Service Policy - Novametrix Medical Systems TIDAL WAVE Sp 710 User Manual

Improper use. mishandling. tampering with, or operation of the equipment without following specific operating
instructions will void this guarantee and release Respironics from any further guarantee obligations.
Customer Service & Product Support:
USA and Canada
Phone 1-800-345-6443
Customer Service Fax 1-800-886-0245
Product Support Fax 1-724-387-5236
International
Phone 724-387-4000
Fax 724-387-5012
service(Arespironics.com
clinical@respironics.com
WWW.respironics.com
Caution: Federal (U.S.A.) law restricts this device to sale, distribution. or use by or on the order of a licensed medical
practitioner.
Copyright © 2006, Respironies. Inc. and its affiliates. This document contains information which is proprietary and
the property of Respironics and may not be reproduced, stored in a retrieval system, translated, transeribed, or
transmitted, in any form, or by any means. without prior explicit written permission from Respirontes.
Service Policy
The Respironics Hospital Services Group provides depot service for monitors and 24-hour a day access to technical
support through its Technical Support Department in Murrysville, PA. (Outside the U.S., primary technical support ts
handled through our qualified international sales and service distributors. )
Contact the Technical Support Department by telephone toll free at 800-345-6443 ext 5: by facsimile at 724-387-5236;
or by e-mail at Service @respironics.com for technical inquiries or clinical @respironics.com for clinical inquiries After
hours telephone support requests (before 8:00 AM and after 5:00 PM Eastern Time) will be responded to promptly by
the Technical Support on-call staff. After hours facsimile and e-mail requests will be answered the next business day.
Itis suggested that any person calling in for technical support have the equipment avaiable for product identification
and preliminary troubleshooting.
Respironics reserves the right to repair or replace any product found to be defective during the warranty period. Repair
may be provided in the form of replacement exchange parts or accessories, on-site technical repair assistance or
complete system exchanges. Repairs provided due to product abuse or misuse will be considered "non-warranty" and
invoiced at the prevailing service rate. Exchanged materials are expected to be returned to Respironies within 10 days
for full credit. Return materials should be cleaned as necessary and sent directly to Respironics referencing the RA
number provided. (Transferring return materials to a local sales or dealer representatives does not absolve you of your
return responsibility).
If the customer requires the return of their original product, the exchange material will be considered "loaner material"
and exchanged again after the customer equipment is repaired.
Please contact Technical Support for information on these additional programs and services:
e Technical & Clinical Traming
・ Fest Equipment and Test Kits
+ Service Contract / Parts Insurance Plans
© On-Site Service Support
IV TIDAL WAVE Sp User's Manual Rev. C