Ricoh E-24B Field Service Manual
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Ricoh E-24B Field Service Manual

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Color Controller: E-24B
(Machine Code: D3CD)
Field Service Manual
December, 2016
Subject to change

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Summary of Contents for Ricoh E-24B

  • Page 1 Color Controller: E-24B (Machine Code: D3CD) Field Service Manual December, 2016 Subject to change...
  • Page 3 Important Safety Notices Warnings, Cautions, Notes In this manual, the following important symbols and notations are used. • A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in death or serious injury. • A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in minor or moderate injury or damage to the machine or other property.
  • Page 4 Switches and Symbols Where symbols are used on or near switches on machines for Europe and other areas, the meaning of each symbol conforms with IEC60417. Safety Prevention of Physical Injury 1. Before disassembling or assembling parts of the machine and peripherals, make sure that the machine and peripheral power cords are unplugged.
  • Page 5 16. For replacements use only the correct fuses or circuit breakers rated for use with the machine. Using replacement devices not designed for use with the machine could lead to a fire and personal injuries. 17. For machines installed with the ADF/ARDF: When a thick book or three-dimensional original is placed on the exposure glass and the ARDF cover is lowered, the back side of the ARDF rises up to accommodate the original.
  • Page 6 Safety and Ecological Notes for Disposal 1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed to an open flame. 2. Dispose of used toner, developer, organic photoconductors, and AIO unit in accordance with local regulations.
  • Page 7 Handling the development unit cooling system For the machines installed the development cooling system: 1. The development unit cooling system circulates propylene glycol from a sealed tank through hoses that pass behind cooling plates on the sides of each development unit. 2.
  • Page 8 WARNING: Turn off the main switch before attempting any of the procedures in the Laser Unit section. Laser beams can seriously damage your eyes. Safety Instructions for the Color Controller Fuse The color controller uses a double pole fuse. If this fuse blows, be sure to replace it with an identical fuse.
  • Page 9 3. Always remove used batteries from the work site and dispose of them in accordance with local laws and regulations regarding the disposal of such items.

  • Page 10: Table Of Contents

    Machine Installation............................11 Setting Customer Expectations........................11 Unpacking the E-24B..........................11 Front and Rear Panels..........................12 Connecting E-24B to the Copier........................ 15 Preparation for Installing E-24B......................15 Startup and Initial Setup..........................17 Disabling the GW Scanner (Customization)..................... 20 Verifying the Connection (Local Test Print)....................21 Verifying Connection to the Network......................22...
  • Page 11 Troubleshooting for Activation......................53 Error Messages for Activation......................54 2. General Operations For Servicing Start-Up, Shut-Down, and Reboot........................59 Starting the Copier and the E-24B......................59 Shutting Down the Copier and the E-24B....................59 Shutting Down the E-24B Only........................60 Restarting the E-24B............................ 61 Rebooting the E-24B...........................
  • Page 12 General Notes and Cautions.......................... 95 Clearing the Queued Print Jobs in the E-24B....................99 Restoring the Default Fiery Settings (Operation Panel)................101 Restoring the Factory Default System Image File from the E-24B HDD Recovery Folder......102 System Software Installation Procedure.......................104 Overview..............................104 Installing System Software over the Network Port..................105 Preparation............................105...
  • Page 13 Backing Up the E-24B System with Fiery System Restore (WebTools)........137 Restoring the E-24B System with Fiery System Restore (WebTools)..........139 Restoring the E-24B System Directly with a USB Device and Service Switch......140 Backing Up/Restoring E-24B System with Fiery Clone Tools............... 142 Preparation............................143...
  • Page 14 Obtaining the Device Logs (and SMC) with an SD card.............. 194 6. Detailed Section Descriptions Block Diagram and Functions........................199 Print Data Processing............................. 201 Flow Chart..............................201 7. Specifications General Specifications..........................203...

  • Page 16: Installation

    1. Installation Installation Requirements Environment 1. Temperature Range: 5°C to 40°C (41°F to 104°F) 2. Humidity Range: 10% to 85% RH 3. Ambient Illumination: Less than 1500 lux (do not expose to direct sunlight or strong light) 4. Ambient Dust: Less than 0.10 mg/m 5.

  • Page 17: Minimum Space Requirements

    1. Installation Minimum Space Requirements Place the machine near the power source, providing clearance as shown. 1. Copier 2. Large Capacity Tray You may place the machine [A] on the right side of the large capacity tray or copier as shown (top view) in the illustration.
  • Page 18 Installation Requirements 1. Input voltage level: 100 - 240V, 50 - 60Hz; 3A 2. For Norway, this product is also designed for an IT power distribution system with phase-to-phase voltage 230V. 3. Do not put anything on the AC power cord.

  • Page 19: Installation Flow Chart

    1. Installation Installation Flow Chart Recommended installation steps are as follows:...

  • Page 20: Machine Installation

    Documentation for the networked computer and the network operating software should be available. • The site administrator should install the user software shipped with the E-24B (user documentation is also included) onto the networked PCs and Mac OS computers that will print to the E-24B.

  • Page 21: Front And Rear Panels

    Remove the top container and any packing materials. Carefully lift the E-24B out of the box. Front and Rear Panels After unpacking the E-24B, familiarize yourself with the front and rear panels before you connect the E-24B to the Copier.
  • Page 22 Machine Installation Front Panel [A]: Soft Power Push Button [B]: Front Panel USB Port [C]: Power Indicator [D]: HDD Access Indicator...
  • Page 23 1. Installation Rear Panel [A]: Not used (monitor port) [B]: Not used (monitor port) [C]: Rear Panel USB Ports (USB 2.0) [D]: LAN Port (For customer use) [E]: Rear Panel USB Ports (USB 2.0) [F]: Rear Panel USB Ports (USB 3.0) [G]: Gigabit Ethernet Port [H]: Power Connector [I]: Main Power Switch...

  • Page 24: Connecting E-24B To The Copier

    Connecting E-24B to the Copier Preparation for Installing E-24B After you unpack the E-24B, connect the E-24B to the copier before you connect it to the network. This is to confirm that there are no problems with the hardware and controller itself.
  • Page 25 Connect the interface cable [A] to the lower Ethernet port of the E-24B. Attach the protector plate [B]. Connect the appropriate AC power cord to the power connector at the rear of the E-24B. Attach the Fiery key top decal [A] to the area above the function key to which the Fiery function is assigned.

  • Page 26: Startup And Initial Setup

    Machine Installation Attach the Fiery Decal [A] to the copier front cover. Startup and Initial Setup Make sure that the power cord of the copier is connected to a power outlet and turn ON the copier main power switch. Enter SP mode. Change the setting of SP5193-001 from "0"...
  • Page 27 Turn ON the main power switch on the E-24B rear panel. Press and release the soft power push button on the front panel of the E-24B. Confirm that the diagnostic LED on the rear panel is lit and showing some digits.
  • Page 28 Machine Installation If the desired language is not displayed, switch screens using the buttons. The default settings for the E-24B depend on the language selection as follows: Selected Language & Measurement Unit English - Metric / Simplified Chinese / Czech / Dutch / French /...

  • Page 29: Disabling The Gw Scanner (Customization)

    Now the E-24B can be used with the default settings (minimum setup). • The E-24B setup options should be configured later by the site administrator. • Make sure that the system date and time, and the time zone have been adjusted before leaving the customer site.

  • Page 30: Verifying The Connection (Local Test Print)

    Change the setting of SP5895-002 from "0" to "1". Verifying the Connection (Local Test Print) After you connect the E-24B to the copier, print the Test Page and the Configuration Page to verify that the connection between the E-24B and the copier is good.

  • Page 31: Verifying Connection To The Network

    • 1000BaseT (Gigabit Ethernet): UTP, Category 5e or higher (4-pair/8-wire, short-length) • If the print engine is 230V, use a shielded network cable. • Before connecting the cable, ground yourself by touching a metal object. Turn OFF the E-24B power before connecting the E-24B to any network device.
  • Page 32 Press and release the soft power push button on the front panel of the E-24B. Allow startup to proceed without interruption, while you watch the diagnostic LED on the rear panel of the E-24B. When the diagnostic LEDs show '00', go to the copier operation panel.

  • Page 33: Enabling System Updates And Automatic Backup

    PC. Enabling System Updates and Automatic Backup At the end of the E-24B installation, it is highly recommended to set up System Updates and Automatic Backup as a set. Make sure to obtain agreement from your customer in advance, as the E-24B must not be rebooted or powered off while these functions operate.
  • Page 34 Machine Installation Feature Name System Updates Automatic Backup If the customer is using proxy server If the system updates is enabled and for connecting to the internet, do not scheduled, make sure to schedule the Important forget to setup the proxy server in the system backups at least two hours Configure menu.

  • Page 35: Installing Optional Features

    Installing Software for EFI Impose/Compose To use the features of EFI Impose/Compose, install and activate the software in the following order. Install Command WorkStation (from the User Software DVD of E-24B). (Utility manual) Activate Impose/Compose. [Link to page 27 "Activate Optional Features"]...

  • Page 36: Activate Optional Features

    Activation Code) which is provided with the optional feature box or envelope. Optional Features Which Require Activation. Server Options: The license file is stored in the key chip on the motherboard of E-24B. • Fiery Graphic Arts Basic Plus Package • Productivity Package •...

  • Page 37: Important Notes For Activation

    <Server Options> 1. The E-24B must be connected to the Internet. • If the E-24B is not connected to the Internet directly, you can configure a proxy server for the connection. 2. At the same time, a PC that can access to E-24B with the web browser is needed.

  • Page 38: Confirming The Activated Options

    [Link to page 65 "Printing the Configuration Page or Test Sheets"] 2. Confirm from WebTools. Launch the web browser and enter the IP address of E-24B in the URL column to execute the Web Tools. Click the Home tab and confirm the installed options.
  • Page 39 1. Installation 3. Confirm from Command WorkStation. Launch Command WorkStation and move to Device Center > General > General Info > Option/ Package to confirm. <Client Options> There is only one way to confirm the activated options for the client, and that is to access to the Manage Client Option window.
  • Page 40 Installing Optional Features 2. Access from Command WorkStation. Launch Command WorkStation, right-click a job and select Impose or Compose. If you are prompted to activate or not, click Yes. Activation Procedure The License Activation window opens.

  • Page 41: Access To The Manage Options Window (Auto/Manual Activation)

    Activation will be done from the Manage Fiery Options window. • The names of options shown on the following screen samples may differ from the names of options for E-24B. <Manage Options window for Server Options> <Manage Options window for Client Options>...
  • Page 42 There are two ways to access to the Manage Server Options window. 1. Access from the WebTools. Launch the web browser and enter the IP address of E-24B in the URL column to execute the Web Tools. Click the Home tab and then click Manage.
  • Page 43 1. Installation Client Options' procedure There are two ways to access to the Manage Client Options window. 1. Access from Command WorkStation's Help. Launch Command WorkStation, right-click a job and select Preview, and then select Help > Manage License. 2. Access from Command WorkStation. Launch Command WorkStation, right-click a job and select Impose or Compose.

  • Page 44: Activation Procedure

    Installing Optional Features Activation Procedure <Automatic Activation Procedure> In the Manage Options window, click Activate. <Manage Options window for Server Options> <Manage Options window for Client Options>...
  • Page 45 Client Options: click Continue. • If the E-24B needs a proxy server to connect to Internet, the following screen may appear. In such case, click the link of "use a proxy server" and fill in the necessary information for proxy...
  • Page 46 Installing Optional Features If the Fiery option name is correct, click Activate. The Fiery option is activated. <Server Option> <Client Option>...
  • Page 47 1. Installation If the activation requires a restart of the Fiery print controller, click Restart to restart now, or click Finish to activate more options before restarting. If the activation does not require a restart of the Fiery print controller, just click Finish. If activation requires a restart: <Server Option>...
  • Page 48 Installing Optional Features <Server Option> <Client Option> For Server Option only: Print the configuration sheet and keep it (for the case that the key chip becomes defective). [Link to page 65 "Printing the Configuration Page or Test Sheets"] <Manual Activation Procedure> In the Manage Options window, click Activate.
  • Page 49 1. Installation <Manage Options window for Client Options> To agree to the terms and conditions of the license agreement, click Continue.
  • Page 50 Installing Optional Features For License Activation Code, type the LAC and..Server Options: click Activate. Client Options: click Continue. Click Continue to proceed with the manual process.
  • Page 51 1. Installation Click Create Request File and save the file. Copy the request file to a PC that is connected to the Internet. It is also possible that you use the same PC by changing the location/connection. On the PC that is connected to the Internet, open a browser and go to licensing.efi.com. Click Browse, select the request file, and then click Upload.
  • Page 52 Installing Optional Features If the Fiery option name is correct, click Continue. A license file is generated. Click Download License File and save the file. Copy the license file to the PC where you first entered the License Activation Code. Return to the Generate License window and click Yes.
  • Page 53 1. Installation Click Browse, select and open the license file, and then click Activate. The Fiery option is activated. <Server Option>...
  • Page 54 Installing Optional Features <Client Option> If the activation requires a restart of the Fiery print controller, click Restart to restart now, or click Finish to activate more options before restarting. If the activation does not require a restart of the Fiery print controller, just click Finish. If activation requires a restart: <Server Option>...
  • Page 55 1. Installation If activation does not require a restart: <Server Option> <Client Option>...

  • Page 56: Deactivation Of Client Options

    Installing Optional Features For Server Option only: Print the configuration sheet and keep it (for the case that the key chip becomes defective). [Link to page 65 "Printing the Configuration Page or Test Sheets"] Deactivation of Client Options If you want to transfer the license for a Client Option from one PC to another, you must first deactivate the option.
  • Page 57 1. Installation In the Manage Client Options window, under Activated Options, click Deactivate next to the option that you want to deactivate. • If there is no Deactivate button next to the option, the option is activated by a dongle. Click Deactivate to confirm the deactivation.
  • Page 58 Installing Optional Features <Manual Deactivation Procedure> In the Manage Client Options window, under Activated Options, click Deactivate next to the option that you want to deactivate. • If there is no Deactivate button next to the option, the option is activated by a dongle.
  • Page 59 1. Installation Click Deactivate to confirm the deactivation. Click Continue to proceed with the manual process. Click Create Request File and save the file. The Client Option is deactivated, and the LAC is displayed. Click Finish. Copy the request file to a PC that is connected to the Internet. On the PC that is connected to the Internet, open a browser and go to licensing.efi.com.

  • Page 60: View Deactivation Status And Lac

    Installing Optional Features View Deactivation Status and LAC In the Manage Client Options window, click the deactivation history icon. Deactivated options and their corresponding LACs are listed. If an option is selectable, the deactivation may be incomplete. To complete a deactivation, select the option, click Deactivate, and continue with manual deactivation.

  • Page 61: Restoring Activated Client Options

    1. Installation Click Download License File and save the file. Copy the license file to the PC where you are reactivating the license. Return to the Generate License window and click Yes. Click Browse, select and open the license file, and then click Activate. The Client Option is reactivated.

  • Page 62: Troubleshooting For Activation

    Installing Optional Features Return to the Generate License window and click Yes. Click Browse, select and open the license file, and then click Restore. The Client Options are restored. Troubleshooting for Activation If problems occur when managing the options, troubleshoot the problems as below: Symptom Action Taken Activation generates...

  • Page 63: Error Messages For Activation

    1. Installation Symptom Action Taken No Internet If the time setting on the system clock is extremely off, your PC may not connection is connect with the EFI licensing server. detected, but the If the date and time are incorrect, reset your PC’s clock. client PC is connected to the Internet...
  • Page 64 Installing Optional Features Message ID Error message Action Internet connection could not be There is no Internet connection. Check that the established. proxy settings are correct and try again. If the OFA0030 problem persists, contact your network administrator. Error <number> The license activation software was used in a different browser window more recently than Licensing session expired.
  • Page 65 1. Installation Error messages and recommended actions: From the EFI licensing server: Message ID Error message Action EBIS0004 The LAC is not recognized. Check The LAC is not recognized. Check that you that you entered the correct LAC. entered the correct LAC. Refer to the LAC card Refer to the LAC card if you have if you have one.
  • Page 66 Installing Optional Features Message ID Error message Action EBIS0008 Some features of this option are The LAC activates multiple features and one or already activated. Do you want more features is already activated, as shown to continue? in the list. Obtain a new LAC that has only features that are not already activated.
  • Page 67 1. Installation...

  • Page 68: General Operations For Servicing

    Starting the Copier and the E-24B Turn ON the main power switch of the copier. If the main power switch of the E-24B is OFF (O), turn ON the main power switch of the E-24B. Press and release the soft power push button on the front of the E-24B. The controller enters into the boot-up sequence.

  • Page 69: Shutting Down The E-24B Only

    The diagnostic LEDs on the rear panel of the E-24B will turn off. Turn OFF the copier main power switch. If the E-24B is being taken out of service, turn OFF the E-24B using its main power switch. (For example, if someone needs to move the E-24B, disconnect cables, or open the chassis.)

  • Page 70: Restarting The E-24B

    The diagnostic LEDs on the rear panel of the E-24B will turn off. If the E-24B is being taken out of service, turn OFF the E-24B using its main power switch. (For example, if someone needs to move the E-24B, disconnect cables, or open the chassis.)

  • Page 71: Rebooting The E-24B

    Use this procedure to reboot the system OS (for example, after downloading a patch). Make sure that the E-24B is not in use. Press the Home button on the operation panel of the copier and then touch the Fiery icon.
  • Page 72 Start-Up, Shut-Down, and Reboot Touch “Restart System” Wait until the E-24B becomes idle.

  • Page 73: Cancelling The Current Print Job

    2. General Operations For Servicing Cancelling the Current Print Job When you want to cancel the current print job, do the following: Press the Home button on the operation panel of the copier and then touch the Fiery icon to access the Fiery menu screen. Move to the Job list tab.

  • Page 74: Printing The Configuration Page Or Test Sheets

    Printing the Configuration Page or Test Sheets Printing the Configuration Page or Test Sheets Make sure that the E-24B is not in use. Press the Home button on the operation panel of the copier and then touch the Fiery icon to access the Fiery menu screen.

  • Page 75: Running The E-24B Setup

    The following procedures show how to access the Setup menu from the Fiery menu screen. • When the network settings (protocol, IP Address, etc.) are already configured and the "Enable Web Service" option is set to ON, you can also configure the E-24B setup from "Configure Webtools" [Link to page 68 "Accessing Configure"].
  • Page 76 Running the E-24B Setup When you are prompted "System Requires to Reboot for Changes to Apply", touch "Reboot now".

  • Page 77: Accessing Configure

    In WebTools, on the Configure tab, click Launch Configure. • If a message about untrusted connections appears, or you are asked whether you want to proceed, you can safely ignore the message and proceed anyway. For more information about these messages, see Configuration and Setup (http://help.efi.com/ricoh/docs/).
  • Page 78 • Either the IP address or the server name (hostname) can be used, not both. Please consult with your customer in deciding which to use. 1. Start an Internet browser and type the IP address of the E-24B. 2. Click Continue to this website (not recommended).

  • Page 79: Accessing Configure From Command Workstation

    16. When a pop-up indicates the import was successful, click OK. 17. To confirm, reopen WebTools using the IP address of the E-24B. The URL now begins with https, the lock icon is green rather than red, and the lock icon is not crossed out.
  • Page 80 Accessing Configure • After changing some settings, make sure to click the "Save" button and then click Restart on the upper bar, to effect the changes.

  • Page 81: Adjusting The System Date And Time

    Adjusting the System Date and Time The system date and time should be adjusted by the field technician in the following cases, before leaving the customer site. Also, confirm that the E-24B is set to the correct time zone. • At installation •...
  • Page 82 Adjusting the System Date and Time Click Restart on the bar at the top for the changes to take effect.
  • Page 83 2. General Operations For Servicing...

  • Page 84: Replacement

    3. Replacement General Caution • Turn OFF the power and unplug the E-24B before attempting any of the procedures in this section. Before accessing internal components, position the E-24B so that it is resting on its right-hand side on a...

  • Page 85: Cover Removal

    3. Replacement Cover Removal Side Cover for the E-24B Remove the side cover [A].

  • Page 86: Unit Removal

    Unit Removal Unit Removal Video Board Remove the Video board with bracket [A]. Pull the Video board [B]. Remove the bracket [A].

  • Page 87: Diagnostic Led Board

    3. Replacement Diagnostic LED Board Remove the diagnostic LED board [A]. Hard Disk Drive (HDD) Remove the HDD with bracket [A].
  • Page 88 [Link to page 120 "Patch Installation Procedure"]. • If there is a backup file of the same E-24B unit which was formally created with the Fiery System Restore feature with bootable option or Fiery Clone Tool, it is possible to restore the backup file to the new HDD [Link to page 140 "Restoring the E-24B System Directly with a USB Device and...

  • Page 89: Power Supply Unit

    3. Replacement Power Supply Unit Remove the power supply unit [A]. Fans Remove the video board. [Link to page 77 "Video Board"] Remove the fan cables [C] and [D]. [C]: For fan [A] [D]: For fan [B]...

  • Page 90: Motherboard

    • The motherboard that you use as a spare part does not include the key chip. The Keychip contains the license information of the E-24B controller and the activated optional features, which is very expensive. When you replace the motherboard, do not forget to move the key chip from the old board to the new board.
  • Page 91 SATA data cable from SATA 0 [E]. USB cable from USB A1 [F]. Remove the Motherboard. Remove the Memory [Link to page 86 "Memory – 2GB DIMM (E-24B)"] Remove the CPU Cooling Assembly [Link to page 87 "CPU and Cooling Assembly"] Remove the CPU [Link to page 87 "CPU and Cooling...
  • Page 92 Keychip, and the CPU holder bracket from the old board to the new board. The Keychip contains option upgrade information and licensing information for the E-24B. • A new motherboard comes with a protective cover [A] on the CPU slot. Remove it before using the...
  • Page 93 3. Replacement For reassembling: • Make sure of where to connect the connectors for each cable. • Make sure that all connectors are inserted firmly in the sockets. Also, do not put the connectors in the sockets the wrong way around.
  • Page 94 Unit Removal Connector Location DIAG cable PORT80 HDR 4-pin power ATX POWER Top chassis fan SYS_FAN CPU fan CPU_FAN Memory DIMM A0 24-pin power ATX24P For HDD LED Soft power button cable and activity LED cables For Power LED For Soft Switch Keychip SATA data cable SATA 0...

  • Page 95: When Installing The Keychip

    Make sure you install the Keychip in the correct direction. Installing it in the wrong direction may damage the pins. The cutout [A] must be facing toward the center of the motherboard. Memory – 2GB DIMM (E-24B) Push outward on the levers [A] on each side of the DIMM.

  • Page 96: Cpu And Cooling Assembly

    Unit Removal • Gently slide the DIMM straight down into the socket and press so that the levers lock the DIMM into place. Make sure that the levers close securely around the ends of the DIMM. • DIMMs fit in the socket only one way. CPU and Cooling Assembly Overview You can replace the following parts.

  • Page 97: Cooling Assembly Removal Procedure

    3. Replacement Cooling Assembly Removal Procedure Remove the cooling assembly [A]. CPU Removal Procedure Push the lever [A] to release the loadplate [B].

  • Page 98: Lithium Battery

    Unit Removal Grasp the CPU [A] by its edges and gently lift it from the socket. For Re-attaching: • Check the location of the arrow [A] on the CPU [C] and align it with the arrow on the motherboard [B] when you insert the CPU into the socket [D]. (See the illustration below.) •...

  • Page 99: Gigabit Ethernet Controller

    3. Replacement • Discard the used motherboard battery in accordance with the manufacturer’s instructions and local regulations. Remove the lithium battery [A]. For Re-assembling: You need to re-configure the system date, time, and time zone. [Link to page 72 "Adjusting the System Date and Time"] Gigabit Ethernet Controller Remove the protection plate [A] and pull out the interface cable from the copier Gigabit...

  • Page 100: Cables Connected To The Front Panel

    • Make sure that the Gigabit Ethernet controller is inserted straight. Cables Connected to the Front Panel Remove the side cover. [Link to page 76 "Side Cover for the E-24B"] Remove the video board. [Link to page 77 "Video Board"] Remove the front panel USB port cable [A] from USB A1.

  • Page 101: Soft Power Push Button

    3. Replacement Remove the front panel [A]. Remove the front panel USB port cable [A] from front panel. Remove the HDD LED cable [B] from front panel. Remove the Power LED cable [C] from front panel. Remove the center panel [E] from the front panel [D]. For Re-assembling: •...
  • Page 102 Unit Removal Remove the video board [Link to page 77 "Video Board"] Remove the soft power push button cable [A] from J15. Remove the front panel [A].
  • Page 103 3. Replacement Remove the soft power button cable [A] from the front panel. For Re-assembling: • Make sure of where to connect the connectors for each cable.

  • Page 104: System Maintenance

    Backs up the customized E-24B system image to the internal HDD or an external USB device and restores them as necessary. [Link to page 124 "Backup/Restore"] The following table shows whether the data on the E-24B will remain or be deleted when each of these features are used.
  • Page 105 4. System Maintenance System Factory Restore Software Restore Default Defaults Factory Clear Server Fiery Setting Reinstallation / (Operation Default (Configure) Upgrade with Panel) Image Instruction [Link to Configuration [Link to [Link to [Link to page 99] and Setup page 101 ] page 102] page 104] Guide...
  • Page 106 Jobs: To save jobs, ask the site administrator to save them to a removable media or a network location, so they can be re-imported to the E-24B after system software installation. For more information, see Command WorkStation Help. Job Log: The site administrator can use Command WorkStation to save a current list of jobs (not the actual jobs) from the Job Log.
  • Page 107 (see Command WorkStation Help). To determine which additional fonts were downloaded to the E-24B, print the Font List before you reinstall the system software and again after you complete the system software installation. Any fonts not listed after installation will need to be reinstalled.

  • Page 108: Clearing The Queued Print Jobs In The E-24B

    The "Clear Server" command allows you to clear all jobs in all server queues, as well as all jobs archived on the E-24B hard disk drive, the index of archived jobs (in the Archive window), all FreeForm masters, and the index of FreeForm masters (in the FreeForm window).
  • Page 109 Press the Home button on the operation panel of the copier and then touch the Fiery icon. Check if the E-24B becomes idle. • The customer can clear the jobs in the E-24B with the "Clear Server" menu from the Command WorkStation. For details, refer to the Command WorkStation help.

  • Page 110: Restoring The Default Fiery Settings (Operation Panel)

    Within a few minutes, the language selection screen is shown. If this screen is not shown, then press the Home button on the operation panel of the copier and then touch the Fiery icon again. Start to configure the E-24B. For details, go to step 29 of the system software installation procedure. [Link to page 104 "System Software Installation...

  • Page 111: Restoring The Factory Default System Image File From The E-24B Hdd Recovery Folder

    File from the E-24B HDD Recovery Folder An image file of the E-24B system is stored in the recovery folder in the E-24B HDD when the system software is installed to the E-24B. You can retrieve the factory default system by restoring this image file using the service switch operation.
  • Page 112 • While waiting for 15-20 minutes, the diagnostic LEDs may display "FF" for several times, but this does not indicate an error. Start the initial setup of E-24B, by selecting the language on the operation panel. Optional: If a non-bootable customized image backup is available on a USB device, restore it from the WebTools.

  • Page 113: System Software Installation Procedure

    There are two ways to install/reinstall system software on the E-24B: • Installing system software over the network port: Connect a PC to the E-24B directly, or through a hub using two network cables. Install the system software from the System Software DVD and the User Software DVD.

  • Page 114: Installing System Software Over The Network Port

    60 "Shutting Down the E-24B Only"]. When the E-24B power is down (that is when the diagnostic LEDs are off), turn the main power switch of the E-24B to OFF. Disconnect all cables from the E-24B connector panel. Connect the Ethernet cross-over cable to the LAN port and to the Windows Vista/7/8/10 Turn ON the PC and do the following procedure: •...
  • Page 115 • It is also recommended to disable the network adapter(s) on the client PC that will not be used for the connection to the E-24B in the following steps. (For the procedure on how to disable/enable the network adapter, refer to the Windows help.) •...
  • Page 116 For most computers, you must wait 10-15 minutes. Do not click Cancel. • If you do click Cancel: Click Finish then turn the main power switch of the E-24B to OFF. Wait 10 seconds, and then repeat this procedure from the beginning. If the installation terminates abnormally, you may need to reboot the PC also.
  • Page 117 4. System Maintenance Wait for 10-15 minutes. When the diagnostic LEDs remain at '00', go to the copier operation panel and press the Home button. • During the 10-15 minutes, the diagnostic LED may remain displaying 'FF' for several times, but this does not indicate an error.
  • Page 118 System Software Installation Procedure The default settings for the E-24B depend on the language selection as follows: Selected Language & Measurement Unit English - Metric / Simplified Chinese / Czech / Dutch / French / German / Italian / Polish / Brazilian...

  • Page 119: Installing System Software Using A Usb Flash Drive

    You are asked to enter the administrator password. (The default password is "Fiery.1".) Input the customer's settings from the Configuration pages that you printed earlier. If there exists some backup file created from the same E-24B unit, restore it after the network configuration is completed. [Link to page 124 "Backup/Restore"]...

  • Page 120: Installation Procedure

    • USB 3.0 or 2.0 flash drive, at least 16 GB capacity (Max. 32GB) • It is recommended to prepare a USB 3.0 flash drive for this model when installing the system from a USB flash drive. The system software size of the E-24B has been increased from previous Fiery embedded type controllers.
  • Page 121 4. System Maintenance • If the PC does not already have .Net framework installed, click Accept to accept the terms of the license agreement that appears on the screen. Wait up to 10 minutes as the .Net framework files are installed. 5.
  • Page 122 Perform the shut down procedure from the copier operation panel [Link to page 60 "Shutting Down the E-24B Only"]. When the E-24B power is down (that is when the diagnostic LEDs are off), turn the main power switch of the E-24B to OFF. Disconnect all cables from the E-24B connector panel.
  • Page 123 • When using a USB 3.0 flash drive, make sure to attach the USB flash drive to one of the USB 3.0 ports, which are located on the rear of the E-24B. Otherwise installation time will take considerably longer than expected.
  • Page 124 Installation (file transfer phase) takes approximately 10 minutes. The LED on the USB flash drive should show that files are being transferred. Turn the main power switch of the E-24B to OFF and remove the USB flash drive from the E-24B.
  • Page 125 Turn the main power switch on the E-24B rear panel to ON. Press and release the soft power push button on the front panel of the E-24B. Wait for about 10-15 minutes. When the diagnostic LEDs remain at '00', go to the copier operation panel and press the Home button.
  • Page 126 System Software Installation Procedure • Korean • Traditional Chinese If the desired language is not displayed, switch screens using the buttons. The default settings for the E-24B depend on the language selection as follows: Selected Language & Measurement Unit...
  • Page 127 4. System Maintenance English - Metric / Simplified Chinese / Czech / Dutch / French / German / Italian / Polish / Brazilian English - US Portuguese / Russian / Spanish / Turkish / Korean / Traditional Chinese Metric Default Paper Sizes Setting Paper Size Letter...
  • Page 128 System Software Installation Procedure Input the customer's settings from the Configuration pages that you printed earlier. If there exists some backup file created from the same E-24B unit, restore it after the network configuration is completed. [Link to page 124 "Backup/Restore"]...

  • Page 129: Patch Installation Procedure

    4. System Maintenance Patch Installation Procedure When a software bug is found and fixed, or a new feature is added, a patch file (*ps file) may be additionally released. There are two ways to update the system with the patch files as below: •...

  • Page 130: Setup Procedure For Scheduled Automatic Updates

    Patch Installation Procedure • Patch installations performed by System Updates are logged in the Job Log as below. • The following URL allows you to access the Update Server to view all available updates for E-24B. https://liveupdate.efi.com/webupdater/default.aspx? sid=6747a6724f0dc92898269368f5bd43d9EF956161.PPD • Items marked with "Criticality: Critical" and "Criticality: Recommended" will be downloaded and applied automatically to the controller, when the System Updates feature is enabled.
  • Page 131 The interval can be set as daily or weekly. The default day and time settings are "Every Day" + "3:00AM". • Make sure to schedule the updates when the E-24B will not be in use. (Midnights or weekends, for example.) When a proxy server is used for internet connection, click "HTTP proxy Settings"...

  • Page 132: Manual Update Procedure

    Patch Installation Procedure Click Restart on the upper bar to make the changes take effect. Manual Update Procedure Patches are provided via the firmware download site. The patch installation procedure may vary depending on the patch; the download destination queue or system rebooting procedure may be different.

  • Page 133: Backup/Restore

    Backup/Restore Overview In addition to the factory default image file stored on the E-24B HDD, you can create a separate backup to retrieve customized settings and job information. Backup can be created using Command WorkStation, WebTools (including Fiery System Restore), or Fiery Clone Tool.
  • Page 134 Backup/Restore 2. Backing up/Restoring the System Image File with Fiery System Restore You can back up and restore the system image from WebTools. Factory Default Image Customized System Image Customized System Image and bootable files and bootable files Schedule Automatic Backup [Link to page 136] Periodically backs up the customized system image and stores it on the internal HDD at the scheduled date/time.
  • Page 135 4. System Maintenance Backup Backs up the current customized system image and stores on the internal HDD or external USB devices. You can also create a backup of the factory default image and store it on the internal HDD or external USB devices. Creating a backup on the internal HDD [Link to page 137] •...
  • Page 136 Backup/Restore • Customized System Image File • Factory Default Image File Restoring a backup created on the internal HDD [Link to page 140] • Factory Default Image File Directly restoring a backup created on a bootable USB devices [Link to page 140] •...

  • Page 137: Recommended Backup Options For E-24B

    HDD has been replaced and is currently empty, etc. • Restoring the E-24B system image reformats the hard disk and overwrites any customizations and data created since the backup image was last created. All print jobs are lost when the system image is restored.
  • Page 138 A bootable image on an external device allows recovery in case the Fiery System Restore menu (WebTools) cannot be accessed due to system corruption or an empty HDD after replacement, etc. If the E-24B needs to be restored using a bootable image in such cases, the site administrator must contact service.

  • Page 139: Backup/Restore Feature Comparison

    4. System Maintenance Backup/Restore Feature Comparison Fiery System Restore (WebTools > HomeTab) Automatic Configure > Fiery Clone Backup Backup > Backup > Backup Method Backup Tool ---------- USB > USB > "Factory "New Backup > Image" Image" "Internal HDD" [Link to [Link to page 136] [Link to...
  • Page 140 (*1) Server Presets (*1) Fonts (*1) Operating System (Linux) E-24B Software with System Patch(es) applied (*2) E-24B Software with Factory Default Image Bootable Files (*3) (*1) Restore Method (*4) B, C B, C Restore to another E-24B unit Prohibited Prohibited...

  • Page 141: Backing Up/Restoring The System Configuration And Selected Settings Only

    (B) Restoring the E-24B system with Fiery System Restore (WebTools) [Link to page 139 "Restoring the E-24B System with Fiery System Restore (WebTools)"] (C) Restoring the E-24B system directly from the USB device with service switch [Link to page 140 "Restoring the E-24B System Directly with a USB Device and Service Switch"] (D) Restoring the E-24B system with Fiery Clone Tool [Link to page 149 "Restore: Transferring Clone...

  • Page 142: Creating Backup Files

    Backup/Restore • From Command WorkStation, go to Device Center tab > General > Tools > "Backup & Restore". The following is the procedure when starting from Configure. Creating Backup Files Print a configuration sheet and confirm the date, time, and time zone are correct. If not, correct the date and time.

  • Page 143: Restoring Backup Files

    4. System Maintenance Specify the backup filename. It is recommended to specify the "Add date to filename" option. Click Backup. • Make sure that two files (*.fbf and *.DAT) are generated. Both files are required to restore the Fiery. Backup will start. When completed, the following screen appears. •...

  • Page 144: Backing Up/Restoring The E-24B System With Fiery System Restore

    The E24B system includes the operating system, E-24B software, and the E-24B configuration settings. • You can restore the E-24B either from image files stored on the internal HDD or on a USB device such as USB flash drive or USB HDD.

  • Page 145: Scheduled Automatic Backups With Fiery System Restore

    Max: 256GB Max: 2TB For the fastest backup, use a USB 3.0 device and connect it to the USB 3.0 port on the E-24B. Scheduled Automatic Backups with Fiery System Restore To minimize the impact on the E-24B performance, schedule the backups so that it is run when the E-24B is Idle.

  • Page 146: Backing Up The E-24B System With Fiery System Restore (Webtools)

    Select the desired day and time for the backup and click Save. • Make sure to schedule the backups when the E-24B will not be in use, for example, midnights and weekends. If the system updates is enabled and scheduled, make sure to schedule the system backups at least two hours before the system updates.
  • Page 147 E-24B configuration. Follow the on-screen prompts to complete the backup. For a backup using USB 3.0, it will take 10-20 minutes to complete the backup. When the backup is complete, the E-24B will automatically reboot and enter Idle.

  • Page 148: Restoring The E-24B System With Fiery System Restore (Webtools)

    Restoring a factory default image will delete all data. • A customized image can only be restored to the same E-24B unit from which it was created. Connect the external USB device containing the image to the port on the E-24B.

  • Page 149: Restoring The E-24B System Directly With A Usb Device And Service Switch

    If a backup was created with Fiery System Restore in the following method, the backup contained in the USB device can be restored directly with the USB device and the service switch on the E-24B. This will be useful when having to recover from a system corruption or failure, or if the HDD had been replaced and is currently empty.
  • Page 150 For the fastest restoration, use a USB 3.0 flash drive. Make sure to connect the flash drive to the USB 3.0 port at the rear side of the E-24B. Turn the main power switch of the E-24B to ON, then press and release the soft power push button on the front of the E-24B.

  • Page 151: Backing Up/Restoring E-24B System With Fiery Clone Tools

    The Fiery Clone Tool allows you to clone the entire Fiery system to an image file and save it in a folder on a USB flash drive connected to the E-24B. You can restore the image file to the same E-24B (with same key chip) in order to restore the system to a previous configuration.

  • Page 152: Preparation

    Backup • To back up the E-24B by creating an image file. • When you start the backup process, the diagnostic LEDs flash "b1", "b2", "b3" in one second intervals, and repeats the cycle to indicate backup is in progress.
  • Page 153 4. System Maintenance • USB 3.0/2.0 flash drive, at least 16GB capacity (Max: 32GB) *1: The tools can be downloaded via the firmware download site. Creating a bootable USB flash drive installed with the Fiery Clone Tool: Download the Fiery Clone Tool from the firmware download site and extract it. The Fiery Clone Tool file is provided in *.ISO format.
  • Page 154 Backup/Restore flash drive). Proceed when the Proceed button appears. Click OK to begin formatting the USB flash drive and make the USB flash drive bootable. • Prepare screen - The progress bar shows that the contents of the software are being copied.

  • Page 155: Backup: Creating The Clone Image Files From E-24B

    "Shutting Down the E-24B Only"]. When the E-24B power is down (that is when the diagnostic LEDs are off), turn the main power switch of the E-24B to OFF. Connect the bootable USB flash drive created with the Fiery USB Setup Tool containing the Fiery Clone Tools, to an available USB port on the E-24B.
  • Page 156 Set the service switches to the following position ("1". ON, "2": ON). • The diagnostic LEDs flash "b0" to indicate that the E-24B is ready to be backed up. • After setting the service switch positions, you have 10 seconds to revert to ready status (service switch back to "1": ON, "2": OFF) before Fiery Clone Tool begins creating an image...
  • Page 157 Press and release the power switch on the front panel of E-24B. The controller will automatically move to the shutdown procedure. When the E-24B power is down (that is when the diagnostic LEDs are off), turn the main power switch of the E-24B to OFF.

  • Page 158: Restore: Transferring Clone Image Files To E-24B

    USB flash drive connected, system corruption may occur. Restore: Transferring Clone Image Files to E-24B • If you will be replacing hardware components of the E-24B, it is best to complete the replacements before using the Fiery Clone Tool.
  • Page 159 4. System Maintenance • If the USB flash drive contains clone image file(s) created on a different E-24B unit, the Fiery Clone Tool selects the most recently created file among all files regardless of the unit. The Fiery Clone Tool does not distinguish the units on which the clone images were created. To prevent restoration with the wrong file, make sure the USB flash drive contains clone images created on the same unit.

  • Page 160: Led Error Codes Related To The Fiery Clone Tools / Fiery System Restore

    Press and release the power switch on the front panel of E-24B. E-24B will automatically move to the shutdown procedure. When the E-24B power is down (that is when the diagnostic LEDs are off), turn the main power switch of the E-24B to OFF.
  • Page 161 4. System Maintenance LED error Operation type Description Suggested action code Unsupported Fiery Product information is found, but Fiery Controller Clone Tool does not support this product. Incorrect number of disks Check the Fiery Controller to verify HDD detected. installation. An incorrect disk configuration was detected, which is not supported by Fiery Clone Tools for Embedded Servers.
  • Page 162 Backup/Restore LED error Operation type Description Suggested action code Backup and Failed to mount HDD The Fiery Controller is not properly restore partition installed. Reinstall the Fiery Controller. If Fiery Clone Tool cannot mount the HDD partition, then the backup procedure cannot be performed.
  • Page 163 4. System Maintenance LED error Operation type Description Suggested action code Failed to install bootloader 1. Use another computer with an external connection to format the HDD, if Fiery Clone Tool cannot write to the HDD. 2. If the above actions do not work, replace the HDD.

  • Page 164: Troubleshooting

    [Link to page 65 "Printing the Configuration Page or Test Sheets"] If the E-24B can boot, check if the diagnostic LEDs on the rear panel of E-24B stop on a particular diagnostic code. [Link to page 156 "Errors and Suggested Actions"]...

  • Page 165: Errors And Suggested Actions

    Perform step 1, and then verify functionality. If the problem is resolved, do not perform step 2. LED Codes If the E-24B is turned ON and hanging on a diagnostic code, first perform the following actions to see if they fix the problem: Press the power switch to set to the OFF (0) position.
  • Page 166 1. Check and reseat all cable connections between the E-24B and copier. 2. Make sure that the E-24B service switches are set to OFF (both away from ON). 3. If the Controller date/time cannot be set or responds slowly, replace the battery on the motherboard [Link to page 89], and then update the date/time in E-24B Setup [Link to page 66].
  • Page 167 5. Troubleshooting LED code: A7, A8 Possible cause: Possibly one of the following: • Faulty motherboard • Faulty or missing CPU Suggested action: 1. Replace the motherboard [Link to page 81]. 2. Replace the CPU [Link to page 87]. LED code: 3b, 50, 52, E1 Possible cause: Possibly one of the following: •...

  • Page 168: Start-Up Problems

    2. Replace the CPU [Link to page 87]. • FF shown after the E-24B becomes Idle or shortly at the startup does not indicate an error status. LED code: Any other code that the system hangs on before reaching the idle state...
  • Page 169 6. Replace the CPU. [Link to page 87] 7. Replace the Gigabit Ethernet PCB. [Link to page 90] Start-Up Problem-2 Symptom: E-24B starts up, but the Fiery screens on the copier operation panel are unavailable for more than 10 minutes. Possible cause: One of the following: •...
  • Page 170 1. Reboot the copier and wait for the copier and the E-24B to start up and reach Idle. 2. Verify that the E-24B and the copier have the same time and date information. If the time and date information do not match on both devices, the Fiery icon may fail to appear.

  • Page 171: System Problems

    5. Troubleshooting Start-Up Problem-3 Suggested action: 1. Make sure that the E-24B service switches are both set to OFF for Normal operation (away from “ON”). 2. Turn OFF the E-24B, wait 10 seconds, and then turn it ON again. 3. Reinstall system software. [Link to page 104] 4.
  • Page 172 Suggested action: 1. Replace the battery on the motherboard, and then update the time in E-24B Setup. For information on how to check and set the time and date on the E-24B, see “Adjusting the System Date and Time”. 2. Replace the motherboard. [Link to page 81]...

  • Page 173: System Software Installation (Network Port Method)

    2. Make sure you use a cross-over RJ-45 cable. As an alternative, you can use two straight-through RJ-45 cables and a network hub. Connect only the PC and the E-24B to the hub. If the cable appears damaged, replace it.

  • Page 174: System Software Installation (Usb Method)

    2. Make sure you use a cross-over RJ-45 cable. As an alternative, you can use two straight-through RJ-45 cables and a network hub. Connect only the PC and the E-24B to the hub. If the cable appears damaged, replace it.
  • Page 175 Suggested action: 1. Make sure that the E-24B service switch 1 is set to ON and service switch 2 is set to OFF. If the service switches are in the wrong position, turn OFF the E-24B, set the switches correctly, turn ON the power, and allow the installation to resume.
  • Page 176 Possible cause: Failed to retrieve product information. It is not E-24B. Suggested action: If the E-24B is found, the hardware might not have initialized properly to retrieve the product name. System Software Installation (USB Method)-4 Symptom: The LED on the E-24B shows error codes EE 02..

  • Page 177: Backup And Restore

    Replace the hard disk drive. System Software Installation (USB Method)-7 Symptom: The LED on the E-24B shows error codes EE 44..Possible cause: The USB device may have a corrupted image file, or your hard disk drive cannot be accessed.

  • Page 178: Network

    If you suspect a network problem, keep in mind the following: • If the E-24B does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.
  • Page 179 Suggested action: 1. Make sure that the network cable is the correct type and connected to the designated LAN port on the E-24B connector panel. 2. Check the cable connection to the network. 3. Replace the cable with a new or tested cable.

  • Page 180: Scanning

    1. Request that the network administrator change the default in E-24B Network Setup. 2. If neither LED on the designated network port is lit on the E-24B, check the cable connection to the E-24B and the network. Make sure that the cable is the correct type.

  • Page 181: Printing

    There is a problem with the connection between the E-24B and the copier Suggested action: 1. Make sure that the E-24B LED is lit. If not, press the power switch to turn ON the E-24B. 2. Turn the copier OFF then ON.
  • Page 182 E-24B appears in the list of printers on the customer's workstation, but certain jobs do not print. Possible cause: PostScript error Suggested action: Make sure that Print to PostScript Error in Setup is set to Yes. Check for error messages on the E-24B output. Printing-6 Symptom:...
  • Page 183 1. Print a job from a different application to determine if the problem is associated with a particular application. 2. Make sure that the connection between the E-24B and the workstation is working by downloading a test page from the workstation or printing a simple file, such as a text file.
  • Page 184 A print job stalls or stops after one or a few pages. Possible cause: Missing, incorrect, or faulty DIMM(s), or faulty DIMM connections Suggested action: 1. Turn OFF the E-24B; check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors. 2. Replace the motherboard. Printing-10...
  • Page 185 2. If restoring default measurements fixes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the E-24B. For details, see Color Printing, which is part of the user documentation set.
  • Page 186 Errors and Suggested Actions Printing-14 Symptom: Print quality is poor Possible cause: Application cannot find the appropriate printer description file. Suggested action: Make sure that the appropriate printer description file is installed. For information about printer files, see Printing, which is part of the user documentation set. Printing-15 Symptom: Print quality is poor...
  • Page 187 2. If restoring default measurements fixes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the E-24B. For details, see Color Printing, which is part of the user documentation set.

  • Page 188: Checking The Network

    Checking the Network Printing problems may arise if the network hardware or software is not set up properly or does not match network settings on the E-24B. Problems may also arise when printing from a specific application or printing a particular file.

  • Page 189: Printing To The E-24B

    Printing to the E-24B If the customer can print the E-24B Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, first make sure that the site administrator has done the following: •...
  • Page 190 Errors and Suggested Actions Table 2: Other printing problems Problem Solution An image is printed on the reverse Reload the paper in the paper tray upside down. side of the paper. Multiple pages are fed through the Remove all the pages from the paper tray and fan them gently copier at once.

  • Page 191: Test The Voltage Supplies

    5. Troubleshooting Test the Voltage Supplies To check if the power supply is working, use a multimeter at the following locations on the power supply unit. Test the voltages on the ends of the connectors coming from the power supply unit. The following table lists the power connectors.
  • Page 192 Test the Voltage Supplies REF. D. PIN NO. SIGNAL WIRE COLOR +3.3V ORANGE +3.3V ORANGE BLACK BLACK BLACK PW-OK GRAY +5Vab PURPLE +12V YELLOW +12V YELLOW +3.3V ORANGE +3.3V ORANGE +3.3VS BROWN -12V BLUE BLACK PS-ON GREEN BLACK BLACK BLACK BLACK...
  • Page 193 5. Troubleshooting REF. D. PIN NO. SIGNAL WIRE COLOR BLACK BLACK +12V YELLOW +12V YELLOW...

  • Page 194: Collecting Troubleshooting Information

    When importing jobs to and printing from Command WorkStation c) When changing settings from Command WorkStation • If the customer is using more than two E-24B units, whether or not the same symptom can be observed with more than one unit.
  • Page 195 For the procedure of how to create a Job Error report: [Link to page 187 "Creating a Job Error Report (E-24B)"] • System Logs (E-24B) For the procedure of how to capture the system logs from the E-24B: [Link to page 192 "Obtaining the System Logs (E-24B)"] • Device logs (Copier) For the procedure of how to capture the Device logs: [Link to page 192 "Obtaining the...

  • Page 196: Creating A Job Error Report (E-24B)

    When you create a job error report, Command WorkStation creates a zip file of the current job files, logs and information about the E-24B. You can generate an error report even if the print job is not in an error state.

  • Page 197: Procedure For Creating The Job Error Report

    • The Engineering log entries are overwritten after a period of time. To ensure the Engineering logs contain the relevant information, create the Job Error Report as soon as possible after the error is observed. Create the Job Error Report before rebooting the E-24B and if possible, before any additional print jobs are processed or printed.
  • Page 198 Collecting Troubleshooting Information Enter information about the job error. Enter any comments and additional details in the “Comments” field. If possible, write in English. It is recommended to include the following information: • Date and time error occurred • Observed error codes, if any •...
  • Page 199 5. Troubleshooting Optional: To include the raster data of the processed file in the report, select Rasters. • Normally when creating the Job Error Report without selecting the Raster option, regardless of whether the selected job on the Command WorkStation is RIPped data or not, the data will be automatically archived without the Raster data.
  • Page 200 Collecting Troubleshooting Information Optional: To include the specific color profile, select Color Profile. • When the color profiles are included in the Job Error Report, there is also a ‘report.txt’ file created and included. This shows the names of the profiles that were used for the job.

  • Page 201: Obtaining The System Logs (E-24B)

    Save the Job Error Report. Obtaining the System Logs (E-24B) The E-24B provides the ability to download system logs that can be sent to technical support for diagnostic purposes. The logs are combined into a single encrypted zip file, which does not contain any original job files.

  • Page 202: Overview

    With the SP settings, you can obtain the stored logs from the HDD and have them copied to an SD card. For investigating the E-24B issues, please collect at least the following logs as a set with the Job Error Report.

  • Page 203: Obtaining The Device Logs (And Smc) With An Sd Card

    5. Troubleshooting • When one of the following SCs occurs: SC672, SC816, SC819, SC878, SC899, SC859, SC860, SC861, SC863, or SC864 • The following logs are not saved: • Logs related to the energy saver mode (Engine-off, suspend-mode, or other cases) Network communication log Logs related to NRS Access log for unauthorized users (guests)
  • Page 204 All of the following: Controller log, engine log, operation panel log, SP5-858-141 FCU log, and SMC. SP5-858-142 Controller log SP5-858-143 Engine log SP5-858-144 Operation panel log SP5-858-145 FCU log *2 Applicable for Ricoh printers only. These items cannot be obtained when the E-24B is connected to a copier.
  • Page 205 5. Troubleshooting After executing the SP for copying the logs (and SMC), wait for a confirmation screen to appear. [A]: File size [B]: Period to copy [C]: Estimated time to copy [D]: If "Fax Contact" is displayed, it means that the fax destinations will be included in the fax information [E]: Where the data will be copied •...
  • Page 206 Collecting Troubleshooting Information Wait for the information and/or logs to be copied to the SD card. After a message stating that the process has completed appears on the operation panel, confirm that the LED light next to the SD card slot is not flashing and then remove the SD card.
  • Page 207 5. Troubleshooting...

  • Page 208: Detailed Section Descriptions

    6. Detailed Section Descriptions Block Diagram and Functions Components Component Type Configuration Processor Intel Pentium Processor 2.7GHz G1820...
  • Page 209 6. Detailed Section Descriptions Serial ATA 500GB SDRAM PC3-10600 2GB, 240 pin BIOS ROM Flash EEPROM EEPROM 1Kbit Networking Cable requirements: • 10BaseT (Ethernet): Unshielded Twisted Pair (UTP), Category 3 or higher • 100BaseTX (Fast Ethernet): UTP, Category 5 or higher (4-pair/8-wire, short length) •...

  • Page 210: Print Data Processing

    Print Data Processing Print Data Processing Flow Chart The key roles of each part of the print system are outlined below. • The drivers are responsible for generating the page description on the host system and for transmitting data to the printer. •...
  • Page 211 6. Detailed Section Descriptions...

  • Page 212: Specifications

    Scan Resolution: Max. 600 dpi Scan Source: ADF / Exposure Glass Scan Sides: Simplex / Duplex Scan Destination: Hold Queue / MailBox / Email / FTP Server/ Windows Client PC Disk (E-24B Remote Scan only) Scan Format: PDF/ TIFF/ JPEG...
  • Page 213 7. Specifications Printing Speed: Pro C5200S + E-24B: 65 ppm Pro C5210S + E-24B: 80 ppm Resident Fonts: PostScript: 138 fonts PCL: 80 AGFA fonts Power Consumption: Rated: 80W Noise Emission: Sound Power Level: Less than 51db(A) (Sound Power Level)

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