Philips System One Troubleshooting Manual

Nothing happens when you apply power to the humidifier.

Verify that the humidifier and therapy device are properly plugged in. Make sure the AC power cord is connected correctly to the power supply and the power supply cord is correctly plugged into the wall.

If the problem continues to occur, contact your home care provider. Return the humidifier, therapy device, and power supply to your provider to determine if the problem is with the therapy device, humidifier, or power supply.

High Leak

Remove your mask and tubing and check for kinks or tears. If it is torn or damaged, contact your home care provider or Respironics for replacement tubing and/or mask.

If the tubing is not damaged, reattach your tubing, turn on the airflow, and check to make sure you do not still feel air coming out of the port area.

Remove the therapy device from the humidifier and reconnect. Make sure the air inlet port on the humidifier connects securely to the air outlet port on the device.

If high leak persists, issue may be caused by a misaligned or damaged seal. Seals are not user-serviceable components. Please contact your home care provider or Respironics.

Remove the water tank from the humidifier base, and then slide the tank back in the humidifier, making sure it is pushed back as far as it can go.

If high leak persists, issue may be caused by a misaligned or damaged seal. Seals are not user-serviceable components. Please contact your home care provider or Respironics.

The humidifier LED icon on the therapy device is flashing.

Check the outlet power and verify that the humidifier and therapy device are properly plugged in. Make sure the AC power cord is connected correctly to the therapy device's power supply. Make sure the AC power cord is correctly plugged into the wall.

If the problem continues to occur, contact your home care provider. Return the humidifier, therapy device, and power supply to your provider, to determine if the problem is with the therapy device, humidifier, or power supply.

Check the power connections to the humidifier. If the problem continues, contact your home care provider or Respironics.

Note: If the water is not heating, you can temporarily use the humidifier as an unheated pass-over humidifier.

The humidifier is cracked or damaged.

The therapy device is operating but the humidifier's airflow is low or stopped.

The water tank's middle seal is damaged.

Excessive condensation in the tubing.

The humidifier door has been accidentally removed from the humidifier.

The humidifier door can be easily reattached.

With the water tank removed, align the hinge side of the door with the back of the humidifier in a fully open position (see figure below).

Make sure the hinges are aligned with the grooves of the humidifier. Rotate the door closed. You will need to apply pressure until the door snaps past the locked open position. Verify that the door is working properly.

If further assistance is needed, contact your home care provider.

The humidifier has fallen off your table or night stand.

Always make sure your humidifier is placed on a hard, flat surface so the rubber feet on the bottom of the humidifier base can adhere to the surface (make sure there is no fabric under the base). The humidifier must be level for proper operation.

Also, place the humidifier away from the edge of the night stand or table, so it doesn't accidentally get knocked off the table.

If the humidifier falls and water gets into the therapy device, drain all water out of the therapy device. Allow it to air dry to make sure it is completely dry before reapplying power.

If the placement of the tubing causes the humidifier to fall, make sure that you use proper hose management when setting up your device. Route the tubing behind the bed's headboard.

If the humidifier does not operate correctly after falling, contact your home care provider or Respironics.