LG WM0642HW Troubleshooting Manual

Rattling and clanking noise

• Foreign objects, such as keys, coins, or safety pins, may be in drum or pump.

• Stop washer and check drum and drain filter for foreign objects. If noise continues after washer is restarted, call for service.

Thumping sound

• Heavy wash loads may produce a thumping sound.
• Washer load may be out of balance.

• This is normal. If sound continues, washer is probably out of balance. Stop and redistribute wash load.
• Stop and redistribute wash load.

Vibrating noise

• Shipping bolts and/or packaging materials not removed.
• Wash load may be unevenly distributed in the drum.
• Not all leveling feet are resting firmly on the floor.
• Floor not rigid enough.

• See Installation Instructions for removing shipping bolts and packaging.
• Stop washer and rearrange wash load.
• Adjust the leveling feet. Make sure all four feet are in firm contact with the floor while the washer is in the spin cycle with a load.
• Make sure that the floor is solid and does not flex. Refer to "Flooring" in the Installation section.

Water leaking around washer

• Fill hose connection is loose at tap or washer.

• Check hoses. Check and tighten hose connections.

• House drain pipes are clogged.

• Unclog drain pipe. Contact a plumber if necessary.

Excessive sudsing

• Too much detergent or incorrect detergent.

• Reduce detergent amount or use low-sudsing detergent.
  Only use detergent with the HE (High-Efficiency) logo.
  

Staining

• Laundry products added to washer drum.
• Washer not unloaded promptly.
• Clothes not properly sorted.

• Load laundry products into the dispenser.
• Always remove items from the washer as soon as the cycle is complete.
• Always wash dark colors separately from light colors and whites to prevent discoloration. If possible, do not wash heavily soiled items with lightly soiled ones.

• Drain hose is bent, pinched, or clogged.
• The drain filter is clogged.

• Make sure the drain hose is free of clogs, kinks, etc., and is not pinched behind or under the washer.
• Clean the drain filter. See the User Maintenance Instructions section.

• Water supply taps are not open fully.
• Water line hoses are kinked, pinched, or bent.
• Water inlet filters are clogged.
• Water pressure to tap or house is too low.

• Make sure that the water taps are open fully.
• Make sure the hoses are not kinked or pinched. Be careful when moving the washer.
• Clean the inlet filters. See the User Maintenance Instructions section.
• Check another faucet in the house to make sure that household water pressure is adequate.

Washer will not turn on

• Power cord is not properly plugged in.
• House fuse is blown, circuit breaker has tripped, or power outage has occurred.

• Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60-Hz. outlet.
• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.

• The door is not closed properly.

• Make sure that the door is closed properly and press the CYCLE SELECTOR KNOB. After starting a cycle, it may take a few moments before the drum begins to turn or spin. The washer will not spin unless the door is locked (DOOR LOCK will appear in the display).
• If the door is closed and locked and the open door error message is displayed, call for service.

• Interior temperature of washer is too high.
• Water level in washer is too high.

• The washer door has a safety lock to prevent burns. Allow the washer to cool until the DOOR LOCK indicator turns off in the display.
• Allow the washer to complete the programmed cycle, or run the DRAIN & SPIN cycle to drain the water.

Wash cycle time is longer than usual

• The washer automatically adjusts the wash time for the amount of laundry, water pressure, water temperature, and other operating conditions.

• This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle.

Musty or mildewy odor in washer

• Incorrect or too much detergent has been used.
• Inside of tub not cleaned properly.

• Use only HE (High-Efficiency) detergent in accordance with the manufacturer's instructions.
• Run the TUB CLEAN cycle regularly. Be sure to wipe around and under the door seal frequently.
• Clean around door seal/glass to prevent odor or mildew:
  1. wipe dry the door seal/glass and the door opening area
  2. wipe around the inner drum/door seal and the lower door seal

Wrinkling

• Washer not unloaded promptly.
• Washer overloaded.
• Hot and cold water inlet hoses are reversed.

• Always remove items from the washer as soon as the cycle is complete.
• The washer can be fully loaded but the drum should not be tightly packed, and the door should close easily.
• Hot water rinse can set wrinkles in garments. Check the inlet hose connections.

• Load is too small.
• Load is out of balance.
• The washer has an imbalance detection and correction system. If individual heavy articles are loaded (bath mat, bath robe, etc.) and the imbalance is too great, the washer will make several attempts to restart the spin cycle. If an imbalance is still detected, the washer will stop and the error code will be displayed.

• Add 1 or 2 similar items to help balance the load.
• Rearrange items to help balance the load.

• Control error.

• Unplug the washer and call for service.

• Water level is too high due to a faulty water valve.

• Close the water taps, unplug the washer, and call for service.

• The water level sensor is not working correctly.

• Close the water taps, unplug the washer, and call for service.

• Thermal overload protection circuit in the motor has been tripped.

• Allow the washer to stand for 30 minutes to allow the motor to cool; then restart the cycle. If the LE error code still appears, unplug the washer and call for service.

• A power failure has occurred.

• Restart the cycle.