Honeywell CloudLink 5G User Manual
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Honeywell CloudLink 5G User Manual

Honeywell CloudLink 5G User Manual

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Honeywell
| CloudLink 5G Modem
CloudLink 5G Modem User Manual
FD-629 | V1.0 | 2024
Honeywell Process Solutions
2101 Citywest Boulevard Houston, TX 77042 USA
855 251-7065 – United States & Canada, 302 669-4253 – Outside the United States
www.process.honeywell.com

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Summary of Contents for Honeywell CloudLink 5G

  • Page 1: Zone 0, Div

    Honeywell | CloudLink 5G Modem CloudLink 5G Modem User Manual FD-629 | V1.0 | 2024 Honeywell Process Solutions 2101 Citywest Boulevard Houston, TX 77042 USA 855 251-7065 – United States & Canada, 302 669-4253 – Outside the United States www.process.honeywell.com...
  • Page 2 Honeywell Process Solu- tions.

  • Page 3: Table Of Contents

    6.3 Antenna Interface 6.4 SIM Card 6.5 LED Indicators 7 Firmware Upgrade Over-The-Air (FOTA) 7.1 Steps to Upgrade Firmware 8 Configuring CloudLink 5G Modem 8.1 Operating Modes 8.2 Deployment Scenarios 8.3 Getting started with MasterLink desktop Application 8.3.1 Login and Registration 8.3.1.1 User Registration...
  • Page 4 8.3.3 Adding a New Site 8.3.4 Connecting to Existing Site 8.3.4.1 Standalone Mode of Connection 8.3.4.2 Integrated Mode of Connection 8.4 Item Reference 8.5 Device Configuration 8.5.1 Configuration by Group 8.5.2 Configuration by Item 8.6 Firmware Upgrade 8.7 Server Mode 8.7.1 eDRX Mode 8.8 Factory Reset 8.9 Time Sync...

  • Page 5: Revision History

    Revision History Revision History Revision Date Description April 2024 Initial release of the document for CP R200.2 Honeywell...

  • Page 6: General

    This chapter introduces the CloudLink 5G Modem and also talks about the device features. 1.1 Overview CloudLink 5G Modem is a cellular radio that can be used as a component in Electronic Volume Cor- rectors (EC350), Recorders (ERX350), and in wireless platforms. This can function as a standalone transparent modem.

  • Page 7: Security Guidelines

    Honeywell reviews all reports about vulnerabilities relating to Honeywell products and services. You can find further information about the Honeywell Security Policy at: https://www.honeywell.com/us/en/product-security. If you would like to report a possible vulnerability in a Honeywell product, follow the instructions on the Honeywell website at: https://www.honeywell.com/us/en/product-security.

  • Page 8: Preventing Unauthorized External Access Using A Firewall

    “external” central billing or control system and the “internal” net- work of the gas metering systems. Furthermore, CloudLink 5G device should only be installed in the gas metering system, where access control is guaranteed, i.e., protective action is taken to prevent unauthorized persons gaining access to the device.

  • Page 9: Safety

    Conditions of Acceptability/ Safe use for Division 2 version of CloudLink 5G Modem: a. The CloudLink 5G shall only be used in an area of at least pollution degree 2, as defined in CSA C22.2 No/UL 60664-1.

  • Page 10: Iecex Schedule Of Limitations

    The CloudLink 5G does not have any surface that exceeds 135°C at a maximum ambient tem- perature of +70°C. The service temperature inside the end enclosure shall not exceed the tem- perature range specified for this component.
  • Page 11 For EPL Gc application: a. The CloudLink 5G shall only be used in an area of at least pollution degree 2, as defined in IEC 60664-1. b. The CloudLink 5G shall be installed in a suitable enclosure that provides a minimum ingress protection of IP54 in accordance with IEC 60079-0, unless the equipment is afforded an equi- valent degree of protection by location.

  • Page 12: Cyber Security Control Measures

    3 Safety 3.3 Cyber Security Control Measures The user is recommended to deploy CloudLink 5G and Remote MDM server application under secured VPN network. Figure 3.1 - Cyber Security Overview Conditions to adhere Cyber Security measures: a. Restrict physical access to the device and other devices in the network.
  • Page 13 3 Safety a. A valid username and password is required for accessing the CloudLink 5G Modem. b. Passwords are hashed for encrypted sign-on, and hash pairs embedded in the protocol are used for authentication. c. The device supports different privilege levels like Read/Write and Read Only.

  • Page 14: Label

    The following are the labels of Class I Div 1 and Class I Div 2 that can be found on the cor- responding CloudLink 5G Modem. Figure 3.1 - CloudLink 5G Modem Class I Div 1 Label Figure 3.2 - CloudLink 5G Modem Class I Div 2 Label...

  • Page 15: Mechanical Assembly

    4 Mechanical Assembly 4 Mechanical Assembly This chapter describes the mechanical assembly of the different components of a CloudLink 5G Modem. 4.1 Device Dimensions The figure below illustrates the dimensions of a CloudLink 5G Modem device. Figure 4.1 - Device Dimensions - Top View The figures below illustrate the placement of different interfaces available in a CloudLink 5G Modem.
  • Page 16 4 Mechanical Assembly Figure 4.2 - CloudLink 5G Board - Top View  Figure 4.3 - CloudLink 5G Board - Bottom View Mercury Power Tamper Connection (P9) JTAG Connection (P5) Connection (P1) Elster Power Connection Pulse Input Connection GPS Antenna (P2)

  • Page 17: Power Options

    2. For remote power installations connect 5-15V DC to the CloudLink 5G at Power Connector (P1). Note: 1. Either a battery pack or external power supply can be connected to the CloudLink 5G Modem at a time. 2. Refer to installation drawings for more detailed power options.

  • Page 18: Installation Drawings

    Technology Range Description Start Good Range Fair Range Poor Range The CloudLink 5G supports following bands: Category Bands Cat-M1 B1, B2, B3, B4, B5, B8, B12, B13, B14, B17, B18, B19, B20, B25, B26, B28, B66 Cat-NB1 B1, B2, B3, B4, B5, B8, B12, B13, B17, B19, B20, B25, B26, B28, B66...

  • Page 19: Zone 2, Div

    4 Mechanical Assembly 4.4.2 Zone 2, Div 2 | 19 Honeywell...

  • Page 20: Field Installation

    4 Mechanical Assembly 4.5 Field Installation 4.5.1 Retrofit details The CloudLink 5G Modem can be retrofitted easily by following the below steps: STEPS: a. Unscrew the CloudLink 4G M1 Modem. b. Slide the CloudLink 5G Modem into the same slot.

  • Page 21: Specifications

    5 Specifications 5 Specifications This section provides specifications related to the CloudLink 5G Modem. 5.1 Environmental Operating Temperature (Remote Div 1 and Div 2 Reference): -40 °C to +70 °C (-40 °F to +158 °F). | 21 Honeywell...

  • Page 22: Electrical Assembly

    Power Port for External Power Supply/ Battery Pack The power port on the CloudLink 5G is common for both external power supply and battery con- nection. So, either you can connect the external power supply or battery pack to the power port at a time.

  • Page 23: Serial Communication - Rs232

    6 Electrical Assembly 6.2 Serial Communication – RS232 CloudLink 5G as a transparent cellular modem supports traditional RS232 interface. Figure 6.1 - Serial Communication Connector – RS232 Pin# Name Description Voltage Levels RS232 Rx RS232 Mode: Receiver Line +/- 10V (max)

  • Page 24: Sim Card

    Description: RF LTE Antenna (698-3000 MHz spectrum) 6.4 SIM Card The SIM Holder (J3) on CloudLink 5G Modem holds the cellular radio Nano SIM card. CloudLink 5G Modem supports 1.8V (Class C) version SIM cards. Insert a SIM card in the slot provided and make sure SIM card touches the SIM card pads.
  • Page 25 The SIM card may be connected or disconnected only in a non-hazardous area or when the modem has been de-energized. Note: Honeywell has qualified CloudLink 5G with Verizon's CAT M1 network. However, the CloudLink 5G is also compatible with other network carriers like AT&T and T-Mobile. | 25 Honeywell...

  • Page 26: Led Indicators

    Connected to network (cellular). Green Not data flow to cellular host. Data Con- Data flow between host and device nection Blink over cellular interface, no fixed blink rate. Green Network Con- nectivity and Not connected to network. Signal Strength | 26 Honeywell...
  • Page 27 Error code Bit Number Corresponding Decimal Value Displayed error code on LEDs Description Self test failure Radio module failure Low battery voltage SIM card error Data con- nection failure Radio module echo failure Call dis- connected abruptly | 27 Honeywell...
  • Page 28 Example 2: Instance : Self test failure Modem displays Error Code 11 : 1 Red blink, followed by 5 seconds pause, and then followed by 1 Red blink. Item 3160 value will display '0000000000' in MasterLink desktop application. | 28 Honeywell...

  • Page 29: Firmware Upgrade Over-The-Air (Fota)

    4403 is the HTTP port number. Note: The IP address varies with user-to-user. iii. Write the latest Application FW version number in the AppVersion.txt file and place it in the HTTP server. iv. Initiate a call from the device (EC350). | 29 Honeywell...
  • Page 30 Write the latest Application FW version number in the AppVersion.txt file and place it in the HTTP server. vi. Wait for 5 minutes for the radio firmware upgrade to complete. You can check the current firmware version of the FOTA in the MasterLink application using item number i3096. | 30 Honeywell...

  • Page 31: Configuring Cloudlink 5G Modem

    Volume Corrector EC350 and CloudLink 5G Modem. The primary purpose is to configure, calibrate, deploy, and download data from EC350 and CloudLink 5G through MasterLink application. When you connect a CloudLink 5G Modem device to MasterLink, you can configure it as: a. CloudLink 5G modem, or b.

  • Page 32: Getting Started With Masterlink Desktop Application

    8 Configuring CloudLink 5G Modem 8.3 Getting started with MasterLink desktop Application For more information on installing and getting started with the MasterLink desktop application refer to MasterLink desktop application help from the Honeywell Process Website (https://www.- process.honeywell.com). On launching the MasterLink, a splash screen appears and then you will see a screen to log on.

  • Page 33: User Registration

    8 Configuring CloudLink 5G Modem 8.3.1.1 User Registration For a first time user, click New User and register. User is required to register with license key provided by the site administrators. The username you enter while registering must match with the username used while creating the license key.
  • Page 34 8 Configuring CloudLink 5G Modem Note: Refer MasterLink Installation Guide for understanding the prerequisites and installation instructions. MLK files (license key) generated with MasterLink old Release (R510.1, R510.2, R510.4 till build 11.1.39) will not work with Release R510.4 Build 11.1.41 onwards.

  • Page 35: Sites

    8 Configuring CloudLink 5G Modem 8.3.2 Sites The 'Sites' screen lists all sites configured in the MasterLink application. A Site refers to a field instrument such as: Accutest ERX350 + CloudLink CloudLink Mini CNI4 Mini-AT EC350 Mini-Max EC350 + CloudLink...
  • Page 36 8 Configuring CloudLink 5G Modem Serial IrDA Modem Internet* EC350 ü ü ü ü EC350 + CloudLink ü ü û ü ECAT ü û ü ü ü û ü ü ü û ü ü ERX350 ü û ü ü ERX350 + CloudLink ü...
  • Page 37 8 Configuring CloudLink 5G Modem Attention: In integrated mode, Site IDs must be identical for device and modem. (If you are using EVC or Recorder's Site ID with 8 digits, then Modem ID should be last 6 digits). Also, an integrated site must be added in 'Integrated' mode only. Otherwise only the CloudLink modem will be added as a site followed by a sync with the central server.

  • Page 38: Connecting To Existing Site

    When you log on to MasterLink and if you are NOT connected to a site or a device, you will see the following screen. CloudLink 5G Modem can be connected to MasterLink as a standalone device or in conjunction with EVC (Integrated) via Serial or TCP/IP connection.
  • Page 39 8 Configuring CloudLink 5G Modem Choose the existing site to which you want to connect. There are two modes of communication: a. Serial: Serial will be the default option. When the user selects Serial, MasterLink will connect to the modem through serial interface.

  • Page 40: Standalone Mode Of Connection

    8 Configuring CloudLink 5G Modem To connect to a modem through the Internet interface, configure “CloudLink IP address and Port number” as shown in below image: 8.3.4.1 Standalone Mode of Connection 1. Click on the Site tab. 2. Configured sites can be connected using the Site/Site Management screen of MasterLink.

  • Page 41: Integrated Mode Of Connection

    8 Configuring CloudLink 5G Modem 5. After successful connection of MasterLink through Serial/Internet port connection, the fol- lowing screen appears: The numbers in the above image mentions about the standalone connection: Time sync: Date and time in the 1. Mentions about the Device ID.
  • Page 42 8 Configuring CloudLink 5G Modem Based on the communication selected MasterLink will connect to the EVC+CloudLink as shown in below image: Note: Connect the IN3 IrDA cable with the Serial interface selection instead of the IrDA interface. See the section Communications Setup in MasterLink User Guide to configure the IN3 IrDA cable settings.

  • Page 43: Item Reference

    8 Configuring CloudLink 5G Modem 8.4 Item Reference ITEM Number Parameter Parameter Description CloudLink 4G Modem Serial 3002 CloudLink 4G Modem Serial Number Number CloudLink 4G Modem Man- 3003 CloudLink 4G Modem Manufactuting data ufacturing Date DD:MM:YYYY: 3004 Radio IMEI number...
  • Page 44 8 Configuring CloudLink 5G Modem ITEM Number Parameter Parameter Description This command initiates a packet (internet) Packet Service Connection connection This can be different for different 3022 Command cellular providers, but generally the uni- versally-accepted string is"ATD*99#" This is the name of the gateway to the ser-...
  • Page 45 8 Configuring CloudLink 5G Modem ITEM Number Parameter Parameter Description Alternate Destination Port 3040 Alternate destination port number Number (Client Mode) Domain Name Server (DNS) 3041 URL of DNS1 Domain Name Server (DNS) 3042 URL of DNS2 Domain Name Server (DNS)
  • Page 46 8 Configuring CloudLink 5G Modem ITEM Number Parameter Parameter Description Verizon Dynamic IP SIM star- 3074 Required when the SIM is changed. tup delay 3075 RS485 enable 3076 BLE MAC Address 3077 BLE Device Name Advertisement interval(in 3078 msec) 3079...
  • Page 47 8 Configuring CloudLink 5G Modem ITEM Number Parameter Parameter Description CloudLink 4G Modem Boot- 3103 loader version CloudLink 4G Modem Boot- 3104 loader CRC Immediate Call on Low-Bat- 3105 tery Condition Enable Immediate Call on Alarm Act- 3106 ive Enable...
  • Page 48 8 Configuring CloudLink 5G Modem ITEM Number Parameter Parameter Description 3131 Last cal Physical cell id Last call physical cell id 3132 Last call Cellular RSRP Last call Cellular RSRP 3133 Last call Cellular TAC Last call cellular TAC 3134...
  • Page 49 8 Configuring CloudLink 5G Modem ITEM Number Parameter Parameter Description FT_MODEM_POWER_ON= 1, FT_MODEM_POWER_OFF= 2, FT_SIM_TEST= 3, FT_SRAM_TEST= 4, FT_DATA_FLASH= 5, FT_OTA_FLASH= 6, FT_SUPER_CAP_VOLTAGE = 7, 3427 Factory test item number FT_BATTERY_VOLTAGE= 8, FT_EXT_POWER_VOLTAGE = 9, FT_MAGNETIC_SWITCH= 10, FT_TEMPERATURE= 11, FT_BLE_MODULE= 12,...

  • Page 50: Device Configuration

    8 Configuring CloudLink 5G Modem ITEM Number Parameter Parameter Description 3157 Last battery alarm time 3145 BLE Passkey 3146 External Voltage 3147 Alarm Call Retries 3158 Security certificate issue time 3159 Security certificate expiry time 8.5 Device Configuration 8.5.1 Configuration by Group MasterLink must be connected to an instrument for this function to work.

  • Page 51: Configuration By Item

    8 Configuring CloudLink 5G Modem 8.5.2 Configuration by Item MasterLink must be connected to an instrument for this function to work as different instruments have different items and groups categorized. Configure by Item tab displays all items corresponding to connected instrument and by default, all items are sorted by item number.

  • Page 52: Firmware Upgrade

    8 Configuring CloudLink 5G Modem 1. Select an item by clicking on the check box next to it. 2. Enter a value for the item number. 3. Click Write Item after making the changes. This will write the new item value to the connected instrument.

  • Page 53: Server Mode

    8 Configuring CloudLink 5G Modem To upgrade the device firmware, see to “CloudLink Modem Firmware Update” section in “MasterLink User Guide” or see "Remote unit firmware tab" section in “PowerSpring User's Manual”. Before proceeding the firmware upgrade of the device, enable item code as shown in below table...

  • Page 54: Edrx Mode

    (Extended Discontinuous Reception) feature enables the user to put the Radio module in CloudLink 5G modem in a sleep state for a predefined period, during which the modem won't be available to receive any incoming data. Thus, the modem consumes less energy and thereby its bat- tery life is extended.

  • Page 55: Factory Reset

    Long pressing the Reset to Default switch button and then powering up the CloudLink 5G will not erase the custom configurations which were done at factory before shipment. It will start func- tioning on power up using the customer configured parameters which got configured at factory before shipment.

  • Page 56: Secure Feature

    2. TCP/IP (Cellular) 3. IN3 IrDA (via 350s) A valid user name and password are required for accessing the CloudLink 5G Modem. For encrypted sign-on, password is hashed using SHA256 encryption algorithm. The device supports different priv- ilege levels like Read/Write, and Read Only.

  • Page 57: Secure Boot

    8 Configuring CloudLink 5G Modem Note: A Strong Password must: -Be at least 8 to 15 characters in length. -Contain both upper and lowercase alphabetic characters (e.g. A to Z, a to z). -Have at least one numerical character (e.g. 0 to 9).

  • Page 58: Tls Mode

    MasterLink User’s Guide. 8.10.4 White List A whitelist in CloudLink 5G Modem is a feature that approves a selected list of all IP addresses, while denying all other IP addresses. 1. Select Config > Config by Group > Select Whitelist Configuration.
  • Page 59 8 Configuring CloudLink 5G Modem Item Code Value Description 3044 Enable Whitelist enabled 3044 Disable Whitelist disabled 3. Configure the item numbers from 3045 to 3054 with the IP addresses to whitelist in CloudLink modem. Note: Client IP addresses can either be 'PowerSpring' or 'MasterLink' Software Application PC’s IP address.

  • Page 60: Device Diagnostics

    8 Configuring CloudLink 5G Modem 8.11 Device Diagnostics CloudLink 5G Modem can generate Alarm, Event, Diagnostic and Cellular reports. Details descrip- tions are provided in the below sections: 8.11.1 Event Logs The Event Log records activity that is directly linked to and maintained within the instrument. An "event"...
  • Page 61 8 Configuring CloudLink 5G Modem Click OK. Next, select the date range of the report and then click View. The Event Logs will appear based on your selected criteria. | 61 Honeywell...
  • Page 62 8 Configuring CloudLink 5G Modem You can choose to export with Preview or Print the data. | 62 Honeywell...

  • Page 63: Diagnostic Logs

    8 Configuring CloudLink 5G Modem 8.11.2 Diagnostic Logs Use the 'Diagnostic Logs' tab to read diagnostic data from a CloudLink 5G Modem. You can read Diagnostic logs from the currently connected site. Alternatively, you can choose to select a list of sites and then generate a report.

  • Page 64: Alarm Logs

    8 Configuring CloudLink 5G Modem Click OK. Next, select the date range of the report and then click View. The Diagnostic Logs will appear based on your selected criteria. You can also choose to export with Preview or Print the data.
  • Page 65 8 Configuring CloudLink 5G Modem An Alarm Log record is defined as any alarm activity, which includes new alarms, alarms acknow- ledged as well as alarms that have been cleared. On checking the Connected Site, select a Date Range and then click View tab.

  • Page 66: Cellular Logs

    You can choose to export with Preview or Print the data. 8.11.4 Cellular Logs CloudLink 5G Modem supports cellular logging. By default, the device shows the most recent cel- lular logs. These logs will have a record created when a data call is initiated by an instrument or host.
  • Page 67 8 Configuring CloudLink 5G Modem Sl.No. Cellular Statistics Item Code RSSI 3058 RSRP 3132 Call Event 3171 RSRQ 3128 Location ID / TAC 3133 Cell ID 3125 3129 3130 Last Call Duration 3134 Last Call Status 3182 | 67 Honeywell...

  • Page 68: Certifications

    This section provides certification details including hazardous location and any other certifications as applicable to CloudLink 5G Modem. 9.1 Hazardous Location Certifications CloudLink 5G is certified for various hazardous location standards and requirements. The tables below give a summary of the same. Table 9.1...

  • Page 69: Other Certifications

    2018 increased safety “e” 9.2 Other Certifications Below is the list of other certifications as applicable to the CloudLink 5G Modem. a. CE (EMC, RED, LVD, ATEX, RoHS Directives) b. FCC Part 15 Subpart B & Subpart C c. Industry Canada (ICES 003) d.

  • Page 70: Troubleshooting

    SRAM memory Read/Write fail- ure. 1. Power Cycle the unit. 11, 226 Self Test Failure - SRAM A, B 2. If the problem persists even after reboot, then replace the device. | 70 Honeywell...
  • Page 71 Radio start up failed or radio not responding or network signal issue or SIM issue. Check power supply, change SIM, Radio registration failed C, D check antenna connections, check if network is available using other CloudLink or cellular device. | 71 Honeywell...
  • Page 72 CloudLink and Cellular network , Cellular session timed out event. hence cellular connection is ter- minated. CloudLink could not connect to Data connection failure A, C host. Check MDM if it is set up, network signal and IP. | 72 Honeywell...
  • Page 73 Event when remote host connects to Host connected during calling. Host connected/disconnected Remote host connected/disconnected. during callout window or con- tinuous server mode. Callin start time. Callin stop time. Callout Start/stop time. Firmware upgrade in progress. Firmware upgrade in progress. | 73 Honeywell...
  • Page 74 Power Cycle the unit if the prob- Data Flash Read failure. lem persists even after reboot replace the device. Flash failure. Power Cycle the unit if the prob- OTA Flash Read failure. lem persists even after reboot replace the device. | 74 Honeywell...
  • Page 75 No Cellular records found. No Alarms records found. Due to the communication interface For Integrated device type (350s type changes between CloudLink 5G + CL 5G) configuration, it is (UART) and CloudLink R100/R110 advised to modify the modem (RS232), the Integrated device type type (i1458) to "CloudLink 5G"...

  • Page 76: Acronyms And Abbreviations

    Industry Canada Identification International Electrotechnical Commission IECEx International Electrotechnical Commission Explosive IMEI International Mobile Equipment Identity Internet Protocol IPv4 Internet Protocol version 4 IrDA Infrared Data Association International Society of Automation Local Area Network Light-Emitting Diode Long-Term Evolution | 76 Honeywell...
  • Page 77 Received Signal Strength Indicator RSRQ Reference Signal Received Quality Request To Send RUID Remote Unit Identification Receiver Subscriber Identification Module Transmission Control Protocol Transmitter User Datagram Protocol Universal Mounting Bracket Virtual Private Network VZWINTERNET Verizon Wireless Internet | 77 Honeywell...

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