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Fix issues : Call and SIM issues
Can't answer ringing phone
1.
Clear the data
for the Phone app.
Touch & hold
Consistent busy signal
Outbound calls
1.
If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the
call from going through. Try calling again later.
2.
If you hear a fast busy signal every time you call the same number, your number may be blocked by an
app. Try calling from a different number.
Incoming calls
If you have a signal and can make calls, but callers tell you they consistently get a busy signal when calling
you, check that you haven't
Don't get calls/texts
1.
If
airplane mode
2.
Turn your phone off and then on again.
3.
Check for updates to your phone and messaging app.
4.
Check if a software update is available
Calls go to voicemail
Check your Do Not Disturb settings:
1.
Look for
in your
interrupted. To have your phone ring for incoming calls, open quick settings and touch
Do Not
Disturb.
2.
Check your schedules for Do Not Disturb and delete any you don't want.
3.
If you're using
Bedtime mode
Settings > Digital Wellbeing & parental controls > Bedtime mode > Customize and turn Do not
Disturb for Bedtime mode off
4.
You can start Do Not Disturb by placing your phone face down on a surface. If you don't want to send
calls to voicemail when your phone is face down, go to Settings > Sound & vibration > Flip for DND
and turn it off
Issues during calls
After each troubleshooting step, check to see if your issue is fixed.
Screen goes black
1.
If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
, then touch
> Storage & cache > Clear storage.
blocked their
is on, turn it off.
status
bar. If you see it, then your phone is sending calls to voicemail so you're not
but don't want to send calls to voicemail when you're sleeping, touch
.
.
numbers.
for your phone.
243
to
turn off
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