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Böwe Bell + Howell Ngenuity 9150 Service Manual

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Summary of Contents for Böwe Bell + Howell Ngenuity 9150

  • Page 2: Contact Information

    Contact Information United States BÖWE BELL + HOWELL © 760 South Wolf Road Wheeling, Illinois 60090 Corporate: 1-847-675-7600 Sales: 1-800-SCAN-494 Scanner Help Desk: 1-800-SCAN-495 1-585-781-8616 TTY Line: 1-847-423-3032 Fax: 1-847-423-3047 On the Web www.bbhscanners.com Europe Asia The Bowe House Room 1203, Tower B, COFCO Plaza The Sterling Centre No.

  • Page 3: Release Notes

    Release Notes As future revisions of this manual are released, this section will contain a list of any changes that were made for that specific revision of the manual. The list will contain a brief description of each change and a link to the location in the manual where the change occured. Item Status Location in Manual...
  • Page 4 S008770 Rev A...

  • Page 5: Table Of Contents

    Table of Contents Contact Information ................ii Release Notes ..................iii Table of Contents ...................1 Getting Started ..................1 1.1 Symbols You Should Know ....... . 1 1.2 Purpose of this Manual .
  • Page 6 3.1.1 Ngenuity Operator Utility (NOU) ......44 3.1.2 Ngenuity Service Utility (NSU) ......45 3.1.3 VRS Professional .
  • Page 7 4.2.3 Tray Assembly, Feeder ....... . .92 ........93 EASSEMBLY 4.2.4 Disengaging the Gas Springs .
  • Page 8 ........149 EASSEMBLY 4.3.4.1 Separator Door Assembly .
  • Page 9 4.4.8 Ultrasonic Sensors ........193 4.4.8.1 Ultrasonic Sensor Bracket - BP ..... . . 194 .
  • Page 10 ’ G ....235 LEANING THE AMERAS LASS OVERS 6.3.2.4 Cleaning the Sensors ......237 .

  • Page 11: Getting Started

    Getting Started 1.1 Symbols You Should Know You will see three types of symbols throughout this manual; a Warning symbol; a Caution symbol; and a Note symbol. Each time a symbol appears in the manual, it is followed by important information that you should read and follow carefully.

  • Page 12: How This Manual Is Organized

    The information given in this manual is subject to change without notice. BBH Ngenuity service trained technicians should go to www.bbhscanners.com to download the most current manual. Please take a moment to review this manual in its entirety before proceeding. If you have any questions about the information contained within, please contact your local BBH representative or BBH’s Technical Support department (see “Contact Information”...

  • Page 13: Safety Guidelines

    1.4 Safety Guidelines ARNING Please read these safety guidelines before you operate or maintain the scanner and follow them exactly. These safety guidelines are recommended for your safety and to extend the life of your scanner. • The scanner weighs approximately 112 pounds (51 kg). Be sure to incorporate the appropriate manpower (taking into consideration your lifting capabilities) before moving or lifting the scanner •...
  • Page 14 • Do NOT place the scanner near a heating appliance or air conditioning vent. Do NOT place the scanner in a room with extremely high or low humidity (see ”1.5 Scanner Specifications” on page 5 for environmental requirements) • Do NOT place the scanner near other appliances or near machinery that generate large amounts of electro-magnetic interference (EMI) •...

  • Page 15: Scanner Specifications

    1.5 Scanner Specifications Model 9150 9125 9090 Scanning Speed, Letter Size, Landscape 150 PPM / 300 IPM 125 PPM / 250 IPM 90 PPM / 180 IPM Bitonal, Color, at 200 dpi Grayscale, Simplex/Duplex Portrait at 120 PPM / 240 IPM 100 PPM / 200 IPM 70 PPM / 140 IPM 200 dpi...

  • Page 16: Host Pc Specifications

    1.6 Host PC Specifications The following are BBH’s recommended system requirements for the host PC as they pertain to a color scanner. These specifications pertain to the Ngenuity Operator Utility (NOU) and Ngenuity compatible VRS Professional (4.2 or newer), only: Host PC Operating System ®...

  • Page 17: Operating Environment

    1.7 Operating Environment The scanner equipment has been designed to operate in a normal office environment with emphasis on the following: • Place the scanner in a clean, well ventilated room that is free of combustible vapors • Make sure all outlets are properly grounded. Use of a dedicated power line is recommended AUTION Due to the inconsistencies in power (i.e.
  • Page 18 Side View-2 (Transport Cover, Back Imprinter and Straight Pass-Through doors open; Feeder Table Extended; Length stipulated includes clearance for cables at the back of the scanner) Top View S008770 Rev A...
  • Page 19 AUTION Make sure to maintain an additional 4-5” (10-13 cm) of additional clearance at the front, back, and both sides of the scanner for proper ventilation. Place the scanner at the front edge of a sturdy, level surface. If the scanner’s straight pass- through feature is to be used, make sure to leave enough clearance at the back of the scanner (see Side...
  • Page 20 S008770 Rev A...

  • Page 21: Component Identification

    Component Identification This section identifies the various parts that make up the Ngenuity scanner. It is divided into Exterior (see ”1.1 Exterior” on page 11) and Interior (see ”1.2 Internal” on page 15) components, with Interior components identified within one of three assemblies: Main Assembly (see ”2.2.1 Main Assembly”...

  • Page 22: Front & Sides

    1.1.1 Front & Sides Ref# Item Name Comment Cover, Upper, Right Contains cut-out for the control panel (see... ). For disassembly instructions see ”4.1.1 Cover, Upper, Right” on page Table Assy, Exit Control Panel For disassembly instructions, see ”4.1.1.1 Control Panel” on page Skimmer Module 5 &...
  • Page 23 Ref# Item Name Comment Cover, Lower, Front Assembly/disassembly made easier when cover is left assembled with Cover, Lower Front, Wing, Right and Left (see 5 & 6 above). For disassembly instructions, see ”4.1.5 Lower Front Cover Assembly” on page Door, Separator Roller For disassembly instructions, see ”4.3.4.1 Separator Door Assembly”...

  • Page 24: Back

    1.1.2 Back Ref# Item Name Comment Cover Assy, Back Page For disassembly instructions... Includes Cover, Imprinter Door, Back (Image - A) ”1.1.1 Front & Sides” on page 12 for Cover, Imprinter Door, Front, specifically #11. Foot 4-total. Drawer Assy, Electrical Referred most commonly as the ‘E-Drawer’.

  • Page 25: Internal

    1.2 Internal The internal components of the Ngenuity scanner are identified as being part of one of three assemblies: Main Assembly (see ”2.2.1 Main Assembly” on page 15); Back Page Assembly (see ”2.2.2 Back Page” on page 20); and Front Page Assembly (see ”2.2.3 Front Page”...

  • Page 26: Feeder, Gas Springs & Glass Flats

    2.2.1.1 Feeder, Gas Springs & Glass Flats Main Assembly View from front, left Covers removed Right side gas spring Ref# Item Name Comment 1 & 2 Glass Flat Assy Same P/N for both the Front (1) and Back (2) Page Assemblies.

  • Page 27: Cameras & Leds

    2.2.1.2 Cameras & LEDs Cameras installed Main Assembly View from front, left Covers removed Cameras Removed S008770 Rev A...
  • Page 28 Ref# Item Name Comment Front Page Camera Same P/N for both front & back page. For disassembly instructions, see ”4.2.5 Front Page Camera” on page 100. Back Page Camera Same P/N for both front & back page. For disassembly instructions, see ”4.2.6 Back Page Camera”...

  • Page 29: Back Page

    2.2.2 Back Page Components that make up the Ngenuity’s Back Page Assembly are identified in the following sub- sections. S008770 Rev A...

  • Page 30: Trays & Clips

    2.2.2.1 Trays & Clips Back Page Assembly View from front, left Covers removed Ref# Item Name Comment Static Brush For disassembly instructions, see ”4.3.1.4 Static Brush” on page 124. Tray, Exit, Back Page For disassembly instructions, see ”4.3.1.3 Tray, Exit, Back Page”...

  • Page 31: Straight Pass-Through Door Assembly

    2.2.2.2 Straight Pass-Through Door Assembly Back Page Assembly View from left side Straight Pass-Through Covers removed Door Assembly - Installed Left & right Pivot Arms Straight Pass-Through Door Back of Scanner View from right Ref# Item Name Comment Pass-Through Door For disassembly instructions, see ”4.3.2 Straight Pass- Assembly...

  • Page 32: Rollers, Belts, & Timing/Tension Components - Bp

    2.2.2.3 Rollers, Belts, & Timing/Tension Components - BP The Back Page Assembly contains 12 rollers (including the back ground bar roller): Back Page Assembly View from front, left Covers and trays removed 16 (Image C) 14 (Image B) 15 (Image B) Image C Image B Image A...
  • Page 33 Ref# Item Name Comment Roller Assy, Power Take For disassembly instructions, see ”4.3.3.1 Roller Assy, Off, Back Page Power Take-Off” on page 129. 2, 5, 6, Roller Assy, Drive, Back For disassembly instructions, see ”4.3.3.2 Roller Assy, 7, 8, 9, Page Drive, BP”...

  • Page 34: Imagea - Transport Roller Belt Installation Reference

    A - T MAGE RANSPORT OLLER NSTALLATION EFERENCE S008770 Rev A...

  • Page 35: Separator Assembly

    2.2.2.4 Separator Assembly Back page assembly View from front, right Covers, trays, rollers, removed Removed from scanner View from left Ref# Item Name Comment Separator Assy For disassembly instructions, see ”4.3.4 Separator Assembly” on page 148. S008770 Rev A...

  • Page 36: Elevator Components, Sensors

    2.2.2.5 Elevator Components, Sensors View from right side Covers, trays, rollers, removed View from front, left View from front, right S008770 Rev A...
  • Page 37 Ref# Item Name Comment Bracket, Elevator Sensor Sensor, Photo Qty-4 (Pass-Through, Encoder, & Elevator (2)) Bracket, Encoder Sensor Pin, Dowel Qty-2 (left and right sides; left side not shown) Shaft, Idler Gear Gear Spur Gear Assy, With Encoder Disc E-Ring, 1/4-4838 E-Ring, Ret.

  • Page 38: Motors

    2.2.2.6 Motors View from top Covers, trays, rollers, removed Front of scanner Back of scanner Ref# Item Name Comment Transport Motor Same Motor (P/N) used for 1, 2, & 3 For disassembly instructions, see ”4.3.6.1 Transport Motor” on page 154. Recovery Motor Same Motor (P/N) used for 1, 2, &...

  • Page 39: Front Page

    2.2.3 Front Page Components that make up the Ngenuity’s Front Page Assembly are identified in the following sub- sections. S008770 Rev A...

  • Page 40: Hinge Brackets, Latch Assy, Clips & Bushings

    2.2.3.1 Hinge Brackets, Latch Assy, Clips & Bushings View from front, left Covers and camera removed Front of scanner Back of scanner View from front, right Covers and camera removed Back of scanner Front of scanner Ref# Item Name Comment Clip, Harness, Push Barb Qty-6 Bracket, Hinge, Front...

  • Page 41: Trays

    Ref# Item Name Comment Bushing, Nylon Bushings located on both left and right sides of Front Page Assy 2.2.3.2 Trays There are three trays that make up the front page assembly. Back of scanner Front of scanner S008770 Rev A...
  • Page 42 Ref# Item Name Comment Tray Assy, Entry, Front For disassembly instructions, see ”4.4.3.1 Tray Assy, Page Entry, FP” on page 163. Tray Assy, Center, Front For disassembly instructions, see ”4.4.3.2 Tray Assy, Page Center, FP” on page 166. Back of scanner Front of scanner Ref#...

  • Page 43: Rollers & Belt - Fp

    2.2.3.3 Rollers & Belt - FP A total of 12 rollers are found in the Ngenuity scanner’s Front Page Assembly (including the background bar roller). Back of scanner Front of scanner S008770 Rev A...
  • Page 44 Ref# Item Name Comment Roller Assy, Entry, Front Uses two bushings on both the left and right sides, as well Page as a single, heavy duty compression spring on each side that is different than the compression springs used with the Roller Assy, Idler, Front Page.

  • Page 45: Shafts & Hubs (Skimmer Module & Clutch)

    2.2.3.4 Shafts & Hubs (Skimmer Module & Clutch) View from bottom, back, right side Front of scanner Covers, trays, rollers, and camera removed Back of scanner Top of Front Page Assy Ref# Item Name Comment Shaft, Input Gear, Drive Roller Hub Assy, Drive, Skim For disassembly instructions, see ”4.4.5 Clutch Assembly”...

  • Page 46: Skimmer Module & Clutch Assy

    2.2.3.5 Skimmer Module & Clutch Assy View from front, left Covers, trays, rollers and camera removed Ref# Item Name Comment Clutch Assy, Skimmer For disassembly instructions, see ”4.4.5 Clutch Assembly” Module on page 176. Skimmer Module Pick and Drive Rollers not shown. For disassembly instructions, see ”4.4.6 Skimmer Module Assembly”...

  • Page 47: Front

    2.2.3.6 Front Page Sensors The Front Page Assembly houses 11 sensors. View of bottom of front page assembly Ref# Item Name Comment Gap Sensor Gap, Pass-Through, Exit Sensor use the same sensor PCB (P/N). For disassembly instructions, see ”4.4.7.1 Gap Sensor Board”...
  • Page 48 View from front, left Covers, trays, rollers, and camera removed Back of scanner Ref# Item Name Comment Skimmer Module Sensors Qty-2 Identical photo sensors (same P/N) The left sensor is the “Out of Service” sensor, and the right is the “Load” position sensor S008770 Rev A...
  • Page 49 View from back, right Back of scanner Ref# Item Name Comment Exit Sensor Gap, Pass-Through, Exit Sensor use the same sensor PCB (P/N). For disassembly instructions, see ”4.4.7.4 Exit Sensor Board” on page 192. S008770 Rev A...
  • Page 50 S008770 Rev A...

  • Page 51: Theory Of Operation

    Theory of Operation Ngenuity scanners were designed with Operators and Service Providers in mind. An intuitive control panel using LED indicators and audible tones acts as a notification device for the Operator, while customizable function keys allow the Operator to use the scanner in the most efficient way possible, specific to their needs.

  • Page 52: Software

    3.1 Software Ngenuity scanners incorporate the use of two, scanner software utilities: 1) Ngenuity Operator Utility (NOU); and 2) Ngenuity Service Utility (NSU). Advanced Settings for scanning documents are controlled through an Ngenuity-compatible version of VRS Professional software. Ngenuity scanners were launched with Ngenuity-compatible VRS Professional 4.2. This particular version of VRS is compatible with Ngenuity scanners only.

  • Page 53: Ngenuity Service Utility (Nsu)

    3.1.2 Ngenuity Service Utility (NSU) ® The NSU is a Windows -based software utility that is provided to BBH Authorized Service Providers (ASPs) who have completed BBH authorized service training on Ngenuity scanners. www.bbhscanners.com/training/ For information on Ngenuity Service Training classes, go to The NSU provides the required functions needed by ASPs to assist with scanner troubleshooting and to perform essential calibrations and functional validations after service operations (e.g.

  • Page 54: Accessing Advanced Features

    When VRS is NOT installed, similar settings will be found in your direct ISIS and TWAIN settings. Direct ISIS and TWAIN drivers compatible with Ngenuity scanners will be available at a later date. Please go to the BBH web site (www.bbhscanners.com) to check for updates as to direct ISIS and TWAIN driver availability.

  • Page 55: Scanner

    Within the Interactive Viewer, display the Advanced Properties screen from which Ngenuity’s advanced features are accessible by clicking the Scanner Driver Settings icon (tools image). A complete description of each Advanced Feature can be found in the Ngenuity Operator Manual (S008769). A copy of the Operator Manual can be viewed from the NOU itself;...
  • Page 56 troubleshooting the scanner, it is important to remember to incorporate the straight pass-through function in the troubleshooting process. Below is a side-view diagram of the Ngenuity scanner’s transport that depicts the document paper path: S008770 Rev A...

  • Page 57: Feeder Assembly

    The following scanner components are essential to the operation of the scanner and are individually discussed in further detail below: • Feeder Assembly • Separator Assembly • Clutch & Skimmer Assemblies • Motors • Transport & Rollers • Background Rollers •...
  • Page 58 The feeder table is what the documents are placed on in preparation for scanning. Documents are fed one at a time from the feeder table assembly into the scanner’s transport. This is done automatically (ADF or Automatic Document Feed mode) or manually (Manual mode - refer to the Ngenuity Operator manual - S008769 - for more information on feed modes).
  • Page 59 Covering the paper present sensor causes the feeder assembly to rise to it’s full UP position in preparation for feeding documents. Uncovering the paper present sensor causes the feeder assembly to lower to its pre-set batch size position (see the Ngenuity Operator manual - S008769 - for information on how to set variable batch sizes).

  • Page 60: Separator Assembly

    Please note that when disassembling the elevator assembly, both the encoder disk assembly and gear cluster assembly must be removed (slid out of the back page assembly towards the right - as viewed from front) together or at the same time. Go to ”2.2.2.5 Elevator Components, Sensors”...
  • Page 61 The separator assembly houses the separator roller, which is assists in feeding documents, one at a time, into the scanner’s transport. The separator roller is easily removed from the scanner for cleaning and replacement (see ”6.3.1.2 Separator Roller” on page 226 for instructions on how to clean and/or replace the separator roller).

  • Page 62: Clutch & Skimmer Assemblies

    AUTION If replacing the separator assembly, take care to ensure the correct cables are being connected to the solenoid. The connector for the interlock switch is identical to the two connectors used by the solenoid. Connecting the wrong cable could cause irreversible damage to the motor controller board when power is applied to the scanner.

  • Page 63: Skimmer Module Assembly

    Over time, the clutches may wear and require replacement. Both clutches must be replaced at the same time (see ”4.4.5 Clutch Assembly” on page 176 for disassembly instructions). 3.2.3.2 Skimmer Module Assembly The skimmer module assembly is located beneath the Cover Assembly, Middle, Front Page, directly in front of the clutch assembly.

  • Page 64: Motors

    3.2.4 Motors Ngenuity scanners use three motors that are all located in the scanner’s back page assembly: Transport Motor (1); Recovery Motor (2); and Elevator Motor (3). Each motor has a different function, but all three motors are identical and use the same part number. The Transport Motor is used to drive the main transport rollers.

  • Page 65: Background Rollers

    The back page rollers use metal bearings and e-clips to secure them into the assembly, and the front page rollers use plastic bushings and compression springs. The Roller Assy, Entry, FP and the Roller Assy, Exit, FP both use heavy duty compression springs, which are different than the compression springs used with the other front page rollers.

  • Page 66: Ultrasonic (Multifeed) Sensors

    The Pass-Through sensor identifies whether or not the documents being fed are to use the straight-paper path or rotary scanning. If the straight pass-through door is open, this sensor becomes the exit sensor for the transport. The Exit sensor is used during rotary scanning and identifies the trailing edges of documents leaving the scanner’s transport.

  • Page 67: Electrical Drawer Assembly (E-Drawer)

    Each camera includes two, white LEDs that require no warm up period and are designed to last the life of the scanner with normal use. The LEDs used in Ngenuity scanners are considered Beam Class 1 LEDs, which are rated eye-safe under all operating conditions. Each LED strip contains a tape-like coating that acts as a diffuser and should NOT be removed.
  • Page 68 E-Drawer Connectors S008770 Rev A...

  • Page 69: Scanner Controller Board

    3.2.10.1 Scanner Controller Board The scanner controller board is a printed circuit board assembly that controls either part or all electro-mechanical functions, electrical communications, and on-board image processing in the scanner system. It’s functions include that of camera control, sensor function and control, image process, and external communication.

  • Page 70: Control Panel

    3.2.11 Control Panel The control panel is located on the front of the scanner. It is comprised of pushbutton switches, LED indicators, universal graphics (pictogram legends), and text legends that allow the Operator to manipulate basic scanner controls. Through the use of the LED indicators and audible tones the control panel also acts as a notification device for the Operator as to the current state of the scanner (e.g.

  • Page 71: Disassembly

    Disassembly Instructions on the removal and replacement of scanner components are provided below. A complete tool list is given, as well as only the tools and/or items needed for the disassembly/ reassembly of a specific component. Ngenuity scanners use Torx screws which require the use of a torx driver for disassembly, and an adjustable torque wrench for reassembly.

  • Page 72: Scanner Covers

    COMPLETE TOOL LIST E-Ring/C-Clip Installation Deep Sockets Tools Drivers (Deep Well) (Rotor Clip©) Miscellaneous #1 Philips 3/16” A-090 Needle-nose pliers #2 Philips 1/4” A-150 Diagonal cutters T10 Torx 5/16” A-160 0-50 in-lbs (0.0-5.6 N-m) torque wrench T15 Torx 3/8” A-330 40-200 in-lbs (4.5 - 22.6 N-m) torque wrench T27 Torx 1/2”...
  • Page 73 Front & Sides S008770 Rev A...
  • Page 74 Back and Top S008770 Rev A...
  • Page 75 4.1.1 Cover, Upper, Right A single screw, a plastic clip, a male ball-mount, and the cable for the scanner’s control panel secure the Cover, Upper, Right to the scanner’s front page assembly. Tool(s) Needed • T10 Torx Driver To remove the Cover, Upper, Right perform the following: 1.

  • Page 76: Cover, Upper, Right

    6. Remove the control panel from the cover (see ”4.1.1.1 Control Panel” on page EASSEMBLY Installation of the Cover Assembly, Middle, Front page is required before installing the Cover, Upper, Left. Go to ”4.1 Scanner Covers” on page 64 for images identifying the different scanner covers.

  • Page 77: Reassembly

    To remove the Control Panel, perform the following: 1. Power OFF the scanner, disconnect the scanner from the host PC, and disconnect the power cord 2. Remove the Cover, Upper, Right (see ”4.1.1 Cover, Upper, Right” on page 3. Disconnect the control panel cable from the control panel board (1) 4.

  • Page 78: Cover, Upper, Left

    2. With the Cover, Upper, Right removed, insert the long, single plastic clip on the control panel (3) into the cut-out located in the front of the cover (4) 3.Push the other (free) end of the control panel down into the cover, snapping the two, plastic clips into place (5) 4.Connect the control panel cable to the control panel board 4.1.2 Cover, Upper, Left...

  • Page 79: Reassembly

    4. Disengage the plastic clip from the metal assembly mount (clip/mount are located at the back of the cover [scanner], inside near the gas spring) by slightly pushing the plastic tab away from the metal assembly mount (2) 5.Using the flat of the hand, carefully release the male ball stud from the assembly-mounted, receptacle (3) by giving a quick, but firm push on the inside of the cover outward in the direction away from the scanner (3)

  • Page 80: Cover, Lower, Right

    To reassemble the Cover, Upper, Left, perform the following: 1. Power OFF the scanner, disconnect the scanner from the host PC, and disconnect the power cord 2. Properly align the blue, transport cover release handle through the cut-out in the cover 3.
  • Page 81 3. Using the T10 Torx Driver, remove the single torx screw that secures the cover to the scanner’s back page assembly (1) 4.If the cover, upper, right hasn’t been removed, disengage the cover’s plastic clip (located near the top back of the cover) from the back page assembly (2) Front, right of scanner 5.

  • Page 82: Reassembly

    Back, right of scanner 8. Once the front right corner of the cover is free of the scanner, place your right hand underneath the scanner - near the back - and locate the cut-out in the bottom of the scanner (5) 9.Using your fingers, gently push up on the plastic tabs inside of the cut-out to disengage the tab from the bottom of the scanner, and ease the Cover, Lower, Right out and...

  • Page 83: Cover, Lower Left

    2. Position the cover parallel with the right side of the scanner, so that the cut-outs on the bottom of the scanner (one near the front [1] of the scanner and one near the back) align with the cover’s two plastic tabs located along the bottom edge (2) 3.
  • Page 84 To remove the Cover, Lower, Left, perform the following: 1. Power OFF the scanner, disconnect the scanner from the host PC, and disconnect the power cord 2. Open the scanner’s transport cover 3. Using the T10 Torx Driver, remove the single torx screw that secures the cover to the scanner’s back page assembly (1) 4.

  • Page 85: Reassembly

    Back, left of scanner 8. Once the front left corner of the cover is free of the scanner, place your left hand underneath the scanner - near the back - and locate the cut-out in the bottom of the scanner (5) 9.Using your fingers, gently push up on the plastic tabs inside of the cut-out to disengage the tab from the bottom of the scanner, and ease the Cover, Lower, left out and away from the right side of...

  • Page 86: Lower Front Cover Assembly

    2. Position the cover parallel with the left side of the scanner, so that the cut-outs on the bottom of the scanner (one near the front [1] of the scanner and one near the back) align with the cover’s two plastic tabs located along the bottom edge (2) 3.
  • Page 87 remove and/or install any one of these three covers, it is easiest to do so by removing or installing them as one assembly. The individual covers can be purchased as part of a kit only, and will require assembly before ”4.1.5.1 Assembly of Lower Front Cover Assembly”...

  • Page 88: Assembly Of Lower Front Cover Assembly

    7. Locate the plastic tab found on the bottom of the Cover, Lower, Front (located underneath the feeder when installed on the scanner) 8. Gently pull the plastic tab down and away from the bottom of the feeder (3) while at the same time disengaging the entire Lower Front Cover Assembly (all three covers) up, out, and away from the scanner (4) Bottom of scanner...

  • Page 89: Nstallation On The

    NSTALLATION ON THE CANNER Items Needed • None To install the Lower Front Cover Assembly on the scanner, perform the following: 1. Place the feeder table is in the full down or lowest position 2. Power OFF the scanner, disconnect the scanner from the host PC, and disconnect the power cord 3.

  • Page 90: Reassembly

    Tool(s) Needed • T10 Torx Driver To remove the Cover Assy, Back Page, perform the following: 1. Power OFF the scanner, disconnect the scanner from the host PC, and disconnect the power cord 2. Remove Cover, Lower, Right (see ”4.1.3 Cover, Lower, Right” on page 3.

  • Page 91: Cover Assy, Middle

    • Torx Screw, #6-32x3/8 BHT - Qty 2 To reassemble the Cover, Lower, Left, perform the following: 1. Make sure the scanner is powered OFF, the scanner is disconnected from the host PC, and the power cord is disconnected from the back of the scanner 2.

  • Page 92: Reassembly

    Item(s) Needed • T10 Torx Driver The first month’s production of Ngenuity scanner’s (serial numbers beginning with HDL, HLG, and HLC) require T15 Torx Drivers for the Cover Assy, Middle, Front Page, as the two screws used were T15 Torx screw. Later production was changed to use the more common T10 torx screw which requires a T10 Torx Driver for removal.

  • Page 93: Main Assembly

    2. Slide the Cover Assy, Middle, Front Page forward, onto the front page assembly (when standing on front of the scanner), making sure the posts the ball stud clips are mounted to (left and right sides) slide into the cut-outs provided in the left and right side of the front page assembly (3) 3.
  • Page 94 ARNING Never attempt to remove the glass flat from its frame. Doing so can cause the glass flat to crack or break and could cause injury to the person holding it. BBH highly recommends the Glass Flat Assembly be cleaned anytime that it is removed or replaced to avoid possible image problems.

  • Page 95: Reassembly

    EASSEMBLY BBH highly recommends the Glass Flat Assembly be cleaned anytime that it is removed or replaced to avoid possible image problems. For information on cleaning the Glass Flat Assemblies, refer to the Maintenance section of the Ngenuity Operator Manual (S008769). Item(s) Needed •...

  • Page 96: Feeder Assembly

    Tray indentations for glass flat clips Glass Flat Removed Back page (bottom) tray as viewed from the top looking down 6. Secure the glass flat in place by gently pushing the two fastening clips back towards the back of the scanner until they snap into place 7.

  • Page 97: Reassembly

    4. Remove the Lower Front Cover Assembly (see ”4.1.5 Lower Front Cover Assembly” on page 5. Grasp both sides of the Feeder Tray Assy and slowly lift straight up until the Feeder Bracket Assy is at the top most position (just before it can be lifted off the of the elevator guide)(1) 6.
  • Page 98 Right, Lower Cover is removed (see ”4.1.3 Cover, Lower, Right” on page 73) Left, Lower cover is removed (see ”4.1.4 Cover, Lower Left” on page Lower, Front Cover Assembly is removed (see ”4.1.5 Lower Front Cover Assembly” on page 2. Position the Feeder Assembly so that the left and right black, linear gears on the Feeder Bracket Assembly line up with the metal runners (5) located on the scanner’s back page assembly Feeder Assy in a full down position installed on metal runners...

  • Page 99: Tray Assembly, Feeder

    5. Connect the Extension, Paper Present Cable to the main cable and secure the Paper Present Extension Cable in the black, push-barb harness clip (see ”4.2.2 Feeder Assembly” on page 89 for reference) Make sure the cable connector is fully and properly seated. Bad connectivity will cause operational/functional failure.

  • Page 100: Reassembly

    To disassemble the Feeder Tray Assembly, perform the following: 1. Power OFF the scanner, disconnect the scanner from the host PC, and disconnect the power cord 2. Remove Right Lower Cover, (see ”4.1.3 Cover, Lower, Right” on page 3. Remove Left Lower Cover, (see ”4.1.4 Cover, Lower Left”...
  • Page 101 1. Installing the feeder assembly on the scanner assumes the following: Scanner is powered OFF, scanner is disconnected from the host PC, and the power cord is disconnected from the back of the scanner Right, Lower Cover is removed (see ”4.1.3 Cover, Lower, Right”...

  • Page 102: Disengaging The Gas Springs

    6. Secure the Paper Present Extension Cable in the black, push-barb harness clip (see Step #8 under Feeder Assembly) 7. Install the Lower, Front Cover Assembly (see ”4.1.5 Lower Front Cover Assembly” on page 8. Confirm proper feeder movement and function 4.2.4 Disengaging the Gas Springs Disengaging the gas springs on the Ngenuity scanner is required for certain component removal/ replacement such as the large transport belt located on the left side of the scanner (as viewed...
  • Page 103 3. Starting on the left side (as viewed from the front), insert the blade of the flat blade screw driver between the release bracket (located at the top of the gas spring) and the spring itself and gently pry the bracket outwards (away from the spring).
  • Page 104 6. While supporting the scanner’s front page assembly with one hand, perform the same procedure on the opposite side ARNING Take caution when disengaging the gas springs. The scanner’s front page assembly weighs approximately 25 lbs. (11 kg) and requires a service provider’s full support with one hand/arm.

  • Page 105: Eassembly

    AUTION When opening and/or closing the scanner’s front page assembly to/from a service position (gas springs disengaged), be aware of the grounding cable located on the right side of the scanner (as viewed from front) so as not to pinch or crimp it in between the front and back page assemblies (1). EASSEMBLY ARNING Take caution when opening/closing the scanner’s transport cover with the gas springs...

  • Page 106: Replacing Gas Springs

    2. Open the front page assembly and support it in a normal open position (normal as if the gas springs were engaged) with one hand, and position the head of the gas spring onto the corresponding ball joint located on the scanner’s front page assembly.

  • Page 107: Front

    2. Disengage only one gas spring (see ”4.2.4 Disengaging the Gas Springs” on page 3. Using the flat blade screw driver, gently pry (do not remove) the release bracket located on the bottom or back page assembly, out or away from the gas spring 4.

  • Page 108: Replacement

    To remove the Front Page Camera, perform the following: 1. Power OFF the scanner, disconnect the scanner from the host PC, and disconnect the power cord 2. Remove the Cover, Upper, Right (see ”4.1.1 Cover, Upper, Right” on page 3. Remove the front page Glass Flat Assembly (see ”4.2.1 Glass Flat Assembly”...

  • Page 109: Back

    Cover, Upper, Right is removed (see ”4.1.1 Cover, Upper, Right” on page 2. Take hold of the camera bracket in your right hand and support the bottom of the camera with your left (side with LEDs) 3. Carefully slide the camera into the opening in the front page assembly’s frame (right side as viewed from the front of the scanner), taking care NOT to hit or slide the LEDs onto the scanner’s frame.

  • Page 110: Reassembly

    3. Remove the back page Glass Flat Assembly (see ”4.2.1 Glass Flat Assembly” on page 4. Disconnect the camera cable (1) 5. Disconnect the two, LED cables (2) 6. Using the T10 Torx Driver, remove the two screws from the camera’s bracket (3) Camera Bracket In some instances, staples or other...

  • Page 111: Leds

    Cover, Lower, Right is removed (see ”4.1.3 Cover, Lower, Right” on page 2. Take hold of the camera bracket in your right hand and support the bottom of the camera with your left (side without LEDs) 3. Carefully slide the camera into the opening in the back page assembly’s frame (right side as viewed from the front of the scanner), taking care NOT to hit or slide the LEDs onto the scanner’s frame AUTION...
  • Page 112 AUTION Ngenuity’s E-Drawer contain parts sensitive to damage from electrostatic discharge. Use caution to prevent damage. BBH recommends the use of static discharge wrist strap when working with the E-Drawer. Item(s) Needed • Torx Driver • Static discharge wrist strap To remove the E-Drawer from the scanner, perform the following while wearing a static discharge wrist strap: 1.

  • Page 113: Reassembly

    7. Disconnect all five cables from the right side of the scanner (as viewed from scanner back) Motor Cables The scanner’s three motor cables (identified in the image above with call-outs 1, 2, and 3), require connection in the order shown. BBH Manufacturing identifies cable placement by marking each cable with the number 1, 2 or 3.

  • Page 114: Motor Controller Board

    To install the E-Drawer, perform the following while wearing a static discharge wrist strap: 1. Hold the front of the e-drawer (side closest to the power supply) and slide it into the designated cut-out in the back of the scanner (see ”4.2.8 E-Drawer”...

  • Page 115: Installation

    4. Disconnect the two cables originating front the power supply that are connected to the motor controller board (2) 5. Remove the eight torx screws that secure the motor controller board to the e-drawer using the T10 Torx Driver (3) 6.

  • Page 116: Scanner Controller Board

    To install a new Motor Controller Board, perform the following wearing a static discharge wrist strap: 1. This installation procedure assumes the following: Scanner is powered OFF, disconnected from the host PC, and the power cord is discon- nected from the back of the scanner Host PC is disconnected from the scanner All covers are removed (see”4.1 Scanner Covers”...
  • Page 117 the motor controller board, and two cables originating from the power supply also connect to the scanner controller board. In addition to the eight torx screws and cables, fasteners for the SCSI and USB ports, and a grounding bracket assist in securing the scanner controller board to the e-drawer. AUTION Ngenuity’s E-Drawer contain parts sensitive to damage from electrostatic discharge.

  • Page 118: Installation

    5. Remove the eight torx screws that secure the scanner controller board to the e-drawer using the T10 Torx Driver (3) 6. Using the T10 Torx Driver, remove the single torx screw that secures the grounding bracket to the L-bracket mounted on the side of the e-drawer (4) The image above of the scanner controller board should also be referred to for the scanner controller board installation procedure that immediately follows.
  • Page 119 Item(s) Needed • Torque Wrench • T10 Torx Driver • 3/16” Nut Driver • #1 Philips • Static Discharge Wrist Strap • Ngenuity Service Utility (NSU) To install a new Scanner Controller Board, perform the following wearing a static discharge wrist strap: 1.
  • Page 120 The top of the grounding bracket should rest over top of the L-bracket that is mounted to the left side wall of the e-drawer (2), and the SCSI and USB ports should protrude through the cut-outs in the back wall of the e-drawer (3). 5.

  • Page 121: Power Supply

    12. Connect the host PC or field engineer laptop to the scanner and boot up the PC 13. Launch the NSU and perform the following: Page framing adjustment (see ”5.2.3.1 Page Framing Adjustment” on page 209) Reset the counters (if the board has been replaced) Heavy paper level calibration (see ”5.2.6.1 Heavy Paper Level Calibration”...

  • Page 122: Reassembly

    5. Remove the four torx screws that secure the power supply to the back wall of the e-drawer (as viewed from the back of the scanner) using the T10 Torx Driver (1) When removing the torx screw located in the top, left corner, be aware the EMI Diffuser will be removed as well (1).
  • Page 123 Remember to include the EMI Diffuser in the upper left corner when securing the torx screws. The diffuser should be secured between the fastener and the outside wall of the power supply. 4. Wearing the static discharge wrist strap, connect the appropriate cables originating from the power supply to the corresponding plugs on the scanner controller and motor controller boards Scanner Controller PCB...

  • Page 124: Back

    4.3 Back Page Assembly The following components are considered to be part of the scanner’s Back Page Assembly: • Trays Static Brush • Straight Pass-Through Door Assembly • Rollers, & Belts • Separator Assembly • Elevator Components & Sensors • Motors Instructions for disassembling and reassembly are detailed in the following sub-sections.
  • Page 125 2. Remove the Cover, Lower, Left (see ”4.1.4 Cover, Lower Left” on page 3. Remove the Cover, Lower, Right (see ”4.1.3 Cover, Lower, Right” on page 4. Remove the Lower, Front Cover Assembly (see ”4.1.5 Lower Front Cover Assembly” on page 5.

  • Page 126: Reassembly

    9. Once the entry tray clears the separator assembly door, close the door and lift the entry tray up and off the scanner The Tray, Entry, Back Page is removed. AUTION Take care with the scanner’s transport trays once removed from the scanner. Avoid scratching, bending, or twisting the trays.

  • Page 127: Tray, Center

    4. Properly align the seated tray by making sure the side cut-outs in the tray (1) match with the corresponding pins (2) in the back page assembly (both left and right sides) 5. Make sure the two tabs at the bottom front of the tray are inserted into the cut-outs provided in the floor of the back page assembly Left Side 6.

  • Page 128: Reassembly

    5.Using the torx driver, remove the four, T10 torx screws The Tray, Center, Back Page is removed. AUTION Take care with the scanner’s transport trays once removed from the scanner. Avoid scratching, bending, or twisting the trays. EASSEMBLY Item(s) Needed •...
  • Page 129 2. Seat the back page center tray over the transport rollers, aligning the cut-outs in the tray (1) with the pins (2) on the scanner’s back page assembly 3. Using the torque wrench adjusted to 13 in-lbs (N-m) of torque, fasten the four torque screws to secure the back page entry tray to the scanner (see ”4.3.1.2 Tray, Center, Back Page”...
  • Page 130 ARNING Be aware that with the front page assembly in its service position (gas springs disengaged), the scanner becomes top-heavy and can easily tip over backwards if too much weight is rested on it or if lift is provided to the bottom front of the scanner. If the scanner’s front page assembly is in its service position, take care not to lean on the front page assembly or rest heavy objects on it.
  • Page 131 To reinstall the Tray, Exit, Back Page, perform the following: 1. Installation of the back page’s exit tray assumes the following: Scanner is powered OFF, is disconnected from the host PC, and the power cord is discon- nected from the scanner Host PC is disconnected from the scanner All scanner covers are removed (see ”4.1 Scanner Covers”...

  • Page 132: Tray, Exit

    To remove the scanner’s Static Brush, perform the following: 1. Perform steps 1 through 3 found under ”4.3.1.3 Tray, Exit, Back Page” on page 121 (make note of all the Warning and Caution notes) 2. While holding the static brush, remove one of the T10 torx screws securing the static brush to the back page exit tray (not both) (image right shows the right torx screw removed) 3.

  • Page 133: Straight Pass-Through Door Assembly

    4.3.2 Straight Pass-Through Door Assembly When opened, the straight pass-through door assembly allows for straight pass-through scanning of documents. The removal of four fasteners is required to disassemble the straight pass-through door assembly from the scanner Item(s) Needed • Philips Screw Driver •...

  • Page 134: Reassembly

    9. Gently pull the pivot arm out and off of the shaft (5), taking care to pull it only as far as necessary to clear the shaft. Pulling it too far could result in bending the arm Be aware that the white plastic washers located on the shaft (6) (both left and right sides) are loose and can easily fall off and become lost.
  • Page 135 2. Standing at the back of the scanner, slide Right Left the straight pass-through door assembly forward so that the pivot arms are on the outside of the back page assembly, near to where they will be fastened to the shaft of the pass-through door (transport) tray.

  • Page 136: Rollers & Belts

    222 is the only acceptable type of Loctite for use with the pivot arms’ fasteners. Use of any other type of Loctite could cause damage to scanner components during disassembly. A slight adjustment of the straight pass-through transport tray (5) might be required to allow for the placement of the pivot arm onto the shaft.

  • Page 137: Roller Assy, Power Take-Off

    Refer to ”2.2.2.3 Rollers, Belts, & Timing/Tension Components - BP” on page 22 in this manual for an image depicting each roller’s and belt’s location in the scanner. 4.3.3.1 Roller Assy, Power Take-Off The back page’s power take-off roller assembly is the first roller seated immediately after the separator roller.

  • Page 138: Installation

    7. Push the power take-off roller to the left to disengage the left side bearing from the cut-out in the back page assembly 8. Lift the power take-off roller from the scanner, freeing the left side pulley from the timing belt NSTALLATION The power take-off roller is sold as part of a kit.
  • Page 139 3.Position the power take-off roller with the pulley on the left side, sliding it through the transport timing belt from the left (1) - make sure the belt is properly positioned on all the pulleys/gears in question and seat the left side bearing as much as possible (1) 4.

  • Page 140: Roller Assy, Drive, Bp

    5. Seat the opposite end of the power take-off roller into the cut-out located on the right side of the scanner - as viewed from front (3) 6. Install the bearing on the roller’s right side (as viewed from front) with the flange to the outside (4) and push the bearing into the cut- out so as to hold the roller in place (5) 7.
  • Page 141 To remove a Roller Assembly, Drive, Back Page, perform the following: 1. Power OFF the scanner, disconnect the scanner from the host PC, and disconnect the power cord 2. Remove the Cover, Lower, Left (see ”4.1.4 Cover, Lower Left” on page 3.

  • Page 142: Reassembly

    EASSEMBLY The back page drive roller assembly is sold as part of a kit. The roller itself comes assembled with the left side timing pulley, bearing, and e-ring. The service provider is only required to assemble the right side bearing and e-ring (also included in the kit) when installing a back page drive roller.

  • Page 143: Roller Assy, Background Drive, Bp

    5. Seat the opposite end of the drive roller into the cut-out located on the right side of the scanner - as viewed from front (1) 6. Install the bearing on the roller’s right side (as viewed from front) with the flange to the outside (2) and push the bearing into the cut- out so as to hold the roller in place (3) 7.
  • Page 144 4. Remove the Lower, Front Cover Assembly (see ”4.1.5 Lower Front Cover Assembly” on page 5. Remove the Feeder Assembly (see ”4.2.2 Feeder Assembly” on page 6. Remove the back page glass flat (see ”4.2.1 Glass Flat Assembly” on page 7.

  • Page 145: Installation

    11.Once the right side of the background drive roller assembly is free of the scanner, push it towards the left (as viewed from front) to disengage the bearing from the cut-out on the left side 12. Lift the roller shaft up, freeing it from the cut-out in the back page assembly and disengage the left side pulley (as viewed from front) from the large, transport belt The Roller Assembly, Background Drive, Back Page is...
  • Page 146 To install the back page’s Background Drive Roller Assembly, perform the following: 1. Power OFF the scanner, disconnect the scanner from the host PC, and disconnect the power cord 2. Installation of the back page’s background drive roller assembly requires the following scanner components be removed: Lower right and left covers (see ”4.1.3 Cover, Lower, Right”...
  • Page 147 7. Install the bearing (flange side out) on the roller shaft, right side (as viewed from front), and push the bearing in towards the scanner so that the bearing seats fully in the cut-out located on the right side of the scanner (as viewed from front) 8.Push the background drive roller from the left as far as it will go and using the A-150 e-ring installation tool, install the e-ring in the groove on...

  • Page 148: Roller Assy, Background

    13. Turn the background drive roller counter clockwise or towards you (when standing in front of the scanner) to roll the background belt onto the pulley (8). Turn the roller until the belt is fully around both roller’s pulleys (9). The Roller Assy, Background Drive is installed.

  • Page 149: Installation

    8.Lift the left side of the roller to remove the left bushing and spring from the cut-out in the back page assembly (as viewed from front) 9. Lift the right side of the roller to remove the right bushing and spring from the cut-out in the back page assembly (as viewed from front), tilting the roller down and away from the scanner’s transport to free it from the background belt The back page Roller Assembly, Background is removed.
  • Page 150 2. Installation of the back page’s background roller assembly requires the following scanner components be removed: Lower right and left covers (see ”4.1.3 Cover, Lower, Right” on page 73 ”4.1.4 Cover, Lower Left” on page Lower Front Cover Assembly (see ”4.1.5 Lower Front Cover Assembly”...
  • Page 151 6. Slide the background belt located on the right (as viewed from the front of the scanner) onto the background bar pulley, between the flanges (the background roller is most easily installed if the belt is moved slightly off of the background drive roller pulley, towards the scanner’s transport) (5) 7.

  • Page 152: Belt, Large, Transport Roller

    9. Placing a hand on the left side of the roller and the other hand on the right side, firmly push down on both sides simultaneously to snap the bushings in place. Push down until the bushings are at the bottom of, and/or below the top edge of the cut-out The possibility exists that one or both of the notches on a bushing can break off while pushing down and snapping the bushings in place.

  • Page 153: Reassembly

    4. Remove the Cover Assy, Back Page (see ”4.1.6 Cover Assy, Back Page” on page 5. Disengage the left side gas spring (as viewed from front) - (see ”4.2.4 Disengaging the Gas Springs” on page 6. Using the needle-nose pliers, remove the compression spring from the tensioner bracket located on the left side of the scanner’s back page assembly (as viewed from front) (1) 7.

  • Page 154: Belt, Transport Timing

    To install the Large, Transport Roller Belt, perform the following: 1. Before installing the large, transport roller belt, the following is assumed: Scanner is powered OFF, is disconnected from the host PC, and the power cord is disconnected from the back of the scanner Upper and lower left covers are removed (see ”4.1.4 Cover, Lower Left”...

  • Page 155: Reassembly

    3. Loosen the hex nut (1) using the 5/16” hex driver 4. When the nut is loosened, push the white pulley (2) as far right as possible (3) and hold it in position while re-tightening the hex nut. There should be little to no tension on the Belt, Transport Timing 5.Grasp the belt near the left side of the recovery motor pulley and move the belt up and out in order to walk it off of the drive roller...

  • Page 156: Belt, Background, Fp/Bp

    3. Grasping the belt on the left side near the recover motor pulley, turn the belt in a clock-wise motion while at the same time pushing the belt at the top near the drive roller pulley (1), in towards the scanner. Do this until the belt walks its way over the flange of the drive roller pulley and is fully seated on it 4.

  • Page 157: Reassembly

    2. Remove the Cover, Lower, Left (see ”4.1.4 Cover, Lower Left” on page 3. Remove the Cover, Lower, Right (see ”4.1.3 Cover, Lower, Right” on page 4. Remove the Lower, Front Cover Assembly (see ”4.1.5 Lower Front Cover Assembly” on page 5.
  • Page 158 2. Installation of the separator assembly requires the following scanner components be removed: Lower right and left covers (see ”4.1.3 Cover, Lower, Right” on page 73 ”4.1.4 Cover, Lower Left” on page Lower Front Cover Assembly (see ”4.1.5 Lower Front Cover Assembly” on page Feeder Assembly (see ”4.2.2 Feeder Assembly”...

  • Page 159: Separator Door Assembly

    4.3.4.1 Separator Door Assembly In the event the separator door gets bent or damaged with continual use, it alone can be replaced versus having to replace the entire separator assembly. Item(s) Needed • Needle-nose Pliers To disassemble the Separator Door Assembly, perform the following: 1.

  • Page 160: Reassembly

    EASSEMBLY Item(s) Needed • Needle-nose Pliers • A-330 E-Ring Installation Tool • Kit, Assembly, Separator Door To reassemble the Separator Door Assembly, perform the following: 1. Reassembly of the separator door assumes the following: The scanner is powered OFF, disconnected from the host PC, and the power cord is dis- connected from the back of the scanner The Cover, Lower, Left is removed (see ”4.1.4 Cover, Lower Left”...

  • Page 161: Elevator Components

    5. Once the torsion spring is on the shaft, slide the separator access door shaft all the way to the left, through the hole in the separator door and the hole in the support bracket 6. Install the e-ring into the groove on the left side of the shaft 7.

  • Page 162: Motors

    Please note that when disassembling the elevator assembly, both the encoder disk assembly and gear cluster assembly must be removed (slid out of the back page assembly towards the right - as viewed from front) together or at the same time. Go to ”2.2.2.5 Elevator Components, Sensors”...
  • Page 163 The plug is part of the scanner’s Mechanical Controller PCB which is located in the scanner’s E-Drawer) Motor Cables The scanner’s three motor cables (identified in the image above with call-outs 1, 2, and 3), require connection in the order shown. BBH Manufacturing identifies cable placement by marking each cable with the number 1, 2 or 3.

  • Page 164: Reassembly

    8.Release the motor cable from the shaft-mounted, screw clip located directly behind the motor (4) by using the T10 Torx Driver 9. Release the motor cable from the black, push-barb harness clips along the scanner’s left side (as viewed from front) (5) 10.
  • Page 165 2. Standing behind the scanner, position the transport motor so that the transport motor cable is to the inside of the scanner (1) 3.Hold the motor so that the pulley on the motor projects through the cut-out in the back page assembly’s left side (as viewed from front) and the screw holes in the scanner’s back page assembly align with those in the top left corner (2) and bottom right corner (3) of the motor...

  • Page 166: Recovery Motor

    9. Once the large, transport belt is installed, use the 5/16” nut driver to tighten the hex nut on the tensioner bracket, making sure the compression spring is attached (the compression spring will automatically set the correct amount of tension) 10.
  • Page 167 3. Remove the Cover, Lower, Left (see ”4.1.4 Cover, Lower Left” on page 4. Remove the Lower Front Cover Assembly (see ”4.1.5 Lower Front Cover Assembly” on page 5. Remove the Feeder Assembly (see ”4.2.2 Feeder Assembly” on page 6. Remove the back page Glass Flat Assembly (see ”4.2.1 Glass Flat Assembly”...

  • Page 168: Reassembly

    10.Bring the pulley through the assembly wall and let the motor rest on the bottom of the scanner 11.Disengage the motor cable (cable #2) from the black push-barb harness clip mounted to the bottom of the back page assembly, underneath the separator assembly (2) 12.

  • Page 169: Elevator Motor

    4. When the motor is secure, feed the recovery motor cable (cable #2) through the black push- barb harness clip mounted to the bottom of the back page assembly, directly below the separator assembly 5. Feed the remaining amount of cable #2 through the opening in the back page assembly wall - left side (1) - and connect it to the appropriate outlet in the motor controller board 6.

  • Page 170: Front

    4.4 Front Page Assembly 4.4.1 Bracket, Hinge, FP Disassembly instructions for the Bracket, Hinge, FP will be available at the release of Rev B of this document. 4.4.2 Latch Assembly Module Disassembly instructions for the Latch Assembly Module will be available at the release of Rev B of this document.

  • Page 171: Tray Assy, Entry, Fp

    4.4.3.1 Tray Assy, Entry, FP AUTION Ngenuity’s front page trays contain parts sensitive to damage from electrostatic discharge. Use caution to prevent damage. BBH recommends the use of static discharge wrist strap when working with the front page trays. Item(s) Needed •...
  • Page 172 4. Disconnect the bridge cable used to connect the pass- through and exit sensors to the main, page entry sensor board (right side as viewed from back of scanner) (1) 5.Disconnect the gap sensor cable from the bridge cable (connector located on the outside of the front page assembly, left side, as viewed from front of scanner) (2) 6.

  • Page 173: Reassembly

    10. Carefully lift the tray from the scanner AUTION Take care with the scanner’s transport trays once removed from the scanner. Avoid scratching, bending, or twisting the trays. EASSEMBLY Item(s) Needed • Torque Wrench • Static Discharge Wrist Strap • Torx Screw, #6-32x3/8 BHT - Qty 6 To install the Tray Assembly, Entry, Front Page, perform the following while wearing a static discharge wrist strap:...

  • Page 174: Tray Assy, Center, Fp

    Due to the spring action of the front page rollers that sit beneath the front page entry tray, the tray may not sit flush with each cut-out and pin when initially positioned on the scanner. Securing the torx screws will remedy this and the cut-outs/pins will sit flush as shown in the image right.

  • Page 175: Reassembly

    5. Disconnect the pass-through sensor cable (connector is located on the outside of the front page assembly, left side (as viewed from front of scanner) (1) 6. Using the T10 torx driver, remove the eight torx screws that secure the center tray to the front page assembly 7.

  • Page 176: Tray Assy, Exit, Fp

    2. Properly position the tray on the front page assembly, taking care to align the left and right side cut-outs in the tray with the corresponding pins on the scanner chassis (image right is of left side cut-out/pin as viewed from front of scanner) Cut-out Due to the spring action of the front page rollers that sit beneath the front page center tray, the...

  • Page 177: Roller Assy, Entry, Fp

    The front page background roller is the same assembly used in the back page assembly (see ”4.3.3.4 Roller Assy, Background” on page 140); therefore the same part number is used for each. The front page background belt is the same belt used in the back page assembly (see ”4.3.3.7 Belt, Background, FP/BP”...

  • Page 178: Reassembly

    EASSEMBLY Roller assembly kits contain new plastic bushings (where applicable). It is very important when installing these roller assemblies, to replace the old bushings with the new ones. Item(s) Needed • Kit, Roller Assy, Entry, FP To install the Roller Assembly, Entry, Front Page, perform the following: 1.

  • Page 179: Roller Assy, Idler, Fp

    5. Placing a hand on the left side of the roller shaft and the other hand on the right side, firmly push down on both sides simultaneously to snap the bushings in place. Push down until the bushings are at the bottom of, and/or below the top edge of the cut-out (3) The possibility exists that one or both of the notches on a bushing can break off while pushing down and snapping the bushings in place.

  • Page 180: Reassembly

    EASSEMBLY Roller assembly kits contain new plastic bushings (where applicable). It is very important when installing these roller assemblies, to replace the old bushings with the new ones. Item(s) Needed • Kit, Roller Assy, Idler, FP To install a front page idler roller assembly, follow the Reassembly procedure for the front page entry roller (see ”4.4.4.1 Roller Assy, Entry, FP”...

  • Page 181: Reassembly

    7. Standing at the back of the scanner, lift the right side of the roller (bearing and spring only) from the cut-out in the front page assembly 8.Lift the left side of the roller (pulley, bushing and spring) from the cut-out in the front page assembly, removing the front page background belt (1) in the process The Roller Assembly, Background Drive, Front Page is removed.

  • Page 182: Roller Assy, Background, Fp

    2. Install compression springs onto the single plastic bushing as shown (image right), as well as onto the bushing already installed on the roller assembly (between the roller shaft and pulley) 3.Slide the single bushing onto the end of the roller shaft (side without pulley installed), in the same orientation as shown in the image left 4.

  • Page 183: Reassembly

    EASSEMBLY The background roller assembly is sold as part of a kit. The roller itself comes assembled with the a timing pulley and bushing. The service provider is only required to assemble the other side’s bushing, along with compression springs on both sides (also included in the kit). Refer to the Ngenuity Parts Manual (S008772) for kit part number(s).

  • Page 184: Clutch Assembly

    For instructions on how to remove the belt used with the back page assembly’s background roller, go to ”4.3.3.3 Roller Assy, Background Drive, BP” on page 135 in this manual. For instructions on how to remove the belt used with the front page assembly’s background roller, go to ”4.4.4.3 Roller Assy, Background Drive, FP”...
  • Page 185 6. Remove the three belts by walking the belt off of the side of the pulley not containing a shoulder or flange (all three belts will remain around the clutch shaft once removed from the pulleys) The three belts that are part of the clutch assembly are different lengths and therefore, not interchangeable.

  • Page 186: Reassembly

    EASSEMBLY Installation of the clutch assembly should be performed in the same manner it was disassembled, but in the reverse order. 4.4.6 Skimmer Module Assembly Refer to ”2.2.3.5 Skimmer Module & Clutch Assy” on page 36 in this manual for an image depicting the location of the Skimmer Module Assembly in the scanner.
  • Page 187 Make sure the belts are free from pulleys or hubs that are part of the skimmer module assem- 9.Unhook the skimmer module extension spring (1) 10.Open the scanner’s transport cover 11.Remove the skimmer module assembly’s pick and drive rollers (see ”6.3.1.1 Skimmer Rollers”...
  • Page 188 ARNING Gas springs can be disengaged with the front page assembly closed; however, it is not recommended. The gas springs are under pressure when the front page assembly is closed. Prying loose the release bracket in this state will cause the gas spring to shoot up and out uncontrollably.
  • Page 189 18.Remove the front page assembly’s entry roller (see ”4.4.4.1 Roller Assy, Entry, FP” on page 169) (4) 19.Standing facing the back of the scanner, remove the flanged, skimmer pulley (5) located on the outside left of the skimmer module pivot shaft using the 1/16”...
  • Page 190 21.Pull the bearing (7) out (towards the left), and off the skimmer module pivot shaft 22. Using the small, needle-nose pliers, remove the c-clip on the opposite side (right side) of the skimmer module pivot shaft. Use the same procedure as detailed above ARNING BBH recommends wearing safety glasses while removing c-clips from the scanner.

  • Page 191: Reassembly

    25. Once the hub assembly is removed, the skimmer module can be lifted from the scanner’s front page assembly EASSEMBLY Item(s) Needed • 1/16” Hex Driver • Torque Wrench • A-330 Installation Tool for C-clips • A-150 Installation Tool for E-rings To reassemble the Skimmer Module Assembly, perform the following: 1.
  • Page 192 4.Standing at the back of the scanner and looking at the front of the front page assembly, pull back (away from the skimmer module) and hold the drive roller release shaft (5). At the same time, install the skimmer module assembly (6) 5.Once the skimmer module is properly seated, release the drive roller release shaft...
  • Page 193 9. Using the A-330 installation tool for c-clips, install a c-clip onto the pivot shaft outside the bearing located on the left side. The c-clip should be installed into the groove found on the shaft (make sure the bearing is fully seated) 10.Using a torque wrench adjusted to 13 in-lbs (1.5 N-m) of torque, fasten the hub assembly to the right frame wall the skimmer module is mounted between,...
  • Page 194 17. Close the scanner’s transport cover 18. Connect the skimmer module extension spring 19. Install all three clutch assembly belts 20. Confirm the placement of the medium sized clutch belt (belt on the far right when standing in front of the scanner) (see ”4.4.5 Clutch Assembly”...

  • Page 195: Skimmer Module Rollers

    4.4.6.1 Skimmer Module Rollers For information on how to remove the skimmer rollers (pick and drive), see ”6.3.1.1 Skimmer Rollers” on page 222 in this manual. 4.4.6.2 Skimmer Module Belts For information on how to remove the skimmer module belts (pick and drive), see ”4.4.6 Skimmer Module Assembly”...
  • Page 196 To remove the Gap Sensor Board from the scanner, perform the following while wearing a static discharge wrist strap: 1. Power OFF the scanner, disconnect the scanner from the host PC, and disconnect the power cord 2. Remove the Tray Assembly, Entry, Front Page (see ”4.4.3.1 Tray Assy, Entry, FP”...

  • Page 197: Reassembly

    4. Reassemble the scanner and scan test documents to confirm proper function of the gap sensor 4.4.7.2 Page Entry Sensor Board Also known as the ultrasonic sensor board, the page entry sensor board is also fastened to the front page assembly’s entry tray, immediately behind the gap sensor board. AUTION Sensor boards are sensitive to damage from electrostatic discharge.

  • Page 198: Pass-Through Sensor Board

    To reassemble the Page Entry Sensor Board, perform the following while wearing a static discharge wrist strap: 1. Reassembly of the page entry sensor board assumes the following: Scanner is powered OFF, is disconnected from the host PC, and the power cord is discon- nected from the back of the scanner Tray Assembly, Entry, Front Page is removed (see ”4.4.3.1 Tray Assy, Entry, FP”...

  • Page 199: Reassembly

    3. Looking through the opening left from the front page’s camera being removed, disconnect the sensor cable from the pass-through sensor board (1) (image right was taken while standing in front of the scanner) 4. Using the 3/16” nut driver, remove the two hex nuts that secure the pass-through sensor board to the front page entry tray (2) 5.

  • Page 200: Exit Sensor Board

    4.4.7.4 Exit Sensor Board The scanner’s exit sensor board is fastened to the front page assembly’s exit tray. Removal of the exit tray assembly is not required to remove the exit sensor board. AUTION Sensor boards are sensitive to damage from electrostatic discharge. Use caution to prevent damage.

  • Page 201: Reassembly

    extension cable located outside the front page assembly (right side - as viewed from back) (C), and free the connector from the front page assembly’s metal harness (D). EASSEMBLY Item(s) Needed • Torque Wrench • 3/16” Nut Driver • Static Discharge Wrist Strap To reassemble the Exit Sensor Board from the scanner, perform the following while wearing a static discharge wrist strap: 1.

  • Page 202: Ultrasonic Sensor Bracket - Bp

    Sensor boards are sensitive to damage from electrostatic discharge. Use caution to prevent damage. BBH recommends the use of static discharge wrist strap when working with sensor boards. 4.4.8.1 Ultrasonic Sensor Bracket - BP The bracket that holds the back page ultrasonic sensors is located underneath the entry (transport) tray, directly behind the separator assembly.

  • Page 203: Reassembly

    5. Using the T10 torx driver, remove the two torx screws that secure the bracket to the back page assembly 6. Lift the bracket and remove it from the scanner EASSEMBLY Item(s) Needed • T10 Torx Driver • T10 Torx Screws - Qty 2 •...

  • Page 204: Ultrasonic Sensor Bracket - Fp

    4.4.8.2 Ultrasonic Sensor Bracket - FP The bracket that holds the front page ultrasonic sensors is located directly behind and below the clutch assembly. Two T10 torx screws secure the bracket to the front page assembly, with each sensor having a cable that connects to the page entry sensor board. To remove/replace individual ultrasonic sensors, remove the bracket, first.

  • Page 205: Reassembly

    6. Using a T10 torx driver, remove the two torx screws that secure the ultrasonic sensor bracket to the scanner 7. Slide the bracket towards the back of the scanner and remove it completely EASSEMBLY Item(s) Needed • T10 Torx Driver •...

  • Page 206: Replacing Individual Ultrasonic Sensors

    3. Using the T10 torx driver, fasten the two torx screws to secure the bracket to the front page assembly 4. Connect the three sensor cables to the page entry sensor board (see ”4.4.8.2 Ultrasonic Sensor Bracket - FP” on page 196 for an image reference) 5.
  • Page 207 ”4.4.8.2 Ultrasonic Sensor Bracket - FP” on page 196, depending on which sensor has been removed) 2. Holding the bracket in both hands, use both thumbs to push the ultrasonic sensor up through the bottom of the frame until the top half of the sensors rubber gasket is seated through and top of the bracket frame (1) The Ultrasonic Sensor is installed.
  • Page 208 S008770 Rev A...

  • Page 209: Ngenuity Service Utility

    Ngenuity Service Utility ® Like the Ngenuity Operator Utility (NOU), the NSU is a Windows -based software utility that provides the required functions needed by BBH Authorized Service Providers (ASPs) to assist with scanner troubleshooting and to perform essential calibrations and functional validations after service operations (e.g.
  • Page 210 8. Name the new folder (image right displays the new name as “NSU_Install”) 9. Click the OK button The Extract browse dialog displays with the new folder specified as the “Extract to:” location 10.Click the EXTRACT button to extract the zip files to the new folder 11.
  • Page 211 14. Click the NEXT button to begin the installation procedure, or... Click the CANCEL button to cancel the installation Click the BACK button to go back to the previous screen 15.Agree to the terms of the Limited Use License Agreement by clicking the “I Agree” radio button, or... Click the “I Do Not Agree”...

  • Page 212: Getting Started

    18.After clicking the NEXT button, a dialog displays showing the progress of the installation Click the CANCEL button ONLY to cancel the installation 19. When the installation is complete, click the CLOSE button to end the installation process and begin using the NSU 5.1 Getting Started When the NSU is launched, but before displaying its Home...

  • Page 213: Nsu Functionality

    At this point, if the NSU determines the PC is not connected to an Ngenuity scanner, the No Scanner Found dialog is displayed (image right). The ASP can click the ABORT button, which terminates the launch of the application, connect the scanner to the PC and then launch the NSU again;...

  • Page 214: Menu Item - File

    5.2.1 Menu Item - File The NSU’s File menu contains two, secondary menu selections: Update Configuration; and Exit. Update Configuration allows the ASP to up-load specialty files received by BBH Technical Support to update the scanner’s configuration information. This function is primarily used after replacing the scanner’s control panel (see ”5.2.1.1 Control Panel Configuration”...
  • Page 215 4. Send the following information to BBH Technical Support via email to engsupport.scanner@bowebellhowell.com, with “Control Panel Replacement’ in the subject line: Customer Name and Location ASP Company/ASP Name ASP Email Address where to send the .mdl file to Scanner Serial Number Scanner Model Security String (this information is obtained from the Scanner Details dialog.

  • Page 216: Menu Item - Tools

    6. Upon receipt of the mdl file from BBH Technical Support, launch the NSU and select the File menu 7. Select Update Configuration A Browse dialog will display 8. Locate the .mdl file (either on the local computer the NSU is loaded on or from a USB drive plugged into the same computer), and click the OPEN button The NSU will up-load the file and report the update was successful.

  • Page 217: Page Framing Adjustment

    Page Framing is a tool to that allows the ASP to adjust the transport speed to lengthen (stretch) or shorten the image. It also allows the ASP to adjust the vertical (start of page) and horizontal image position of both the front and back pages.

  • Page 218: Transport Ppm Measurement

    4. Open the NSU, click on the Tools menu, and select Page Framing to launch the page framing tool 5. Scan the framing target (in portrait) and use the page framing tool to make the appropriate adjustments to the scanner speed, vertical image position, and/or horizontal image position.

  • Page 219: Menu Item - Help

    9. Click the STOP button to stop scanning documents Documents will stop being fed into the scanner and the scanner will process any documents still in the transport The transport will continue to run until the automatic time-out (20 seconds) 10.

  • Page 220: Scanner Details - Save As

    The version information contained in the screen shot (above) is for demonstration purposes only and should not be used as a reference for scanners in the field. About displays the version information pertinent for the NSU. 5.2.4.1 Scanner Details - Save As... Item(s) Needed •...

  • Page 221: Scanner Details - Update Firmware

    4. Click on the Help menu and select Scanner Details to launch the Scanner Details dialog 5. Click the SAVE AS button A browse dialog will open 6. Specify a destination on the computer to save the .txt file 7. Type in a name for the file or use the default name (‘versions’) 8.

  • Page 222: Tab - Parameters

    6. Locate and select the .pkg file (firmware update file) and click the OPEN button The update will begin automatically and will display a message when complete 5.2.5 Tab - Parameters The controls for the Parameters function are not available in the NSU, v0.62, Message v1.03. When the controls become available for the Parameters function this manual will be updated accordingly.

  • Page 223: Tab

    5.2.6 Tab - Page Sensors The Page Sensors tab displays the current Inactive, Active, and Dark Signal Levels (millivolt or mV) of each of the scanner’s page (transport) sensors (i.e Page Exit, Pass Thru Exit, Patch Code, Page Entry, and Gap). The Patch Code feature is not yet available on Ngenuity scanners.

  • Page 224: Heavy Paper Level Calibration

    Calibration results will appear in the line item list box located in the middle, right of the dialog (image above and left). If a dark calibration level falls below the “fault” limit of 800 mV, the value will be displayed in red.

  • Page 225: Tab - Camera

    2. Power ON the scanner and the computer 3. Launch the NSU 4. Click on the Page Sensors tab 5. Click the CALIBRATE HEAVY PAPER LEVEL button An Information dialog will open 6. Open the scanner’s transport cover and place the 110 lb.

  • Page 226: Tab - Motors

    ASPs can also set the intensity levels for the LEDs to Off, Dim, or Full, displaying the accumulated LED hours for each. If cameras and/or LEDs are replaced on the scanner, the RESET button allows the ASP to reset the Accumulated LED hours to maintain accurate records. The Calibration Data table displays uneditable camera calibration data that may be useful to BBH Technical Support should any issues arise involving the cameras/LEDs.

  • Page 227: Maintenance

    Maintenance Keeping the scanner’s hardware and software versions current, along with performing routine maintenance such as cleaning and replacing worn parts will ensure optimal image quality and prolong the life of the scanner. 6.1 Version Numbers To maintain optimal scanner performance and image quality, it is important to make sure the scanner is being operated using the most current versions of software and firmware that are available for it (refer to ”5.2.4 Menu Item - Help”...
  • Page 228 Based on the intervals set, and in addition to the reminders displayed by the NOU, the Maintenance LED on the scanner’s control panel will also light, acting as additional notification to the Operator. To turn the MAINTENANCE LED off and to reset the interval count so future reminders will display, the user must perform a quick confirmation in the NOU after each maintenance procedure is completed.

  • Page 229: Items Needed

    Maintenance Recommended Range Symptoms Approx. 34,000 pages (can vary Ink Cartridge(s) - only relevant if depending on Poor print quality optional imprinter(s) installed number of char- (factory set) acters per page and font used, etc.) 6.2.1 Items Needed The following items are required for performing routine maintenance on your Ngenuity scanner: •...

  • Page 230: Feed Rollers

    ARNING Before performing any maintenance procedures, power OFF the scanner. ARNING Before performing any maintenance procedures on the scanner, remove all jewelry or any items from hands or wrists that could become caught on internal scanner components. 6.3.1 Feed Rollers The Skimmer (Pick and Drive) and Separator Rollers make up what is referred to as the Feed Rollers.

  • Page 231: Cleaning The Skimmer Rollers

    LEANING THE KIMMER OLLERS Over time the tires on the skimmer rollers (pick and drive rollers) will become dirty and may begin to slip on paper or cause multifeeds. To prevent feeding problems and avoid rubber tire replacements, BBH recommends cleaning the skimmer rollers (tires) every 10,000 pages fed or as needed.
  • Page 232 The right drive roller shaft which works on a spring, will shift along with the roller and pro- trude out of the right side of the scanner’s upper tray. Position the index finger of your right hand on the area of the drive roller shaft that is protruding out from the right side of the scanner’s upper tray and hold the shaft there, in place Left Drive Roller Shaft...

  • Page 233: Replacing Tires

    10. Once both the skimmer rollers and separator rollers are cleaned, reset the maintenance reminder for cleaning the Feed Rollers located in the Maintenance Monitor section of the NOU’s Home Screen With the NOU active and communicating with the scanner (refer to the Ngenuity Operator manual - S008769 - for more information on the Ngenuity Operator Utility), click on the Clean hyperlink associated with “Clean Feed...

  • Page 234: Separator Roller

    6. Install new tires with tire markers facing the same side the metal clutch is visible on, taking care to position the tires flush against the inside lip of the plastic hub 7. Install the skimmer rollers (see ” Cleaning the Skimmer Rollers” on page 223) 8.

  • Page 235: Cleaning The Separator Roller

    Exploded View Assembled View The separator roller sits on a spring-loaded pivot assembly inside the scanner and is accessed through the separator door. The separator door is hinged at the bottom near the feeder tray and opens outward towards the font of the scanner to expose the separator roller. The scanner’s transport cover must be opened in order to open the separator door.
  • Page 236 1. Power OFF the scanner 2. Open the scanner’s transport cover 3. Open the separator roller door by pulling the door towards the front of the scanner, exposing the separator roller 4. Lift the separator roller out of the scanner 5.

  • Page 237: Replacing The Separator Roller

    With the NOU active and communicating with the scanner (refer to the Ngenuity Operator manual - S008769 - for more information on the Ngenuity Operator Utility), click on the Replace hyperlink associated with “Clean Feed Rollers” in the Maintenance monitor of the Home screen A confirmation dialog window will display.

  • Page 238: Optics

    9. Once the separator roller and all four skimmer roller tires have been replaced, reset the maintenance reminder for replacing the Feed Rollers located in the Maintenance Monitor section of the NOU’s Home Screen With the NOU active and communicating with the scanner (refer to the Ngenuity Operator manual - S008769 - for more information on the Ngenuity Operator Utility), click on the...

  • Page 239: Glass Flats

    AUTION Avoid using any item that may leave lint behind or will cause the roller to become shiny. Do NOT use the Roller & Glass Cleaner supplied in the Ngenuity Cleaning and Starter Cleaning Kits or the Cleaning Wipes. These types of cleaning items can cause further problems with image quality.

  • Page 240: Cleaning Glass Flats

    frames. When removing a glass flat for cleaning or replacement, the entire assembly (glass flat and frame) are removed and replaced as one piece. The cameras’ glass covers are part of the Optics group (see ”6.3.2 Optics” on page 230 above).
  • Page 241 Glass Flat Right Side Fastening Clips (2) Frame Glass Guides (5) Left Side Locate the 2 fastening clips that secure the glass flat in the scanner. They are located along the back, horizontal edge of the glass flat (closest to the back of the scanner), one on the far left side and the other on the far right.

  • Page 242: Replacing Glass Flats

    Ease the back side of the glass flat (side with 2 fastening clips) down into place (the fas- tening clips should marry up with corresponding indentations in the transport tray) Tray indentations for glass flat clips Glass Flat Removed Bottom (back page) tray as viewed from the top looking down Secure the glass flat in place by gently pushing the 2 fastening clips back towards the back of the scanner until they snap into place 7.

  • Page 243: Cameras' Glass Covers

    2. Open the scanner’s transport cover 3. Remove the bottom (back page) glass flat (see “Cleaning Glass Flats” on page 232) 4. Clean the new, bottom (back page) glass flat (see “Cleaning Glass Flats” on page 232) 5. Insert the new, bottom (back page) glass flat (see “Cleaning Glass Flats”...
  • Page 244 scanned, and the volume of scanning may require more frequent cleanings. A good rule of thumb to follow is, anytime the glass flats are cleaned the cameras’ glass covers should be cleaned at the same time. Item(s) Needed • Lint free swab To clean the cameras’...
  • Page 245 9. Once all the items that make up the scanner’s Optics have been cleaned, reset the Optics main- tenance reminder in the NOU With the NOU active and communicating with the scanner (refer to the Ngenuity Operator manual - S008769 - for more information on the Ngenuity Operator Utility), click on the Clean hyperlink associated with “Clean Optics”...

  • Page 246: Leaning The Feeder

    LEANING THE EEDER ENSOR The feeder sensor detects paper on the feeder table. Dust and small particles of paper may build up on the sensor, causing the feeder table not to lower after the last page fed. Regular cleaning of the feeder sensor will reduce this problem. Feeder Sensor Separator Roller Door...

  • Page 247: Cleaning Transports

    3. When finished, open the transport cover and clean the remaining sensors 4. Clean all the items in the scanner’s Optics group (glass flats, cameras’ glass covers, sensors, background rollers) 5. Close the scanner’s transport cover 6. Once all the items that make up the scanner’s Optics have been cleaned, reset the Optics main- tenance reminder in the NOU With the NOU active and communicating with...
  • Page 248 Top or Front Page Tray Assembly (as viewed from front - transport cover open) Gap Sensor (1) Page Entry Sensors (3) Pass-Through Sensor (1) Left Side View - Transport Cover Open Top or Front Page Assembly - Covers Removed Transport Cover Hinge Front of Scanner...
  • Page 249 • Blower Brush • Forced Air (optional, not supplied) AUTION Avoid using any type of cotton swab or any item that may leave lint behind. These types of cleaning items can cause further problems with sensors functioning properly. ARNING Make sure to power OFF the scanner before applying forced air to the sensors. AUTION If using forced air to clean the sensors, do NOT turn the can of forced air upside down or tip it sideways more than 40 degrees while using.

  • Page 250: Camera Calibration

    6.3.3 Camera Calibration Camera calibration is important for maintaining consistent image quality. Calibrating the cameras resets the white level and balance in the scanner. It performs red, green, blue (RGB) color balance and gain setting, and horizontal light level correction. The final measurement results in a correction function which levels the brightness over the complete scan width.
  • Page 251 3. When calibrating the front and back cameras, make sure the Both value is selected and click the START button The prompt to lift the skimmer and manually feed the calibration sheets into the scanner will display. 4. Lift the skimmer. The scanner will automatically go into manual mode (refer to the Ngenuity Operator manual - S008769 - for more information on feed modes).

  • Page 252: Cleaning The Transport

    If the confirmation screen states that the calibration was unsuccessful, power OFF the scanner, shut down the host PC, clean the scanner’s optics and begin the procedure again. If the calibration is unsuccessful a second time, contact the BBH Help Desk at 1-800-SCAN- 495 or your local BBH Authorized Service Provider (ASP).

  • Page 253: Lamps (Leds)

    After cleaning the transport, BBH recommends cleaning both glass as residue from the transport cleaning sheets can sometimes come loose and remain on the glass (see ”6.3.2.2 Glass Flats” on page 231). 6.3.4 Lamps (LEDs) AUTION The LEDs on Ngenuity scanners should NOT be cleaned or wiped with any type of wipes and/ or solvent The LED illumination system on Ngenuity scanners should last the life of the scanner.

  • Page 254: Cleaning - Asps Only

    1. Power OFF the scanner 2. Using a small, flat blade screw driver gently lift the cork pad from the feeder table, taking care not to scratch the feeder table in the process. Make sure all remnants of the old cork pad are removed 3.
  • Page 255 Troubleshooting The following section offers some helpful hints for troubleshooting your Ngenuity scanner should the need arise. Should you have any questions about the information contained within this section, contact the BBH Help Desk at 1-800-SCAN-495. If your problem(s) persist, contact your local BBH Authorized Service Provider (ASP).

  • Page 256: Covers

    Error Message Possible Cause Possible Remedy Bad or Missing Front Camera The front (top) camera is not Service required. Contact your communicating local BBH Authorized Service Provider (ASP). A list of ASPs can be found on the BBH web site www.bbhscanners.com Bad or Missing Back Camera The back (bottom) camera is...
  • Page 257 Symptom Cause Remedy Skewed documents Skimmer roller tires not Reinstall the skimmer tires installed properly (”6.3.1.1 Skimmer Rollers” on Multifeeds page 222) Skimmer rollers need Feeder jams cleaning Clean the skimmer rollers ” Cleaning the Skimmer Rollers” on page 223 Clean the separator roller ”...
  • Page 258 Symptom Cause Remedy Slippage of documents or Front skimmer roller (pick Clean and or replace the skimmer multifeeds roller) is worn out rollers ”6.3.1.1 Skimmer Rollers” on page 222 Skimmer needs cleaning Color image lacks fidelity Camera(s) need to be Calibrate the camera(s) calibrated ”6.3.3 Camera Calibration”...

This manual is also suitable for:

Ngenuity 9125Ngenuity 9090

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