Panasonic SC-MAX9000, SC-MAX7000, SC-MAX5000 Troubleshooting Manual

Troubleshooting

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated do not solve the problem, consult your dealer for instructions.

Common problems

The unit does not work.

• The safety device has been activated. Do the following:
  1. Press [1] on the main unit to switch the unit to standby mode. If the unit does not switch to standby mode,
     • Press and hold the button for a minimum of 10 seconds. Or,
     • Disconnect the AC mains lead and then connect it again.
  2. Press [1] again to switch on the unit. If the problem persists, consult your dealer.

The display panel lights up and changes continuously in standby mode.

• Press and hold [] on the main unit to select "DEMO OFF".

No operations can be done with the remote control.

• Examine that the battery is installed correctly.

Sound is distorted or no sound.

• Adjust the volume of the system.
• Switch off the system, determine and correct the cause, and then switch on again. It can be caused by straining of the speakers through excessive volume or power, and when using the system in a hot environment.

A humming sound can be heard during playback.

• An AC mains lead or fluorescent light is near the cables. Keep other appliances and cords away from the cables of this system.

The sound level reduces.

• The protection circuit has been activated due to the continuous use at high volume output. This is to protect the system and maintain the sound quality.

Disc

Display not shown correctly.
Playback does not start.

• You have not put in the disc correctly. Put it in correctly.
• Disc is dirty. Clean the disc.
• Replace the disc if it is scratched, warped, or non-standard.
• There is condensation. Let the system dry for 1 to 2 hours.

The total number of tracks displayed is incorrect.
The disc cannot be read.
Distorted sound is heard.

• You put in a disc that the system cannot play. Change to a playable disc.

• You put in a disc that has not been finalised.

USB

The USB device or the contents in it cannot be read.

• The format of the USB device or the contents in it are not compatible with the system.
• USB devices with storage capacity of more than 32 GB cannot work in some conditions.

Slow operation of the USB device.

• Large content size or large memory USB device takes longer time to read.

Bluetooth^®

Pairing cannot be done.

• Check the Bluetooth^® device condition.
• The device is out of the 10 m communication range. Move the device nearer to the system.

The device cannot be connected.

• The pairing of the device was unsuccessful. Do pairing again.
• The pairing of the device has been replaced. Do pairing again.
• This system might be connected to a different device. Disconnect the other device and try pairing the device again.
• The system may have a problem. Switch off the system and then switch on again.

The device is connected but audio cannot be heard through the system.

• For some built-in Bluetooth^® devices, you have to set the audio output to "SC-MAX9000", "SC-MAX7000" or "SC-MAX5000" manually. Read the operating instructions of the device for details.

Sound from the device is interrupted.

• The device is out of the 10 m communication range. Move the device nearer to the system.
• Remove any obstacle between the system and the device.
• Other devices that use the 2.4 GHz frequency band (wireless router, microwaves, cordless phones, etc.) are interfering. Move the device nearer to the system and distance it from the other devices.
• Select "MODE 1" for stable communication.

The one-touch connection (NFC) is not working.

• Make sure the system and the NFC feature of the device are switched on.
• Touch and hold the device on the NFC touch area of this system again.

Playback image and sound are not synchronised.

• Restart the playback app of the device.
• Connect the device to the system with an audio cable (not supplied).

Radio

Sound is distorted.

• Use an optional FM outdoor antenna. The antenna should be installed by a competent technician.

A beat sound is heard.

• Switch off the TV or move it away from the system.
• Move mobile telephones away from the system if the interference is apparent.
• When in AM tuner mode, select the "B.PROOF" setting that provides the best reception.

A low hum is heard during AM broadcasts.

• Move the antenna away from other cables and cords.

AUX

Playback image and sound are not synchronised.

• Set "AUX MODE" to "MODE 2".

Karaoke effect cannot be used.

• Set "AUX MODE" to "MODE 1".

Main unit displays

"ADJUST CLOCK"

• The clock is not set. Adjust the clock.

"ADJUST TIMER"

• The play timer and/or record timer is not set. Adjust the play timer and/or record timer.

"ALB FULL"

• The number of albums has exceeded the supported limit.

"AUTO OFF"

• The system has not been used for 20 minutes and will switch off within a minute. To cancel, press any button.

"CAN'T REC"
"DEVICE FULL"

• You cannot do recording because the remaining recording time of the USB device is less than the total time of the music source. Change to a USB device which has enough recording time and do the recording again.

"ERROR"

• An incorrect operation was done. Read the instructions and try again.

"ERROR" (during recording)

• You cannot select other playback source (example: radio, USB etc.) or press [2] or [6] during recording. Stop the recording function.
• You cannot open the disc tray when recording from an AM source.

"F61"

• Examine and correct the speaker cords connection.
• Disconnect the USB device. Switch off the system and then switch on again.

"F703"

• Examine the Bluetooth^® connection.
• Disconnect the Bluetooth^® device. Switch off the system and then switch on again.

"F76"

• There is a problem with the power supply.
• Disconnect the AC mains lead and consult your dealer.

"F77"

• Disconnect the AC mains lead and consult your dealer.

"NO DEVICE"

• You cannot do recording or check available storage space because there is no USB device connected to .

"NO DISC"

• You have not put in a disc.

"NO PLAY"
"UNSUPPORT"

• Examine the content. You can only play supported format.
• The files in the USB device can be corrupted. Format the USB device and try again.
• The system may have a problem. Switch off the system and then switch on again.

"NO TRACK"

• There is no album or track in the USB device or the internal memory.

"PLAYERROR"

• An unsupported MP3 file has been played. The system will skip that track and play the next one.

"REC ERROR"

• You disconnected the USB device during recording. Connect the USB device and do recording again.
• An error occurred during USB recording. Disconnect the USB device and then connect it again.

"REMOTE 1"
"REMOTE 2"

• The remote control and the main unit are using different codes. Change the code of the remote control.
  • When "REMOTE 1" is shown, press and hold [OK] and [1] for a minimum of 4 seconds.
  • When "REMOTE 2" is shown, press and hold [OK] and [2] for a minimum of 4 seconds.

"TEMP NG"

• The temperature protection circuit has been activated, and the system will switch off. Let the unit cool down before switching it on again.
• Check that the ventilation opening of the unit is not obstructed.
• Ensure this unit is well ventilated.

"TRK FULL"

• The number of files has exceeded the supported limit.

"USB A NO DEVICE"
"USB B NO DEVICE"

• The USB device is not connected. Examine the connection.

"USB OVER CURRENT ERROR"

• The USB device is using too much power. Disconnect the USB device, switch off the system and then switch on again.

"VBR"

• The system cannot show the remaining play time for variable bit rate (VBR) tracks.

Remote control code

When other Panasonic equipment responds to the remote control of this system, change the remote control code for this system.

Preparation

Press [CD/RADIO/AUX] to select

: "AUX 1", "AUX 2", "AUX 3" or "AUX 4".

: "AUX 1" or "AUX 2".

To set the code to "REMOTE 2"

1. Press and hold [CD/RADIO/AUX] on the main unit and [2] on the remote control until "REMOTE 2" is shown.
2. Press and hold [OK] and [2] for a minimum of 4 seconds.

To set the code to "REMOTE 1"

1. Press and hold [CD/RADIO/AUX] on the main unit and [1] on the remote control until "REMOTE 1" is shown.
2. Press and hold [OK] and [1] for a minimum of 4 seconds.

System memory reset

Reset the memory when the following situations occur:

• There is no response when buttons are pressed.
• You want to clear and reset the memory contents.

1. Disconnect the AC mains lead.
2. While you press and hold [1] on the main unit, connect the AC mains lead again.
   Continue to press and hold the button until "– – – – – – – – –" is shown.
3. Release [].

All the settings are set back to the factory preset. It is necessary to set the memory items again.

http://www.panasonic.com

Documents / Resources

References

• Panasonic North America | Create Today, Enrich Tomorrow

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