Contents Revision history..................................5 Chapter 1: Introduction......................... 6 Dell Technologies Support..............................6 Register for a Dell Technologies Support account....................6 Support resources................................. 6 Use SolVe Online for VxRail procedures........................6 Locate your VxRail serial number.............................7 Locate your VxRail serial number in VxRail Manager.................... 7 Locate your physical VxRail serial number.......................
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NIC indicator codes................................70 PSU indicator codes................................. 70 Drive indicator codes.................................71 Use system diagnostics..............................72 Dell Embedded System Diagnostics........................73 System board diagnostic LED indicators....................... 74 Enhanced Preboot System Assessment........................ 74 Chapter 10: Additional support....................75 Automated support with secure connect gateway....................75...
Revision history Table 1. Revision history Date Revision Description of change April 2024 Minor updates. December 2023 Added features for VxRail 8.0.120. August 2023 Minor updates and corrections. August 2023 Initial release. Revision history...
● Access or download the SolVe Desktop application for customized procedures to replace hardware components and upgrade software components. ● Link your Support account with VxRail Manager to access resources. For information about how to access a Dell Technologies Online Support account or to upgrade an existing account, see 21768. 1. Go to Dell Technologies Support.
Access VxRail content using the QRL Use the Service Tag or QRL code on the Dell QRL site to access VxRail information for VxRail 15G, and later models. If your VxRail has a QRL that is added to the luggage tag, you can use this tag to obtain factory configuration and warranty information.
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Figure 2. QRL code 2. Using the camera on your phone or laptop, use the QRL code on the Service Tag to access information specific to your VxRail. You can also go to qrl.dell.com to enter the Service Tag information. Introduction...
● Up to 10 x 2.5-inch SAS, SATA, or NVMe SSD drives ● Up to two single-wide GPUs Do not install GPUs, network cards, or other PCIe devices on a system that Dell Technologies has not tested or validated. CAUTION: The use of unauthorized or unapproved hardware can damage your system and invalidate the system warranty.
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The cable length should not exceed 0.91 m (3 ft). The use of a cable that exceeds 0.91 m (3 ft) may affect performance. For more information about the iDRAC Direct Micro-AB USB port, see Integrated Dell Remote Access Controller User's Guide.
Rear view of the system This section provides an overview of the connectivity options available on the rear side of the VxRail VE-660. Figure 6. Rear view with three low-profile PCIe card slots Table 5. Features available on the rear view with three low-profile PCIe card slots ...
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Dedicated iDRAC9 This port allows you to remotely access iDRAC. For more information, see Ethernet port Integrated Dell Remote Access Controller User's Guide. OCP NIC card (optional) N/A The NIC ports are integrated on the OCP card which is connected to the system board.
Dedicated iDRAC9 This port allows you to remotely access iDRAC. For more information, see Ethernet port Integrated Dell Remote Access Controller User's Guide. OCP NIC card (optional) The NIC ports are integrated on the OCP card which is connected to the system board.
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Figure 9. Components inside the system (with expansion riser 2) Table 8. Description of the components inside the system (with expansion riser 2) Item Description Cooling fans Air shroud System board Expansion riser 2 Intrusion switch module Rear I/O board Power supply units (PSU1 and PSU2) LOM card Heat sink for optional processor 2 or processor 2 blank...
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Figure 10. Components inside the system (without expansion riser 2) Table 9. Description of the components inside the system (without expansion riser 2) Item Description Cooling fans Air shroud Heat sink for processor 1 Intrusion switch module Rear I/O board Power supply units (PSU1 and PSU2) BOSS-N1 module OCP NIC ports (optional)
System information labels You can find the system information labels at the back of the VxRail VE-660 system cover. Figure 11. Memory information label Overview...
Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see Dell Enterprise Systems Rail Sizing and Rack Compatibility Matrix. The matrix provides the following information: ● Details about rail types and their functions ●...
The technical and environmental specifications of your system are outlined in this section. Chassis physical design This section provides an overview of the VxRail VE-660 chassis dimensions, and the physical design. Figure 19. Chassis dimensions of VxRail VE-660 Table 10. Chassis dimensions of VxRail VE-660 ...
Processor specifications The VxRail VE-660 supports up to two fourth-generation Intel Xeon scalable processors. PSU specifications The VxRail VE-660 supports up to two AC or DC PSUs. Table 12. PSU specifications Heat dissipation Frequency Current Class Voltage High line Low line...
Cooling fan specifications VxRail VE-660 supports up to four sets of standard (STD) cooling fans or four sets of high-performance gold (HPR GOLD) cooling fans. Table 14. Cooling fan specifications Fan type Abbreviation Label color Label image Standard fans No label...
● One disk group with one cache drive and up to seven capacity drives. ● Two disk groups with two cache drives and up to eight capacity drives. VxRail VE-660 vSAN ESA (Express Storage Architecture) with 10 x 2.5-inch drives support: ● Up to 10 mixed use NVMe drives.
The micro USB 2.0 compliant port can only be used as an iDRAC Direct or a management port. The VxRail VE-660 supports up to two NIC ports embedded on the LOM card, and up to four ports integrated on the OCP card.
Color depth (bits) 1920 x 1200 8, 16, 32 Environmental specifications This section provides the physical and environmental specifications for the VxRail VE-660. For additional information about environmental certifications, see the Product Environmental Datasheet. Table 20. Continuous operation specifications for ASHRAE A2 ...
● For 10 x 2.5-inch configuration, CPU TDP higher than 225 W are not supported with 3x L4 GPUs. Thermal air restrictions The information provided describes the thermal air restrictions for the VxRail VE-660. Below is the ASHRAE A2 environment support restrictions: ●...
To install and deploy VxRail, you can purchase deployment services from Dell Technologies or select the VxRail self-deployment option (no installation services). If you are using VxRail deployment services from Dell Technologies, do not rack the VxRail or connect power. Contact your Dell Technologies account team or reseller to arrange for deployment by Dell Technologies certified technicians.
Browse All Products widget, select the iDRAC software that you are using from the Remote Enterprise Systems Management column. From the Documentation section, locate the Integrated Dell Remote Access Controller User's Guide. You can also go to Dell Support and search for your specific product.
You can manage basic settings and features of the VxRail without booting into the operating system by using the system firmware. Dell Technologies optimizes your VxRail with the settings during installation and configuration. Do not change any basic settings or features set by Dell Technologies to ensure best performance.
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Table 31. Options on the System BIOS screen Option Description System Information Provides information about the system such as the system model name, BIOS version, and Service Tag. Memory Settings Specifies information and options that are related to the installed memory. Processor Settings Specifies information and options that are related to the processor such as speed and cache size.
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Table 32. System information details (continued) Option Description System CPLD Version It displays the current version of the system Complex Programmable Logic Device (CPLD) firmware. UEFI Compliance Version It specifies the UEFI compliance level of the system firmware. Memory settings In the BIOS, access Memory Settings to view details. 1.
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Table 33. Memory Settings details (continued) Option Description Memory Map Out This option controls the DIMM slots on the system. This option is set to Enabled by default. It allows you to disable system installed DIMMs. Correctable Error Logging It enables or disables correctable error logging. By default, this option is set to Disabled.
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Depending on the number of installed processors, there might be up to two processor listings. Dell AVX Scaling It enables you to configure the Dell AVX scaling technology. This option is set to 0 by Technology default. Enter the value from 0 to 12 bins. When the Dell-controlled Turbo feature is enabled, the value that is entered decreases the Dell AVX Scaling Technology frequency.
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Table 35. Options for Dell Controlled Turbo Settings (continued) Option Description Power Management settings. When set to Disabled, the CPU Power Management option is disabled. This option is set to Auto by default. Number of cores per It controls the number of enabled cores in each processor. This option is set to All by Processor default.
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It enables or disables the boot mode. By default, this option is set to Non-RAID mode. BIOS NVMe Driver It sets the drive type to boot the NVMe driver. The available options are Dell Qualified Drives and All Drives. By default, this option is set to Dell Qualified Drives.
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Table 40. Boot setting details Option Description Boot Mode This option allows you to set the boot mode of the system. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems.
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Domain Name>:<Unique String>. Leave this field empty if you intend to use the system-generated value with the nqn.1988-11.com.dell:<Model name>.<Model number>.<Service Tag> format. NVMe-oF Host Id This field specifies a 16-byte value of the NVMe-oF host identifier that uniquely identifies this host with the controller in the NVM subsystem.
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2. Click System Setup Main Menu, System BIOS, and then Integrated Devices. Table 42. Integrated Devices details Option Description User Accessible USB Ports It configures the user accessible USB ports. Select Only Back Ports On to disable the front USB ports. Select All Ports Off to disable all front and back USB ports. Select All Ports Off (Dynamic) to disable all front and back USB ports during POST.
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Table 42. Integrated Devices details (continued) Option Description initializes the timer. When this option is set to Disabled (the default), the timer does affect on the system. Empty Slot Unhide It enables or disables the root ports of all the empty slots that are accessible to the BIOS and operating system.
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Table 43. Serial communication details (continued) Option Description NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device. NOTE: Every time the system boots, the BIOS syncs the serial MUX setting that is saved in iDRAC.
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Table 44. System profile settings (continued) Option Description Uncore Frequency It enables you to select the Uncore Frequency option. Dynamic mode enables the processor to optimize power resources across cores and uncores during runtime. The Energy Efficiency Policy option influences the optimization of the uncore frequency to either save power, or to optimize the performance.
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Table 46. TPM 2.0 security information (continued) TPM information Description TPM Information It indicates the type of Trusted Platform Module, if present. TPM Firmware It indicates the firmware version of the TPM. TPM Hierarchy It enables, disables, or clears the storage and endorsement hierarchies. When set to Enabled, the storage and endorsement hierarchies can be used.
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Table 47. System security details (continued) Option Description set to Controlled, selected UEFI variables are protected in the environment. New UEFI boot entries are placed at the end of the current boot order. In-Band When set to Disabled, the Management Engine (ME), HECI devices, and the system IPMI devices Manageability are hidden from the operating system.
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6. In the Setup Password field, type your setup password and press Enter or Tab. 7. Reenter the setup password, and click OK. 8. Press Esc to return to the System BIOS screen. Press Esc again. A message prompts you to save the changes. Password protection does not take effect until the system reboots.
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Table 48. Redundant operating system control details Option Description Redundant It enables you to select a backup disk from the following devices: OS Location ● None ● IDSDM ● SATA Ports in AHCI mode ● BOSS PCIe Cards (Internal M.2 Drives) ●...
Dell system embedded Unified Extensible Firmware Interface (UEFI) applications. The Dell Lifecycle Controller provides advanced embedded system management throughout the life cycle of the system. The Dell Lifecycle Controller is started during the boot sequence and functions independently of the operating system.
Table 50. Options on the Boot Manager screen (continued) Option Description System Utilities Enables you to launch the System Utilities menu such as Launch Diagnostics, BIOS update File Explorer, Reboot System. PXE boot You can use the Preboot Execution Environment (PXE) option to boot and configure the networked systems remotely. To access the PXE boot option, boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup.
Configuration information This section outlines the minimum system configuration necessary for VxRail VE-660 to run power-on self-test (POST). It also describes the system management configuration validation of the VxRail VE-660. The components that are listed below are the minimum configuration to POST: ●...
Table 51. Configuration validation error (continued) Error Description Possible causes and Example recommendations Unplug AC Power, reseat the element, and replace the element if the problem persists. Error messages The error messages that are displayed on the screen during POST or captured in the system event log (SEL), or LifeCycle (LC) log.
There are some hardware components that require you to contact the Dell Technologies support to arrange for repair or replacement. Before you proceed with the replacement, go to SolVe and generate the replacement procedure of the component that you want to replace.
System memory guidelines The VxRail VE-660 supports DDR5 registered DIMMs (RDIMMs). Your system memory is organized into eight channels per processor (two memory sockets per channel), 16 memory sockets per processor and 32 memory sockets per system. Figure 21. Memory channels The following table describes how the memory channels are organized: Table 55.
● Supported RDIMM configurations are 1, 2, 4, 6, 8, 12, or 16 DIMMs per processor. Expansion card installation guidelines The following figure shows the expansion card slot connectors on the VxRail VE-660 system board: Figure 22. Expansion card slot connectors 1.
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Figure 28. Riser 4P - Full height 1. Slot 2 NOTE: The expansion-card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated. All the other expansion cards should be installed in the card priority and slot priority order.
System board jumpers and connectors This section provides an overview of the system board jumpers and connectors of the VxRail VE-660. Figure 30. System board jumpers and connectors Table 62. System board jumpers and connectors ...
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Table 62. System board jumpers and connectors (continued) Item Connector Description IO_RISER2_A (CPU1) and IO_RISER2_B Riser 2 (CPU2) TPM connector OCP NIC 3.0 connector SL13_CPU1_PB7 PCIe connector 13 Battery Coin cell battery LOM_Connector LOM connector IDSDM/ Internal USB IDSDM/ Internal USB connector SL11_CPU1_PB7 PCIe connector 11 IO_RISER1 (CPU1)
CAUTION: The warranty does not cover damage due to servicing that Dell has not authorized. Read and follow the safety instructions that are shipped with your product.
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9. Power the system off. 10. Disconnect the system power cable from the electrical outlet. 11. Disconnect all the peripherals that are attached to the system. 12. Remove the system cover. 13. Move the jumper on the system board from pins 4 and 6, to pins 2 and 4. NOTE: If a new system or setup password is entered with the jumper remaining on pins 4 and 6, the system disables the password the next time it boots.
● The ambient temperature is too high. or there is a fan failure). ● External airflow is obstructed. If the problem persists, see Dell Technologies Support. Electrical The indicator turns solid Check the system event log or system messages for the...
Reseat the memory module. If occurs. the problem persists, see Dell Technologies Support. PCIe The indicator turns solid Restart the system. Update any required drivers for the PCIe indicator amber if a PCIe card card.
If the LED fails to power on, reseat the left control feature is powered off. Press the iDRAC panel flex cable and check. If the problem persists, Quick Sync 2 button to power on the Dell Technologies Support. iDRAC Quick Sync 2 feature. Solid white Indicates that iDRAC Quick Sync 2 is If the LED fails to power off, restart the system.
Indicates that the iDRAC Quick Sync 2 Check if the iDRAC Quick Sync 2 feature is rapidly and then powers off feature is disabled. disabled by iDRAC. If the problem persists, see Dell Technologies Support. Solid amber Indicates that the system is in fail-safe Restart the system.
Figure 35. PSU 1. AC PSU handle 2. Socket 3. Release latch Table 69. PSU status indicator codes Power indicator Condition codes Green A valid power source is connected to the PSU, and the PSU is operational. Blinking amber An issue with the PSU. Not powered on Power is not connected to the PSU.
Use system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical support. You can run system diagnostics is to test the system hardware without using additional equipment or risking data loss. If you are unable to fix the issue, support personnel use the diagnostics results to help you solve the issue.
The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics. If you experience an issue with the system, run the system diagnostics before contacting Dell for technical support. The system diagnostics test allows you to troubleshoot the system hardware without requiring more equipment or risking data loss. If you are unable to fix the issue yourself, service and support personnel can use the diagnostics results to help resolve the issue.
Enhanced Preboot System Assessment If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The system diagnostics test allows you to troubleshoot the system hardware without requiring more equipment or risking data loss.
Dell. Dell Technical Support uses this information to troubleshoot the issue. ● Proactive contact: A Dell Technical Support agent contacts you about the support case and helps you resolve the issue. The benefits vary depending on the Dell Service entitlement that you purchased. For more information, see Secure Connect Gateway.
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