Answer" Forward your calls in no answer conditions.
  • Page 39 X16plus Administration Manual Confirmation tone is heard, the extension returns to idle, the Auxiliary Lamp is lit red (F2* CFWD LAMP ON/OFF), and the display shows FWD in the middle of the bottom row. Hook off the extension dial tone will be changed to special dial tone.
  • Page 40 X16plus Administration Manual 4. Press [save]. The display will show Press [chg] to select the co route. Then you can off the hook and hand up.  Simultaneous Call Forward 1. Press [next]. The display will show: 2. Press [smt]. The display will read: Simultaneous 3.

  • Page 41: Call Log

    X16plus Administration Manual Call Log Log dial out • X16plus can record max 50 trunk outgoing numbers.  Press navigation key “Up (dial out call log”)" to enter outgoing record.  Press navigation key “Up or Down" to find the number. >...

  • Page 42: Caller Id List

    X16plus Administration Manual Caller ID List Enter the Caller ID List Mode •  User can press F2 soft key to enter the caller ID list mode when EKT is idle. Caller ID List Mode •  EKT LCD display as follow , Max caller ID number is 50.

  • Page 43: Call Pickup - Individual

     To disable the Do Not Disturb feature, press "Feature 4" again. Hold Reminder X16plus provides a programmable timer to remind you that a call is still on Hold. You will hear hold reminder ring back when the hold time expires.

  • Page 44: Mute

     To disable the mute feature, press "Feature 7 6" again. 4.10 Paging (All/Group) / Paging Answer Paging function can be initiated from any extension in the X16plus. Dialing a Paging Group Directory number allows an extension to broadcast a page to all assigned members of the selected paging group.
  • Page 45 X16plus Administration Manual Operation Menu • Press "PhBk"key VIEW Edit Edit name Edit number Dial Add name Add number Save delAll  Press hold key to exit to the previous level menu. " " ADD a new number into Phonebook (ADD) •...
  • Page 46 X16plus Administration Manual 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 ...
  • Page 47 X16plus Administration Manual (i). Directly press [Navigation ▼/▲] to find the item to review. (ii). Repeatedly press the dial pad key that has letters or symbols, until the display shows the letter or symbol that you want to review. (iii). A combination of the above operations.
  • Page 48 X16plus Administration Manual 5745757141 Press [Navigation ENTER(OK)]. The menu item under the VIEW mode will be shown. Edit dial If you want to edit/modify the name or number information, Press "Edit". The LCD displays: bksp save If you want to edit number only, please press [Navigation down]. Press Navigation UP] will back to name edition.

  • Page 49: Quick Installation

    5.1 Connecting the X16plus Web Connect the ethernet network cable to the X16plus’s LAN port or WAN port. Then connect the other end of the network cable to a switch or hub or directly your PC’s Ethernet port.
  • Page 50 X16plus Administration Manual Press "F2" next 5 times show system manage S y s t e m m a n a g e S Y S T E M M A N A G E b a c k n e x t s h o w Press "F3"...

  • Page 51: Wan Configuration

    X16plus Administration Manual 5.2 WAN Configuration There are three modes that you can configure WAN IP address: Static IP mode, DHCP mode, and PPPoE mode. Static IP • The static IP is the address for data transition. Need set the static IP address, ...

  • Page 52: Lan Configuration

    X16plus Administration Manual 5.3 LAN Configuration Set LAN IP and Subnet Mask for LAN interface. A DSP IP address will be configured for IP call. You can also enable or disable DHCP Server and configure related settings. Web 3.2 LAN Configuration 5.4 Quick links to Common System Settings...

  • Page 53: System Time Setting

    X16plus Administration Manual 5.4.1. System Time Setting When the X16plus system is disconnected from the network, you can manually set the system time or synchronize the NTP time with the NTP server over an IP network. Web 6.1 System Time Settings...

  • Page 54: Time Switching

    X16plus Administration Manual 5.4.2. Time Switching Set the system service mode, day and night time in web 5.8.3. Web 5.8.3 Time Switching Name Description Service Day: The system time service is in day mode mode Type Night: The system time service is in night mode Time: The system time service should be determined by the time periods of week, noon, and night.

  • Page 55: Number Plan Setting

    X16plus system. Ring group Ring group number length is 3, leading is 41. number range is 410~417. There are 8 ring group in X16plus system.418 is voicemail number,419 is auto attendant number. Page group The length of page group is 3, leading is 40.the number range is 400~408.
  • Page 56 X16plus Administration Manual Name Description CO line The length of CO/IP Trunk number is 3, leading digit is 74x, 75x. The number range 741~746 are PSTN numbers .751~756 (or ~758) are IP trunk numbers. Auto attendant The length of VAA number is 3, leading is 89. The number range is 890~895.

  • Page 57: Attendant Setting

    X16plus Administration Manual 5.4.4. Attendant Setting Set attendant setting in web 5.4.1. Attendant is an operator. User can set the operator extension in this page. Web 5.4.1 Attendant Name Description Day/night/noon attendant Dial 0 to call the attendant. Notes: •...

  • Page 58: Answer Position

    X16plus Administration Manual 5.4.5. Answer Position Set the answer position for every line in web 5.2.1. Web 5.2.1 Answer position Name Description C.O.Line number Copy answer position source C.O. Line. Source From NO. Copy answer position from C.O. Line. Dest to NO.

  • Page 59: Xd10 Phones

    X16plus Administration Manual 5.4.6. XD10 Phones Set XD10 extensions in web 8.1. This page used to swap numbers, modify display name and show the physical ports. Web 8.1 XD Phones Name Description Extension Show the extension number. Input other extension number in extension user name, press save, the number swapping will be done.

  • Page 60: Ip Phone Setting

    Registration status of an IP Phone number. There are registered and unregistered states. Notes: •  If X16plus is under a router and IP phone is in outside internet. Auto Detect should be enable to detect the router WAN IP. Web 3.3.1 Router Setting Page 60 of 68...

  • Page 61: Ekt Setting

    X16plus Administration Manual 5.4.8. EKT Setting Set main parameters of every extension in web 5.1.1. The main parameters of the extension are listed on the page for setting easily. Web 5.1.1 Ext Setting Name Description Extension Copy source extension. Source From NO.

  • Page 62: Analog Lines & Voip Trunks

    X16plus Administration Manual 5.4.9. Analog Lines & VOIP Trunks Set PSTN and IP trunk main parameters in web 5.2.2. Web 5.2.2 Analog Lines & VOIP Trunks Name Description Trunk number Copy source trunk. Source From NO. Copy From trunk. Dest To NO.

  • Page 63: Ring Group Setting

    X16plus Administration Manual 5.4.10. Ring Group Setting Set the Ring Group in web 5.6.1. Web 5.6.1 Ring Group Name Description Ring Group There are 10 Ring groups (410~417) can set members. 418 is for voice mail. 419 is for VAA.

  • Page 64: The Update Software

    NOTE:  If set the Factory Default item to yes, after software updating the system will reset to default except IP address.  The upgrade process takes about 5 minutes to complete, and your X16plus system will reboot. Automatic Upgrade •...
  • Page 65 X16plus Administration Manual  Automatically check update at Use this option to specify the time period of the automatic upgrade task. The mode can be specified as daily or weekly. After reaching the specified time, the system will execute the automatic upgrade task according to the method checked by the user.

  • Page 66: Wall Mount Installation

    Lock two screws for vertical or horizontal direction in screws position to ensure the distance of two screws is correct for installation. Please don’t tighten two screws into wall completely. (keep about 3~5 mm space) c. Put the X16plus server on the screws to finish the installation. Page 66 of 68...

  • Page 67: Customer Information Statement

    US:D6XKD01AX16PLUS If requested, this number must be provided to the telephone company. If this equipment X16plus-HYBRID / X16plus causes harm to the telephone network, the telephone company will ( 2 ) .
  • Page 68 X16plus Administration Manual ====== End of File ====== Page 68 of 68...

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