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Kessil AP9X Troubleshooting Manual

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Kessil AP9X
Troubleshooting

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Summary of Contents for Kessil AP9X

  • Page 1 Kessil AP9X Troubleshooting...
  • Page 2 Kessil AP9X Troubleshooting If you’ve opened the Kessil app to find the screen blank or find an error message asking you to connect to a Wi-Fi SSID, continue reading.
  • Page 3 Kessil AP9X Troubleshooting ● Note that tablets aren’t officially supported, though they may work with the app. However, if you’re having trouble connecting via tablet, use a cell phone instead.
  • Page 4 Kessil AP9X Troubleshooting ● To start, you need to figure out which color your AP9X is and what that means. You can find the indicator lights on the front right side of the AP9X unit.
  • Page 5 “App Setup” if your WiFi Dongle K-Link daisy-chained fixtures. displays this color. Control buttons disabled when the WiFi of AP9X Successfully connected to mobile device and act as the is turned on or when there is a K-Link signal master (through "Connect Directly Via WiFi").
  • Page 6 QUICK RELOAD...
  • Page 7 ● If your AP9X indicator light is blue/blue or blue/green. ○ If blue/green, connect to your home router. ○ If blue/blue, connect to the Kessil network. ● If your AP9X WiFi indicator light is red, please skip to the “WiFi Reset” step.
  • Page 8 QUICK RELOAD Click the “+” button at the bottom right-hand side of the screen. ●...
  • Page 9 QUICK RELOAD Click the “+” button at the bottom right-hand side of the screen. ● Then select the “Quick Reload” option. ●...
  • Page 10 QUICK RELOAD Click the “+” button at the bottom right-hand side of the screen. ● Then select the “Quick Reload” option. ● Press “Quick Reload” again. ●...
  • Page 11 Once it loads, select the desired item if it displays. If you have ● multiple AP9X units, it doesn’t matter which one you choose, but if you have one that has been failing to connect you can choose that unit to force the connection. Then press “OK” at the bottom of the...
  • Page 12 Once it loads, select the desired item if it displays. If you have ● multiple AP9X units, it doesn’t matter which one you choose, but if you have one that has been failing to connect you can choose that unit to force the connection. Then press “OK” at the bottom of the screen.
  • Page 13 QUICK RELOAD ● If the quick reload didn’t resolve the issue, you’ll need to perform a WiFi reset. Continue reading for more assistance.

  • Page 14: Wifi Reset

    WiFi Reset...
  • Page 15 WiFi Reset Use this feature if any of the following applies to you. **NOTE THAT THIS WILL NOT ERASE YOUR PROGRAMS** ● If the WiFi indicator light is RED. ● Purchased/Setup a new router. ● Created a new network access point. ●...
  • Page 16 WiFi Reset ● While the AP9X is plugged into the light. Press and hold the WiFi and INT buttons for 3-seconds. If done properly, the MODE indicator light will flash at the 10-second mark. ● If the reset was successful, the WiFi indicator light should turn orange.
  • Page 17 RESETTING THE APP...
  • Page 18 RESETTING THE APP From the dashboard, press the “Settings” button. ●...
  • Page 19 RESETTING THE APP From the dashboard, press the “Settings” button. ● Press “Reset App” ●...
  • Page 20 RESETTING THE APP From the dashboard, press the “Settings” button. ● Press “Reset App” ● Press “Yes” that you acknowledge the settings will be removed. - Continue ● watching to learn how to get the app set up.

  • Page 21: App Setup

    APP SETUP...
  • Page 22 App Setup After you reset the app, you’ll need to select your timezone. Be sure to ● choose the closest major city you live near or another city that you know shares the same time zone.
  • Page 23 App Setup After you reset the app, you’ll need to select your timezone. Be sure to ● choose the closest major city you live near or another city that you know shares the same time zone. Social Media logins allow you to backup your programs. This is not ●...
  • Page 24 Social Media logins allow you to backup your programs. This is not ● required and can be skipped if you like. If you want to backup your programs, log into a social media account of your choice. Select “AP9X”. ●...
  • Page 25 ● required and can be skipped if you like. If you want to backup your programs, log into a social media account of your choice. Select “AP9X”. ● Choose your connection method. The first option uses your home router as ●...
  • Page 26 THROUGH WIRELESS ROUTER...
  • Page 27 THROUGH WIRELESS ROUTER Select “Through Wireless Router”. ● **Note that you can only use 2.4GHz networks only**...
  • Page 28 THROUGH WIRELESS ROUTER Select “Through Wireless Router”. ● **Note that you can only use 2.4GHz networks only** If your indicator light is purple, it’s still booting up. ●...
  • Page 29 THROUGH WIRELESS ROUTER Select “Through Wireless Router”. ● **Note that you can only use 2.4GHz networks only** If your indicator light is purple, it’s still booting up. ● Once it’s done booting up, the indicator light will turn orange. ●...
  • Page 30 ● Once it’s done booting up, the indicator light will turn orange. ● Scan one of the three QR codes that were included in the Ap9X packaging. ● Once scanned, press “Join”. If you don’t have the QR code, press “Skip”, leave the app, join the ○...
  • Page 31 ● Once it’s done booting up, the indicator light will turn orange. ● Scan one of the three QR codes that were included in the Ap9X packaging. ● Once scanned, press “Join”. If you don’t have the QR code, press “Skip”, leave the app, join the ○...
  • Page 32 ● Once it’s done booting up, the indicator light will turn orange. ● Scan one of the three QR codes that were included in the Ap9X packaging. ● Once scanned, press “Join”. If you don’t have the QR code, press “Skip”, leave the app, join the ○...
  • Page 33 THROUGH WIRELESS ROUTER ● If you see this screen afterwards. You’re in!
  • Page 34 CONNECT DIRECTLY VIA Wi-Fi...
  • Page 35 CONNECT DIRECTLY VIA Wi-Fi Select “Connect Directly Via Wi-Fi”. ●...
  • Page 36 CONNECT DIRECTLY VIA Wi-Fi Select “Connect Directly Via Wi-Fi”. ● If your indicator light is purple, it’s still booting up. ●...
  • Page 37 CONNECT DIRECTLY VIA Wi-Fi Select “Connect Directly Via Wi-Fi”. ● If your indicator light is purple, it’s still booting up. ● Once it’s done booting up, the indicator light will turn orange. If it’s not, ● follow the instructions on the screen.
  • Page 38 Once it’s done booting up, the indicator light will turn orange. If it’s not, ● follow the instructions on the screen. Scan one of the three QR codes that were included in the Ap9X packaging. ● Once scanned, press “Join”.
  • Page 39 Android Device CONNECT DIRECTLY VIA Wi-Fi Your Serial # ● Once connected to the Kessil network, it might say “Connected without internet” which is perfectly normal. ● If given a pop up indicating no internet, choose “Keep trying WiFi” (iOS) or “Stay Connected”...
  • Page 40 CONNECT DIRECTLY VIA Wi-Fi Return to the app, both AP9X indicator lights should now be blue and you ● can continue to the next step.
  • Page 41 CONNECT DIRECTLY VIA Wi-Fi Return to the app, both AP9X indicator lights should now be blue and you ● can continue to the next step. If you don’t have any other AP9X to pair, press “Done”. ●...
  • Page 42 CONNECT DIRECTLY VIA Wi-Fi Return to the app, both AP9X indicator lights should now be blue and you ● can continue to the next step. If you don’t have any other AP9X to pair, press “Done”. ● If you see this screen afterwards. You’re in!

  • Page 43: Factory Reset

    Factory Reset...
  • Page 44 **NOTE THAT THIS WILL ERASE YOUR PROGRAMS. DON’T USE THIS UNTIL YOU’VE ATTEMPTED A QUICK RELOAD** Use this feature if any of the following applies to you. ● If Quick Reload or WiFi Reset didn't resolve the problem. ● If directed to do so by a Kessil Customer Service Team Member...
  • Page 45 Note: This is the last resort when a quick reset and wifi reset do not work. While the AP9X is plugged into the light. Press and hold the WiFi, CLR, and INT buttons for 10-seconds. If done properly, the MODE indicator light will flash at the 10-second mark.
  • Page 46 If you have any questions about anything or you’re still unable to connect to your WiFi Dongle, please email us at Kessil@Kessil.com with a screenshot of where you get stuck. We’ll be more than happy to help!