Dell Latitude 5550 Owner's Manual
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Dell Latitude 5550 Owner's Manual

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Latitude 5550
Owner's Manual
Regulatory Model: P127F
Regulatory Type: P127F001/P127F003
February 2024
Rev. A00

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Summary of Contents for Dell Latitude 5550

  • Page 1 Latitude 5550 Owner's Manual Regulatory Model: P127F Regulatory Type: P127F001/P127F003 February 2024 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Left......................................9 Top......................................10 Front...................................... 11 Back.......................................12 Bottom....................................12 Service Tag..................................13 Battery charge and status light .............................13 Chapter 2: Set up your Latitude 5550..................14 Chapter 3: Specifications of Latitude 5550..................16 Dimensions and weight..............................16 Processor..................................... 16 Chipset....................................19 Operating system................................20 Memory....................................20 External ports..................................21...
  • Page 4 After working inside your computer........................43 BitLocker..................................43 Recommended tools................................. 44 Screw list.....................................44 Major components of Latitude 5550..........................45 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........48 SIM card tray..................................48 Removing the SIM card tray (optional)......................... 48 Installing the SIM card tray (optional)........................49 Base cover..................................
  • Page 5 Rechargeable Li-ion battery precautions....................... 74 Removing the battery..............................74 Installing the battery..............................76 Assembly-inner frame............................... 77 Removing the assembly-inner frame........................77 Installing the assembly-inner frame........................79 Touchpad..................................... 81 Removing the touchpad............................. 81 Installing the touchpad...............................82 Speakers....................................83 Removing the speakers..............................83 Installing the speakers..............................84 Coin-cell battery................................
  • Page 6 Clearing BIOS (System Setup) and System passwords..................166 Chapter 9: Troubleshooting......................167 Handling swollen rechargeable Li-ion batteries......................167 Locate the Service Tag or Express Service Code of your Dell computer ............167 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 168 Running the SupportAssist Pre-Boot System Performance Check.............. 168 Built-in self-test (BIST)..............................168...
  • Page 7 LCD Built-in Self-Test (BIST)..........................169 System-diagnostic lights..............................170 Recovering the operating system..........................171 Real-Time Clock (RTC Reset)............................171 Backup media and recovery options........................... 172 Wi-Fi power cycle................................172 Drain residual flea power (perform hard reset)......................172 Chapter 10: Getting help and contacting Dell................173 Contents...

  • Page 8: Chapter 1: Views Of Latitude 5550

    Views of Latitude 5550 Right Figure 1. Right view 1. microSD-card slot Reads from and writes to the microSD-card. 2. Universal audio jack Connect headphones or a headset (headphone and microphone combo). 3. USB 3.2 Gen 1 port Connect devices such as external storage devices and printers. It provides data transfer speeds up to 5 Gbps.

  • Page 9: Left

    Provides data transfer rates of up to 40 Gbps for USB4 and Thunderbolt 4. NOTE: You can connect a Dell Docking Station to one of the Thunderbolt 4 ports. For more information, search in the Knowledge Base Resource at www.dell.com/support.

  • Page 10: Top

    NFC or Contactless smart card reader provides contactless access of cards in corporate networks. 5. Touchpad Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click. Views of Latitude 5550...

  • Page 11: Front

    Turns on when the camera is in use. 7. Ambient-light sensor (optional) The sensor detects the ambient light and automatically adjusts the display brightness. 8. Right microphone Provides digital sound input for audio recording and voice calls. Views of Latitude 5550...

  • Page 12: Back

    1. Speakers Provide audio output. 2. Service Tag label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. 3. Air vents Views of Latitude 5550...

  • Page 13: Service Tag

    For more information about cleaning air vents, search for articles in the Knowledge Base Resource at www.dell.com/support. Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Figure 7. Image: Service Tag location Battery charge and status light The following table lists the battery charge and status light behavior of your Latitude 5550.

  • Page 14: Chapter 2: Set Up Your Latitude 5550

    Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support. For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 15 SupportAssist proactively checks the health of your computer hardware and software. When an issue is detected, the necessary system state information is sent to Dell to begin troubleshooting. SupportAssist is preinstalled on most of the Dell devices running the Windows operating system. For more information, see SupportAssist for Business PCs manuals at www.dell.com/support/home/...

  • Page 16: Chapter 3: Specifications Of Latitude 5550

    1.62 kg (3.58 lb) - minimum NOTE: The weight of your computer depends on the configuration that is ordered and manufacturing variability. Processor The following table lists the details of the processors that are supported for your Latitude 5550. Specifications of Latitude 5550...
  • Page 17 3.30 GHz 3.40 GHz 3.50 GHz 3.70 GHz frequency Processor cache 10 MB 12 MB 12 MB 12 MB Integrated graphics Intel UHD Graphics Intel Iris Xe Graphics Intel Iris Xe Graphics Intel Iris Xe Graphics Specifications of Latitude 5550...
  • Page 18 700 MHz frequency Maximum turbo 3.90 GHz 3.60 GHz 3.60 GHz 3.60 GHz frequency Processor cache 12 MB 12 MB 12 MB 18 MB Integrated graphics Intel Iris Xe Graphics Intel Graphics Intel Graphics Intel Arc Graphics Specifications of Latitude 5550...

  • Page 19: Chipset

    Integrated graphics Intel Arc Graphics Intel Graphics Intel Graphics Intel Arc Graphics Chipset The following table lists the details of the chipset that is supported for your Latitude 5550. Table 7. Chipset  Description Values Chipset Integrated in the processor Processor ●...

  • Page 20: Operating System

    Your Latitude 5550 supports the following operating systems: ● Windows 11 Home ● Windows 11 Pro ● Ubuntu Linux 22.04 LTS Memory The following table lists the memory specifications of your Latitude 5550. Table 8. Memory specifications  Description Values Memory slots...

  • Page 21: External Ports

    To learn more about the features of different types of M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. Ethernet The following table lists the wired Ethernet Local Area Network (LAN) specifications of your Latitude 5550. Table 11. Ethernet specifications  Description Values Model number ●...

  • Page 22: Wireless Module

    ● Intel I219-V 10/100/Gb (1000BASE-T) for non-vPRO configurations Transfer rate 10/100/1000 Mbps Wireless module The following table lists the Wireless Local Area Network (WLAN) modules that are supported on your Latitude 5550. Table 12. Wireless module specifications  Description Option one Option two...

  • Page 23: Audio

    For instructions on how to find your computer's International Mobile Equipment Identity (IMEI) number, search in the Knowledge Base Resource at www.dell.com/support. Audio The following table lists the audio specifications of your Latitude 5550. Table 14. Audio specifications  Description Values Audio controller Realtek Waves, MaxxAudio 13.0...

  • Page 24: Storage

    M.2 2230 solid state drive self- PCIe Gen4 NVMe, up to 64 Gbps 512 GB encrypting drive Media-card reader The following table lists the media cards that are supported on your Latitude 5550. Table 16. Media-card reader specifications  Description Values Media-card type...

  • Page 25: Keyboard

    The maximum capacity supported by the media-card reader varies depending on the standard of the media card that is installed on your computer. Keyboard The following table lists the keyboard specifications of your Latitude 5550. Table 17. Keyboard specifications  Description...
  • Page 26 For example, if you press 2, 2 is displayed; if you press Shift and 2, @ is displayed. Specifications of Latitude 5550...

  • Page 27: Camera

    Camera The following table lists the camera specifications of your Latitude 5550. Table 20. Camera specifications  Description Values Number of cameras Camera type ● FHD RGB HDR camera ● FHD RGB+IR HDR camera ● FHD RGB+IR HDR camera with Ambient Light Sensor,...

  • Page 28: Power Adapter

    Power adapter The following table lists the power adapter specifications of your Latitude 5550. Table 22. Power adapter specifications  Description Option one Option two Option three Option four Type 60 W Ultralight Mini adapter, 60 W Ultralight Mini adapter, 65 W EcoDesign...

  • Page 29: Battery

    Battery The following table lists the battery specifications of your Latitude 5550. Table 23. Battery specifications  Description Option one Option two Option three Option four Battery type 3 cell, 42 3 cell, 42 Wh, 3 cell, 54 3 cell, 54 Wh,...

  • Page 30: Display

    CAUTION: Dell recommends that you charge the battery regularly for optimal power consumption. If your battery charge is completely depleted, connect the power adapter, turn on your computer, and then restart your computer to reduce the power consumption.

  • Page 31: Fingerprint Reader (Optional)

    4.50 W (maximum) Anti-glare vs glossy finish Anti-glare Anti-glare Anti-glare Fingerprint reader (optional) The following table lists the specifications of the optional fingerprint-reader of your Latitude 5550. Table 25. Fingerprint reader specifications  Description Values Fingerprint-reader sensor technology Capacitive Fingerprint-reader sensor resolution...

  • Page 32: Gpu-Integrated

    Table 26. Sensor (continued) Sensor support Accelerometer in the hinge-up (Upsell configuration with Emza/ALS/IR camera): ST Micro LNG2DMTR GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Latitude 5550. Table 27. GPU—Integrated  Controller Memory size...

  • Page 33: Hardware Security

    FIPS 201 Full Scan FPR and ControlVault 3 Plus Smart-card reader Contactless smart-card reader This section lists the contactless smart-card reader specifications of your Latitude 5550. This module is only available in computers shipped with Smart-card readers. Table 31. Contactless smart-card reader specifications ...
  • Page 34 Common driver support for Integrated Circuit Card Interface Device for operating system level drivers Dell ControlVault support The device connects to Dell ControlVault for usage and processing NOTE: 125 Khz proximity cards are not supported. Table 32. Contactless card types supported ...
  • Page 35 Mifare Plus X 4K G&D idOnDemand - SCE3.2 144K SCE6.0 FIPS 80K Dual + 1K Mifare SCE6.0 nonFIPS 80K Dual + 1K Mifare SCE6.0 FIPS 144K Dual + 1K Mifare SCE6.0 nonFIPS 144K Dual + 1K Mifare Specifications of Latitude 5550...
  • Page 36 Tap and do - NFC Forum Type 4 Tag - Mifare DESFire EV1Card 4K Tap and do - NFC Forum Type 4 Tag - Mifare DESFire EV1Card 8K Tap and do - ISO 15693 - Tag-it Plus HID I-code ISO card Specifications of Latitude 5550...

  • Page 37: Contacted Smart-Card Reader

    Contacted smart-card reader The following table lists the contacted smart-card reader specifications of your Latitude 5550. Table 35. Contacted smart-card reader specifications  Title Description Dell ControlVault 3 Plus Contacted smart-card reader ISO 7816-3 Class A Card Support Reader capable of reading 5 V powered...

  • Page 38: Dell Support Policy

    * Measured using a random vibration spectrum that simulates the user environment. † Measured using a 2 ms half-sine pulse. Dell support policy For information about Dell support policy, search in the Knowledge Base Resource at www.dell.com/support. ComfortView Plus WARNING: Prolonged exposure to blue light from the display may lead to long-term effects such as eye strain, eye fatigue, or damage to the eyes.

  • Page 39: Dell Optimizer

    Figure 9. Camera shutter Dell Optimizer This section provides the Dell Optimizer specifications of your Latitude 5550. On Latitude 5550 with Dell Optimizer, the following features are supported: ● ExpressConnect—Automatically joins the access point with the strongest signal, and directs bandwidth to conferencing applications when in use.

  • Page 40: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 41: Safety Precautions

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold the <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 42: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 43: Transporting Sensitive Components

    It is recommended to always use the traditional wired ESD grounding wrist strap and protective anti-static mat when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and use anti-static bags for transporting sensitive components.

  • Page 44: Recommended Tools

    If the recovery key is not known, this can result in data loss or an unnecessary operating system reinstall. For more information about this subject, see Knowledge Article: updating the BIOS on Dell systems with BitLocker enabled.

  • Page 45: Major Components Of Latitude 5550

    Keyboard M2x2 Keyboard bracket M2x2 Display assembly M2x3 Display panel M2.5x3.5 Display hinges M2.5x3.5 Fingerprint-reader bracket M2x3 Smart-card reader M2x2 Major components of Latitude 5550 The following image shows the major components of Latitude 5550. Working inside your computer...
  • Page 46 Figure 10. Major components of your computer Working inside your computer...
  • Page 47 31. WLAN card NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverage purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 48: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. SIM card tray Removing the SIM card tray (optional) Prerequisites...

  • Page 49: Installing The Sim Card Tray (Optional)

    Figure 11. Removing the SIM card tray Steps 1. Insert a pin into the release hole to release the SIM card tray. 2. Push the pin to disengage the lock, and eject the SIM card tray. 3. Slide the SIM card tray out of the slot on the computer. 4.

  • Page 50: Base Cover

    Figure 12. Installing the SIM card tray Steps 1. Insert a pin into the release hole to release the SIM card tray. 2. Push the pin to disengage the lock, and eject the SIM card tray. 3. Slide the SIM card tray out of the slot on the computer. 4.
  • Page 51 CAUTION: If you are unable to turn on the computer, if your computer is unable to enter Service Mode, or the computer does not support Service Mode, proceed to disconnect the battery cable. 2. Remove the card. About this task NOTE: Before removing the base cover, ensure that there is no SD card that is installed in the SD card slot on your computer.
  • Page 52 Figure 14. Removing the base cover Figure 15. Disconnecting the battery cable Steps 1. Loosen the eight captive screws that secure the base cover to the palm-rest assembly. 2. Using a plastic scribe, pry open the base cover from the recesses that are located in the U-shaped indents at the top edge of the base cover near the hinges.

  • Page 53: Installing The Base Cover

    Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure. Figure 16.
  • Page 54 Figure 17. Installing the base cover Removing and installing Customer Replaceable Units (CRUs)

  • Page 55: Wireless Card

    Figure 18. Tighten the captive screws NOTE: If the battery is not a pre-requisite and if you have disconnected the battery cable, ensure to connect the battery cable. To connect the battery cable, follow step 1 and step 2 in the procedure. Steps 1.

  • Page 56: Installing The Wireless Card

    Figure 19. Removing the wireless card Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and palm-rest and keyboard assembly. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4.
  • Page 57 Figure 20. Installing the wireless card Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported for your computer. Table 38. Antenna-cable color scheme  Connectors on the Antenna-cable color Silkscreen marking wireless card...

  • Page 58: Wireless Wide Area Network (Wwan) Card

    Next steps 1. Install the base cover. 2. Install the card. 3. Follow the procedure in After working inside your computer. Wireless Wide Area Network (WWAN) card Removing the 4G WWAN card Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 59: Installing The 4G Wwan Card

    Figure 21. Removing the 4G WWAN card Steps 1. Using a plastic scribe, pry open the 4G WWAN-card shield that secures the 4G WWAN card to the palm-rest assembly. 2. Lift the 4G WWAN-card shield off the 4G WWAN card. 3.
  • Page 60 The following images indicate the location of the 4G WWAN card and provide a visual representation of the installation procedure. Figure 22. Installing the 4G WWAN card Steps 1. Align the notch on the 4G WWAN card with the tab on the 4G WWAN-card slot. 2.

  • Page 61: Removing The 5G Wwan Card

    Next steps 1. Install the base cover. 2. Install the card. 3. Follow the procedure in After working inside your computer. Removing the 5G WWAN card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card.

  • Page 62: Installing The 5G Wwan Card

    Steps 1. Remove the screw (M2x3) that secures the 5G WWAN-card bracket to the 5G WWAN card. 2. Lift the 5G WWAN-card bracket off the 5G WWAN card. 3. Remove the two screws (M2x3) that secure the 5G WWAN-card shield to the palm-rest and keyboard assembly. 4.
  • Page 63 Figure 24. Installing the 5G WWAN card Steps 1. Connect the antenna cables to the 5G WWAN card. The following table provides the antenna-cable color scheme for the 5G WWAN card that is supported on your computer. Table 40. Antenna-cable color scheme for 5G WWAN cards  Connectors on the WWAN Antenna-cable color Silkscreen marking...

  • Page 64: Memory Module

    6. Align and place the 5G WWAN-card shield on the 5G WWAN card. 7. Replace the screw (M2x3) that secures the 5G WWAN bracket to the 5G WWAN card. Next steps 1. Install the base cover. 2. Install the card. 3.

  • Page 65: Installing The Memory Module

    Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the memory module and provide a visual representation of the installation procedure.

  • Page 66: Installing The M.2 2230 Ssd In Slot 1 (Ssd1)

    About this task The following images indicate the location of the M.2 2230 SSD in slot 1 (SSD1) and provide a visual representation of the removal procedure. Figure 27. Removing the M.2 2230 SSD from slot 1 Steps 1. Remove the screw (M2x3) that secures the M.2 2230 SSD to the SSD bracket and palm-rest assembly. 2.

  • Page 67: Removing The M.2 2280 Ssd From Slot 1 (Ssd1)

    Figure 28. Installing the M.2 2230 SSD in slot 1 Steps 1. Place the M.2 2230 SSD mounting bracket on its slot on the palm-rest assembly. 2. Align the notch on the M.2 2230 SSD with the tab on the M.2 2230 SSD slot. 3.

  • Page 68: Installing The M.2 2280 Ssd In Slot 1 (Ssd1)

    Figure 29. Removing the M.2 2280 SSD from slot 1 Steps 1. Remove the screw (M2x3) that secures the M.2 2280 SSD to the SSD bracket and palm-rest assembly. 2. Slide and lift the M.2 2280 SSD off the SSD slot. Installing the M.2 2280 SSD in slot 1 (SSD1) Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 69: Removing The M.2 2230 Ssd From Slot 2 (Ssd2)

    Figure 30. Installing the M.2 2280 SSD in slot 1 Steps 1. Align the notch on the M.2 2280 SSD with the tab on the M.2 2280 SSD slot. 2. Slide the M.2 2280 SSD into the M.2 2280 SSD slot. 3.

  • Page 70: Installing The M.2 2230 Ssd In Slot 2 (Ssd2)

    Figure 31. Removing the M.2 2230 SSD from slot 2 Steps 1. Remove the two screws (M2x3) that secure the SSD thermal shield to the palm-rest assembly. 2. Lift the SSD thermal shield off the palm-rest assembly. 3. Slide and lift the M.2 2230 SSD off the SSD slot. Installing the M.2 2230 SSD in slot 2 (SSD2) Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 71: Fan

    Figure 32. Installing the M.2 2230 SSD in slot 2 Steps 1. Align the notch on the M.2 2230 SSD with the tab on the M.2 2230 SSD slot. 2. Slide the M.2 2230 SSD into the M.2 2230 SSD slot. 3.

  • Page 72: Installing The Fan

    Figure 33. Removing the fan Steps 1. Disconnect the fan cable from the fan-cable connector (FAN1) on the system board. 2. Remove the fan cable from the routing guides on the palm-rest assembly. 3. Remove the two screws (M2x4) that secure the fan to the palm-rest assembly. 4.
  • Page 73 Figure 34. Installing the fan Steps 1. Align the screw holes on the fan with the screw holes on the palm-rest assembly. 2. Replace the two screws (M2x4) that secure the fan to the palm-rest assembly. 3. Route the fan cable through the routing guides on the palm-rest assembly. 4.

  • Page 74: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 75 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. About this task CAUTION: Removing the battery resets the BIOS setup settings to default. It is recommended that you note the BIOS setup settings before removing the battery.

  • Page 76: Installing The Battery

    7. Remove the battery cable away from the battery. Installing the battery CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the battery and provide a visual representation of the installation procedure.

  • Page 77: Assembly-Inner Frame

    5. Using the alignment posts, place the battery on the palm-rest assembly. 6. Align the screw holes on the battery with the screw holes on the palm-rest assembly. 7. Tighten the five captive screws (M2x4) that secure the battery to the palm-rest assembly. 8.
  • Page 78 Figure 37. Removing the cables Removing and installing Field Replaceable Units (FRUs)

  • Page 79: Installing The Assembly-Inner Frame

    Figure 38. Removing the assembly-inner frame Steps 1. Remove the antenna cables from the routing guides on the palm-rest assembly. 2. Disconnect the speaker cable from the system board. 3. Remove the speaker cables from the routing guides on the palm-rest assembly. 4.
  • Page 80 Figure 39. Installing the assembly-inner frame Removing and installing Field Replaceable Units (FRUs)

  • Page 81: Touchpad

    Figure 40. Routing the cables Steps 1. Align the screw holes on the assembly-inner frame with the screw holes on the system board and the palm-rest assembly. 2. Replace the twelve screws (M2x3) that secure the assembly-inner frame to the palm-rest assembly. 3.

  • Page 82: Installing The Touchpad

    5. Remove the 4G WWAN card 5G WWAN card, as applicable. 6. Remove the wireless card. 7. Remove the assembly-inner frame. About this task The following images indicate the location of the touchpad and provide a visual representation of the removal procedure. Figure 41.

  • Page 83: Speakers

    Figure 42. Installing the touchpad Steps 1. Place the touchpad into its slot on the palm-rest assembly. 2. Align the screw holes on the touchpad to the screw holes on the palm-rest assembly. 3. Replace the five screws (M2x2.5) that secure the touchpad to the palm-rest assembly. 4.

  • Page 84: Installing The Speakers

    2. Remove the card. 3. Remove the base cover. 4. Remove the assembly-inner frame. About this task The following images indicate the location of the speakers and provide a visual representation of the removal procedure. Figure 43. Removing the speakers Steps 1.
  • Page 85 Figure 44. Installing the speakers Steps 1. Using the alignment posts, place the left and right speakers into their slots on the palm-rest assembly. 2. Route the speaker cable through the routing guides on the palm-rest assembly. 3. Connect the speaker cable to the speaker cable connector (SPK1) on the system board. NOTE: Ensure that the rubber grommets are seated into the slot and installed on the speakers properly.

  • Page 86: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: Removing the coin-cell battery resets the BIOS setup program's settings to default. It is recommended that you note the BIOS setup program's settings before removing the coin-cell battery.

  • Page 87: Heat Sink

    Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the installation procedure. Figure 47. Installing the coin-cell battery Steps 1.

  • Page 88: Installing The Heat Sink (Discrete Gpu)

    About this task NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

  • Page 89: Removing The Heat Sink (Integrated Gpu)

    Figure 49. Installing the heat sink (Discrete GPU) Steps 1. Place the heat sink on the system board. 2. Tighten the seven captive screws that secure the heat sink to the system board. NOTE: Tighten the captive screws in the sequential order mentioned on the heat sink [1 > 2 > 3 > 4 >5 > 6 > 7]. NOTE: The number of screws varies depending on the configuration ordered.

  • Page 90: Installing The Heat Sink (Integrated Gpu)

    The following images indicate the location of the heat sink and provide a visual representation of the removal procedure. Figure 50. Removing the heat sink (Integrated GPU) Steps 1. Loosen the four captive screws that secure the heat sink to the system board. NOTE: Loosen the captive screws in the reverse sequential order mentioned on the heat sink [4 >...

  • Page 91: System Board

    Figure 51. Installing the heat sink (Integrated GPU) Steps 1. Place the heat sink on the system board. 2. Tighten the four captive screws that secure the heat sink to the system board. NOTE: Tighten the captive screws in the sequential order mentioned on the heat sink [1 > 2 > 3 > 4]. NOTE: The number of screws varies depending on the configuration ordered.
  • Page 92 8. Remove the M.2 2230 SSD from slot 2, if applicable. 9. Remove the heat sink (discrete GPU) heat sink (integrated GPU), as applicable. 10. Remove the battery. 11. Remove the assembly-inner frame. About this task The following images indicate the system board connectors. Figure 52.
  • Page 93 Figure 53. Removing the screws Figure 54. Disconnecting the system board cables Removing and installing Field Replaceable Units (FRUs)
  • Page 94 Figure 55. Removing the system board Figure 56. Removing the system board Steps 1. Remove the two screws (M2x3) that secure the display-cable bracket to the palm-rest assembly. 2. Lift the display-cable bracket off the palm-rest assembly. 3. Remove the three screws (M2x4) that secure the Type-C bracket to the palm-rest assembly. 4.

  • Page 95: Installing The System Board

    Installing the system board CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the system board connectors. Figure 57.
  • Page 96 Figure 58. Installing the system board Removing and installing Field Replaceable Units (FRUs)
  • Page 97 Figure 59. Installing the system board Figure 60. Installing the system board Steps 1. Align and place the system board on its slot on the palm-rest assembly. 2. Replace the three screws (M2x3) that secure the system board to the palm-rest assembly. 3.

  • Page 98: Power Button

    13. Place the Type-C bracket on its slot on the palm-rest assembly. 14. Replace the three screws (M2x4) that secure the Type-C bracket to the palm-rest assembly. Next steps 1. Install the assembly-inner frame. 2. Install the battery. 3. Install the heat sink (discrete GPU) heat sink (integrated GPU), as applicable.

  • Page 99: Installing The Power Button

    Figure 61. Removing the power button Steps 1. Remove the two (M2x2.5) screws that secure the power button to the palm-rest assembly. 2. Lift the power button off the palm-rest assembly. Installing the power button CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 100: Power Button With Optional Fingerprint Reader

    Figure 62. Installing the power button Steps 1. Align and place the power button on the palm-rest assembly. 2. Replace the two (M2x2.5) screws to secure the power button to the palm-rest assembly. Next steps 1. Install the system board. NOTE: The system board can be removed and installed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink.

  • Page 101: Installing The Power Button With An Optional Fingerprint Reader

    3. Remove the base cover. 4. Remove the 4G WWAN card 5G WWAN card, as applicable. 5. Remove the wireless card. 6. Remove the memory modules. 7. Remove the M.2 2230 M.2 2280 SSD from slot 1, as applicable. 8. Remove the M.2 2230 SSD from slot 2, if applicable.

  • Page 102: Keyboard

    About this task The following images indicate the location of the power button with an optional fingerprint reader and provide a visual representation of the installation procedure. Figure 64. Installing the power button with an optional fingerprint reader Steps 1. Align and place the power button on the palm-rest assembly. 2.
  • Page 103 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the 4G WWAN card 5G WWAN card, as applicable. 5. Remove the wireless card. 6. Remove the memory modules.

  • Page 104: Installing The Keyboard

    Figure 66. Removing the keyboard Steps 1. Open the latch and disconnect the keyboard cable from the touchpad. 2. Open the latch and disconnect the keyboard-backlight cable from the touchpad. 3. Remove the twenty-one screws (M2x2) that secure the keyboard bracket to the palm-rest assembly. 4.
  • Page 105 Figure 67. Installing the keyboard Figure 68. Installing the keyboard Removing and installing Field Replaceable Units (FRUs)

  • Page 106: Display Assembly

    Steps 1. Align and place the keyboard on the keyboard bracket. 2. Replace the ten screws (M2x2) to secure the keyboard to the keyboard bracket. 3. Turn the keyboard bracket over. 4. Align and place the keyboard bracket on the palm-rest assembly. 5.
  • Page 107 Figure 69. Removing the display assembly Removing and installing Field Replaceable Units (FRUs)
  • Page 108 Figure 70. Removing the display assembly Steps 1. Remove the two (M2x3) screws that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the palm-rest assembly. 3. Disconnect the display cable from the display cable connector (LCD1) on the system board. 4.

  • Page 109: Installing The Display Assembly

    Figure 71. Display assembly Installing the display assembly CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure.
  • Page 110 Figure 72. Installing the display assembly Removing and installing Field Replaceable Units (FRUs)
  • Page 111 Figure 73. Installing the display assembly Steps 1. Place the palm-rest assembly at the edge of the table with the speakers facing away from the edge. 2. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3.

  • Page 112: Display Bezel

    5. Follow the procedure in After working inside your computer. Display bezel Removing the display bezel CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 113: Installing The Display Bezel

    Installing the display bezel CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display bezel and provide a visual representation of the installation procedure. Figure 75.

  • Page 114: Display Panel

    Display panel Removing the display panel CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4.
  • Page 115 Figure 77. Removing the display panel Figure 78. Removing the display panel Steps 1. Remove the four screws (M2.5x3.5) that secure the display panel to the display back cover. 2. Lift and open the display panel to access the display cable. Removing and installing Field Replaceable Units (FRUs)
  • Page 116 3. Peel the conductive tape on the display cable connector. 4. Open the latch and disconnect the cable from the connector on the display panel. 5. Lift the display panel away from the display back cover. NOTE: Do not pull and release the Stretch Release (SR) tapes from the display panel. Separation of the brackets from the display panel is not required.

  • Page 117: Installing The Display Panel

    Installing the display panel CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display panel and provide a visual representation of the installation procedure. Figure 81.
  • Page 118 Figure 82. Installing the display panel Removing and installing Field Replaceable Units (FRUs)
  • Page 119 Figure 83. Installing the display panel Steps 1. Connect the display cable to the connector on the display panel and close the latch. 2. Adhere the conductive tape to secure the display cable to the display panel. 3. Close the display panel and the display back cover to assemble. NOTE: Ensure that the display panel tabs are inserted into the slots on the display cover.

  • Page 120: Camera Module

    Camera module Removing the camera module CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4.

  • Page 121: Installing The Camera Module

    Figure 84. Removing the camera module Steps 1. Peel the tape that secures the camera cable to the display back cover. 2. Disconnect the camera cable from the camera. 3. Carefully pry up the camera module starting from the prying point at the bottom edge of the camera module. 4.
  • Page 122 Figure 85. Installing the camera module Steps 1. Align and place the camera module into the slot on the display back cover. 2. Connect the camera module cable to the connector on the camera module. 3. Adhere the tape to secure the camera cable to the camera. Next steps 1.

  • Page 123: Display Hinges

    Display hinges Removing the display hinges CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4.

  • Page 124: Display Back Cover

    Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display hinges and provide a visual representation of the installation procedure. Figure 87. Installing the display hinges Steps 1.

  • Page 125: Installing The Display Back Cover

    Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the 4G WWAN card 5G WWAN card, as applicable. 5. Remove the wireless card. 6. Remove the display assembly.

  • Page 126: Display Cable

    Figure 89. Installing the display back cover Steps Place the display back cover on a flat surface. Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the display assembly. 4. Install the wireless card. 5. Install the 4G WWAN card 5G WWAN card, as applicable.

  • Page 127: Installing The Display Cable

    8. Remove the display panel. About this task The following images indicate the location of the display cable and provide a visual representation of the removal procedure. Figure 90. Removing the display cable Steps 1. Peel the tape that secures the display cable to the display back cover. 2.

  • Page 128: Sensor Board

    Figure 91. Installing the display cable Steps 1. Connect the display cable to the connector on the camera. 2. Adhere the display cable to the display back cover. 3. Adhere the tape that secures the display cable to the display back cover. Next steps 1.

  • Page 129: Installing The Sensor Board

    5. Remove the wireless card. 6. Remove the display assembly. 7. Remove the display bezel. 8. Remove the display panel. About this task The following images indicate the location of the sensor board and provide a visual representation of the removal procedure. Figure 92.

  • Page 130: Fingerprint Reader (Optional)

    Figure 93. Installing the sensor board Steps 1. Place the sensor board on its slot on the display back cover. 2. Route the sensor-board cable through the routing guides on the display back cover. Next steps 1. Install the display panel.

  • Page 131: Installing The Fingerprint Reader (Optional)

    About this task The following images indicate the location of the fingerprint reader and provide a visual representation of the removal procedure. Figure 94. Removing the fingerprint reader Steps 1. Lift the latch and disconnect the fingerprint-reader cable from the connector on the USH board. 2.
  • Page 132 About this task The following images indicate the location of the fingerprint reader and provide a visual representation of the installation procedure. Figure 95. Installing the fingerprint reader Steps 1. Align and place the fingerprint reader on its slot on the palm-rest assembly. 2.

  • Page 133: Smart-Card Reader

    Smart-card reader Removing the smart-card reader CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4.

  • Page 134: Dummy Sim-Card Slot Filler

    About this task The following images indicate the location of the smart card reader and provide a visual representation of the installation procedure. Figure 97. Installing the smart-card reader Steps 1. Align and place the smart-card reader on its slot on the palm-rest assembly. 2.

  • Page 135: Installing The Dummy Sim-Card Slot Filler

    7. Remove the M.2 2230 M.2 2280 SSD from slot 1, as applicable. 8. Remove the M.2 2230 SSD from slot 2, if applicable. 9. Remove the battery. 10. Remove the assembly-inner frame. 11. Remove the system board. NOTE: The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink.

  • Page 136: Palm-Rest Assembly

    Figure 99. Installing the dummy SIM-card slot filler Steps 1. Place the dummy SIM-card slot filler into its compartment on the palm rest. NOTE: Ensure that the dummy SIM-card slot filler is aligned with the ribs on the palm-rest assembly. 2.
  • Page 137 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the 4G WWAN card 5G WWAN card, as applicable. 5. Remove the wireless card. 6. Remove the memory modules.

  • Page 138: Installing The Palm-Rest Assembly

    Installing the palm-rest assembly CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the palm-rest assembly and provides a visual representation of the installation procedure.
  • Page 139 13. Install the base cover. 14. Install the card. 15. Follow the procedure in After working inside your computer. Removing and installing Field Replaceable Units (FRUs)

  • Page 140: Chapter 7: Software

    Your Latitude 5550 supports the following operating systems: ● Windows 11 Home ● Windows 11 Pro ● Ubuntu Linux 22.04 LTS Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Software...

  • Page 141: Chapter 8: Bios Setup

    BIOS Setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items that are listed in this section may or may not be displayed.

  • Page 142: View Advanced Setup Options

    NOTE: It is recommended to shut down the computer, if it is on. The F12 One Time Boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ●...
  • Page 143 Table 42. System Setup options—Overview menu  Overview Latitude 5550 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Manufacture Date Displays the manufacture date of the computer.
  • Page 144 Table 42. System Setup options—Overview menu (continued) Overview NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options. 64-Bit Technology Displays whether 64-bit technology is used. Default value: Yes. MEMORY Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available.
  • Page 145 The computer stops booting to the operating system when a component is not authenticated during the boot process. Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command|Configure, but can only be disabled from BIOS setup.
  • Page 146 Table 44. System Setup options—Integrated Devices menu  Integrated Devices Date/Time Date Sets the computer date in MM/DD/YYYY format. Changes to the date format take effect immediately. Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between a 12-hour or 24-hour clock. Changes to the time format take effect immediately. Camera Enable Camera Enables the camera.
  • Page 147 View Advanced Setup options. Type-C Dock Override Enables or disables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/LAN submenu is activated. By default, the Type-C Dock Override option is enabled.
  • Page 148 Table 45. System Setup options—Storage menu  Storage SATA/NVMe Operation SATA/NVMe Operation Sets the operating mode of the integrated SATA hard drive controller. By default, the Raid On option is selected. Storage Interface Displays the information of various onboard drives. M.2 PCIe SSD-1 Displays the onboard device interface present in the platform for control.
  • Page 149 Table 46. System Setup options—Display menu (continued) Display Touchscreen Enables or disables the touch screen option. By default, the Touchscreen option is enabled. NOTE: Only available on computers with touch screen displays. NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options.
  • Page 150 Table 47. System Setup options—Connection menu (continued) Connection HTTP(s) Boot When enabled, supports HTTP(s) boot on the client BIOS, which offers wired or wireless and HTTP/HTTPS connection options. NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options.
  • Page 151 USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock wakes the computer from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled. NOTE:...
  • Page 152 BIOS. This option returns to the disabled state when the computer restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. NOTE:...
  • Page 153 When set to On-Silent, the event is logged in the BIOS Events log, but no notification is displayed. By default, the Chassis Intrusion Detection option is disabled. For additional security, Dell Technologies recommends keeping the Chassis Intrusion option enabled. NOTE:...
  • Page 154 Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute forconfiguration and activation. By default, the Absolute option is enabled.
  • Page 155 Password prompt. ● The system password is not prompted when the computer resumes from standby mode. Dell Technologies recommends using the system password in situations where it is likely that a computer may be lost or stolen. Hard Drive Password The hard drive password can be set to prevent unauthorized access of the data stored on the solid-state drive.
  • Page 156 This gives an administrator control over the BIOS settings but enables an end user to provide their own password. By default, the Allow Non-Admin Password Changes option is enabled. For additional security, Dell Technologies recommends keeping the Allow Non- Admin Password Changes option disabled. NOTE:...
  • Page 157 Table 50. System Setup options—Passwords menu (continued) Passwords By default, the Enable Admin Setup Lockout option is disabled. For additional security, Dell Technologies recommends keeping the Admin Setup Lockout option disabled. NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options.
  • Page 158 Allows the control of the automatic boot flow for the SupportAssist System Resolution Console and the Dell operating system Recovery Tool. By default, the Dell Auto OS Recovery Threshold value is set to 2. NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options.
  • Page 159 Table 52. System Setup options—System Management menu (continued) System Management First Power On Date Set Ownership Date Enables you to set the ownership date. By default, the Set Ownership Date option is disabled. Diagnostics OS agent requests Enable or disable the option for applications running in the operating system to run with preboot diagnostics on subsequent boots.
  • Page 160 Table 53. System Setup options—Keyboard menu (continued) Keyboard NOTE: This setting controls only the Intel RAID (CTRL+I), MEBX (CTRL+P), and LSI RAID (CTRL+C) Option ROMs. Other preboot Option ROMs, which support entry using a key sequence, are not affected by this setting. NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup...
  • Page 161 This option is not available when the virtualization setting for IOMMU is disabled (VT-d/AMD Vi). By default, the Enable Pre-Boot DMA Support option is enabled. For additional security, Dell Technologies recommends keeping the Enable Pre- Boot DMA Support option enabled. NOTE: This option is provided only for compatibility purposes, since some older hardware is not DMA capable.
  • Page 162 Table 56. System Setup options—Performance menu (continued) Performance Multiple Atom Cores Change the number of Atom cores available to the operating system. The default value is set to the maximum number of cores. By default, the All Cores option is selected. NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup...

  • Page 163: Updating The Bios

    For more information about this subject, search in the Knowledge Base Resource at www.dell.com/support. Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer.

  • Page 164: Updating The Bios In Linux And Ubuntu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 165: System And Setup Password

    ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter that is connected to the computer ● Functional computer battery to flash the BIOS Perform the following steps to perform the BIOS update flash process from the F12 menu: CAUTION: Do not turn off the computer during the BIOS update process.

  • Page 166: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.

  • Page 167: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 168: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and launched by the BIOS internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to: ●...

  • Page 169: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self-Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings.

  • Page 170: System-Diagnostic Lights

    System-diagnostic lights This section lists the system-diagnostic lights of your Latitude 5550. Table 60. System-diagnostic lights  Blinking pattern Amber White Problem description Suggested resolution TPM detection failure Replace the system board. Unrecoverable SPI Flash Replace the system board. Failure EC unable to program i-Fuse Replace the system board.

  • Page 171: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 172: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering the Windows operating system on your Dell computer. For more information, see...

  • Page 173: Chapter 10: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 61. Self-help resources  Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter.

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